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HTC Sync error - FC com.htc.bgp

I installed the HTC Sync program off the SD card that came with my EVO and can't for the life of me get the darn thing to sync. I'm running Win 7 64bit and copied over the Vista drivers and everything and my phone and PC both see PC each other and connect. After the sync is initiated the progress bar on my PC gets to about 4% and pauses for a long time on 'preparing data from the phone' until I get a Force Close prompt for 'com.htc.bgp' on the EVO. That's as far as I can get.
I've noticed that after I force close com.htc.bgp the 'searching for HTC Sync' box no longer shows up on the EVO when I set the usb connection to HTC Sync. Opening the Calendar app seems to resolve this (starting up com.htc.bgp again?). Also, on the PC side I'll get a 'CAPI_Worker module has stopped working and needs to close' box after every 2nd or 3rd attempt at syncing. I must reboot the PC in order for the EVO to detect HTC Sync when this happens.
After searching for an answer, I tried clearing the data for the Calendar, Calendar Storage, Gmail, and Gmail storage applications. In addition I disabled any and all syncing options (Facebook and Gmail) and even tried putting it in airplane mode and then clearing everything out again. My EVO is stock and not rooted or anything.
I think that covers everything... Any idea what is causing this?

bumpity bump

were you able to fix this issue?
I get the same issue using HTC Legend.
In fact the sync works sometimes... but most times I get the "force close com.htc.bgp ".
I am about to give up on Android. simple as that.

capi_worker module has stop working,
Try a registry cleaner such as ccleaner to get rid of this error. Then reinstall htcsync on your computer.

If I remember correctly, there are special drivers needed for 64, I'll try and hunt down the solution for you.
edit - try the HTC sync drivers linked to in this thread, or even this thread.

SOLVED auto-sync for exchange auto-turning off

This is driving me nuts. I check the autosync option in exchange account settings and it works fine for mail and contacts. But for calendar it just turns off. When I'm in calendar/settings/syncronize calendar, I turn it on again, and next day it's off again.
It's annoying that I have to manually sync, since I use the calendar because of my forgetfullness .
Version android 3.2 stock, build P7500xwkl1.
All the mentioned apps, mail, calendar, are stock apps.
Any ideas? tnx in advance.

same issue for me....
any idea?

solved
Solved!
And it's not a bug, it's a feature
Turning on power saving features also has an option "turn sync off when not syncronizing"... Just uncheck it and it is done.

I have the same issue but I don't use power saving mode, the 2 checkboxes are unchecked so I assume that the auto sync should not be affected by the low battery power...
Is there another setting for that?

Ok, I finally solved it, I use Setting Profile as profile manager and I don't know why but one of my profiles had one of its settings to turn off the auto sync data....

Help please!! Chrome sync won't stay on, sets off by itself {screenshots}

Thank you for taking your time to look at my thread.
My problem is with chrome sync.
I'm using CM11 M12 clean install and I've had this problem way before that.
I use Llama to turn auto sync on and off periodically. I noticed that chrome sync is always off when I take a look at the list, even after checking the box while sync is on, it turns off when sync is off. I've attempted many solutions and it still sets itself off.
This only happens to chrome.... the other apps (app data, calendar, contacts etc...) that I've chosen to sync or not when auto sync toggles, stay as they are.

Anyone?

same issue
same thing here, samsung galaxy s5, stock rom 4.4.2, the sync option of the crome keeps switching off for no apparent reason, it is driving me nuts

Facebook and gmail not updating in power save mode (in foreground)

Seem to have narrowed this problem down to power saving mode. At times Gmail seems to stop sending push notifications of new emails in the backgroind and Facebook will not update the home feed at all when opening it and forcing refresh (just says can't connect right now). This is all temporarily fixed by disconnecting then reconnect the data connection... Very annoying, anyone else have this issue? I know power saving mode is supposed to turn off background data but when the app is in the foreground it should be useable lol...

doodles123 said:
Seem to have narrowed this problem down to power saving mode. At times Gmail seems to stop sending push notifications of new emails in the backgroind and Facebook will not update the home feed at all when opening it and forcing refresh (just says can't connect right now). This is all temporarily fixed by disconnecting then reconnect the data connection... Very annoying, anyone else have this issue? I know power saving mode is supposed to turn off background data but when the app is in the foreground it should be useable lol...
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I am having the exact same issue, went to the carrier and they blamed Samsung. We uninstalled Gmail, reinstalled, updated it and then reconfigured my email accounts still nothing. It is doing the same for a regular email account and Facebook. You have to kill/close all apps and restart gmail and FB to get messages to refresh.

Quicker workaround is to have the app (either fb/Gmail) open and disable then re-enable your internet connection.
You'll soon notice it starts affecting other apps as well.
We really shouldn't need to be doing this for a phone this expensive. Will try contacting Samsung
It must be a software issue with power save mode messing up the apps connection to data. I'm just surprised no one else is having the same issue

I am also having this issue with Facebook, Messanger and other apps just hanging with no connection! Seems to be related to power save mode which blocks background data.

On my htc one m8, I had problems with gmail not getting push notifications only after upgrading to marshmallow. Switched to the outlook app and didn't have that problem. I'm doing the same thing on my s7. Seems like some apps are "dozed" more aggressively than others in marshmallow...
Sent from my SM-G935P using Tapatalk

Power saving mode in marshmallow for Samsung devices disables background data, if you long press the power save button it shows that it does so, you need to have power save disabled to sync stuff.
Sent from my SM-G935F using XDA-Developers mobile app

bkcokota said:
Power saving mode in marshmallow for Samsung devices disables background data, if you long press the power save button it shows that it does so, you need to have power save disabled to sync stuff.
Sent from my SM-G935F using XDA-Developers mobile app
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Not just talking about syncing I'm talking about opening an app (e.g. Facebook) in the foreground and it no longer functions because it somehow lost connection to data. Manually refreshing your timeline is not considered background data or syncing

I had this issue and I called up SAMSUNG+ Exclusive support and they were able to help me with steps to get my facebook App works in powersaving mode. All you have to do is Setting---> Application--> Application Manager --> select Facebook--->select Storage --> press Clear Cache.
This solved my issue in my Verizon s7 edge.

Ramk77 said:
I had this issue and I called up SAMSUNG+ Exclusive support and they were able to help me with steps to get my facebook App works in powersaving mode. All you have to do is Setting---> Application--> Application Manager --> select Facebook--->select Storage --> press Clear Cache.
This solved my issue in my Verizon s7 edge.
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Click to collapse
Doesn't seem to have done anything for me

Screen Wake from FB Messenger

Phone screen just flickers on and off when I get FB notifications. Seems like a glitch.

When this happens, is the phone in vibration mode? Other possibility is that you may have set a screen passcode recently and in the process also enabled hide sensitive notifications and it is possible that it may be interfering for phone to wake up on certain notifications. Are the FB messages from messenger present when you do wake the screen or do they show up right after you wake up the screen? You may have changed the phone sync settings or if you have enabled power saving mode, phone may not be checking for notifications from certain apps or in intervals or both, or if you or another app have disabled facebook messenger from syncing or changed background data settings (for example datally is an app from google helps save data if you don't have unlimited plan but in the process it disables most apps from connecting to internet by default).
I would suggest go in settings, then apps, then tap on three dots on top right, enable 'show system apps', then look for any apps related to facebook, click on each one go to 'storage' then 'clear data'. Make sure you do this for all of them before you go back into FB or messenger. You will have to log in FB again and it is quite possible that this will fix the issue if settings were the cause. (Edit: Try uninstall and reinstall the app). If it doesn't work, and you have checked through all the possibilities above, you may have to do a factory reset, setup the phone again and reinstall FB and Messenger app first then install a few apps at a time to try and catch any apps that might be responsible. One last possibility that i can think of is that it is also possible a recent update to the app by FB may have caused this bug instead of you or your phone.

Android# said:
When this happens, is the phone in vibration mode? Other possibility is that you may have set a screen passcode recently and in the process also enabled hide sensitive notifications and it is possible that it may be interfering for phone to wake up on certain notifications. Are the FB messages from messenger present when you do wake the screen or do they show up right after you wake up the screen? You may have changed the phone sync settings or if you have enabled power saving mode, phone may not be checking for notifications from certain apps or in intervals or both, or if you or another app have disabled facebook messenger from syncing or changed background data settings (for example datally is an app from google helps save data if you don't have unlimited plan but in the process it disables most apps from connecting to internet by default).
I would suggest go in settings, then apps, then tap on three dots on top right, enable 'show system apps', then look for any apps related to facebook, click on each one go to 'storage' then 'clear data'. Make sure you do this for all of them before you go back into FB or messenger. You will have to log in FB again and it is quite possible that this will fix the issue if settings were the cause. (Edit: Try uninstall and reinstall the app). If it doesn't work, and you have checked through all the possibilities above, you may have to do a factory reset, setup the phone again and reinstall FB and Messenger app first then install a few apps at a time to try and catch any apps that might be responsible. One last possibility that i can think of is that it is also possible a recent update to the app by FB may have caused this bug instead of you or your phone.
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123easyabg said:
That's an interesting point you make, because the phone is doing just that - The phone isn't actually vibrating until I hit the screen and wake it. So they're essentially showing up right after I wake the screen. This is despite the fact that the message was sent minutes beforehand, so it would've been received by all accounts. Appreciate the help!
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Click to collapse
Very likely you have the Battery saver feature turned on. When it is on, among other things, the background activity and data of apps get restricted. I am very sure that this is the cause for the issue you are having. You can either turn off Battery saver mode or add FB Messenger to the Power saving exclusions list to get your FB push notifications back.

Appreciate all the help man!

Great thank you!