HTC Sync error - FC com.htc.bgp - EVO 4G General

I installed the HTC Sync program off the SD card that came with my EVO and can't for the life of me get the darn thing to sync. I'm running Win 7 64bit and copied over the Vista drivers and everything and my phone and PC both see PC each other and connect. After the sync is initiated the progress bar on my PC gets to about 4% and pauses for a long time on 'preparing data from the phone' until I get a Force Close prompt for 'com.htc.bgp' on the EVO. That's as far as I can get.
I've noticed that after I force close com.htc.bgp the 'searching for HTC Sync' box no longer shows up on the EVO when I set the usb connection to HTC Sync. Opening the Calendar app seems to resolve this (starting up com.htc.bgp again?). Also, on the PC side I'll get a 'CAPI_Worker module has stopped working and needs to close' box after every 2nd or 3rd attempt at syncing. I must reboot the PC in order for the EVO to detect HTC Sync when this happens.
After searching for an answer, I tried clearing the data for the Calendar, Calendar Storage, Gmail, and Gmail storage applications. In addition I disabled any and all syncing options (Facebook and Gmail) and even tried putting it in airplane mode and then clearing everything out again. My EVO is stock and not rooted or anything.
I think that covers everything... Any idea what is causing this?

bumpity bump

were you able to fix this issue?
I get the same issue using HTC Legend.
In fact the sync works sometimes... but most times I get the "force close com.htc.bgp ".
I am about to give up on Android. simple as that.

capi_worker module has stop working,
Try a registry cleaner such as ccleaner to get rid of this error. Then reinstall htcsync on your computer.

If I remember correctly, there are special drivers needed for 64, I'll try and hunt down the solution for you.
edit - try the HTC sync drivers linked to in this thread, or even this thread.

Related

Gmail wont sync... again.

Well... this is the second time happening... at first... my gmail stopped syncing with my phone... (it was not set on auto) i would retrieve mail manually...
anyways... while in the gmail app.. it would just say "loading" and then say "no connection" with a retry button next to it
and never ever sync up...
I did a search and people told me to go do a hard reset... and whatnot... it eventually synched.
now im back to the same problem 2 days later...
I have root access with JF1.33
what gives?...
Hey i had the same problem. I solved the problem by uninstalling one of 3 programs. im not sure witch one caused the problem. but 2 of them were video player programs. I dont remember which ones they were and one was docs to go. After I uninstalled those 3 programs it gmail started to sync again. Hope this helps.
Thanks,
Jake
Try reinstalling any apps you've used to send attachments via gmail.

Microsoft My Phone stuck on Authenticationg user

Hello there,
I am currently trying to backup the data on my HD2 using the Microsoft My Phone system but every time I try, it just gets stuck on Authenticating user and goes no further. Any help??
Thanks
I have been experiencing this problem when restoring the data the last few days and even tried different ROM's .
I finally got through when i unchecked everything in Sync option and left only Contacts check marked. It successfully sync'ed and then i check marked few others(Fav &txt) in sync option and sync'ed again.
What i can conclude is that, if there's lots of stuff to sync, it chokes up and gets stuck. Try sync'ing each option individually...see if that helps!
How do you connect? Use wlan and it should be kinda fast.
What did you check in the sync options?
Default is that every data on your mobile gets synced like videos, photos, ...
I only checked calendar and contacts and the whole sync lasts 10-20 seconds.
Hmmm working for me as of 5 minutes ago, but hadn't been last few hours.
Either they fixed something on MS's end, or having an incorrect date can screw with syncing (I'd jsut reflashed and forgot ot set my date correctly - it was set to Jan 21st). After setting the date correctly it now syncs as normal.
mikron15 said:
I have been experiencing this problem when restoring the data the last few days and even tried different ROM's .
I finally got through when i unchecked everything in Sync option and left only Contacts check marked. It successfully sync'ed and then i check marked few others(Fav &txt) in sync option and sync'ed again.
What i can conclude is that, if there's lots of stuff to sync, it chokes up and gets stuck. Try sync'ing each option individually...see if that helps!
Click to expand...
Click to collapse
Yeah, I tried syncing just the contacts but the same thing happened!! This is the first time I have used Microsoft My Phone so maybe it's that?? I also tried uninstalling and then reinstalling the application but to no avail!
Hi,
I had the same problem after myphone updated itself to the newest version. My solution that worked was manually downloading the touchscreen version at http://mobile.microsoft.com/myphone.
Then I only synced my text messages.
Afterwards the entire phone.
good luck

com.htc.bg and com.htc.bgp errors.

Ever since I've rooted and have flashed new custom Roms onto my Hero. A couple things have happened. The phone works fine, runs great expect for "My facebook" account not syncing with my phone. It did when i had the stock rom on it. I've tried different roms, but I'll I get is these two errors when I try and sync my contacts. My picture shows up at the top of my phone book, but no one elses gets linked.
Then I read in some forums to try other facebook accounts. So I tried my friends and her sync right up and started to download contacts pictures.....what is the deal?
How can the phone possible know the difference between facebook accounts.
any help?
The only problem I ever had was with facebook not syncing up correctly and it only happened once. I just went into the phone settings and deleted the account and readded it.
You might want to also try going into facebook from a webpage and clicking on Account -> Application Settings
Select Authorized from the drop down and then delete anything that says Facebook for Android or HTC Sense.
You may have multiple listings or the permissions might have gotten messed up. Deleting them will force the permissions to be re-established.
spigen said:
Ever since I've rooted and have flashed new custom Roms onto my Hero. A couple things have happened. The phone works fine, runs great expect for "My facebook" account not syncing with my phone. It did when i had the stock rom on it. I've tried different roms, but I'll I get is these two errors when I try and sync my contacts. My picture shows up at the top of my phone book, but no one elses gets linked.
Then I read in some forums to try other facebook accounts. So I tried my friends and her sync right up and started to download contacts pictures.....what is the deal?
How can the phone possible know the difference between facebook accounts.
any help?
Click to expand...
Click to collapse
i get the exact same errors and this is the only thing that's haunting me about 2.1 so far with these ROMs. I'm gonna try the guy above me method. hopefully this works!
centran said:
The only problem I ever had was with facebook not syncing up correctly and it only happened once. I just went into the phone settings and deleted the account and readded it.
You might want to also try going into facebook from a webpage and clicking on Account -> Application Settings
Select Authorized from the drop down and then delete anything that says Facebook for Android or HTC Sense.
You may have multiple listings or the permissions might have gotten messed up. Deleting them will force the permissions to be re-established.
Click to expand...
Click to collapse
can you clarify in more detail on these steps? i went to facebook on the web and couldn't find those settings. i wish to complete this with successful results! mind being a bit more detailed? thx in advance
On the right hand side on facebook you will see ACCOUNT
Click on Account and select APPLICATION SETTINGS
Then on the application settings page there will be a drop down box with the title Show: select AUTHORIZED
Then you will have a page with your authorized applications. They are organized by category so you might have to click on the category to expand that section.
In the APPLICATIONS ON FACEBOOK category there will be FACEBOOK FOR ANDROID.
You might have several listings for Facebook for Android. On the far right of the row it is on there is an X.
Click on the x and click REMOVE on the popup.
Do this for every listing of Facebook For Android
Next go to the category DESKTOP APPLICATION.
You will see an entry or entries for HTC SENSE
On the far right of the row HTC Sense is on will be an X
Click on the X and select REMOVE on the popup.
Do this for every listing of HTC Sense
Then go into your phone and re-setup the accounts.
I had this error. My problem was that I had too many friends and caused it to crash while loading. I had 3,000+. I think it started to act up around 2,000
Also, if you have trouble with anything listed so far try this.
Run Logcat and sync manually in Accounts and Sync.
Watch logcat for com.htc.bg died.
If you are using a rom with the internal task killing mod (autokiller and dconfig also) set the task killer back to stock and then sync.
I've noticed this in the past that the taskkiller when set above normal will kill com.htc.bg while you're syncing. AFAIK, there is no way to change the process' "importance" or make the taskkiller ignore this prosses, but this is a verified work-around.
MrDanger said:
I had this error. My problem was that I had too many friends and caused it to crash while loading. I had 3,000+. I think it started to act up around 2,000
Click to expand...
Click to collapse
i think this was my problem as well. on other forums others were saying they had 300 friends only and their contacts synced up nicely. me on the other hand have 2000+ friends and about five min in that's when that damn com.htc.bg comes up and i have to force close it.
well I went into my facebook account settings, found what you where talking about. There was multiplies of the htc sense and other. So i removed my account from my phone, deleted the applications on my facebook. Logged out of facebook, removed it from my phone. Re tried....no luck.
So I went back to my facebook account. Deleted the htc sense. wiped my phone, flashed a fresh rom. skipped the set up. Synced my contacts. and then tried to sync with htc sense. No luck. plugged in my friends facebook account, synced right up within seconds....
whats the deal?
spigen said:
well I went into my facebook account settings, found what you where talking about. There was multiplies of the htc sense and other. So i removed my account from my phone, deleted the applications on my facebook. Logged out of facebook, removed it from my phone. Re tried....no luck.
So I went back to my facebook account. Deleted the htc sense. wiped my phone, flashed a fresh rom. skipped the set up. Synced my contacts. and then tried to sync with htc sense. No luck. plugged in my friends facebook account, synced right up within seconds....
whats the deal?
Click to expand...
Click to collapse
wow! that makes me not even wanna try! you did all that and still no results! what ROM are you on??
Damagecontrol v1, damagecontrol sprintupdate2, fresh rom 2.0d, fresh rom's newest one....it all continues to do the same.
thats prolly because peep.
try to disable peep auto update. get autokiller from the market and kill com.htc.bg and bgp. fixed it for me.
those two brought my rom and oc kernel to a complete death crawl
Avalaunchmods said:
thats prolly because peep.
try to disable peep auto update. get autokiller from the market and kill com.htc.bg and bgp. fixed it for me.
those two brought my rom and oc kernel to a complete death crawl
Click to expand...
Click to collapse
I don't use peep. com.htc.bg and bgp failures happen whenever I try and sync. Doesn't work either if I kill them before I try and sync.
I've come to the conclusion it has to be something to deal with my facebook account. The only thing "facebook sync sense" syncs with is my (name, birthday and profile pic) nothing else. But if remove my account and replace it with my friends it sync perfectly fine. Any ideas?
oh yeah it synced perfectly fine with my account back when I had the phone stock with android 1.5
found the problem. If your facebook account has a symbol in it, like mine is Irish and has a " ' " take it out save facebook. Then uninstall from phone, re sync to phone. Works. how stupid.
VERY ANNOYING
I Have to FORCE close on on those 2 constantly. there has to be a reason for it
SOMEONE SOLVE THIS...
my fb has no symbols, i can open then close fb without them starting. its totally random when they come on
It's very strange, from what I gather is that the errors appear when facebook sync is unable to sync because of it not being correctly connected with your account.
Since I've deleted the ' in my last name on my facebook account and re-added facebook sense to my phone, it synced up and downloaded all 370 contacts to my phone within a couple minutes. I've also had zero errors, etc...
spigen said:
It's very strange, from what I gather is that the errors appear when facebook sync is unable to sync because of it not being correctly connected with your account.
Since I've deleted the ' in my last name on my facebook account and re-added facebook sense to my phone, it synced up and downloaded all 370 contacts to my phone within a couple minutes. I've also had zero errors, etc...
Click to expand...
Click to collapse
we were having the same problems to the T!! now your facebook works simply because you deleted a ' from your account name?!?!
i don't have no symbols and i followed all the other steps as well about removing the facebook htc sense from facebook and all the above. haven't tried the peep since i do use it but how do you kill the btp and bg???
bankaisnake said:
wow! that makes me not even wanna try! you did all that and still no results! what ROM are you on??
Click to expand...
Click to collapse
any fix to this?
The problem I'm having is the com.htc.bg process stays open when sycning calendar. This causes obex service to constantly run and keeps the phone from sleeping. I have yet to find a fix for this besides killing the obex process manually.

[Q] Contacts not syncing on new flash ***SOLVED***

*****SOLVED******
By recommendation of another member, I cleared data from 'contacts Storage' and 'People' and now its working perfectly!
I just flashed the newest Sprint Lovers ROM, and my contacts wont sync. I get the "Sync is currently experiencing problems. It will be back shortly" message. This has been for the last 5 hours. Maybe sync really is down? My email syncs fine, all my data works (market updates, internet) and have tried on WiFi also. I have also updated my profile succesfully.
Is it down for anyone else or any ideas?
edit: I have also tried unchecking the sync box in the accounts and sync menu, rebooting, and re-checking the box. No worky.
edit2: Well now it synced with no error, however, it shows last sync time as 1230pm today (6 1/2 hours ago when I flashed) and contacts didnt load. This is very bizzare.
Well I ended up just creating a vcard from my gmail account and importing. Although my sync this morning doesnt show the same error, it still shows last sync was yesterday.
I dunno.
edit: I just created a test contact and synced to see if it would add it to my gmail contacts when I log in online...now it gives me the error, and it didnt sync. Im perplexed.
blackangst said:
*****SOLVED******
By recommendation of another member, I cleared data from 'contacts Storage' and 'People' and now its working perfectly!
I just flashed the newest Sprint Lovers ROM, and my contacts wont sync. I get the "Sync is currently experiencing problems. It will be back shortly" message. This has been for the last 5 hours. Maybe sync really is down? My email syncs fine, all my data works (market updates, internet) and have tried on WiFi also. I have also updated my profile succesfully.
Is it down for anyone else or any ideas?
edit: I have also tried unchecking the sync box in the accounts and sync menu, rebooting, and re-checking the box. No worky.
edit2: Well now it synced with no error, however, it shows last sync time as 1230pm today (6 1/2 hours ago when I flashed) and contacts didnt load. This is very bizzare.
Click to expand...
Click to collapse
Ive been getting the same message however i can't download apps or install them. this happened while I was using titanium backup...Restoring apps because I flashed another rom. Now I can't flash any new roms because i cant restore any older apps. Suggestions????

process.com.android.settings

If anyone can help me here I cant get into my accounts
When I open Accounts in settings it closes and I get error process.com.android.settings has stopped unexpectedly.
Before I updated to gingerblur I did clear all data in the accounts setting by using the managing apps section. I did this because I was trying to get rid of motoblur controlling my yahoo acct so I could use K9 Mail instead of motoblur for yahoo because i was never able to just delete the acct so I cleared it's data.... Then when I went to accounts I still saw the yahoo icon but I had no acct information then I updated to gingerblur the day after and since then i get the error when trying to open the accounts section.. it forcecloses immediately and i get the error process.com.android.settings has stopped unexpectedly. Any help would be appreciated.. I cant access my accounts section I also cannot get into data manager when I select it it immediately returns to the home screen... If I go into wireless settings and look at mobile network its grayed out and i cannot access it any help is greatly appreciated.....
Did you freeze anything with titanium. Specifically freezing Motoblur Accounts creates this behavior.
Also, if you ran Titanium Backup to restore system settings, that will cause this issue. The only fix is a factory reset.
Look for the android sdk. There is a debugger called ddms.bat
Connect and run the debugger then open the accounts.
In the debugger you'll see errors and might have a better idea why its force closing.
Sent from my SAMSUNG-SGH-I897 using XDA App
askpcguy said:
Look for the android sdk. There is a debugger called ddms.bat
Connect and run the debugger then open the accounts.
In the debugger you'll see errors and might have a better idea why its force closing.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
This seems to be a good suggestion. Have had this same FC problem in "Accounts & Sync". The problem seems quite common (returns many google hits) but there seems to be no typical remedy. E.g., I uninstalled Google Maps updates as suggested in one Forum, but that didn't help at all.
Some questions before using the SDK. My device (HTC Desire) is with a contract with O2 Germany. Can I still use the SDK or would I have to root the device to have the liberty to use the SDK? Have never done rooting etc. so that would be a big step for me; hence want to know more on this.
Syncing of contacts etc. is all hung up for a long time because of this error. Any help most appreciated, thanks!

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