Database Users

G-mail Sync B0rked

Hi All,
I'm running CyanogenMod 4.11.1.1 (but have been having this problem since 4.0.4). My G-mail sync is semi-b0rked. It never updates anymore, even if I manually select the "refresh" option it doesn't update. The only thing that works is, if I go in to Gmail's settings, select "labels" and modify the # of days to sync for, it will magically update. So, I've been manually toggling it between 3 and 4 days of sync time just to get it to update whenever I'm expecting a new e-mail, but it's quite annoying that it stopped working on its own.
My guess is that some library or system file related to gmail got nuked during the cyanogen upgrade, but I've upgraded to several other versions (and even tried restoring a nanroid backup) but gmail still isn't syncing.
Yes, I've double-checked all the settings and everything's set to sync properly (I'd never disabled it in the first place, either).
Any hints on what I can do (I've tried wiping) to get this to work again would be greatly appreciated.

Go in to Settings>Apps>Manage Apps, find GMail and GMail storage and tap the clear data and clear cache buttons for both. Reboot.

jashsu said:
Go in to Settings>Apps>Manage Apps, find GMail and GMail storage and tap the clear data and clear cache buttons for both. Reboot.
Click to expand...
Click to collapse
Cheers mate, that did it!

I'm actually having the same exact issue. Manual syncing works fine but the phone refuses to sync automatically. The only piece of advice I've found is clearing the cache for Gmail and Gmail Storage. I've done this and it has no effect. I'm running Cyanogen 4.04 stable. It's driving me nuts and makes this phone pretty much useless for me since I rely on it to receive dispatch e-mails. Any other thoughts? I'm ready to just say f it and go back to a stock ROM.

Wrrryyy said:
I'm actually having the same exact issue. Manual syncing works fine but the phone refuses to sync automatically. The only piece of advice I've found is clearing the cache for Gmail and Gmail Storage. I've done this and it has no effect. I'm running Cyanogen 4.04 stable. It's driving me nuts and makes this phone pretty much useless for me since I rely on it to receive dispatch e-mails. Any other thoughts? I'm ready to just say f it and go back to a stock ROM.
Click to expand...
Click to collapse
Are you clearing both data and cache? That has always fixed this issue for me - and I've had it on even stock ROMs.

Wrrryyy said:
The only piece of advice I've found is clearing the cache for Gmail and Gmail Storage.
Click to expand...
Click to collapse
Did you clear both the data and the cache or just the cache?

Weaseal said:
Hi All,
I'm running CyanogenMod 4.11.1.1 (but have been having this problem since 4.0.4). My G-mail sync is semi-b0rked. It never updates anymore, even if I manually select the "refresh" option it doesn't update. The only thing that works is, if I go in to Gmail's settings, select "labels" and modify the # of days to sync for, it will magically update. So, I've been manually toggling it between 3 and 4 days of sync time just to get it to update whenever I'm expecting a new e-mail, but it's quite annoying that it stopped working on its own.
My guess is that some library or system file related to gmail got nuked during the cyanogen upgrade, but I've upgraded to several other versions (and even tried restoring a nanroid backup) but gmail still isn't syncing.
Yes, I've double-checked all the settings and everything's set to sync properly (I'd never disabled it in the first place, either).
Any hints on what I can do (I've tried wiping) to get this to work again would be greatly appreciated.
Click to expand...
Click to collapse
go to your settings>sd card> at the bottom hit the reset button..it says it deletes your info but it hasnt not once .. it just clears everything.. try it

Yer mine comes and goes, tried a few Hero's, stock cupcake/donut ROM, cyanogen 4.0.4 thru to 4.1.11.1
Works for a few hours, stop working. Found gTalk works fine, but the Market will only work if gmail is syncing properly. usually will work every 2 days or so, for 4~20 hours... really really strange.

[SOLVED] Gmail not syncing anymore

I just noticed a few days ago that GMail isn't syncing with my phone anymore. I send myself an email just to check and it never showed any notification untill I manually entered the application and updated. Of course, I'd ran this test before and it worked flawlessly. I really need this to work because I use my email a lot for work purposes.
I'm currently on CM-5.0.3.1, ERE36B. I don't really know what may have happened. Configuration to receive notifications apparently is ok. As far as I know the only thing that may have changed is the number of apps. Can there be some kind of interference between some app and GMail sync? Come on it's the Google Phone, if GMail can't work we've got a problem...
Any help will be GREATLY appreciated.

Go into: Settings, Applications, Manage Applications, Filter - ALL, find GMAIL and GMAIL Storage, clear data for both.

Solved! Thanks!

Hi !
Used to get these issues too on my HTC Magic (G2). Nothing wrong with my N1, but this morning, no sync (last sync seven hours ago...).
Turned everything down then restarted and it worked again.
Do you often get that? Is it a google-related issue ?

[Q] Contacts not syncing on new flash ***SOLVED***

*****SOLVED******
By recommendation of another member, I cleared data from 'contacts Storage' and 'People' and now its working perfectly!
I just flashed the newest Sprint Lovers ROM, and my contacts wont sync. I get the "Sync is currently experiencing problems. It will be back shortly" message. This has been for the last 5 hours. Maybe sync really is down? My email syncs fine, all my data works (market updates, internet) and have tried on WiFi also. I have also updated my profile succesfully.
Is it down for anyone else or any ideas?
edit: I have also tried unchecking the sync box in the accounts and sync menu, rebooting, and re-checking the box. No worky.
edit2: Well now it synced with no error, however, it shows last sync time as 1230pm today (6 1/2 hours ago when I flashed) and contacts didnt load. This is very bizzare.

Well I ended up just creating a vcard from my gmail account and importing. Although my sync this morning doesnt show the same error, it still shows last sync was yesterday.
I dunno.
edit: I just created a test contact and synced to see if it would add it to my gmail contacts when I log in online...now it gives me the error, and it didnt sync. Im perplexed.

blackangst said:
*****SOLVED******
By recommendation of another member, I cleared data from 'contacts Storage' and 'People' and now its working perfectly!
I just flashed the newest Sprint Lovers ROM, and my contacts wont sync. I get the "Sync is currently experiencing problems. It will be back shortly" message. This has been for the last 5 hours. Maybe sync really is down? My email syncs fine, all my data works (market updates, internet) and have tried on WiFi also. I have also updated my profile succesfully.
Is it down for anyone else or any ideas?
edit: I have also tried unchecking the sync box in the accounts and sync menu, rebooting, and re-checking the box. No worky.
edit2: Well now it synced with no error, however, it shows last sync time as 1230pm today (6 1/2 hours ago when I flashed) and contacts didnt load. This is very bizzare.
Click to expand...
Click to collapse
Ive been getting the same message however i can't download apps or install them. this happened while I was using titanium backup...Restoring apps because I flashed another rom. Now I can't flash any new roms because i cant restore any older apps. Suggestions????

[Q] htc mail sync problems

Anyone have problems with mail syncing?
It seems to have stopped working and only syncs when I go in the app.

surely I am not the only person with this problem...

yes i have same thing...i disabled calender and book sync and toggled auto sync...then presto mine was fixed...still not sure why.
Sent from my HTC Vision using XDA Premium App

I don't have book and changing calendar has not made a difference. Also noticed that it happens on TI backup now. Not sure if it is related

I've even done factory a reset and nothing has changed. No idea why!

must be a way to get this going again...can't clear data in the app section which is odd

I have this with my school e-mail since they installed exchange server 2010. To fix it (temporarily), you have to clear all the categories on all the events in your calendar (via outlook, thunderbird or web-based) and then re-apply them.
Note: it is temporary because every so many weeks, the issue reappears.

Yep. Same here. Noticed it a few weeks ago and thought it was just me. Had a major clearout on the phone (new SD card, hard reset, etc. etc.) and it's still a problem.
So it's standard HTC ROM (2.3.3) and I'm syncing with MS Exchange. As the OP says, there is no sync unless I open the app, irrespective of changes made to the scheduling. For what it's worth it's currently set to sync every 10 mins Mon-Fri 9.00 until 18.00 and then every hour off-peak.

[RE-SOLVED] Gingerbread ActiveSync Calendar Sync Issue -UPDATED FIRST POST 23/08/2011

I had 2.2.1 on my phone and ActiveSync worked very well for Email, Contacts and Calendar. It would correctly 'ping' the folders, and go fetch updates when they happened.
Since moving to 2.3.3 with an official ROM (and any other ones I tested) I have always experienced an issue with the Calendar Sync portion of ActiveSync.
Email and Contacts still ping the Inbox and Contacts folders as expected but the Calendar has a mind of it's own.
Even though the Calendar folder is also pinged - it kicks off it's own independent 'Sync' request approximately every minute. And, what is worse is that after every one of these 'sync' requests it also initiates another ping on all folders Email, Contacts, and Calendar.
If I leave Calendar sync selected, multiple parallel ping requests end up clogging the server, and obviously this also has ramifications for data usage and battery draining.
I end up having to disable Calendar Sync for most of the time, only manually turning it on/off to sync any meetings I have set up or have accepted invitations to.
If you look at the attached screenshots, you can see that the date/time of the last update for Contacts is staying the same (09/08/2011 15:25) whereas the Calendar is updating every minute. This is happening even though nothing is changing on the Calendar on the server side.
Is this just me ? Or can other people please confirm that they are seeing the issue also.
EDIT: Well apparantly it wasn't just me - but there are very few people who run into this. Clearing the Email application data completely has cured the problem.
EDIT 23/08/2011:
The problem came back. And my original cure did not work. However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.

ive been told that this was fixed in JVR
at least some calendar sync issue, do not know if this particular error...

This issue is not fixed in JVR. I loaded JVR specifically to see if it had been fixed, and it has not. I rolled back to stock JVH.
I have seen this issue on every Gingerbread ROM to date.

http://forum.xda-developers.com/showpost.php?p=16273547&postcount=321
so i gues he is wrong
ever thinked this might some issue on your site?
or your company server?

btw after a short google search
I was able to clear the client/server conversion error on an HTC Incredible by clearing all the data out of the calendar app using Menu/ Manage Applications. Then re-sync and the problem went away.
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Click to collapse

$omator said:
http://forum.xda-developers.com/showpost.php?p=16273547&postcount=321
so i gues he is wrong
ever thinked this might some issue on your site?
or your company server?
Click to expand...
Click to collapse
The same server works perfectly well with Android 2.2.1, Nokia MailforExchange, and WindowsMobile 6.5 -
It worked perfectly well syncing the Calendar on this phone too while it was on Android 2.2.1 - it was only when I went to 2.3.x that the problem surfaced, and it has been identical on all builds.
Regarding your other post - my phone was recently in for repair and came back completely wiped with a fresh install of the latest Vodafone approved 2.3.3
As soon as I set up the email client it immediately began to spin on the Calnedar again - so it seems very unlikely that clearing data would do anything.

trying it would hurt yes?
well all i am saying it works for anyone around you
you are aware that this version as well as jvr one got updated
maybe it needs updating on server side also to latest idk
try other server maybe

No, I'm not wrong On JVR exchange calendar sync works fine (finally).
Of course you may say that I photoshopped images, or created manually the calendar entry in my phone

Don't get me wrong. It is working for me too. I get all the appointments across.
It is just that the calendar is constantly synching for some reason.
If you look at the account sync options as I showed above, does your Calendar - last update timestamp change every minute ?

I don't use autosynchronization but my calendar entries are updated when I change something in my exchange calendar (currently my last update was around 10:00 AM). I believe it works the same way the email does - by "push". Maybe when using autosynchronization it does this constant updates? What are your email settings? It's also possible that some Exchange setting is forcing constant updates.

Following the suggestion $omator found from someone with a HTC Incredible, I did the following
1. Moved all my appointments on the server to a secondary (non-sync'ed calendar) - this step may not be necessary but I had already begun moving them anyway to see if one was corrupted.
2. Removed my ActiveSync account
3. Cleared the data from the Email application (it was showing that there was still 76K of data associated with it after removing the account)
4. Turned off the phone, and turned it back on again.
5. Added my ActiveSync account back, and allowed it to sync all content (Emails and Contacts - Calendar was still empty)
6. Once everything was settled (including calendar sync) - I moved back all my appointments to my synched calendar on the server.
7. Happy days ! No more constant synching.
Thanks again $omator for the suggestion. I am always nervous about that "Clear Data" button.

happy to hear!

and the fix i was talking about in jvr
is enabling multi calendars sync or something like that

I am using a stock JVR and have this problem as well. I also tried the solution posted but that didn't work either. Any other suggestions?

Found root cause - Contact BIRTHDAY field !
The problem came back. And my original cure did not work.
However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.

do not forget to report it also to google
http://www.google.com/support/forum/p/Google+Mobile?hl=en
somewhere there =)

Thank you very much for this find! I too suffer from this problem since leaving 2.1 (i think). To all others: this IS a bug, even in JVR. Just about when you think deleting & recreating your exchange account solved this, this problem tends to raise its head again (sometimes after a day or so). Two independent Exchange servers cause this problem for me. The result is that the Calendar still syncs, but at the expense of a constant 10% load, halving battery life. Its even visible in the sync settings of the Exchange account; the spinning circle icon never disappears indicating the looping process. This has been reported to Google multiple times (search code.google.com) but they dont seem to mind.
Sent from my GT-I9000 using XDA App

LiverpoolFCfan said:
The problem came back. And my original cure did not work.
However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.
Click to expand...
Click to collapse
I have exactly the same issue with GingerBread on an HTC EVO 3D, I followed your instructions to clear any Birthday info on my Exchange contacts, I will report back in a few days to see if this fixes my problem.

I only started having the sync issue when my company upgraded to Exchange 2010.

We've experienced sync issues on my company (using exchange 2003/2007) after some microsoft patches.... we still have MS engineers working to find what the heck broke the sync but without success...