Got locked out of my phone today after too many incorrect attempts from unlocking patterns from the lock screen. It took me to the sign in with your gmail account screen which would not authenticate unfortunately, kept telling me my password or email was invalid. Searched quite a few places via Google about the issue and tried just about every trick I could find all of which didn't work. I ended up having to wipe my phone and start from scratch unfortunately I heard this was a glitch with HTC phones, the weird part is I tried to replicate the problem once I got the phone back up and running and my email authentication worked. Had anyone else had this issue with better resolve?
sent from my EVO from the dark side
Related
So, Love my HD2 still, but...the bloody thing deleted itself last week on Friday.
I seacrhed the forums and found this to be a well-known issue, but no fix that I could find and I want to be able to sync with Exchange without worry.
I was wondering if anyone has a fix for this "lock-out" issue.
PS-yes, I have hacked the registry to give me SOME of the original options back for the calendar other than snooze five minutes, but I want my old options back (2 weeks, 1 week, 2 hours, etc.)
To HTC:
This is very upsetting and I hope that this gets read.
With all its foibles I still loved this HD2.
It does not do the calendar well: I need things to be able to snooze for more than 5 minutes. I would like the functionality back for multiple snooze options.
The battery life is pretty poor.
Other than that I have loved this device-UNTIL NOW!
Last week my phone locked me out.
I am synched to my exchange server at work and policy mandates that I use a password for this in that I work in an FQHC.
All of a sudden I wake up and the phone will not let me in.
Now, I am not employing a genius password it was "2222." That was it!
I tried again and then once more and the phone prompts me to input characters to make sure that my keyboard is taking the strokes properly. It was.
I removed the battery and tried again. Still nothing.
I note that with my fumbling around that I have exhausted 6/8 of my attempts.
I wait to call HTC.
I get on with my IT department first and ask them if they forced a password change. They had not.
I called HTC and was told that this was terrible...have I tried removing the battery?
Yes. Then I am asked to do it again.
I do so. When the phone comes back up it states:
"You have one more attempt left. If you enter the wrong password again all of your data will be erased." Mind you, I am not pushing any keystrokes, just resetting the phone.
Then the rep asks me to do a soft reset.
Stupidly, I do so.
Upon rebooting the phone informs me that it is resetting the phone to factory defaults, wipes the whole phone INCLUDING my SD card which had photos, movies and other.
I look on the forums and see that this is a KNOWN issue since back in MARCH!!!
All of my information is gone.
I will not be able to sync to the exchange which I need for my calendar and work emails because I refuse to lose EVERYTHING again.
I spoke to another HTC rep yesterday and he was simply aghast. Very knowledgeable gent, but did not know how to address this issue.
So please, along with the calendar, the battery, and some other much needed updates...what is your team doing to resolve this "lock out" issue?!
I can almost deal with the other problems, but this one?!
Please, let me know.
Very sincerely,
for the snooze, use bsbtweaks "windows dismiss x notifications" tweak.
or go to hklm/system/shell/notification/oem find customUIDLL and change the filename to,well, anything. bsbtweaks adds a "2" before the ".dll"
Will this work even though my company forces out a lock as its exchange policy?
I found some interesting answers in this thread:
http://forum.xda-developers.com/showthread.php?t=582660
it has nothin to do with lock, it simply stops the htc snooze/dismiss popup from showing, so it defaults to the windows one.
for the lockouts ive never used lock so never seen the problem, so can't help.
I found an answer that seems to work (for now) in an old post linked to a WinMo Blog:
Enable/Disable the Exchange security policy - HKLM\Security\Policies\00001023: 0 = Enabled; 1 = Disabled
I just did this moments ago and the forced password is now not being forced, but I do not know if they push the policy out more than once (like every 24 hours). I guess I will find out!
I saw some other keys:
"HKLM\Security\Policies\Policies" folder.
00001005 to 1
00001006 to 1
Have not touched these yet.
I am a little worried that if they kick the policy back in I won't have the proper password (or any) and will not be able to get in, but I guess this one is going to be trial and error for a bit.
Hi All,
Just tried buying an app from the marketplace and got this message:
"Can't get this info right now..."
I just spent about an hour searching various forums, and there seems to be a real difference of opinion about what this message means. Some posters suggest that it indicates a problem at MS's end (i.e. they're doing maintenance, something is wrong with Windows Live etc), and so the best thing to do is sit tight. Others seem to think it is user problem, and you need to reset the phone, clear the history in IE, turn on/off cookies in IE, etc... Given I didn't change anything on my phone and this just started happening for no obvious reason, I'm inclined to think its an MS problem. Anyone else dealt with this? Advice would be helpful as I don't want to waste time trying all the suggested solutions online...
I am having this same problem. It just started about 2 days ago. Saw all the same suggestions you mentioned, but none solved it.
I have not tried a factory reset, but it seems like an MS server issue.
I ended up doing a factory reset, but that didn't help. I think the problem is that I was using a US-based live account in Canada, and somehow the phone decided to lock me out of the marketplace due to my non-US IP address. Ended up resetting the phone again and then setting it up with a Canada based live account. Now everything is fine (although I have no access to the Zune marketplace). I wonder if the Feb update did something...
May also have something to do with the purchase validation cookie that sits on the phone...
Is anyone else still having problems downloading apps from the marketplace? When I tap install button I keep getting the message that says "Can't get this info right now. Check back in a little while" Is anyone else having this same issue today? This is the first time I've ever had issues with the marketplace, I've had this phone for almost a month. Seems like it's on Microsoft's end, any help would be greatly appreciated!!
Seem to be other people on the XDA main forums having the problem...
Well whatever was causing the problem seems to have been fixed. I'm now able to download apps again =)
Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?
Since you changed the password I don't think pushing apps from the playstore will work anymore. Even if you change it back, the login link is broken and you'd need the device to log back in.
retskrad said:
Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?
Click to expand...
Click to collapse
Lost or stolen? Lost, there's still hope. Someone might turn it in somewhere, there are still good people left in this world.
Stolen, probably goodbye. First thing he'd do would be to remove sim or turn off.
As far as i know androidlost will work if everything is turned on; if there's a data connection, if gps is activated, etc. I'll surely get corrected if not.
Changing the Google password will prompt to log in again, yes.
Sucks though mate.. :-\
The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?
retskrad said:
The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?
Click to expand...
Click to collapse
Im afraid el daddy's post is confirming exactly that..
Well if the phone is stolen the first thing they might do is take it to the nearest cell phone shop to get it wiped .. Or maybe you left it somewhere ... Retrace your steps...
Sent from my Nexus 4 using xda premium
Is there a way to like enable latitude on the web or something to remotely see the location of the device? or something like that? Because I'm pretty much screwed because I changed the password on my Google account, very very stupid of me, but I panicked
I know it's to late know, but next time you should try Cerberus app; best in line for tracking and remote controlling devices
Because of the WiFi bug it's affecting anti theft apps. The theft will need to switch the screen on before Google play will download the app you've pushed. But once that's done it is still hit and miss whether the web interface will be able to connect to the phone to track its location unless the screen is kept on. I know Cerberus and lookout can't.
More info about this WiFi issue: http://forum.xda-developers.com/showthread.php?t=2072930
https://play.google.com/store/apps/...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..
i think call your phone and speak with the one who find it to return it back ..if it not works make a price for your stolen phone and buy it from the thief
Use this.
https://play.google.com/store/apps/details?id=com.alienmanfc6.wheresmyandroidcupcake
Install it and text "wmd gps" to your phone.
If you don't have another phone, use this: http://textinghome.com/smsemail.php
It'll send the reply to your email. (put "wmd gps" in the subject box, and three random letters in the message box)
(I tested this one on my phone)
EDIT: ****. I just read that you changed your password. Big mistake. Try changing it back to what it was before, even though I doubt that would work.
As a last resort (when you accept it's gone for ever), report the IMEI number to your GSM provider and hope they blacklist it.
Help required??.
Okay here's what's happen, I've just got back from a week away and normally on my phone I just the fingerprint recognition, but as I was away I added a password but I was still using the fingerprint to access. On the flight returning back I turned the phone off to save my battery...'why did I do this?' , & with that when I turned the phone back on I could only use the password which I setup but now was unable to remember
Okay so after some searching online I found where I could temporarily change the password by visiting Google.com/android/devicemanager, I entered the temporary password and sent it to my phone, when I tried to then access my phone it still came up with incorrect password. I checked that my phone was actually contacted by ringing it from device manager also but the password didn't work.
Also what's annoying is that I have to wait for an hour on the phone before I can another attempt. I don't know how many attempts I've tried as yet but I heard once I get to 20 I can use my google account to reset it.
I really don't want to loss all the photos I took and the data. If anyone can help that would be great.
Thanks
Anyone.
??
re: fingerprint password
sony007 said:
Help required??.
Okay here's what's happen, I've just got back from a week away and normally on my phone I just the fingerprint recognition, but as I was away I added a password but I was still using the fingerprint to access. On the flight returning back I turned the phone off to save my battery...'why did I do this?' , & with that when I turned the phone back on I could only use the password which I setup but now was unable to remember
Okay so after some searching online I found where I could temporarily change the password by visiting Google.com/android/devicemanager, I entered the temporary password and sent it to my phone, when I tried to then access my phone it still came up with incorrect password. I checked that my phone was actually contacted by ringing it from device manager also but the password didn't work.
Also what's annoying is that I have to wait for an hour on the phone before I can another attempt. I don't know how many attempts I've tried as yet but I heard once I get to 20 I can use my google account to reset it.
I really don't want to loss all the photos I took and the data. If anyone can help that would be great.
Thanks
Click to expand...
Click to collapse
You can safely use ODIN to flash the official stock firmware.
Odin flashing will NOT wipe your photos, videos or music.
It will not wipe anything which is on your internal sd.
It will wipe contacts and mms and stuff like that but
you will automatically get those back after odin flashing
and setting up your phone.
After setting up your google (gmail) account it will sync
all your contacts, emails, mms etc so you won't loose
much of anything at all.
Good luck,
Have a great day!
So.. Story begins..
I bought my S8 a few months back.. Worked flawlessly (Stateside).. Then I came overseas and the problems began.. I requested my service to be suspended by Verizon and after doing so my phone began to freak out.. I don't know for sure if this is the cause but having just received my replacement device and experiencing the exact same issue. Could it be possible?
Issue: No matter what I am doing on the phone it will freeze for a split second then appears to refresh.. For example.. If I am typing an email, as I am writing my keyboard locks up and the phone becomes unusable then it jumps to the top of the app and then I can continue .. It is SOOOO frustrating because for example.. SnapChat: While I am writing and the screen freezes and refreshes, I lose everything I wrote.. If I'm scrolling through Facebook .. It jumps back to the top..This became more frequent and even more annoying! Even if I am in the settings menu scrolled all the way to the bottom.. it freezes for a second and then jumps to the top of the app.. So.. I began removing apps I thought could be the cause of the problem.. I cleared the cache on the phone as well as the apps, reset settings, removed/re-added Google accounts, even tried some developer options to scale down the graphics, background processes etc.. No avail.. I finally caved in and contacted Verizon who put me in touch with TechCoach app to remote in a see the issue for themselves.. All the troubleshooting steps they walked me through, I had already done.. So they sent me a replacement.. I set the new phone up, installed the software updates, just a few apps to test and sure enough same issue! Then I wiped the phone again.. didn't install any software updates, I left it bare bones and even set the phone up as new (no restore from Google)... So as I am writing this TechCoach wants to send me yet another replacement device.. But I'm certain the "Certified Like-New" S8 they send me will end up doing the same thing.. What it appears to be to me (No expert here) is that once I came overseas and suspended my line.. There's some service/app that is trying to push/pull over network data and since it's unable to do so it's causing the phone to glitch? I mean I really can't think of any other reason this could be happening .. Furthermore, I tried different Wi-Fi connections, changed performance modes, disabled many "enhanced features" ... Any ideas/suggestions greatly appreciated while I wait for the replacement device.... Thanks XDA!
Update:
Verizon had to reactivate my line before they could send a replacement... So I asked the rep to keep my line active to see if the issue persists.. Would you believe it worked flawless as it did when I first bought it without issues.. So my theory was right!!! Some service running in the background is attempting to refresh without connectivity.. I'm now going through every system app to disable and test ... more to follow!