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hi Guys,
As far as I am aware this new problem has only happened to me so far.
I bought a new T-mobile MDA Vario II back in September, It had a HTC634 Serial number and I duly checked it for the Screen and keyboard issues that have affected other Hermes models - the phone didn't display these issues at all.
However last Friday the phone developed an unusual problem - It would connect to a 3G signal with no problems at all, but when there was no 3G signal it would not connect to the normal 2G signal. It would just search for a signal and not find a T-mobile 2G signal!
The settings on the phone were as they were when I got the phone (set on Auto in both boxes for phone settings)
I initally thought that it might be a transmitter problem in my area, so I emailed T-mobile, they replied back saying that no problems had been reported. I soft-reset the phone several times and fiddled about with the phone settings, tried the phone without the memory card, but still it did not solve the problem.
I took the 3G SIM which came with the phone and placed it in another phone (Xda Exec), which found both the 2G and 3G signals without any problems at all - so it was not the SIM card. I could not try a different operators SIM in the Vario II since its network locked.
As a last resort I decided to do a Hard-reset, which reset every thing back on the phone to how it was when it was new - This DID NOT solve the problem!
Tuesday night I phoned T-mobile up (tip: If you want to be put through to a human directly and quickly on T-mobile Customer Services, then when the robot starts speaking immediately press 000000 - it puts you straight through and your call should be picked up a lot quicker (<5mins) than using the other options.
I explained my problem, they did an IMEI check and after half a hour on the phone (mostly on hold) they concluded that it was a phone problem and aggreed to exchange the handset (as a handset swap - no battery,box etc)
by courier this Monday.
I just hope I don't gain a few other problems with the exchange handset!
i have a cingular 8525 and since yesterday, it keeps dropping my gsm service completely. like i look at my phone and there is an "X" on the service bars, and the service LED is not flashing. if i soft reset the device, or shut the phone part off and back on, it picks up service again (full bars, as usual). also, i tried plugging my SIM back into my old treo 650, and i dont see this problem. is it related to the 3g network? i haven't made any software changes since yesterday. faulty hardware? really frustrating, help would be appreciated. thanks.
k4ffy said:
i have a cingular 8525 and since yesterday, it keeps dropping my gsm service completely. like i look at my phone and there is an "X" on the service bars, and the service LED is not flashing. if i soft reset the device, or shut the phone part off and back on, it picks up service again (full bars, as usual). also, i tried plugging my SIM back into my old treo 650, and i dont see this problem. is it related to the 3g network? i haven't made any software changes since yesterday. faulty hardware? really frustrating, help would be appreciated. thanks.
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shouldnt be caused by the 3g network, do you have the white 3G sim with the orange flaming 3G on it? This could also very well be hardware or the radio... so many variable with this... i would vote for 3 possible issues, either hardware, radio rom, or sim card.. take your pick.. the sim will be the easiest to try, if you dont have the white 3G then just walk into a cingular store, tell them they sold you the 8525 without the 3G sim and they will replace it for free.. well they did with me anyway
shogunmark said:
shouldnt be caused by the 3g network, do you have the white 3G sim with the orange flaming 3G on it? This could also very well be hardware or the radio... so many variable with this... i would vote for 3 possible issues, either hardware, radio rom, or sim card.. take your pick.. the sim will be the easiest to try, if you dont have the white 3G then just walk into a cingular store, tell them they sold you the 8525 without the 3G sim and they will replace it for free.. well they did with me anyway
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i dont have the flaming 3g on my sim, no. i'll get it replaced, then see what happens. thanks.
k4ffy said:
i dont have the flaming 3g on my sim, no. i'll get it replaced, then see what happens. thanks.
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its a good place to start, i know i had data trouble with the old sim, after i got the one it solved my problems
shogunmark said:
its a good place to start, i know i had data trouble with the old sim, after i got the one it solved my problems
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the only disconcerting thing is that i had the HTC TyTn for a month before i got the 8525, and i never had this problem with it, same sim and everything.
here's a thread about it on the cingular customer forums, people having the same problem with their 8525's
http://forums.cingular.com/cng/board/message?board.id=cingular&message.id=24766&jump=true#M24766
k4ffy said:
the only disconcerting thing is that i had the HTC TyTn for a month before i got the 8525, and i never had this problem with it, same sim and everything.
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good point... i can say that i have had signal issues with both 1.16 and 1.20 radio but not to the extent that you are having, and the new sim solved alot of issues for me in the beginning.. Now i dont have any issues when in a GSM area, only seem to have issues in a 3G area
ok got the new SIM Card, but the problem persists. hardware?
I've had the Cingular 8525 for a week and it has one of the newer 64MB SIM cards (same that the Sierra AirCard 860 uses and required for 3G network access). I haven't had any call dropping problems at all. If it persists I'd get a replacement ASAP.
Music Man
got myself a brand new 8525 from my local cingular store at the end of last week, and the problem persists. i also have one of the new flaming 3G SIM cards. the only thing i can think of now is the network in my area. any other thoughts/ideas?
k4ffy said:
got myself a brand new 8525 from my local cingular store at the end of last week, and the problem persists. i also have one of the new flaming 3G SIM cards. the only thing i can think of now is the network in my area. any other thoughts/ideas?
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did you have this problem prior to the 8525? also go to start>settings>system, then tick device information and tell me what radio version you have
shogunmark said:
did you have this problem prior to the 8525? also go to start>settings>system, then tick device information and tell me what radio version you have
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did not have this problem prior to getting the 8525. had a tytn for a few weeks and didn't experience this (although it did have the screen alignment problem which is why i had to get rid of it). i have had the problem with both 8525's. my radio version is 1.16.00.00
Can't add much to the discussion...but I have an SPV M31000 (Orange Tytn Flavor) And ahve the same issue when in an area which switches between UTMS and EDGE. It also appears it will sometimes lock a call.
I can't add too much either. I've got an 8525, and I do experience the issue at my company's current office (thankfully not the one I actually work out of though, as I'm at a client site and rarely at the home office). I find my issue seems to be specifically with being on a fringe area of UMTS/GPRS. GPRS is a much stronger signal that the UMTS, so I see it swapping frequently. Sometimes it drops completely. Weird thing is though that it doesn't happen all the time..
sk0t said:
I can't add too much either. I've got an 8525, and I do experience the issue at my company's current office (thankfully not the one I actually work out of though, as I'm at a client site and rarely at the home office). I find my issue seems to be specifically with being on a fringe area of UMTS/GPRS. GPRS is a much stronger signal that the UMTS, so I see it swapping frequently. Sometimes it drops completely. Weird thing is though that it doesn't happen all the time..
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Click to collapse
sounds pretty much like what is happening to me. the annoying part is that it doesn't pick up the signal automatically again once i'm out of that fringe area. if that was the case i could live with it, but i miss calls all the time because of this.
HTC TyTn Cingular 8525 Sim and other issues
I have an HTC TyTn since October 12, 2006, and have had a great deal of problems, but none in Japan while traveling, only in the US. Cingular is constatntly changing and upgrading its services, its servers and its policies. My SIM which worked until 12/26//06 never allowed a SMS message through since then? It seems now to be caused by the fact that I have the old SIM, but was never a problem till Cingular upgraded its towers?
The Phone portion will not work well in the UMTS mode, and the techs say that it is because the towers are not all turned on as yet in my area. If you try and have the Outlook and lets say AOL turned on to download, when the phone is in GPRS mode, your calls are blocked when the AOL goes out to check for mesages. The techs say it is not the same on UMTS. The UMTS uses more battery, but especially if the phone is looking for messages often to other than Outlook. Of course the programs never close, even IE, unless you shut them down manually in settings/system/memory/running programs.
I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !
Actually, the title is misleading. It only struggles to get a good signal in my house (and about 20metres around it - very annoying!)
I have an unlocked Touch HD which was on Orange. After cancelling the contract, I now have an O2 Simplicity pay per month sim which gets perfect signal in my old backup phone (Nokia 5140). When I put it in my Touch HD, it gets a very weak signal and the little G/3G/H/E symbol to the left gets greyed out. I though this would mean I couldn't use the internet but still make calls but the phone won't connect or receive calls with the O2 sim.
I've called O2 to get the exact settings for the device but they say they don't support it. The device seems to set the sim up ok on insetion with the wizard program. I know the sim works cause it works in the nokia. Is the Touch HD known to struggle for signal when other phones seem to work ok? Anyone have this problem?
O2 are sending me out another sim just in case but say that I have to speak to HTC to get the right settings. I know the sim works in the phone because it works when I'm at work, travelling around Northants in a car but just doesn't work in my house. O2 did ask if I have lead in the roof which may cause problems - the house is 120yrs old so it might.
Help! anyone?
My Touch HD works fine in and around Northampton, I am sitting near Rectory Farm with a 3 bar HSDPA signal. So a few things to check.
At the bottom of Comm Manager, touch the 3G bar, are both 'Network Type' and 'Band Frequency' set to auto?
What radio version are you using?
When you get a signal is both MMS and SMS working OK?
matt_not_andrew, just like you, I have just cancelled my Orange for an 02 Simplicity pay per month! Hopefully I'll get the PAC code on Wednesday, so I'll be interested in seeing how reception is.
Any clue what it's like in Wellingborough? Haha locals on the forum tonight!
No idea on Wellingborough but works well on Orange and O2 in pretty much all of the south part of the county.
I'll check those settings later when I'm finished DIY around the house.
I've done the exactly same thing, cancelled orange contract & now on o2 simplicity and my reception is loads better than before.
I use to have dead spots in my house and they've all gone.
Running dutty's wm6.1 v4.0 rom & used the standard connection set up.
Jake
The same trouble with HD in Russia
Hi, I live far from our capital city. IN the area with weak radio signal, htc hd has 1-2 sticks.. aven worse - lost connection, at the same time Nokia and SOnyErricsson works fine 4-5 sticks. Previously my HTC ELF works aroun 3-4 sticks in the same area. I tried to check Diamond2 - the same situation as with HTC HD.....
The same in Russia.
The details: Phone from UK, Radio 1.4, ROM - BlackStone Rus 2.0, WM 6.5. Settings - Full automate regarding GPRS detection and choosing.
I switched from orange to O2 pay as you go and I found that some of the Roms (Dutty's and NRGZ's in particular) don't configure the Mobile internet settings correctly for PAYG. The O2 settings vary from the contract ones and therefore you can never get connected unless they are set up correctly.
I recommend checking the following details in settings/ connections/ manage existing connections:
Access point name: payandgo.o2.co.uk
User name: payandgo
Password: password
Its never failed on me yet - although the mobile internet service from O2 has been a little intermittent over the last couple of weeks because of network problems they have been having.
Can't fault the O2 reception on the phone, I get much, much better signal than I ever did on Orange.
I did exactly the same thing last week! ie cancelled my Orange contract and moved to O2 sim only!
When I put the O2 sim in my Touch HD, after a few minutes I got a message saying that the data settings were wrong for the network and if I wanted to download the correct settings (or something to that effect). I then had to fill in a couple options to do with the country and network. A few mins later it asked to reboot and afterwards everything just worked as if by magic! I can get on the internet and mms works etc..!
=)
In terms of reception, I've found that generally my O2 2G signal is much better than 3G.
I've given in and cancelled the O2 plan and going back to Orange - at least I know that the Touch Hd will work on their network in my house.
I phoned O2 again and again and they said they couldn't give me any settings for the Hd as they didn't know how to support it?
Anyhow, got a brand new N86 on Racoon 35 18months for £25 (reduced from £35) so even with the data bundle thats £30pm which means I save further on my broadband - result!
The Hd will be the work SATNAV phone and the N86 will be for going out (photo's) and games.
Thanks for the help.
Hi Guys
Looking for a little help here
I've had some trouble with my HD2 (broke the screen on 1st, insurance coughed up a new beast, which had some issues with software. they've sent me another)
The 1st two were WWE models and running 1.66, the 3rd I have updated to 1.72 via the HTC site using the Vodafone ROM. the site wouldn't let me have the WWE.
I use 2 sims and switch 2 or 3 times per day, one is orange PAYG one is Vodafone Contract. When switching and rebooting the phone would set the Data connection appropriately with a screen asking me which network I wanted to connect to, Data wise
This 3rd phone isn't locked to voda but does have the voda splash screen on boot up and the phone itself works fine with either sims. however when I install the orange sim it won't connect to data.
is this to do with it being essentially a vodafone phone. can I do owt to sort this out?
Thanks Guys