With all the horror stories, and rumors going around about TMO saying this and TMO saying that ...
And all the stories about how many returns the HD2 has had ..
I thought I would start a thread to share Customer care Triumphs and Horror Stories ...
The info we share may help someone who needs to deal with them in the future ..
-----------------
So Far I have had very good experiences with customer care, the trick is to ask for the smartphone department right off , they seem to actually know what you are asking then ....
It is now Stuck.
I was travelling internationally and wanted my account to be suspended as well as my HD2 to be unlocked.
They did it without any fuss at all! Incredible considering I still have not made the complete payment on the phone! I was hardly with t-mo for 10 days at that time.
And, the CC people were pretty good and (I always use the online chat as I need to call them from out side of the US) they were pretty good on the chat too!
A BIG thumbs up to T-Mobile!
chvvkumar said:
I was travelling internationally and wanted my account to be suspended as well as my HD2 to be unlocked.
They did it without any fuss at all! Incredible considering I still have not made the complete payment on the phone! I was hardly with t-mo for 10 days at that time.
And, the CC people were pretty good and (I always use the online chat as I need to call them from out side of the US) they were pretty good on the chat too!
A BIG thumbs up to T-Mobile!
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Click to collapse
Yeah overall TMO has pretty good CSR's ...
Never had any issues with TMO CC. I've always got the best deals available to me.
Best advice I can give to anyone dealing with customer care is be nice and never yell at them. And never act like you are entitled to anything. Also customer service reps can not make android appear on your phone no matter what they tell you.
speoples20 said:
Best advice I can give to anyone dealing with customer care is be nice and never yell at them. And never act like you are entitled to anything. Also customer service reps can not make android appear on your phone no matter what they tell you.
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Click to collapse
I agree...and they have always been great with me and always did what they could even when it comes to back dating services to save me money! Saving money is always a plus!
My first horror story with T-mobile was and maybe still is..... I have 3 lines with t-mobile my moms,gf and mines I always use my moms upgrades since I always buy my moms S60 unlock devices shes loves Geeky stuff as well. So I got the HD2 with my moms upgrade So after 2 months I notice Data services going up so I called Customer Care telling them why my moms plan was up 25.00 bucks? and they told me she was using a HD2 and I said No I have the Hd2 and I used her upgrade. So there was a big drama where they put a new rule that you cant use another upgrade and use it in another line with out paying the data plan. I was lucky and I got them to lowered the data and change it back to were it was at before and return me the money paid for the data. Now the bad part now I cant Use my moms upgrade anymore to get new High end Phones and im shocked that t-mobile will turn down money and 2 year slavery contract away. The bad part for them Im just going to buy unlock devices with t-mobile 3g and lower my data plan to 5.99 or 10.00 bucks which turns out to be cheaper but I think T-mobile its doing bad having this rule and it all started after the big request of HD2s
josemedina1983 said:
My first horror story with T-mobile was and maybe still is..... I have 3 lines with t-mobile my moms,gf and mines I always use my moms upgrades since I always buy my moms S60 unlock devices shes loves Geeky stuff as well. So I got the HD2 with my moms upgrade So after 2 months I notice Data services going up so I called Customer Care telling them why my moms plan was up 25.00 bucks? and they told me she was using a HD2 and I said No I have the Hd2 and I used her upgrade. So there was a big drama where they put a new rule that you cant use another upgrade and use it in another line with out paying the data plan. I was lucky and I got them to lowered the data and change it back to were it was at before and return me the money paid for the data. Now the bad part now I cant Use my moms upgrade anymore to get new High end Phones and im shocked that t-mobile will turn down money and 2 year slavery contract away. The bad part for them Im just going to buy unlock devices with t-mobile 3g and lower my data plan to 5.99 or 10.00 bucks which turns out to be cheaper but I think T-mobile its doing bad having this rule and it all started after the big request of HD2s
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Weird because I just did the same thing 2 months ago, and have had no issues, they did not give me any hassles .....
Could be the rep screwed up and did not want to admit it too ....
watcher64 said:
Weird because I just did the same thing 2 months ago, and have had no issues, they did not give me any hassles .....
Could be the rep screwed up and did not want to admit it too ....
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I wish thats what it was because I called 3 times after, asking the same question they all told me that it was true.
This pretty much describes my experience with TMobile...great people!!
they will bend over backwards to help me..been with them for 6 yrs now
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M_T_M said:
This pretty much describes my experience with TMobile...great people!!
they will bend over backwards to help me..been with them for 6 yrs now
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Yep, I have been with them since '03 they blow away other companies as far as customer service goes .... for the most part ....
josemedina1983 said:
I wish thats what it was because I called 3 times after, asking the same question they all told me that it was true.
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I am a 5 yr. T-Mobile employee. And ya its kinda a tough policy that you fell within. You see when you use your upgrade for any smartphone/data device with a 2 yr. contract, a data plan is required for the length of the contract. (same as at&t, verizon, sprint etc.) So in your case you upgraded on Moms line, so Moms line has the contracted data plan, even though you are using it on your line. (I know, trust me it's a somewhat flawed policy that I'm hoping someday will be changed or a little more lenient) There are a few alternatives, instead of having the required data plan you can opt for the cheaper required messaging plan, or there's also a new required phone first data plan (tmobile web/wap) thats a cheap option for symbian S60. You have to have a required feature, but having lower cost choices hopefully helps.
i used to work for at
sherlockpwnz said:
i used to work for at
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Did a a dragon eat you while you were typing?
xxkingpinxx said:
I am a 5 yr. T-Mobile employee. And ya its kinda a tough policy that you fell within. You see when you use your upgrade for any smartphone/data device with a 2 yr. contract, a data plan is required for the length of the contract. (same as at&t, verizon, sprint etc.) So in your case you upgraded on Moms line, so Moms line has the contracted data plan, even though you are using it on your line. (I know, trust me it's a somewhat flawed policy that I'm hoping someday will be changed or a little more lenient) There are a few alternatives, instead of having the required data plan you can opt for the cheaper required messaging plan, or there's also a new required phone first data plan (tmobile web/wap) thats a cheap option for symbian S60. You have to have a required feature, but having lower cost choices hopefully helps.
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I understand T-mobile Needs to make its money but it doesnt make sence I can go Fully unlock on any device pay 10.00 data on every line rather than 25 and I end up saving more money and contract free and the freedom to leave any time I want (not that I am at the moment) I call it some what bad business since If I was in charge I rather have people lock down in this 2 year plans and be my slaves than pushing this 20 25 data cost that as the phone market keeps growing and growing and data plans keeps getting cheaper you wanna have people lock down on two years especially now that people are been more aware of unlock devices. back in 2003 2006 nobody knew what was a unlock device.
I love T-Mobile CC
T-Mobile CC has never given me any problems. In fact, if you have been one of their customer customers for over 5+ years, they acknowledge your commitment and consequently provide special phone deals and options.
LOL
chvvkumar said:
Did a a dragon eat you while you were typing?
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^LOL. This was hilarious. At&T must have a spider crawling the internet for the mere mention of the word "AT&T" (especially after the recent CEO email / customer relations catastrophe).
josemedina1983 said:
I understand T-mobile Needs to make its money but it doesnt make sence I can go Fully unlock on any device pay 10.00 data on every line rather than 25 and I end up saving more money and contract free and the freedom to leave any time I want (not that I am at the moment) I call it some what bad business since If I was in charge I rather have people lock down in this 2 year plans and be my slaves than pushing this 20 25 data cost that as the phone market keeps growing and growing and data plans keeps getting cheaper you wanna have people lock down on two years especially now that people are been more aware of unlock devices. back in 2003 2006 nobody knew what was a unlock device.
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you can even switch to their even more plus plans if you're willing to pay unsubsidized prices for a phone... saving you even more per month without the need for a contract.
but as long as you choose to receive subsidized handset pricing, you have to have the data plan attached to the phone, as per the contract requirements, so they eventually make up the phone's discount.
tbh, i really dont understand how people still actively choose a contract plan on tmo instead of their non-contract even more plus plans. yes, you pay more upfront since the devices arent subsidized, but you will end up saving money after 2 years. most likely it's because people cant afford the device at full retail price upfront, but the EM+ plans allow for the device's cost to be split up over 20 months without interest.
basically, tmo offers customers a chance to save real money and without a contract, yet most of them actively choose to NOT save money simply because of the lure of the words "discounted price". personally, i think it's hilarious to see people screw themselves.
and i lurve, lurve, lurve my tmo service. i'm a fanboy of very few things, but t-mobile, especially once they started offering the even more plus plans, made me a fan. i have also never had a problem with their CS. they're always polite and i never have a complaint since my bills are always right.
edited because the n symbol was cutting off my words
Related
anyone found any cheaper places to orderfrom? I just reserved through cellulardeals.com No tax and they are selling it for 240. But going to be an aweful B*tch to return if there is a problem. anyone ordered through them? every other place seems to want to charge tax and activation so I'm taking it twice. And this place is slightly cheaper as well.
I'm not expecting preordering, but I do expect Wirefly or more likely Amazon.com to have the Epic 4g at a discounted price. They are who I am counting on. Amazon had the captivate and vibrant for $50 off the new contract price on release day and $100 off the new contract price the very next day. I am hoping the Epic 4G follows a similar pricing pattern so I can order it for $150 on September 1st. This is all hopeful speculation though.
if you order from a place like this, and you port the number, what happens during shipping, are you without a phone for a few days?
And i assume if you don't like the service or whatever, you have to ship back to this place?
I'm debating on whether its worth it or I should just buy from best buy.
Also, amazon charges tax, wirefly i believe doesn't. wouldn't mind getting it from them but they don't have it on the site yet.
robl45 said:
if you order from a place like this, and you port the number, what happens during shipping, are you without a phone for a few days?
And i assume if you don't like the service or whatever, you have to ship back to this place?
I'm debating on whether its worth it or I should just buy from best buy.
Also, amazon charges tax, wirefly i believe doesn't. wouldn't mind getting it from them but they don't have it on the site yet.
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Well from Amazon.com, they don't have their sprint phones on amazonwireless, since it is in beta. I inquired yesterday about porting numbers and it looks like you have to call the provider when you get the phone to activate it and handle number porting stuff then. I am not fully sure about it, but here is the email I got and the link they gave me. Hope it helps.
"Depending on the carrier, local number portability may allow you to move your number from your current provider to a new service provider.
With Sprint PCS phones and plans, you will need to call the provider to start your service after you receive your phone. You will have the option at that point to port your number from your previous provider.
We recommend you consult with both your current provider and the potential new provider to determine any fees.
For more information on how Amazon.com supports local number portability, visit:
http://www.amazon.com/gp/feature.html/?docId=1000452751
I hope this information is helpful, and thank you for your interest in Amazon.com's Cell Phones & Service Store."
I believe it's the same as if you were to order from Sprint through the mail. It will ship unactivated and when you get it, you'll be walked through the process of activating and porting the number (possibly over the phone?). It may take a couple hours for the port to move over, but I think it usually happens pretty quickly.
radar5 said:
I believe it's the same as if you were to order from Sprint through the mail. It will ship unactivated and when you get it, you'll be walked through the process of activating and porting the number (possibly over the phone?). It may take a couple hours for the port to move over, but I think it usually happens pretty quickly.
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when i preordered this morning through cellular deals, they asked for the account number and phone numbers for porting, thats why I think they activate it, free standard shipping means I could be without a phone for 3 days, thats not going to fly. But best buy is 50 dollars more, I don't have the money to begin with so 50 dollars more is 50 dollars more I'd rather not spend.
well call up cellular deals and ask them, but i don't think that's the case.
has anyone ever ordered from cellular dealers or wirefly, what happens if you don't like sprint, do you just send it back and they give you all the money back?
robl45 said:
has anyone ever ordered from cellular dealers or wirefly, what happens if you don't like sprint, do you just send it back and they give you all the money back?
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With Amazon.com you return the phone to them within the return period and call sprint to cancel ur service and get any refunds they offer. that's how it works.
ben7337 said:
I'm not expecting preordering, but I do expect Wirefly or more likely Amazon.com to have the Epic 4g at a discounted price. They are who I am counting on. Amazon had the captivate and vibrant for $50 off the new contract price on release day and $100 off the new contract price the very next day. I am hoping the Epic 4G follows a similar pricing pattern so I can order it for $150 on September 1st. This is all hopeful speculation though.
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Just talked 2 reps at Amazon Wireless, they both said, they are not authorized by Sprint to do upgrade, only new contract. Find the other Sprint phone, EVO, there and it's true. It's $200 with a new contract, $500 for existing Sprint customers, phone only, no contract upgrade. So, I guess Amazon is not the way to go for me unless I cancel my existing account (it's month-to-month right now) and establish a new contract again. The reps said, unlike other carriers, Sprint doesn't let them do upgrade ... wonder why.
EVO has been out for a while now and Amazon is still selling it at $200 with a new contract (same as Sprint). Judging from this, there may not be any discount for the Epic either.
FrankCummings said:
Just talked 2 reps at Amazon Wireless, they both said, they are not authorized by Sprint to do upgrade, only new contract. Find the other Sprint phone, EVO, there and it's true. It's $200 with a new contract, $500 for existing Sprint customers, phone only, no contract upgrade. So, I guess Amazon is not the way to go for me unless I cancel my existing account (it's month-to-month right now) and establish a new contract again. The reps said, unlike other carriers, Sprint doesn't let them do upgrade ... wonder why.
EVO has been out for a while now and Amazon is still selling it at $200 with a new contract (same as Sprint). Judging from this, there may not be any discount for the Epic either.
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You can always try newegg. They have the phone for $240 like wirefly or whoever is doing $240 preorders and they are a bit more reputable and can do upgrades. One thing anyone who is upgrading should keep in mind though, is that upgrade prices tend not to get as discounted as brand new contract prices. Even for the captivate and vibrant you will pay more if you are upgrading than if you are starting a new contract. Makes me glad to be coming from verizon, or actually tmobile since I need to get a temporary 1 month phone and tmobile has the $15 prepaid txting only plan.
ben7337 said:
You can always try newegg. They have the phone for $240 like wirefly or whoever is doing $240 preorders and they are a bit more reputable and can do upgrades. One thing anyone who is upgrading should keep in mind though, is that upgrade prices tend not to get as discounted as brand new contract prices. Even for the captivate and vibrant you will pay more if you are upgrading than if you are starting a new contract. Makes me glad to be coming from verizon, or actually tmobile since I need to get a temporary 1 month phone and tmobile has the $15 prepaid txting only plan.
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When you buy contract cellphones from NewEgg you are not buying them drectly from them, you're buying from a 3rd party that has a contract to show their service on their page so please do not confuse NewEgg's reputation with some mail order cellphone vendor, fact is I know someone who's ordered from there and had some problems.
The cellphone section of newegg is actually operated by:
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They ans WireFly have a pretty bad rep search for reviews online.
ForrelZ said:
When you buy contract cellphones from NewEgg you are not buying them drectly from them, you're buying from a 3rd party that has a contract to show their service on their page so please do not confuse NewEgg's reputation with some mail order cellphone vendor, fact is I know someone who's ordered from there and had some problems.
The cellphone section of newegg is actually operated by:
They ans WireFly have a pretty bad rep search for reviews online.
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Good to know, though I imagine it is irrelevant given that all they need to do is set up your account properly and give you a phone, working or otherwise. So long as you are smart enough to pay for sprint's TEP plan, replacing the phone due to any issues other than damaging it or losing it are covered for free at the sprint stores, where things are once again reputable and safe. right?
ben7337 said:
Good to know, though I imagine it is irrelevant given that all they need to do is set up your account properly and give you a phone, working or otherwise. So long as you are smart enough to pay for sprint's TEP plan, replacing the phone due to any issues other than damaging it or losing it are covered for free at the sprint stores, where things are once again reputable and safe. right?
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And you don't make any changes to that line within 6 months or they'll bill you a hefty fine, I know someone who swapped phones numbers after they got a mail order cellphone and got a 300 dollar charge on their credit card for violating their contract with the cell phone vendor which is separate from Sprint's. Other people have reported trying to return a cellphone to a mail order vendor and had their phone lost in the mail which meant they had to pay full price for a phone they actually returned. To me none of those prices are tempting enough since the level of customer service you get is the worst in the business and you really don't have anyone to talk to face to face if ever anything goes wrong, too many strings attached. These phones are much cheaper than in a store for a reason, always been a firm believer of you get what you pay for.
ForrelZ said:
And you don't make any changes to that line within 6 months or they'll bill you a hefty fine, I know someone who swapped phones numbers after they got a mail order cellphone and got a 300 dollar charge on their credit card for violating their contract with the cell phone vendor which is separate from Sprint's. Other people have reported trying to return a cellphone to a mail order vendor and had their phone lost in the mail which meant they had to pay full price for a phone they actually returned. To me none of those prices are tempting enough since the level of customer service you get is the worst in the business and you really don't have anyone to talk to face to face if ever anything goes wrong, too many strings attached. These phones are much cheaper than in a store for a reason, always been a firm believer of you get what you pay for.
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Why would you swap phone numbers after you buy the phone? At least with sprint, if I buy from amazon.com (who according to their page is the direct seller for sprint phones) I need to call in to activate the phone, and handle number porting there, so you only get one number, either a new one or your old one from another carrier. Now if this was on another carrier I'd understand. However knowing these terms and conditions is part of reading the contracts you agree to, and $100+ in savings is in my book, worth the risk, especially with amazon at least. I know they work in my situation, I trust them, and they are the direct seller.
ben7337 said:
Why would you swap phone numbers after you buy the phone? At least with sprint, if I buy from amazon.com (who according to their page is the direct seller for sprint phones) I need to call in to activate the phone, and handle number porting there, so you only get one number, either a new one or your old one from another carrier. Now if this was on another carrier I'd understand. However knowing these terms and conditions is part of reading the contracts you agree to, and $100+ in savings is in my book, worth the risk, especially with amazon at least. I know they work in my situation, I trust them, and they are the direct seller.
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Well there are a number of reasons you may want to swap a number with another on your account, say you don't like the phone and you give it to your daughter or significant other and you want to keep your number so you exchange numbers thats a direct violation of the 3rd party contract since Sprint will cancel the rebate the 3rd party was suppose to get from your sale, see the 3rd party will collect your rebate and make a commission certain changes will void their payment from Sprint and they will come directly at you. That was just a real world example I gave from a friend's experience but if you read reviews from sites like WireFly there are nightmare stories floating around of bad CS and unauthorized charges as well as missing returned phones that get lost in the mail.
ForrelZ said:
Well there are a number of reasons you may want to swap a number with another on your account, say you don't like the phone and you give it to your daughter or significant other and you want to keep your number so you exchange numbers thats a direct violation of the 3rd party contract since Sprint will cancel the rebate the 3rd party was suppose to get from your sale, see the 3rd party will collect your rebate and make a commission certain changes will void their payment from Sprint and they will come directly at you. That was just a real world example I gave from a friend's experience but if you read reviews from sites like WireFly there are nightmare stories floating around of bad CS and unauthorized charges as well as missing returned phones that get lost in the mail.
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How could you end up not liking a phone though, unless of course you didn't try it out beforehand, and/or didn't know about the potential or real problems discovered with it soon after release? I do see your explaining things, but these are all things that shouldn't happen. When you get a phone from these places you need to be 100% sure of a few things
1) You won't return the phone
2) You won't change the contract in any way for at least 6 months, not even swapping phone numbers.
3) Read all of the terms and conditions to make sure there is nothing else problematic.
They can't just add fees if you sign up, get a phone, and pay your monthly bill and change nothing. If they do you can call them up and ask about it, ask where in the contract you agreed to such fees were mentioned. If they can't offer proof, threaten legal action. Customers in America have a lot of power.
I do see what you are saying, I understand that there can be issues when dealing with these companies and that customer service sucks. However when buying a BRAND NEW PHONE, and knowing what you are doing, I don't think there is really anything to worry about other than the phone not making it to you in shipping.
ForrelZ said:
And you don't make any changes to that line within 6 months or they'll bill you a hefty fine, I know someone who swapped phones numbers after they got a mail order cellphone and got a 300 dollar charge on their credit card for violating their contract with the cell phone vendor which is separate from Sprint's. Other people have reported trying to return a cellphone to a mail order vendor and had their phone lost in the mail which meant they had to pay full price for a phone they actually returned. To me none of those prices are tempting enough since the level of customer service you get is the worst in the business and you really don't have anyone to talk to face to face if ever anything goes wrong, too many strings attached. These phones are much cheaper than in a store for a reason, always been a firm believer of you get what you pay for.
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I have already pre-ordered on Sprint and I think I am going to stick to it. Right now everyone is at the same price anyway. The chance that some resellers will sell it cheaper down the road may or may not come and I want it now. I agree w/ ForrelZ, the potential saving of $50 or even a $100 is not that tempting to me. Not that I am rich, but the peace of mind of knowing that I will be dealing w/ Sprint instead of some faceless, out of state 3rd party reseller outweigh the saving (I always get very good services and resolution from Sprint when there is any problem w/ my phone/account.)
FrankCummings said:
I have already pre-ordered on Sprint and I think I am going to stick to it. Right now everyone is at the same price anyway. The chance that some resellers will sell it cheaper down the road may or may not come and I want it now. I agree w/ ForrelZ, the potential saving of $50 or even a $100 is not that tempting to me. Not that I am rich, but the peace of mind of knowing that I will be dealing w/ Sprint instead of some faceless, out of state 3rd party reseller outweigh the saving (I always get very good services and resolution from Sprint when there is any problem w/ my phone/account.)
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True enough, different situations make it more convenient for different people. For me Sprint just chose to release the phone 4 days too late and so I will be at college in VT when it comes out, so I can't preorder in a physical best buy or radioshack, and sprint stores don't offer preorders in vt, there aren't any within the biggest city in vt that offer perorders. At that rate I know there is 0 chance of me getting the phone on launch day unless I walk into a best buy or radioshack and they happen to even carry sprint phones and have non reserved epic 4g's. Even if I do that, I won't be able to keep my current NJ cell phone number, which I am hoping at least MIGHT be possible if I order online from amazon. Given those low chances and the fact that amazon.com does seem to be a safe online retailer of phones, even if the others aren't, I think I don't really mind waiting til the day after launch, just to see if the phone does hit a lower price point. I really am just in the worst possible position here, even without mentioning my verizon contract being up on september 1st and needing to get a tmobile phone and prepaid plan for a month just to make sure I don't end up without service for a few days.
i ended up cancelling with cellular deals and buying through radioshack. no mail in rebates and I got 2 10 dollar off coupons from radio shack which I was assured I can use one on each of the 2 epics we are getting. So the net difference versus online or radio shack is 30 dollar for 2 phones, and radio shack is in walking distance if I need to return the phone and I get it on the actual release date.
Is it really true that in order to use wifi on the xoom you have to have some kind of plan with verizon?
Sent from my Samsung Galaxy Tab
Unless Motorola or Verizon officially say it was a misprint... yeah.
magicdroid said:
Unless Motorola or Verizon officially say it was a misprint... yeah.
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It's not true. Best Buy will not sell the device without activating it with month to month data before you leave the store. There isn't a way for VZW or BB to lock out the WiFi if 3G data isn't activated, they just won't sell the device unactivated. You can cancel month to month data at any time, since there's no contract. There are a lot of misconceptions and misunderstanding around data plans. Since there's no subsidy on the device (if the leaked BB ad pricing is true) there's no contract.
dwboston said:
It's not true. Best Buy will not sell the device without activating it with month to month data before you leave the store. There isn't a way for VZW or BB to lock out the WiFi if 3G data isn't activated, they just won't sell the device unactivated. You can cancel month to month data at any time, since there's no contract. There are a lot of misconceptions and misunderstanding around data plans. Since there's no subsidy on the device (if the leaked BB ad pricing is true) there's no contract.
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I really wish that Motorola would actually come out and refute this information, if it is, in fact, misinformation gone viral. I think that Best Buy ad has done a great deal of damage to the potential success of this tablet.
Xevilious said:
I really wish that Motorola would actually come out and refute this information, if it is, in fact, misinformation gone viral. I think that Best Buy ad has done a great deal of damage to the potential success of this tablet.
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Click to collapse
It makes me think that even if I somehow magically get the money that I may or may not get one... also is anyone else surprised that Verizon of all places is getting such an awesome tablet.
"Confirmed"
http://www.droid-life.com/2011/02/1...1-month-data-package-required-to-unlock-wifi/
Note I still think this isn't the right ad.
So sad!
It's like castrating your horse the morning before the big race.
We’re assuming that you can cancel immediately after and enjoy the device with just WiFi, but you’ll shell out an extra $20 on day 1
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I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
vamp6x6x6x said:
I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
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Click to collapse
I don't see why this wouldn't be true. Its the same way with the Verizon Galaxy Tab at Best Buy. As I was purchasing mines back in November the Sales rep told me I could cancel the plan as soon as I walked out the store.
Hell, now that I think about it I purchased another Verizon Galaxy Tab for my brother for his Christmas gift (also from Best Buy) and didn't have to activate it.
I say the activation is NOT required. There's a post somewhere in this Xoom forum where a "self claimed" MOTO tester said that they skip activation all the time and have no issues with WiFi.
I personally think that the activation "fine print" is there for the 3G/4G tethering option they are advertising with the Xoom... basically, no activation, no tethering...
You were never required to activate the Galaxy Tab on purchase, but you couldn't bypass the activation without doing a Google search and doing the "Up/Down, Up/Down, ... " method to bypass the activation screen.
I call BS on the activation requirement, but I do think the $799 cost is true... <sigh>
Christmas wishlist? Do you mean Christmas December 2011?
By then, there will be a whole lot more Android Honeycomb devices.
Maybe Android Ice Cream Sandwich!
Wifi only ... and for sure the price will go down a lot.
To be honest, I don't think it is the right time to buy gadget during Christmas, because it is way too close to "CES" on January. Which you will droll on the new product announcement.
vamp6x6x6x said:
I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
Click to expand...
Click to collapse
Here is my question about the activation. Assuming it's not something on the tablet, and just that they wont let you out of the door without activating it. If you cancel it 20 minutes later when you get home, without using any data.. will you get charged? 2 Year contracts have a grace period IIRC.. why not month to month.
Yay! You can find the cached versions of BestBuy.com's Xoom launch site on Google.
Assuming the price was temporary and it really is $799, I found 2 things interesting.
For one, the main Xoom intro site (found here) says:
Compatible with Wi-Fi networks*
*1 month data activation required.
Click to expand...
Click to collapse
Confirming a data plan is required.
However, on the actual device page (found here) it doesn't say that, it simply says :
Built-in 2.4GHz and 5.0GHz Wi-Fi (802.11b/g/n)
Connect to the Internet without wires.
Click to expand...
Click to collapse
And for a contract/internet it says:
Embedded 3G mobile broadband technology with EVDO Rev A
Keeps you connected. Upgradeable to 4G LTE. (Wireless service contract required; sold separately. Check with carrier for coverage area and availability in your area.)
Click to expand...
Click to collapse
Anyhow, it likely just neglects mentioning the required plan on the product page, but I'm still holding out hope that it's not required, we'll see though.
If you already have a Verizon Wireless account can you just add it to that?
If I had to put money on the table, I’d bet on what many have explained as Bestbuy simply not selling the device without the customer “also” buying a month of data.
However, if that’s true, then I’ll pose this scenario:
Guy walks into a BestBuy… He has cash in hand for the device (off contract), tax, and activation fee. Walks through the process and finds via the credit check that for some reason, Verizon cannot approve him. What happens next?
Does BestBuy sell him the tablet? Has BestBuy “already” sold him the tablet (depending upon when data plan enrollment takes place in the process)?
Is there some sort of blood pack promise to simply not use WiFi? Self-destruct sequence activated on the 802.11 radio?
setite said:
Here is my question about the activation. Assuming it's not something on the tablet, and just that they wont let you out of the door without activating it. If you cancel it 20 minutes later when you get home, without using any data.. will you get charged? 2 Year contracts have a grace period IIRC.. why not month to month.
Click to expand...
Click to collapse
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
burningembers said:
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
Click to expand...
Click to collapse
You're correct. It's on Verizon's website under their Return Policy
http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp said:
You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return it within the device return period to avoid being assessed an Early Termination Fee of $175, or $350 if you purchased an Advanced Device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.
Click to expand...
Click to collapse
burningembers said:
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
Click to expand...
Click to collapse
Were you an existing customer? As far as I can tell, even existing customers are subjected to the whole credit check process. I asked VZ via online chat last night and they said yes, new line and credit check are required. She hinted that could all be avoided by calling customer care. Also, I tried to start an order for a Galaxy Tab to see how it worked and you can only upgrade or add a new line.
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In the Wirefly unboxing the unit boots up to configuring your account. At that point it says if you do not have cellular access to click and setup your wifi settings. Seems to me that BB is just forcing everyone to get 1month of Verizon service as a policy and not cause of technical limitations.
Plus, since the device is basically a Google Experience device, seems a little "ungoogle" to make you sign up for cellular service. At least from the software side.
Unboxing video - http://goo.gl/P0jSc
Go to 7m03s and see what I'm talking about.
atoy74 said:
In the Wirefly unboxing the unit boots up to configuring your account. At that point it says if you do not have cellular access to click and setup your wifi settings. Seems to me that BB is just forcing everyone to get 1month of Verizon service as a policy and not cause of technical limitations.
Plus, since the device is basically a Google Experience device, seems a little "ungoogle" to make you sign up for cellular service. At least from the software side.
Unboxing video - http://goo.gl/P0jSc
Go to 7m03s and see what I'm talking about.
Click to expand...
Click to collapse
I think it only proves he didn't get his device through normal retail channels Obviously, Verizon is making it a requirement. They are also making it a requirement on the Galaxy Tab.
Since the WiFi only XOOM has been officially announced, I just requested my return label from AmazonWireless. I would just like to thank Motorola for doing the smart thing and releasing the WiFi only version in a timely manner. I never had service with Verizon and didn't plane to since I have a Perfect condition Nexus One with unlimited AT&T data. It's a shame that Verizon forced Motorola into that ridiculous price point for a new/unproven product. Don't get me wrong I love my XOOM and thought the $799 price was some what justified, but now that the WiFi only version is about to be available for $599.99 I don't think the Verizon XOOM will sell very well. Also I completely understand that some users want/need built in 3G/4G and more power to you, but I would definitely tell you to consider a WiFi XOOM with a MiFi or a Smart phone with wifi tethering if your trying to save some bucks. Well I guess my little diary entry is over.
P.S. I think it's funny how over the past 2-3 weeks all the post where like "I'm returning this POS XOOM it cost to much and I didn't want data and when I want to look a 5 HD porn streams it freezes and I can't play my MKV movies on it but my iPad plays them in 1080p just fine sarcasm and it doesn't have flash and I need the Micro SD card to work now!" - To these people I say "F*CK OFF!"
JC3 said:
Since the WiFi only XOOM has been officially announced, I just requested my return label from AmazonWireless. I would just like to thank Motorola for doing the smart thing and releasing the WiFi only version in a timely manner. I never had service with Verizon and didn't plane to since I have a Perfect condition Nexus One with unlimited AT&T data. It's a shame that Verizon forced Motorola into that ridiculous price point for a new/unproven product. Don't get me wrong I love my XOOM and thought the $799 price was some what justified, but now that the WiFi only version is about to be available for $599.99 I don't think the Verizon XOOM will sell very well. Also I completely understand that some users want/need built in 3G/4G and more power to you, but I would definitely tell you to consider a WiFi XOOM with a MiFi or a Smart phone with wifi tethering if your trying to save some bucks. Well I guess my little diary entry is over.
P.S. I think it's funny how over the past 2-3 weeks all the post where like "I'm returning this POS XOOM it cost to much and I didn't want data and when I want to look a 5 HD porn streams it freezes and I can't play my MKV movies on it but my iPad plays them in 1080p just fine sarcasm and it doesn't have flash and I need the Micro SD card to work now!" - To these people I say "F*CK OFF!"
Click to expand...
Click to collapse
First of all, let me say that it's more difficult for me to agree with you since I got $100 price matched off my purchase and used $465 in gift cards to begin with when I bought mine. That said, I have to ask you if it's really worth a couple hundred bucks to lose out on the ability to pull up 3g/4g down the road if the need arose? I have been in 3 specific situations to date that had me out in the boonies and when the AT&T network was in the can the Verizon network saved my bacon. I live and work in the greater Houston area and there are a few places where service is spotty.
I think Verizon will ultimately remove their head from their rear end and kill activation fees alltogether, and being able to sign up for 3g in a pinch and then use it for a few days and turn it off effectively costing you at most 30 bucks would be something I think I would greatly regret.
Just my opinion
Oh I have to mention that I too own a Google Nexus one on the AT&T network, and quite often I am a walking hotspot
cwizardtx said:
First of all, let me say that it's more difficult for me to agree with you since I got $100 price matched off my purchase and used $465 in gift cards to begin with when I bought mine. That said, I have to ask you if it's really worth a couple hundred bucks to lose out on the ability to pull up 3g/4g down the road if the need arose? I have been in 3 specific situations to date that had me out in the boonies and when the AT&T network was in the can the Verizon network saved my bacon. I live and work in the greater Houston area and there are a few places where service is spotty.
I think Verizon will ultimately remove their head from their rear end and kill activation fees alltogether, and being able to sign up for 3g in a pinch and then use it for a few days and turn it off effectively costing you at most 30 bucks would be something I think I would greatly regret.
Just my opinion
Click to expand...
Click to collapse
How did you get $100 price matched off your purchase?
cwizardtx said:
I think Verizon will ultimately remove their head from their rear end and kill activation fees alltogether, and being able to sign up for 3g in a pinch and then use it for a few days and turn it off effectively costing you at most 30 bucks would be something I think I would greatly regret.
Click to expand...
Click to collapse
If I thought we could rely on Verizon to do this, I'd keep my 3G/4G version as well. We can't today, however, and we have no idea if they will, and so I'm returning my 3G and getting a wifi-only as well. I'll use the $200 (or $250 if the Sam's Club rumor holds true) to pay for 3G/4G as I need it--on-demand--via my Sprint Epic hotspot.
FYI, no, I'm not into rooting, and so I'm not going to go that route to get tethering for free. I'd love to see someone like PDAnet, though, make a solution that will work with the Xoom.
blackout203 said:
How did you get $100 price matched off your purchase?
Click to expand...
Click to collapse
I went to Best Buy during the sweet period of time that a promotional coupon worked online, and talked a floor manager into allowing the price match after showing him the checkout process up to the point of entering the coupon. It was iffy, but in the end he did it. To me, that was the right move because I try to show loyalty even to big box stores in my area. My brother works for Best Buy in another location so I feel good about buying there for that reason too.
In response to the OP, that's really a good enough solution for you then I guess... the nexus one does wifi hotspot without any root required btw.
I for one got nailed with the 35 dollar activation and once again with a little sugar and honey (and persistance) was able to get that credited off my 1st bill.
3G is a must for me. Even if im paying $600 for a mobile device...damn well better have internet/email access when im not on wifi.
Now, some will say they will just tether to there unlimited Android phone. But come on...that gets old, kills your battery, drops in and out, kinda slow..etc. So no thanks.
Aaron636r said:
3G is a must for me. Even if im paying $600 for a mobile device...damn well better have internet/email access when im not on wifi.
Now, some will say they will just tether to there unlimited Android phone. But come on...that gets old, kills your battery, drops in and out, kinda slow..etc. So no thanks.
Click to expand...
Click to collapse
the up front cost is minuscule when compared to $20 a month for only 1gb of data.... but yes I agree the 3G shouldn't be an up-front premium of $200 just to enable the connection.
martonikaj said:
... $20 a month for only 1gb of data
Click to expand...
Click to collapse
But if you're as connected as I'm gonna assume most folks around here are, that's the perfect plan for the few times you don't have WiFi; I've got 10 days left on my month and have used about 300MB.
Yea I'm picking up the xoom wifi on day one here. I already have a sprint 4g overdrive mifi so with unlimited data and aan att nexus one too so in certainly nit gonna pay verizon for data on top of that. I currently have a sprint galaxy tab and I just use the mifi to get data on it when I'm not on home or work wireless.
Sent from my SPH-P100 using XDA Premium App
kcrudup said:
But if you're as connected as I'm gonna assume most folks around here are, that's the perfect plan for the few times you don't have WiFi; I've got 10 days left on my month and have used about 300MB.
Click to expand...
Click to collapse
Sure. Different people have different usage. But if I'm using 2gb+ per month on my phone, there's no way I can stay under 1gb on my tablet.
martonikaj said:
But if I'm using 2gb+ per month on my phone ...
Click to expand...
Click to collapse
Interesting. I (used to) use my EVO for everything (web, calendar, E-mail on two accounts, updates, etc.), and I checked my usage with Sprint before signing onto a VZ data plan to see about what I was using for that, and most I'd ever run up was ~450MB.
kcrudup said:
Interesting. I (used to) use my EVO for everything (web, calendar, E-mail on two accounts, updates, etc.), and I checked my usage with Sprint before signing onto a VZ data plan to see about what I was using for that, and most I'd ever run up was ~450MB.
Click to expand...
Click to collapse
Wow. I don't understand how you use that little data lol. I easily use 2gb-3gb a month.
This is my data usage for my Nexus One on AT&T. I didn't even have a smartphone for like the first 5 months on the chart. Even the 4GB month I had a Samsung Impression with unlimited internet for $10 a month.
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I've been looking forward to getting the Samsung Galaxy S2, but I'm tired of waiting. Do you guys think it's worth waiting for this phone to show up in the US, or should I just order it from Amazon?
I wish I better understand what exactly we were waiting on here. I know AT&T will be cheaper, but by the time they get their **** together I'll probably have my eyes set on something else.
I'm coming from a Touch Pro 2, as is I know it's going to be awkward without a physical keyboard.
Edit: I should be able to use my sim card, right?
First, if you buy it outright get it from Expansys or the UK so it has a warranty.
The AT&T version will be an LTE phone (possibly their first) if that makes a difference to you. LTE's supposed to launch in the Summer in five cities so the wait shouldn't be more than 60ish days.
Buying outright the phone's unmolested hardware and software wise. At this point no one knows what type of changes AT&T will make to the phone. If they're significant, access to ROMs and mods may be more limited if devs have to make significant changes to get things working on the AT&T version. If you aren't going to mod the phone than the international version gets updates directly from Samsung so there's no carrier middleman to worry about. You can also use AT&T's $15 a month unlimited dumb-phone data plan with the international version.
Buying it from AT&T it'll be cheaper, optimized for their network, have LTE support, you can exchange if it breaks, and you can get insurance on it. Again, if its molested, there could be some challenges on the dev side.
Do a search. Everything I've mentioned has numerous threads running on it.
XGhozt said:
I've been looking forward to getting the Samsung Galaxy S2, but I'm tired of waiting. Do you guys think it's worth waiting for this phone to show up in the US, or should I just order it from Amazon?
I wish I better understand what exactly we were waiting on here. I know AT&T will be cheaper, but by the time they get their **** together I'll probably have my eyes set on something else.
I'm coming from a Touch Pro 2, as is I know it's going to be awkward without a physical keyboard.
Edit: I should be able to use my sim card, right?
Click to expand...
Click to collapse
Yes you will be able to use your Sim Card, but different variations of the pone will supposedly be coming out.
http://www.phonearena.com/news/U.S.-version-of-the-Samsung-Galaxy-S-II-may-keep-the-Exynos-chipset-after-all_id20115
http://www.phonearena.com/news/US-carriers-driving-a-hard-bargain-over-the-Samsung-Galaxy-S-II-says-executive_id20191
BarryH_GEG said:
First, if you buy it outright get it from Expansys or the UK so it has a warranty.
The AT&T version will be an LTE phone (possibly their first) if that makes a difference to you. LTE's supposed to launch in the Summer in five cities so the wait shouldn't be more than 60ish days.
Buying outright the phone's unmolested hardware and software wise. At this point no one knows what type of changes AT&T will make to the phone. If they're significant, access to ROMs and mods may be more limited if devs have to make significant changes to get things working on the AT&T version. If you aren't going to mod the phone than the international version gets updates directly from Samsung so there's no carrier middleman to worry about. You can also use AT&T's $15 a month unlimited dumb-phone data plan with the international version.
Buying it from AT&T it'll be cheaper, optimized for their network, have LTE support, you can exchange if it breaks, and you can get insurance on it. Again, if its molested, there could be some challenges on the dev side.
Do a search. Everything I've mentioned has numerous threads running on it.
Click to expand...
Click to collapse
"unmolested" LOVE IT! Perfect description
BarryH_GEG said:
First, if you buy it outright get it from Expansys or the UK so it has a warranty.
The AT&T version will be an LTE phone (possibly their first) if that makes a difference to you. LTE's supposed to launch in the Summer in five cities so the wait shouldn't be more than 60ish days.
Buying outright the phone's unmolested hardware and software wise. At this point no one knows what type of changes AT&T will make to the phone. If they're significant, access to ROMs and mods may be more limited if devs have to make significant changes to get things working on the AT&T version. If you aren't going to mod the phone than the international version gets updates directly from Samsung so there's no carrier middleman to worry about. You can also use AT&T's $15 a month unlimited dumb-phone data plan with the international version.
Buying it from AT&T it'll be cheaper, optimized for their network, have LTE support, you can exchange if it breaks, and you can get insurance on it. Again, if its molested, there could be some challenges on the dev side.
Do a search. Everything I've mentioned has numerous threads running on it.
Click to expand...
Click to collapse
+1.
Two days ago I would have said import no-brainer. Its unbranded, gets upgrades first, and has no bloatware.
But ATT LTE will be fast, so may be worth the wait for you.
I bought mine from Amazon, and not regretting it. Rumor is though that AT&T will be getting a LTE version, but expect horrible battery life and crapware to the max.
Yes, just pop your simcard in and it works, you will have to call AT&T with a HSPA+ IMEI number to get HSPA+ enabled.
Sent from my GT-I9100 using XDA Premium App
kotaro_14 said:
Yes you will be able to use your Sim Card, but different variations of the pone will supposedly be coming out.
http://www.phonearena.com/news/U.S.-version-of-the-Samsung-Galaxy-S-II-may-keep-the-Exynos-chipset-after-all_id20115
http://www.phonearena.com/news/US-carriers-driving-a-hard-bargain-over-the-Samsung-Galaxy-S-II-says-executive_id20191
Click to expand...
Click to collapse
Just another baseless story that all came from this original piece from Korea...
http://english.chosun.com/site/data/...070701109.html
The person quoted doesn't work for Samsung and has no inside knowledge and is just guessing. All the online media rags picked up the Korean story and made it sound factual or based off of insider information. Maybe we should start a blog/link farm and get our opinions picked up by the media? God knows we have enough of them.
Illicit Hero said:
I bought mine from Amazon, and not regretting it. Rumor is though that AT&T will be getting a LTE version, but expect horrible battery life and crapware to the max.
Click to expand...
Click to collapse
Agreed.
You also don't what chip they'll put in it. Could be Exynos or Tegra 2.
The point is you've gotta wait and you don't even know what you'll get. Well, except for crapware. You know you'll get boatloads of that.
There's code in the 2.3.4 leaked update that has AT&T's APN settings and has PNG files for their unique 4G logos. Based on that, they are getting a SGS2 variant similar enough to ours that it can run the same ROM. So yes to Exynos and most/all other features.
And you don't need to provide AT&T with your IMEI to get fake-4G. If you do, you'll have to use one of their expensive capped data plans. I'm on the dumb-phone plan and pulled 7MB down on a recent trip to Austin. There's a multi-page discussion on this in the dev section.
BarryH_GEG said:
I'm on the dumb-phone plan and pulled 7MB down on a recent trip to Austin.
Click to expand...
Click to collapse
Great point. I'm on the GoPhone plan too. With VOIP and WiFi, I'm saving a ton each month. It's the only way to go!
I had this exact same dilemma and came to this conclusion:
If I wait until it officially comes out for AT&T (let's say in a few months), the GSII won't be the best thing out there and I might be tempted to wait for whatever new phone that's been announced or rumored.
So in the end I just bought it off of Amazon (last week), and I'm really pleased with it so far. Everything worked right out of the box and was painless. The only real downside to buying it now is that you'll be spending about 3 times as much as if you waited :/
I'm waiting for AT&T. Same Exynos processor plus LTE. Battery life won't be much worse especially with option to switch LTE on and off as needed. Plus ebay extra batteries will be under $10. But most of all, your phone will be covered under U.S. warranty to easy and quick service or exchange.
If there is a better phone by the time it launches in U.S., I just buy the other better phone.
On sort of the same note, is there any benefit to buying a phone off-contract (i.e., from Amazon) instead of buying the subsidized version through AT&T? The cost savings locks me into a 2-year contract, but I have no intention of leaving AT&T to switch carriers, so is there really a benefit to being contract free for those of us who are content on with our carriers? (I use that term "content" loosely, because I hate all our US carriers, but I get a decent discount with AT&T)
AUAnonymous said:
The only real downside to buying it now is that you'll be spending about 3 times as much as if you waited :/
Click to expand...
Click to collapse
HA! I think we all tried to rationalize buying a $675 smartphone.
This is how I did it:
1.) I can sell it whenever something better comes along. Obviously the cost of ownership is the difference between your purchase price and your sales price. So now I have more freedom and I don't take a big hit to pocketbook. Besides, a two year AT&T contract is a loooong time given how fast everything is changing in mobile land. Do you want a 2009 phone right now? The answer is no.
2.) I can get cheaper service. The AT&T GoPhone plan is $0.10 per minute and $5 for 10 MB or $15 for 100 MB. Free texting via Google Voice. You can save a lot of money if you're mostly on WiFi and you don't plan to watch Netflix over 3G.
At the end of the day, I wanted the phone so I bought, but I still like to know I'm not throwing money away.
Thanks guys, it's still a really tough choice here.. I didn't think of the warranty situation, so thank you for bringing that up as well as the LTE support. I may end up just sticking with my TP2 until AT&T has the phone. I might as well enjoy my keyboard while I still can.
Edit: I think if my phone suddenly stopped working, I'd probably order it.
Don't know if its been mentioned but you can get unlimited data for $15 instead of the $30 att tiered plan.
Sent from my GT-I9100 using XDA App
silversleeper said:
On sort of the same note, is there any benefit to buying a phone off-contract (i.e., from Amazon) instead of buying the subsidized version through AT&T? The cost savings locks me into a 2-year contract, but I have no intention of leaving AT&T to switch carriers, so is there really a benefit to being contract free for those of us who are content on with our carriers? (I use that term "content" loosely, because I hate all our US carriers, but I get a decent discount with AT&T)
Click to expand...
Click to collapse
You can have your Premier rep set you up on a contract-less monthly plan. I've got 900 minutes w/rollover, unlimited messaging, unlimited mobile-to-any-mobile calling, and unlimited data for about $85 a month. I can also leave anytime I want or get a subsidized phone if I want to become contracted. Since I was a new account, he just sent me a SIM and I popped it in to my phone and I was good to go. He was pretty smart too and knew I was scamming the system with a non-AT&T smartphone.
I travel internationally a lot and used to have constant problems registering on foreign networks with rooted/modded phones. So being able to use an unmolested phone without bloatware and with updates from Samsung is a huge benefit to me. That's meaningless to those of you that intend to mod the hell out of your phones.
buy now. you can get a sim card
Looks like I might be glad I waited. Seems there might be a version of the phone for AT&T that has a keyboard on it.
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http://www.droidmatters.com/news/pictures-of-atts-samsung-galaxy-s-ii-galaxy-attain-surface/
Thought I would share my tale of win when getting my galaxy note. Slight wall of text but worth it.
my t-moble renew (been with them now for 12 years) was up so i was going to get a deal from mymobilephones.net for the galaxy note, it was:
100 cross-network mins + Unlimited texts + 750MB Mobile Internet Browsing • 24 months
£ 21.00 a month + free phone
but a bit worried about their reputation so i call up t-mobile uk customer services and explained I wanted this deal matched because I dont care about talking minutes and ask if they can match it directly. what should of happened was them saying no, sorry we cant.
but this is what happened...
her best offer was:
1000 cross-network mins + unlimited texts + unlimited internet (full monty which im sure is speed capped at 1mb?)
24months
£36 a month + free phone
1 hour 30mins later I’m screaming down the phone because this stupid foreign women isn’t listening to me, keeps talking over me and she keeps offering me deals above what I’ve explained to her and doesn’t understand all I want is a yes or no answer if they can match the deal and instead she calls me a liar and precedes to tell me there is no such deal available online anywhere.
so I ask to be put through to retentions, which she does; it just takes her 15 minutes to do it. she then hot swaps (transferring to someone else without explaining anything to the person your transferring too) me to retentions with me still on the line and then again transfers retentions to another retentions adviser. at which point they both take the p1ss out off said customer adviser calling her all sorts (they are British) i announce im still on the line and apology’s are made blah blah blah. a few mins later I’m told they cant match the price and im cool with that and go through the cancellation process.
done.
5 mins later get a call from the manager of the retentions department, full of apology’s for this instance and others over the years (every time i call them up i end up through to retentions due to bad 1st/2nd line support) and tells me that they can match the deal for me since ive been with them for so long, valued customer etc etc. the deal he offers me is:
300 cross-network mins + premium numbers + Unlimited texts + 750MB Mobile Internet Browsing • 24 months
£ 21.50 a month + free phone (black galaxy note)
get that all set up, ask if I can have white version and told only black is available which is fine. arrange delivery, gives me his email and am told whenever and whatever i need i am to contact him directly and bypass 1st/2nd line support.
get off phone, very happy and satisfied with not only the service from the two members of the retentions department but also I got the deal I wanted and more.
5 mins later another call, am now told the white is available from the suppliers and i can have it.
Being delivered tomorrow.
it pays to complain it seems
It does indeed.
Nice deal. I had an experience with Vodafone a few years back where I was in desperate need of sending an email without wifi access and no mobile internet on my call plan, called them up and after about an hour of free phone call had 500MB internet added free for the remainder of my contract term.
Simply cause I needed it, I asked, and after being passed through about 10 people that thought I was mental asking for data but not willing to pay, someone eventually decided, why not, let's give him it.
Hi flumps, very nice story. I must say I would love to have the same deal here in Belgium but unfortunately the competition here is not working. The Mobile providers just divide the customers and no such nice promotions are available.
For a galaxy note to actually be free, I would need to have a 45-50€ subscription and only 1 or 2 mobile providers have this options. All the rest will ask you to pay 500 € for the phone plus a 2 year contract.
But I am glad for you and I wish you all the luck with your new G.NOTE.
PS: Just one question, what is it about the white G. Note, so many people are asking for it?
I am more of a traditional guy (black suite, etc.) so I thought the blue would be better and have more demand, but apparently people are favouring the white version instead. I know it is hard to explain, but I would love to hear your side of the story.
alias_neo said:
It does indeed.
Nice deal. I had an experience with Vodafone a few years back where I was in desperate need of sending an email without wifi access and no mobile internet on my call plan, called them up and after about an hour of free phone call had 500MB internet added free for the remainder of my contract term.
Simply cause I needed it, I asked, and after being passed through about 10 people that thought I was mental asking for data but not willing to pay, someone eventually decided, why not, let's give him it.
Click to expand...
Click to collapse
awesome! i had a similar thing with t-mobile at the beginning of this contract. 3g was slow, after 2hrs of being passed to god knows how many people im told it was because i didnt have a internet booster which doubled the speed. in the end i got that for free for the remainder of my contract, i swear they must have so many notes on my account because of the problems ive had over the years with 1st/2nd line support lol
Johev said:
Hi flumps, very nice story. I must say I would love to have the same deal here in Belgium but unfortunately the competition here is not working. The Mobile providers just divide the customers and no such nice promotions are available.
For a galaxy note to actually be free, I would need to have a 45-50€ subscription and only 1 or 2 mobile providers have this options. All the rest will ask you to pay 500 € for the phone plus a 2 year contract.
But I am glad for you and I wish you all the luck with your new G.NOTE.
PS: Just one question, what is it about the white G. Note, so many people are asking for it?
I am more of a traditional guy (black suite, etc.) so I thought the blue would be better and have more demand, but apparently people are favouring the white version instead. I know it is hard to explain, but I would love to hear your side of the story.
Click to expand...
Click to collapse
wow, is it really that bad there for competitive pricing? i feel sorry for you, that must really suck! so does that mean they are all part of the same parent company or is it simply one sets a price and the others follow i suppose kinda like petrol stations?
500 for the phone? thats what it costs off contract anyway isnt it!? damn. thats harsh
well, about 15 years ago while living in japan, white gadgets were the big thing and still are there and ive been in love with white tech ever since. i had the G1 in white back when they were open to developers and loved it! i dont know, i just think some gadgets look nicer in white, to me it makes a nice gadget into a sexy gadget,it instantly becomes more desirable to me white just seems more aesthetically pleasing to the eye. its kinda hard to quantify now i think about it!
Awesome, it is good to complain at times especially when they give you attitude. Don't they get it, the customer is always right
yeah, im pretty happy with the result and to be able to use premium numbers included in the call plan is amazing. i didnt even know they did this. going to save me £££s when im out and about. and also the price of £21.50 is including VAT.
flumps said:
my t-moble renew (been with them now for 12 years) was up so i was going to get a deal from mymobilephones.net for the galaxy note, it was:
100 cross-network mins + Unlimited texts + 750MB Mobile Internet Browsing • 24 months
£ 21.00 a month + free phone
Click to expand...
Click to collapse
I got this exact deal from a carphone warehouse store last nigh - and have my note in hand now.
Very impressed.
The guys instore told me it was already on ICS though
lrmulli said:
I got this exact deal from a carphone warehouse store last nigh - and have my note in hand now.
Very impressed.
The guys instore told me it was already on ICS though
Click to expand...
Click to collapse
awesome!
I must say most of the time, the customer is always right...
Sent from my GT-N7000 using XDA
Good deal.
I'm on a nice deal from Saunalahti myself.
Got it 2 years ago with an HTC Desire.
3000mins of talk to certain operators a month, 100mins to other operators a month for 2yrs, unlimited internet in everyway. Txt msg cost 0.069€ a pop.
All that for 4.90€ a month.
Then the Desire for 15€ a month.
Best thing is I can continue the plan for the same price in a couple of months when it ends although excluding the 100min thingy bcuz that was only for 2years but I don't care lol 99% off my calls go to those certain operators so..
Heres the internet speed Most of the time download varies anything between 8M and the total max aka ~15M. Up seems to always stay between 2-3M
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When I read those stories I feel so bad about our carriers here in colombia. I've been a customer for about 5 years and when I wanted to buy the Galaxy Note I had to pay $550 american dollars with a $50 dollars plan and 2 year contract (180 cross network minutes and 3GB data plan).
If you want to buy the phone with no contract it will cost you $1003 dollars. There's no such thing as "free phone with a plan" unless you're buying a feature phone.
So congrats on the deal you got from your carrier and enjoy your phone!
Well those are really bad conditions. In Switzerland you pay about 600 $ without a contract. I feel sorry for you.
Sent from my rooted Galaxy Note using XDA Premium App
Nice win mate, I got mine on the one plan from 3 and loving it!
Sent via carrier pigeon
at last a thread that didn't have the words "brick" & "ICS" in the same sentence...
interesting story from OP..
i had a similar one of my own... i've been eyeing SII eversince it came out last year but my mobile contract is not up till April this year. however i was really tempted to just shell out the money and buy the phone outright (it was selling for about $750 bucks)
however my better judgement prevailed and decided to wait it out until my contract finishes.
it was the longest 10 months as I patiently wait till my contract was up for renewal. April came and I started asking my network provider on what promos they have... by this time however I had a change of heart and already had my eyes set on the note however i didn't want to sound too eager... after they gave me the list of phones i can get for free i started asking about the note and i still need to pay a whooping $350 bucks (mind you I am on a $60.00/month plan) i told them i will call them back
after spending a few nights pondering if shelling out $350 bucks for the note is worth the thought occurred to me to test how my network provider value and reward their loyal customers (i have been with them for close to 10 years now)
so called them up after a week and told the person that i was being offered by another telcom a $400 mobile voucher if i sign up with them for the same plan i had with my current provider... and guess what!!! they matched the offer in a heartbeat and told me they'll give me the note for free plus a few more goodies including a desktop dock & battery charger and extra battery so long as i stay with them... sweeeeeeeet..
i must say this is the sweetest deal i've had... had a beast of a phone for free with goodies... good things really do come to those who wait... hehehe
scarlet_sg said:
at last a thread that didn't have the words "brick" & "ICS" in the same sentence...
interesting story from OP..
i had a similar one of my own... i've been eyeing SII eversince it came out last year but my mobile contract is not up till April this year. however i was really tempted to just shell out the money and buy the phone outright (it was selling for about $750 bucks)
however my better judgement prevailed and decided to wait it out until my contract finishes.
it was the longest 10 months as I patiently wait till my contract was up for renewal. April came and I started asking my network provider on what promos they have... by this time however I had a change of heart and already had my eyes set on the note however i didn't want to sound too eager... after they gave me the list of phones i can get for free i started asking about the note and i still need to pay a whooping $350 bucks (mind you I am on a $60.00/month plan) i told them i will call them back
after spending a few nights pondering if shelling out $350 bucks for the note is worth the thought occurred to me to test how my network provider value and reward their loyal customers (i have been with them for close to 10 years now)
so called them up after a week and told the person that i was being offered by another telcom a $400 mobile voucher if i sign up with them for the same plan i had with my current provider... and guess what!!! they matched the offer in a heartbeat and told me they'll give me the note for free plus a few more goodies including a desktop dock & battery charger and extra battery so long as i stay with them... sweeeeeeeet..
i must say this is the sweetest deal i've had... had a beast of a phone for free with goodies... good things really do come to those who wait... hehehe
Click to expand...
Click to collapse
damn, that is good! you win thats for sure! lol
whats the desktop dock like?
I had the Dell Streak and it drank to much water so claimed it under insurance but only got $355 + some of my own $$ gave me a grand total of $475, the Note here in OZ ranges from $749-$849 outright, still needed to add more $$.
I have a work number and my wife has a personal account with Vodafone so couldn't upgrade till Feb next year, in the ending I went with a Mobile Payment Plan of $30 a month over 24 months under my wifes account.
I Slamed in my work SIM into my new Note which basically gives me unlimted data (fair use), calls to other mobiles and landlines.
One of best main deals at Vodafone is the $59 plan with $5 for the Note per month - Unlimited Vodafone to Vodafone/ 3; unlimited Standard/ International TXT/SMS; $750 of included credit for Standard calls - landline and other mobiles, 13 & 1800#, International calls, voice mail and 1.5GB of data per month (add $5 p/m data pack for extra 750MB, $10 p/m data pack for extra 2GB, $15 p/m data pack for extra 4GB or $25 p/m data pack for extra 8GB). We are selling both the Black (blue) and White versions.
Had my Note now for over a month and love it hardley use my iPad 2, leave that at home now for my Wife.
flumps said:
damn, that is good! you win thats for sure! lol
whats the desktop dock like?
Click to expand...
Click to collapse
unbranded dock... does the job but fairly simple similar to this picture... i was pretty much happy with the fact that i got the note for nothing....
anything extra is already a bonus...
scarlet_sg said:
unbranded dock... does the job but fairly simple similar to this picture... i was pretty much happy with the fact that i got the note for nothing....
anything extra is already a bonus...
Click to expand...
Click to collapse
damn straight, might have to invest in one of them. i bet it comes in handy when charging
yes it does... the only problem is i always forget the spare battery.... lols!!