Phone hard reset itself after hanging! - HD2 General

The phone hung a couple of days ago (nothing new) so i pulled the battery as I didn't have a pointy thing for the reset button. When it rebooted it came up with a red scroll bar on the windows splash screen. It then asked me what network I was on and had to be set up as if it was freshly hard reset! It had lost all emails and settings, but kept all the texts and programs, although it kept asking me if I wanted to run various component of these programs in case they were malicious!
Has anyone else experinced this?
I can't believe how unstable it is, even before this happenned I was soft reseting it daily when it hangs, usually trying to wake the phone after a text or missed call, or on the music player screen. Honestly, when it works I love it but more often than not I want to throw it at a brick wall!
Come on HTC, give us a ROM we can use day to day, this is a joke!

Related

How many random failures do you get a day?

I think I have a fairly unmodded phone...
Its still not unlocked, no rom changes, etc.
I just have programs like: PocketWeather, iLauncher and TomTom with a few simple additions like the new program that auto disconnects data after a preset time.
Well it seems very random, but when I fire off things like TOMTOM it just hangs, but not every time.
Not many. Generally speaking, when I'm having issues, it's my fault. But I do have issues with my OK button periodically disappearing, and sometimes non-responsiveness of some apps.
But, it's very rare. I usually do a soft reset every couple of days when something even remotely starts to act up.
Same with mine. I use the latest i-mate WWE ROM and find it stable.
@sk0t:
my OK button periodically disappearing
Click to expand...
Click to collapse
Do you use Magic Button?
Nope. That's what's weird about it. I'll push the OK button on the front, but the app will still be up, and the OK button will disappear on the screen. I can usually get back to the Today screen by pushing the end call button though.
mine is now very stable. There is another thread that lists the "best" things to do to stop the periodic freezing. My 2c worth is on that thread also
I use Mortsaver to lock and close the device when i'm not using it. I think this results in a very stable device. It will wake up for SMS alerts and calls but for the rest of the time it's asleep - except when you are actively using it of course.
I also use SPB Backup at 05:00 in the morning which performs a soft reset after the backup. This keeps it clean too.
Defragging the Storage card and keeping as many apps as you can off the storage card also helps.
btw I use Magic Button
I only asked about Magic Button since I've noticed that the close button disappears sometimes in "Program Manager". It comes back again with a simple tap on the window background.
See thats the odd thing.... someone else told me to try and keep my unit's memory as clear as possible to avoid possible lockups.
Is the general consensus that its the other way around?
I have the vast majority of my applications saved on my storage card, granted I have tons of space on it.
I do experience frequent annoyances when using mine.
- screen alignment sometimes acting up (will send it back, but I'm waiting for the firmware update to be released, so they can do it together)
- mediaplayer occasionally loses the storage card (solved by deleting MSMETADATA on the card)
- occasional refusal to use an existing gprs/umts (have to disconnect and reconnect)
- vpn shutting down too fast when using it with wifi (after 30s)
- activesync sometimes doesn't recognize the device, forcing me to rename it and perform a whole new sync
- occasional difficulty in connecting to the correct wifi network (e.g. when there are 4 available, it pops up a couple of times that it has a network, but the one I always connect to is the last one to be found)
...
I have been using it for about a month now (was already sent back twice for keyboard and screen issues), and had to perform 3 hard resets as the behaviour got worse. I really like the device, but I wish there were less issues.
Jörg
After seeing the specs of the Hermes, I wanted it immediately.
Last week I finally bit the bullet, sold my Wizard (Cingular 8125) and got the Hermes.
For the most part, they are the same device, with the addition of 3G and a supposedly faster processor in the Hermes.
The Wizard was about as stable as a Windows Mobile device could be, at least in my opinion. I really didn't do much outrageous with it. I had a couple of games, TomTom 6, a dialer skin, and Good Mobile Messaging installed. I'd have to reset it maybe once a week or so, sometimes less than that because TomTom would lose connection to the GPS and nothing would get it back save for a reboot.
I took my Cingular 8525 (Hermes) out of the box, and I was really impressed by the device. The keyboard is far superior even though it's only a little different. I like the styling of the Hermes better, as well as the nice gunmetal finish. Download speeds are incredible (almost 900K in my house), and setting up Good Mobile Messaging OTA only took about 5 minutes vs. 20 on the Wizard.
The only problem is the instability. Sometimes I click on the "Start" button and it will make the click noise and light up, but it doesn't drop the menu down, requiring a reset. Sometimes the phone will shut off the display and trying to turn the power back on does nothing and requires a reset. Sometimes the phone will show remnants of windows that were recently closed and that will require either opening up other programs to clear them, or a reset. Then there's the just plain ol' freeze. Not to mention that plugging in my car charger barely ever activates the charging circuit on the phone
I've had this phone for about 6 days now and I have to reboot it AT LEAST twice a day, sometimes three or four. AT LEAST. This is wholly unacceptable. If we weren't on the cusp of a firmware upgrade that is rumored to rectify most of the problems above, I'd be selling this and maybe getting a Treo 750 or a BlackJack.
I've had so many little issues like this with my Tytn, using both standard and latest roms, that I've simply decided to sell it. Its just not a great phone or a pda, although it has all the features you could ever dream of, it just never seems like its fast enough and the software just doesn't seem all that polished.
2-3 on a good day. It usully is in the range of 5-6 for different reasons. Keyboard doesn't respond, stuck on caps, no volume, random freezes, screen won't turn on. Gets annoying after a while.
i835 chirp said:
2-3 on a good day. It usully is in the range of 5-6 for different reasons. Keyboard doesn't respond, stuck on caps, no volume, random freezes, screen won't turn on. Gets annoying after a while.
Click to expand...
Click to collapse
Regarding the stuck on caps problem: if you select caps using the onscreen keyboard, then the physical keyboard is also put into caps. It is however not possible to turn this caps-lock off in using the physical keyboard. The solution is to open the onscreen keyboard, and turn it off there.
Jörg
8125 versus Hermes
I agree with you that the 8125 Wizard was more stable than the Hermes. I had one as well, and it would go weeks without resets or freezes.
You said:
" The only problem is the instability. Sometimes I click on the "Start" button and it will make the click noise and light up, but it doesn't drop the menu down, requiring a reset."
I believe this is due to the external storage becoming lost. Since WM5 doesn't expect storage to ever go away, it just freezes waiting on the storage to come back. In the case of the start menu, I think it's waiting so it can get the icons of recently used programs. Just a theory.
To fight this problem, I've loaded weather programs and the like into main memory so that external storage is only accessed when I'm playing with the phone. That's made my hermes a lot more reliable, down to a failure or freeze every few days. Not as good as the Wizard, but tolerable.
I'm having a TON of problems...
I have my Cingular 8525 HTC
ROM Version: 1.34.502.1
ROM date: 09/21/06
Radio Version: 1.16.00.00
Protocol Version: 32.53.7018.01H
I am having horrible problems with it randomly locking up, and I have to soft-reset. This usually happens when I have it on the charger overnight, and someone text messages me while it's on the charger... and of course when I soft-reset I lose all the messages! What's even worse is when it boots back up it'll vibrate, and beep for a long time like it's getting messages and I have to just ignore it and put it on silent... but there are no messages! Is there a way to fix this? What do I do?! I'm starting to get very frustrated with the phone - the only thing I use repeatedly on here is the MS ActiveSync over the air...
Do you think this could also be something to do with the variant?
I have Vario II from T-mobile, with all their stuff still on it, and I have installed/uninstalled goodness knows how much stuff, and don't really have this problem at all (touches wood). I can go for 3 or 4 days without soft reset, and then that is usually after a backup, when you have to.
I have all today screen and any software which is in startup, installed to main memory.
Also, could password screen have something to do with this? If on charge, and password protected, maybe they interfere with each other on receipt of text message. You could try removing password for overnight.
Have you tried leaving messaging running minimised overnight?
Also, have you moved any databases to storage card?
marisa4755 said:
Do you think this could also be something to do with the variant?
I have Vario II from T-mobile, with all their stuff still on it, and I have installed/uninstalled goodness knows how much stuff, and don't really have this problem at all (touches wood). I can go for 3 or 4 days without soft reset, and then that is usually after a backup, when you have to.
I have all today screen and any software which is in startup, installed to main memory.
Also, could password screen have something to do with this? If on charge, and password protected, maybe they interfere with each other on receipt of text message. You could try removing password for overnight.
Have you tried leaving messaging running minimised overnight?
Also, have you moved any databases to storage card?
Click to expand...
Click to collapse
This is an interesting idea. I will leave the messaging minimized overnight tonight. The password screen is there as a matter of policy - through my work - since the company owns the device and they push policy to it which requires a password PIN to be entered after 15min of inactivity... I'll try that?
Anyone else having that weird sound problem with it repeatedly "pretending to get messages" after a soft reboot?
i835 chirp said:
2-3 on a good day. It usully is in the range of 5-6 for different reasons. Keyboard doesn't respond, stuck on caps, no volume, random freezes, screen won't turn on. Gets annoying after a while.
Click to expand...
Click to collapse
when i have this issue i click the ok button on the side and then it startss to work again without soft-reset.
rx8volution said:
Anyone else having that weird sound problem with it repeatedly "pretending to get messages" after a soft reboot?
Click to expand...
Click to collapse
Are you sure that the sounds are messages rather than notifications?
It could be that your notifications queue is gummed up with lots of stuff. Suggest you get Memmaid or similar, download the trial and run the notifications queue duplicates remover. Then look at any of the entries marked Calendar and check to see if any of these are in the past. If they are remove them. LEAVE ALONE any notifications that are not Calendar with a description of one of your appointments or reminders.
Worth a try.
I also had some troubles. It freezes anywhere between 2 and 20 times per day. I just did a hard reset few days ago and tried to determine if any of my programs installed causes it.
It runs quiet well with nothing installed. Most freezes i get after installing SBSH WeatherMonitor.
About the sudden loss of external memory, i cannot complain. I install everything system related into the main memory. But weather and flexmail are on the card. I even take the card out having the phone running.
Not probs there.
Generally my Blue Angel is a far better phone, although bulky like my grand mother and not useful in Japan.
Thanks for the replies. After reading through this thread it seems I am not the only one with problems. Nearly every 8525 problem I've had can be solved, they just keep coming back. Like 8525 not recognizing Storage Card music. The worst for me ( happens a lot ) is that when I put the phone on the charger, then the screen shuts off to save power, but when I take the charger out the screen cannot be turned back on and needs a soft reset.

Phone goes to sleep and won't wake up.

It all started when I upgraded to a new rom. So the first thing I did was ditch the rom and install a new rom. I was running Black 3.0.1 and now updated to Black Satin.
The time it takes to lock up seems to very. I have had times where I could leave it for 4hrs and then hit the power button and it comes to life, other times I can have it sit for 30mins and hit the power button only to find it won't wake up. When it is in its locked up state, it won't even receive calls. It just sits there with the top right led blinking green. Its really getting frustrating.
In order to get it to come back I have to push the reset button on the bottom of the phone with my stylus.
I have been reading as many "lock up" threads as I can on the forum and so far it seems that most are to do with Push Mail. Which I don't use.
Any suggestions will be much appreciated.
I dont know if its a ROM issue as my does this sometimes (dont know about incoming calls as i dont get that many anyway) I am on the stock T-Mobile rom
I dont use push mail either
doesn't happen much to me (now i said i bet it does it all the time )
I think it seems to do it when i havnt soft restarted it for a while, so it could be that the lock up is due to memory or something and it just needs a soft reset to clear it down
I also have this problem, only a soft reset makes the phone respond. This happens sometimes when the phone has only been reset an hour previously.
It also happened once during the night and caused my alarm to not go off, so I only made it to the office for 10:30!!
Did you guys find a solution or did the problem just go away?
bump
got the same problem.
For me the problem went away only after I installed a new radio and new rom. I honestly don't know what was causing the problem. But it went away and I am happy. There might have been an issue with an installed app, but I never did find any app that directly caused the issue.

Continuous looping rebooting

I am about to got nuts. Though I love my HD2, it has this one bug that is driving me cracy:
Sometimes, when it crashes and I remove the battery or push the little red "Reset" button in the back, the phone goes into an endless restart or reboot cycle. It will power up, go through the start up procedure until it is time for "Sense" to start and then just turn itself off and start the whole reboot procedure over. There is nothing I can do to stop this, except remove the battery - if I were to let it continue, it would keep rebooting itself all day long or until the battery is dead.
Does anybody have a suggestion as to what may be causing this problem?
P.S.: Up to now, the only thing I can do to stop this cycle, is to do a Hard Reset and reinstall everything.
(Still on the 1.43 ROM, since T-Mobile in Germany has not supplied the update to 1.48)
Looks like HTC Tech-Support has no clue and recommends returning the phone for service.
Are there any programs in your Windows/startup folder?
I've had a similar problem a long time ago with my previous HTC Phone (a wizard WM5) the phone was not faulty, it was one of the programs I had installed, so after a Hard reset everything wa fine until I installed again the program (sorry, I forgot what it was) and at the next soft reset...It took me a long time to find it out, since I tend to have a list of favorite programs which I install first thing after each hard reset.
If you do a hard reset but don't install any software, does it still happen?
I only ask as it may be some software that's installed on the phone that is causing the problem, rather than a fault with the phone itself.
Thanks everyone
I do not really know if it does the same thing without software, but it does come at different times. The last time it happened for example, I had just selected a new ringtone from the pre-installed ones and hit "Accept". Prior to that time I was installing .net 3.5 when it crashed and started looping, prior to that I was playing the pre-installed Teeter game.
lrsthmp said:
I do not really know if it does the same thing without software, but it does come at different times. The last time it happened for example, I had just selected a new ringtone from the pre-installed ones and hit "Accept". Prior to that time I was installing .net 3.5 when it crashed and started looping, prior to that I was playing the pre-installed Teeter game.
Click to expand...
Click to collapse
If it's that random, I'd recommend getting in touch with the manufacturer and arranging a replacement.
Must be damn annoying
reboot cycle - same problem on my HD2
Hello lrsthmp
I have the same problem with my HD2.
Did you find a solution?
Do you have any advice?
Thanks
best wishes Uli
Regrettfully...
... no. I am living with it and have become very religious about backing up. "MyPhone" from Microsoft has become a very important tool for me as a result, because I am having to reinstall quite often.
I had the same thing happen to me after the system froze and I pulled the battery, here is what I found.
There are 3 power pins and during the battery pull and put back in I must have slightly bent one of the pins out of position. I gently put it in line with the other pins, put the battery back in and it started right up.
Careful pulling that battery, it sucks that we even have to do this.

Problem

Hey everyone, I'm not sure whats going on with my HD2. Last night I was transferring my stuff from my fuze to my HD2 with PIMbackup, and it went well but after a little while it started acting a little weird. I transferred about 1200 sms messages, which I'm thinking makes it act a little weird because of the amount but I'm not sure. Then I started getting an error report saying a problem has occured with services.exe, and after that it froze and would not turn off, so I had to take the battery out and put it back in, but then the same problem happened again ten minutes later and I did the same thing again. And just now about 20 mins ago it froze and I did the battery thing again, but when it started back up it was very sluggish and I checked task manager but there were no programs running. I am confused about this because I got this phone yesterday and since then I havent really used it since I havent unlocked it yet, I have at&t, but I did install a program from the marketplace called wallpapers, but I'm not sure if thats the issue
I appreciate any help
did you transfer programs and registry settings? cos tarts not a good idea even between roms on the same phone, let alone across different phones.
no all I did was use the PIM backup and restore utility to transfer over appointments,call logs, contacts,messages,speed dials, and tasks. I dont think it transferred any registry files or anything
anyone know a fix to this? If not, will hard resetting my device do the trick?
Also, if I hard reset the device, will i lose all the stuff the phone came with like the transformers movie and programs, should I also remove the sd card while doing the reset?
any help is appreciated
The transfer of backed up SMS files, on occasion, can have a seriously negative effect on a "new" or different device from which they came and/or originated.
Try downloading an application called, MemMaid, and run the "Advanced Cleaner" which can run quite the detailed scan of all your system files, various cache folders, and much, much more.
Your device is fine, just a little cluttered I'm sure.
Ok, now I'm scared. I dont know wtf is going on, for some reason my phone wont turn on, I did a soft reset and the phone came on and it was sluggish, so I left it alone and it went on standby, then I pushed the lock button and it didnt turn on, the buttons just lit up, nothing else. So I took out the battery and put it back in and loaded it up and it was sluggish again, so I pushed the lock button to put it in standby and pressed the lock button again and the screen didnt turn on, but after a minute or two it turned back on, weird The weird thing is that after the error report for services.exe comes up and then the phone goes back to normal, no sluggishness.
So I just wanna know if I should hard reset it, or return it or what?
Definitely do a hard reset before trying to return it.
Money2g said:
Ok, now I'm scared. I dont know wtf is going on, for some reason my phone wont turn on, I did a soft reset and the phone came on and it was sluggish, so I left it alone and it went on standby, then I pushed the lock button and it didnt turn on, the buttons just lit up, nothing else. So I took out the battery and put it back in and loaded it up and it was sluggish again, so I pushed the lock button to put it in standby and pressed the lock button again and the screen didnt turn on, but after a minute or two it turned back on, weird The weird thing is that after the error report for services.exe comes up and then the phone goes back to normal, no sluggishness.
So I just wanna know if I should hard reset it, or return it or what?
Click to expand...
Click to collapse
Try a hard reset and let us know how it goes. Don't worry, I've never actually heard of anyone bricking their device with PIM before
only the buttons lighting up when you press power is well known and called "sleep of death"
theres a thread in normal hd2 section called "hd2 died....or did it?"
have a read of that.
well i did a hard reset and everything went back to normal, it mustve been one of the programs i had installed, which were the bn ereader,marketplace,those games.
Seems like the SMS client likes to barf all over itself when people get a lot of texts going. I had about 2k texts going and my phone acted all kinds of crazy. I deleted most of them and it works fine again.
thats what i was thinking too. So does anyone here know how I can transfer all my text messages without it messing up my phone?

I had two total freezes today

I had my Surround lock up twice today requiring me to remove the battery. Once while searching in the marketplace and another when I was typing in a text message. Anyone else have any freezes yet?
I'm only on day 2 with mine, but so far no freezes here.
i've had mine since nov 8th and i haven't had any freezes yet. has it done anything else?
I had a couple freezes 2 days after buying it requiring me to pull the battery once, but other than that, its been running every day since then without a reboot just fine.
I did install several applications from the marketplace which did not work until i booted the phone so perhaps that had something to do with it. Made me wish for a stylus and a reset switch though! Some things never change...
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
Wingnutt54 said:
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
Click to expand...
Click to collapse
I've had the Market freeze a few times on me too, but that's it so far...and I did pull the battery
Ive got a new one for you. The microphone on mine stopped working.... I was in the middle of a call and I could hear "hello...hello..." but he couldn't hear me. I did a power cycle and still no go. So I took the battery out and restarted it and it decided to work again. Now the battery was pretty low, but not dead you think that the noise cancelation crap in the phone could stop working with a low battery?? That was a new one for me
Constant Freezes and Reboots
Mine began locking up after I installed about 20 apps in one day. Then it would randomly reboot itself. Then it got bad, It would reset to default: no apps installed, no accounts, no contacts. But the wierd thing is, randomly it would come back with all my settings. I contacted HTC throug email and got a reply within 20 minutes. Told me to do Hard Reset because OS got corrupt somehow. Hold Volume Up & DOWN while powering ON. Options come up on screen to Hard Reset. I have since reinstalled every app as before and it works flawless now. Loving my Surround!!
I had my first reboot today, I was typing in a text message and it hung on the letter "I" then when dark after 30 seconds or so. It immediately botted back up and has been fine ever since. Strange...

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