My Vario II (on T-Mobile UK) is driving me crazy dropping calls. The problem manifests itself most often on receiving calls. What happens is that the phone will ring and I will press either the green "pick up" button or the "answer" onscreen prompt. The call drops and the caller is sent to my voicemail.
It's happening on more than 50% of calls. I have a strong signal in the locations this has happened in. I also put the SIM in my old Nokia 6230i and it worked fine for a day. No dropped calls. So I'm inclined to blame the device.
It does not cut off very often or in any unsatisfactory way when I have initiated the call.
I also have a problem whereby the green pick up button does not answer the call. In factr, all the lower buttons randomly stop working from time to time (at least every other day) requiring a soft reset to make them work again. (I have not locked the keys on the device by the way).
Does anyone have any suggestions - should I consider a radio rom upgrade or get the device exchanged? I dont want to invalidate my warranty...
Thanks,
antlion
Mine does this too. You press the answer button, the screen says "Connected", but I can't hear anything. I'm assuming the caller can actually hear me saying "Hello, Hello" because they don't hang up straight away.
antlion
What's your S/N no Htxxx? I think buttons not working seems like a hardware fault !
case
I gooiing to try to use the phone for a couple of days without the original leather case... I think it goes that days much better!
I have the same problems... and also my screen goed from landscape to portrait mode when I get my phone out of his case...
I have read that the two strong magnets in the case causes this troubles!
Jay_uk said:
antlion
What's your S/N no Htxxx? I think buttons not working seems like a hardware fault !
Click to expand...
Click to collapse
ht642f211427 - can you tell anything from that?
smarty77 said:
I gooiing to try to use the phone for a couple of days without the original leather case... I think it goes that days much better!
I have the same problems... and also my screen goed from landscape to portrait mode when I get my phone out of his case...
I have read that the two strong magnets in the case causes this troubles!
Click to expand...
Click to collapse
i do use the case all the time. I did notice that the magnets are quite strong. Do you have a link to any information about the effect of the magnets?
I was thinking of geting one of those nice vaja cases but they have magnets too...
The magnets won't really do anything, their effects are too localised for any damage to occur. The only reason your screen flips is because the magnet sensor used inside the actual device is very sensitive.
imho.
I've had problems in the past with calls either dropping or going to voicemail when I've picked up - sometimes this is either because I've picked up JUST as the other person has gotten bored and hung up, and the phone still thinks they're on the line (that's just rotten luck) or it's due to some heavy CPU usage at the time (methinks).
That said, I had an HT634 before, and my two day old, replacement handset (HT643) hasn't done it yet... But again, I've not made or received that many calls since I got it. Not noticed any problems yet... I have been more cautious about what software I install on it too. It has to be something screwing with the events association (you know, 'on call do xyz' and that could be taking up valuable cpu cycles). Had this problem a lot more on my Alpine, also noted that if someone rang me it took almost half a second usually for the line to be properly connected - I still wait a little bit before speaking when i pick up on my Hermes, and I have a feeling that the delay is still there.
Meh.
I've decided to test the SIM in my old Nokia 6310i for a couple of days to see if that drops calls. If it doesn't then I'm going to RMA the handset back to T-Mobile and get a replacement.
Just looking around as my T-Mobile Vario 2 drops around 50% of calls on answer too.
I thought it was a hardware issue at first but having tried the software "button" for a week, I am experiencing the same problems.
Any calls I make are fine, calls that I answer satisfactorily are good too, in fact, the quality of calls is excellent. Much better than my XDA mini s was (very "lumpy" quality on that one!)
Any body found a solution?
Basically, the phone screen is unresponsive when your not holding it or any time it's not grounded. If I put it in the car holder and then touch the screen, its very sporadic. I have compared it with the droid eris and the Moto Droid under the same conditions at the same time, and it performs flawlessly. I have tried the incredible with the screen protector and without. If I take it out of the dock and hold the phone in my hand, it works great again. It's not just the car dock either. If I set it on certain surfaces and just touch it with one finger it does the same thing.
The car dock itself has nothing to do with it. I've narrowed it down to a grounding issue. I've also tested 3 Incredibles and ALL of them do it. I am going to post another video showing it on top of a piece of styrofoam which also creates the problem. It's definitely more widespread then just a few phones. Basically, If the phone has very little ground it is unresponsive. If you ground it, either by holding it or placing it on a surface that is grounded then it solves the problem. If you plug anything into it that is grounded it solves the problem.
Here is a new video on different surfaces. It's not a car dock issue. If it is some static issue as some are saying, it works great on a eris, or a moto droid so it's not capacitive screen in general.
http://www.youtube.com/watch?v=vL6sLW7Ll0E
The Car Dock one:
http://www.youtube.com/watch?v=bsKc1_wG0zg
My goal for this thread, (now that I see it is happening to a lot of phones) is too get enough info out there so that other people can effectively recreate this problem on their phones. With enough people, I am hoping HTC or Verizon can offer a fix not just a work around.
UPDATE 5-17-10
I received 2 replacement Incredibles from Verizon. Both phones respond in the same way as the original. I called verizon, and they said "they are compiling a list of problems to send to HTC and they will add this one to the list". Hopefully the rep that I spoke with wasn't just trying to shut me up. I don't know... Anyway, Here is the last video I am going to do on the topic. In this I wanted to clearly show the following:
- It is not a "Capacitive" screen issue in general (MOTO Droid, and Eris are fine)
- It is a MASS DEFECT of this phone. (I am not saying ALL phones)
I am going to forward this message and the video to HTC. I will post the response. Here is the link to the new video.
http://www.youtube.com/watch?v=PQRgT3gtmsI
not the same as yours but i have a similar issue. i ordered a few usb wall plugs from monoprice. whenever i use one of the usb wall plugs to charge, the touch screen is unresponsive. The volume rocker and power buttons, but the screen and bottom row of buttons dont work. Using the factory usb wall plugs everything works fine.
igl007 said:
I have searched for someone having this problem and haven't found anything yet. So I apologize if I missed it somewhere. It's one of those problems that is difficult to recreate ALL the time so that's not making it any easier.
Basically, the phone screen is unresponsive when your not holding it. If I put it in the car holder and then touch the screen, its very sporadic. I have compared it with the droid eris under the same conditions at the same time, and it performs flawlessly. I have tried the incredible with the screen protector and without. If I take it out of the dock and hold the phone in my hand, it works great again. It's not just the car dock either. If I set it on the table and just touch it with one finger it does the same thing, However when it's on the table it's much less consistent to create the problem. Has anyone heard of this? My wife has the incredible also, and it's doing the same thing in her car. Did we just get a bad batch of phones? Is this screen just crappy under those conditions? It would make this a totally useless phone if i can't use it in the car.
Click to expand...
Click to collapse
I've never had a capacitive touchscreen phone, so I don't know for sure; but maybe it has something to do with the relative capacitance. When you have one hand on the back and then touch the screen, maybe it senses a greater variance in the capacitance. If it's on the table or in your car cradle, maybe the variance in capacitance isn't great enough to register a touch. I'm not familiar with Android either, but maybe you can adjust the sensitivity? Just like those touch lamps, capacitive sensors are triggered by a relative change in capacitance and if it's not greater than the preset threshold, it doesn't register that you touched it.
Just an idea... again, I'm not really sure. I'm only lurking around in these forums because I have an Incredible on order. I'm just throwing some odd ideas out there. Good luck!
It is the type of charger/how you are using it! I had this issue. I could plug in via the provided charger and it would work. But I went on a trip and hadn't purchased a car charger yet so I grabbed my laptop ac/dc converter and plugged in the provided charger through it and my phone became unresponsive. If I plug it in the wall presto it works. The new car charger works as well!
I am sure it has something to do with the voltage being released through the charger.
Here are a couple of video's I did on the topic.
http://www.youtube.com/watch?v=bsKc1_wG0zg
http://www.youtube.com/watch?v=pXB1MjYM5Ks
Me too
I'm also having the same issue and I am using the Verizon OEM Holster Mount Combo (Perfect fit for Incredible, no power).
I'll post over at PPCGeeks, and AndroidForums to see if we can find a fix.
jakewill
You have to use original charger ... it has voltage regulator and earth pin on the other end ... static should not travel on the screen otherwise it will do the same ..
Workarounds
I did find out that it is pretty easy to do the following:
1. Plug in either the charger or headphone jack. Either of those seems to ground it out enough... I also tried just clipping the headphone jack (metal part) into the clip part of the belt clip, and that worked, so there just needs to be SOMETHING else attached to the phone or mount that gives it more of a ground.
2. Just hold the sides (or just one side) with your thumb and ring finger while navigating with your index finger. That seems to do the trick.
Hope it helps.
jakewill
I'm not seeing this issue, but this can't be the real dock for the incr... which one are you using?
Capacitive screens become less responsive in the cold.... if it's in front of an A/C vent with it blaring, that could be the root cause.
syntrix said:
I'm not seeing this issue, but this can't be the real dock for the incr... which one are you using?
Capacitive screens become less responsive in the cold.... if it's in front of an A/C vent with it blaring, that could be the root cause.
Click to expand...
Click to collapse
The car dock has nothing to do with it actually. I've narrowed it down to a grounding issue. I've also tested 3 Incredibles and ALL of them do it. I am going to post another video showing it on top of a piece of styrofoam which also creates the problem. It's definitely more widespread then just a few phones. Basically, If the phone has very little ground it is unresponsive. If you ground it, either by holding it or placing it on a surface that is grounded then it solves the problem. If you plug anything into it that is grounded it solves the problem.
Updated the 1st post with a new video.
Same issues plus some new ones
I seem to have the same issues that were reported in the youtube videos because I have a similar car dock. I am also having the same issues as hoop762 as I also purchased the wall charger from monoprice. When I have it plugged in the touch screen does not work, the OEM charger works perfect. I also purchased the car charger from monoprice but that does not cause the same issues.
I have had another similar issue when I have it plugged into my car stereo via the audio jack and a male to male 3.5 cable. When it is plugged in and I try to listen to music withe the stock audio player it starts fast forwarding and skipping songs. If I pause the music then start it again it sometimes plays for a while but will then act a fool again. I had the same issue using pandora when it skipped songs until it I ran out of skips but i have not seen the issue in other programs. I have had this issue in and out of the car dock. I will add a video later if I can.
I replied to one of your videos (as tjowatonna)
"I have never noticed this issue on my Incredible and I just tested on a variety of surfaces using the Etherial Dialpad app (it's neat, check it out if you're a music nerd) to test and had no issues regardless of if it was placed on glass, plastic, cardboard, pillows. I didn't have any styrofoam to test."
Have you had anyone else try these tests on your phone? I'm just wondering if it's not something about your body that it doesn't like as much or that it likes more for people like me that can't reproduce this.
Again, there is no car dock specifically for the DI yet.
It looks like the edges of that generic dock have a big foamy area that might be very close to the screen.
It also looks like the phone/dock is touching the dash in the video.
I put mine on an anti-static bag on my workstation and tried to only use a finger. Everything worked just fine. I know you said you tried other areas with the same result. Do you have a screen protector on?
I'm just scratching my head here.
I can confirm this issue on my Incredible as well. For what it's worth, I have a Zagg shield on the screen, and I did *not* peel it off for testing.
In *any* situation where the phone is completely isolated from ground it seems to happen. I can reproduce the symptoms by setting the phone on a huge variety of surfaces or by placing it in my (plastic) car mount, and then trying to use it with just a single finger.
As has already been posted, touching the phone body even lightly with an additional finger while it is in this state (even one from same hand) will allow full responsiveness, as will any other sort of ground such as many cable connections. Also, the silicone case from Verizon can be installed or removed, and there is no difference either way.
I also just booted my old Hero (also has Zagg shield) to check its behavior and was unable to reproduce this, even with it sitting on a double folded rubber mat on top of a big pillow. It is 100% reproducible on my Incredible though.
So be it.
EDIT: In addition to the role that grounding clearly plays, static might be a factor too (as others have mentioned).
I tried my hardest to reproduce this affect and i was unable to. I have a new zagg screen protector i have not yet put on. I will add it and re-test again and post my results
** Update
I added on the Zagg Screen Protector and tested it again. I lost some responsiveness in general nothing still like has been demonstrated.
askwhy said:
I can confirm this issue on my Incredible as well. For what it's worth, I have a Zagg shield on the screen, and I did *not* peel it off for testing.
In *any* situation where the phone is completely isolated from ground it seems to happen. I can reproduce the symptoms by setting the phone on a huge variety of surfaces or by placing it in my (plastic) car mount, and then trying to use it with just a single finger.
As has already been posted, touching the phone body even lightly with an additional finger while it is in this state (even one from same hand) will allow full responsiveness, as will any other sort of ground such as many cable connections. Also, the silicone case from Verizon can be installed or removed, and there is no difference either way.
I also just booted my old Hero (also has Zagg shield) to check its behavior and was unable to reproduce this, even with it sitting on a double folded rubber mat on top of a big pillow. It is 100% reproducible on my Incredible though.
So be it.
EDIT: In addition to the role that grounding clearly plays, static might be a factor too (as others have mentioned).
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Click to collapse
Thanks for testing your phone and also trying it against another capacitive screen phone.
I talked to Verizon and they are sending 2 new Incredibles as both my phone and my wife's phone have the problem. I will report my results on tuesday...
aol8mydog said:
I've never had a capacitive touchscreen phone, so I don't know for sure; but maybe it has something to do with the relative capacitance. When you have one hand on the back and then touch the screen, maybe it senses a greater variance in the capacitance. If it's on the table or in your car cradle, maybe the variance in capacitance isn't great enough to register a touch. I'm not familiar with Android either, but maybe you can adjust the sensitivity? Just like those touch lamps, capacitive sensors are triggered by a relative change in capacitance and if it's not greater than the preset threshold, it doesn't register that you touched it.
Just an idea... again, I'm not really sure. I'm only lurking around in these forums because I have an Incredible on order. I'm just throwing some odd ideas out there. Good luck!
Click to expand...
Click to collapse
Now that I have my Incredible, I have the same issues. Fortunately, I don't use it in a car-dock very often but I do plan on occasionally using it that way. If Verizon or HTC doesn't come out with a fix, I may just see if I could find a soft rubber-like material that also conducts electricity to make a grounding pad with a wire connected to the vehicle's ground on the cradle/dock so the phone's back can make contact when docked.
Update in first post...
I ordered my device on launch day, and this thing has had none of the issues you have shown, I even put it on styrofoam just to try it all out, works flawlessly.
sorry for your bad luck.
Hey guys, I've had my G2 for a couple weeks now, it's been great except for one thing. If I push down slightly on where the headphone jack / micro USB port is, the screen starts freaking out and pressing random buttons, until I turn the screen off and on. Anybody else getting this error ?
corban123 said:
Hey guys, I've had my G2 for a couple weeks now, it's been great except for one thing. If I push down slightly on where the headphone jack / micro USB port is, the screen starts freaking out and pressing random buttons, until I turn the screen off and on. Anybody else getting this error ?
Click to expand...
Click to collapse
No prob for me
corban123 said:
Hey guys, I've had my G2 for a couple weeks now, it's been great except for one thing. If I push down slightly on where the headphone jack / micro USB port is, the screen starts freaking out and pressing random buttons, until I turn the screen off and on. Anybody else getting this error ?
Click to expand...
Click to collapse
Can't confirm. You need to get a replacement
Never had that issue. Try doing it while the quickmemo is active and let us know what you see.
I believe there to be build quality issues, but I didn't see too many other people posting until you did. My first G2 was defective in that every time I plugged in to either the headphone jack or the USB port there was a chance the backlight would stop working. If I squeezed the LG logo it would start working again (note, the screen itself was fine and kept displaying an image and would respond to touch, but the backlight wouldn't illuminate the screen). There are probably a number of connections in that bottom area and it seems they're prone to failure. My replacement G2 is fine, though, and a Google search for my symptoms came up empty so it must not be widespread.
A few weeks ago I dropped my GS4 coming out of the grocery store. It hit the curb on its side right at the volume button. The screen (glass and LCD) broke. The volume button also deformed slightly. The case I had on it offered no protection around the buttons or the top and bottom. Got an Otterbox on it now.
Anyway, after weighing my options I ordered a new screen was replaced it myself. The process is pretty straight forward and only took about 20 minutes. I could probably do it in 5 if I had to do so again. Since the replacement I've noticed a few odd behaviors. It doesn't seem to charge as quickly (could be my imagination, I have no hard data to back that up.) I had it on the charger for about 6 hours last night and it only got up to 86%. It was at about 25% when I plugged it in. To be fair, last night was the first time that's happened. I was using the same charger I've been using since I got it.
Its also fully waking when I wave my hand over it to check notifications. It used to just show the screen with the notifications and time. Now, that screen comes up briefly then goes to the unlock screen.
The replacement screen is an OEM Samsung screen for the i337. The internal markings are all correct and match the broken one. Any ideas why this is happening?
Okay, the charging thing seems to have been a fluke. Haven't had an issue with it since that night. The issue with it going to the lock screen when you wave your hand over the screen persists though. It is happening every time. Also noticing that when I make a phone call from the handset (not sure if its the same when I initiate the call from Bluetooth) that the phone volume slider appears on the screen. The volume doesn't change, the slider just appears.
My phone's navigation bar stopped working, it doesn't even show any light when I get a notification. Everything else on the screen works, but since the home/back/menu buttons don't work I have to reset the phone whenever I want to check something and I can't go back. I've tried to restart it, to do a hard reset but nothing seems to work.
Once this happened my phone also stopped playing sounds, I can't even listen to the sounds when choosing a ringtone.
Please help me, I've never seen anything like this! Thanks
I had the same problem, it was the cable inside the Phone that is disconnected.
You've to remove the back cover, remove the frame (remove all the screws and connect the plug)
It is not easy to remove the back cover, you'll need heat, and if possible a suction tool so you'll not force only one side of the back cover...
I was almost an half of hour to remove the back cover...but fortunately I had success!
[Solved - same as TiagoRveiga, cables were disconnected]
I also had this problem, the one were the buttons don't work. You can always go to the notification bar and from there go to settings where you can go to apps, chose one and open. Instead of rebooting. It took me a while to discover this easy trick... Now I've had my boyfriend install an extra onscreen home button, return and other thingy. You lose one cm room on the screen but I have settled with it.
Other problems are though: camera never works anymore, after six months. After four months rebooting sill helped sometimes...
With the camera also the flashlight...
Also the sound when calling, nobody hears me, but I hear everything... This after a year suddenly...
A week after this issue, all sound disappeared like with yours, but also gradually. First from time to time and then bam, nothing.
This shows me that there is nothing wrong with the hardware, the camera is not broken, everything on the inside is connected. It are glitches... The software on this phone stinks, really bad...
Umi zero desides when I get to call, listen to music, take pictures... I don't like that. Tomorow, after one year and three months, I give up, my new one plus x will arrive and umi goes with the garbage... I suggest you all folow my lead, the more you try, the more problems that will appear.