My Vario II (on T-Mobile UK) is driving me crazy dropping calls. The problem manifests itself most often on receiving calls. What happens is that the phone will ring and I will press either the green "pick up" button or the "answer" onscreen prompt. The call drops and the caller is sent to my voicemail.
It's happening on more than 50% of calls. I have a strong signal in the locations this has happened in. I also put the SIM in my old Nokia 6230i and it worked fine for a day. No dropped calls. So I'm inclined to blame the device.
It does not cut off very often or in any unsatisfactory way when I have initiated the call.
I also have a problem whereby the green pick up button does not answer the call. In factr, all the lower buttons randomly stop working from time to time (at least every other day) requiring a soft reset to make them work again. (I have not locked the keys on the device by the way).
Does anyone have any suggestions - should I consider a radio rom upgrade or get the device exchanged? I dont want to invalidate my warranty...
Thanks,
antlion
Mine does this too. You press the answer button, the screen says "Connected", but I can't hear anything. I'm assuming the caller can actually hear me saying "Hello, Hello" because they don't hang up straight away.
antlion
What's your S/N no Htxxx? I think buttons not working seems like a hardware fault !
case
I gooiing to try to use the phone for a couple of days without the original leather case... I think it goes that days much better!
I have the same problems... and also my screen goed from landscape to portrait mode when I get my phone out of his case...
I have read that the two strong magnets in the case causes this troubles!
Jay_uk said:
antlion
What's your S/N no Htxxx? I think buttons not working seems like a hardware fault !
Click to expand...
Click to collapse
ht642f211427 - can you tell anything from that?
smarty77 said:
I gooiing to try to use the phone for a couple of days without the original leather case... I think it goes that days much better!
I have the same problems... and also my screen goed from landscape to portrait mode when I get my phone out of his case...
I have read that the two strong magnets in the case causes this troubles!
Click to expand...
Click to collapse
i do use the case all the time. I did notice that the magnets are quite strong. Do you have a link to any information about the effect of the magnets?
I was thinking of geting one of those nice vaja cases but they have magnets too...
The magnets won't really do anything, their effects are too localised for any damage to occur. The only reason your screen flips is because the magnet sensor used inside the actual device is very sensitive.
imho.
I've had problems in the past with calls either dropping or going to voicemail when I've picked up - sometimes this is either because I've picked up JUST as the other person has gotten bored and hung up, and the phone still thinks they're on the line (that's just rotten luck) or it's due to some heavy CPU usage at the time (methinks).
That said, I had an HT634 before, and my two day old, replacement handset (HT643) hasn't done it yet... But again, I've not made or received that many calls since I got it. Not noticed any problems yet... I have been more cautious about what software I install on it too. It has to be something screwing with the events association (you know, 'on call do xyz' and that could be taking up valuable cpu cycles). Had this problem a lot more on my Alpine, also noted that if someone rang me it took almost half a second usually for the line to be properly connected - I still wait a little bit before speaking when i pick up on my Hermes, and I have a feeling that the delay is still there.
Meh.
I've decided to test the SIM in my old Nokia 6310i for a couple of days to see if that drops calls. If it doesn't then I'm going to RMA the handset back to T-Mobile and get a replacement.
Just looking around as my T-Mobile Vario 2 drops around 50% of calls on answer too.
I thought it was a hardware issue at first but having tried the software "button" for a week, I am experiencing the same problems.
Any calls I make are fine, calls that I answer satisfactorily are good too, in fact, the quality of calls is excellent. Much better than my XDA mini s was (very "lumpy" quality on that one!)
Any body found a solution?
Related
Hi, I was wondering if anyone suffers from screen corruption when recieving an incoming call. My screen sometimes (maybe 6 times out of 10) will go into landscape mode and result in some corruption. It will revert to normal when I actually answer the call. Sometimes, I am unable to answer the call and the caller will be sent to voicemail even though I click the green send button.
Has anyone come accross anything like this?
Thanks.
Well, there is a chance that I am psychic... Are you storing your device in the supplied holster? It has been noted that the sensor which indicates the keyboard is fully out appears to be either magnetic or sensitive to magnetic fields. So it is entirely possible that it is getting temporarily switched to landscape as you drag it out of the holster.
Neat experiment to prove this sensitivity. Take your K-Jam, turn on the power. Now, with the keyboard stowed, take your holster flap place the fuzzy side against the back of your device and slowly move it up around the right-hand edge of your device. At some point along the way your device will flip to landscape.
Robert Harrold
Houston, TX
Ahh, its done magnetically? I was worried a microswitch would eventually wear out ;p
you are so true, it happens to me all the time, it even answers calls automaticaly, I thought I was pressing some buttons while taking it out of the holster but I tried your little experiment , it was positive all the time,
Now, how to solve this without throwing the holster away?
I notices that it happens more when the screen is facing inside, when I insert it screen outside it rarely happens!
you are so true, it happens to me all the time, it even answers calls automaticaly, I thought I was pressing some buttons while taking it out of the holster but I tried your little experiment , it was positive all the time,
Now, how to solve this without throwing the holster away?
I notices that it happens more when the screen is facing inside, when I insert it screen outside it rarely happens!
robinton said:
Well, there is a chance that I am psychic... Are you storing your device in the supplied holster? It has been noted that the sensor which indicates the keyboard is fully out appears to be either magnetic or sensitive to magnetic fields. So it is entirely possible that it is getting temporarily switched to landscape as you drag it out of the holster.
Neat experiment to prove this sensitivity. Take your K-Jam, turn on the power. Now, with the keyboard stowed, take your holster flap place the fuzzy side against the back of your device and slowly move it up around the right-hand edge of your device. At some point along the way your device will flip to landscape.
Robert Harrold
Houston, TX
Click to expand...
Click to collapse
Robert, I will pay to have you read my fortune any day!! Exactly as you said. Really gutted about having to ditch the holster, but I would rather be able to answer my calls effectively.
Thanks again, pal. Much appreciated.
simx said:
you are so true, it happens to me all the time, it even answers calls automaticaly, I thought I was pressing some buttons while taking it out of the holster but I tried your little experiment , it was positive all the time,
Now, how to solve this without throwing the holster away?
I notices that it happens more when the screen is facing inside, when I insert it screen outside it rarely happens!
Click to expand...
Click to collapse
U JUST SOLVED MY PROBLEM
I JUST THOUGHT THERE WAS SOMETHING WRONG WITH MY HANDS !!
or what i have is the top button on the right handside to flip between land and port, so when it does that you just press the button and it flips back right away!
Apologies for the odd title, it's hard to convey the nature of my question without a long explanation.
I have an Alpine right now. My main peeve with it is the fact that screen & button lock gets turned off as soon as I receive a message or call, allowing me to open any number of programs and connections whilst the device is still sat in my pocket - a real PITA when I have to have it on silent when I'm in uni.
I should be getting a universal in a week or so.
I noticed that the universal can be closed in such a way that the screen is not exposed at all. What I was wondering was if it is practical to keep it in one's pocket like this (yeah I have big pockets), preventing any buttons/icons being pressed when I receive a message/call when it is in my pocket. Can one still normally receive messages and calls when it is like that, and still be able to answer them conveniently? Flipping the screen over to answer a call doesn't seem like a big deal to me.
Bottom line, is there anything I should know about using the phone like this?
With the screen closed you can still answer calls.
If you want to check who is ringing you can lift the screen to check the number and then just close the screen again and answer the call with the answer button on the spine of the Universal.
Another advantage of this is that the screen doesn't gunk up as the exterior of the Universal is pressed against your ear, not the screen as happens with the Alpine.
I think, to answer your question, it is possible that you once the device is "unlocked" active, or in sleep mode, pressing the "call" button that is external on the hinge, can activate and make telephone calls in advertantly. though it is unusual.
in relation to pocket, it just fits into a top shirt pocket. in baggy shorts, with its weight, it tends to bang around a bit. in jeans and pants, its a bit big.
overall, as a phone it is functional for receiving calls, if you just receive all. opening the screen to see is a bit of a pain after a while. Setting ring tones for specific callers helps to ease this. bluetooth headsets are also getting to a point of allowing caller id.
There is a heap of "issues" posted around the website and some dissatisfaction with the device. but i am perfectly happy with it, and does everything i wanted, except sufficient memory.
simon_darley said:
I think, to answer your question, it is possible that you once the device is "unlocked" active, or in sleep mode, pressing the "call" button that is external on the hinge, can activate and make telephone calls in advertantly. though it is unusual.
Click to expand...
Click to collapse
Not a big deal to me, that is surely much less of an issue compared to my current problem with the unlocked screen. As for the pockets thing I don't think it will be a problem either, I'm used to the Alpine so I'm sure this won't be much of a big step.
Thanks for the responses guys, I'll be receiving mine tomorrow
My brother is getting my Alpine.
Edit: One more thing - does anyone know if my Alpine's car charger (3rd party, very cheap) will work with the universal or do I need to get a new one?
I'm not sure if anyone has seen this slightly strange problem with the Nike design.
I was investigating why my Orange UK Nike battery life was poor, and why I was getting some strange call answer behaviour (the phone would only ring once before answering, and spontaneous ring my last number dialled!). I have a belt buckle case with a magnetic clip that I keep my Nike in when at work. I discovered that when I put the nike in the case, it always wakes up from standby, even if it was locked.
I then put the Nike turned off and locked with the slider closed, next to the magnet on the case and found that not only turned on, but also went straight to the grey options screen (that say new email, new sms etc).
It therefore seems that the slide sensor is magnet activated, and therefore everytime I put it in the case it would turn on and stay active, therefore killing the battery. As all the buttons were then active, the call button was also activated in the case (mostly calling my wife on a regular basis!)
Has anyone else seen this?
does it with a samsung D500 mobile as well
i use strong magnets for inspection at work and whenever i am holding it close to my pocket i hear the sound of the slider going up and down (even though it doesnt move in my pocket)
Hi,
I tried it and yes... I have the same behaviour when I hold a magnet near the HTC logo.
Thanks for the replies. I guess people should avoid buying cases with magnetic clips.
neatly solved
i noticed this behaviour on the second day and returned my belt case and got a full refund at t for telecom store. used the phone without protection for 2 months now. today met representative from htc and spoke of this problem. he immediately gave me one of his own leather cases with velcro! great service!
I remember the HTC Wizard also had the same problem as it used magnets for the slideout keyboard as well.
I have a real dilemma in that I think the HTC is so much better than other devices I've had but it's terrible in terms of one feature - answering phonecalls. Initially, I spent several days inadvertently calling friends and colleagues from my pocket. A bit of research and I installed the S2U2 locker. That work insofar as I stopped calling people at random but S2U2 - or S2U2 and the other software I have installed - conspired together in such a way that it was almost impossible to slide/tap/punch/kick my phone when an incoming call was shown to speak to the person. I missed 90% of incoming calls due to my device ignoring my attempts to answer the call. I've since uninstalled this and installed LockMeLite which was a gem for a couple of days. And then today the same thing happened. I couldn't unlock my handset as the "incoming call" pop-up was covering it. And another (this time, pretty important) call went to voicemail. I really can't go on like this. Does anyone have a better solution or is it time for me to go back to Nokia? I need a smartphone, not a PDA...
Thanks.
HD Tweak and set it to lock when the phone is on standby, then when a call comes in just press the lest phone key and it answers, works fine for me.
Thanks, I'll try that. I have HD Tweak installed, but that's something I haven't tried changing.
better yet, don't install those locking apps.
Try PocketShield.
It locks your device and has a differente unlocking method on incoming calls that allows you to unlock+answer and unlock+refuse call.
Perhaps Psygnosis84 didn't follow my original post - I installed "those locking apps" because I kept accidently calling people when the HD was in my pocket.
Thanks, syqe, for the tip. What KickAssMoves suggested (the setting in HD Tweak) has worked fine so far, but I'll try PocketShield as well.
This is a critical design flaw in my opinion and suggests the handset wasn't properly tested before being released.
telemecko said:
Perhaps Psygnosis84 didn't follow my original post - I installed "those locking apps" because I kept accidently calling people when the HD was in my pocket.
Thanks, syqe, for the tip. What KickAssMoves suggested (the setting in HD Tweak) has worked fine so far, but I'll try PocketShield as well.
This is a critical design flaw in my opinion and suggests the handset wasn't properly tested before being released.
Click to expand...
Click to collapse
I agreed with you, I also had the same problem before.. IMO, I think what KickAssMoves suggested is not so good compare to Pocketshield.
For me, HDtweak has a backlight problem when unlock it, light doesn't turn on until I press the power button. You also need to tab 2 times to unlock everytimes(not during the incoming call)
Pocketshield gives you free to unlock with light sensor, gesture(shaking) or move your finger..and many more to choose from.. which is much more convinient.
Why don't you just use the standard lock methods (aka pressing the power button or holding the end call button to lock the screen)? I use these methods and i have never had my hd randomly call anyone and when a call comes in the locks automatically disable for you to slide the answer/reject slider
pantyryder69's answer might as well be "well, this doesn't happen to me, why don't you try again?". Maybe I have fat fingers. Or weak ones. Or funny shapes in my pockets.
I tried Pocketshield but two things went against it. The trial's nag - a delay of 10 seconds - had me uninstalling it within a couple of hours. I can't test a piece of software with those sort of annoyances (it's the writers' perogative but their nag actually interfered with me trying to test if it had the funcationality I want). I found I had the same problem anyway, it locked my phone and I had to do a soft reset to get it back working (not sure what it was related to, possibly the nag screen).
I'm back to the HD Tweak solution of using the Windows Mobile screenlock. The screen dimming is annoying, but it does seem to work. I have to say, I'll be looking at an iPhone next time.
Hi telemecko, its known that at some point the "nag" screen caused some trouble, but in the latest builds that has been addressed:
(taken from http://www.pocketshield.net/download.htm)
4/10/09: Builds 2.6.2.X:
•Voice mail icon display issue (Omnia)
•After calls from unkown contacts, caller avatar stayed visible.
•Lock screen issue during process of dialing (fixed).
•Light sensor at dark reading 1 lumen when playing musig caused unlock (Omnia).
•"Evaluation" message caused some issues (fixed).
telemecko said:
pantyryder69's answer might as well be "well, this doesn't happen to me, why don't you try again?". Maybe I have fat fingers. Or weak ones. Or funny shapes in my pockets.
I tried Pocketshield but two things went against it. The trial's nag - a delay of 10 seconds - had me uninstalling it within a couple of hours. I can't test a piece of software with those sort of annoyances (it's the writers' perogative but their nag actually interfered with me trying to test if it had the funcationality I want). I found I had the same problem anyway, it locked my phone and I had to do a soft reset to get it back working (not sure what it was related to, possibly the nag screen).
I'm back to the HD Tweak solution of using the Windows Mobile screenlock. The screen dimming is annoying, but it does seem to work. I have to say, I'll be looking at an iPhone next time.
Click to expand...
Click to collapse
I'm facing similar problems with answering incoming calls. If it wasn't for the backlight problem, the tweak solution would be the best by far.
Did Pocketshield work fine for you ?
Not sure if anyone is following this now, anyway pocketchield works great. its made my life so much easier, no problem of random unlocking and ghost calls anymore!
Hi folks:
Sorry if this problem has been covered before. I ran a search to try to see if I could find someone having this problem and could not find it. This problem started all of a sudden (without any ROM updates or nothing).
This is it: I make a phone call, and immediately after I press "TALK" on the screen, the screen turns itself off, and I don't have access to the keypad, or any of the touchscreen functionality.
I tried pressing all the hardware buttons to see if the screen would come back on, but nothing, it stays off.
Then, when I hang up the call (by pressing "END CALL" on the screen), the screen comes back on and everything is back to normal.
Can anyone offer any clues to solve this? Thanks in advance.
is the phone near something? maybe your ear?
is anything in front of aproximity sensor? (upper left, near speaker)
DN41
Nope... I use a BT headset since I got it (this only started happening 2 days ago, and I've used this device for over a month now).
It also happens everywhere (in my room, outside in the street, etc).
Very puzzling... I am thinking of doing a hard reset, but want to see if anyone has had this happen before...
Does it happen when you don't use the headset?
Yes indeed, I had already checked that and ruled out that the headset was causing the issue.
have you recently installed a "screen protector" ? This happened to mine as i hadn't quite got the holes lined up for the proximity sensors.
thanks,
scater1983
This happened to me as well today. Had the phone for 3 months now and can't say I've noticed it before. I do have a screen protector which also covers the proximity sensor (no holes in that area), but this was like a month ago and I have had no problem accessing the screen during calls until today. I have made a couple of calls after the one I mentioned but didn't remember to check if the problem was still there. Will try to see on the next one
ive been able to just press a face button to bring the screen back up. of course mine turns off when i put it near my ear thats intended. i had an issue where the touchscreen would not work at all durung a call. the screen would be on but only the physical buttons could do anything. a hard reset fixed that
Yeap, coincidentally, I just installed a screen protector and a protective case (darn). I will try this without the case and report back.
Thank you !
Problem solved ..
Been trawling these forums for hours for a registry edit to fix screen blank when making a phone call - LOL - who would have thought it was the cheap plastic case I whacked on the other day!