Related
Might be inappropriate in this forum, if so I apologize. But if you are posting to 'Samsung Vibrant General', then you have Tmobile...
I called TMO again asking for any update regarding the GPS bug, they gave me the same old script.
I asked if there was anything they could do to credit or compensate my account for the lack of functionality.
I was put on hold for 1 minute and then was given a $20 statement credit.
Maybe if they have to dish out plenty of those, they'll also get on Samsung's back harder.
Good Luck.
bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.
What lack of functionality? GPS?
funeralthirst said:
bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.
Click to expand...
Click to collapse
and if you don't want $20 credit on your bill, don't call Tmobile
They notate this stuff on your account so I hope you use your freebies wisely. People getting credits in other threads won't have much leeway when they're asking for a 1 year upgrade or anything else. It really does nothing. Complaining does more than asking for a bill credit.
Minker17 said:
What lack of functionality? GPS?
Click to expand...
Click to collapse
Sorry, yes, GPS
blink55184 said:
and if you don't want $20 credit on your bill, don't call Tmobile
Click to expand...
Click to collapse
i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?
funeralthirst said:
i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?
Click to expand...
Click to collapse
Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!
blink55184 said:
Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!
Click to expand...
Click to collapse
that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.
funeralthirst said:
...this is a samsung problem, not tmobile...
Click to expand...
Click to collapse
On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.
funeralthirst said:
that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.
Click to expand...
Click to collapse
dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one
ZombieDude00 said:
On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.
Click to expand...
Click to collapse
what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.
ZombieDude00 said:
dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one
Click to expand...
Click to collapse
lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.
funeralthirst said:
lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.
Click to expand...
Click to collapse
I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life
so i take it when you get your credit card bills, you ask the post office to pay part of it since the mail did not make you happy and they delivered it?
or when you buy clothing that tears up early or has some bad material etc, do you go to the store and ask for money.
you either take it back or you keep it, outside of that there is nothing else they will do. If you bug tmobo reps over something they or tmobile has control over that is one thing. Do you thing tmo just said, "hey samsung, release a defective item, we dont care".
and when you say tmobile can give you "something", thats really liberal, they didnt say, for your troubles take this, you said "for my troubles i want this". big difference
ZombieDude00 said:
I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life
Click to expand...
Click to collapse
I'm not coming back to this topic again and I know the person I quoted isn't coming back either, but I just had to say this.
Look at what is in bold in the quote. T-Mobile isn't giving us "something" for our troubles. You, or the OP(whomever it is), is "asking" for credit. If T-Mobile offered me free credit, then hell yeah I'll take it, but I'm not going to ask for credit unless it's appropriate. For example, the stupid salesman at the T-Mo store didn't charge me $249 for the phone like they were suppose to, so I had to ask for a $15 credit, which I deserve since they promised me a full upgrade price.
If I was having issues with the phone, I would just return it for a refund and then rebuy it when it's fixed or a better phone comes out.
That's it, bye.
true i agree on that money is money
i have had any problems with GPS so far, but i had also did the fixes that was available, so far it works great, but money is money and if their is a way i can get something off my bill from my service provider whether its there fault or not i will do that.
funeralthirst said:
what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.
Click to expand...
Click to collapse
you're right and you're wrong and heres why... Cell service carriers are ultimately responsible for the phones used on their network since they are the ones who limit our choices of models in the first place. If Tmo didnt require its users to choose from a list of cell phones they authorize then I wouldnt hold them accountable for them, but since they do i expect them to have fully researched and tested all models that they impress upon us to buy. If I could buy my phone directly from the manufacturer and choose my service provider from there then I would only hold the manufacturer responsible. I understand the difficulty GSM CDMA TDMA and varying network bands but this is the situation the carriers have gotten themselves into due to competing strategies. If t mobile is willing to issue these credits to then i can only assume that they understand this as well. and since applications like google maps latitude navigation and telenav all require GPS and a data connection to send back and forth i would have to disagree with you again that i am in fact not receiving all the services i am paying them for with this phone. each of these are bundled in the 95% functional phone that t mobile sold me and each of these are why i pay $30 every month to tmo for my data plan
In all Honesty O have been with TMO for 8 years and they have always been fair with me. the last thing they did for me which they were in noway responsible or have to do, was to help me with the HD2. I was trying to get this phone from Walmart for 50, because that was a walmart sell. After 2 days walmart totally screwed up my account and wouldn't sell me the phone. TMO straightened everything out and sent me the HD2 for $50.
Now if you feel that TMO is at fault for the GPS sure call them and get the $20
But have you tried getting into the GPS menu and enabling Skyhook? This works fantastically
*#*#1472365#*#*
Application Settings
Use Skyhook = ON
Back out of the menu
As for getting a credit from the cable company for the faulty box I can guarantee you that if it was a problem from the manufacturer with every box they wouldn't credit you, but wait for a firmware update.
IMO TMO should do the same. this is a samsung problem since other phones have no problems with GPS on TMO's Network
where did my thread go from last night about the sprint issue "fraud" i went through? why was it removed?
what the mods all the sudden remove things without explanation?
Server had a failure. So some things got lost. Some were able to be backed up tho. Not sure on the details.
Sent from my HERO200 using XDA App
MrDowntown12 said:
Server had a failure. So some things got lost. Some were able to be backed up tho. Not sure on the details.
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
convenient.
fixxxer2008 said:
where did my thread go from last night about the sprint issue "fraud" i went through? why was it removed?
what the mods all the sudden remove things without explanation?
Click to expand...
Click to collapse
Everything crashed yesterday, nothing was recovered.... I lost about 200 posts
maybe that douche sprint employee hacked xda.
fixxxer2008 said:
maybe that douche sprint employee hacked xda.
Click to expand...
Click to collapse
It's a conspiracy!!!!!!!!!!!!
Damn...i never got to read this 'fraud' story
200 posts thats almost 2/3 of everything i've posted since the beginning of march :x
Oh wow, that sucks.
kyouko said:
Damn...i never got to read this 'fraud' story
200 posts thats almost 2/3 of everything i've posted since the beginning of march :x
Click to expand...
Click to collapse
I know man, I was over 2000. I post that much because so many people have questions, and I guess I'm the go to guy for CM6... It's like I'm the designated helper
derekwilkinson said:
Oh wow, that sucks.
Click to expand...
Click to collapse
I know tell me about it
good luck remembering where you posted everything
Fixxxer, you should re-post your story
kyouko said:
good luck remembering where you posted everything
Fixxxer, you should re-post your story
Click to expand...
Click to collapse
Trust me, I've already forgotten
kyouko said:
good luck remembering where you posted everything
Fixxxer, you should re-post your story
Click to expand...
Click to collapse
i will later today.
Haha, that explains it. I knew I had posted a couple responses on here recently, but when I went to look for them to see if they had been replied to, I was like, "What the...? I know I answered this post here..."
Repost:
Here is what happened to me today. This is part of the letter i wrote sprint and my local news station. They will be picking this story up and broadcasting/interviewing me tomorrow. I better get something out of this and this guy is majorly screwed now.
"Here is the info that was requested about my ordeal today. I was on craigslist browsing for a new phone when i came across a brand new palm pixi for sale. I texted the person with my offer. He or she texted me back and counter offered. They then told me my personal info such as my name/address and phone i had. I asked how he knew my info and they said they worked for sprint. The issue is any sprint employee cannot access your info with out my name and pin code which i did not provide. I got upset and called sprint. I spoke to heather a customer service agent . She assured me this was fraud and could plainly see my account was accessed/bypassed by a sprint employee at 3pm today. After i gave her the persons phone number she assured me this would be handled by the fraud department/corporate and that it would be easy to track this person down.
She then reset my account passwords and pin number and transferred me to fraud. Well they are closed on the weekends so i called sprint back. I talked to a supervisor "Deborah" this time and she agreed that this was fraud but that she could not help me until i spoke to the fraud department on monday. She also said this will be dealt with swiftly and promptly as no one can access your account without approval. What scares me is the fact that this person knows my personal info, i have kids here and credit card info on the sprint account.. How many other people has he/she done this too? Is all the phones he/she sell online stolen items? Im almost ready to close my sprint account im so irate right now. I think this person should be fired/prosecuted and i should be compensated in some form. I plan on calling the better business Bureau as well next week."
Im hoping sprint really keeps their word and this goes pretty far because if customers find out about this your going to have alot of pissed off people.
This is really a WTF moment for me and my wife, the douche continues to text me not knowing he is about to get screwed royally. Im soo pissed i may cancel my account since apparently this ass doesn't need a pin to access our info.
update: i decided to not do the news interview, not worth it IMO. but i talked to the fraud/corporate security dept today and the guy is being terminated and being prosecuted for breaking protocol. sprint called it a corporate breach of security. my account has been locked until the proceedings happen and sprint will be calling me soon to ask me what they can do to keep me as a customer.
im either asking to be let out of contract and have them pay my last bill or...
asking for two new phones for me and my wife for free.
Daaaaamm like you said a big WTF, you got to be careful change all credit card info, phone number,etc
And also you got sprint in your hands so, you're are going to get lots of things from them LOL
It's good to see they took care of it quickly and didn't beat around the bush.
Sent from my HERO200 using XDA App
yeah i guess, my wife wants to go to verizon, im not sure, the prices are high there. BUT either way i win because ill get money out of it selling her blackberry and my hero.
im trying to decide on what phones to get. for my wife it will be a palm pixi, she wants a keyboard and hates android for some reason.
for me it will be a evo, epic or a new palm pre, not sure yet?
rockypr said:
Daaaaamm like you said a big WTF, you got to be careful change all credit card info, phone number,etc
And also you got sprint in your hands so, you're are going to get lots of things from them LOL
Click to expand...
Click to collapse
sprint corporate is making a very big deal out of this from i was told. im glad to know they take this stuff seriously. im not liking the fact my account is locked but they told me it's for security reasons.
So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.
I bought my evo last year the day it was releqsed (i think june 4th)on contract and it shows Im eligible for the full $150
Sent from my Xoom using Tapatalk
i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...
Don't worry buddy all these wireless providers are starting to do shady sh!t like that its pretty sad. When I start my own wireless company called "diggler mobile" ill let you switch your numbers over; My slogan will be "come to the darkside, we have LTE"
On topic though, why would you listen to someone over a forum(not bashing dirtyshroomz ^_^) but wouldn't it have been smarter to call care, or chat with a Rep in store?; people sometimes carry different info man so you really can't point the finger at anyone.
Sent from my PC36100 using XDA Premium App
People new this was coming so why are they *****ing?
from my phone duh
CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
Click to expand...
Click to collapse
I got some bad information from someone in a forum. It is obviously a lesson learned. Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
So, why are you *****ing about me *****ing anyway?
I was looking at the HTC 3d, but definitely not now. It may be all the better since HTC is locking that crap down anyway =\
T-Mobile is soon to be AT&T so I highly doubt there will be anything there for me... although I am checking into it right now.
lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling
Batman58 said:
Why are you *****ing about me *****ing.
Click to expand...
Click to collapse
asking question =/= *****ing
BrianDigital said:
lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling
Click to expand...
Click to collapse
I was strongly considering the Nexus S myself. I can't pay full price right now tho. I might be able to by the summer.. but the Nexus S will be even more older news than it is now =9
cnstarz said:
asking question =/= *****ing
Click to expand...
Click to collapse
Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.
Batman58 said:
Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.
Click to expand...
Click to collapse
for instance, your post.
Are you done now? Good
What is this reset I read about? Are people just calling and asking for a reset or is there some kind of deal involved?
CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
Click to expand...
Click to collapse
Because it's a bull****, underhanded, bait and switch move. Yeah Sprint is within their contractual "right" to rescind the incentive they offered so many thousands of people, but it's dirty pool man. In retrospect I do believe this was a calculated move to maximize new subscriptions with the EVO then turn around and sell more EVOs before the next big **** comes out.
A csr said to me "but sir, none of our competitors offer yearly upgrades".. Ma'am, none of your competitors offered yearly upgrades WHEN YOU OFFERED IT TO ME IN 2009!!
They have absolutely sent the message to this consumer "We know we're the best deal in town, if you want to go to Big Red or Hell (at&t) please BE OUR GUEST!, and fvck off while you're at it"
Of course I'm not leaving Sprint. IMO they have the best phone (just one, the evo, but I only need one phone) and I admit all this apparent collusion between Sprint and Google is very exciting.
In summary: Sprint, imo you're the best wireless service provide but why you gotta go **** blocking us loyal customers right before the hottest ***** in history hits the street??
That hurts my feelings, and I feel some serious e-blue-balls coming in a few months..
Ultimately I'll probably end up selling plasma (kidding) so I can buy the 3D at full price, but dammit you can't make me be happy about it!!
Batman58 said:
So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.
Click to expand...
Click to collapse
Enjoy your Egyptian phone. Take care now, bye-bye then...
Sent from my PC36100 using Tapatalk
Just called, FIRST I would like to apologize if dirtyshroomz see's this. I am still eligible for an upgrade so I jumped the gun ALSO to let everyone know, for some reason my line that has $75 dollars off in September is going to be a full upgrade JULY of next year, so its no a full 12 months thought that was pretty cool!
Sent from my PC36100 using XDA App
Blitzpwnage said:
I was told multiple times here by shroomz that I would keep my upgrade....and its not there. Nice company hahaha. Guess I'll just call.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yeah that would be the "smarter" thing to do.....lol
I had a webchat with a sprint csr last week, and he said I had a full upgrade eligibility as of 7/1/11. I got my phone on 7/30/10.
On April 1st, i texted upgrade to '1311" and it said the same thing...$150 upgrade on 7/1/11.
Well I just logged onto the Sprint website and now they are saying 5/1/12. I guess no EVO 3D for me. Sprint's ETF are pretty small, so I imagine I'll just break contract and go somewhere else this summer.
Rule of thumb: Don't take the word of a guy who calls himself "DirtyShroomz" as gospel.
Batman58 said:
Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
Click to expand...
Click to collapse
DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.
dezel29 said:
i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...
Click to expand...
Click to collapse
How is T-mobile an improvement?
At least Sprint offers a way to get yearly upgrades...
matt2053 said:
DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.
Click to expand...
Click to collapse
Complete and utterly agree.
Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.
kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
Click to expand...
Click to collapse
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium
Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.
Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol
Nvmd 10 char
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.
It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?
RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
Click to expand...
Click to collapse
Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium
My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..
Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
Click to expand...
Click to collapse
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
Click to expand...
Click to collapse
Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?
I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV
DCRocks said:
As always... YMMV
Click to expand...
Click to collapse
FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....
ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.
AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Niceeeee
Sent from my SAMSUNG-SGH-I717 using XDA
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
albo23 said:
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
Click to expand...
Click to collapse
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
gasolara2002 said:
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
OH MAN, YES! Dude you Rock! I would have loved to see this.
I love seeing AT&T get kicked in the nuts.
This throttle sh!t p!sses me off. I had a very nice rep use a dead IMEI so he could switch my grandfathered unlimited plan, which now gets throttled at 3GB's, becasue ATT refarmed the extra 2Gigs to Simple Mobile,etc.; put me on the LTE plan so I can get 5GBs which is about what I use. I would have bought an LTE device except we probably wont have LTE for another few years! Not to mention the fact Im using a malyasian Galaxy tab plus 7.0 for voice calls and data, because I dont like being force fed the bloated recycled crap options in their stores.
This is so EPIC WIN. I understand networks are changing and much more data is being used these days, but at least let us original unlmited people use a fair amount..
best read all day!
I would happily settle for a sneaky way to unthrottle oursleves, but they are doing it server side, so I dont think we will have much luck.
I will check with my ex but I'm sure that is the reason why. She is an attorney and she normally helps draw up contracts for local entertainers.
Sent from my XT910 using XDA
Check out my thread. I love messing with AT&T!
http://forum.xda-developers.com/showthread.php?p=25834280#post25834280
gasolara2002 said:
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
gasolara2002 said:
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Very nice. My mom has them for DSL and now she got a cell phone through them. I don't understand it but they suck. Good work man.
Sent from my XT862 using XDA
gasolara2002 said:
AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Click to expand...
Click to collapse
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Brilliant.
:thumbup:
albo23 said:
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Click to expand...
Click to collapse
I got it. My ex has been an attorney for 4 years so I take what you say with good vision but experience is supreme. I was partially wrong in my argument. According to her the basis of it is consumer protection laws and AT&T's own terms. My plan which is not a contract but it is a post paid plan. Since I have never put a signature to give consent to any changes I am only held accountable for what is on the brochure for 2006. The brochure which you can find online clearly states that the provider can cut my phone off if I abuse the network in anyway. Throttling is not introduced in 2006 buddy. No one can be held accountable for a contract they never seen let alone never signed. AT&T would have to completely shutdown my phone and release me from the usage of their network according to the brochure. It can be found on google if you are looking for it. As far as misleading the community I did explain but I think most of them might understand it now. So I apologize for not clearly explaining why I can't get throttled. If you are upset because you may have gotten messed over by AT&T or you may have a part time job with them then all I can say is get over it. You are the only sore one out of the bunch.
Sent from my XT910 using XDA
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
9h0s7 said:
Brilliant.
:thumbup:
Click to expand...
Click to collapse
Thank You buddy
Sent from my XT910 using XDA
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
ATHORNFAM2 said:
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
Click to expand...
Click to collapse
I actually wish that could happen. I honestly would be with big red if their network wasn't mainly cdma. The voice coverage is the best in the business.
Sent from my XT910 using XDA
gasolara2002 said:
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Haha, I don't have AT&T so I wouldn't really know about "letting them control you"