Database Users

Repair a Hermes

All,
I'm looking for a company which is able to clean and repair my HERM300 device.
It got wet and now when I want to charge it the led turns red.....
When I leave my device on a warm radiator it works and I can use the device...
But it seems to fail when it gets colder....
Any suggestions?
Cheers and thanks,
Hellejoep

hellejoep said:
All,
I'm looking for a company which is able to clean and repair my HERM300 device.
It got wet and now when I want to charge it the led turns red.....
When I leave my device on a warm radiator it works and I can use the device...
But it seems to fail when it gets colder....
Any suggestions?
Cheers and thanks,
Hellejoep
Click to expand...
Click to collapse
Can you say a bit more on "fail when it gets colder...."
I ask because soon maybe tonight I'm going to make a post on the charging and Red light problem but I'm just wondering exactly what you mean by "fail"
Cheers
Mike

mikechannon said:
Can you say a bit more on "fail when it gets colder...."
I ask because soon maybe tonight I'm going to make a post on the charging and Red light problem but I'm just wondering exactly what you mean by "fail"
Cheers
Mike
Click to expand...
Click to collapse
It blacks out as soon as I connect it to my activesync via USB....
Is it a short circuit?
Or something else?
Cheers,
Hellejoep

mikechannon said:
Can you say a bit more on "fail when it gets colder...."
I ask because soon maybe tonight I'm going to make a post on the charging and Red light problem but I'm just wondering exactly what you mean by "fail"
Cheers
Mike
Click to expand...
Click to collapse
I would like to add something, may be you already know, to red led knowledge. I have a car charger (just plain chinese USB charger with usb cable) When I connect my HERMES I could have 3 conditions: orange (charging) Nothing (not charging) or RED (?). If I soft reset, with charger connected, I ALWAYS have orange, after Windows Mobile screen, But if I disconnect and reconect I have ALWAYS No Light

connecting hermes to charger without battery also enables red light.

Charging Problems - Red Light of Death (RLOD)
Battery Charging Problems, in particular the RLOD so called because the phone refuses to charge and the red LED shows, indicating that the battery is NOT charging.
Background
Problems with charging are not HTC or Windows Mobile specific. Similar if not identical problems are reported across many models and platforms. The issues centre around the state of charge of the battery and the interpretive circuitry in the device and charger. Typically a device will show a Red light rather than an Amber charging light. (NB: RED LED always shows when battery is absent or fails to charge). see also http://forum.xda-developers.com/showpost.php?p=1076879&postcount=28
Getting the battery to start charging once this light is shown is not always straightforward and is as unpredictable and temperamental as priming a water pump (those that have done this will know what is meant). In other words, and to put it crudely, you need to kick start the system. Unfortunately those that have managed to do this have usually tried lots of things before it starts working again. This makes it hard to be absolutely certain about the solution other than perhaps the last 4 or 5 actions taken.
Those that have managed to recommence charging have not reported that the problem recurs on a frequent basis. (possible exception of in-car charging issue). This issue requires patience and time, (time maybe critical, it is possible the issue would resolve itself perhaps as charges dissipate within battery and circuitry involved). However the following points seem probable solutions and were thought to work by some who resolved the problem.
Failure to Charge (Red LED Lit when charger connected)
Causes of this problem are unclear, but in practical terms events leading up to this issue have included:
1
Leaving the phone on charge overnight (possibly but not necessarily with certain programmes or connections running) It seems a fault occurs in the charging system, which causes the battery charge to drain rather than increase. Resulting battery charge is very low. (Another Blog will be added concerning an Active Sync issue which can cause the battery to drain over-night through repeated connection attempts)
2
Through heavy use or not re-charging often enough so that the battery is permitted to reach a sub 10% charge (not precisely known but likely to be very low)
Possible Solutions:
A
1.) Remove battery
2.) Connect the phone to the charger or USB
3.) Insert the battery while connected to charger
4.) Red light should turn Amber
5.) Soft Reset
If this does not work immediately it is suggested that the battery be removed from the phone for around 1 hour and the above steps repeated.
OR
B
It has been found with some phones charging can be re-started by:
1 ) Remove battery
2 ) Connect charger (Optional. I would try this potential solution without the charger connected the first time I try this. If it fails to work then I would repeat the steps with the charger connected)
3 ) Holding the battery, line it up wiith the phone's battery contacts.
4 ) Move the battery rapidly on and off the contacts
6 ) Repeat the above until the Amber charging light comes on. So after perhaps connecting/disconnecting 20 times, insert the battery properly and give it a few seconds to see if the LED turns Amber.
7.) Soft Reset
NB: I have seen two reports where those attempting this report a fairly loud "pop" sound following which the phone began to charge. However in one case the person reported that they then had subsequent problems of signal reception on the phone and thought the popping sound may have been related to this.
OR
C
If your problems remain after trying this a few times you could always try the following to manually charge the battery a little (enough to let the phone charger circuit detect the battery is present when you put it back in)
1) Remove the battery from the phone!
2) Take 3 fresh AAA batteries in series (total 3 x 1.5V = 4.5V)
3) Connected the (+) wire to (+) on the battery
4) Connected the (-) wire to (-) on the battery
5) Hold this in place for 60 seconds.(possibly longer you are trying to charge it enough for charging circuitry to recognise there is a battery installed.
6) Put the battery in your phone
7) Switch on phone and start charging (via USB)
Hopefully you will get the Amber charging light.It may be worth repeating this a few times if not successful on the first try.
The electrical contacts are all important, poor contacts will render this a worthless exercise.
I leave it to you to decide how you connect the wires. If you have no other means you could enlist the help of someone to hold the batteries and wires together while you connect to the phone battery! Warning - Do not connect a mains based transformer to the battery with an incorrect charge rate (mAh) and voltage (V). Any attempt to force charge using mains transformers could be extremely hazardous (explosive). Only a qualified/competent person should attempt to charge the battery in this way. Similarly, even if you are using batteries to do this task, do not leave them connected for more than a few minutes and stop immediately if either set of batteries become warm.If the problem persists:The final resort - a new battery.
Mike
╤

Very good article Mike, I linked it on the Hermes problems wiki page

i just want to add my 2 cents to this, there was an earlier post on here that mentioned the car charger deal where it wont charge unless you turn the phone off, plug it in, then turn the phone.. right now i am on my 2nd 8525 and it has done this, but its not only the car charger (cheap belkin car charger) but it sometimes does this with usb cradle i got from ebay, i have opened the cradle and there isnt anything different, its a straight usb connection, hmm except now that i think about it there is a blue LED, but it shouldnt be drawing enough current to cause this. Also i have a motorola charger in my office that i used with my wizard (i believe output is slightly different, if i remember correctly its a .5 amp where as the HTC charger is 1 amp) but it also behaves in the same manner... the only 2 methods that work constantly and consistantly of plugging in without turning off is either the factory charger, or a regular usb cable on the pc..
just seems weird since all of these problematic situations worked fine on the wizard and i believe they both have the power requirements...
let me toss another idea in the fire here on this, something that just occured to me... i wonder if this somehow could be related to the factory installed driver for this. what made me think of this is how the battery meter only goes by 10%.. could this funky driver be the source of the problem?

shogunmark said:
right now i am on my 2nd 8525 and it has done this, but its not only the car charger (cheap belkin car charger) but it sometimes does this with usb cradle i got from ebay
Click to expand...
Click to collapse
If your cradle is not connected to your PC, or if your PC is off while you see the behaviour you described, then the likely reason is that pin 4 of the Mini USB connector isn't grounded on both your car charger and cradle. See here for more details.
Cheers
Daniel

pof said:
Very good article Mike, I linked it on the Hermes problems wiki page
Click to expand...
Click to collapse
Cheers pof.
Some of the type sizes are a bit strange (but readable!) serves me right for copying and pasting from Word formatting!
Tadzio's link is good/informative and I edited in a link to it in my post - though it's on this page anyway.
Mike

tadzio said:
If your cradle is not connected to your PC, or if your PC is off while you see the behaviour you described, then the likely reason is that pin 4 of the Mini USB connector isn't grounded on both your car charger and cradle. See here for more details.
Cheers
Daniel
Click to expand...
Click to collapse
cradle is connected to pc at all times, and i will deal with the car charger for now cause my HTC one should be arriving any week now, but thanks for the tip!

8525 (hermes) Charging may be voltage sensitive
I have noticed with my new 8525 (USA Cingular model of phone) that it came with a 5.5V charger. Whenever I connect to a 5.0 V USB source charging the phone is very "iffy". Given that the standard for USB is 5.0 V (4.75 - 5.25) there is a problem with the design. My question for the HTC crowd is can this be fixed via a ROM change or are we stuck with a bad design?

hellejoep said:
All,
I'm looking for a company which is able to clean and repair my HERM300 device.
It got wet and now when I want to charge it the led turns red.....
When I leave my device on a warm radiator it works and I can use the device...
But it seems to fail when it gets colder....
Any suggestions?
Cheers and thanks,
Hellejoep
Click to expand...
Click to collapse
http://www.america.htc.com/support/service-repairs.html
Since you got it wet, it is most likely not covered by the warranty, these and the numbers for out of warranty repair if you live in the U.S. I know that for cingular, you have to ship it to them yourself, and they will charge you a $28 diagnostic fee, before telling you how much is costs to fix the problem (if they even can)

heh here almost the same, providers are charging ~$29.5 USD as diagnostic fee but they are more polite, they first tell estimated costs, and only ask for the sum if you (usually) don't order the repair but need back your phone
Hellejoep:
if you are willing to send it abroad (inside EU) and you are either not need "overnight return" or such nonsense or cover the extra costs such operations really need, you may contact me. no diagnostics fee or anything such (though you will have a small loss.
about the charging problem:
the same issue occurs also in Wizard/Prophet, and Charmer (compactII) as well. though not in Magician, even so that they share the exactly same battery.
I believe it must have something to do with the charging controller. I don't have a disassembled unit at home with me now, but I suppose it should be a crap companion chip from Texas, to be interfaced with the ever-worst TI OMAP platform
(sorry, no hard feelings, pals, but someone using such one as an actual everyday phone must have some sorta mental problem )

strange battery issue
Hi all,
I've a similar issue with any charger.
It happened first with car charger (one cradle with an usb output): sometimes it charged, most of all it charged only when power was off.
Now I cannot charge with any method. (those described here: battery charging problems)
Usb cable (it's not original), original power supply, even with the y cable.
When i try to charge, it drain battery (i tried with a new one) and amber led blinks slowly instead to be firmly light.
There's anything I can do?
It's a SPV M3100 buyed two months ago on ebay.
I tried also with two roms WM6 official release ITA ver and Schap's 3.54b ITA ROM WM6
radio 1.48
Any suggestions?

Herm200/tytn problems
hi to all,
i read most of your post on possible problems with this PDA (HERM200/HTC TYTN).
i'll try to spent some few words to explain the story around my pda.
i live in italy and i bought the TYTN on december 2006 and for 6 months with his software problems i used it day by day in my business activity, untill one day, it falled down the ground from my and with all the leather cover (bundled with the pda, an hard black belt cover); then i took it and picked up a telephone number from my addres book and then putted it in charge for all the night; when, late in the morning, i took it, i noted that there was still the red light of the battery indicator and then PDA didn't turned on.
i tried to make soft/hard reset but nothing.
I carried to the italian warranty service of HTC and after 7 days they deliver to me the PDA in the same state that i carried; on the technical report there was: pcb damaged, battery connector pinouts damaged, pda not Repairable - out of warranty.
i thought: "i have had a lot of care for this PDA that still look like as new one"
and now i have a 700€ of unusefull PDA.
Last day i finally decided to open my PDA to find broken pieces and more.... but nothing.... i observed really well: NOTHING of wrong.
Now i will to know if somebody of you, can suggest me something to revive my PDA or suggest me any service center (affidable) in europe (not like the italian one) where to send it for maintenance: I DONT WANT TO THROW OUT MY PDA!
Thank you in advance for your attention and patience.
ps: sorry for my english, i hope it will be comprehensive.

therock-htc said:
Now i will to know if somebody of you, can suggest me something to revive my PDA or suggest me any service center (affidable) in europe (not like the italian one) where to send it for maintenance: I DONT WANT TO THROW OUT MY PDA!
Click to expand...
Click to collapse
If I understood you correctly, your TyTN still works - it just cannot charge the battery, right?
Then, probably one of the cheapest (although not perfect) solutions is to get a cradle that can charge a battery outside the TyTN (like this one on eBay). You will have to power down your TyTN, remove the battery and put it in the cradle every other night or so, so it's not very convenient. But it's cheap. Maybe you'll want to keep this as "plan B" in your mind while you look for a more perfect solution.
Cheers
tadzio

elehcimo said:
Hi all,
I've a similar issue with any charger.
It happened first with car charger (one cradle with an usb output): sometimes it charged, most of all it charged only when power was off.
Now I cannot charge with any method. (those described here: battery charging problems)
Usb cable (it's not original), original power supply, even with the y cable.
When i try to charge, it drain battery (i tried with a new one) and amber led blinks slowly instead to be firmly light.
There's anything I can do?
It's a SPV M3100 buyed two months ago on ebay.
I tried also with two roms WM6 official release ITA ver and Schap's 3.54b ITA ROM WM6
radio 1.48
Any suggestions?
Click to expand...
Click to collapse
Hello!
I had also a battery charging problems with my MDA Vario II (TyTN; Hermes; HERM300):
1. Charging from the AC mains supply with the original miniUSB 5V charger: no problems.
2. Charging in the car with the non-original car lighter miniUSB 5V charger: it was charged only when the phone was OFF; no charging when the phone was ON.
3. Charging with the USB-miniUSB 5V cable connected to the notebook: it is charging only when the phone is OFF; no charging when the phone is ON.
So I asked myself: what is the difference between all these three cases? They are all miniUSB 5V power sources... And I found out an answer: It should be a matter of the USB current amperage.
Original AC miniUSB 5V charger delivered with the phone is 5V/ 1A. When I have bought the car 5V miniUSB charger with the 1A (one amper) amperage - there is no problem with car battery charging anymore... ;-) The phone is charged either way: ON or OFF.
But is it possible to charge the battery correctly from the notebook? I think not, because I have no influence on the current value from the 5V notebook USB.
Previously I had MDA Vario (Wizard): in this phone there were no battery charging problems... I wonder why the are some with the Hermes...
Take care,
Przemo

Przemo_55 said:
And I found out an answer: It should be a matter of the USB current amperage.
Click to expand...
Click to collapse
This is not correct. The problem is well understood and has been discussed several times.
The key is that your device tries to sense what it is connected to:
- if there is USB data traffic, it concludes that it is connected to a computer. It will then negotiate the current (power) it can draw from the USB port with that computer.
- otherwise, your device checks if pin 4 of the connector is pulled to ground. If yes, it concludes that is is connected to a dedicated USB charger, and starts charging, consuming as much power as it needs. This mechanism seems to work only if the device is on - and sometimes not even then (bug?). I guess the mechanism is implemented in software, so it can't function when it is off.
- otherwise, it doesn't know what it's connected to. Could be a computer in stand-by that didn't power off its USB ports or something. Your device concludes it may be unwise to start charging (could, for example, drain the other device's battery).
The cheap after-market chargers do not connect pin 4 to ground (pin 5), so your device doesn't charge. If you are really good with a soldering iron, try connecting pins 4 and 5 of the charger's USB connector, and you'll see that your device will start charging with it.
Cheers
tadzio

tadzio said:
If I understood you correctly, your TyTN still works - it just cannot charge the battery, right?
Then, probably one of the cheapest (although not perfect) solutions is to get a cradle that can charge a battery outside the TyTN (like this one on eBay). You will have to power down your TyTN, remove the battery and put it in the cradle every other night or so, so it's not very convenient. But it's cheap. Maybe you'll want to keep this as "plan B" in your mind while you look for a more perfect solution.
Cheers
tadzio
Click to expand...
Click to collapse
Thank youu Tadzio,
but my PDA is DEAD !
I still don't try to charge the battery separetly.
The reason is that when i carried the PDA to service i leaved the PDA and Battery: i dont wanto to believe that service dont check the battery !??!?
However , i will try to charge the battery separetly and then i will know you the outcome.
Thanx and Cheers
Therock-htc

HTC TyTN does not charge anymore.... Need Help

Hi Guys
I have a problem with my TyTN at the moment.
My device is not charging.
Yesterday i put it in my Docking Station and wait a little time.
But Now the Tynt isnt charged.
I think ist a Problem with my TyTN Hardware.
I have all Power Supplys used they i have, but it doesent work.
Can you help me?
Its this a problem with the accu or a fuse on the circuit ?
Sorry for my broken english i hope you understand me.
Regards Patrik Laube

Hello,
first of all, try to soft reset the device.
If it fails, hard reset it.
If it doesn't work, go the service center.
Good luck

The above advice is fine. But you did not say if any of the LEDs are lit.
Do you get the red NO CHARGE LED?
Does your phone operate normally except for not charging?
Mike

Hello
My Phone is working fine but i cant charge it with the original HTC adapter.
I must load the accu with a special loader.
USB and Charge dont work....
And i have no warranty I cant send it to my operator.
When i plug in the USB Cable it doesent make everthing.
I think it was a to high voltage on the USB or the USB Ground ( - ) had a electrical Power for a litte moment.
Have you an idea?
Thanks for yur help.
Regards Patrik

I had a similar problem, which was sorted by a new rom, but I ascertained it was software problem when I realised it charged when powered off.

PatrikLaube said:
Hello
USB and Charge dont work....
And i have no warranty I cant send it to my operator.
Have you an idea?
Thanks for yur help.
Regards Patrik
Click to expand...
Click to collapse
hi,
try this: when your device is connected via usb, tab on the battery icon in the taskbar on you device, go to the register "advanced" and check/uncheck "When Device is turned on, do not charge the battery when connected to the pc"
thats it
greetz
mizi

I'm having an issue along these lines, also.
My phone has been working fine untill the other night when I tried to charge it via the wall electrical outlet. It will not charge at all, the battery has been drained to nothing and I can't turn it on. The yellowish light doesn't turn on when I plug it in like it used to.
I don't know if this is a battery issue or an issue with the USB connection inside of the phone. On a side note, when it did have power and I tried to connect it to the USB via the PC; it didn't work. The phone was on, but the computer didn't even notice the phone was plugged in. That leads me to believe it would be a connection issue; but I'm not quite sure.
If anyone has anything they can add to this I would appreciate it, thank you.
P.S. Bringing it to a service center is a bit out of the question in the mean time seeing as it was bought on eBay and funds are limited for the time-being.

MiZi666 said:
hi,
try this: when your device is connected via usb, tab on the battery icon in the taskbar on you device, go to the register "advanced" and check/uncheck "When Device is turned on, do not charge the battery when connected to the pc"
thats it
greetz
mizi
Click to expand...
Click to collapse
Hello, I cannot find the "When Device is turned on, do not charge the battery when connected to the pc" in my device. My Rom is WM6.1 CE OS 5.2.20273 cooked by dvha79_ddt.
My HTC TyTN has the sample problem, but i can use the USB to charge normally. It cannot work using my AC adapter Only when the device is open...

About your Battery Issue.
I'll tell you exactly why ur phone isnt charging anymore... If you have been charging it alot on the USB or pretty much any!! charging on the USB u have killed ur battery, never charge your phone on the USB it kinda sucks they should make these phones able to be Sync'd thru USB without a battery cause these batteries should not be powered thru the USB over Time... from syncing to your pc will kill these batteries i have noticed that when u sync this Tytn Ithru USB and the device is at say 70% it charges up to 100% pretty fast i would recommand to you and anyone who reads this dont sync your TYTN or any HTCC phone for to long to the USB Cause it will Trash your batteries Life down the road... Hope this was HELPFUL.
Cheers
Paul

PatrikLaube said:
Hello
My Phone is working fine but i cant charge it with the original HTC adapter.
I must load the accu with a special loader.
USB and Charge dont work....
And i have no warranty I cant send it to my operator.
When i plug in the USB Cable it doesent make everthing.
I think it was a to high voltage on the USB or the USB Ground ( - ) had a electrical Power for a litte moment.
Have you an idea?
Thanks for yur help.
Regards Patrik
Click to expand...
Click to collapse
hi, did anyone solve this problem ? ive got the same problem with my htc touch cruise, i think it charges when turned off but doesnt when on. the orange light doesnt turn on when i plug usb to charge it and it doesnt sync thru the PC neither.
Does anyone has a solution to this ?Thanks a lot!

does anyone has a solution to this ?
hi, did anyone solve this problem ? ive got the same problem with my htc touch cruise, i think it charges when turned off but doesnt when on. the orange light doesnt turn on when i plug usb to charge it and it doesnt sync thru the PC neither.
Does anyone has a solution to this ?Thanks a lot!

^I'm having the same problem with my herm200. I did the soft reset, hard reset changed ROMs but still the same problem. I don't think it's the usb connector because if it is it wouldn't have been able to charge the phone even if it's turned off. Before I'm able to charge it turned on but it would take a few minutes before the orange led turns on, but when I use the phone or if I receive a text the orange led would turn off it's like the charger disconnects but after a few minutes it would go back again. Now it just wouldn't charge turned on, sometimes it gets worse where it just wouldn't charge on or off.
Now I'm already planning to buy an external battery charger.

gypsygirl13 said:
^I'm having the same problem with my herm200. I did the soft reset, hard reset changed ROMs but still the same problem. I don't think it's the usb connector because if it is it wouldn't have been able to charge the phone even if it's turned off. Before I'm able to charge it turned on but it would take a few minutes before the orange led turns on, but when I use the phone or if I receive a text the orange led would turn off it's like the charger disconnects but after a few minutes it would go back again. Now it just wouldn't charge turned on, sometimes it gets worse where it just wouldn't charge on or off.
Now I'm already planning to buy an external battery charger.
Click to expand...
Click to collapse
Are you using an official 1000mA charger? (Not a 500mA one) 500mA ones work, but they are under-powered and can cause strange behaviour, like not charging whilst turned on or whilst on a call. Similar problems can be found with car-chargers that will not charge until the device is soft reset.
Mike

^no it's not the official charger, I have this usb wall charger called Power Juice (phone and mp3 charger).
Input Voltage: AC100-240V
Output Voltage: 5V
Output Current:1000mAh
Do you think it's because I'm not using the original charger?

fixed my charging problems
The boyfriend told me to try a new cable for my charger so he bought me a 5pin usb cable, tried it at home and it worked! I still need to turn off the screen sometimes but that's ok at least I don't have to turn off the phone anymore. Now my battery charges less than 3 hours.

Hold both SoftKeys and Then press the Power button

Or you can also hold both softkeys and then put your stylus into the reset hole.

answer why it does not charge through the usb
Sorry for the very very late response. Under electrical legislation all hand held electrical devices must be insulated and fused. Some of the chargers that you can purchase are sealed without fuse which indicates that the phone has a fuse contained within its circuitry (or there may be 2 fuses one in each device) .
The problem you have encountered is that you have connected your phone to a computer or mains supply to charge. There has been a surge in the electrical supply either on connection or by un-connecting from these supplies (e.g. connect to the computer as it is booting would see a 65w signal through the USB) and this more often than not blows the fuse which sits on the PCB (printed circuit board) just after the usb connection internally to the phone.
you can either have the fuse fixed for 20/25 gbp or you can purchase a new circuit board or you can use an external charger for the battery. As it is only the power input point that is faulty.
hope this helps

Since we are at this non-charging & battery issue, I would like to ask this question on the D838pro. My battery won't charge even after 24 hours of charging. The red LED blinks thru the whole process. The LED did not turn on to orange or green. It is the battery problem because my spare battery works well. I would like to know what is wrong with the battery as I am willing to strip down the battery. Could it be the battery circuit or wiring that had fired?

cyberdroxxx said:
Since we are at this non-charging & battery issue, I would like to ask this question on the D838pro. My battery won't charge even after 24 hours of charging. The red LED blinks thru the whole process. The LED did not turn on to orange or green. It is the battery problem because my spare battery works well. I would like to know what is wrong with the battery as I am willing to strip down the battery. Could it be the battery circuit or wiring that had fired?
Click to expand...
Click to collapse
Never tried stripping down a battery, some things... well, just don't seem worth it. However as a learning exercise it might be interesting. Without lots of testing on a good battery with a multimeter then I have no clue what the readings should be between all the contacts. (Now there's a little job for you) It is as likely the internal structure of the battery is screwed as it is to be a wiring problem.
If you solve it you can certainly report back here
Mike

Elfin won't charge at all

I got my elfin for about 3 years now and today it stopped charging. It won't charge at all with any usbcable nor the wall-charger. The led doesn't turn on. I think the usb jack is broken, but all the pins seem fine. Does anyone have any idea what to do?

If you say the USB jack is gone? did you try conn ur elfin to the computer? is it getting detected?
remove the battery, wait for few minutes, put it back (DO NOT TURN ON ELFIN) and put on charge.

If the USB jack is really broken then you can use a universal battery charger and transfer your files and activesync via bluetooth (only slower)

[email protected] said:
If you say the USB jack is gone? did you try conn ur elfin to the computer? is it getting detected?
remove the battery, wait for few minutes, put it back (DO NOT TURN ON ELFIN) and put on charge.
Click to expand...
Click to collapse
That didn't work. The computer doesn't detect it at all, I've tried several USB cables.
in_da_cloud said:
If the USB jack is really broken then you can use a universal battery charger and transfer your files and activesync via bluetooth (only slower)
Click to expand...
Click to collapse
Well yes, that is the only thing I could think of, but I have none of those. They are fairly expensive to try if you're not even sure.

May be that light is not working properly.
Jus chk whether u see "Charging" in Power settings available in settings -> system.
If it says charging then ur light might have a problem.

svvv said:
May be that light is not working properly.
Jus chk whether u see "Charging" in Power settings available in settings -> system.
If it says charging then ur light might have a problem.
Click to expand...
Click to collapse
I can't check anything, the battery is empty. That's why I think the USB is the cause and not the battery being dead, because it was already near empty when I saw it 'alive' for the last time.

I have the same problem.
Is the battery broken or the phone?

tried another battery
same result
now i'm waiting a tattoo

omg...currently my elfin behave the same way...unfortunately i don't have any other battery to try on
is it possible that your elfin one day just completely stop working? no life whatsoever???
i just can't charge my elfin at all...and yes the battery completely gone
what to do...what to do... *sigh

My Elfin did this last year. The problem for me is the contact pin used for charging in the mini USB jack on the bottom of the phone was squished.
If you look at the bottom edge of the phone with the screen facing the ground then you should see 5 contact pins along the top edge of the mini USB connector. The contact pin on the far left is the charging pin. The contact pins are springy. To fix mine, all I did was use the point of a small pin and gently pried up on the charging pin so it was more exposed.
Hope this helps,
dunlopkr

Same problem on my side
In actual fact, when I got my fist elf, it only worked for a month then the screen stopped working. A quick stop at the distributor and a new unit was supplied. The new unit lasted 3 days and would not charge. After spending many hours swapping cables and trying other chargers and batteries, i came to the conclusion that the charging circuit had been damaged. I had the device replaced with another brand new elf and lo and behold, 3 days later, it wouldn't charge again. I took all I had back to the distributor and had everything replaced with new ones, from cables to charger to phone. I got home, flattened the battery with video playback then charged the phone again. To my dismay, it refused to charge. The broken device was returned again The distributor got so sick of seeing me for the same issues, they took my kit, and replaced it with a new elfin which has been working perfectly till today.
My guess is that the HTC devices have a very low tolerance to electric fault or spiking through the USB which causes the charging circuit to malfunction. All in all, my elf was repaired twice and replaced 6 times with new units in the first year alone. My elfin on the other hand may not be the most feature rich phone on the market but has certainly been my favorite.

Hi all,
same problem here. The power-pin just broke off. I'll try to mend it and report here.

HD2 Died - Power Problem

Thats right.. last night i left my Leo charging, today when i woke up i noticed that the battery level was very low so.. i unplugged it and plugged it again, noticed that the orange led wasnt lighting up, neither was the phone charging.
The phone gets very very very hot when plugged to charger or USB port on my computer and does not charge at all.
Tried it all, left it all day long with the battery out of the phone, tried charging without it in.. and nothing..it just gets very hot where the connectors (pins) make contact with the battery.
Now im trying to charge the battery on a cradle to flash it with stock rom and SPL to get it to warranty..
Any of you guys has any thoughts?

I see i posted in the wrong section.
Thank u mod

Do you always charge via usb into pc? Is your cradle plugged into the wall or pc? I don't know if you have done this, probably so, but check in windows settings->system->Power and inside the battery tab see if the "When phone is on, do not charge the battery when connected to a PC" is checked.

Sean3 said:
Do you always charge via usb into pc? Is your cradle plugged into the wall or pc? I don't know if you have done this, probably so, but check in windows settings->system->Power and inside the battery tab see if the "When phone is on, do not charge the battery when connected to a PC."
Click to expand...
Click to collapse
Yeah.. it crossed my mind to check for it, and that option is unchecked.
Though the charging "orange" led doesnt turn on even if the phone is off.
I usually charge it via usb->pc, allthough i tested with the wall charger and nothing.
I suspect it must have been a power surge that burnt in some way the PBC of the "charging module..thing"
Thanks for the suggestion

i'd check that none of the pins for the battery are in contact with each other if there is heat in that area.

Ok, I'm assuming then that the phone works, but just has low battery at the moment. If that's the case then it doesn't appear to be the battery or the leads. Any chance it's the cable? That of course assumes your using the same one with the cradle. I ask because my device didn't come with a wall charger, just a usb cable so I had to get a few extra plus a wall plug-in with a usb port.

Jack E said:
i'd check that none of the pins for the battery are in contact with each other if there is heat in that area.
Click to expand...
Click to collapse
Yep already checked it..although if it was something wrong with the pins the phone wouldnt turn on.. i dunno

Sean3 said:
Ok, I'm assuming then that the phone works, but just has low battery at the moment. If that's the case then it doesn't appear to be the battery or the leads. Any chance it's the cable? That of course assumes your using the same one with the cradle. I ask because my device didn't come with a wall charger, just a usb cable so I had to get a few extra plus a wall plug-in with a usb port.
Click to expand...
Click to collapse
I have a car charger also.. and nothing.
Your leo didnt came with a wall charger?

BillReed said:
I have a car charger also.. and nothing.
Your leo didnt came with a wall charger?
Click to expand...
Click to collapse
Weird, but unfortunately it didn't. I think being in the US and getting the device from Telstra in Australia may be why I didn't. Well, if it is a hardware problem and you can't get it to charge from the device, I believe you can get a cradle that will allow you to charge the battery independant of the phone. I know it's not the best option on the planet, but it would get your battery where it needs to be to flash and confirm whether or not it's a charging issue with the battery itself.
Come to think of it, this did happen to me several weeks ago. I plugged the phone in before bed as usual and noticed the charging light didn't go on and the battery drained overnight from about 60% to 15%, which it shouldn't have done. Not in standby at least. Soft-reset the next day fixed it. It hasn't done it since. I was installing a bunch of things that evening, which may have been what did it.

I had a same problem with my hd2 and by some miracle and few days of pain
it workd again...and it workd about 5 days and same thing happend al over again...and I think I have solution!
It may be stupid but it work for me...
try to connect your hd2 to charger but without battery and then insert the battery and it should start up your phone and charging...
I apologizes for my poor english

mikelebrat said:
I had a same problem with my hd2 and by some miracle and few days of pain
it workd again...and it workd about 5 days and same thing happend al over again...and I think I have solution!
It may be stupid but it work for me...
try to connect your hd2 to charger but without battery and then insert the battery and it should start up your phone and charging...
I apologizes for my poor english
Click to expand...
Click to collapse
I'll try that when i arrive home..

HD2 cannot be recharged and cannot be recognized by computer

It is really weird. When the battery was low yesterday, I plugged the phone into a wall charger and found that it was not recharged. And then I plugged it into the USB port of my computer, it was not recharged either. The computer also failed to recognize a new device was plugged in.
I tried different computers and different cable. No recharge. No recognition. At first, I thought the battery must be dead. But this cannot explain why the computer did not communicate with the phone. So does it mean the micro-USB port in my HD2 was dead?
The only thing I did recently was to install the latest Chucky Rom. Is it a bug from the rom?
Any help is highly appreciated!!!

its a cgonfig you can change in the settings menu, start, settings, in my phone then the menu on the lowest level, about the phone, battery, there you can mark if you want to charge while connected to the computer, why its not found, i dont know, but know you can charge

foxhotel8899 said:
its a cgonfig you can change in the settings menu, start, settings, in my phone then the menu on the lowest level, about the phone, battery, there you can mark if you want to charge while connected to the computer, why its not found, i dont know, but know you can charge
Click to expand...
Click to collapse
The OP mentioned he can't charge when connected to the WALL charger, so changing the "Charge when connected to PC" option wont fix the fact he can't charge it thrue the wall i'm afraid.
You said you installed a new ROM lately? Maybe revert back to the previous rom or a stockrom to test? If this doesn't work theres a big chance your USB port might be broken... (or a defect charger, but since it doesn't get recognised on the PC aswell i'm a bit afraid it might be your USB port on your device)

doesnt sound like a rom issue since charging happens even if the phone is switched off, so its not handled by the rom. could be a repair job... you can get cradles of ebay that have a battery slot for charging spare batterries. That wayt you can flash wait you need cable working to go back to stock spl... doh!

does anyone know why my hd2 wont turn on unless plugged in and all it does is reset at the "stick together" screen? i was recently stuck at the "this concludes your beta" screen.. but after i hard reseted it.. it kept doing this.. please help!

check your battery

wangxueqian said:
It is really weird. When the battery was low yesterday, I plugged the phone into a wall charger and found that it was not recharged. And then I plugged it into the USB port of my computer, it was not recharged either. The computer also failed to recognize a new device was plugged in.
I tried different computers and different cable. No recharge. No recognition. At first, I thought the battery must be dead. But this cannot explain why the computer did not communicate with the phone. So does it mean the micro-USB port in my HD2 was dead?
The only thing I did recently was to install the latest Chucky Rom. Is it a bug from the rom?
Any help is highly appreciated!!!
Click to expand...
Click to collapse
Have a look in the usb socket on your phone. There should be what looks like a piece of plastic(contact strip), sticking up in the middle of the socket. If this is not there, you have broken the usb socket and will need a new one.
If it is there, is it leaning over to one side (no gap between it and metal socket)? If yes, very carfully try to move it away from side.
If contact plate is there, with a wooden toothpick (do not use anything metal or hard plastic), wipe over contacts, as these sockets tends to fill with dust and lint from pocket.

malex1 said:
Have a look in the usb socket on your phone. There should be what looks like a piece of plastic(contact strip), sticking up in the middle of the socket. If this is not there, you have broken the usb socket and will need a new one.
If it is there, is it leaning over to one side (no gap between it and metal socket)? If yes, very carfully try to move it away from side.
If contact plate is there, with a wooden toothpick (do not use anything metal or hard plastic), wipe over contacts, as these sockets tends to fill with dust and lint from pocket.
Click to expand...
Click to collapse
Thanks for your input. I tried all the methods you mentioned but no luck. The phone is not charged. So I guest the USB charging socket was broken ...
So for HD2 owners, be care of your usb charging socket. It might be very fragile.

Make sure the battery pins in the phone aren't bent. If the conracts aren't good you won't be able to recharge. or so I've heard.

I had the same problem
The only thing that help me was doing a hard reset. I tried to charge it with different chargers, different comp. At one point I was thinking to bring it back to tmobile, but luckily the hard reset did the job. One other thing, I was not able to do the reset by holding down the buttons, I had to do it from settings->security->factory reset and enter 1234. Good luck

I had this very same or similar problem yesterday. I thought I had killed it with a rom update but it turns out I had somehow managed to bend the middle pin on the battery terminals. it would still turn on on but would not charge at all & battery was just draining. When plugged into USB or wall socket it would not show the plug symbol it just showed battery as 100%. once I straightened the middle pin up all was great again.

how did you streighten the middle pin in the usb port i can hardly see anything down there
regards