Database Users

For those on contract with no upgrade...There's Hope!!!

Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!

That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.

TickLe MY eLMo said:
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
Click to expand...
Click to collapse
Yeah I been with them since they were just nextel. My first phone was the i-60 (I think thats what it was called). That dumb brick looking phone with the direct connect, lol.

That's the way to do it! I have been with Sprint since 2000 and have been a VERY loyal customer. Word on the street is that Sprint is hemorrhaging customers, so they have to do what they can to keep them.
If you talk with customer support and try to reason with them, they will be pretty helpful. You basically tell them that it's much more expensive and difficult to get a new customer than to keep an old one (this is taught in all marketing classes). If you talk to enough people and get high up in the chain (managers, etc), it will all work out.

I've been with Sprint for 8 years, so maybe I will hit up the chat and work for some pity.

Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account and super fast.
If you been with sprint more than 8 years they will work something out for you.
In my case in 5 minutes time I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost EVP Preorder:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.

ProGeek said:
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account.
If you been with sprint more than 8 years they will work something out for you.
In my case I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost was:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
Click to expand...
Click to collapse
How do you get in contact with them, though?

thebiles said:
how do you get in contact with them, though?
Click to expand...
Click to collapse
8667270665

Bro I'm willing to bet that when you get the Evo you will renew your contract.

Even if he renews his contract, I don't think that he will really be upset about it unless he planned on leaving Sprint.

swaze said:
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
Click to expand...
Click to collapse
lol, definitely didn't work for me

I am using sprint only for half year. So I don't need to try any way. I just pay the full price or wait for Dec this year to get 75 off. I think I'll get the phone in full price, then sold my Hero, after Dec I can get another phone then sell it.

Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?

unknown_owner said:
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
Click to expand...
Click to collapse
I transfered account from another guy to get mine, took over his contract and he gave me his vogue for free.

just have a third phone handy, i did with my uncle, when i upgraded from my instinct to the HTC touch pro..

I plan on adding a line to my family plan for $10 extra a month, giving my Hero to wife and my wife is giving her phone to my mom who has Cricket service After I get the new line with the EVO I will call Sprint and tell them that we want to change the phones around so I can have my number program to the EVO
I called a Sprint rep just 10 minutes ago and they said this is do-able

I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.

clamknuckle said:
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
Click to expand...
Click to collapse
Its your opinion, but i wasn't a new customer in October either. Think about it. I have been on one of the high end plans over 10 years. So I have been consistently investing in sprint for a while now. So anyone who reaps the benefit of the EVO coming from some other carrier or new to sprint is getting it for $199. They haven't invested a dime yet, but they reap the benefit now. Thats just how I feel. They didn't have to give it to me, i wasn't gonna leave sprint, but IMO its people like me who keep this company afloat and its also people like me who are often ignored because we have already signed a contract so no incentive to please us anymore. Not very good business but I understand thats how it goes.

Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.

ElAguila said:
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
Click to expand...
Click to collapse
or if you just get it from BB you don't have to worry about the MIR

Availability !

Just got back from making the rounds to 4 sprint stores.
Two each corp stores/normal outlets.
At the one (corp) store I use they said that even if paying full price....ie, no upgrade no contract, they were only getting 10 each at the stores.
As I traveled to the other stores they told me without me mentioning the 10 per store thing, that they would only be getting 10 units.
My store guy says to go to Best Buy and get one and then come back and he will activate it and throw in a few accessories.
They ALL said that the big box stores would be getting more than the sprint stores would be getting.
I know this might not make those who have an upgrade eligibility available to them, but those like me who will be paying full price might need to know.
That's it.

bubbacs1 said:
Just got back from making the rounds to 4 sprint stores.
Two each corp stores/normal outlets.
At the one (corp) store I use they said that even if paying full price....ie, no upgrade no contract, they were only getting 10 each at the stores.
As I traveled to the other stores they told me without me mentioning the 10 per store thing, that they would only be getting 10 units.
My store guy says to go to Best Buy and get one and then come back and he will activate it and throw in a few accessories.
They ALL said that the big box stores would be getting more than the sprint stores would be getting.
I know this might not make those who have an upgrade eligibility available to them, but those like me who will be paying full price might need to know.
That's it.
Click to expand...
Click to collapse
You must live in the middle of nowhere, because the big sprint stores out my way (Baltimore) are getting way more than 10. The closest one to my house said 200 atleast on launch day.

Where do you live?

I checked at my local Sprint store yesterday. They said that they had no idea how many Evo's they would have. She said it could be 5 or 20. I'm going to another store tomorrow to see what they tell me.
-------------------------------------
Sent via the XDA Tapatalk App

ejqr5 said:
I checked at my local Sprint store yesterday. They said that they had no idea how many Evo's they would have. She said it could be 5 or 20. I'm going to another store tomorrow to see what they tell me.
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
Oh ****, dude. I'm in Greenville right now too. Where did you ask? I'm planning on getting mine from the Haywood Rd store. Let me know your results.

I'm just outside Chicago, NW 'burbs.
1 of the stores is a repair/tech center, they all said the same thing and I didn't say anything about numbers till they did!
But it would be hard to believe that ANY sprint store gets more than 20, that number of 200 sounds just bragish by the store clerk.
Best Buy in Naperville Illinois, states they will have enough for Pre-Orders with a cut off date for guaranteeing them of 28th this month.

I Went in some big sprint dealers in my local area in New Jersey. They all said that they wont know how many they would be getting. But they know whoever pre-order will most deff get theres before those paying full price or upgrade with no pre-order.
Most likly doing pre-orders on phones like this. They send in how many pre orders they got and just order that many. Same with the palm pre. people had to wait 2-3 weeks before they got another shipment in of palm pres.
Like the user said above i think they would just get about 10-20 and half of those or most will be for pre-orders. If those people dont pick they order up with in 2 days. then its just a first come first serve thing

Today I went to a Sprint store that's by my work (scouting a "plan B" store in case the one by my house runs out) and asked the following:
Q: Are you taking pre-orders for the EVO
A: No.
Q: Will you be opening early on the 4th?
A: No. 9AM like usual. (the one by my house IS opening early)
Q: How many phones will be here on the 4th?
A: Not sure but if you get here before noon you will probably get one. Probably not if you wait until 7PM.
Q: Really? Do you anticipate a long line when you open?
A: At the Palm Pre release there were 15 people already in line when I opened.
Q: Any advice?
A: (Laughs)If it ends up being like the Palm Pre release, which had as much buzz before it as the EVO, it will be crazy for a couple of hours and then dead.
If you come here around 11AM or noon there will probably be no wait.
So, it sounds like there's going to be more than 10 phones there on the 4th. This is a small store that's kind of off the beaten path so I imagine the larger stores will have more.
I've also got a guy at a Radio Shack that said he will put one aside for me if I call him in the morning of the 4th. He made it seem like I had nothing to worry about. I think I'm (sort of) covered but I am still worrying and obsessing about it
HTC's next super-phone should have a time machine built in to get me to the next upgrade.

yeah the store b y me pretty much said the same thing. the manager said around 100 phones. they are opening an hour early. he said come around noon and there should be no wait. he said sprint orders phones from numbers from recent launch dates. he said when the palm pre released the store got 90 phones and they were sold out by the end of the day. he said the evo has got a lot more attention so it should be around 100 phones this store will get. oh yeah, no pre orders.

watzone69: I checked 2 stores in the Pflugerville area this weekend with much the same list of questions...same replies. Come before the end of the day, should be ok.

Radioshack where I live said they are getting 10 phones plus the number of preorders they get.

Sprint is anticipated a large order. If you call most of the large stores they will not be taking pre-orders not because of the lack of interest. They are not taking pre-orders because they will most likely have enough to feed the frenzy for the first 4-6 hours.
The Droid Incredible was the same way. There wasn't a long line but more so of a steady pace that last the whole day. It was gone the next. Now nationally backordered.
Just get in a little early or call on June 3rd and make nice with a manager and tell them you would really like one on June 4th. I did that with the Incredible and they held one for me. I just got them to talk about the phone, how business, do you like the phone, etc. Then they said - "Hey look I will hold one for you, give me your name".
Don't spend your wheels worrying about it. You have to remember there are Best Buys, Radio Shacks, Sprint Stores and Independent resellers as well. Lot's of ways to get one.

The Radio Shack I went to said they haven't even had any inquiries about it. After I pre-ordered mine he said he would call the district manager and make sure they had it for me.

sold out in virgina bb
http://www.bestbuy.com/site/olspage.jsp?id=pcat17006&type=page&skuId=9895819&_requestid=133906

Sprint corporate stores lying to existing customers - no evos for you

So I starting calling the corporate sprint stores in my area and I noticed they were all asking if I was an existing (EC) or new customer (NC) before telling me if evo's were available. Turns out they are lying about their evo stock to EC. They will sell you one only if you're a NC
So I called a store, and told them I was a tmobile customer.
"We have 5 in stock so if you come in the next 30 minutes you can get one" .
Then, I told them I wanted to buy the phone outright, full retail, no line activation
sprint rep told me they don't have phones in stock for me.
Immediately I called sprint customer service; they called the store. (10 min after original call). Store now says none are available, and there is a waitlist.
I'm not the only one.
http://androidandme.com/2010/06/car...unning-low-but-could-be-higher-than-we-think/
Try it yourself:
Around Sunnyvale, Ca
5 of 6 stores I called asked if i was an existing customer before answering if they had it in stock. 6 store said none.
2 of 2 stores, told me they had stock, then changed tune when they found out i was an existing customer.
I should have just gone to the store, waited for them to present the phone. then reveal I'm an existing customer. If they try to pull it back, then call sprint customer service.

Sprint may be trying to lure new customers to their network. More money on a new customer than an existing one. Shady but it may be true.

Lol this is so true. My wife and I were on vacation in Florida this week. We decide to go to a sprint store to see if any were available. They ask is this for an existing account or new account. I say new account. Mind you at least 5 people were in front of us asking for evos. Bottom line, when we said we were new customers the manager pulls out 2 evos for us and set up our account. Needless to say we got very strange looks at us and probably some middle fingers behind our backs as well. Feeling sorry for the existing customers.

Remember a corporate store does not get paid on the new or upgrade like a third party agent would. So I do not see the incentive outside of perhaps signing new customers. But then again I would hope they want to keep the old ones as well
Sorry to hear that you are having these issues.
A letter to Mr. Hesse would be good to report this [email protected] - don't expect a nice reply from him though It's automated. Email [email protected]
he will like it - no really he would.

No surprise really since they work off commission..
-------------------------------------
Sent via my EVO using XDA Tapatalk

This happened to me.
I'm an existing Sprint customer. I entered into a 2 year contract in December and got an HTC Hero.
I visited a Sprint corporate store in Culver City, California on launch day at 10:00am. I took my lunch break early (hour lunch). I signed in with the person at the front kiosk and it took 45 minutes before a sales person seen me. I told him I had a Hero, am not eligible for an upgrade, and would like to purchase an Evo outright a full price, and have my account moved over to it. He said he couldn't do this and he could only sell the Evo to customers who were eligible for an upgrade or if I wanted to add a new line. I was pissed and was going to be late coming back from lunch, so I left.
On the way back t work I called Sprint customer service from my phone. I explained what happened and the customer service rep said the store should have been able to sale me the phone at full price as long as I had the phone activate in the store, which I was going to, because I was going to have my account moved over. The customer service rep said she'd call the store to find out what happened on my behalf. I asked her if she could have the store hold a phone for me because they'd probably be sold out by the time I got off of work. She said she couldn't do this because the phone was in high demand.
Later at work I got a voice mail from the customer service rep I talked to earlier. She called the Sprint corporate store that wouldn't sell me the phone and talked to the manager. The manager agreed to hold a phone for me until I got off work for the inconvience.
After work I visited the Sprint store. The manager directed me to the person earlier who wouldn't sell me the phone earlier. The first thing the sales rep told me when I sat down was that they were instructed not to sale the phones to existing customers unless they were eligible for an upgrade or adding a new line. I think it's the store managers instructing their employees to do this to make their numbers look better or something.

Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!

pirokosan said:
Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!
Click to expand...
Click to collapse
I'd say, all in all, you paid way too much for your phone (including your tickets) But at least you have two phones now. (sarcasm if you didn't get that)
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.

They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
Jye75 said:
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.
Click to expand...
Click to collapse
I HIGHLY concur with this statement... fool.

This is not new. T-Mobile was doing the exact same thing when the HTC HD2 ca me out...mainly due to the low supply.

T mobile was doing the same with the HD2

Reps in stores get more commission off building a brand new accounts and new activations. It's like this on all carriers.

They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
Click to expand...
Click to collapse
nope. they are lying. if you read the thread its not sprints policy to separate stocks for existing and new customers. they rater get more commission buy refusing to sell to me rather than another customer. they refuse by telling me they have none when they do. Of course, sprint structures their commission in away as to encourage this behavor.

guess i got lucky
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...

I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.

katastrofik said:
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...
Click to expand...
Click to collapse
And you also got an extra phone bill every month for 2 years for a 3rd line.
EDIT:
While telling people only new/upgrade accounts can get the phone is shady and unethical, I have to admit I wouldn't mind being able to restrict it to that at my store. It sucks selling something and making 0 money off it when the next guy would put some $ in your pocket. But alas, I just sell them to whomever. (assuming I have any in stock lol)

ShortBusCandid8 said:
I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.
Click to expand...
Click to collapse
they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS

radio shack
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.

torchTheMall said:
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.
Click to expand...
Click to collapse
I was investigating where to get mine from on release day. I am a current customer not eligible for an upgrade. I was going to be buying outright. bestbuy wanted 599 for outright, radio shack wanted 499 outright and sprint wanted 450... I talked to someone at a commission based sprint store and he explained that they were not selling outright because the store made no money off of it. I was a little annoyed, but understood why... plus that store only ordered 15 evos. I then went to radio shack. they told me that they had a very large order and that they would be able to sell me one outright... The day of the release, I woke up at 6 in the morning and headed over to the radio shack that said they would sell it outright. When I got there, the sales rep that I had talked to before appologized to me and told me the regional owner of all my areas radio shacks had sent out an e-mail telling them not to sell outright.... I felt defeated.... I decided to just wait till later and get it when I could. I was driving around my home town around 3 p.m. and drove by the corporate sprint store and decided, why not. I went in, walked right up to a rep, no lines at all, and asked if they by chance had any evos left and that I wanted to buy it outright. he sat me down, walked into the back and walked out with an evo. he told me that after this one they only had 3 left. He explained to me that corporate stores don't make more or less on upgrades or outrights. To finish up this long story, I ended up getting it for 450 from the corporate store in my area. Not all of the stores were turning away outrights. Next time there is a new phone release, I am going back to that store. If any of you are in St. George, Utah, It is the only corporate store there...

jblazea50 said:
they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS
Click to expand...
Click to collapse
Didn't know USPS does guaranteed delivery? They are the slowest shipping out there.. Yeah, they should've used UPS or FedEx for better tracking..

[UPDATE] Sprint Waiving Mail in Rebates???? Not for long

Sounds like this may only last until April 16th. O well.
http://www.androidpolice.com/2011/03/25/sprint-announces-mail-in-rebates-coming-to-an-end-on-march-27/

A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.

Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.

We signed up for Sprint around the beginning of February, I sent in my rebate forms about the beginning of March (because I changed from Epic to EVO, so I had to wait to send the forms with receipts in). On the 14th they sent me an email saying that they received it.
I checked the link today to check the status on it (https://www.sprintrebates.com/) and It says that it's been approved, in the final stages of processing, and that my check should be mailed to me within 30 days.
I would have gone to Best Buy had I known better, c'est la vie.

If anyone plans on upgrading until then, I guess its worth it.

sobis1dm said:
A friend of mine bought his last Friday at Sprint, sans-rebate. He went in there and told the rep he'd just go to Best Buy. The rep waived the mail in and threw in a pouch.
When the phone first came out and supplies were limited they stuck to their guns... but now that the phone is everywhere, I think they're feeling the hurt a little from losing to BB/Radioshack.
Click to expand...
Click to collapse
you realize sprints not losing anything on this, right? the customer is still signing up to pay a bill to them each month
datajosh said:
Yeah, Sprint is testing out in-store instant rebates instead of mail in starting next week. I've heard it from a couple of Sprint store employees in different areas. There's no information yet on how long the "testing" will go or if it might become permanent. It's certainly a great idea on their part.
Click to expand...
Click to collapse
this isnt a trial, it was already trialed in a few markets and now is going nationwide

It's just alot more convenient. I upgraded a few weeks ago and i have to wait for my rebate to come in the mail. In the mean time i have an extra $100.00 i have to pay on my bill, along with the new phone.

This was tested in austin texas and columbus ohio and we saw an average 30% growth in month over month sales. It will be here until the 16th of april and determined after that if it will be made permanent.
Sent from my PC36100 using Tapatalk

My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
Sent from my PC36100 using XDA App

matt2053 said:
My understanding is that the margins on the devices are razor thin and the carriers really could care less who sells you the device retail. They make all their profits on the service. So I doubt losing retail device sales to Best Buy is their motive for this.
But then again I don't own a sprint store so I have no idea how accurate that is.
Either way it seems like Sprint is making some nice, aggressive moves to sign up new customers.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Thats true. Not much markup on the phones retail prices. Not to mention we sell them on contact for almost nothing. Were just selling a subscription service
Sent from my PC36100 using Tapatalk

Did the rebate get us to buy he Treo? No.

Follow up to this post: http://forum.xda-developers.com/showpost.php?p=12393565&postcount=4
I got my rebate check yesterday. It was $200 exactly as was stated (my wife and I both got phones). Six weeks was about right, then.

The instant rebate has been extended to May 7th.

Tmobile Lost My G4!!! Or was it UPS!!!

Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:

memtenn said:
Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:
Click to expand...
Click to collapse
Last time this happened to me, TMO filed a ticket to just attempt to locate the phone... which took another two weeks.
SMH.

OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday

Wow, I would have cried! Got mine ok.

shook187 said:
OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday
Click to expand...
Click to collapse
If so, donate one to a Dev to work on root!
Sent from my S5 using your mom

Dennisg34 said:
If so, donate one to a Dev to work on root!
Sent from my S5 using your mom
Click to expand...
Click to collapse
Or just be honest and return one... But who does that really?!

20degrees said:
Or just be honest and return one... But who does that really?!
Click to expand...
Click to collapse
Companies screw US all the time, f*** them
Sent from my S5 using your mom

Dennisg34 said:
Companies screw US all the time, f*** them
Sent from my S5 using your mom
Click to expand...
Click to collapse
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
Click to expand...
Click to collapse
Um no. I have Verizon, so believe me when I said f*** them. They DO screw you. Get off your high horse. I'm not a low life with innocent people.
Sent from my S5 using your mom

I got boned by vzw. I did po on 27th (before it offically opened in 28) and they messed up my order somehow. By the time the reached out to me to fix it - it was after 3pm so mine did not go out like everyone else's so mine will come 1 maybe 2 days late now. It took 1,5hrs & 3 people to fix the issue. Why? Because I ordered & paid full retail and that threw all of vzw into a loop they couldn't rectify.
I did eek a $25 credit out of them for all of the hassle. So I suppose that is some consolation - but I'd rather have the phone Monday given my schedule.

shook187 said:
OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday
Click to expand...
Click to collapse
I know right. Lol

MicroMod777 said:
Wow, I would have cried! Got mine ok.
Click to expand...
Click to collapse
I almost did but my wife was with me.lol

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
Click to expand...
Click to collapse
Now companies do get us alot but take forever to fix their mistakes but the last T-Mobile rep really took care of me credited me back the overnight shipping cost and even waived the 60 tax for the phone itself so yes if I end up getting two on Monday I will return one. She will be the one that saved them from me being devious if i do get two phones because the first 15 reps that I spoke to (and I do mean 15) lied and told me it was )a. On the truck for delivery or )b. It was same day shipping and delivery (I knew that was a lie). So they will screw you if you let them or don't catch them. Consistency with them is key I guess.

I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho

nonmindo said:
I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho
Click to expand...
Click to collapse
I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope

fryingpan0613 said:
I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope
Click to expand...
Click to collapse
I called customer care cause tge part in the instructions that said "failure to use enclosed bag may result in denial"... They said as long as the return label is used and phone well padded its ok, id suggest if anyone else has this issue and they use their own box to call CC and have them note on ur account

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
Click to expand...
Click to collapse
Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.
There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.

geoff5093 said:
Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.
There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.
Click to expand...
Click to collapse
I worked for Verizon as tech for 4 years and can tell you first hand they are greedy bastards. Their top management is rude and arrogant always competing for #1 positions at the cost of their employees and customers. I saw people get fired every month for bs stuff.
Also all they care is about the high earning customer who can pay that $500 a month cell bill and want to squeeze every last penny out of them. Sadly they do and get away with it and lock them in for 2 year contracts.

memtenn said:
Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:
Click to expand...
Click to collapse
Everytime I order something like my g4 as I'm tracking the phone through ups I always fear that the phone will get lost or just not show up.... But it did. Wooo hooo. I took it up to BestBuy and some phone Stores to try to get a case for it. they're looking at me like WTF we ain't even got that phone yet how the hell if you get it.