New phone direct from Sprint - Hero CDMA General

FYI...I just received a replacement phone directly from Sprint in a consumer retail box (ie not a refurbished phone), this phone came preloaded with 2.1

Very good news
Sweet man! How did you go about getting a new phone? Did they order it for you at a store or through customer service? I got one about a month ago & it was a refurb. Thanks!

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T-Mobil (UK) stock of HD2

I called last week thursday and they said they will have them on Friday but no luck yet.
Does anyone know when T-Mobil will be getting more of these in stock.
T-mobil n ow have them back instock for upgrades or new contracts if anyone is looking
So have MobilPhonesDirect, mine's shipping for delivery Friday
bump...anyone know what the situation is now with t-mob?
I just called them and they had a delivery today of 30 and have sold out. But some T-mobil stores are getting stock in later today as well.
ITs funy when I first rag them today and went through to direct sales they had them in stock for new connections but when I told them I wanted to upgrade they said we have none in stock for upgrades.
What a joke,
I suspect that's what all the main providers are doing..trying to rope in new punters and stuff the one's they've already got...a bird in the hand etc...if you've got the cash to splash all the sim free outlets seem to have stock at the moment which if you're prepared to get a new number may be the way to go
terrytpot said:
I suspect that's what all the main providers are doing..trying to rope in new punters and stuff the one's they've already got...a bird in the hand etc...if you've got the cash to splash all the sim free outlets seem to have stock at the moment which if you're prepared to get a new number may be the way to go
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or if you're due for an upgrade then harrass t-mobile into giving you their super discounted sim-only deal.
You can if you're really persistent get them down to under £9 month including web&walk for a basic pkg.
Obviously that does mean you have to have teh cash to buy a sim free HD2 though.. but over two years it may work out cheaper!
I'm seriously tempted to forget about a contract and go to payg when my contract ends. £10 per month and you get free data.
I think I might have to do that and get a sim only phone and get them to put me on a super low mothly tariff.
I have just checked some stores today via phone and they say that they are getting some stock in today sometime this afternoon.
If I have no luck this afternoon then I will go the Sim free option.
Lets see what happens!
If anyone does find stock in their local T-mobil store in the London Region then please let me know.
Thanks
tmobile do have new stock i ordered online about 7 days ago got an email yesterday saying it was on its way should be with me within 2 days, and its just turned up today.
mine turned up today after 7 days from ordering online (new customer)

Sprint corporate stores lying to existing customers - no evos for you

So I starting calling the corporate sprint stores in my area and I noticed they were all asking if I was an existing (EC) or new customer (NC) before telling me if evo's were available. Turns out they are lying about their evo stock to EC. They will sell you one only if you're a NC
So I called a store, and told them I was a tmobile customer.
"We have 5 in stock so if you come in the next 30 minutes you can get one" .
Then, I told them I wanted to buy the phone outright, full retail, no line activation
sprint rep told me they don't have phones in stock for me.
Immediately I called sprint customer service; they called the store. (10 min after original call). Store now says none are available, and there is a waitlist.
I'm not the only one.
http://androidandme.com/2010/06/car...unning-low-but-could-be-higher-than-we-think/
Try it yourself:
Around Sunnyvale, Ca
5 of 6 stores I called asked if i was an existing customer before answering if they had it in stock. 6 store said none.
2 of 2 stores, told me they had stock, then changed tune when they found out i was an existing customer.
I should have just gone to the store, waited for them to present the phone. then reveal I'm an existing customer. If they try to pull it back, then call sprint customer service.
Sprint may be trying to lure new customers to their network. More money on a new customer than an existing one. Shady but it may be true.
Lol this is so true. My wife and I were on vacation in Florida this week. We decide to go to a sprint store to see if any were available. They ask is this for an existing account or new account. I say new account. Mind you at least 5 people were in front of us asking for evos. Bottom line, when we said we were new customers the manager pulls out 2 evos for us and set up our account. Needless to say we got very strange looks at us and probably some middle fingers behind our backs as well. Feeling sorry for the existing customers.
Remember a corporate store does not get paid on the new or upgrade like a third party agent would. So I do not see the incentive outside of perhaps signing new customers. But then again I would hope they want to keep the old ones as well
Sorry to hear that you are having these issues.
A letter to Mr. Hesse would be good to report this [email protected] - don't expect a nice reply from him though It's automated. Email [email protected]
he will like it - no really he would.
No surprise really since they work off commission..
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Sent via my EVO using XDA Tapatalk
This happened to me.
I'm an existing Sprint customer. I entered into a 2 year contract in December and got an HTC Hero.
I visited a Sprint corporate store in Culver City, California on launch day at 10:00am. I took my lunch break early (hour lunch). I signed in with the person at the front kiosk and it took 45 minutes before a sales person seen me. I told him I had a Hero, am not eligible for an upgrade, and would like to purchase an Evo outright a full price, and have my account moved over to it. He said he couldn't do this and he could only sell the Evo to customers who were eligible for an upgrade or if I wanted to add a new line. I was pissed and was going to be late coming back from lunch, so I left.
On the way back t work I called Sprint customer service from my phone. I explained what happened and the customer service rep said the store should have been able to sale me the phone at full price as long as I had the phone activate in the store, which I was going to, because I was going to have my account moved over. The customer service rep said she'd call the store to find out what happened on my behalf. I asked her if she could have the store hold a phone for me because they'd probably be sold out by the time I got off of work. She said she couldn't do this because the phone was in high demand.
Later at work I got a voice mail from the customer service rep I talked to earlier. She called the Sprint corporate store that wouldn't sell me the phone and talked to the manager. The manager agreed to hold a phone for me until I got off work for the inconvience.
After work I visited the Sprint store. The manager directed me to the person earlier who wouldn't sell me the phone earlier. The first thing the sales rep told me when I sat down was that they were instructed not to sale the phones to existing customers unless they were eligible for an upgrade or adding a new line. I think it's the store managers instructing their employees to do this to make their numbers look better or something.
Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!
pirokosan said:
Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!
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I'd say, all in all, you paid way too much for your phone (including your tickets) But at least you have two phones now. (sarcasm if you didn't get that)
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.
They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
Jye75 said:
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.
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I HIGHLY concur with this statement... fool.
This is not new. T-Mobile was doing the exact same thing when the HTC HD2 ca me out...mainly due to the low supply.
T mobile was doing the same with the HD2
Reps in stores get more commission off building a brand new accounts and new activations. It's like this on all carriers.
They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
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nope. they are lying. if you read the thread its not sprints policy to separate stocks for existing and new customers. they rater get more commission buy refusing to sell to me rather than another customer. they refuse by telling me they have none when they do. Of course, sprint structures their commission in away as to encourage this behavor.
guess i got lucky
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...
I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.
katastrofik said:
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...
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And you also got an extra phone bill every month for 2 years for a 3rd line.
EDIT:
While telling people only new/upgrade accounts can get the phone is shady and unethical, I have to admit I wouldn't mind being able to restrict it to that at my store. It sucks selling something and making 0 money off it when the next guy would put some $ in your pocket. But alas, I just sell them to whomever. (assuming I have any in stock lol)
ShortBusCandid8 said:
I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.
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they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS
radio shack
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.
torchTheMall said:
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.
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I was investigating where to get mine from on release day. I am a current customer not eligible for an upgrade. I was going to be buying outright. bestbuy wanted 599 for outright, radio shack wanted 499 outright and sprint wanted 450... I talked to someone at a commission based sprint store and he explained that they were not selling outright because the store made no money off of it. I was a little annoyed, but understood why... plus that store only ordered 15 evos. I then went to radio shack. they told me that they had a very large order and that they would be able to sell me one outright... The day of the release, I woke up at 6 in the morning and headed over to the radio shack that said they would sell it outright. When I got there, the sales rep that I had talked to before appologized to me and told me the regional owner of all my areas radio shacks had sent out an e-mail telling them not to sell outright.... I felt defeated.... I decided to just wait till later and get it when I could. I was driving around my home town around 3 p.m. and drove by the corporate sprint store and decided, why not. I went in, walked right up to a rep, no lines at all, and asked if they by chance had any evos left and that I wanted to buy it outright. he sat me down, walked into the back and walked out with an evo. he told me that after this one they only had 3 left. He explained to me that corporate stores don't make more or less on upgrades or outrights. To finish up this long story, I ended up getting it for 450 from the corporate store in my area. Not all of the stores were turning away outrights. Next time there is a new phone release, I am going back to that store. If any of you are in St. George, Utah, It is the only corporate store there...
jblazea50 said:
they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS
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Didn't know USPS does guaranteed delivery? They are the slowest shipping out there.. Yeah, they should've used UPS or FedEx for better tracking..

Does replacement need receipt? or only phone

Does replacement need receipt? or only phone?
My phone is bought from ebay. was brand new when I bought.
they never asked me for receipt
When I got mine replaced less than a week after I bought it, I not only needed the reciept, but the sales clerk at the T-Mobile store wanted all of the contract paperwork I signed too.
I don't think they like me there.
how about someone else?
recently my nexus was robbed from me after a wild night in vegas
i believe i just faxed asurion a copy of the upc from the box. then they tried to send me a mytouch 3g. i wasnt having any of that...ended up getting a vibrant.
I bought mine online from the tmobile site. When I called for a replacement, they only asked for the imei number and sent one out.
Sent from my Vibrant using the xda-app.
If you bought it from ebay, I don't thing tmobile will replace it, right?

Sasktel Customer Service Issues

Right now my second phone is being repaired and Sasktel isn't offering any type of discounts. They have to ship the phone to Ontario so it's around 4-6 weeks to get the phone back.
I'm wondering is there any other Sasktel customers out there suffering the same problems, or any that got any discounts?
When my Sasktel SGS died, it was back 9 days later. Make sure you call the dealer every few days, though - they like to sit on your phone a good long while before telling you it is ready for pickup.
It has been 3 weeks today since I sent my phone in (Wireless Age @ Market Mall) and have not heard a peep. Was hoping to have it back. Wishful thinking I guess.
All I have been told is that I will be refunded my data plan fees because I have a ****ty LG Rumour. Any other Sasktel stories? I wonder if my phone will be replaced or repaired...
Jsick said:
It has been 3 weeks today since I sent my phone in (Wireless Age @ Market Mall) and have not heard a peep. Was hoping to have it back. Wishful thinking I guess.
All I have been told is that I will be refunded my data plan fees because I have a ****ty LG Rumour. Any other Sasktel stories? I wonder if my phone will be replaced or repaired...
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I wish my dealer had been that nice... they outright refused to do anything at all.(Wireless etc. Costco Regina) They wouldn't send it in, exchange it, and they said even if they would take it as a warranty they do not give loaner phones. (phone purchased september 4)
I ended up taking it to the SaskTel Store in the Cornwall Regina, they sent it in, gave me a brand new gravity 3 as a loaner, and credited back the data plan.
I although I didn't get any credit like bell customers are getting, overall I can't really complain, seeing as without SaskTel taking the phone back I would have been SOL

Best buy sucks

Just received a email preorder delayed its gonna shipped in 30 days,call customer support and lady told me its gonna be available MAY 15,sprint gold
Yeah same message for a VZW model. Going to try and cancel
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I just picked up my AT&T G5 this afternoon, only issue I had was them not having the free promo items in stock. "Extra battery, cradle, cable" Mine is arriving in store Thursday the 7th; I did receive my free $100 gift card though. Not an unpleasant experience surprisingly.
Picked up my Titan Sprint G5 from Best Buy this morning, the cradle kit originally back ordered has shipped today.
Verizon model titan color picked up from best buy today as well. None of the promo cradle kits were shipped to them. Apparently it's going to be shipped to my house on the 4th-5th.
Same as few above, Vz Titan, picked up no issues. Promo cradle/battery and USB Micro/C converter shipping next week.
maybe its because you ordered that it arrived to you directly and they are waiting for the "preorder" bonus, maybe try changing the order to pick up at store. i too got my g5 today for att and the bonus didnt arrived yet but they will call me when it arrives i also aplied to the lg page bonus so that i could have 2 spare batteries.
husyk said:
Picked up my Titan Sprint G5 from Best Buy this morning, the cradle kit originally back ordered has shipped today.
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which is the LG Item Code for the Cradle ?
I preordered my G5 in store at best buy and the cradle/batt didn't show up, their system wasn't even loaded for it other than it being an online item or something. They basically had to special order it in for me , then the manager had to override it to get it to me for free. Either way, no big deal, I can manage until next week without my Free extras. I'd imagine I'll only need the secondary batt on rare occasions.
they delayed mine so i went into the store and they said they had 3 on the shelf. Im like why did my instore pickup get delayed then. Oh well canceled preorder and reordered. Special ordered accessory bundle and off i went.
I didn't get a notice but I went to the store on Apr 1 and they had my phone, but no accessory bundle. I bet that's wht they're all delayed. I was able to pick mine up anyway and had the accessory bundle set up to ship to my house when available.
i went into a best buy on sat and they had 1 g5. not one person knew anything about the phone. all the staff kept saying how ugly and stupid the phone was and only bashed it. Funny they had nothing but bad things to say and not a single person had even used the phone... I have been doing much research and the intranet has much of the same. Nothing but negativity or pre-release reviews that don't give this phone any justice.
apparently no one ordered the bundle, so mine is coming in the mail as well...
wolfgart said:
which is the LG Item Code for the Cradle ?
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LG - G5 3-Piece Accessory Bundle - Multi
Model: LG G5 ACCY Bundle
SKU: 5067600
Expected Delivery April 5, 2016
Can anyone confirm a $100 BB gift card when buying for Sprint? I'll be getting the Sprint one on installment plans and have seen conflicting info on whether the $100 gift card works for Sprint.
panamaniac said:
Can anyone confirm a $100 BB gift card when buying for Sprint? I'll be getting the Sprint one on installment plans and have seen conflicting info on whether the $100 gift card works for Sprint.
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I don't see Best Buy gift card as an option:
-$100 payment with 2 year contract.
-$24/month installment payment assuming good credit.
rafal2006 said:
Just received a email preorder delayed its gonna shipped in 30 days,call customer support and lady told me its gonna be available MAY 15,sprint gold
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Received the phone today and i cant activated some crap about meid not in the system i have to take it to technicians in the store
http://forums.androidcentral.com/showthread.php?t=273927
Knew best buy pre order sucked long time ago. Sprint is getting worse and radio shack going out of business.... At the mercy of big company asses
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i think the $100 gift card is for at&t- the phone is $199 and you get a $100 gift card in the mail in a few weeks. Sprint phone is $99 at the register so no gift card.
I have at&t and purchased from best buy , it's a $100 best buy gift card that I got right away. Still havent found anything useful to buy as of yet from there.
husyk said:
I don't see Best Buy gift card as an option:
-$100 payment with 2 year contract.
-$24/month installment payment assuming good credit.
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Click to collapse
It's here. I showed this to the rep and he agreed Sprint also receives $100 gift card. I was unable to upgrade for unrelated reasons, however, so I can't confirm that he would have eventually actually given me the gift card. But he was convinced.
However, I'm doing the $150 *cash* bonus on trading in old smartphone via Sprint directly instead. For some reason they're also taking off $15/month for switching to the installments, so once I trade in the old phone it'll be like they paid me $44 over the next two years to have upgraded.

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