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I'm sorry if there was any mention of this problem before, but I wasn't able to find it.
But what happened this afternoon was kinda troubling. I've just bought my HTC Hero, two days ago. I've synced it with outlook with 700 something contacts. And all was fine. There was some trouble with syncing, but all contacts were transferred to phone memory.
When out of a blue, this afternoon, I pulled my phone out of my pocket and all contacts simply vanished. Calendar was still intact, txts as well, all fine but the contacts.
When I came home, I tried to sync it again but it just synced two calendar notes. It synced as if all contacts were on the phone, but they were not. So I've managed to restore them by over-riding phone with PC.
Can anyone explain this? How do I know this won't happen again?
I'm using Windows 7 and Outlook 2007 as well as the latest edition of HTC Sync.
(maybe relevant, maybe not, I've managed to hopefully resolve the before mentioned troublesome connection when syncing by manually installing drivers for Windows 7)
Thank you. I hope I was clear.
Probaby an obvious one but if you go into Contacts=>Menu=>View have you accidentally unchecked the set contacts you want to show ?
I'm having the same problem, but running Windows XP w/ Outlook 2007 instead.
First time was using stock ROM. One day all my contacts disappeared (phone and google contacts). The phone contacts I retrieved by forcing HTC Sync to overwrite my phone's data with my PC's. The google contacts I retrieved by doing a factory reset and setting up my google account again.
Then I installed MCR 2.6, and again my contacts disappeared, but this time only the phone contacts (the google contacts remained).
Has anyone else experienced this?
The same problem, twice.
Both time I had this problem when I sent a message.
I think this should be a problem of the ROM-version, and I hope the next ROM will fix it.
I've been trying to figure this out forever.
Every once in a while my phone contacts will vanish, but the Google contacts always remain.
I've tried turning off synchronization for Google contacts and it seems that my phone contacts have stopped vanishing for now. Has anyone faced a similar situation?
Simply migrate you contacts to google. Its very easy. Quite why anyone struggles with Outlook on Android is a mystery. I was Outlook mad pre the Hero, now everything is migrated to googlemail/google calendar/google contacts.
No USB connecting nonsense for updates, all over the air, 2 way sync. Much better than outlook ever was.
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
I think this was a problem on gmails end yesterday, bearing in mind that gmail push is in beta. I had the same on my i8910, where previously gmail push was working perfectly.
glenner05 said:
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
Click to expand...
Click to collapse
I will get mine one day this week hopefully and will try as soon as. Hope it does work, pointless if not!
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
xmoo said:
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
Click to expand...
Click to collapse
and do you have a second, normal email account? It's from the moment i created the second account i ran into trouble...
tried reverse order? email first then exchange?
maybe after a hard-reset
I haven't got a HD2 but on my TP if I go out of coverage area for a time and then come back in, my activesync doesn't always reconnect. Saying that I have noticed it a lot less since banging a 6.5 rom on there. I have to add I am not using google sync, I am using fast hosts. I am going to migrate to google sync after this month to save some pennies so I hope it works good by then.
I ONLY have google exchange sync, it synched my calendar and contacts in seconds, and the e-mail FOLDERs, but not a single message. i left it 8 hours... (i've checked the messages to only do 1 week, 3 days, whatever)
i've tried soft reseting, two hard resets, ONLY e-mail, no e-mail, toggling e-mail. it will not retrieve any messages. in the end im using IMAP but its very frustrating/!
anyone got any other suggestions?
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oh and to add insult to injury my iphone 3GS is sitting here merrily binging away everytime i get en e-mail!
If you are doing a send/receive for a folder this will not work you have to select the folders to sync by putting a tickbox in each one and then let it do its stuff.
Before I did this on mine all I saw was folders and no content (apart from the inbox)
Hope this helps.
but i just want my inbox to sync? which it does not.. and there is no checkbox next to that one, its in bold, which i assume means that one has to sync by default?
for me it does work right now. My solution was to delete my windows PC active sync connection. before, i synced with windows to get my contacts and calender, and then afterwards i set up my exchange connection. But from the moment i deleted the Windows PC connection, and working only with exchange everything works pefectly! Even created a second pop email account, refreshing every two houres, my push connection still works fine....
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
docchris1980 said:
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
Click to expand...
Click to collapse
So it means that there is no way it will sync the emails under these labels?
I tried re-entering my details yesterday, after having it on hourly retrieval for a few days. Now sync appears to be working fine, from others reporting similar it looks like Google was doing some work on it for a few days that was breaking new sync setups.
now it works fine
Hi all,
It driving me insane that I can't work it out why Activesync is not syncing my phone.
Here is the situation. Got the phone from my brother. With him it synced fine, with USB cable, with Outlook 2003 and WM6.5.
I have the same setup but Outlook 2007.
What happens is that when it connects, it finds the device, I only set it to sync contact, tasks and calender of outlook. It then says "Looking for changes" and soon after it says "Synchronizing". But then it hangs.
I searched the forum and the internet. I tried reconfiguring, soft resets, installing CompanionLink (software that works through Activesync).
No joy!
I simply want to be able to keep my contacts, calender and tasks from outlook synced. Nothing more.
Any help!!?!
Unistall your firewallproduct and disable the windowsfirewall. Restart and try again.
Wait a very long time. I have a phone were this step need around 10 mins.
Today I helped a friend flashing his HD2 for the first time. I used my own laptop since I have everything on it.... I synced his HD2 trusting the data would be saved seperate... It didn't... Now I have 600 extra contacts and my calendar is full till 2012.... Is there any way to undo this?
My HD2 is still clean btw...
What happens if you delete the partnership?
I dont know, but I dont think it will delete the agenda items, do you?
EDIT: Ended it, and still stuck with the agenda items
I don't think there's a way unless you have a backup of your outlook file you can restore.
Maybe a risky thing, backup your outlook file, delete the partnership in WMDC (on the PC, not on the phone), delete everything you have on outlook, set WMDC so that the mobile device replaces the PC, and recreate the partnership.
Yes I was thinking about that to, but how do I set my HD2 to replace all on the PC?..
In WMDC on the PC... but actually it seems that's within a partnership, so not sure it would be kept if you delete it...
well thanks! I'm going to try it tomorrow, I'll post the results
Well.. I deleted the sync relation on my mobile and POOF all my contacts etc were gone... -_-.. **** happends
rob-ra said:
Well.. I deleted the sync relation on my mobile and POOF all my contacts etc were gone... -_-.. **** happends
Click to expand...
Click to collapse
This happened to me when syncing with 2 PCs... with one of them had not synced my contacts in the first place... after trying to sync it, my phone was empty... then wanted to sync with the other one, where my contacts were still sitting...
guess what, the sync deleted all the contacts on the second PC, too... Fortunately, I had a backup... and now I sync my contacts also with MyPhone, just in case...
For two weeks this apps works fine, syncronising perfectly well with my MS outlook mail, contacts and calendar. 2 days ago I realised that outlook email has not been coming in through auto sync. When I (force) synchronise, I keep getting the message "Sync Prorocol Error" for the mail. I can send emails but cannot receive. The calendar and contacts are synchronised ok. I can sync other folders but not Inbox.
Anyone knows how to resolve this ??
I am confused, Are you syncing with a local Outlook or are you actually using Exchange Activesync to sync to a Exchange server?
Skye Menjou said:
I am confused, Are you syncing with a local Outlook or are you actually using Exchange Activesync to sync to a Exchange server?
Click to expand...
Click to collapse
I am trying to sync with Exchange server, via 3G or internet connection.
I've done quite a lot of search on the problem but there're not many clear solution. So I decided to delete the account (all mails, calendar and contacts deleted) and re-activate again (of course very tedious, especially with so many emails and contacts to sync). But so far it seems to solve the problem (not sure what was wrong), sync every hour and it's good. Have to wait for a few days and see how it goes.
Exchange ActiveSync
azahidi said:
I am trying to sync with Exchange server, via 3G or internet connection.
I've done quite a lot of search on the problem but there're not many clear solution. So I decided to delete the account (all mails, calendar and contacts deleted) and re-activate again (of course very tedious, especially with so many emails and contacts to sync). But so far it seems to solve the problem (not sure what was wrong), sync every hour and it's good. Have to wait for a few days and see how it goes.
Click to expand...
Click to collapse
Update
After two days (after deleting and re-activating account), Activesync seems to be working alright now. Mails, calendar and contacts auto updated without problem, both using G/3G/E/H or WiFi Not sure what was wrong
azahidi said:
For two weeks this apps works fine, syncronising perfectly well with my MS outlook mail, contacts and calendar. 2 days ago I realised that outlook email has not been coming in through auto sync. When I (force) synchronise, I keep getting the message "Sync Prorocol Error" for the mail. I can send emails but cannot receive. The calendar and contacts are synchronised ok. I can sync other folders but not Inbox.
Click to expand...
Click to collapse
azahidi said:
Update
After two days (after deleting and re-activating account), Activesync seems to be working alright now. Mails, calendar and contacts auto updated without problem, both using G/3G/E/H or WiFi Not sure what was wrong
Click to expand...
Click to collapse
After about a week it happened again. No outlook emails coming in. When force sync, "Sync Prorocol Error" came out. However I can send emails and I can sync "sent item" folder but not "inbox". Calendar and contacts are ok.
Anyone experienced and found answers to this.
azahidi said:
After about a week it happened again. No outlook emails coming in. When force sync, "Sync Prorocol Error" came out. However I can send emails and I can sync "sent item" folder but not "inbox". Calendar and contacts are ok.
Anyone experienced and found answers to this.
Click to expand...
Click to collapse
It happens again. no mails coming in from Exchange. So I had to delete the account, reactivate again, and all the mails start coming in again.
Anyone else having then same problem, know what is wrong and have a solution. Thank you.