Database Users

Sprint Premier - For the people who dont no

Early phone upgrade
Sprint says
''To thank you for choosing us, we treat you to incredible savings on primary phone upgrades every 12 months--10 months earlier than our standard offers (requires a 2-year service agreement). We also waive the upgrade fee, and, if you upgrade online, you can forget the shipping and activation fees.''
Now im on a family plan with five people. We have a Premier Account. My line is the primary, but i just got an upgrade in september.
So I called Sprint to see what I can do to get the EVO for $200. They said that when you have a Premier Account that if you can't use it then anyone else on the account can.
So he told me to just put the EVO on my dad line 'sence he is not going to use it'. Then right after you get the phone just put it on your line.
Just thought I would share

kinda old news ive been doing this for years jumping phones from line to line to use the 1 year upgrade works every time

Keep in mind thought, If you buy from the sprint store you wont get the $100 mail in rebate if you switch the phone off the line within 30 days. Confirmed that at 3 different stores. So go get one from BB or RS. lol

rekphiv said:
Keep in mind thought, If you buy from the sprint store you wont get the $100 mail in rebate if you switch the phone off the line within 30 days. Confirmed that at 3 different stores. So go get one from BB or RS. lol
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yea get all my phones from BB

I did say 'For the people who dont no'

rekphiv said:
Keep in mind thought, If you buy from the sprint store you wont get the $100 mail in rebate if you switch the phone off the line within 30 days. Confirmed that at 3 different stores. So go get one from BB or RS. lol
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Pre-Ordered it last week at BB

I am a premier account holder, my primary line is my line, has a hero on it I got the phone in feb 2010. So feb 2011 I can get a new phone for my line only, and the rest of my lines need to wait out the 2 years?
Thanks

Yes we do it all the time
Sent from my PC36100 using XDA App

cordell12 said:
I am a premier account holder, my primary line is my line, has a hero on it I got the phone in feb 2010. So feb 2011 I can get a new phone for my line only, and the rest of my lines need to wait out the 2 years?
Thanks
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Not sure about that my girl got her upgrade after a year and I used mine after a year too, also they didn't stack my contract just a fresh two year
Sent from my PC36100 using XDA App

Confusing enough. Anyone have exact steps on how to swap do this for 2 or more lines (we have 3).

They are constantly calling my cell phone with this offer, its just me and my wife and since I rooted her HTC Hero she really has no complaints about the phone. I was wondering if I should get her the Epic but a good deal none the less.

Perhaps I am dense, but I would to ask how could I benefit from this. I got the evo for me and a second for my gf. I signed a 2 yr agreement. I also know that I am a phone junkie and I doubt I keep any phone for even one year before I start jonesing for the latest hardware, let alone 2. It's silly that I sign a two year when I never keep then that long. I usually buy them from eBay and or pay early term fees.
Sent from my PC36100 using XDA App

Explain your situation nicely and mention a few times you are premier. Keep saying you want an EVO you want an EVO. They will help you. Politely speak to a supervisor and just outlet them off the phone. Done be rude, and you shouldn't be disappointed.
Sent from my PC36100 using XDA App

Hrshycro said:
Confusing enough. Anyone have exact steps on how to swap do this for 2 or more lines (we have 3).
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All you have to do is have any line that is eligible for the upgrade price. Order the phone, and go online, assign it to whichever number you want it to be on.
Or if you buy the phone at upgrade price at the store, just have them put it on the line that you want. Perfectly fine.

Adding another line but activating the EVO on a current line...

I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July

Slow Internet said:
I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
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that employee is a retard...
to my knowledge you have to activate the new phone on the new line first... but there is no time limit that you must keep it on said line

Actually I've talked to various different Sprint employees and they have told me that if you open a new line, you can switch the phone over, but you HAVE to keep the 2nd line open for 30-45 days. If you close the 2nd line immediately after getting the discount and transfer the Evo to your primary line -- that is considered fraud.
However, if you open a second line and have the Evo activated on that said line -- then you CAN close your primary line with no issues, even if it's right after opening the 2nd one. You'd lose your number, but you wouldn't have to wait 30-45 days.
Good luck!

infamousjax said:
Actually I've talked to various different Sprint employees and they have told me that if you open a new line, you can switch the phone over, but you HAVE to keep the 2nd line open for 30-45 days. If you close the 2nd line immediately after getting the discount and transfer the Evo to your primary line -- that is considered fraud.
However, if you open a second line and have the Evo activated on that said line -- then you CAN close your primary line with no issues, even if it's right after opening the 2nd one. You'd lose your number, but you wouldn't have to wait 30-45 days.
Good luck!
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Oh I have no intention of closing either line, I just want to have the EVO on my line. My friend is planning on staying on our plan with my Hero. He's also going to port his number over so we can't just switch phone numbers (it would be too confusing for our other friends)

If you have a third cdma phone you can try:
Main Line: Add third phone in place of Hero
New Line: Add Hero to this line
Main Line: Replace third cdma phone with new Evo
You can't do a direct swap from the Hero to your new line because the phone will be activated.
You other alt if to find a good sprint store that can do this for you.

I am doing the same thing. The guy at Radio Shack told me he has heard of Sprint charging me if I don't keep the phone on that line from 90 days...I laughed at him. I say it would make sense that Sprint could charge me if I canceled the second line before 30/60/90 days, but like you I will be keeping the line open. I am not worried about the threats of being charged. Sprint customer service is usually pretty good about making customers happy.

the main thing that they are talking about is u dont keep the phone on the line u activated it with the discounts (upgrade or new activation) for 30 days u wont get ur mail in rebate back on the line thats y it takes 10-14 weeks to get it back because no matter when u mail in the form they dont start working it for 30 days after u buy the phone if u dont care about the mail in rebate then u can esn swap all u want they wont charge u for esn swapping the dev within the 30 days other than keeping the mail in rebate

pb4life754 said:
the main thing that they are talking about is u dont keep the phone on the line u activated it with the discounts (upgrade or new activation) for 30 days u wont get ur mail in rebate back on the line thats y it takes 10-14 weeks to get it back because no matter when u mail in the form they dont start working it for 30 days after u buy the phone if u dont care about the mail in rebate then u can esn swap all u want they wont charge u for esn swapping the dev within the 30 days other than keeping the mail in rebate
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I gave up trying to read that without proper English formatting.

Im getting the Evo on a new line since my upgrade isnt until October. I spoke to Sprint and they said I could transfer the phone numbers between the old line and the new line and then I can cancel the old line. Basically I am keeping the new contract but with my old number so their are no issues of fraud.

Slow Internet said:
I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
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Click to collapse
1. No. They have to activate the new phone on the new line to get your pricing to come up right, and to get paid properly for the sale.
2. n/a, see answer 1
3. While you might be able to get around that by calling sprint, it screws over the store that sold it to you as they will get charged back for the subsidy on your phone. (Yes, I realise most customers dont care, but those of us working in the stores have to eat too ya know?)

Bp3dots said:
3. While you might be able to get around that by calling sprint, it screws over the store that sold it to you as they will get charged back for the subsidy on your phone. (Yes, I realise most customers dont care, but those of us working in the stores have to eat too ya know?)
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Could you explain that to me? I don't understand why they would lose anything if I'm keeping both lines open.

Slow Internet said:
Could you explain that to me? I don't understand why they would lose anything if I'm keeping both lines open.
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It's just a retarded system. /shrug

I did'nt know that Radio Shack was dealing with the mfc rebate. Are they? I was assuming it was similar to Best Buy, $50 card, but with $20 accessory thrown in.
After reading this I called Best Buy, I have 3 lines, one upgradable now. I am going to use that one for my Evo, with my phonenumber, and give my Hero, to my husband, and switch his number over to that from old phone which is the upgradeable line. (hope that make sense)
BestBuy, said no problem, they just do a Hardware .something lol, and I just need to make sure I bring in the upgradable phone for verification. But again, not deaing with any Mfc rebate in this case.

sprint store ruckus reveals

went to local sprint store to check out evo, was told new customers only will get first crack.premier customers can order phone.everyone else 2 to 3 month wait according to supply. store is in kenner la.

Something about this being your first post makes it extremely hard to believe

i went to my sprint store today to make sure everything was good for me to charge it to my account and guess what none of that was mentioned, it's first come first serve. this isn't at&t and this isn't some new iphone, i remember at&t screwed new customers that way over a new iphone.

actually, my sprint store said that new lines had first dibs, then upgrades/buyouts, and then outright purchases. based on a first come first serve bases per category. doesnt make much sense, unless they are going to just organize us like a bunch of kindergardners when we file in the store.
and my local store is only getting 9 phones. had 10 people on their "list", and only 4 were new lines.

Yay I'm a new line

My store is doing nothing of the sort. First come, first serve, simple as that.

My local store told me first-come-first-served. Glad I don't have to wait in line!

I went to Radio Shack two weeks ago to Pre-Order.
On Tuesday, I got confirmation for a 7:00AM appointment.
This evening I called to:
1) confirm they got the shipment. Answer: YEP, they are in the store.
2) confirm my appointment. Answer: Again... Yes "see you here".
I love Radio Shack customer service!

Woovie said:
Yay I'm a new line
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\
How ridiculous is this? THE VALUED CUSTOMER WHOS BEEN PAYING THERE BILL FOR in my case 13 years is FAR more important than a NEW CUSTOMER!

rjmjr69 said:
\
How ridiculous is this? THE VALUED CUSTOMER WHOS BEEN PAYING THERE BILL FOR in my case 13 years is FAR more important than a NEW CUSTOMER!
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Dont be so loyal, they know they have you in there hands, they want to pick up more people, so they offer better incentives. /end sarcasm

intouch
if you go to a intouch wireless store you can pre-deposit for a phone. i hooked up two for tomorrow and when i left he said they had 14 more. this was the woodinville, wa location.
it seems they are receiving anywhere from 15-25 phones for launch day.
i also got my name on the list at an official sprint store (which I won't be using it turns out) and when i went to visit the manager assured me that as long as i got my name on the list i was gonna get a phone. I was number 32 though and he did state that they were only going to get 30 originally but they had more ordered for everyone on the list so he said no worries. this was the northgate seattle, wa store.

rjmjr69 said:
\
How ridiculous is this? THE VALUED CUSTOMER WHOS BEEN PAYING THERE BILL FOR in my case 13 years is FAR more important than a NEW CUSTOMER!
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Way to overreact bud. Like I said, Sprint corporate policy is strictly FIRST COME FIRST SERVE. If you don't get it tomorrow, you'll get it Monday or Tuesday.

I believe they make more commission of new lines and since they paid by commission they like to lie and tell customers new lines get first dibs.
So it does not surprise me some Sprint stores would do this.

MrDSL said:
I believe they make more commission of new lines and since they paid by commission they like to lie and tell customers new lines get first dibs.
So it does not surprise me some Sprint stores would do this.
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Lol, actually no. Why a new line over an existing line? Simple: You are guaranteed to make the sale in a new line, because you're 100% sure the line is elig for the upgrade. Some existing lines like to say "But I've been with Sprint FOREVER, they OWE me this phone," and then you find out they aren't elig until NEXT MONTH. Existing lines with Sprint customers are a gamble because they're constantly trying to get something because of their tenure. New line, no fuss, just a sale.

t.schi said:
went to local sprint store to check out evo, was told new customers only will get first crack.premier customers can order phone.everyone else 2 to 3 month wait according to supply. store is in kenner la.
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Dude. Go to the BB in metairie by the mall if you want it. I pre ordered mine last friday and I'm getting it next week when the 2nd shipment comes in.

Sprint online ordering is shipping out today. Should have Monday, Tuesday at the latest. I spoke with a rep and she said the online orders are going in front of all the Sprint Telesales, they just process faster.
Sprints off contract price is less anyways.

cwbeasley said:
Lol, actually no. Why a new line over an existing line? Simple: You are guaranteed to make the sale in a new line, because you're 100% sure the line is elig for the upgrade. Some existing lines like to say "But I've been with Sprint FOREVER, they OWE me this phone," and then you find out they aren't elig until NEXT MONTH. Existing lines with Sprint customers are a gamble because they're constantly trying to get something because of their tenure. New line, no fuss, just a sale.
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Well, actually, his answer was extremely accurate. It does indeed make the most sense to limit stock to new customers; it earns the store more money, and the employees more money. That said... I don't agree with it from an ethical standpoint. I prefer the first-come, first-serve approach.
Though you definitely hit the nail on the head at the bolded line above

Early upgrade for the EVO

I wasn't due for an upgrade for another month but the local Best Buy had some white and black ones in stock, so I called Sprint and they moved my date up a month so I could go ahead and upgrade. This was 21 months in on one line and 11 on the primary line for the upgrades. Just thought if you are due for an upgrade then it might be worth your time to call Sprint and see if they will move your upgrade date so you can get the EVO if you can find it.

You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.

When in doubt Sprint will always let you upgrade at least one month early. One thing you can do is call, talk to a manager and tell them how badly your current handset blows and you wanna upgrade. Normally you'll get some grief at first but if you threaten to cancel service and tell them you'll get an iPhone than they submit to your wants.
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I was behind for an upgrade when I got mine. I just told sprint my problems with the pre and was really liking the evo, and would be willing to sign another 2 years I'd they could renew my upgrade date. I got my pre like 14 months ago. It helps to tell them that you're trying to decide on the evo and a phone on another network, for me it was the droid.

AcIdC0R3 said:
You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.
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If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.

baiatul said:
If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.
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I've been with Sprint since before it all became digital and the days of the brick phones so if that's not long enough, I don't know what is.

I wasn't due for an upgrade until Sept 1, went to best buy on June 20th and they said I was eligible.......

If you pay over like 120 or 130 a month for Sprint service than you are a premier member. One of the perks of this is upgrades every year vice 2 years. You're also supposed to get priority in store service and you get accessories for like 25% off. There's more, just go check it out on Sprint's site.
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you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.

I had a week to go for my upgrade, but Sprint would not budge. I contacted the retentions department and the rep said the only way they would move my upgrade date up is if I had the BB representative call customer service and tell them that my phone was broke and that I was looking into the evo. Essentially they could replace my current phone and I was only going to keep it for a week and get the evo or they could save some money and move my upgrade date up. The customer service rep didn't resist the move.
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mlee0921 said:
you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.
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This is exactly what I'm talking about. I had to go through BB and open a new line on my account as a family plan. This is where Sprint falls short. Evidently in my area they don't practice what they preach. My Touch Pro broke a week before the launch of the EVO and I was even charged an early termination fee on a broken phone. This alone almost swayed me to go with Verizon but decided to give Sprint one more chance.

I was planning on adding a new line anyway when i was gonna get the evo. So when i went in telling the rep at the store i wanted just a case he asked why i wasnt getting the phone through them, to which i replied. i pre-ordered from best buy . 2 of them (one for me and one for my buddy). The rep asked how much i had put down i told him 50 bucks. he told me he would match that if i bought through them. I kinda hesitated, and told them i had pre ordered 2, to which he answered, we'll match that also. I went ahead and got them from the sprint store. thats not the best part, they gave me all sorts of discount (23% off my phone bill) and when i went to look at my phone bill the new line is already ELIGIBLE for an UPGRADE. and the old line i had (the Hero)is eligible in october, and they told me that i couldnt change main number or id lose the upgrade on the hero, but my evo is now my main line.. LOL i guess i win LOL. when the new phones come i dont have to wait or Early Terminate. HAHAHA

Help me guys, Por Favor :)

I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?

The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.

Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps

They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
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I can almost guarantee the payment was accidentally posted to your friends acct.

@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA

Sounds like Sprint is already taking over, in the CS dept.

There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.

Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
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I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha

carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
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Click to collapse
It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
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carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
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Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play