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Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
TickLe MY eLMo said:
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
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Yeah I been with them since they were just nextel. My first phone was the i-60 (I think thats what it was called). That dumb brick looking phone with the direct connect, lol.
That's the way to do it! I have been with Sprint since 2000 and have been a VERY loyal customer. Word on the street is that Sprint is hemorrhaging customers, so they have to do what they can to keep them.
If you talk with customer support and try to reason with them, they will be pretty helpful. You basically tell them that it's much more expensive and difficult to get a new customer than to keep an old one (this is taught in all marketing classes). If you talk to enough people and get high up in the chain (managers, etc), it will all work out.
I've been with Sprint for 8 years, so maybe I will hit up the chat and work for some pity.
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account and super fast.
If you been with sprint more than 8 years they will work something out for you.
In my case in 5 minutes time I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost EVP Preorder:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
ProGeek said:
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account.
If you been with sprint more than 8 years they will work something out for you.
In my case I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost was:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
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How do you get in contact with them, though?
thebiles said:
how do you get in contact with them, though?
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8667270665
Bro I'm willing to bet that when you get the Evo you will renew your contract.
Even if he renews his contract, I don't think that he will really be upset about it unless he planned on leaving Sprint.
swaze said:
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
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lol, definitely didn't work for me
I am using sprint only for half year. So I don't need to try any way. I just pay the full price or wait for Dec this year to get 75 off. I think I'll get the phone in full price, then sold my Hero, after Dec I can get another phone then sell it.
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
unknown_owner said:
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
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I transfered account from another guy to get mine, took over his contract and he gave me his vogue for free.
just have a third phone handy, i did with my uncle, when i upgraded from my instinct to the HTC touch pro..
I plan on adding a line to my family plan for $10 extra a month, giving my Hero to wife and my wife is giving her phone to my mom who has Cricket service After I get the new line with the EVO I will call Sprint and tell them that we want to change the phones around so I can have my number program to the EVO
I called a Sprint rep just 10 minutes ago and they said this is do-able
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
clamknuckle said:
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
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Its your opinion, but i wasn't a new customer in October either. Think about it. I have been on one of the high end plans over 10 years. So I have been consistently investing in sprint for a while now. So anyone who reaps the benefit of the EVO coming from some other carrier or new to sprint is getting it for $199. They haven't invested a dime yet, but they reap the benefit now. Thats just how I feel. They didn't have to give it to me, i wasn't gonna leave sprint, but IMO its people like me who keep this company afloat and its also people like me who are often ignored because we have already signed a contract so no incentive to please us anymore. Not very good business but I understand thats how it goes.
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
ElAguila said:
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
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or if you just get it from BB you don't have to worry about the MIR
I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
Slow Internet said:
I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
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Click to collapse
that employee is a retard...
to my knowledge you have to activate the new phone on the new line first... but there is no time limit that you must keep it on said line
Actually I've talked to various different Sprint employees and they have told me that if you open a new line, you can switch the phone over, but you HAVE to keep the 2nd line open for 30-45 days. If you close the 2nd line immediately after getting the discount and transfer the Evo to your primary line -- that is considered fraud.
However, if you open a second line and have the Evo activated on that said line -- then you CAN close your primary line with no issues, even if it's right after opening the 2nd one. You'd lose your number, but you wouldn't have to wait 30-45 days.
Good luck!
infamousjax said:
Actually I've talked to various different Sprint employees and they have told me that if you open a new line, you can switch the phone over, but you HAVE to keep the 2nd line open for 30-45 days. If you close the 2nd line immediately after getting the discount and transfer the Evo to your primary line -- that is considered fraud.
However, if you open a second line and have the Evo activated on that said line -- then you CAN close your primary line with no issues, even if it's right after opening the 2nd one. You'd lose your number, but you wouldn't have to wait 30-45 days.
Good luck!
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Oh I have no intention of closing either line, I just want to have the EVO on my line. My friend is planning on staying on our plan with my Hero. He's also going to port his number over so we can't just switch phone numbers (it would be too confusing for our other friends)
If you have a third cdma phone you can try:
Main Line: Add third phone in place of Hero
New Line: Add Hero to this line
Main Line: Replace third cdma phone with new Evo
You can't do a direct swap from the Hero to your new line because the phone will be activated.
You other alt if to find a good sprint store that can do this for you.
I am doing the same thing. The guy at Radio Shack told me he has heard of Sprint charging me if I don't keep the phone on that line from 90 days...I laughed at him. I say it would make sense that Sprint could charge me if I canceled the second line before 30/60/90 days, but like you I will be keeping the line open. I am not worried about the threats of being charged. Sprint customer service is usually pretty good about making customers happy.
the main thing that they are talking about is u dont keep the phone on the line u activated it with the discounts (upgrade or new activation) for 30 days u wont get ur mail in rebate back on the line thats y it takes 10-14 weeks to get it back because no matter when u mail in the form they dont start working it for 30 days after u buy the phone if u dont care about the mail in rebate then u can esn swap all u want they wont charge u for esn swapping the dev within the 30 days other than keeping the mail in rebate
pb4life754 said:
the main thing that they are talking about is u dont keep the phone on the line u activated it with the discounts (upgrade or new activation) for 30 days u wont get ur mail in rebate back on the line thats y it takes 10-14 weeks to get it back because no matter when u mail in the form they dont start working it for 30 days after u buy the phone if u dont care about the mail in rebate then u can esn swap all u want they wont charge u for esn swapping the dev within the 30 days other than keeping the mail in rebate
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I gave up trying to read that without proper English formatting.
Im getting the Evo on a new line since my upgrade isnt until October. I spoke to Sprint and they said I could transfer the phone numbers between the old line and the new line and then I can cancel the old line. Basically I am keeping the new contract but with my old number so their are no issues of fraud.
Slow Internet said:
I'm on a family plan with sprint and I am planning to add a friend of mine for the EVO 4G. The plan is to give him my hero and buy the EVO with the new line discount but activate the EVO on my existing line.We moved to Sprint from AT&T and have done this multiple times (including having the store employees help us do it) and have never had any problems.
I went into the sprint store today to make sure everything was kosher and according to the employee I talked to this is fraud. He said that I would be ineligible for the MFG rebate and they may even charge my account for the full price of the phone. Is any of this true?
Basically what I really need to know is...
1. Can I add the new line with RadioShack and have them activate the phone on my line and the Hero on the new line?
2. Is it likely that they will charge me more than $200 for doing so?
3. The employee also mentioned waiting 30 days to switch the phones, is this necessary?
On a lighter note he did inform me that my city (Jacksonville, FL) will be getting 4G by the end of July
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Click to collapse
1. No. They have to activate the new phone on the new line to get your pricing to come up right, and to get paid properly for the sale.
2. n/a, see answer 1
3. While you might be able to get around that by calling sprint, it screws over the store that sold it to you as they will get charged back for the subsidy on your phone. (Yes, I realise most customers dont care, but those of us working in the stores have to eat too ya know?)
Bp3dots said:
3. While you might be able to get around that by calling sprint, it screws over the store that sold it to you as they will get charged back for the subsidy on your phone. (Yes, I realise most customers dont care, but those of us working in the stores have to eat too ya know?)
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Could you explain that to me? I don't understand why they would lose anything if I'm keeping both lines open.
Slow Internet said:
Could you explain that to me? I don't understand why they would lose anything if I'm keeping both lines open.
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Click to collapse
It's just a retarded system. /shrug
I did'nt know that Radio Shack was dealing with the mfc rebate. Are they? I was assuming it was similar to Best Buy, $50 card, but with $20 accessory thrown in.
After reading this I called Best Buy, I have 3 lines, one upgradable now. I am going to use that one for my Evo, with my phonenumber, and give my Hero, to my husband, and switch his number over to that from old phone which is the upgradeable line. (hope that make sense)
BestBuy, said no problem, they just do a Hardware .something lol, and I just need to make sure I bring in the upgradable phone for verification. But again, not deaing with any Mfc rebate in this case.
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
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You should stop paying them
**** your not the only one who had sprint be rude to them they told me there not goin to do nothing to keep me as a customer after leaving m on hold for 4 hours to try and fix my old phone **** SPRINT! by the way to maybe help fix your problem go to geekforme.com and try downloading latest radio assuming your rooted. i found fresh toast 2.1 to be a good rom just a bit of bugs but with the radio i have better signal
Sorry, double post
Yeah, I've tried all of the radios. I just get no service in my house in the desert. I even confirmed that the area was covered before I signed up. Then they sent me an airrave that never works and everytime they say it's set up, and it isn't, they lose all record of me and it's "but, sir, you don't even have an airrave on your account" and "did you try calling airrave support?" and all sorts of other snippy, rude, arrogant comments that give Sprint absolutely no responsibility in the matter.
These are horrible, horrible people and I am thinking of having my lawyer explain to them what a breach of contract is.....
If they don't have an airrave on your account there might be an issue, but they did tell my parents that the airrave needs to be in a window so that it can get GPS signal(don't know why, but seems to make a difference). I think it may have something to do with supporting the 911 system.
Yeah, it's in the window. It literally takes them 2 or 3 days to troubleshoot it each time, only for them to lose all sight of me in the system.
Then, when I tell them I am sick of spending hours on hold and having all of my previous notes lost only to start over again and sit on hold, their answer is "sir, I see nothing about an airrave in your notes"
I hate these people.
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
rlaxton said:
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
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Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
I don't know if the will help but when u call and the moron answers tell them to transfer u to customer retention dept. They will usually kiss ur ass. Also I've found when u get a rude csr that hanging up and calling back usually will get u to a nicer person. Every company has a douche who hates their job. Just gotta weed through the tards till u find one that's competent and wants to actually help
Sounds like you are getting the ****iest of people when you call, which sucks, but I can assure you that the rudeness is subjective, we aren't trained that way.
For your case, the best option is to talk to Airave support directly, and, is your Airave on a seperate account from your primary? If so, we would still be able to pull it up based on the information located on the Airave itself.
With the lawyer, do you a copy of the contract? (I would naturally assume you do)
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doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
Click to expand...
Click to collapse
Please read THIS POST, it may help
I remember calling Sprint and telling them I have low signal as they told me I am in a green area. Funny thing is not even a couple seconds later my phone dropped. They made me pay $100 for the Airave but I get free service. The airave is still intermittent. I will still drop calls next to it.
doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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Click to collapse
You don't need a crook lawyer. Call the FCC or sprint corp to get out of the contract.
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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Just my train of thought:
Unless you have a lawyer on retainer, isn't the price of starting the case more than the $150.00 bucks to get out of contract? Does Sprint pro-rate the termination Fee like Verizon and US Cellular(Subtract 6 dollars a billing cycle)?
If you are thinking that Sprint would pay back legal fees, I doubt it, unless you actually go to court over it all, and its ruled will they pay legal fees, usually they will give you a settlement and you pay your attorney out of that. In this case, the pittence of a settlement over a contract breach($150.00) seems like something not worth the battle.
Given, I am not in your shows and don't know what the have done to get you this pissed off. I can assure everyone that my experience has been sprint is the best most customer satisfaction orriented, best priced carrier in the US.
If you do have a lawyer on retainer, what kind of trouble do you get into?
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
Oh, they're offering me all sorts of **** now....
doojer said:
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
Click to expand...
Click to collapse
Humor me as to whether they actually take care of you now.
Better yet, tell them since you've gone through all this trouble that you want the Evo at discounted price on June 4th.
jerry43812 said:
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
Click to expand...
Click to collapse
Unless the line of service you opened was opened in 2008, your eligibility would have changed when you added the new line of service. Your eligibility is usually in 12 and 22 month increments. So to be eligible on 7/1/2009, you would have had to make the change 7/2008. If a change was made after that, it would move the date ahead accordingly.
I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?
There is no wifi model yet. Turning off your cell service shouldn't brick your tablet. I would call back and talk to a different rep.
Don't have one yet. But that is just BS. Call them back and just cancel it. If they say it will be a brick (complete lie) then tell them so be it. You want nothing to do with Verizon. You only wanted the Xoom.
They sold you a load of crap. There's no tie in to the OS and cell service. Tell them to cancel your account and you'll "risk" it. Verizon has been known to say anything to keep people from canceling...its happened before.
i just wanted to clarify. the person you talked to was full of bull.
i walked out of best buy with an unactivated tablet (meaning no verizon data) and wifi and everything works beautifully.
also i would like to point out the obvious error with this "reps" logic. if a tablet without verizon data was a brick, it wouldn't be possible to activate one in the first place.
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
If that was the case, they wouldn't be able to sell tablets without Verizon service. I imagine they would also be looking at a major lawsuit if people couldn't cancel the service.
I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?
padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
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Click to collapse
no, again, i would like to point out that if you were out of range of a tower (which can and does happen that would result in a "brick" as you call it).
your fine, call cancel be happy.
padanfain said:
I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?
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She lied to you. The first CS Rep gave me trouble to, but a seperate completely bull**** story. She told me that since I went to costco, and they are an "indirect retailer", that I would have to go to them to cancel the line.
After calling Costco I was informed that this wasn't true, and that Verizon lies . She told me to make up a story that I needed to cancel the data plan because I couldn't use it right now but I would be reactivating in a few months.
Due to impatience, and stubbornness I called Verizon again, without a fake story, just adding that I'd been "misled" by one CS Rep, and that I had already called Costco. The second rep was very helpful, did my cancellation with no problem. She informed me, as I already knew, that the device would work perfectly fine without activation. At this point I had skipped activation and hadn't use a single byte of Verizon data and had been using wifi for hours.
When you call, and get a better rep, make sure that they waive the activation fee, as it's not automatically waived when doing a quick cancellation.
So to recap.
Don't Take No For An Answer.
Inform them that your device is off contract, and you are keeping it, just getting rid of the data plan.
Make sure they waive the activation fee.
You're device will not brick, and you can just turn off verizon data in the settings.
So YES. I have successfully cancelled month-to-month data and kept a fully functional XOOM.
padanfain said:
I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?
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just call again and get it done. You called Verizon right and not Best Buy. Verizon can easily do this they are just trying to keep you on your data plan. Threaten if that you dont have your plan canceled then you will report them to the BBB. Im sure that will get you some attention
I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.
call them back. My cancel phone call took 30 seconds, I explained the situation, she said ok let me cancel that...... there you go, activation fee waived, service canceled. We'll let you know about the 4g upgrade.
padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
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No, that does not happen.
First, Verizon has officially said you do not need service to purchase the device anymore. Motorola will sell you the Xoom directly without service.
Second, when you start the device for the first time it asks you to begin the setup which the first step is to activate the device on Verizon. Immediately under it states you can continue with wifi setup by click the button.
The OS is not locked. This was mearly a strong arm approach by Verizon and Best Buy to get at least 1 month ($20) of service and connection fee ($35) from anyone purchasing.
angermeans said:
I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.
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They key point is that he didn't sign a contract. He is on a month-to-month plan with no obligation to continue service.He did not get a subsidized price. This is how I purchased mine.
EDIT: I could be wrong. The OP says "month to month" which implies no contract, but then states he's on a contract. Hmm....
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
Wow, I'm glad I didn't end up picking one up from costco given all the hassle to cancel with Verizon. Ugh, don't think I'm ever going to activate it based on this.
Sent from my EVO using XDA App
padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
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Just FYI, I think there's a 72hr return policy on the activation fee. A google search will get you verification.
I just called and cancelled. Took 5 minutes. Device still works just fine! I just have to pay for the 1 day of usage.
padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
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They gave me ****, i just told them i know it can be canceled and i don't want the data package. You have 72 hours to cancel and not pay the activation. If you did sign a contract, then yes you will have to pay the ETF.
I just got a replacement phone because my evo was broken. Now I want to upgrade and offer my evo to a friend on his plan.
Can i do this?
thank you!
gapoochi said:
I just got a replacement phone because my evo was broken. Now I want to upgrade and offer my evo to a friend on his plan.
Can i do this?
thank you!
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Why not?
I mean, if you've used your upgrade and don't have one available, then you'll have to pay full price.
But, getting a replacement device does NOT use your upgrade.
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
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What in the hell are you talking about?!?
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
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I personally work for Sprint and can promise you we do NOT extend your contract for just changing your plan. The only reasons a contract would be extended are if you use your upgrade to get a new phone, or take a save offer like a percentage discount or credit. Now if the friend has a super old plan, yes, the plan will need to be updated, but the contract will not be extended because of it.
Sent from my PC36100 using XDA App
That contradicts what the sprint customer service told me. I was going to buy the EVO 3D on ebay because I'm not up for an upgrade yet. I was told that when I go to upgrade to any phone that has not been on my plan before, the date on my contract would be renewed for 2 yrs even though I didn't get the phone through sprint.
danerd said:
That contradicts what the sprint customer service told me. I was going to buy the EVO 3D on ebay because I'm not up for an upgrade yet. I was told that when I go to upgrade to any phone that has not been on my plan before, the date on my contract would be renewed for 2 yrs even though I didn't get the phone through sprint.
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That is absolutely false.
You have to sign, whether it be digitally or what-have-you, to agree to a new contract.
The only time the plan would have to be modified is if you don't have data on your plan and you move to a smart phone but even then it wouldn't renew your contract.
mattykinsx said:
That is absolutely false.
You have to sign, whether it be digitally or what-have-you, to agree to a new contract.
The only time the plan would have to be modified is if you don't have data on your plan and you move to a smart phone but even then it wouldn't renew your contract.
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Pretty much... And as a Sprint rep myself, I tell people all the time (whether I'm supposed to or not) to check out eBay if they aren't eligible for upgrade. The only problem with that is you've gotta be careful because some of the phones sold on there are flagged as lost/stolen or fraud.
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b0rkb0rk said:
Pretty much... And as a Sprint rep myself, I tell people all the time (whether I'm supposed to or not) to check out eBay if they aren't eligible for upgrade. The only problem with that is you've gotta be careful because some of the phones sold on there are flagged as lost/stolen or fraud.
Sent from my PC36100 using XDA App
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Yeah that is a danger but its safer than Craigslist where it is likely flagged lost/stolen/fraud AND you might get shot.
(Happened in my area like five months ago, kid was trying to sell a phone for $40, its a piece of green paper with a number on it folks ...smh)
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
danerd said:
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
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I'll see if I can't dig up something that contradicts that, because to be honest with you (and I'm not trying to sound like a total ass because I don't doubt for a second that you were told that) but I do that SAME job for 40 hours a week for the last 3 years, and NEVER has a contract been extended for activating a phone that WASN'T purchased from us. I have no idea where he pulled THAT information out of.
Again, I'm not doubting you were told that information. But I swap phones pretty much ALL DAY LONG and the only time a contract gets updated is when a purchase for one is made for a NEW device, not just a standard swap.
runcool said:
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
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You don't get it.
There's a difference between being liars and being misinformed, although the result can be the same.
Did you go to a corporate store or an "authorized retailer"?
I find the best thing to do if I want the most accurate information is to talk to a corporate manager or talk to a manager via *2.
Its just like the Sprint girl that was showing the Evo 3d to one of those reviewer websites and didn't even know what screen resolution was
Misinformed.
runcool said:
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
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Unfortunately I can't speak for other reps, but I can assure you we aren't "told to say those things" to "purposely screw" you. Please don't stereotype.
I work as an ISC tech and I lie all the time. Actually nothing I say (or leak) is true. I'm the most untrustworthy source of info in these forums.
Seriously now. This doesn't fall under my Sprint S&R thread so I'll just leave it here. Swapping a phone DOES NOT AFFECT YOUR CONTRACT OR UPGRADE ELIGIBILITY STATUS. All it takes is a device swap on the line in question and provisioning the new device. That's it, nothing else, no hoops or magic tricks. If anybody tells you otherwise they are WRONG.
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
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Cocaine a hell of a drug. That being said, everything you just said is false.
Sent from my Nexus S 4G using XDA Premium App
danerd said:
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
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Joseph is an idiot. Are you sure you weren't roaming and called Verizon? You can activate your own phone on Sprint.com, you'll see no contract extension, upgrade change or plan change if you're already on a smartphone qualifying plan.
Sent from my Nexus S 4G using XDA Premium App
Please delete..... Dumb app