I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?
There is no wifi model yet. Turning off your cell service shouldn't brick your tablet. I would call back and talk to a different rep.
Don't have one yet. But that is just BS. Call them back and just cancel it. If they say it will be a brick (complete lie) then tell them so be it. You want nothing to do with Verizon. You only wanted the Xoom.
They sold you a load of crap. There's no tie in to the OS and cell service. Tell them to cancel your account and you'll "risk" it. Verizon has been known to say anything to keep people from canceling...its happened before.
i just wanted to clarify. the person you talked to was full of bull.
i walked out of best buy with an unactivated tablet (meaning no verizon data) and wifi and everything works beautifully.
also i would like to point out the obvious error with this "reps" logic. if a tablet without verizon data was a brick, it wouldn't be possible to activate one in the first place.
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
If that was the case, they wouldn't be able to sell tablets without Verizon service. I imagine they would also be looking at a major lawsuit if people couldn't cancel the service.
I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?
padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
Click to expand...
Click to collapse
no, again, i would like to point out that if you were out of range of a tower (which can and does happen that would result in a "brick" as you call it).
your fine, call cancel be happy.
padanfain said:
I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?
Click to expand...
Click to collapse
She lied to you. The first CS Rep gave me trouble to, but a seperate completely bull**** story. She told me that since I went to costco, and they are an "indirect retailer", that I would have to go to them to cancel the line.
After calling Costco I was informed that this wasn't true, and that Verizon lies . She told me to make up a story that I needed to cancel the data plan because I couldn't use it right now but I would be reactivating in a few months.
Due to impatience, and stubbornness I called Verizon again, without a fake story, just adding that I'd been "misled" by one CS Rep, and that I had already called Costco. The second rep was very helpful, did my cancellation with no problem. She informed me, as I already knew, that the device would work perfectly fine without activation. At this point I had skipped activation and hadn't use a single byte of Verizon data and had been using wifi for hours.
When you call, and get a better rep, make sure that they waive the activation fee, as it's not automatically waived when doing a quick cancellation.
So to recap.
Don't Take No For An Answer.
Inform them that your device is off contract, and you are keeping it, just getting rid of the data plan.
Make sure they waive the activation fee.
You're device will not brick, and you can just turn off verizon data in the settings.
So YES. I have successfully cancelled month-to-month data and kept a fully functional XOOM.
padanfain said:
I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?
Click to expand...
Click to collapse
just call again and get it done. You called Verizon right and not Best Buy. Verizon can easily do this they are just trying to keep you on your data plan. Threaten if that you dont have your plan canceled then you will report them to the BBB. Im sure that will get you some attention
I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.
call them back. My cancel phone call took 30 seconds, I explained the situation, she said ok let me cancel that...... there you go, activation fee waived, service canceled. We'll let you know about the 4g upgrade.
padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
Click to expand...
Click to collapse
No, that does not happen.
First, Verizon has officially said you do not need service to purchase the device anymore. Motorola will sell you the Xoom directly without service.
Second, when you start the device for the first time it asks you to begin the setup which the first step is to activate the device on Verizon. Immediately under it states you can continue with wifi setup by click the button.
The OS is not locked. This was mearly a strong arm approach by Verizon and Best Buy to get at least 1 month ($20) of service and connection fee ($35) from anyone purchasing.
angermeans said:
I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.
Click to expand...
Click to collapse
They key point is that he didn't sign a contract. He is on a month-to-month plan with no obligation to continue service.He did not get a subsidized price. This is how I purchased mine.
EDIT: I could be wrong. The OP says "month to month" which implies no contract, but then states he's on a contract. Hmm....
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
Wow, I'm glad I didn't end up picking one up from costco given all the hassle to cancel with Verizon. Ugh, don't think I'm ever going to activate it based on this.
Sent from my EVO using XDA App
padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
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Click to collapse
Just FYI, I think there's a 72hr return policy on the activation fee. A google search will get you verification.
I just called and cancelled. Took 5 minutes. Device still works just fine! I just have to pay for the 1 day of usage.
padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
Click to expand...
Click to collapse
They gave me ****, i just told them i know it can be canceled and i don't want the data package. You have 72 hours to cancel and not pay the activation. If you did sign a contract, then yes you will have to pay the ETF.
Related
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
Click to expand...
Click to collapse
You should stop paying them
**** your not the only one who had sprint be rude to them they told me there not goin to do nothing to keep me as a customer after leaving m on hold for 4 hours to try and fix my old phone **** SPRINT! by the way to maybe help fix your problem go to geekforme.com and try downloading latest radio assuming your rooted. i found fresh toast 2.1 to be a good rom just a bit of bugs but with the radio i have better signal
Sorry, double post
Yeah, I've tried all of the radios. I just get no service in my house in the desert. I even confirmed that the area was covered before I signed up. Then they sent me an airrave that never works and everytime they say it's set up, and it isn't, they lose all record of me and it's "but, sir, you don't even have an airrave on your account" and "did you try calling airrave support?" and all sorts of other snippy, rude, arrogant comments that give Sprint absolutely no responsibility in the matter.
These are horrible, horrible people and I am thinking of having my lawyer explain to them what a breach of contract is.....
If they don't have an airrave on your account there might be an issue, but they did tell my parents that the airrave needs to be in a window so that it can get GPS signal(don't know why, but seems to make a difference). I think it may have something to do with supporting the 911 system.
Yeah, it's in the window. It literally takes them 2 or 3 days to troubleshoot it each time, only for them to lose all sight of me in the system.
Then, when I tell them I am sick of spending hours on hold and having all of my previous notes lost only to start over again and sit on hold, their answer is "sir, I see nothing about an airrave in your notes"
I hate these people.
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
rlaxton said:
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
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Click to collapse
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
I don't know if the will help but when u call and the moron answers tell them to transfer u to customer retention dept. They will usually kiss ur ass. Also I've found when u get a rude csr that hanging up and calling back usually will get u to a nicer person. Every company has a douche who hates their job. Just gotta weed through the tards till u find one that's competent and wants to actually help
Sounds like you are getting the ****iest of people when you call, which sucks, but I can assure you that the rudeness is subjective, we aren't trained that way.
For your case, the best option is to talk to Airave support directly, and, is your Airave on a seperate account from your primary? If so, we would still be able to pull it up based on the information located on the Airave itself.
With the lawyer, do you a copy of the contract? (I would naturally assume you do)
-------------------------------------
Sent via the XDA Tapatalk App
doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
Click to expand...
Click to collapse
Please read THIS POST, it may help
I remember calling Sprint and telling them I have low signal as they told me I am in a green area. Funny thing is not even a couple seconds later my phone dropped. They made me pay $100 for the Airave but I get free service. The airave is still intermittent. I will still drop calls next to it.
doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
Click to expand...
Click to collapse
You don't need a crook lawyer. Call the FCC or sprint corp to get out of the contract.
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
Click to expand...
Click to collapse
Just my train of thought:
Unless you have a lawyer on retainer, isn't the price of starting the case more than the $150.00 bucks to get out of contract? Does Sprint pro-rate the termination Fee like Verizon and US Cellular(Subtract 6 dollars a billing cycle)?
If you are thinking that Sprint would pay back legal fees, I doubt it, unless you actually go to court over it all, and its ruled will they pay legal fees, usually they will give you a settlement and you pay your attorney out of that. In this case, the pittence of a settlement over a contract breach($150.00) seems like something not worth the battle.
Given, I am not in your shows and don't know what the have done to get you this pissed off. I can assure everyone that my experience has been sprint is the best most customer satisfaction orriented, best priced carrier in the US.
If you do have a lawyer on retainer, what kind of trouble do you get into?
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
Oh, they're offering me all sorts of **** now....
doojer said:
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
Click to expand...
Click to collapse
Humor me as to whether they actually take care of you now.
Better yet, tell them since you've gone through all this trouble that you want the Evo at discounted price on June 4th.
jerry43812 said:
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
Click to expand...
Click to collapse
Unless the line of service you opened was opened in 2008, your eligibility would have changed when you added the new line of service. Your eligibility is usually in 12 and 22 month increments. So to be eligible on 7/1/2009, you would have had to make the change 7/2008. If a change was made after that, it would move the date ahead accordingly.
how can we get this on our free and clear 3000 plans?!?
my rep told me they could add it but of course he was wrong. now im sitting here with 450$ pda.
i tried over the phone and online. both said no. sooo my rep is going to put in a request with demo team but that will take a week or two.
anyways ides?
Sadly you can't. If anything you could possibly go into something like an everything data plus plan or something along that line, but since the phone is plan specific it will require that you do switch. The old free and clear plans are pointless on this phone or with any new smart phone for that matter.
Av, from what I understand, nobody will be allowed to add it to their plans until late July, and if you try to circumvent it and slip it through? Instant termination or either job or privileges. They're actively searching employee and indirect accounts for these.
Which one exactly is it, the $20 one?
My rep got it on for me, but I have the $0 plan.
As far as the phone goes, you should be good as long
as it wasn't an employee purchase or the Sprint account
under your name (social).
yeh its the 20$ one.
well anyways if an employee gets it on theres post it up.
the demo team will be in (my) store monday. hoping to god they will hook me up
Avalaunchmods said:
how can we get this on our free and clear 3000 plans?!?
my rep told me they could add it but of course he was wrong. now im sitting here with 450$ pda.
i tried over the phone and online. both said no. sooo my rep is going to put in a request with demo team but that will take a week or two.
anyways ides?[/QUOTE
I'm a Sprint Rep for Best Buy and I have been led to believe that 3rd party or Concession plans will be allowed to swap esn's to the Evo as long as they purchase the device outright. If you activate it on a consumer plan and then ask your Rep to submit a request to have it converted to an employee plan, it will get denied.
If you paid full retail price for your Evo, please politely as your Rep to try again and explain exactly how you acquired the Evo. I can't make any garuntees that it will be swapped, but it's worth a shot.
Worst case scenario, you wait until Sprint gives the green light on Evo's for employees sometime in July. Either way, I can assure you that this device is worth the wait.
Click to expand...
Click to collapse
To my knowledge, and from the memos we've received at Radioshack, NO ONE is allowed an Evo on an employee plan, regardless of method. That means RS, BB, even Sprint employees themselves are not allowed the phone. I assume the same reason why they never let employees have a phone involving a major launch: the more employees that buy, the fewer consumers can buy.
I'm sure it'll make a great alarm clock until Sprint releases the block on the device in July.
I'm currently using the Evo on a Advantage Club plan, but I have to pay the 10$ add on. So all in all its 30$ a month.
Well I'm on the $20 3000 free n clear plan. I called in on Friday night to try and activate my evo on my account, it was 5 minutes till 12:00am central time and the customer care rep that was helping me couldn't get my evo active. He then requested assistance from his manager do add the $10 premium data soc code on my account. I am now tremendously happy with my evo, it is an amazing device!
FYI just as a regular customer the premium data does have an additional cost of $10 but it is well worth it. As for the hotspot app works fine for now with out the $29.99 soc code add on. I went on my account online to see if I could view what the premium data soc code was but no luck, it comes up as premium data. Hope this helps someone else.
ajquadros said:
I'm currently using the Evo on a Advantage Club plan, but I have to pay the 10$ add on. So all in all its 30$ a month.
Click to expand...
Click to collapse
Whoever the employee is that's attached to your plan? Expect them to get fired VERY soon. They're actively scanning all employee and Advantage plans for EVO ESNs.
hello guys, i'm also part of the free and clear 3000 plan and had a couple questions. My first question is does the $20 plan include roaming? I have been paying the $5 fee for the past 2 years and was curious if i actually need to pay it? Or is it already included and I'm just paying extra.
My second question is has anyone figured out an easier method of getting our accounts switched over to the newest plan for the HTC EVO 4G. Any way we can do an ESN Swap on the Sprint website?
I do not work at radioShack anymore and was wondering if anyone has asked for authentication to make sure they still work there.
Is it as easy as calling up and talking to the right person? They wouldnt transfer me to another line that would start questioning me about whether i still work there or not, would they?
hasseye said:
hello guys, i'm also part of the free and clear 3000 plan and had a couple questions. My first question is does the $20 plan include roaming? I have been paying the $5 fee for the past 2 years and was curious if i actually need to pay it? Or is it already included and I'm just paying extra.
My second question is has anyone figured out an easier method of getting our accounts switched over to the newest plan for the HTC EVO 4G. Any way we can do an ESN Swap on the Sprint website?
I do not work at radioShack anymore and was wondering if anyone has asked for authentication to make sure they still work there.
Is it as easy as calling up and talking to the right person? They wouldnt transfer me to another line that would start questioning me about whether i still work there or not, would they?
Click to expand...
Click to collapse
You have to go through the channel that setup your account as you were a radioshack employee. I'm a Sprint employee and I have my Evo unl on the $0 plan...
Verizon contacted Engadget and stated today that the activation fee and month of service for those buying the Xoom at full price is no longer necessary.
I'm curious if you had to pay the fee or not. I intend on purchasing from Costco when they open in about 3 hours. I'm going to show them the article if they give me any flack, and I'll post back here.
Update: Verizon's been in touch to inform us of a policy change: customers who purchase the off-contract Xoom will now no longer need to be on a month to month plan. That said, we still see "Month to Month" as a compulsory option at the time of updating this post.
Click to expand...
Click to collapse
I bought from a VZW corporate store this morning, full price, no activation required. She asked me if I was just using for wifi or if I wanted data, I said wifi and that was it.
I'm in Iraq currently, so i had to get it overnighted to my wife and she has to activate it. I paid the activation fee...then, immediately after it is activated I am calling vzw and placing it on military suspension, and getting the activation fee credited to my account. they don't ship to APO addresses, and it has to be activated over the cell network if you get it subsidized.
hopefully, I can cancel the contract later this year. I've done it on ATT before.
Sirchuk said:
Verizon contacted Engadget and stated today that the activation fee and month of service for those buying the Xoom at full price is no longer necessary.
I'm curious if you had to pay the fee or not. I intend on purchasing from Costco when they open in about 3 hours. I'm going to show them the article if they give me any flack, and I'll post back here.
Click to expand...
Click to collapse
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
Click to expand...
Click to collapse
The official statement is from Verizon, and it's my understanding that it's the Verizon booth in Costco that activates the 3g on the device. If someone tells me I must get 3g, I'm going to mention to them the official Verizon stance and ask if they can contact their corporate office to check.
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
Click to expand...
Click to collapse
ditto tenchar
Got mine at Costco this morning, and they made me signup for a plan... I told him Verizon doesn't require this anymore but rep insisted he has to sign me up for plan. He even proceeds to fill out a rebate form for me, even though I told him im going to cancel within the 72hr period anyways. Oh well...
harajuka said:
Got mine at Costco this morning, and they made me signup for a plan... I told him Verizon doesn't require this anymore but rep insisted he has to sign me up for plan. He even proceeds to fill out a rebate form for me, even though I told him im going to cancel within the 72hr period anyways. Oh well...
Click to expand...
Click to collapse
I was afraid of this. Verizon probably has no intention of rushing to get the information out there hoping to still snag some undeserved money.
I got mine at Best Buy and they let me sign up without a plan... But the girl at the register didn't really know what she was doing.
I am taking my EVO with me. I already have the Engadget page ready to show if they give me an crap about fees. They are a Verizon kiosk (Verizon Representative) and should honor what Verizon is doing. If they are doing it in the Verizon stores, they should do it at their kiosks as well.
setite said:
I was afraid of this. Verizon probably has no intention of rushing to get the information out there hoping to still snag some undeserved money.
Click to expand...
Click to collapse
That's when the Costco Verizon Rep needs to call a Corp store and ask them. This is what I will tell them when I get there
ghodzilla5150 said:
That's when the Costco Verizon Rep needs to call a Corp store and ask them. This is what I will tell them when I get there
Click to expand...
Click to collapse
I'm ahead of you, I already printed out the Engadget article to show them . I will most definitely be forcing them to call whoever would be up to date.
setite said:
I'm ahead of you, I already printed out the Engadget article to show them . I will most definitely be forcing them to call whoever would be up to date.
Click to expand...
Click to collapse
That's a good idea. I will print it out as well
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
Click to expand...
Click to collapse
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
bwcorvus said:
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
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Click to collapse
I suppose that's okay. The damage is done to my credit since I let Best Buy run it two days ago and Costco yesterday.
http://blogs.computerworld.com/17867/motorola_xoom_faq said:
UPDATE: Verizon Wireless has changed its mind on this policy as of Thursday morning (thank goodness). I've just confirmed with a Verizon spokesperson that if you purchase the Xoom for $800, without a contract, you will not be required to pay the $35 activation fee or sign up for a data plan. As of now, the Verizon Wireless website is not reflecting this change; however, an online customer service representative tells me you can contact customer care to have the data plan removed after making your purchase.
Click to expand...
Click to collapse
So the solution is to call customer care. Doing this today will hopefully avoid having to give them a single red cent in prorated data.
setite said:
I suppose that's okay. The damage is done to my credit since I let Best Buy run it two days ago and Costco yesterday.
So the solution is to call customer care. Doing this today will hopefully avoid having to give them a single red cent in prorated data.
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On the phone with Verizon right now. She tried to tell me i can't cancel it. After i said a few things, she did it for me. Said i would be charged a pro-rated amount for any use, and if i bought under contract i would have to pay the ETF. I told her i haven't turned the device on so there better not me a charge.
bwcorvus said:
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
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What's the warranty like. Do you get the Costco 90 day warranty OR the Verizon 14 day warranty? Was there other people there getting the Xoom as well
ghodzilla5150 said:
What's the warranty like. Do you get the Costco 90 day warranty OR the Verizon 14 day warranty? Was there other people there getting the Xoom as well
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You have to break your contract within 14 days if you sign a 2 year. You have 90 days to return the device. You have a 1 year manufactur warranty. You have 3 days to cancel and not pay the activation fee. I was the only one
I got mine from VZW and they tried their hardest to get me to activate it for at least one month and charge me an activation fee. I told them I didn't want to do that and that verizon released information saying that it was not necessary. After about a half hour of them constantly asking me they finally sold it to me for full price.
bwcorvus said:
You have to break your contract within 14 days if you sign a 2 year. You have 90 days to return the device. You have a 1 year manufactur warranty. You have 3 days to cancel and not pay the activation fee. I was the only one
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Thanks Bro. I will use this unit until the WIFi only model comes out. return it and get that one $200 cheaper
I bought my Xoom on VerizonWireless.com, with a month-to-month plan which I intended to cancel, and just use wifi (or tether). When I turned it on for the first time, it tried to activate, and it failed (I received instructions with it on how to activate but I haven't done them yet). After failing it told me to go somewhere in Settings to activate as well.
Since then it has asked me only one time upon turning on if I wanted to activate, and I said no. If I never activate my line will I ever be billed for it? So far it's not on my statement at all. My friend did something similar with a phone where he bought a phone for contract price by adding an additional line, but never activated it and they eventually just took the unactivated line off his plan and he kept the phone lol
Just wondering if anyone else was also in this situation or if they've contacted Verizon for it yet, thanks!
Alpha Axl said:
I bought my Xoom on VerizonWireless.com, with a month-to-month plan which I intended to cancel, and just use wifi (or tether). When I turned it on for the first time, it tried to activate, and it failed (I received instructions with it on how to activate but I haven't done them yet). After failing it told me to go somewhere in Settings to activate as well.
Since then it has asked me only one time upon turning on if I wanted to activate, and I said no. If I never activate my line will I ever be billed for it? So far it's not on my statement at all. My friend did something similar with a phone where he bought a phone for contract price by adding an additional line, but never activated it and they eventually just took the unactivated line off his plan and he kept the phone lol
Just wondering if anyone else was also in this situation or if they've contacted Verizon for it yet, thanks!
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You should get billed because you basically signed a month to month contract. If you plan to use the data, you should call them for help. If not, you should call them and tell them to refund your money because verizon service is not required anymore (they changed this requirement last minute).
You have to cancel this month-to-month service within 72 hours or they charge you the $35 activation fee and the amount of $ for your first month of service. If you cancel in the first 3 day window, you will get the $35 activation taken off your bill, and be charged once for whatever few mb of data you used up to this point.
Im sorry would you mind sharing, on how to activate the device. I have been trying to activate this thing for a while now but it keeps saying Activation failed. Am i supposed to do something in the process of activation??
sunnyd119 said:
Im sorry would you mind sharing, on how to activate the device. I have been trying to activate this thing for a while now but it keeps saying Activation failed. Am i supposed to do something in the process of activation??
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You can skip/cancel activation completely as it is not required. You should be able to use your personal WiFi for internet. If you want to use Verizon data, you should contact them for assistance as I did not sign up for Verizon service so I do not know why it would be failing activation.
keitht said:
You can skip/cancel activation completely as it is not required. You should be able to use your personal WiFi for internet. If you want to use Verizon data, you should contact them for assistance as I did not sign up for Verizon service so I do not know why it would be failing activation.
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I got the Wifi part, Its just that I will start traveling tomo for work so I was trying to activate my Xoom on verizon, but it keeps failing on me, I was just wondering if there was something I had to do in this process. I got it from best buy without activation, thinking that I would activate it myself later, but I guess that was a bad idea. Anyone have a solution?
store
sunnyd119 said:
I got the Wifi part, Its just that I will start traveling tomo for work so I was trying to activate my Xoom on verizon, but it keeps failing on me, I was just wondering if there was something I had to do in this process. I got it from best buy without activation, thinking that I would activate it myself later, but I guess that was a bad idea. Anyone have a solution?
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You are not required to do anything other than click activate in the wireless settings under mobile network, if it will not activate by doing that then you must take it into verizon because the problem is on their end. This process however should not take long.
I would recommend going to a larger verizon store rather than smaller local stores. The Xoom is still new and a few stores I went into trying to find out some information had not even seen one yet.
EDIT: since you bought it at best buy and had not activated it there, in order to activate the device you must go into verizon. The reason being that they require a credit check (even on the month to month plan) and if it returns with bad credit, you will be required to put a deposit of up to 400$ (again even without signing the 2 year contract) but with that said activation will be quick and your first month bill will get about 65$ added to it in activation fees and sur harges.
sunnyd119 said:
Im sorry would you mind sharing, on how to activate the device. I have been trying to activate this thing for a while now but it keeps saying Activation failed. Am i supposed to do something in the process of activation??
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Click to collapse
Settings -> Wireless & Networks -> Mobile Networks -> Activate Device
Let me know if that works!
RadDudeTommy said:
You are not required to do anything other than click activate in the wireless settings under mobile network, if it will not activate by doing that then you must take it into verizon because the problem is on their end. This process however should not take long.
I would recommend going to a larger verizon store rather than smaller local stores. The Xoom is still new and a few stores I went into trying to find out some information had not even seen one yet.
EDIT: since you bought it at best buy and had not activated it there, in order to activate the device you must go into verizon. The reason being that they require a credit check (even on the month to month plan) and if it returns with bad credit, you will be required to put a deposit of up to 400$ (again even without signing the 2 year contract) but with that said activation will be quick and your first month bill will get about 65$ added to it in activation fees and sur harges.
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Well then it seems that I will be making a trip to the verizon store tomorrow. Thank you for letting me know, I wouldn't have to worry about my credit, I am in good shape. I just can't understand why it couldn't be as simple as the ipad att activation, where it required me to just enter my credit card, and nothing else. Well a great tablet I guess is always haunted with different problems, but thank you kind sir for your response.
Sent from my Xoom using XDA App
Alpha Axl said:
Settings -> Wireless & Networks -> Mobile Networks -> Activate Device
Let me know if that works!
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Haha, this is what I have been trying and no luck, its funny the area I live in is great for verizon coverage too. Oo well I go to verizon tomorrow and try.
Sent from my Xoom using XDA App
You're Welcome
sunnyd119 said:
Well then it seems that I will be making a trip to the verizon store tomorrow. Thank you for letting me know, I wouldn't have to worry about my credit, I am in good shape. I just can't understand why it couldn't be as simple as the ipad att activation, where it required me to just enter my credit card, and nothing else. Well a great tablet I guess is always haunted with different problems, but thank you kind sir for your response.
Sent from my Xoom using XDA App
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You're Welcome, and I agree completely with you. The ability to activate right off your ipad is a great feature that avoids extra charges.
Even without signing a 2 year contract and going with the month to month plan, you won't be charged for canceling (You will be paying the month after, not pre-paid, so you don't pay the month ahead and get allotted data, you pay after, and if you go over your allotted data, you get charged) but you will have a 15$ re-activation fee when you want to start back up.
Not quite desirable, I'm hoping verizon will be making a true pre-paid account for tablets soon (apparently they have it for smart phones)
Glad to have helped, I hope you get your Xoom activated before you leave!
Please I need some clarification on how the "Pay as you go" data plan works with Verizon for the XOOM. My only experience is with the iPad and AT&T, where it was very simply and user friendly, I just had to purchase the data from the iPad itself and pay with my Credit Card, no calls to customer service, and I can cancel it anytime from the iPad itself. Based on a quick conversation with a Verizon rep, with Verizon it's much more complicated, I have to actually setup an account with Verizon, use the XOOM with the monthly contract data plan, and when I want to cancel it I have to call customer service and close the account, the same thing to activate the plan again, is that true that it's so complicated ?, I think the way how Apple implemented it with AT&T is very effective and simple, I don't know if with the iPad 2 Verizon will have a different option. Please could you add your comments based on your experience ?, thanks
its true and will apparently incur an activation fee each time service is restarted. Verizon really wants you to get a data plan and keep it :-(
Today I was ready to buy the Verizon XOOM, and use the data as "pay as you go", but after I understood the way how Verizon manages "pay as you go data", I will never invest on something that it will be so complicated and expensive to use. I'll have to wait for the Wifi only XOOM.
Supposedly you don't have to pay an activation fee of $35 bucks but rather you can suspend your account for $15. Still a major deal breaker but maybe when the iPad 2 is released they will change their policy.
Ya it really sucks. I purchased my Xoom and returned it after a week. Day after i returned it i got a Bill from VZN for almost 60 bucks for my "activation fee" + "1 month Data". I actually had to call up VZN and speak to a representative to "see what they could do". Fortunately i got an absolute sweetheart of a rep and was sure to be equally as sweet back. though i didnt get %100 credit. She was able to reduce my bill to $2.39 for the cost of my prorated data for 2 days. While most people would probably argue about that i said that was fine and will pay that bill when i get it.
Im not sure if they do the same thing with the Ipad 3G for ATT(even though i own one) but with the Xoom your data plan actually has a Phone number in addition to the ACCT number associated with it. So thats where all these stupid fees are coming from, they treat it like your actually opening up a new cellphone contract. IPad was 1(setup),2(pay),3(Surf)
verusevo said:
Ya it really sucks. I purchased my Xoom and returned it after a week. Day after i returned it i got a Bill from VZN for almost 60 bucks for my "activation fee" + "1 month Data". I actually had to call up VZN and speak to a representative to "see what they could do". Fortunately i got an absolute sweetheart of a rep and was sure to be equally as sweet back. though i didnt get %100 credit. She was able to reduce my bill to $2.39 for the cost of my prorated data for 2 days. While most people would probably argue about that i said that was fine and will pay that bill when i get it.
Im not sure if they do the same thing with the Ipad 3G for ATT(even though i own one) but with the Xoom your data plan actually has a Phone number in addition to the ACCT number associated with it. So thats where all these stupid fees are coming from, they treat it like your actually opening up a new cellphone contract. IPad was 1(setup),2(pay),3(Surf)
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That was nice of her!
has anyone seen this? it is not the first time I've heard that Verizon wants to go head to head with AT&T (is no activation fee each time). Read in the comments.
We'll see tomorrow. I will go into a store and ask.
http://www.phonearena.com/news/iPad...from-AT-T-and-Verizon-go-head-to-head_id17305
The verizon rep i spoke to when I setup my month to month accounts that its simply$20 a month plus a little tax and the stupid 35 dollar activation fee. . . as long as you have them bill you for it - but without a contract.
If you want to pre-pay they charge you a $30 fee every month . . . thats right, if I want to be a thrifty consumer and pay as I go so I don't overspend, they charge a fee thats MORE than the cost of service.
Just to clarify, if you want to prepay as opposed to having them bill you (both options without a contract), they charge $50/month for 1GB.
Sent from my Xoom using XDA App
Also note: the "suspension" option can be done online, I believe, without the $15 fee, but it can only be done twice a year for 90 days max each time. So, that's not an option unless you can plan your year pretty carefully.
I'm going to swap my 3G version out for the wifi-only version as soon as it's available. I was told when I purchased mine that data could be turned on and off as needed without any fees, and so I won't have any qualms about exercising the 90-day return policy at Costco.
It seems Verizon will enable "true pay as you go" capabilities for the iPad 2
http://news.vzw.com/news/2011/03/pr2011-03-09y.html
Why not the XOOM ?
I've called customer service several times today. I bought my xoom on contract because I wanted to have 3g data but was specifically told I couldn't activate it whenever I wanted and I was just better off keeping the minimum $20/1gb plan. So I said if I'm going to have to pay that anyway, I might as well get it subsidized. In other words I was specifically told that vzw would not have that option. Of course, my two weeks are up today and they may change it!!
I would be very mad. I would have definitely bought my xoom without contract. I have called several times and I keep getting different answers. I'm going to go to the store tomorrow and find out. If anyone finds anything definitive, I'd love to see it. Thanks.
Sent from my Xoom using XDA Premium App
I activated my Xoom at the Verizon store on a month to month plan and it was $20/month/1GB and they did not charge me an activation fee.
I bought mine at costco.. the paperwork said 20 a month, activation fee with refund, unsubsidized.
I called VZW the next day and they had put me on a 2 yr contract that if I hadn't have called when I did would've been like 175 bucks ETF to get out of.
SO.. buyer beware, be sure to call vzw to ensure you are getting what you really wanted!
Be careful if your under contract my understanding was that if you suspend the data it also extends your contract until data is turned back on. This is why I just bit the bullet and bough the device. I know its not in everyones budget to do so, but it will save you money down the road.
zone23 said:
Be careful if your under contract my understanding was that if you suspend the data it also extends your contract until data is turned back on. This is why I just bit the bullet and bough the device. I know its not in everyones budget to do so, but it will save you money down the road.
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This is what makes me mad. Given the choices at the time, I got the device subsidized since I was going to have to get a data plan anyway (if I wanted data some months and didn't want to pay an activation fee). Now, two weeks after my purchase, they change the rules!
BTW - no activation fee on the ipad2. according to @Verizonwireless
http://twitter.com/#!/VerizonWireless
That's crap.
ok. i went to the store. the first three sales people had no idea what i was talking about. I finally spoke to my manager. They are running a promotion of no activation fee starting today for any tablet (obviously if you buy at full price). I still do not have clarity on whether there's an activation fee each and every time you turn on your device's mobile data. I have read that ipad2 will not have to pay (ie using mobile data whenever you want and pay only the mobile broadband plan) and Xoom will have to pay (ie pay activation fee each and every time you activate).
my takeaways:
1. VZW sales people either just plain dumb or not trained well
2. Apple is pushing VZW around and VZW is pushing Moto around
3. Flash or no flash, this is definitely going to lead to fewer Xoom sales
The ONLY reason holding me back to buy a XOOM today, it's Verizon NOT having a TRUE "Pay as you go" data plan, like the iPad with AT&T and now the iPad 2 with AT&T and Verizon. I think will buy an iPad 2 today.