Database Users

Phone goes MUTE. Kindly help

Hi everybody,
I have this one problem. After 2 days of usage, my Hermes suddenly went mute. No vibration or screen click can be heard even If I changed it to the loudest. I missed a lot of calls and sms due to this problem. The only way to solve this problem that I employ is by soft-reset my device.
I really hope somebody can help me tracking to root-cause of this problem and in the same time providing or proposing a solution to it.
Kindly help. Regards
morisa
Device: DoPoD 838Pro

did you unmute it from the speaker icon ?
if you have a backup restore it if not do a hard reset just make sure you backup your contacts/ stuff first

Phone goes mute
I think I'm having that problem too. Just out of the blue it happened. Didn't install anything extra the whole week. But when someone calls it rings, and if it's missed, it doens't play the miss call tone... or any other sound in that case.

darky said:
did you unmute it from the speaker icon ?
if you have a backup restore it if not do a hard reset just make sure you backup your contacts/ stuff first
Click to expand...
Click to collapse
Hi,
I noticed that the problem started to happen when I long-press the "Green" Button to activate the speakerphone during a call instead of pressing the "Speaker On" menu on the screen.
I've no idea why but maybe that could be the problem. Presently, I have to press that "Speaker On" on-screen menu to activate the speakerphone to avoid this problem.
Maybe other users can confirm this problem.
Regards,
morisa

mmorisa said:
Hi,
I noticed that the problem started to happen when I long-press the "Green" Button to activate the speakerphone during a call instead of pressing the "Speaker On" menu on the screen.
I've no idea why but maybe that could be the problem. Presently, I have to press that "Speaker On" on-screen menu to activate the speakerphone to avoid this problem.
Maybe other users can confirm this problem.
Regards,
morisa
Click to expand...
Click to collapse
Got the same issue here and I don't use speakerphone

my pda´s auto mute so

No sound although speaker icon no in mute
I have the same problem. Out of the blue no sound is heard at all. I tried changing volume but it did not do any thing. Had to shut down (not soft reset) and restart device and it works fine. This happen several times and I can figure out why it does this.
If anyone can help...
Tal

Same here, I'm using a X01HT Softbank variant TYTN flashed with the latest HTC WWE rom and after about like 12 hours of use the device goes mute for some reason, making calls it works perfectly but playing sounds or ringers the speaker does not work. Anyone have any ideas? I'm thinking of maybe re flashing the device since most of my information is on my storage card. I'll see if that fixes the problem :-\.

same problem here....

Same here. Only a reboot fixes it.

I have the same problem but it only happens when using the speaker phone. After the call ends, then there are no more system sounds etc. I then have to soft reset, which pisses me off as I use the speaker phone plenty in the car.
If i dont use the speakerphone, then there is no problem. Kind of strange....
Has anyone got any ideas on how to solve this?

I have same problem. I thought it was software related, but seems that it is caused by the speaker phone. I had the exact same problem with my old IPAQ 6515. It must be a software issue with WM although the 6515 had WM2003SE and the TYTN has WM5 so I do not know. Really annoying though as I use this phone for an alarm and it never goes off because the sound turns off sometime while I am sleeping - Uhggggg!

I also have the problem. Only a Softreset brings the speaker back to live.

my new problem...misery loves company
same here; curiously 2 pages into this thread and there are no real solutions.

I have solved the problem on my TyTN.
The Midlet Manager is the root cause for the Phone Mute issue on my device.

lol I just started getting this issue out of the blue after a couple of months and I didn't install anything :|
yeah nothing but a soft reset brings the sound back

Happens to me too. Strange coincidence - I've just checked my m3100 and it's giving me the silent treatment now. Time for another soft reset
I never use Midlets, so that rules the above theory out for me. However my battery was almost dead. I was using WiFi at the time, which turned itself off when the warning notifications popped up. Maybe when the battery drops below an acceptable level it turns the sound off to save power, but doesn't restore it after charging?

nope it happens to me even if my battery is fully charged

this used to happen on my i-mate PDA2k, and my JasJar (Universal) running both WM5, AKU3.2, 3.3, 3.5 and unfortunately even WM6 :S

Hi All,
After checking and testing the phone. I found out that the only way for me to solve the muting problem is by silencing the notification sound when a new email arrives. Since I have an unlimited EDGE/GPRS, my push mail is working around the clock. Thus, by not having the new email sound notify, the muting problem gone. This is caused by the notification event locking up the sound and not releasing it even after I read the mail. Previously the only way to resolve is by soft-reset but now, no more.
I have no idea whether this work or not for others but you might try and post your solution here.
Regards,
morisa

Busy tone - turns speaker on

Anyone has the same problem???
When calling someone whos already on the phone, I get the usual busy tone - but on the Vario II's speaker (loud) (like it turns the speaker on automatically,... weird) Its annoying if I want to make a quite call at the office!

Yep, I get that as well! Effin' annoying it is as well when you've got the unit to your ear

I had this same issue once. I am using a HTC branded TyTN. My normal network is Cingular in the US, and I do not get this issue when using my Cingular SIM. I was recently in Singapore using a SingTel SIM, and the busy tone would come out the speaker. When I switched to a M1 SIM (also in Singapore, blasted SingTel does not allow data on prepaid!), I did not have the problem anymore. I also did not have this when using SMART prepaid in Manila or when using DTAC prepaid in Thailand. Also, I was using the stock TyTN ROM at the time. I have since switched to 1.35, but I have not had a chance to travel yet to see if the new ROM fixes the issue.

Same here. Really annoying.
Any solutions, guys?

Here is a fix, HKEY_CURRENT_USER/ControlPanel/Sounds/BusyTone and change the wavfile for a quieter one, I use the busytone.wav file which i think gets installed withe skype ( i am not quite sure where it is originally from, just found it in my windows directory).

Or you can just remove the letters from the 'script' entry there - as I posted earlier today, which will disable it completely.

I don't know if this has been asked/answered but when i dial a phone number using the keypad the sound of the keys goes through the external speaker on the phone- is there a reg edit to make dialing key sounds go through the earpiece and not the speaker?
Thanks

I have the busy tone problem with my O2 trion. I use the workaround of nathanlock and it works great. I also contacted HTC about the problem. They claim that they have never heard about it.

touch tones and busy tone really loud
I have the same issue. i'd really like to fix both. the busy tone is extremely loud, and the dialing tones let everyone in a 10 cubicle radius know you are making a call. I have a love hate relationship with my 8525. love the things it can do, hate the things it sometimes does....
found some sound keys for the dial buttons in the registry, but nothing that looks like volume settings for them.

I have the same issue! it was really anoying... not anymore

tone problem
Nero would you like to explain how you solved the problem

I'm also having the problem with the tones coming out of the speaker when dialling. Additionally when i push the red/orange phone button the phone makes a high pitched sounds from the speaker.
I really dont remember either of these problems a couple weeks ago when I finished properly flashing it. Some one mentioned skype. I did recently install that.

Same here. Strange problem.

workaround update: change "Script" value to "ap" for tone to play only once, and change "Sound" value to "busytone.wav" (comes in rom, at least for HTC TyTN) - it's not loud at all.

Keypad sound issue
I only have the keypad issue. I have looked around but have not been able to find a solution. I would like to have the sound from the keypad in the earphone not on the speaker.
Is this the way the tytn is setup or is it just the group here that has the issue?
Can your "Busy Tone" fix also fix the keypad speaker problem?
Softbank X01HT
HTC Hermes 200 - IPL 1.01 / SPL 1.40.Oli / ROM 3.24.0.4 / GSM 1.40.30.00 (WM6 LVSW Edition 2007/04/08) + Wifi update

I've solved the keypad issue by selecting "Off" in the Keypad combo box at the end of the Phone Setting Page.
I hope it helps.
Cheers
/Joseph

I not really sure where you set this option, keypad combo?
It may be me, but can you be more specific, please?

The option I've found is under Settings-> Phone
You may see three Combo lists: Ring type, Ring Tone and Keypad
For the Keypad you can have "Long Tones", "Short Tones" and "Off".
If you take the last one you won't hear anything when you press use the keypad for making a call.
/J.

Great got it, Thanks! How blind am I?

Solution to busy tone problem
I had the same problem regarding the busy tone going through the speaker. I also had the added aggravation that, after each time that problem happened, my calls would divert straight to voicemail until I soft reset.
Another problem I used to have was that if I had call waiting and tried to answer the waiting call, the phone would freeze and I would have to soft reset with the stylus.
I was using an SPV M3100 with the original Orange UK ROM in Spain, with a Vodafone Spain SIM.
I believe these are simply bugs in the early radio roms. They show up with unpredictable combinations of roaming or using different sims than those of the original ROM operator's.
I fixed both problems by upgrading my radio.
Hope that helps.

Wizard doesn't ring, please help

I have a problem: when I put my mda on "loud" the phone doens't make sound when someone calls me. Only the light goes on. In the settings "Ring type" is vibrate and ring, but still no sound. Tried also just ring but nothing happened, only light goes on. Even tried different ringtones, but that's not helping either. I have the WM5SE rom, but don't think that the rom gives me this problem, because I had this on other roms also, like the NBD series. When I first install the rom, everything is working fine, but after a few weeks it starts giving me this problems. I switch a lot between ring and vibrate, could this be the problem? Does anybody please no how to fix this?? Ferreira maybe you have some experience with this? Anyway I hope someone can help me, because I missed a lot of calls because of this problem.
Thanks in advance.

Check your radio version. I think the best is 2.19
And when you said it doesnt ring, does it vibrate (i.e. does the phone knows it has call comming in, and do something to respond to it).. or just a speaker problem?

Try hard reset. If it doesnt work then it may be an issue of headphones slot jam.

hanmin said:
Check your radio version. I think the best is 2.19
And when you said it doesnt ring, does it vibrate (i.e. does the phone knows it has call comming in, and do something to respond to it).. or just a speaker problem?
Click to expand...
Click to collapse
I have radio 2.69.11, ring type is "vibrate and ring". It does vibrate, but it doesn't ring. You know what the problem is?

LucaBrasi85 said:
I have radio 2.69.11, ring type is "vibrate and ring". It does vibrate, but it doesn't ring. You know what the problem is?
Click to expand...
Click to collapse
It is probably (as vlodeck mentioned) headphone jack jammed. If thats the case, you should not be having any sound from the phone at all (i.e. no music, no notification sound, no SMS sound). I had this problem before, and I do not want to make this sound dirty, but you can fix the problem by poking it Poke your headphone in and out in and out

hanmin said:
It is probably (as vlodeck mentioned) headphone jack jammed. If thats the case, you should not be having any sound from the phone at all (i.e. no music, no notification sound, no SMS sound). I had this problem before, and I do not want to make this sound dirty, but you can fix the problem by poking it Poke your headphone in and out in and out
Click to expand...
Click to collapse
headphone works, music works also, even without headphone, so that's not it. I tried flashed radio 2.19.11 T-Mobile NL. No I just have to find someone who can call me to test it. will post the result.

hmm.. that is iiiinnnnnttttteeerreeessstting. from what it seems, chances are probably the ring tone you are using is somewhat, not compatible. Tryign changing it to a default ring tone, WAV, shorter one, that is not in the storage card.

hanmin said:
hmm.. that is iiiinnnnnttttteeerreeessstting. from what it seems, chances are probably the ring tone you are using is somewhat, not compatible. Tryign changing it to a default ring tone, WAV, shorter one, that is not in the storage card.
Click to expand...
Click to collapse
I tried this also, it didn't work. I think I'm going crazy. If I change the ringtone and test it by pressing "play", then it works! But if someone calls me, I can only see that someone is calling, but I hear nothing! And if it's on "vibrate and ring", then it vibrates but doesn't ring! Isn't this crazy??

this may sound crazy, but just to check, is your volumn up? push your volumn slider up? make sure both the volumn controls are up.

hanmin said:
this may sound crazy, but just to check, is your volumn up? push your volumn slider up? make sure both the volumn controls are up.
Click to expand...
Click to collapse
I found the problem! thanks to you of course. I did this before but now I no the volume slider is broken. only the right volume was up and the left was all the way down. So that caused the phone not ringing. Anyway, I just have to do this with my finger/stylus in the future, so thank you for your help!
CASE CLOSED.

Its interesting but in WM5 i had all sorts of problems once where my music would not play at all. I had all the volumes turned up and all that and it still wouldnt play, then I turned the volume on Windows Media Player down to 95% and it started playing again, and i turned it back up to 100% and it was fine. Little minor glitch me thinks

Call sound: great, but volume very high

Hi all,
The call quality of the HD2 is very good. Reception is great, people understand me very well and I can understand them very good.
My only problem is that the sound is so loud, when I'm using my phone at my ear (so without speaker or bluetooth).
Do you have this as well? Is there somewhere a master volume that can be set?
To be clear: the volume is already at the minimum...
Thanks!
Koen

Does the earpiece speaker also pop/crackle somtimes when the tones are high or very loud? I hear a ticking in the earpiece speaker.. that is very anoying!
Will probably swap my device for a new one.

Not really.
But as I find it now too loud, I don't like to use to make normal phonecalls.
Koen

I have the same problem..
One weird thing though, it's only on outgoing calls, incoming the sound isnt too loud!

i had the same problem but only with outgoing calls an mine sounded terrible, still does( think my speaker is broken)
You can edit the registry.
in HKEY_CURRENT_USER\Controlpanel\Soundcategories\ you have INCALL and INCALL 2, i think one is ingoing and one is outgoing calls.
Edit Initvol, i have both mine on 2 now. and the volume is much better!

Bouloama said:
Does the earpiece speaker also pop/crackle somtimes when the tones are high or very loud? I hear a ticking in the earpiece speaker.. that is very anoying!
Will probably swap my device for a new one.
Click to expand...
Click to collapse
I have the same problem as you do

theguvnor11 said:
i had the same problem but only with outgoing calls an mine sounded terrible, still does( think my speaker is broken)
You can edit the registry.
in HKEY_CURRENT_USER\Controlpanel\Soundcategories\ you have INCALL and INCALL 2, i think one is ingoing and one is outgoing calls.
Edit Initvol, i have both mine on 2 now. and the volume is much better!
Click to expand...
Click to collapse
Thanks, now it's great!!!

I've got the exact same thing!
The quality is great, but sometimes the volume is just way too loud, almost up to the point where it hurts my ear.
One additional thing is when I get a notification on the background that a message has arrived during one of those loud calls, volume actually switches back to normal.
In my registry incall2 was set to 5. Resetted it to 2, hope it works

could anyone clarify
Where can I find that
HKEY_CURRENT_USER\Controlpanel\Soundcategories\ you have INCALL and INCALL 2 thing. Please help! How do I enter registry?

narkolitar said:
Where can I find that
HKEY_CURRENT_USER\Controlpanel\Soundcategories\ you have INCALL and INCALL 2 thing. Please help! How do I enter registry?
Click to expand...
Click to collapse
to enter registry, i need to install the little app name PHM RegEdit (free app) or Resco RegEdit.

henh said:
to enter registry, i need to install the little app name PHM RegEdit (free app) or Resco RegEdit.
Click to expand...
Click to collapse
Made the first step, done the things in the register, but the volume is still too high. What am I doing wrong?

narkolitar said:
Made the first step, done the things in the register, but the volume is still too high. What am I doing wrong?
Click to expand...
Click to collapse
Not sure if I did a soft-reset, but you might just give it a shot.
Both outgoing and incoming call volumes are now fine on my device...
[edit]
Actually got another loud outgoing call..
When I took a better look at the inCall and inCall2 properties, they seem to be for the notifications you get when you're in a call.
So changing them to '2' is OK, but doesn't actually solve this issue.
It may be an explanation to why my sound swapped back to normal after receiving a notification though.
[/edit]

erik.alphenaar said:
Not sure if I did a soft-reset, but you might just give it a shot.
Both outgoing and incoming call volumes are now fine on my device...
[edit]
Actually got another loud outgoing call..
When I took a better look at the inCall and inCall2 properties, they seem to be for the notifications you get when you're in a call.
So changing them to '2' is OK, but doesn't actually solve this issue.
It may be an explanation to why my sound swapped back to normal after receiving a notification though.
[/edit]
Click to expand...
Click to collapse
Tried a soft reset too, but my ears still hurt! Any other suggestions?

This is totally unacceptable, has nobody got a cure for this? I can't use my *phone* as a phone, the volume is deafening! Both speakerphone and earpiece are way too loud, even on the lowest volume setting.

try this one
Here's a solution : you need to use the Schapman advanced configuration tool v3.3 (freeware).
Go to "HTC audio manager" -> set "music volume" (or something close, I don't know of it is labelled in english, I only have the french version) to 30 or above (below 100, which is the maximum) and then soft reset your device.
http://forum.xda-developers.com/showthread.php?t=418151

I can't seem to get this to do the trick. Is there anyone out there who has used a program to specifically lower the earpiece and speakerphone volume on their HD2 'Leo'? I'm going to have to return my handset if I can't lower the volume. I love the phone but if I can't make calls on it it's useless!

*bump*
This needs keeping near the top as it's a MASSIVE problem. Doesn't *everyone* find their HD2 far too loud??

It happened to me only once, when I woke up, press power button to get the screen on and dialed a cab, it was way too much loud.
Today I made some calls, received them as well, and it was ok.

New Response From [ Richard (UK - Ireland Support (Tech)) ]
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
We are aware of the issue but it’s not a fault with this device. It has been determined that this is not a hardware fault but a software issue and there should be a hotfix to be released soon to resolve it. Please monitor our website for the hotfix release.
If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
HTC customer support team
HTC Corp. Global Service Division
http://www.htc.com/europe/CA_Hotline.aspx
Call Center at: 44-120-271-4530 if you have further questions
Customer Information
Name A*** ******
Telephone ***********
Email Address ************************
Country United Kingdom
Inquiry Information
Inquiry Type Technical Support
Inquiry Description Hello, I have just bought the HD2 and the speakerphone volume is incredibly loud, even on the lowest setting. It is unusable! The speaker is distorting, it is that loud. Is there a registry fix one can do to solve this? Thankyou.
Issue Date & Time
2009/11/26 10:31

Does anyone have a link to the part of the site where these supposed hotfixes will be....and how long will they be coming, any ideas? So far it's the speakerphone & earpiece volume which are of the utmost importance for me, then the pink camera etc etc etc.

new legend ringer problem

hi, all, i have recently purchased LEGEND INDIA model rom version is 1.32.720.2 with radio 47.26.35.04U_7.05.35.26L,
ringer is becoming silent on its own, randomly, i am missing calls because of that? what may be the problem?

go to mobile network settings and choose gsm/wcdma auto ....this will fix the ringtone issue .......

You must be joking...what's the 2G/3G has to do with the ringtones ? I would try to stop the accelerometer...the one that lowers the ringtone sound when u pick it up.

sfara said:
You must be joking...what's the 2G/3G has to do with the ringtones ? I would try to stop the accelerometer...the one that lowers the ringtone sound when u pick it up.
Click to expand...
Click to collapse
hi, i think u misunderstood!!
i have got no problem with ringing becoming silent or low when i pickup or move the phone!!
all of sudden phone is on the table a call comes & ringer is not ringing this happens randomly!!
i wonder whats the problem, i restarted the phone after restart it has never happened!!!

i also have Legend india version.i also facing this ringing problem. i have disabled the accelerometer which lowers the ringtone. even then it gets muffled after 10 or 20 seconds automatically. but i dnt have any issues listening songs. please help! i tried many setting bt no luck...

nickporwal said:
i also have Legend india version.i also facing this ringing problem. i have disabled the accelerometer which lowers the ringtone. even then it gets muffled after 10 or 20 seconds automatically. but i dnt have any issues listening songs. please help! i tried many setting bt no luck...
Click to expand...
Click to collapse
Check out this thread. The issue is not because of the accelerometer
//forum.xda-developers.com/archive/index.php/t-663024.html
append http: to the above link