Hi,
I contacted HTC recently regarding the Audio Booster issues and here is what they had to say.
Me: Hi, There have been continual complaints on forums regarding the Audio Booster on the HD2 and its inablilty to remain active. I get the feeling that everyone complaining feels that this solution provides the best sound output, but find it very frustrating when it turns off constantly. Are there any plans to address this issue? I have been advised that various non-official iterations of your ROMs have addressed this, so why hasnt it been done officially and 6 months after release? Please advise. Thanks.
HTC: Good morning (my name), Thank you for contacting us it is truly appreciated. In regards to your problem, we can certainly help you with that. We have noted your comments and suggestions. We understand the points that you have made and we are putting these forward to our development and update team. Please keep an eye on our website for any future updates or changes to this in the near future. Please note that we cannot confirm as of yet if we will go ahead with your ideas or not. Thank you We trust that this resolves your query, please do not hesitate to contact us again if and when required as a matter of urgency. Thank you for contacting HTC. Best regards, Mat B. HTC
Me: Hi, thanks for your response. Although it appears to me that my enquiry has not been treated as a known software issue, but more as an enhancement request. This should not be the case. It is a bug, that is as frustrating as former SMS issues, but has yet to be resolved.
Thanks.
What do you all think?
morpheus1982 said:
Hi,
I contacted HTC recently regarding the Audio Booster issues and here is what they had to say.
Me: Hi, There have been continual complaints on forums regarding the Audio Booster on the HD2 and its inablilty to remain active. I get the feeling that everyone complaining feels that this solution provides the best sound output, but find it very frustrating when it turns off constantly. Are there any plans to address this issue? I have been advised that various non-official iterations of your ROMs have addressed this, so why hasnt it been done officially and 6 months after release? Please advise. Thanks.
HTC: Good morning (my name), Thank you for contacting us it is truly appreciated. In regards to your problem, we can certainly help you with that. We have noted your comments and suggestions. We understand the points that you have made and we are putting these forward to our development and update team. Please keep an eye on our website for any future updates or changes to this in the near future. Please note that we cannot confirm as of yet if we will go ahead with your ideas or not. Thank you We trust that this resolves your query, please do not hesitate to contact us again if and when required as a matter of urgency. Thank you for contacting HTC. Best regards, Mat B. HTC
Me: Hi, thanks for your response. Although it appears to me that my enquiry has not been treated as a known software issue, but more as an enhancement request. This should not be the case. It is a bug, that is as frustrating as former SMS issues, but has yet to be resolved.
Thanks.
What do you all think?
Click to expand...
Click to collapse
I'm NOT allowed to post what I think..(I'll be banned...lol) of HTC but not the phone...I love my HD2...Tj
P.S. There is a .cab on XDA that enables audio boost all the time. I think its in "Tips & Tricks"...Tj
Looks like a canned answer to me...
Automated response by the looks of things.
Audio booster bug
Quote, from Trekkerjmm .S. There is a .cab on XDA that enables audio boost all the time. I think its in "Tips & Tricks"...
Quig asks: Please give link,, I've tried several, none have worked? I have work around that has helped, but not fixed. Thanks Quig
lquigley said:
P.S. There is a .cab on XDA that enables audio boost all the time. I think its in "Tips & Tricks"...
Please give link,, I've tried several, none have worked? I have work around that has helped, but not fixed. Thanks Quig
Click to expand...
Click to collapse
The so-called registry fixes do not work. the only reports of a permanent fix are the cooked roms, which is what I mentioned in my post above. I don't want a cooked ROM, just proper acknowledgement from HTC that its a bug requiring a fix.
Let's see what unfolds....
Thank you for your enquiry about Audio Booster
We are aware of this problem with the handset
We do not have this information available please check back our web site regulary
Click to expand...
Click to collapse
Thats the latest answer i got when i complained about the Audio Booster (April)
I got this answer when i complained about it the first time (February)
I have looked into this issue further and it would seem it's a present on all HD2 devices so with all likelyhood a built in feature currently. We've forwarded feedback regarding this to our programmers for them to keep in mind with future updates so what I'd suggest is that you keep checking htc.com for the latest updates to your hd2.
Best regards,
Click to expand...
Click to collapse
Related
Pls can any1 help. i just upgraded my radiostack to v4.21. and now my xda wont load. i get the rom kitchen splash screen, but no lights on even though its in the cradle.
The rom is 4.00.11, but on the screen there is also a g and an r above it??
soft and hard boots do nothing.
Any advice??
Thanks
Hello
So far over thirty views on this post and not one response.
If i have to pay for a fix i will.
It would be nice if someone could help thats all.
PLEASE
Well I've spending most of my time trying to find the thread that has already addressed this issue, but have been unable to locate it.
Anyhow if I remember correctly the thread talked about leaving the unit in the cradle while on until it booted on its own.
HTH
**** you all
am going to buy a sony clie instead.
0ver 60 views and no decent help.
Some people ...
dodgers said:
Subject: **** you all
am going to buy a sony clie instead.
0ver 60 views and no decent help.
Click to expand...
Click to collapse
I think you are mistaking this forum for a paid-for support service.
If you look for Radio Stack Upgrades on this forum (or any place else on the net), you would notice lots of things can go wrong during these upgrades. These problems appear to stem from various sources, and there's not one easy solution. Our official advice is never to upgrade the RSU until you really, really, really have to, and know that the upgrade will fix know issues that are bothering you. You would also see your general question has been dealt with in detail many times before, which may be the reason people did not jump to answer your question promptly.
On recovery from RSU problems: many people have claimed success from various rescue methods, whose recipes you will find on this forum if you use the search function. If neither of these help, you'll have to send the unit in for service. Radio upgrade problems really show a main design weakpoint of the XDA. But hey, we didn't design it, and we didn't sell it to you either. We're just assembled here to help ourselves, and as many other people as we can. On behalf of this entire community, I apologize for the fact that we couldn't help you as promptly as is the obvious birthright of someone of your stature.
I can sense you're someone special. You post your problem and expect the perfect answer within 24 hours. If you don't get it, you then top it off by writing a post with subject '**** you all', and say you will buy a Sony Clie instead. Now I could tell interesting stories about something which Sony calls 'customer support', but I will not. Our world is a better place if you buy a Clie, and yours may be too. I'm sure many people on this forum would be more than happy to provide suggestions as to what to do with your old XDA.
No I do not think im special, nor do i think this is a "pay for fix" service.
I received my xda prior to release as my company writes software for the XDA. I have been reviewing this forum since it first started, when the only way to get round the sim-lock was to force a software error.
Yes things have progressed...a great deal, and it is by far the best xda site on the web. I recommend this site daily to associates and clients daily,
but it would also seem that some people have a "greater than thou" elitest attitude, and ignore any post which does not challenge their supreme intellect.
I would have been more than happy with a simple "go to this thread" rather than being passed over because my problem is not interesting.
I fly to Saudi on Tuesday, so if anyone wants a mint xda with cradle. then you can have it for free.
If anyone also wants the IPR for xda software that will make them alot of money then let me know. The concept has been tested and the IBM labs in Winchester have agreed to lend any equipment required.
Regardless of your sarcastic undertones, thank for for at least posting a reply.
Hi all,
I sent a support request to HTC a few days ago to basically explain that there's a lot of people that are frustrated by the fact that their updates on the support page of their website do no explain what the fixes/ROM upgrades actually do.
While this is not a particularly committed response, I just wanted to share it with you all.
My request...
johncmolyneux said:
Hi.
I would like to propose a future change for your support pages on the HTC website.
At the moment, when an update is released (hotfix, or ROM), the description is not very helpful and leaves your customers wondering what it is they are meant to be fixing. This also leaves us all wondering if anything actually has been fixed! Now I know that you wouldn't release hotfixes and ROM upgrades that did nothing, but we have no way of knowing what to expect. Here's a couple of recent descriptions of hotfixes...
"This update for HTC HD2 messaging lets you reach out to your friends and family with instant notifications. Keeping in touch has always been very important, and this update delivers just that: fast and reliable SMS messaging."
"This update for HTC HD2 allows for contacts stored on your SIM card to be properly displayed on your phone along with Phone and Exchange Server contacts."
And they are just the last 2.
They have all been like that, as I am sure you are aware. I have never heard of a company that releases updates without telling their customers what to expect.
Can you PLEASE in future give a real description? This would include what bugs are being addressed, and what new features are included. This is common practice for most companies, and I expect the same high level of concern for customer needs from HTC, of whom I am a loyal fan. Please consider this. There's a very large community of very frustrated users out here, and it would be very simple to make things better for them.
Thank you in advance.
John.
Click to expand...
Click to collapse
And their response...
HTC Support said:
I agree with you that this is a good idea. The latest update does include the Camera and SMS fix. We have noted your comments and suggestions. Please keep an eye on our support section for any future changes.
Thank you
Best regards,
Mat. B. HTC
Click to expand...
Click to collapse
Like I said, it's not a particularly committed response, but something, nonetheless.
Fingers crossed
i think its good that they will consider it... their descriptions are pretty useless and could tell us proper information about patches and hotfixes etc... but at least you got a response from them..
i think HTC's main problem when it comes to issues like that, is that theyr all of a suddein trying to be this young cool, hip company producing phones for the average joe, instead of ppl who like to dig abit deeper into the phone. so its easier to post a update description that ultimately tells you absolutely nothing but atleast sounds cool. rather then a large detailed post wich nobody of the new user group they are trying to reach would understand
Possibly, yeah, but it's pretty pointless to just put rubbish when you could at least say "fixes x and y issues". Even someone non-technical knows if there text messages aren't being sent, and would like to know that a hotfix is going to address that.
I just think they don't like admitting there was a bug in the first place.
richardirv said:
I just think they don't like admitting there was a bug in the first place.
Click to expand...
Click to collapse
Unfortunately in today's litigious society that's all too often the case with large organisations. It would be more positive for the typical consumer (i.e the one's not looking for easy fiscal gain) if the companies publicly recognised the fault and offered-up a fix/workaround at the earliest opportunity and not least kept their customers informed.
richardirv said:
I just think they don't like admitting there was a bug in the first place.
Click to expand...
Click to collapse
Could be a cultural thing, too... In my professional life, I deal a lot with engineers from the asian/pacific region and I can tell you that it took for ages until they realized that admitting an error and showing that you are willing to work on it is NOT seen as a sign of weakness but as a sign of strength in the western world.
I don't know if that's the case with the people who wrote the hotfix descriptions at HTC but if I'm right, we should rather encourage them instead of simply complain about their
texts.
Just my 2 cents...
m_g said:
we should rather encourage them instead of simply complain about their texts.
Click to expand...
Click to collapse
I think you forgot the fact that we do encourage them - we give them a lot of money for their products. And it's not a complaint anyway. If you read the email I sent them it was a request, not a complaint.
I don't take the line that some people on here do, shouting from the rooftops that HTC have betrayed us because of a few simple issues that are being ironed out. I'm very happy with the device (and have been with all my HTC devices), but I'm not happy with the lack of information they give us when they release a fix.
I simply want to know what a fix actually does, not how important keeping in touch is. I know that. That's why I bought the phone.
johncmolyneux said:
If you read the email I sent them it was a request, not a complaint.
Click to expand...
Click to collapse
John,
Thanks for your reply. I'm not quite sure whether I understand why you appear to be so heated, since I wasn't questioning your original post, in fact I was't even referring to it.
I think your email to HTC was very well written, you pointed out a problem that keeps annoying me ever since I first stumbled across the HTC suport site and you did that in a kind and decent way and the response you got from the (UK?) support staff shows that at least the folks at the local first level support are quite aware of the problem.
On the other hand, however, I still think I made a valid point. When dealing with international partners, it's allways wise to put oneself in the other one's position for a second. And I, for my part, can hear the typical asian flowery and long-winded way of not-telling that there was something wrong in every single hotfix description I read so far ...
From my experience, they're not going to change that anytime soon, at least not in the announcement texts that are prominently readable on the download site. Instead, we should insist on a detailed ChangeLog.txt we can download from somewhere. Thanks again for your email to HTC and lets hope for the best
Cheers, M.
Asking in a nice way gets results i see, maybe better to ask for an update instead of demanding one.....
kk
m_g said:
John,
Thanks for your reply. I'm not quite sure whether I understand why you appear to be so heated, since I wasn't questioning your original post, in fact I was't even referring to it.
I think your email to HTC was very well written, you pointed out a problem that keeps annoying me ever since I first stumbled across the HTC suport site and you did that in a kind and decent way and the response you got from the (UK?) support staff shows that at least the folks at the local first level support are quite aware of the problem.
On the other hand, however, I still think I made a valid point. When dealing with international partners, it's allways wise to put oneself in the other one's position for a second. And I, for my part, can hear the typical asian flowery and long-winded way of not-telling that there was something wrong in every single hotfix description I read so far ...
From my experience, they're not going to change that anytime soon, at least not in the announcement texts that are prominently readable on the download site. Instead, we should insist on a detailed ChangeLog.txt we can download from somewhere. Thanks again for your email to HTC and lets hope for the best
Cheers, M.
Click to expand...
Click to collapse
Heh - I wasn't being heated mate - I was just making a point about something you'd said.
New to the site so apologise if this post is in the wrong area.
I've had my Leo/HD2 since release date and am quite happy with it only one or two things i have an issue with. Is there anything that would be advisable to upgrade on my mobile? Other than the ROMS provided by HTC or should i just stick it out untill WM7 is out?
Cheers,
Healy.
If you are happy with the device the way it is then don't alter it. Remember the maxim "if it ain't broke don't fix it".
If you have specific problems you want addressing then post the specifics up here so you can get some help.
There are some excellent threads to get your teeth into, e.g. the Hints & Tips thread on here. Also do use search...http://www.google.com/advanced_search?q=+site:http://forum.xda-developers.com&hl=en&lr=&as_qdr=all to help you find things on here.
WB
Hello everyone.
I decided to open this thread to help developers to complete the work on our beautiful HD2.
If this thread does not respect the rules, I apologize, and please close it immediately.
The remaining problems are:
1. WAKE UP LAG (video of the problem by ausdim)
2. G-SENSOR FREEZE
RULES OF THIS THREAD:
1) POST ONLY IF YOU WANT TO MAKE DONATIONS OR IF YOU ARE DEVELOPERS THAT ARE WORKING ON THESE PROBLEMS.
2) ALL THAT YOU WANT TO MAKE A DONATION WILL 'WRITE:
User Nickname - Donation
AND WHEN THE WORK WILL BE FINISHED, YOU CAN DECIDE IF YOU WANT TO MAKE A DONATION TO ONE DEVELOPER OR TO DIVIDE IT FOR ALL DEVELOPERS.
3) THE DEVELOPER WILL WRITE ALL THAT CONCERNS THE STATUS OF DEVELOPMENT OF THEIR WORK
4) THE DEVELOPER WILL RECEIVE DONATIONS AT THE END OF THE WORK. THEY PROVIDE ME THE INFORMATION ON WHICH WE CAN MAKE DONATIONS. THE INFORMATION WILL BE PUBLISHED IN THE FIRST POST AT THE END OF THE WORK.
5)I HAVEN'T ANY RESPONSIBILITIES IF THE DONORS GO BACK ON THEIR PROMISE DONATIONS
Click to expand...
Click to collapse
In the first post insert the solution of these problems and the way to make donations to the single developer.
In the second post I will insert the username and the amount that each user has decided to donate.
In the third post will insert the nickname of the developers, and what they are working.
In the fourth post there will be useful information to developers.
If this thread does not respect the rules of the forum please close it.
MOD EDIT: These sort of "bounty threads" rarely (if ever) end satisfactorily for all parties. Devs here are aware of the issue and I'm sure are working to fix it. If you're feeling generous once that happens, please donate to that dev(s) who's diligent work corrects the issues. Thanks for your cooperation.
MOD EDIT 2: Thread reopened as I've been informed that these types of threads are permitted. Please take my previous edit as a warning, however. I'm sorry for any confusion. My apologies. Thread reopened. ~overground
DONATIONS:
5€
20€
10€
5€ + 5€
10€
10 $
30$
5€
5€
10€
15€
20euros for G-Sensor correct fix
Developers:
Informations to developers:
1. In this thread seems that it is founded the cause of the WAKE UP LAG ISSUE: NAND Builds: 2sec Wakeup LAG
2. Additional compiled info...by deckoff:
deckoff said:
Some useful info for any developers stopping by(hopefully)
All of these is taken from this threat
The general assumption is that the problem is hardware related, most probably the LCD used, HTC uses at least two different manufactures for LCD.
Reasons to believe it
1. The lag appears in every build this user stating the same+ here+ many others stating the same fact...
2. This user states that two phones with identical software post different results. One has the issue and one does not
3. This user gets the lag after having his LCD replaced.This post makes me believe the main reason is the LCD. The fact that the LCD is one of the few things that differs from Desire hardware, too...
4. This user claims that HTC uses LCD from at least two different sources. He also tries the same software - different hardware test...
5. The bug might have some connection with G-sensor???
Some useful info about fixing it hopefully:
1. HD2 has the same LCD as Evo 4g.
2. This user states that the only build that works for him is EVO 4G one
3. logcat log form an user
4.CPU governor changes things slightly
5. dmesg log from another user
6. Yet another log
Click to expand...
Click to collapse
3. Here, there is a solution for wakeup lag designed by arkatis, but we need the help of developers to implement it.
Let the party begin!!!!!!!!!!!!!!
I will donate 20 Euro if it's fixed!
I hope someone will see this!
And €10 from me! Really hope a fix comes along!
5E from me...
At least 10eur from me in case that the payment option is not just paypal.
Cant use it from Serbia...
10 usd from me
Edit: "Thank You" given to those who offered donations
30$ for all
arkatis said:
Can't see any devs here though!
Click to expand...
Click to collapse
Please don't write anything if it doesn't deal with donations or development.
Need more patience.
Additional compiled info...
Some useful info for any developers stopping by(hopefully)
All of these is taken from this threat
The general assumption is that the problem is hardware related, most probably the LCD used, HTC uses at least two different manufactures for LCD.
Reasons to believe it
1. The lag appears in every build this user stating the same+ here+ many others stating the same fact...
2. This user states that two phones with identical software post different results. One has the issue and one does not
3.This user gets the lag after having his LCD replaced.This post makes me believe the main reason is the LCD. The fact that the LCD is one of the few things that differs from Desire hardware, too...
4. This user claims that HTC uses LCD from at least two different sources. He also tries the same software - different hardware test...
5. The bug might have some connection with G-sensor???
Some useful info about fixing it hopefully:
1. HD2 has the same LCD as Evo 4g.
2. This user states that the only build that works for him is EVO 4G one
3.logcat log form an user
4.CPU governor changes things slightly
5.dmesg log from another user
6. Yet another log
May I suggest you add stronger GPS signal/locking to the list!
deckoff said:
Some useful info for any developers stopping by(hopefully)
All of these is taken from this threat
The general assumption is that the problem is hardware related, most probably the LCD used, HTC uses at least two different manufactures for LCD.
Reasons to believe it
1. The lag appears in every build this user stating the same+ here+ many others stating the same fact...
2. This user states that two phones with identical software post different results. One has the issue and one does not
3.This user gets the lag after having his LCD replaced.This post makes me believe the main reason is the LCD. The fact that the LCD is one of the few things that differs from Desire hardware, too...
4. This user claims that HTC uses LCD from at least two different sources. He also tries the same software - different hardware test...
5. The bug might have some connection with G-sensor???
Some useful info about fixing it hopefully:
1. HD2 has the same LCD as Evo 4g.
2. This user states that the only build that works for him is EVO 4G one
3.logcat log form an user
4.CPU governor changes things slightly
5.dmesg log from another user
6. Yet another log
Click to expand...
Click to collapse
thanks...I insert your post in 3rd post.
poingdk said:
May I suggest you add stronger GPS signal/locking to the list!
Click to expand...
Click to collapse
I'm sorry but, in my opinion, this problem is less important than the other two.
poingdk said:
May I suggest you add stronger GPS signal/locking to the list!
Click to expand...
Click to collapse
I have a link in my signature, to a FAQ, there is huge amount of info regarding GPS lock... Did you read it, does nothing from there helps you.
Also I think we should stick to one goal at a time.... That might keep things more focused...
deckoff said:
I have a link in my signature, to a FAQ, there is huge amount of info regarding GPS lock... Did you read it, does nothing from there helps you.
Also I think we should stick to one goal at a time.... That might keep things more focused...
Click to expand...
Click to collapse
Thanks for the link!
But yes I have tried and tweaked as described!
GpsStatus combined with the pool solution surely does help a great deal!
Sometimes it still takes quite a long time though. In WinMO it was freaking fast with QuickGPS. Seem a bit strange that it doesn't work just as smooth in Android!
My theory is that signalstrenght somehow is a bit weaker in Android ??
Another theory is, as many other has pointed out, that maybe the A gps part can't write the data to the GPS as well as WinMO does ?? (Driver issue ??)
Kinda annoying, but sure as hell something I can and will live with. Android rocks compared to WinMo!
Lag is kernel related most probably
No lag on my device, it did during the first days of sdcard builds
device is EU Virgin mobile UK.
Hope the devs will, in their own free time, find a work around on this.
jigners said:
No lag on my device, it did during the first days of sdcard builds
device is EU Virgin mobile UK.
Hope the devs will, in their own free time, find a work around on this.
Click to expand...
Click to collapse
Is there a really way to contact the developers? Because, if they don't know the problem, it is useless to keep talking...
erestor6 said:
Is there a really way to contact the developers? Because, if they don't know the problem, it is useless to keep talking...
Click to expand...
Click to collapse
+1 If you pm them they will not reply to you!
We have to speak with an Admin guys!
I'm having major missed call issues and was wondering how many people are having the same issue?
Also has anyone contacted Verizon about this issue? If so, what did they do about it?
Sent from my I500 using XDA Premium App
From lurking around i've seen that a lot of people are having this problem, regardless of rom/kernel/baseband etc... I myself have this missed call 'bug' and as of right now I don't believe there's anything we can do to fix it yet. As for telling VZ, yes they know about it and many people have complained, although they wont do much besides offer you a replacement Fascinate or a "comparable" phone (read: Droid X). If you're lucky you can smooth talk or berate them into giving you MAYBE a Droid X2 or Incredible 2.
tapatalked from my KangBanged Fascinate
Mike from VZW posted this on there site
Re: Any One Having Missed Call Problem After ED04 Update Post Here So We Can Get A Count[ Edited ] Options
Mark as New
07-01-2011 10:58 AM - last edited on 07-01-2011 11:03 AM
I have posted this in another forum thread about missing calls on the Fascinate, and I wanted to update this one as well with the updated information. This software release will address multiple issue including text messaging issues. Here's what I posted in some other threads:
I have been keeping track of this issue, and I have some news for those having the issue.
This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.
Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.
Thanks again for everyone's feedback and patience.
Edited Note: I have also removed the resolution for this post. Perhaps once the software updates are launched, tested, and confirmed by multiple users as resolving the issue, then we can mark this as solved. Our goal is to fix issues, not just see the a green check mark on the page to make everyone feel better. I apologize about that, and I agree it was completely marked in error.
MikeS1_VZW
Follow us on Twitter @VZWSupport
Please look over recent topics (or use search) before posting a new thread... literally 10 posts below this is a 5 page thread called "Experiencing missing calls" where all your questions would have been answered. I'm not trying to be "that guy" here, but it is basic forum etiquette.
ooo, Sorry my bad, I didn't see that one before...mods please lick.