Database Users

How to break 8125 while still under warranty?

My friend has owned an 8125 for over around a year now and some of his keys are not as responsive as they used to be. He is coming up on the final day to return his phone for a new one and called Cingular and they are shipping a replacement. He was told that if his phone isn't under warranty they will charge him $425.
What is the best way to break the phone and still have it under warranty?

Hey has nothing to worry about. If the keys are not responding its under warranty.
Cingular wont send you a phone replacement without a vaild excuse. Also it would have been better just to take the phone to a corporate store. Most of the time they will replace it on the spot if they have a unit in stock. I order my online and the screen was dead and they gave me a new one right at the store near me. Its got to be corporate thought for them to replace it.
What cingular is talking about is some people will call and make up an excuse to get a new phone because their current one has a scratch. You have nothing to worry about. And also most damage that can be done they can find and that will definatly void the warranty. Just leave the phone alone and send the one he has back when the replacement comes. Dont try to break it it will make things worse.
Also just a FYI normally the phones they send you are not brand new, most are refurbished and seeing how the 8525 is out now its more then likely going to be a refurb unit. it wont look any different but just wanted to make sure u know.

Thanks for the info. The keys work but not like they did when he got the phone. Sometimes they dont respond and then if you push really hard they will. I mean REALLY hard. I guess we wont do any physical damage. Damn, I kind of wanted to take a hammer to it. Haha.

Smashed LCD

Hey,
I don't suppose anyone would know how much T-Mo will charge to fix an LCD screen on a G1 in the UK? The digitizer is still fine because I can open apps etc.
Thanks,
Tom

Assuming you are still under warranty without water damage, call T-Mobile and tell them that your screen is loose or something, they will offer to replace it after questioning you about the phone, including the condition of the LCD. Say its all good. Once they receive your phone, you will be fined between $100-$150 dollars in warranty fees for the damaged screen, however you will get a replacement refurbished G1 in return. Alternatively, just be honest and go ahead and tell them you smashed your screen, they will fine you and get you a refurb ready to go. I would call to check first though.

http://cgi.ebay.com/ORIGINAL-T-MOBI...83792QQptZPDAQ5fAccessoriesQQsalenotsupported
$67 on eBay.

[Q] Trackball failure - get replacement or deal with it?

The past day or so, I've noticed my trackball is on it's way out. Up/Down barely work anymore, and it takes 3 tries or so to get it to detect a push to wake the phone up using trackball wake.
Do you think it's worth it to risk trying to get a warranty replacement phone? I've read that a bunch of you guys have been RMAing the phone for the power button issue and getting back refurbished phones with bigger issues than the original problem you sent it in for. I'd rather not get stuck in that situation.
I've also read that the only phones HTC has left are the T-mobile ones, is this true? I've got an ATT N1 so that wouldn't do me any good.
Is there any chance of HTC actually repairing my specific phone? Or will they just send a refurb.
Thanks for any information and advice.

well, u can call and they will replace ur phone based off ur IMEI #. As for whether or not they have ATT ones you will have to call. I was rooted unlocked bootloader and did the refurbished route . Recieved a burnt screen, returned that and then finally got a good one on my second try. They were not assholes about it. HTC made it easy actually. They will repair your phone under warranty but you will be N1less for about 2 weeks . So if you can deal with that then do it. I couldnt, i even gave up my precious engraving due to the dust under the screen. They will need a credit card of some sort to put a $530 hold on it just in case u never return the refurbished one.

Try this first, turn off your phone/lock it then using a piece of cloth push the trackball in while rolling it in all directions. Sometimes dust etc will build up on the ball and cause it to become unresponsive.
If this doesn't work you may be able to change the small squarish part which holds the trackball. It's a little fiddly to disassemble your N1 to change this part but from memory it isn't held in place by wires or connectors but rather simply sits in place and should therefore be relatively easy to change.

Get it fixed under the warranty. It's free and requires absolutely no effort on your part. Don't wait, and don't try to fix it yourself.
Whether or not HTC still makes the ATT version of the phone is irrelevant, because all they have to do is replace the trackball assembly, not the radio. The only "risk" you're taking by having HTC repair it is that you'll be without a N1 for a little while. It doesn't matter if there's a chance that they'll send you back a device with more problems, because they are still responsible for getting your device back to 100% working status, and you can hold them to that until they make good on the agreement. If you don't hold them to it, then you're just encouraging bad customer service, which is what leads to those terrible situations you've been hearing about.

Obviously replace it!
If you have your warranty still, then just get your phone back to it's original recovery and firmware, and wait for your Nexus to get shipped to your door, then just ship it back in the box your new phone came in.
I unlocked my phone using the bootloader before any work arounds came about. Now I have a rooted Nexus with a warranty that will remain intact because the bootloader hasn't been unlocked
My experiences with HTC have always been good.
I received a new battery and headset with my replacement because the woman asked if I had any trouble with the accessories or battery. Just for my troubles they also sent me a new back cover. Just bring up "compensation" haha.
But yes, replace it. It's worth it, and the chances of getting an essentially new phone are a lot higher than you getting a piece of **** (which you can replace anyways with a single phone call, so why does it matter?).
Also, on replacing/repairing your phone. You choose which you want. If you want to wait a few weeks for YOUR phone to be fixed, then by all means wait it out. But if you're like me, and can't live without your phone for that long, order a replacement, as they send one to your door without you having to send yours in first.
Edit -
Buck Shot said:
As for whether or not they have ATT ones you will have to call.
Click to expand...
Click to collapse
You definitely will get an AT&T one. I did. They are obligated to!

Replace it! I would be lost without it!!

Get the unit repaired so you can keep your custom engraving. (if any) HTC turnaround time is quick and your cell phone provider (I know T-Mobile did) should provide you with a loaner phone if you ask them.

[Q] Sprint's repair service (Screen repair)

H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.

bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
Click to expand...
Click to collapse
First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...

They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol

Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/

I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?

Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.

[Q] Nexus 4 cracked back - replacement or repair? (warranty experience wanted)

Hi guys,
So the inevitable has come... Long story short, my Nexus 4 back has shattered. Now I have 2 options:
1. Buy a replacement back on eBay for $50 and fix it myself. It looks easy enough on ifixit and I'm pretty good with this stuff as well so no biggie.
2. Send the phone back to LG for RMA. They say that they will charge some money for this.
Does anybody knows how much? And how long does it take?
Also when I send the phone back, do they just give you another phone? Or do they repair it? Because I have some small dents and scratches on the display and bezel as well, so it would be nice if they can send me a new phone.
Mainly it's the question how much it will cost. And if they'd send me a new phone... Else I'd just repair it myself.
Many thanks!

LG just fixes your phone they dont replace it like google does