Database Users

Wizard wont turn on - however lights still flash?????

Im currently using the imate rom 2.16.9.1.wwe Rom date 2/6/06 extrom version 0 2.16.9.101
It has been working fine for the past few weeks and the performane increase has been much better. I was also using the oush mail which also worked well. Then a few days ago I started to have a few problems with the phone, basically it would look as if it was working the lights flashing, however when I went to turn it on it wouldn’t turn on. The only way to resolve this si to soft reset the handset. This problem is now occuring on average 2 times a day! I havent even installed any new software!! Thwe only major incident before this started happening was I used skype twice! But havent used it since! I have also stopped push mail cause I thought this maybe the issue but it didn’t solve it!
Its so annoying cause I think the device is operating normally cause I see the flashing lights however it cant do anything cause it has frozen!
Any ideas???
I was thinking of going for a hard reset but if I restore my backup ive taken with spb will this not just reintroduce the problem?

just to add for further info i have no apps running and the
program memory is total - 44.01mb
in use 19.67mb and Free 24.34
thats after a soft reboot!!

This might be a really silly suggestion, so appologies if it is, but could it be just the backlight turned off for some reason so it looks like the device is off when it is actually on?

No, I don't think that it is the backlight as I am also now experiencing this same problem ... approx 1 - 2 time daily. You think that the phone is functioning until you try to use it. Only option is soft reset.
Any help on this would be appreciated.

no at present a soft reset is the only cure and even then it may occur again later on! Bluey HK are you using the same rom as me??? the imate one?

its done it twice already today and its only midday! the last time i was just browsing the web, closed the browser, then switched it off and then couldnt turn it back on! Do you think it may be a memory leakage issue????

This happened to me yesterday on my T-Mobile MDA. I am running the latest T-Mobile_RUU_Wizard_2210401_221_20710_ENG_US image from xelencin.
What appears to have triggered the problem for me was attempting to connect to T-Mobile's My Email app to download mailbox settings while the signal level is too low or intermittent (Wi-fi and Bluetooth were disabled).
The backlight would not turn on and I could observe the My Email app trying to access the server.

it sounds as though it may be a bug connected with a GPRS connection???

ahh its done it again, this time i wasnt doing anything just died! I think i am gonnna have to do a hard reset cause this is making the phone unuseable!

if i do a hard reset and then install a back up is there a high possibility that this will reintroduce the bug???

its not the backlight
my 8125 is having the same damn problem. its nto a backlight issue, as it just stalls, and the past 4 times its done it, i've just removed the battery and turned it back on as a soft reset wont work, and i can't it to react to any commands. this is either a software issue all our phones are dying. i was having this problem with summitter's previous 2.17 rom, then updated to the recent 2.17.11 aku 2.2 rom... thinking the upgraded rom is what it needed...NOPE... still crashed. almost all instances i believe are when the wifi connection was active. but i could be making that up, i'm positive on 3 occasions it was with a wifi connection active. but not too sure about the 4th.
this is making me insane, and we need to figure out whats up~!

to expound on the problem:
one time i was in the middle of checking voicemail, then tried to delete, but the screen wouldn't light up, and it wasn't responding to my option 7 to delete command. the other time was in the middle of a phone call. something's up....

i am having the same issue with my 9100, its running the latest offical rom, mine does it whenever it feels i dont believe it is wifi or gprs related as i have the problem at time when i have been using neither.
there does not appear to be a link to any software i am using either
any ideas?.

yea- i get the same sometimes, i go to take my phone out of standby and it wont do anything, the power button doesnt work- the light just flashes. sometimes it freezes on the today screen, the power button dont work or anything. really need to sort this!

any ideas? any1 else get this? its where u put ur MDA in standby, and next time u press power button 2 turn on nufin happens, but the leds still flash at the top!

yep i still get the problem! still no cure!

I have exactly the same problem... I just pick up my device from my pocket to use it, I press on the power button once but the device won't wake up from the standby mode. I wish someone can give us a cure.

Low Battery...
I had this happen to me once recently...for me it was becuase my battery was too low. Freaked me out, because everything looked good, but I would power on and get nothing! Right after it started it powered on for a sec then quit. I had to put it on the charger and leave it for a couple hours to get a good solid charge, then everything was fine. Hope this helps....

thanks for the response, unfortunately mine is definately not related to the battery charge!

mine hasnt done it in the last day, ive been leaving it a while before putting it into standby. i used to exit my app (messaging or whatever) and shut it off straightaway, but i give it a sec or 2 to make sure its all good
and its doin ok so far!

Phone Freezes, how do I debug?

2-3 times a day I have to take out the battery because the phone will not respond. How can I find what is causing this? Is there any event viewer / error log or any way of debugging this?

I've also had this problem when powering up the device from being completely turned off. I have to reset and remove the battery a couple of times before it works properly again. Usually I get stuck on the mindows mobile startup screen (after the xperia one), or on the today page before it loads my plugins. The shell is unresponsive but I can use other panels okay.
It seems to corellate with powering off/on the device while it has a USB connection to either the computer or mains.
(I've got a black X1i on Voda UK, latest ROM available afaik)

I too am having this problem. I am now on my second handset in 2 weeks because of this. My replacement handset is doing the same. I am seriously considering changing to a different phone.

my X1 only started locking up itself without apparent reason when I installed TouchFLO3D.
Upon removal, everything normal.
check your software, also check if it hangs without having things installed appart from stock softwar.e

i had SPB shell installed. I have now uninstalled it so see how it goes

xhaz said:
I've also had this problem when powering up the device from being completely turned off. I have to reset and remove the battery a couple of times before it works properly again. Usually I get stuck on the mindows mobile startup screen (after the xperia one), or on the today page before it loads my plugins. The shell is unresponsive but I can use other panels okay.
It seems to corellate with powering off/on the device while it has a USB connection to either the computer or mains.
(I've got a black X1i on Voda UK, latest ROM available afaik)
Click to expand...
Click to collapse
This seems to be the same problem I have with my Voda UK Xperia. Only problem is, 1) It happens without a USB connection and 2) I have flashed to the generic ROM and I still have the same problems. So I guess it's not Voda related.

Possibly. I only got mine on Thursday, it first happened on Friday...only seems to occur with the USB connection for me.
I've not installed much or fiddled with the firmware. Just realised that it seems to have happened after I installed Xperia Tweak - might be that I've got the wrong version. I will uninstall and let you know whether it sorts it.
Either way, I can definitely invoke it by powering it off with an active USB connection.

I had also the same problems, after updating to an R2 ROM the problem was solved!!!

Same issue here. I've used custom ROMs from ITJE, Jack and Timur. No difference, still freezes and I have to soft-reset or do a battery pull. Anyone else having this issue? Thx.

since iv had the phone is freeze is little more than sometimes. i'v had it stock all the way with no tf3d or anything and still does it. it happens no matter what. sometimes the phone just shuts off w/o me noticing and i have to take the battery out. but what gets me is not all the freezing believe it or not what gets me is im gonna break my phone by just taking out the battery cover. i mean what the hell is wrong with that design. i feel like sooner or later im gonna break something eventually or put a crack in the plastic part of the phone.

my phone started to hang when I switch panels more than once per boot. It has to be connected to some software installed lately, because it did+g occur before.

OK, problem appears to be solved: my Xperia hasn't freezed in 36 hours, since I installed custom ROM "Touch-IT v7" by ITJE. Will report back after a few days just to be sure. Cheers.

Still no freezes.

So many problems with new HD2

Hi
I'm having so many issues with my new HD2 i think i must have the unit they were using for footie practise in the stock room.
Anyway i got my unit from Handtec last week. It has been completely unstable but here's a list of what's happen just this morning...
The Sense music player, previously working fine stops working after i placed some additional mp3s on the sd card - pressing the music icon on HTC Sense results in HTC Sense restarting - every time. Only resolved by a hard reset.
Multiple occurrences of "A problem has occurred with device.exe" , i think generally when i try to turn on the phone connection but i'm not sure of this is always the cause or not.
The phone radio connection goes off and wont turn back on despite going into comm manager and pressing the on/off soft button multiple times.
I press the power button button to bring the phone out of stand-by and it goes back to stand-by a second later, over and over again. I haven't even got time to slide the unlock icon across the screen. Then finally after a number of attempts it will either stay on, or put itself through a soft reset without me having initiated it.
How long does it take for HTC Sense to load on others phones? It can take mine minutes to move from the Loading HTC Sense screen to showing the actual Sense interface.
After a hard reset and allowing the device to fully boot up, i promptly got "A problem has occurred with device.exe" as soon as i tried to turn the phone radio on. this is before doing ANYTHING else after a hard reset.
I then got "A problem has occurred with filesys.exe" when trying to get weather for the first time. then the device shut down. Then it went back to the behaviour of going to stand by 1 second after turning iton. This is all within the first 2 minutes of a hard reset.
I really haven't one anything to this phone. It still has the same ROM that it has when i received it - 1.43.70124 from memory. I would tell you exactly except at the moment its refusing to open the 'Software Information' screen in Settings-About Phone. It just freezes up instead (that's a new bug in the last 5 minutes, woot!)
Does anyone have any ideas? i'm hesitant to put the 1.48 rom on in case i need to return the unit and they refuse due to me changing the rom.
Thanks.

My advise is to flash it with the same ROM version. Maybe the ROM is corrupted. If that still doesn't work, get a replacement.

xdaadam said:
Hi
I'm having so many issues with my new HD2 i think i must have the unit they were using for footie practise in the stock room.
Anyway i got my unit from Handtec last week. It has been completely unstable but here's a list of what's happen just this morning...
The Sense music player, previously working fine stops working after i placed some additional mp3s on the sd card - pressing the music icon on HTC Sense results in HTC Sense restarting - every time. Only resolved by a hard reset.
Multiple occurrences of "A problem has occurred with device.exe" , i think generally when i try to turn on the phone connection but i'm not sure of this is always the cause or not.
The phone radio connection goes off and wont turn back on despite going into comm manager and pressing the on/off soft button multiple times.
I press the power button button to bring the phone out of stand-by and it goes back to stand-by a second later, over and over again. I haven't even got time to slide the unlock icon across the screen. Then finally after a number of attempts it will either stay on, or put itself through a soft reset without me having initiated it.
How long does it take for HTC Sense to load on others phones? It can take mine minutes to move from the Loading HTC Sense screen to showing the actual Sense interface.
After a hard reset and allowing the device to fully boot up, i promptly got "A problem has occurred with device.exe" as soon as i tried to turn the phone radio on. this is before doing ANYTHING else after a hard reset.
I then got "A problem has occurred with filesys.exe" when trying to get weather for the first time. then the device shut down. Then it went back to the behaviour of going to stand by 1 second after turning iton. This is all within the first 2 minutes of a hard reset.
I really haven't one anything to this phone. It still has the same ROM that it has when i received it - 1.43.70124 from memory. I would tell you exactly except at the moment its refusing to open the 'Software Information' screen in Settings-About Phone. It just freezes up instead (that's a new bug in the last 5 minutes, woot!)
Does anyone have any ideas? i'm hesitant to put the 1.48 rom on in case i need to return the unit and they refuse due to me changing the rom.
Thanks.
Click to expand...
Click to collapse
The Sense Music Player on my HD2 crashes everytime it's tab is selected when there are music files on my memory card. Since I need music on my phone, I disabled the Music Tab and got Conduits Pocket Player instead. Works great, and is fast and smooth.
Never had a problem/error message on my HD2.
I'm also using the 1.43 ROM, got mine from eXpansys.
Try doing another hard reset and see how it goes... It shouldn't be spitting out fault messages after a hard reset...

The sense music player seems to have a problem if you load too much music into a memory card at any one time.When I first got my 16 gig microsd card, I decided to fill it up with music, and when the sense music player tried to scan what was on it, the whole sense interface just froze and I had to soft reset ny phone.
I found a temporary solution to the problem by having the computer connected via ActiveSync and just transferring the files over whilst the sense music tab was open. This way, the program can sorta scan each song as it is being added rather than bomnbarding it with a whole heap of songs at once and causing it to crash.
By doing it this way, I've managed to put around 7 gigs worth of music on my phone. I hope htc fix this soon as well as it is obviously another bug with the phone.

Hey, don't be disheartened; my first set was like that as well. device.exe error on the first boot up, and pretty much your experience. Slow Sense UI loading, unstable device, etc. Get a new set if you can.

You only have one option- send it back
It's patently a hardware or initial ROM fault. Don't bother with trying to flash a new ROM, just get in touch with Handtec for an RMA

Xeon said:
My advise is to flash it with the same ROM version. Maybe the ROM is corrupted. If that still doesn't work, get a replacement.
Click to expand...
Click to collapse
Thanks for everyones advice, its appreciated.
Attempting to flash the same ROM onto the device is a good idea, too obvious to occur to me! Out of interest, if I was to flash the 1.48 WWE ROM and it didnt fix anything, would it allow me to downgrade to the 1.43 WWE ROM again? or would the installer scream at attemptoing a downgrade?
It may well be a hardware error though, there's so many things going wrong. But then you would think a hardware error would stop it working at all. Maybe its some dodgy memory... well im going to try flashing 1.43 for now and will wait for advise on the upgrade followed by possible downgrade idea (in case i need to return it - trying to avoid that as im in Oz and trying for a replacement to the other side of the World at Xmas just sounds like a bad idea).
Thanks

stick on 1.43 and just wait until an official update has been released,

Why would you want to put yourself into such situation. Don't mess with the device. If you flash it with 1.48 and fail to downgrade whatever the reason is, you will void the warranty. Flashing 1.43 should tell you if it's a software or hardware error. If it's not a hardware and 1.43 solved the issues, you're free to do whatever you want with 1.48

bungfritz said:
The sense music player seems to have a problem if you load too much music into a memory card at any one time.When I first got my 16 gig microsd card, I decided to fill it up with music, and when the sense music player tried to scan what was on it, the whole sense interface just froze and I had to soft reset ny phone.
I found a temporary solution to the problem by having the computer connected via ActiveSync and just transferring the files over whilst the sense music tab was open. This way, the program can sorta scan each song as it is being added rather than bomnbarding it with a whole heap of songs at once and causing it to crash.
By doing it this way, I've managed to put around 7 gigs worth of music on my phone. I hope htc fix this soon as well as it is obviously another bug with the phone.
Click to expand...
Click to collapse
I also had this problem, found it was nothing to do with the above, there was just one song that it didnt like the file name off. It had % and a few other sybols in it, changed the name it was fine.

Just wanted to update my own thread.
I tried reinstalling the 1.43 ROM completly as suggested and it seemd to solve most of my issues for a few hours then they all started showing up again along with more new ones... but...
I then went and bought a replacement SIM card from my carrier as my old sim was 6 years old. Put it in the phone and hey presto, my HD2 has magically come good! About 48 hours now, and considering i couldn't go more than a few hours previously without having to pull the battery, soft or even hard reset, im calling it fixed!.
Now i have no idea why an old sim would affect parts off the system that are not to do with making phone calls but all i can say is a new sim has solved all off the freezes, glitches, basically evrything. The device is just stable now. So my advise to anyone who thinks they have a bad 'un, at least try replacing your sim before returning it.
Oh and the old camera patch seems to be good as well.
I do love a happy ending.

LOL, windows mobile is never stable, I buy it just for fun.

you might want to edit the title of the thread now that your problem's solved so everyone can learn from your XP

loomx said:
I also had this problem, found it was nothing to do with the above, there was just one song that it didnt like the file name off. It had % and a few other sybols in it, changed the name it was fine.
Click to expand...
Click to collapse
Yep, if there is a foreign letter or some odd character in the title/artist/album of a song, it can cause manila to crash

xdaadam said:
Just wanted to update my own thread.
I tried reinstalling the 1.43 ROM completly as suggested and it seemd to solve most of my issues for a few hours then they all started showing up again along with more new ones... but...
I then went and bought a replacement SIM card from my carrier as my old sim was 6 years old. Put it in the phone and hey presto, my HD2 has magically come good! About 48 hours now, and considering i couldn't go more than a few hours previously without having to pull the battery, soft or even hard reset, im calling it fixed!.
Now i have no idea why an old sim would affect parts off the system that are not to do with making phone calls but all i can say is a new sim has solved all off the freezes, glitches, basically evrything. The device is just stable now. So my advise to anyone who thinks they have a bad 'un, at least try replacing your sim before returning it.
Oh and the old camera patch seems to be good as well.
I do love a happy ending.
Click to expand...
Click to collapse
Thanks for the update. Good to hear you're happy with HD2 now .

Screen lights up every 30sec when locked

I have a major problem with the slide lock function on the HD2. When the screen is locked, if the device is placed flat on a table (screen up), the screen lights every 30seconds, then dims, then goes off, then relights again.
This is killing my battery life. I haven't been able to find any other reports of this on this forum.
There are no notifications waiting on the phone while this is happening.
The only modification I have made to this device is to disable the HTC messaging app (using Zenyee's cab).
Anyone have any ideas?

Have you installed any other software at all?

Hmmm, now it has stopped doing it. Randomly. After doing it non-stop for 3 days, it suddenly stopped.
There's a lot of that kind of stuff going on with the HD2 ROM.

s0uthpaw said:
Hmmm, now it has stopped doing it. Randomly. After doing it non-stop for 3 days, it suddenly stopped.
There's a lot of that kind of stuff going on with the HD2 ROM.
Click to expand...
Click to collapse
It's not the "HD2 ROM". It's some buggy software that you installed on the phone yourself.
The phone does not do that out of the box (or with the official ROM updates.)
Try to think back to when it started happening, and what you'd recently installed. Uninstalling may not solve the problem, as you can't guarantee that all the changes will be backed out, but try to remember what you installed that caused this problem and uninstall it. If this doesn't work, a hard reset will probably be required.

Does your SGS ever turn itself off randomly?

Since I have got it (2 weeks ago) i have picked up my phone make a call, and on about 7-8 occasions, have noticed that the phone is turned off, and I can't get it to turn on. The only solution is to take out the battery and put it back in. Has anyone else experienced this. I have updated to JH2 firmware, but it still happens. I even got a new battery for the phone (Bell employee let me swap with another phone that was going back to samsung for gps issues), but the problem still happens once in awhile (like every 2 days, sometimes more sometimes less). Anyone have any ideas? thanks

More likely that it just "freezes" and you can't get it to react, then the solution is to take out and back in the battery - Sounds like a defective unit to me.

i think your phone was unable to wake? i have that problem previously where i can still call through my phone (using another phone) but there's no vibration / notifications of sorts.
i then realized i've been playing with SetCPU of late, long story short, i uninstalled the application, rebooted and all is fine since then.
good luck!
if it still persists, i'd do a reflash, wipe every bit of data available + formatting my SD cards. lol.

Adevem said:
i think your phone was unable to wake? i have that problem previously where i can still call through my phone (using another phone) but there's no vibration / notifications of sorts.
i then realized i've been playing with SetCPU of late, long story short, i uninstalled the application, rebooted and all is fine since then.
good luck!
if it still persists, i'd do a reflash, wipe every bit of data available + formatting my SD cards. lol.
Click to expand...
Click to collapse
So..are you saying that the phone is actually still 'on'...just the screen is not turning on?

yeee sort of. lol. but why it's unable to answer, yet able to receive calls. i have no idea. same goes for any kind of notification that wakes your screen (SMS, calls, alarm, etc.)

Next time it happens, i'll try calling the phone to see what happens...I dont wanna return it because I have a 'rare' phone that seems to have good gps and can enter recovery mode.

you should check bell to see if there working and have recovery mode i got my just recently the newer shipments are hopefully all working with recovery mode and good gps

Did you install any Lockscreen app or something similar? I´ve read about another guy who had similar problems with a not waking up device. And it was a lockscreen app that caused this.

Yeah, I agree with everyone. I had SetCPU on my device and it would shut off a bunch of times per day. After I unintalled it everything worked fine. Another trick you can try is when the phone "freezes" try to hold down the home key. You sould still get the task manager box.

My first SGS did this a lot. My second and third SGS have not done this. Conclusion: faulty.

Yep...
I'm with mine for more than three weeks now, and I've never managed to cause it to freeze/shut down. although yours considerable rare, You'd rather have a working device I presume...

TMReuffurth said:
Did you install any Lockscreen app or something similar? I´ve read about another guy who had similar problems with a not waking up device. And it was a lockscreen app that caused this.
Click to expand...
Click to collapse
No, i haven't installed any apps like that. Like i said, GPS works 'ok' on this phone and it enters recovery mode. Thats why I would hope its a software thing and can be fixed. I will go back to get an exchange today ONLY if they let me try it out 1st (recovery mode).

I've had this happen twice, both times I was charging the phone with the screen locked and the cable was accidentally violently jerked out, after that my phone wouldn't turn back on without a battery pull. It has not happened of it's own accord though.