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Hi
Ok so my phone was working fine on a custom ROM when suddenly yesterday an exclamation appeared next to the phone signal and stopped from receiving/making calls and texts. I thought it had just crashed but after soft and hard resets and changing to a few others sims I just can't get my phone signal back.
Really strange as everything was working fine. I now have trouble flashing custom ROMs and am struggling to run a stock ROM because I'm on a mac.
It's driving me crazy as my phone is now useless.
Any ideas guys?
thanks
Quick update
I've managed to get the Leo Lite ROM running and everything is good except that damn exclamation mark next to the phone to phone, which means I can't get the phone working.
Anyone know know why this is???
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
johnerz said:
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
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Click to collapse
Thanks for the reply John.
Yeah currently having to use the sim in an ancient motorola and it works fine, tested with calls and texts. Also tried turning on and off flight mode but still that bloody exclamation mark stays.
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
samsamuel said:
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
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Hey Sam
Do you know what, I did buy it second hand, from a reputable store in town.
However this raises more questions than answers;
1. Why would it be blocked after several weeks of normal use.
2. Doesn't some sort of message need to be displayed stating the handset has been blocked.
Does anyone know if this is what happens when a HTC HD2 is blocked? i.e. the exclamation being shown all the time.
I presume a handset is blocked for security measures like theft. I will take it back to the shop tomorrow, they will have all the details of the person who sold it to them.
However is there no way this can happen from flashing custom ROMs? Even though that doesn't really make sense cause I had a ROM that was working fine and this happened when I was out and about.
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
samsamuel said:
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
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Click to collapse
Well I've tried flashing at least 6 custom ROMs, all show the exclamation mark.
The phone was sold to me as being unlocked to all networks, however I never tried with anything other than a o2 sim.
Now going back to the original ROM has its own problems. First off i'm quite new at this so sorry for sounding silly. How on earth do i go about finding out what the original stock rom, radio and spl is?
When I have these I can't easily go back as I don't have a pc, using a mac. I would have to use the sd card way but I can't find an official signed .nbh file.
I have a brand new T-Mo US HD2 with similar issue (out of the box). It's like the radio will not initialize. Did hard resets, tried to force it finding a carrier, etc, and it just will not turn on the radio.
I did find out that there is a likely issue with my SIM slot. If I attempt to remove my SIM card (which works fine in other phones) it is almost unremoveable and feels jammed in. However, once removed, I get connectivity via wifi and touch response is great.
If I insert a SIM card, it takes a LOT of pressure to reinsert it (yes, inserting it in the correct orientation), and the phone cannot connect turn on the phone's radio. Also, I get random phone.exe and credential.exe error message (plus the phone becomes very slow.
Don't know if you have any of these other symptoms, but the lack of connectivity sounds similar.
Supposed to get a replacement HD2 today, and we'll see.
I had the same problem too. I got unlocked code from tmoile and everything working fine for a month. It was working great after upgrade the latest rom 3.14 from tmobile download site (i got the message from them to upgrade), until i went out off country last month then the phone could not turn the phone's radio on. It kept at airplane mode. I been try to flash back and forth all the tmobile .50 stock rom and still having the problem.
Does any one know the issue to fix it? TIA
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
xlr8me said:
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
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Click to collapse
Thanks for reply xlr8me. I just check the two brass hinges at the right side of usb connector. It looks fine to me. The other thing i didn't mention on the above post I was flash the dft_leo_nand android after tried all the stock rom from tmobile and the android said "no sim card", i also checked and cleaned the sim slot. Do you think any thing else to cause that problem?
One more thing without the sim or sd card the about phone show up all info of phone: imei, serial..... But with sim card in it just blank when i read the about phone hardware info. Thanks again
Did you try simcard from another carrier?
cecobald said:
Did you try simcard from another carrier?
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Click to collapse
Yes I did tried the sim from the carrier of the asia country i was traveling to last month, that why i call tmobile to get the unlock code before i go. When i was there and inserted their carrier's sim and it won't work, even when i get back to U.S. I been tried either tmobile or at&t sim too. The phone radio won't turn on. The rest is working ok except those above error messages "A problem has occurred with device.exe" and "Credential.exe".
Do you think i can reflash with WWE rom .50 radio instead of tmobile's official rom?
Thanks
htcphonelover,
You will have to reset the phone back to default rom from htc website. You may also need to reformat sd card but the radio should still work regardless of whether the sd card is in or out.
My only concluding thoughts are that if the above fails to work then try a different sim card and still no good then probably something with the motherboard on HD2.
Good luck and update us with any new info..
I have tried looking on the forums for these problems, and the only thing that comes up is an issue from like 3 years ago with a different phone.
I think this issue is different than the early post because I don't really use a blue tooth headset with my phone. I just plug it into my car audio, and the voice/music goes through the car speakers. With that said, Every time I boot up my phone, a prompt comes up saying that voicecommand needs to end because I am low on memory. I am running the stock ROM and haven't flashed anything yet (really nervous about it) but one thing I have done is add a file to the StarUp folder in the windows directory. The program is a colored battery gage to let me know where the battery life is at. However, I can't uninstall it for some reason, probably because the file is in use. But when I go to the task manager, the program isn't even listed!!!
Also, earlier today, the touch screen when the phone dialer was completely not working. The only way I could end calls was to push the hang-up button at the bottom of the phone. I couldn't mute the call, nor put it on speaker phone. I was thinking that these two issues were related. I am really getting sick of this phone and have already put my SIM card back into my iphone.
Lastly, on my iphone, blackberry, and G1 I had numbers listed in the 123.456.7890 format and could text just fine. But on the HD2, when i try to text those numbers (its all jumbled, really, some i entered in as (123) 456-7890, and others the first), the text wont send because it returns an "Invalid Number" or something.
Any feedback I thank in advance and please don't hate me if these problems have already been addressed in early posts.
ive got the same message on bootup as you have. i read somewhere it may have something to do with having low memory on the sim card or having an old sim card. not sure about the number problem but i would be interested to know exactly whats causing the low memory message also. ive had stock, energy, and cell ROMs and all had this message. so i think it has something to do with the sim card and not the ROMs or apps installed. by the way this Cell rom is the shiitt! my favorite by far, just FYI for anyone looking for a baller rom.
mr-green said:
ive got the same message on bootup as you have. i read somewhere it may have something to do with having low memory on the sim card or having an old sim card. not sure about the number problem but i would be interested to know exactly whats causing the low memory message also. ive had stock, energy, and cell ROMs and all had this message. so i think it has something to do with the sim card and not the ROMs or apps installed. by the way this Cell rom is the shiitt! my favorite by far, just FYI for anyone looking for a baller rom.
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+1
I suspect that at least 2, if not all 3, of your issues could be cleared up by getting tmo to get you a newer sim card. They should do it for free.
OH thats easy enough! I have like 2 of them lying around from various phones I have had. I will try that out later today Tho it has been a while since i had contacts on my sim card. I have used google sync for years now, and have been rather pleased, except for some reason, using google sync puts my contacts onto the HD2 as Last Name, First Name automatically. And when I try switching them around, as soon as it gets synced again, it goes back the same way. But otherwise, I like it!
adamhlj said:
OH thats easy enough! I have like 2 of them lying around from various phones I have had. I will try that out later today Tho it has been a while since i had contacts on my sim card. I have used google sync for years now, and have been rather pleased, except for some reason, using google sync puts my contacts onto the HD2 as Last Name, First Name automatically. And when I try switching them around, as soon as it gets synced again, it goes back the same way. But otherwise, I like it!
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Click to collapse
Well...I don't know if the problem(s) will be solved just by using a different sim card, I was suggesting you get a new one from Tmo...there's a newer revision of SIM cards available that might alleviate some of your issues, it's at least worth starting there. Just walk into any tmo store, tell them that you called tech support and were told to come in and get a new sim. (I'm assuming that when you got the HD2, you just kept using the same sim you had had before)
sirphunkee said:
Well...I don't know if the problem(s) will be solved just by using a different sim card, I was suggesting you get a new one from Tmo...there's a newer revision of SIM cards available that might alleviate some of your issues, it's at least worth starting there. Just walk into any tmo store, tell them that you called tech support and were told to come in and get a new sim. (I'm assuming that when you got the HD2, you just kept using the same sim you had had before)
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Click to collapse
I actually bought my HD2 from someone that had already bought theirs and didn't like it. She had it for 2 weeks then sold it to me for cheap. She never used the SIM card that came with the phone, so I would imagine that that sim card is a new one. And yes, I used the same sim card I have had for the past 4 years or so. The last time I got a new sim card, it cost me 20 bucks. I don't think the T-mobile store just gives them out.
adamhlj said:
I actually bought my HD2 from someone that had already bought theirs and didn't like it. She had it for 2 weeks then sold it to me for cheap. She never used the SIM card that came with the phone, so I would imagine that that sim card is a new one. And yes, I used the same sim card I have had for the past 4 years or so. The last time I got a new sim card, it cost me 20 bucks. I don't think the T-mobile store just gives them out.
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Click to collapse
So...the sim in the HD2 that's giving you issues is the one that the girl got when she bought the phone, or the one you've been using for 4 years? If it's the latter, then yes, you need a new one. Tmo will charge you $20 if you just say you'd like to have a new one, but I've gotten 2 newer ones (one for me, one for daughter) just by walking in and telling the store that customer service instructed me to come in and get one to troubleshoot an issue with my phone...no charge.
sirphunkee said:
So...the sim in the HD2 that's giving you issues is the one that the girl got when she bought the phone, or the one you've been using for 4 years? If it's the latter, then yes, you need a new one. Tmo will charge you $20 if you just say you'd like to have a new one, but I've gotten 2 newer ones (one for me, one for daughter) just by walking in and telling the store that customer service instructed me to come in and get one to troubleshoot an issue with my phone...no charge.
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Click to collapse
The only sim card I have used on the HD2 is the one I have had for 4 years. The sim card that came with the HD2 hasn't ever been used. I think the girl used her own sim card before that. But she switched to AT&T anyway to get an iPhone, so she is probably enjoying life.
How often should I get a new sim card?
adamhlj said:
The only sim card I have used on the HD2 is the one I have had for 4 years. The sim card that came with the HD2 hasn't ever been used. I think the girl used her own sim card before that. But she switched to AT&T anyway to get an iPhone, so she is probably enjoying life.
How often should I get a new sim card?
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Click to collapse
It's not something you need to do very often, it's just that a better version was released a while ago (like a year or two ago), and it's known to work better especially in smartphones.
And...if you have in your possession the unused card that came with the HD2, that would work fine, and Tmo can't even try to charge you for a new one...just tell them you need to have the newer one flashed to your number, and that should do it.
UPDATE: I don't think its a SIM card issue. My sim card isn't even in the device and every time I reboot it the same error comes up. WORST PHONE EVER (and I really liked my TMO MDA. Aside from a few strange glitches, it never had a problem!)
adamhlj said:
UPDATE: I don't think its a SIM card issue. My sim card isn't even in the device and every time I reboot it the same error comes up. WORST PHONE EVER (and I really liked my TMO MDA. Aside from a few strange glitches, it never had a problem!)
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Can you give a link to that batt meter you installed and can't uninstall? I'm going to try it to see if 1) I get any odd behavior, and 2) I can find a way for you to uninstall it.
Sorry, I also forgot to mention that I was able to successfully shut the program down and move it out of the windows startup folder. Turns out, all I had to do was tap the file, and it turned off. Then I powered the phone off and turned it back on. I went back into the folder, cut the program out of the startup folder and moved it somewhere else. Then I was able to delete it. Even after doing this, the voicecmd.exe error prompt comes up. But the battery gage is pretty cool still...
These problems really started occurring after I had put music onto the memory card. And when I check the memory in the settings tab, I still have plenty of free memory. I even toggled between turning off HTC sense and selecting the different menus and the voicecmd.exe prompt comes up. So it could be because of the large files I have put onto my memory card, which just goes to show that either the card is faulty, or the card driver/reader is faulty?
http://www.freewarepocketpc.net/get-vistahide-battery-gauge-v1-1-1.html
adamhlj said:
Sorry, I also forgot to mention that I was able to successfully shut the program down and move it out of the windows startup folder. Turns out, all I had to do was tap the file, and it turned off. Then I powered the phone off and turned it back on. I went back into the folder, cut the program out of the startup folder and moved it somewhere else. Then I was able to delete it. Even after doing this, the voicecmd.exe error prompt comes up. But the battery gage is pretty cool still...
These problems really started occurring after I had put music onto the memory card. And when I check the memory in the settings tab, I still have plenty of free memory. I even toggled between turning off HTC sense and selecting the different menus and the voicecmd.exe prompt comes up. So it could be because of the large files I have put onto my memory card, which just goes to show that either the card is faulty, or the card driver/reader is faulty?
http://www.freewarepocketpc.net/get-vistahide-battery-gauge-v1-1-1.html
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Click to collapse
Quite possibly, yes...the SD card that was shipped with these phones is the suspect in a large number of issues people have experienced. Have you tried running with a different card, or no card at all? Some people who found that removing the card cleared up their issues also found that copying all your stuff off the card, then reformatting it and putting it back in the phone works too.
I just copied the stuff off the card, formated it, and reinstalled the music and such. Pretty much the same thing happened. I even did a hard reset on the phone. I guess its the card.
adamhlj said:
I just copied the stuff off the card, formated it, and reinstalled the music and such. Pretty much the same thing happened. I even did a hard reset on the phone. I guess its the card.
Click to expand...
Click to collapse
Did you use the phone for a while with no card at all in it? I just want to make sure we've clearly eliminated all possibilities
I had the voice command problem- if you go to settings->all settings->personal->buttons and change the default for send key from voice command to ok/close, it stops coming up.
I used the phone for a while without putting music onto the memory card. But I have always had the stock memory card in it. This really started happening as soon as I loaded music onto it. I had a few files on it like the bsb tweaks and other mods. But nothing big. What is interesting is that I found a 8 gig micro sdhc lying around and put that in. It has a bunch of pictures and files from school when I had my bb last summer. When I try opening some of the pictures, a new prompt comes up saying "A problem has occurred with HTCPhotoPicker.exe..." and the picture viewer terminates. What the eff is wrong with my phone???
So i think its most definitely something to do with the memory card. When I take it out, it doesn't have a problem. When I put it back in, thats when it acts up. And I even tried deleting all my music from the card then putting it back on, and it still occurs. I emailed HTC about it. Hopefully, I actually get a response.
I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.
Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App
imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back
Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.
My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|
http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
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Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.
the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.
Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.
I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew
Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!
I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.
When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App
Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew
Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?
I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App
I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.
I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.
Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.
This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.
hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex
Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
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Click to collapse
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
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Click to collapse
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App
Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.
Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
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Click to collapse
Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem
I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
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Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks
Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)
I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.
I also used a small piece of tape to secure my sim card and it has never shut down since.
Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.
The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk
Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk
My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!
I've done some searching but not come up with any definitive answers....
Lately my phone(SM-G930V) has taken to bootlooping and heating up at random times...
This morning (4-4-18) it took a security update (G930VVRU4BRC2) and became completely unstable...
I tried everything...finally resorting to a full factory wipe and reset.
Still looping.
The SD card has been in it since day one (Feb 2016) it is a Sandisk 32gB...
On a whim I removed the SD card and the phone returned to normal.
I experimented with (4) other SD cards of varying brand and capacity and every single one threw the phone into a constant loop.
Obviously something bad has happened inside the phone with regards to the SD slot or how it reads it...
Just wondering if this is a known issue and if there might be any resolution ?
Thanks, Dan
I had a similar issue yesterday. To be honest I fixed it by flashing the att fw onto my verizon phone for oreo and then using adb to upgrade my phone to oreo. Now my phone is super stable and hauls ass. Jesus I love oreo.
I followed this guide https://forum.xda-developers.com/verizon-galaxy-s7/help/android-oreo8-0-verizon-s7-t3750452 when you go the guide page, do the method without the SD card.
BE WARNED it takes a LONNNNNGGGGGGGGG time to update. Took me probably 1-2 hours.
Im using a verizon phone with an att sim card so I didn't have any issues with the setup wizard. I heard some people on verizon having issues though, they fixed it by removing their sim card during the wizard after they pushed start.
Only thing I did different was used regular odin. You can try either though.
My phone is running superb now.
Scary thing is...this morning...it started looping again...
No SD card inserted at all...
I removed the tray and cleaned the SIM card with a pencil eraser (made the contacts nice and shiny) and it hasn't looped in almost an hour.
I'll look into reinstalling the firmware and upgrading to Oreo...
Been waiting for the update to come through normally...but hey...what ever it takes..
Dan
Worked for me man. Give it a shot. Like I said, Oreo is running flawlessly on my phone too. The phone is so snappy now.
danielzink said:
Scary thing is...this morning...it started looping again...
No SD card inserted at all...
I removed the tray and cleaned the SIM card with a pencil eraser (made the contacts nice and shiny) and it hasn't looped in almost an hour.
I'll look into reinstalling the firmware and upgrading to Oreo...
Been waiting for the update to come through normally...but hey...what ever it takes..
Dan
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Click to collapse
I don't want to alarm you, but first off, how old is the phone? Was it brand new when you got it or is it a used or refurbished phone? The reason I ask is because my previous phone I had, an LG G3, lasted 2 years. Right after my contract ended (non-payment plan at the time), it started exhibiting issues stating that the SD card has been ejected and then minutes later, the SD has been inserted. This would happen with any SD card. I eventually had to use the phone without the SD card and I flashed back to various previous images, custom ROMs, etc. No matter what I did, eventually the SD card would eject itself for some reason and then reinsert it self (it wasn't really ejecting but the phone thought I had removed it).
Turns out, it was a hardware failure in the phone. Eventually, one evening I was using it and the entire screen went black. Hooking it up to my PC resulted in nothing. It was dead. So, I don't want to alarm you, but this could be the precursor to a hardware failure going on in your phone depending on how old it is, etc. Hence my questions as to how old it was, and whether it was used or refurbished.
Might be time for a new phone. If it's fairly new and under warranty, you might want to swap it out (which usually results in getting a refurbished unfortunately), but you never know. You could always take into a repair shop and have them run some diagnostics on it as well.
Hopefully it's just something wonky with your software and a reimage fixes the issue. I've had mine for almost 1.5 years and so far, it's been running great. I've never rooted it or anything because for me, it does all that I need and performs well. First phone I've had (other than my G3) where I haven't had to root it or flash a custom ROM. For me, it works great, but I know that's not the case for everyone.
iBolski said:
I don't want to alarm you, but first off, how old is the phone? Was it brand new when you got it or is it a used or refurbished phone? The reason I ask is because my previous phone I had, an LG G3, lasted 2 years. Right after my contract ended (non-payment plan at the time), it started exhibiting issues stating that the SD card has been ejected and then minutes later, the SD has been inserted. This would happen with any SD card. I eventually had to use the phone without the SD card and I flashed back to various previous images, custom ROMs, etc. No matter what I did, eventually the SD card would eject itself for some reason and then reinsert it self (it wasn't really ejecting but the phone thought I had removed it).
Turns out, it was a hardware failure in the phone. Eventually, one evening I was using it and the entire screen went black. Hooking it up to my PC resulted in nothing. It was dead. So, I don't want to alarm you, but this could be the precursor to a hardware failure going on in your phone depending on how old it is, etc. Hence my questions as to how old it was, and whether it was used or refurbished.
Might be time for a new phone. If it's fairly new and under warranty, you might want to swap it out (which usually results in getting a refurbished unfortunately), but you never know. You could always take into a repair shop and have them run some diagnostics on it as well.
Hopefully it's just something wonky with your software and a reimage fixes the issue. I've had mine for almost 1.5 years and so far, it's been running great. I've never rooted it or anything because for me, it does all that I need and performs well. First phone I've had (other than my G3) where I haven't had to root it or flash a custom ROM. For me, it works great, but I know that's not the case for everyone.
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Hahahahaha....
That's actually *very* funny.....
Phone was brand new out of the box 2 years ago....oh wait ?.....exactly 2 years ago...how do I know that ?...because the payment just came off my monthly bill.....
I was saying to the wife...."great...as soon as the phone is paid off it takes a sh&t".....
A coincidence ?...
I've been girding my loins figuring I need to run up to the Verizon store and get myself a new S9....ugh...
danielzink said:
Hahahahaha....
That's actually *very* funny.....
Phone was brand new out of the box 2 years ago....oh wait ?.....exactly 2 years ago...how do I know that ?...because the payment just came off my monthly bill.....
I was saying to the wife...."great...as soon as the phone is paid off it takes a sh&t".....
A coincidence ?...
I've been girding my loins figuring I need to run up to the Verizon store and get myself a new S9....ugh...
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Click to collapse
Yup, funny how that is, right? lol. I'm expecting when my S7 turns two later this year, it will die. lol