Database Users

official firmware upgrade issues from Kies

I tried different machines before I sorted the connectivity problem to establish connection to my device until finally my PC can recognise my device.
Now comes the next headache, after getting the connection established I clicked on firmware upgrade - it came up and displays some updates are available -
it shows my current version as:
(PDA)JE9/(Phone)JE9
available update as:
(PDA)JF4/(Phone)JF4
When clicked on 'proceed' - it brings up some warning for me to make sure they are fixed before I proceed further like power cables connected and some warning of not removing or doing anything during upgrade, after I check 'agree' it starts the download by letting me know that the binary files for the new firmware is being downloaded and after the dowload there seems to be a wait creating impatience for us as to what next...after a few seconds I can see the message above the progress bar saying that the upgrade process has begun..
I can see the screen on my SGS display come with the android logo on some work (like road construction work) and the message telling upgrade in progress do not disconnect...it stays in that state for around a minute...no progress in the progress bar....Now suddenly the PC says 'failed to convert to upgrade mode, try later' and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' (getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question) until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I am stuck and can't proceed further - I tried it many times with many machines no luck. Please anybody suggest a way out.
Some info on my device: Bought in UK, sim free phone from Singapore Singtel as I see the operator's animation in the startup screen.
Other details on firmware:
PDA:I9000DXJE9
Phone:I9000DXJE9
CSC:I9000OLBJE9
In the settings 'About Phone' carries details:
Version: DXJE9
Kernel: [email protected]# (does this mean the device is rooted already?)
I have another question since I saw somebody mention in another thread that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.

isn't there any dev who can help me on this, it looks like i am the only one experiencing this!!!

I don't think many people are getting the upgrade options via kies at the moment.
I'm not seeing it on UK JF3

so hope, there isn't an issue with my device. I am weary because this was purchased from an online site but purchased the device after checking it personally.
One more question, will an unlocked phone get locked after any new firmware updates?
Are sim free and unlocked phones follow different philosophy ie., after unlocking a phone does that become a sim free phone forever.
Second question, how does the OTA update work - if you are not tied to a service provider - does samsung send these directly to all sim free phones automatically, looking and searching for IMEI numbers? and will a rooted phone be allowed to upate to froyo or any official update (for example) via the official Kies?
thanks

There isn't any offical firmware updates, via Kies, and or any other method.

JaGuR said:
There isn't any offical firmware updates, via Kies, and or any other method.
Click to expand...
Click to collapse
Pls dont give wrong information. If you are suggesting something make it elaborate and clear.
I have clearly mentioned that I can see my current version as: (PDA)JE9/(Phone) JE9
Update available version:
(PDA) JF4/(Phone) JF4
thats what is displayed via Kies. I am also aware from this forum that some people can see the update whilst others dont see any.
Having said that, I was asking a techy questions as to whether a OTA upgrade or a upgrade via Kies from Samsung still happen if the phone is rooted and also if the phone is sim free and not attached to any service providers will the OTA upgrade will happen if so, is it based on IMEI number that will automatically be tracked OTA.
S

I was wondering if anyone found a solution to this problem? I am having the same problem.

I'm looking at this also.
after following this: (oh great, can't post links)

I had a problem updating to the official Foyo via Kies.
Finally got my PC to recognise the phone then started the update.
Phone screen went all green part way through and nothing was happening for about 20 mins so unplugged.
Phone would switch on but came up with a little picture on the screen and thats it.
so got it updated to JPM by booting into download mode and using odin. Took 5 mins once I downloaded all the files.

seus update issues

Hi to all I thought I would post this purely because I am stumped and need some input please
I have an x10 i that I have been updating ota without issue for quite a while.I think(but am not sure) that I updated all the way from 16 to 23 or 24 not sure which.My phone is on the giffgaff (O2 subsidiary) network and my updates have always been prompt and ota.I originally bought the phone locked to Orange uk.The phone shows no signs of any branding at all and after a bit of research I couldnt find out how to view the phones CDA.
Anyway back on topic I was prompted at the end of last week that an update was available for my x10i.I had always used ota wifi for update.However the notification this time told me I would need to use seus or se pc companion.So I downloaded seus and attempted to update.All seemed well throughout the process.Until it finished and I checked my phone info to see I was back on R2BA20!? I have since tried to debrand and roll back with no success.Everytime I connect seus it tells me that I have the latest software.
Please does anyone have any similar problems or similar input?My phone has never been rooted.I am absolutely stuck with this

Updating issue on Rogers Branded Arc

Hi guys, First of all HAPPY CANADA DAY!
I have a rogers branded Sony Ericsson phone with original firmware. But I have removed some bloatwares from Rogers and Golf game.
My phone have been noticing me about 2.3.3 firmware update. The phone itself also downloads, installs it. But after that process, the phone starts like normal and says "Couldn't update" message.
I tried resetting phone and tried many methods. Now the phone also doesn't display "Connect to Phone memory" in Notification area (it charges, but apparently doesn't connect to PC) :/
What's wrong?

You probably modified some of the system files in a way. Anything like removing bloatware with Titanium Backup will cause the update to fail. If you want to root your phone, you'll need to re-flash the Rogers 2.3.2 ROM back, root it with GingerBreak, and then perform the update to 2.3.3.
If you don't want to root, just use FlashTool to flash the Rogers 2.3.3 ROM.

Yeah, that's what I thought. Where can I find 2.3.2 Rogers ROM and how can I re-flash the platform? (the phone doesn't show connected to PC as well).

Do a search. There's a thread in the android development forum with the rogers 2.3.2 rom. I just flashed that one back yesterday to update to 2.3.3

[Q] Error while trying to update firmware via Kies

Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance

OK I solved the issue by disabling the Avast antivirus.
My only question now is why the OTA service said I have the latest firmware at the same time that Kies offered me an update?

Meyhemg said:
Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance
Click to expand...
Click to collapse
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it

erikasnoske said:
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it
Click to expand...
Click to collapse
I replied and said that I succeeded in updating via Kies. The antivirus blocked the update.
My question is why this update didn't show up in device's settings via OTA?

KIES CANT UPGRADE NEW FIRMWARE(UNKNOWN ERROR OCCURED) on my GT-I9082....HELP PLS
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks

managed to update gt-s5830 firmware from 2.2.1 to 2.3.3
AhmedAther said:
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
Click to expand...
Click to collapse
After searching the internet with the same problem I got so many responses some saying don't use kies, while others say kies is the way to go I decided to visit the Samsung website to see what they say about this particular error.
I had put in the link that will take you directly but am not yet allowed to do that as a new user.
anyway on the Samsung website I selected my mobile model etc till I got to a page where I got 2 options one to upgrade through kies or upgrade through fota. I chose kies. you will then see where it tells you to download the kies software. I had kies but I still took the choice to download.
during the download and installation process it will notice that u already have kies on your pc so it will ask you to remove these, you must agree to remove. from there just follow all the instructions, it worked my gt-s5830 has been updated from 2.2.1 to 2.3.3
hope this helps

if anyone has any issues with updating your mobile on kies, ensure your anti virus is off and you run the program as an administrator...it gave me hell on earth for hours.
used kies on windows 7
hope this helps

Flashing Oreo FW from Xperifirm not possible on a nougat device?

Hello,
atm i dont use my Xc, but i want to update it to oreo, maybe then use it. In the past i bought a branded phone. I flashed Costumized fw from Xperifirm, getting latest updates OTA.
Now, when i am checking "support" "update" in phone, a message apears "There are no newer version planed for this device".
I checked xperifirm, downloaded singapore costumized, and thainland normal versions, create .ftf .
Then start flashing in flashtool. Flash starts and stops at message "reading device information".
So, is it not possible to update from nougat to oero by flashtool or do i something wrong?
Greetings Kullino

kullino said:
Hello,
atm i dont use my Xc, but i want to update it to oreo, maybe then use it. In the past i bought a branded phone. I flashed Costumized fw from Xperifirm, getting latest updates OTA.
Now, when i am checking "support" "update" in phone, a message apears "There are no newer version planed for this device".
I checked xperifirm, downloaded singapore costumized, and thainland normal versions, create .ftf .
Then start flashing in flashtool. Flash starts and stops at message "reading device information".
So, is it not possible to update from nougat to oero by flashtool or do i something wrong?
Greetings Kullino
Click to expand...
Click to collapse
- restart pc and/or phone and try again
- update Flashtool
- double check drivers, etc
- make sure cable is good
Should be OK...