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Please help out my coworker has a stock Hero on sprint and we are unable to update the firmware. I was able to update mine, our demo and one other co-worker's phone but on hers, every time I actually go into the firmware update it states no updates available. Sadly we work for a sprint store and hers is the only one giving us an error. I've already gone to the point of wiping the device to restore to factory but with no avail. Aside from having her swap out the phone at our repair center, I wanted to see if anyone has had the same problem and was able to get passed it. I saw a couple of posts stating to use the RUU utility, but on a stock rom that we already "RTN'd" I don't know how that would help. Any help would be greatly appreciated.
I've seen something similar. A coworker of mine just got a hero last week (after the MR release) and her phone shows the older software version but it will not recognize a firmware update is needed. I checked the phone's awake time and it was low, indicating the messaging app was not keeping the phone awake or draining the battery so I assumed it must not need the MR update even though it shows the old software version.
A couple others have metioned this... For some reason, some phones shipped with older firmware, version 1.22.651.1 instead of 1.29.651.1. Doing a hard reset on the 1.22 version wouldn't help, but updating the firmware to the 1.29 should. After that, check for the official MR.
You can find the file over here:
ftp://xda:[email protected]_Hero_C_Sprint_1.29.651.1_signed_release.exe
http://forum.xda-developers.com/showthread.php?t=559622
the guy at the sprint store (3rd party store) where i got mine from , his hero will not update or even flash back to the stock sprint ruu everytime it downloads the update and goes to apply it it shuts the phone down and thats it no reboot have to pull the batt to get it to power back on again
I had the same problem. I got my Hero on the first day it came out. Every time I tried to download the firmware update it would say no update available. Took it to the Sprint store and no luck either. They finally swapped out my original Hero for a new one and I was past my 30 days.
Hi,
Yesterday or so I read on the net HTC europe released a new rom. But when I try to update my Legens says there is no update available for my device. I tried with both 3g and wifi on as I read somewhere that could make a difference.
I used a goldcard to unbrand my vodafone legend but the last OTA update worked fine so I assume this cant be a problem now? (as far as I can see my Legend is totally stock).
Are there more people having this problem or now how to fix it?
I got an ota popup yesterday, downloaded and installed the update, and since then the phone has been restarting randomly all the time (no other difference that I've noticed so far), so I wouldn't be in a hurry to update if I were you
Update working for me..
I got the OTA update as well yesterday. Updated succesfully, legend works without problems.
I tried to update with my rooted phone, but the update stops after a while and an image of a phone with a question mark is shown.. Then the phone reboots like nothing happened.. Anyone else has this problem?
yeh it had the phone with the question mark and then it shows the phone without a question mark. i downloaded the update and installed it but when i checked the software info its still 1.405.4. my phone is rooted too
Same here, question mark ... no way to upgrade... we need Help from Paul
I gather these firmware updates are not documented anywhere what they fix?
I tried different machines before I sorted the connectivity problem to establish connection to my device until finally my PC can recognise my device.
Now comes the next headache, after getting the connection established I clicked on firmware upgrade - it came up and displays some updates are available -
it shows my current version as:
(PDA)JE9/(Phone)JE9
available update as:
(PDA)JF4/(Phone)JF4
When clicked on 'proceed' - it brings up some warning for me to make sure they are fixed before I proceed further like power cables connected and some warning of not removing or doing anything during upgrade, after I check 'agree' it starts the download by letting me know that the binary files for the new firmware is being downloaded and after the dowload there seems to be a wait creating impatience for us as to what next...after a few seconds I can see the message above the progress bar saying that the upgrade process has begun..
I can see the screen on my SGS display come with the android logo on some work (like road construction work) and the message telling upgrade in progress do not disconnect...it stays in that state for around a minute...no progress in the progress bar....Now suddenly the PC says 'failed to convert to upgrade mode, try later' and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' (getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question) until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I am stuck and can't proceed further - I tried it many times with many machines no luck. Please anybody suggest a way out.
Some info on my device: Bought in UK, sim free phone from Singapore Singtel as I see the operator's animation in the startup screen.
Other details on firmware:
PDA:I9000DXJE9
Phone:I9000DXJE9
CSC:I9000OLBJE9
In the settings 'About Phone' carries details:
Version: DXJE9
Kernel: [email protected]# (does this mean the device is rooted already?)
I have another question since I saw somebody mention in another thread that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.
isn't there any dev who can help me on this, it looks like i am the only one experiencing this!!!
I don't think many people are getting the upgrade options via kies at the moment.
I'm not seeing it on UK JF3
so hope, there isn't an issue with my device. I am weary because this was purchased from an online site but purchased the device after checking it personally.
One more question, will an unlocked phone get locked after any new firmware updates?
Are sim free and unlocked phones follow different philosophy ie., after unlocking a phone does that become a sim free phone forever.
Second question, how does the OTA update work - if you are not tied to a service provider - does samsung send these directly to all sim free phones automatically, looking and searching for IMEI numbers? and will a rooted phone be allowed to upate to froyo or any official update (for example) via the official Kies?
thanks
There isn't any offical firmware updates, via Kies, and or any other method.
JaGuR said:
There isn't any offical firmware updates, via Kies, and or any other method.
Click to expand...
Click to collapse
Pls dont give wrong information. If you are suggesting something make it elaborate and clear.
I have clearly mentioned that I can see my current version as: (PDA)JE9/(Phone) JE9
Update available version:
(PDA) JF4/(Phone) JF4
thats what is displayed via Kies. I am also aware from this forum that some people can see the update whilst others dont see any.
Having said that, I was asking a techy questions as to whether a OTA upgrade or a upgrade via Kies from Samsung still happen if the phone is rooted and also if the phone is sim free and not attached to any service providers will the OTA upgrade will happen if so, is it based on IMEI number that will automatically be tracked OTA.
S
I was wondering if anyone found a solution to this problem? I am having the same problem.
I'm looking at this also.
after following this: (oh great, can't post links)
I had a problem updating to the official Foyo via Kies.
Finally got my PC to recognise the phone then started the update.
Phone screen went all green part way through and nothing was happening for about 20 mins so unplugged.
Phone would switch on but came up with a little picture on the screen and thats it.
so got it updated to JPM by booting into download mode and using odin. Took 5 mins once I downloaded all the files.
Hi guys
Just installed the new keies software and it said the froyo update was out for my handset (galaxy s) it downloads the update really slow (takes about 20 mins) and then then after it reaches 100% the phone disconnects from the PC and the andriod constuction logo appears on the phone, then shortly after i get an error message from kies telling me the upgrade didnt work and that an emergancy repair is needed..
Ive managed to recover the phone back to working order, but is there anyway i can get this update?
p.s phone was unlocked with the tool from these forums when we had it, if that makes a differance
There are many problems with kies while upgrading the firmware. When you get the error - did you read the error? At times it says something about a "rapi.dll" file missing or any other file, just download that file and it should work.
Best alternative is download the firmware from samfirmware (stock) and flash through odin, it hardly takes any time.
If you want your genuine network supplied firmware i would use the Kies Registry Patcher as this allows you to save the downloaded rom in case of problems .
Failing that as advised the stock rom but that is not what came with the phone its generic non network non branded .
http://forum.xda-developers.com/showthread.php?t=835628&highlight=Kies+Registry+Patcher
jje
xero01uk said:
Hi guys
Just installed the new keies software and it said the froyo update was out for my handset (galaxy s) it downloads the update really slow (takes about 20 mins) and then then after it reaches 100% the phone disconnects from the PC and the andriod constuction logo appears on the phone, then shortly after i get an error message from kies telling me the upgrade didnt work and that an emergancy repair is needed..
Ive managed to recover the phone back to working order, but is there anyway i can get this update?
p.s phone was unlocked with the tool from these forums when we had it, if that makes a differance
Click to expand...
Click to collapse
This is not a big deal, just click on emergency when it appears and kies will proceed, it might say that it will download the firmware again or might use the firmware that is already downloaded.
Can somebody point me on kernel for JVQ supporting Voodoo Color? Thanks.
My phone currently updating to version 7008 - needs update to Zune too which is downloading first.
Was on 7004.
Will let you know what happens!
I can't see any changes...
Also no saving of the changes you make in Camera or so on...
Is this the update before March Update!?
Yeah, this is just an update to pave the way for future updates. You'll find nothing new here.
skycamefalling said:
Yeah, this is just an update to pave the way for future updates. You'll find nothing new here.
Click to expand...
Click to collapse
Is the Camera any better...? could be into the realms of imagination here but took a photo and it seemed clearer than previous efforts on standard settings. Phone also 'seems' a little zippier.
Not totally sure so guess things aren't that different.
Backup worked nicely though.
Mine is in the process of updating. The backup process takes a while.
I wonder if we can use someone elses backup to restore a phone? I only ask because I flashed my UK T-Mobile device with the unbranded Samsung one because it was said that it fixed Bluetooth problems. However, it has had no effect, and now I can't take my phone back to T-Mo because it's not running the original firmware. If I can get it back to UK spec, then I can take it back to a shop and swap it for a (hopefully) working one...
Done. It is only a preparatory update for the actual update containing copy and paste, improvements to Windows Phone Marketplace et.al. Ergo, it doesn't contain any new functionality and won't remove or hinder any installed jailbreak functionality.
Yup, more playing, definitely no changes I can find...camera taking a better photo just happened to be a picture in better light.
This update has bricked my Omnia 7.
When I connected my Omnia 7 to Zune today, I was notified of an update. Zune updated itself and quit. I restarted Zune and it informed me there was an update for my phone. I clicked update now and it got to step 6/10 rebooting phone. The phone evenually rebooted and Zune reported the following:
RESTORATION ERROR
An error prevented the restoration of your phone to its previous version. Your phone cant be used in its present condition and there are no restore points for it on this computer. Thephone might restart and return to normal if you disconnect it. For further assistance, contact your mobile operator.
ERROR CODE C101002E
Thanks Microsoft, that's a really helpful message. NOT.
I have manually updated to the latest Zune, rebooted my PC, rebooted my phone, and I get the same thing every time.
THIS IS NOT GOOD ENOUGH MICROSOFT. My Omnia 7 is now a brick.
Loconinja said:
This update has bricked my Omnia 7.
When I connected my Omnia 7 to Zune today, I was notified of an update. Zune updated itself and quit. I restarted Zune and it informed me there was an update for my phone. I clicked update now and it got to step 6/10 rebooting phone. The phone evenually rebooted and Zune reported the following:
RESTORATION ERROR
An error prevented the restoration of your phone to its previous version. Your phone cant be used in its present condition and there are no restore points for it on this computer. Thephone might restart and return to normal if you disconnect it. For further assistance, contact your mobile operator.
ERROR CODE C101002E
Sorry for that. I was afraid of this happening to me when the update stalled at the 7th step
Thanks Microsoft, that's a really helpful message. NOT.
I have manually updated to the latest Zune, rebooted my PC, rebooted my phone, and I get the same thing every time.
THIS IS NOT GOOD ENOUGH MICROSOFT. My Omnia 7 is now a brick.
Click to expand...
Click to collapse
Sorry about that. I was afraid of this happening to me, after the update stalled for an hour at the 7th step, so I disconnected. Luckily nothing happened to my device. But apparently several Omnia 7 are experiencing this.
Sort it out, MS.
First things first. I was updated Zune to the recent version, because I was curious it will resolve a problem with login user on one of my computers. One (Windows Vista) works fine, but another one, Windows 7 (both 32-bits versions) works fine with Zune + Market.
Silent Shark said:
I wonder if we can use someone elses backup to restore a phone? I only ask because I flashed my UK T-Mobile device with the unbranded Samsung one because it was said that it fixed Bluetooth problems. However, it has had no effect, and now I can't take my phone back to T-Mo because it's not running the original firmware. If I can get it back to UK spec, then I can take it back to a shop and swap it for a (hopefully) working one...
Click to expand...
Click to collapse
I've done the same. I have (branded) T-Mobile UK phone and decided update to unbranded one. I choose version I8700XENJK1 (but I tried another one before) - for me, one difference is language Dutch / Belgium if I remember correctly.
I've read this thread and I was wondering if my phone will find update... I had no information about this.
I return home, connect Omnia to computer and update process start immediately. I had no problem with update at all. Phone during update reboots twice (or more) and it looks stable. I haven't noticed any changes or improvements... maybe it's working a little bit faster, but maybe it's a auto-suggestion.
Loconinja said:
This update has bricked my Omnia 7.
When I connected my Omnia 7 to Zune today, I was notified of an update. Zune updated itself and quit. I restarted Zune and it informed me there was an update for my phone. I clicked update now and it got to step 6/10 rebooting phone. (...)
THIS IS NOT GOOD ENOUGH MICROSOFT. My Omnia 7 is now a brick.
Click to expand...
Click to collapse
Sorry for that mate. I really had not problem with update.
Loconinja said:
This update has bricked my Omnia 7.
When I connected my Omnia 7 to Zune today, I was notified of an update. Zune updated itself and quit. I restarted Zune and it informed me there was an update for my phone. I clicked update now and it got to step 6/10 rebooting phone. The phone evenually rebooted and Zune reported the following:
RESTORATION ERROR
An error prevented the restoration of your phone to its previous version. Your phone cant be used in its present condition and there are no restore points for it on this computer. Thephone might restart and return to normal if you disconnect it. For further assistance, contact your mobile operator.
ERROR CODE C101002E
Thanks Microsoft, that's a really helpful message. NOT.
I have manually updated to the latest Zune, rebooted my PC, rebooted my phone, and I get the same thing every time.
THIS IS NOT GOOD ENOUGH MICROSOFT. My Omnia 7 is now a brick.
Click to expand...
Click to collapse
have you tried taking back battery and then reboot again?
http://twitter.com/#!/WinPhoneSupport
hard-reset Focus, should be similar to omnia 7
http://www.technipages.com/samsung-focus-hard-reset-using-hardware-keys.html
Update error
801012DD Error code - we couldnt create a backup of your phone
Help !!!!!
Have you got samsung tools installed?
I have tried twice to install the update. Both times I got stuck at 7 or of 100 with 100%.
The only thing I have done my phone is to unlock it with chevron.
Altough I did have it in flight mode at the time to prevent relocking.
Do you think that would have affected anything?
Still nothing showing up for me yet. Those who got the mini update does your 3 button combo into download mode now work if you had a phone that didnt let it happen before?
Lordao
lordao said:
Still nothing showing up for me yet. Those who got the mini update does your 3 button combo into download mode now work if you had a phone that didnt let it happen before?
Lordao
Click to expand...
Click to collapse
Three button combo now gives me the rather scary option to Format or Cancel. I thought Cancel would be the way to go....
Successful Updaters: Please post your Firmware revisions
For those who have managed to get the update installed without error, can you please post here your firmware revisions. We may be able to work out which models are affected by the issue.
There are rumours that this update only affects firmware versions JI9 and JJ4 while the JK1 firmware is unaffected.
http://www.zdnet.com/blog/hardware/windows-phone-7-update-bricking-some-samsung-omnia-handsets/11501
gc48067 said:
Three button combo now gives me the rather scary option to Format or Cancel. I thought Cancel would be the way to go....
Click to expand...
Click to collapse
Are you saying the Download Mode is no longer accessible after updating?
scoob101 said:
For those who have managed to get the update installed without error, can you please post here your firmware revisions. We may be able to work out which models are affected by the issue.
There are rumours that this update only affects firmware versions JI9 and JJ4 while the JK1 firmware is unaffected.
http://www.zdnet.com/blog/hardware/windows-phone-7-update-bricking-some-samsung-omnia-handsets/11501
Click to expand...
Click to collapse
How can I check which firmware revision I am using?