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So I have had my vibrant for about a month or so and for that past couple
weeks it has been nothing but headaches.
Issues I'm having:
Freezing up: freezes up no matter what im doing.whether I'm playing a game, surfing the net or on a phone call.
GPS: so I have tried all GPS walkthriugh to make it work and nothing helps. I can't even get a satellite to lock in. So I have never been able to use it.
Shuts Its self off: device shuts Its self off almost on a daily basis. I tried removing the battery but doesent help the issue. Allthough I do have to remove the battery reguardless as my phone freezes up so bad that the only way to make it work or "unfreeze" is to remove battery.
Reception: what reception? LOL. Phone is constantly loosing signal therefore calls end abruptly. Happens on a daily basis.
So with all these issues I have contacted T-Mobile and I will be receiving a replacement. Man! I really hope not to have these issues with replacement.
I figure I'll just keep replacing phones untilled I end up with a good one.
The replacement should be good...
did you mess with anything or has it been messing up with stock settings?
sounds like a bad phone
Also how often do you reboot your phone? did you ever take ou the battery and then press the power? This completley drains juice out of the phone, let it sit for a spell then plug it back in.
Go for the replacement, my GPS and phone itself works just fine. GPS works better than my G1, my Vibrant locks in 15 seconds barring no serious obstructions. My phone is always at 2 or less bars but Never and i mean Never have problems calling or texting. Go for the replacement and try it.
I had a few hiccups before but mine works perfectly fine now. Just get yours replaced. Simple fix
Sent from my awesome Vibrant using XDA App
Mine had some lag issues but after rooting and performing "one click lag fix" (app in market) I have been nothing but overjoyed with my phone. I also use setcpu to extend my battery life and up my performance. Hope the new handset works better for you.
Sent from my Vibrant using XDA App
I had some reception issues I called Tmo and they reset the IMEI on their network no more problems after rooting and lag fix it's almost too fast sometimes I turn it on just to see how fast it is then put down in awe.
My phone is completely stock. I have no idea how to overclock and other things mentioned on this site. So I pretty much just stick with stock .
I would think that the replacement would be rush delivery maybe over night or something but they gave me an option for either mailing it "ground" that would take 5 to 7 business days at no charge or over night it, that would take 1 to 2 days for $19.99.
That is F**uCk*d up. It is not my fault that the device is crap. It is absolutely ridicules that I am given an option for a device that might be returned as well.
I went with ground since I obviously did not want or would not pay for shipping fee's.
As I'm typing this I am getting more and more angry at the shipping fee's and I am definitely calling tmobile back to argue this .
they will waive the shipping if you MAKE THEM
They waived my 3 days shipping on my cliq. But it was the second one so i bet that is why..
My phones flawless. GPS even works pretty good. Must be the phone or something your doing wrong. Cause mines awesome never freezes or lags
If I turn my gps on, it's just a matter of time before mine also locks up and a battery removal is required.
Where the HECK is froyo? It's the 9th already and I've also had enough I use gps all the time, but now I dare to turn it on.
Ive installed the ext2 lag fix and my phone is 2x faster and my battery is also 2x longer, so hopefully froyo will fix the GPS
Call and talk to the customer loyalty dept and explain your situation. I had my replacement sent express for free and they took another 100 off the phone oh and they dropped my bill 15 bucks a month lol. So far my 2nd one is performing really well... GPS and all. Only reason I needed a replacement was cause I pattern locked myself out of my 1st one. Root and 1 click lag fix your new one... It works wonders! I scored 2315 in quandrant compared to stock @ 8XX... And I can see the difference!
Apexsilverevo said:
Call and talk to the customer loyalty dept and explain your situation. I had my replacement sent express for free and they took another 100 off the phone oh and they dropped my bill 15 bucks a month lol. So far my 2nd one is performing really well... GPS and all. Only reason I needed a replacement was cause I pattern locked myself out of my 1st one. Root and 1 click lag fix your new one... It works wonders! I scored 2315 in quandrant compared to stock @ 8XX... And I can see the difference!
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What exactly did you say on the anitial phone call about not paying for express shipping and how did you get $100 off the device?
I called up last night after my post on here and I talked to some rude ass chick that would not express it for free.
I'm not really good with words. If you could help me out on what to tell hem about he shipping issue I would definitely appreciate it.
I'm paying monthly for my phone since I got it retail price.Not sure if that makes a difference.
Also I have been with T-Mobile for more than 10years.
Thanks.
I got my replacement. Make sure u factory reset right away.
Ps. I only have compass issue with mine. GPS, I am not sure....when I tested with default setting it worked fine, when I switched them I ran in to a problem, but maybe I messed something up, or maybe it was just the timing. I don't use gps often enough to comment on its reliability.
leechdweler said:
What exactly did you say on the anitial phone call about not paying for express shipping and how did you get $100 off the device?
I called up last night after my post on here and I talked to some rude ass chick that would not express it for free.
I'm not really good with words. If you could help me out on what to tell hem about he shipping issue I would definitely appreciate it.
I'm paying monthly for my phone since I got it retail price.Not sure if that makes a difference.
Also I have been with T-Mobile for more than 10years.
Thanks.
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As soon as the automated system asks you "What are you calling about?" Just say "cancel". That will get you to customer loyalty and they will immediately pick up the phone, you should not get put on hold. (I do this every time I call just to avoid the wait.)
Then explain that you are being sent a replacement and you currently cannot use your phone. You don't feel like you should have to wait for ground shipping because the phone is malfunctioning. If they have already shipped it then ask for a credit to your bill for the amount of time you can't use your phone. If they haven't shipped it they should offer two day shipping at no cost. If they don't offer, then ask them of they could give you some form of express shipping or some sort of compensation. Either a credit for the time you can't use the phone or a discount on your texting/data plan. They love doing discounts on plans because it keeps you in a contract and I think they get a sort of commission on evey call that wants to cancel that they prevent from canceling.
Through customer loyalty, I've received free two day shipping, $10 off each of my two data plans, and $5 off my family texting plan. In a little while I'm going to call and ask for $5 off my minutes. With all that plus a corporate discount from my school, I pay less for my contract plan than a non-contract and I still get subsidized phone.
If you don't get what you want from the first person then tell them thank you, hang up, and call again. Eventually you will get someone to give you what you want. Of course, you'll need to have been a customer of a few years to really get this to work. I've been with t-mobile for over seven years and never had a late or missed payment.
Typos and other gibberish courtesy of Swype
Upgrade it
In all honesty, I was getting the same way. While the hardware of this phone is second to none so far, the software was really bugging me. Email was flakey, battery was short, GPS was broken, frequernt 'freezes', and camera is 'eh'.
I ended up flashing to Hybrid2, and it's a totally different phone. quick and nimble, GPS works, battery now lasts about 48 hours with moderate use, and email is really nimble now!
I still am waiting for FroYo with baited breath, but Hybrid2 is at least holding me over, and preventing me from switching back to my Blackberry
leechdweler said:
Also I have been with T-Mobile for more than 10years.
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Hahaha man this made me laugh. How could you possibly be with T-mobile for more than 10 years? Please tell me you didn't call up demanding a new free phone overnighted because you've been with T-mobile for more than 10 years? No wonder the rep didn't want to help you.
leechdweler said:
My phone is completely stock. I have no idea how to overclock and other things mentioned on this site. So I pretty much just stick with stock .
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Surveys says?!!! This is your problem. There's nothing particularly difficult with rooting, lag fixing, etc. Odd that you're even on XDA at all.
I had a Nexus before I had this Vibrant. I like the big screen, but really that is about all that is better with this thing. Sure we have the humming bird and we have a dedicated gpu but we have samsung's awful rfs and modified os. The Nexus was really better with froyo. I bought my Vibrant and paid full price. I have already had a warranty exchange. The GPS sucks. Even OC'd and running RyANZA's fix it is still not as glitch free as my nexus was.
So I called T-Mo today. I said cancel. I got a rep named Michael. I told him about my issues. I also explained that I lost my Nexus and due to the fact that my sim was in my Vibrant at the time, the Nexus wasn't covered under warranty. If I hadn't lost the Nexus, I would have sent the Vibrant back and just kept the Nexus. He said if I you have 2 warranty exchanges within 90 days you can switch phones for free. I haven't had that. I got my Nexus with a new 2 year contract in January when it came out. I am about 7 months into my new two year contract. Michael said he would give me a full discount on a new phone if I extend my contract. So now I have a full discount on my account waiting for G2 pre-orders.
I really need a working GPS. Also I think Cyanogen said he was getting a G2 so it should be awesome!
hi i bough my atrix on USA and seems battery its wrong since i charge and gets pretty hot, in iddle state drops like 2% every hour even using setcpu to underclock. and in airplane mode last night went from 100 to 86% in 6 hours so i will change in radioshack USA im in mexico so its pretty difficult i will try send to my unlce and see if he can exchange device, but im wondering there is any "restriction" before send it? maybe they will say we cant we will charge or idk i have the ticket of purchase. so any recomendations i will apreciate
Thanks
they only warrant for 30 days. At&t would warrant the rest of the one year warranty, but since your not using yours on at&t you have no warranty. If you call motorola, they will tell you to call at&t.
link12245 said:
they only warrant for 30 days. At&t would warrant the rest of the one year warranty, but since your not using yours on at&t you have no warranty. If you call motorola, they will tell you to call at&t.
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oh ok im in time i guess, i use unlocked code i hope this have nothing to do with warranty, or they just check and then repair? or change of phone?? or just change battery? just to know before send.
Thanks
try a reset first - you probably have some application causing your issues.
yea a tried already i will try tomorrow a hard reset and not leave any app and just use it music over bluetooth to see how it works
btw maybe its battery?maybe replace this would work? or could be teh device?
link12245 said:
they only warrant for 30 days. At&t would warrant the rest of the one year warranty, but since your not using yours on at&t you have no warranty. If you call motorola, they will tell you to call at&t.
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Uuumm...no. The phone has a 1 year warranty from Motorola. AT&T does not offer their own warranties on phones. They do, however, generally offer expedited warranty exchanges if the manufacturer's warranty is still in effect. The OP should have no problem getting Motorola to offer warranty repair/replacement.
darkkterror said:
Uuumm...no. The phone has a 1 year warranty from Motorola. AT&T does not offer their own warranties on phones. They do, however, generally offer expedited warranty exchanges if the manufacturer's warranty is still in effect. The OP should have no problem getting Motorola to offer warranty repair/replacement.
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thanks would be amazing if i can get warranty on my country instead send to usa
How does your battery jump from 100% to 86%? I was under the impression that the atrix only goes by 10% increments?
k00ey said:
How does your battery jump from 100% to 86%? I was under the impression that the atrix only goes by 10% increments?
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yes but you can use battery circle widget it shows 1%
you're complaining about a 2% battery drop PER HOUR? seriously? and a 14% drop in 6 hours in airplane mode?
IMO nothing's wrong with your device. having it on will drain the battery, regardless if you turn off your radios.
dLo GSR said:
you're complaining about a 2% battery drop PER HOUR? seriously? and a 14% drop in 6 hours in airplane mode?
IMO nothing's wrong with your device. having it on will drain the battery, regardless if you turn off your radios.
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well i have read several heavy usages ,and my nexus in airplane mode just drain 1% four hour i usually get BT headset playing music a little twitter and email and 2 hours later its like 65%
So 3 days ago I bought a brand new G2 off cragislist (still had all the peel off stickers) for 200. The guy said he had it replaced by t-mobile cause his old phone didn't send mms or something. His daughter bought him a newer phone so he decided to sell this one. Anyway, he gave me his old battery and battery cover since tmo didn't include it.
when I first got it the battery life was terrible, and I didn't even have the data plan hooked up yet. After connecting to my wifi and surfing/downloading apps, about 10% drained in less than a few minutes. I let it drop to 30% and charged it fully (first time). The first thing I noticed was that it was kinda "stuck" at 100% for a while... then it dropped to about 96% and started draining from there. I then made sure to turn all the data and wifi off and went to sleep when it was at 78%. Woke up 8 hours later and it dropped to 71.
Now my question is, should I have charged it all the way, then played with it til it died, then recharge it again? Or is that unnecessary since the battery is old anyway and it doesn't matter if its a new phone?
After a few more charges, it seems like the battery is a bit better but I'd still like for it to last longer. I still feel like I'm getting inaccurate readings though. Still gets stuck at 100%, then at 70%. Should I let it die all the way to calibrate the battery?
Also, I heard rooting the phone and flashing the cm7 rom will improve battery life, is that true? Cause I had the mytouch3G a while ago so I'm sorta familiar with the rooting process but I didn't notice any battery improvements.
Thanks.
edit: the phone came with the 2.3.3 firmware.
The age of the battery is irrelevant since the phone is new, and the phone calibrates itself based on how you use it to give the best possible battery life, aside from the occasional run-away app/process. It is always best to take the battery all the way dead and fully charge a few times (like 3-5) to get the most out of it. This has been my experience, and what Tmo recommends when you buy any new android phone from them.
I contacted HTC to inquire how they recommend the battery be charged. Below is their response:
A lithium-ion cell phone battery needs to be conditioned when brand new. For the first three charge cycles, fully charge the battery overnight and allow it to fully discharge before recharging. Extensive overcharging may damage a Lithium-ion battery or if it is left on the charger for more than 24 hours.
Lithium-ion batteries operate more poorly at low temperatures. Temperatures below freezing can cause the battery to lose its discharge levels and sputter out more quickly. While these batteries do not suffer from memory effect, they should be fully charged and discharged every 30 uses.
I've got a G2 with the 2.3.3 firmware, just received as an insurance replacement last week.
I can confirm that the battery life is appallingly bad. I used to go through 75% of one battery in a day, I'm going through two batteries daily now.
This beta build is a POS!
Sent from my T-Mobile G2 using XDA Premium App
So is it too late to condition the battery since I've been using it for a few days now?
For those that are rooted and running a custom ROM, did you notice any improvements in battery life? I'd imagine the power management is better and that getting rid of all the tmo bloatware would make it easier on the batt.
Sent from my T-Mobile G2 using Tapatalk
rommy0515 said:
I've got a G2 with the 2.3.3 firmware, just received as an insurance replacement last week.
I can confirm that the battery life is appallingly bad. I used to go through 75% of one battery in a day, I'm going through two batteries daily now.
This beta build is a POS!
Sent from my T-Mobile G2 using XDA Premium App
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Click to collapse
Glad I'm not the only one with this issue. What firmware were you running on your old phone? And would I be able to downgrade?
Sent from my T-Mobile G2 using Tapatalk
htc420 said:
Glad I'm not the only one with this issue. What firmware were you running on your old phone? And would I be able to downgrade?
Sent from my T-Mobile G2 using Tapatalk
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Click to collapse
I was running CM 7.0.3 with fairly heavy daily usage. Have you noticed any other problems? I've noticed that apps don't show up in the app drawer unless you powercycle after download. Also, the browser seems to crash a lot, and it isn't playing well with the Amazon appstore. (Most of my apps that I had acquired on Amazon apparently can't be downloaded.)
There is a known battery drain issue on gingerbread for all phones. Also lithium ion batteries do not need to be discharged as this damages the battery itself. They are smart enough not to not require calibration.
htc420 said:
So is it too late to condition the battery since I've been using it for a few days now?
For those that are rooted and running a custom ROM, did you notice any improvements in battery life? I'd imagine the power management is better and that getting rid of all the tmo bloatware would make it easier on the batt.
Sent from my T-Mobile G2 using Tapatalk
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Click to collapse
Incidentally, if the phone was brand new, never been used, it probably shows in the "Device Model Warranty Tool" as a new phone with a twelve month manufacturer warranty and a three month accessories warranty. (The DMWT is an internal tool the TMO reps use to verify your warranty status)
You should be able to get an extra battery just by calling up and telling them that the battery you have dies very quickly. (All batteries have a 90 day warranty on them, and they don't require you to send back the old battery they just send you a replacement.) Tell them you've tried the master reset and playing around with the display settings and all that jazz. The trick is, whatever they suggest, just tell them you've already done it and sound convincing.
If the rep gives you a hard time, just call back and tell the next rep that your phone is randomly powering off and when they ask you if you've tried another battery, tell them no, because you don't have another battery to test. Lol, it's best if you sound kind of confused when they ask you that question That should lead them to a battery replacement on their troubleshooting flow.
Source: I worked for TMO in customer service and technical support for three years.
rommy0515 said:
I was running CM 7.0.3 with fairly heavy daily usage. Have you noticed any other problems? I've noticed that apps don't show up in the app drawer unless you powercycle after download. Also, the browser seems to crash a lot, and it isn't playing well with the Amazon appstore. (Most of my apps that I had acquired on Amazon apparently can't be downloaded.)
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Click to collapse
I don't have any problems with apps not showing up. My browser is just fine, it hasn't crashed once on me. Lastly, I don't use Amazon for apps, so I wouldn't know.
rommy0515 said:
Incidentally, if the phone was brand new, never been used, it probably shows in the "Device Model Warranty Tool" as a new phone with a twelve month manufacturer warranty and a three month accessories warranty. (The DMWT is an internal tool the TMO reps use to verify your warranty status)
You should be able to get an extra battery just by calling up and telling them that the battery you have dies very quickly. (All batteries have a 90 day warranty on them, and they don't require you to send back the old battery they just send you a replacement.) Tell them you've tried the master reset and playing around with the display settings and all that jazz. The trick is, whatever they suggest, just tell them you've already done it and sound convincing.
If the rep gives you a hard time, just call back and tell the next rep that your phone is randomly powering off and when they ask you if you've tried another battery, tell them no, because you don't have another battery to test. Lol, it's best if you sound kind of confused when they ask you that question That should lead them to a battery replacement on their troubleshooting flow.
Source: I worked for TMO in customer service and technical support for three years.
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Thanks for the suggestion man! I'll call them right now.
Do I need to give them the serial numbers, etc on the back of the phone or will they see it in their system? cause I have a hard plastic case on it and it's a bit of a pain to remove it.
Tell them that you aren't calling from the phone, otherwise they'll probably give you a hard time and try and get you on a different phone for "troubleshooting."
It might be easier if you waited about three days before you call, make a few phone calls with the new phone so that it shows up on their system. (Phones show up on the warranty system after the system "tags" them and you have to make a phone call for that to happen)
You can always get the IMEI number by hitting "*#06#" (no quotation marks) from within your dialer.
And don't tell them you bought it off Craigslist. Tell them you got it brand new for full retail at one of their third party dealer locations. (Car Toys, Jacks Cell Phone Emporium, The Phone store, whatever, it doesn't matter what you tell them, they won't look it up)
(Just in case you already called and they gave you a hard time, just call back a couple of times with some complicated troubleshooting questions, dropped calls are a good one for this and get the memo "buried" then call back and try again for the battery.)
Oh, wait, belay my last. Lol, sorry, I just realized I might be about to lead you astray.
You need to wait 14 days before you try this. If you do it before 14 days are up they're going to tell you to return the phone to the place you got it. They only do battery replacements after the "buyer's remorse" period is up.
(14 days everywhere in the US except for CA, where it's 30)
My bad!
(Again, if you already called and got the runaround, no worries, you can still make it happen, just call back a few times get them to troubleshoot some dropped calls or "dead spots" around your house, SMS problems, go over your bill a few times or whatever comes to mind, just so that whatever notes the rep left get buried in the memo list, then call back after the buyer's remorse period is up and go for the battery replacement)
Edit: I just realized you're in CA. You're going to have to wait 30. Sorry bro
Damn, oh well.
Btw, I googled "2.3.3 battery drain" and read up on some Nexus One users complaining about it. Pretty much all of them said that when they open up "Battery use" it tells them that the Android OS is using anywhere from 35-50% of the battery. But on mine, the display is using it the most. Second, it's voice calls and then Cell Standby. The OS isn't even on the list! Is this normal?
Are you still on Gingerbread btw? I want to downgrade to Froyo until this all gets fixed.
htc420 said:
I don't have any problems with apps not showing up. My browser is just fine, it hasn't crashed once on me. Lastly, I don't use Amazon for apps, so I wouldn't know.
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Lol, to be honest, I have four batteries for my G2, so I don't tend to pay that close attention to the battery life, although when I was rooted I played around with adjusting Wifi scan intervals with root tools and other settings with Juice Defender and had some major improvements. Mostly though CM7 and Pershoot's kernel took good care of me and I didn't worry about it that much.
My experience with Android is that it's the display that chews up most of the battery, I usually leave my display set on 100% brightness all the time and that uses the majority of the battery life. I haven't really looked into it farther than that. There's a pretty cool app called Screebl out there that adjusts your display timeout based on the phone's orientation that I use and I think that helps some with the battery as well.
Right now I'm waiting on another replacement, I told them this phone was randomly powering off so that they'd send me another one without arguing about it. This thing is way too buggy for me to deal with, plus I saw an article on Tmonews that had a screenshot from Streamline (the Tmobile intranet) that indicated that it was an "error" that caused people to get the beta 2.3.3 build through warranty replacement, so I'm hoping that the phone I've got coming has 2.2 on it. (Knock on wood)
If there's a method to downgrade, I don't think it's been made public yet. Everything I'm seeing on here, the Cyanogen forums and in #g2root indicates that at the present time the phone can't be downgraded, which sucks balls.
Heh, PM me if you run into a method that works! I'd be eternally grateful I want my root back!
(And you should check out the Amazon appstore. They give away a free paid app every day, and sometimes its a good one. Also some of their app prices are cheaper then the Android market)
carquote said:
I contacted HTC to inquire how they recommend the battery be charged. Below is their response:
A lithium-ion cell phone battery needs to be conditioned when brand new. For the first three charge cycles, fully charge the battery overnight and allow it to fully discharge before recharging. Extensive overcharging may damage a Lithium-ion battery or if it is left on the charger for more than 24 hours.
Lithium-ion batteries operate more poorly at low temperatures. Temperatures below freezing can cause the battery to lose its discharge levels and sputter out more quickly. While these batteries do not suffer from memory effect, they should be fully charged and discharged every 30 uses.
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Click to collapse
This is all very false information, and poor recommendations.
Li-ion batteries do not need to be conditioned. Battery conditioning applies to old tech NiCad batteries. What you actually want to do is properly calibrate the volt meter on the phone itself. Charge fully to 100%, leave it there for a while to make sure its obtains the top-off charge, then drain to around 20% (repeat 3 times or so). Discharging a Li-ion battery too low can render it incapable of taking a charge, forcing you to replace the battery. There is a safety circuit to prevent this, but its not 100% failsafe. Several people on here have reported not being able to charge their G2's battery (and other phones too) after letting it discharge fully. And there is really no benefit to letting the battery drain until the phone is dead.
The battery meter may become inaccurate after a while, and re-calibrating may help. Again, charge to 100%, and drain to 20%. You can also clear the battery stats on the phone and start over.
You can read more on Li-ion batteries at Battery University:
http://batteryuniversity.com/learn/article/do_and_dont_battery_table
htc420 said:
when I first got it the battery life was terrible, and I didn't even have the data plan hooked up yet. After connecting to my wifi and surfing/downloading apps, about 10% drained in less than a few minutes. I let it drop to 30% and charged it fully (first time). The first thing I noticed was that it was kinda "stuck" at 100% for a while... then it dropped to about 96% and started draining from there. I then made sure to turn all the data and wifi off and went to sleep when it was at 78%. Woke up 8 hours later and it dropped to 71.
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Since its a brand new phone, the battery/volt meter on the phone was not accurate. Cycling the battery by charging to 100%, and draining to 20%, repeat a few times, and you get more accurate battery meter readings. Your experience after charging and draining to 30% is probably more accurate than when you started. The batter meter being "stuck" at full is pretty normal. Mine usually says full for up to a couple hours, then drops much faster after that.
Also remember that the battery meter on phones is not that accurate to begin with, its a limitation of the technology. A 1% battery meter increment is misleading, they really aren't that accurate. In fact, some phone ROMs only display battery level in 10% increments. So take the battery levels with a grain of salt.
rommy0515 said:
My experience with Android is that it's the display that chews up most of the battery, I usually leave my display set on 100% brightness all the time and that uses the majority of the battery life. I haven't really looked into it farther than that.
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That's probably your main problem right there. The display backlight is the biggest battery drain for any smartphone, and 100% is way too bright. Looks pretty, but its killing your battery. Turn it down as much as your personal preference allows, and depending on your most typical lighting conditions. I have mine turned down to 35%. You will likely find your battery life to increase greatly.
Rommy, I was reading up on cyanogen forums and happened to run into your thread. You said you got a replacement with 2.2 on it... is there any way they can do that warranty thing for me as well since this is a new phone? I hate how I can't just downgrade I don't want to be stuck on this pos beta build.
Sent from my T-Mobile G2 using Tapatalk
htc420 said:
Rommy, I was reading up on cyanogen forums and happened to run into your thread. You said you got a replacement with 2.2 on it... is there any way they can do that warranty thing for me as well since this is a new phone? I hate how I can't just downgrade I don't want to be stuck on this pos beta build.
Sent from my T-Mobile G2 using Tapatalk
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Lol, I feel ya brother.
So here's where things stand as far as I understand your situation. (And bear in mind, Tmo policies may have changed since I left there, my info is close to a year old. The buyer's remorse policy as far as I know has stayed pretty constant though, as it's mostly dictated by applicable state law.)
Basically the way the policy is written is that you can't do a warranty exchange while you're within the "buyer's remorse period" that period is set by state law. Most states give you 14 days, CA gives you thirty. Lol, which normally would be cool, but kind of sucks for your situation
Like I said in my earlier post, assuming the phone really was brand new (and be aware, just because it had pull off stickers doesn't mean it's brand new, they put those on reconditioned phones as well) it should show up in the TMO "device model warranty tool" as a brand new device with a 1 year warranty on the equipment and a 90 day warranty on accessories. (A reconditioned device will either appear as "warranty not verified" or with a 90 day equipment warranty) The warranty should show up with the first day being the first day you made a phone call with the device.
Now, if you call and tell them you want a new phone, there's a couple of things to bear in mind. First, you need to give them a good story about why the phone is jacked up and can't be fixed through troubleshooting. Intermittent freezing is always a good one for that. Be sure to tell them you already tried a factory reset so that they don't make you do that and call back in three days or some such bull****. (Don't worry about what you tell them here, when the phone arrives at the repair center, nobody goes in to verify your story, sometimes reps will tell you that, but they're full of it. All they do is check for liquid damage and physical damage.)
Second, you may have to explain how you acquired the phone. (Whether or not you'll have to explain this is dependent on a bunch of factors and would take way too much time to explain. Suffice to say, be prepared to have an explanation.) DO NOT SAY YOU GOT IT ON CRAIGSLIST!!! (Lol) This will cause the rep to tell you that the warranty is not valid. (Technically the warranty may still be valid if you have insurance, which I'll explain later, but this is knowledge that the rep you're talking to probably doesn't have, and believe me, you don't want to spend half an hour trying to convince the rep and his supervisor to look closely into policy.)
The best story would go something like this: "Me and the Mrs. were on a trip to Vegas, and my phone started messing up so I stopped in at a store, I really can't remember the name, I think it was a Tmobile Store, but I'm not sure, it might have been called "Bob's Cell Phone Emporium" or "Jack of All Phones" or something like that. Honestly, the trip was so crazy, I can't even find the receipt now, but they told me the phone was brand new!" As long as the phone shows up with a warranty in the Device Model Warranty Tool, the rep isn't going to go investigating your story. (And if for some bizarre reason they try to, just hang up, call back and try again with a different rep)
I'm getting a little ahead of myself though. Before you do any of that, you need to do the following: Call TMO, and ask them what kind of warranty your G2 has. Ask them for dates. Tell them you just want the info for your records. (Again, if they ask where you got the phone, use some variation of the storyline I provided above) If they tell you, your G2 warranty expires on June 18, 2012, or whatever, you're golden. (Again, if the device was reconditioned, it might only have a 90 day warranty, still no problem) If they tell you that they don't have any warranty info, or if it's "warranty not verified" then don't argue with them, just hang up and call back and do the following:
(There are a myriad number of reasons the phone might show up as "warranty not verified" again, way too complicated to explain and not really relevant to what we're talking about anyway.)
Insurance time! Okay, so here's the deal with Asurion. Regardless of whether you feel their prices are highway robbery, (and they are, the price just went up too to 7.99
sometimes their service is useful. This would be one of those times. The rules for insurance (and please bear in mind that my info may be out of date, however I'm pretty sure this hasn't changed, but don't string me up if it has! lol) are that you can add it within 14 days of getting a new phone. It doesn't matter where you got the phone. (This came directly from an Asurion executive who once visited the call center I worked at) What Asurion looks at is whether you changed IMEI's within 14 days prior to adding their insurance. So, if you get the "warranty not verified" line, just call back, and tell the next rep that you want to add insurance. If they ask you if you just got a phone, the answer is yes. If they give you a hard time, don't argue, just hang up and try again. You'll find a rep who will add the insurance. Once you have the insurance, wait a day, then call back and tell them the phone is frozen. The PHP insurance will get you a replacement, and the TMO rep can put the exchange through without transferring you to anyone. (Sometimes the reps don't know that they can put exchanges through on "warranty not verified" equipment, so if they tell you they can't, just ask for a supervisor or threaten to cancel and get transferred to the save team)
You don't have to keep the insurance either if you think it's a waste of money. Just wait until you get the replacement device, make sure it works, then cancel the coverage if you don't want it.
Lol, okay that was a mouthful. Last point: buyer's remorse. What I was just telling you about checking the warranty status and adding insurance if necessary you need to do right now, because the clock is ticking on that. (14 days to add insurance from the first date of usage) Getting the actual exchange done may require waiting. (If it's a warranty not verified situation, you can probably just get it done now after adding insurance)
Now, one way to get around the thirty day wait may be to do the following. If you have a friend who lives out of state and who you trust, change your billing address to their house, hang up, call back and do an exchange and have the phone sent there, and from there they can send it to you. (Also remember if asked to tell them that you got the phone in a state other then CA, and you'll still have to wait until 14 days from the date of first usage has elapsed. Also, TMO won't let you change your billing address back to your house until 30 days have gone by from the date of change)
Lol, anyway, if you're confused by any of this, reply to this thread or PM me and I'll try to clarify whatever I said as best I can. Also, as a disclaimer, I'm not an insurance agent, so any discussion here about the ins and outs of Asurion's coverage is purely for educational purposes and shouldn't be taken as a promise of coverage
Thanks for the help man, really appreciate it. I called them and asked about my warranty and turns out the phone really is brand new. I bought it on the 14th and she told me I have the warranty until June 14th of 2012!
Now I told her about the issues I'm having with the 2.3.3 firmware (freezing up, restarting, browser crashing, battery life, etc) and she asked me where I got the phone. I told her I bought it at a tmobile store and she told me that if I'm experiencing these issues then I should take it back to the store as I have 30 days to return it.
I then told her I bought it while I was in Vegas lol. She said I'm sorry but she can't do anything at this point. I asked her if I could speak to one of her supervisors and she said told me to hold on while she looked over some things. After I got off hold I was told that it was a problem that a few people were experiencing but t-mobile and htc are supposedly working out a solution via an upgrade but she doesn't know when and couldn't give me a date(sounds like BS). Told me that they can't replace it and I asked for a supervisor once again.
She connected me to one, asked me if I did a reset, to which I replied yes. Finally, they allowed me to get it exchanged... asked me for my billing info but then told me that they charge $20 for this service (would be $5 if I had insurance). Told me it would be free at the place I bought from but that's obviously not a option for me.
I asked her what happens if my replacement phone comes with the same software and I experience the same issues... she informed me that tmo would waive the $20 fee.
Do they really charge $20 for all this or are they trying to rip me off? I've never done any replacements so I wouldn't know. lol
I'm willing to pay but if the Gingerbread fix/update is coming soon like the representative told me then I guess I could keep it. That's if the battery drain issue is fixed.
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
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As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
MultiDev said:
As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
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Sprint will replace
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Khilbron said:
So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
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That doesn't make any sense.
The best busy insurance is useless.
You're better off using the warranty because either way you're going to be without a phone for multiple weeks.
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
Indirect said:
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
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I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
tgruendler said:
I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
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Furthermore, if you actually took the time to read and/or inquire about the battery replacements when you signed up, you would know that this is standard procedure.
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bjb_nyj101 said:
you would know that this is standard procedure.
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And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
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Try and send Htc a cracked screen and see what they say
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HSadler93 said:
Try and send Htc a cracked screen and see what they say
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I was referring to warranty concerns, not physical damage concerns.
That's what TEP is for.
Battery replaced on site, phone replaced within a day if service cannot be performed, deductible only if you damage the phone.
A lot better than paying $10 a month and having to wait a week [or up to three] to have a phone. [Which is just what the HTC warranty is like]
LexLuger82 said:
Sprint will replace
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From the warehouse, which usually takes a day or two.
Sunsparc said:
From the warehouse, which usually takes a day or two.
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Sprint replaces batteries on site
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mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
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I never said that the OP wasn't right for advocating against black tie. I'm replying to this:
Indirect said:
I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it?
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Not just this black tie insurance, but everything you sign up for in general; You should know what services you are signing up & paying for. Period. There should never be any surprises. *Even if* you "assume" that you'll be able to get something fixed/replaced/etc, it seems like common sense to call in before hand to make sure, rather than wast an hour of your time.
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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Don't use "Best Buy" at all.
blizzard1017 said:
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
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The sad thing is, I wanted to work with geeksquad last year but then I found out the severe lack of knowledge in that group in general and I was appaled I have an extensive knowledge of windows and linux as well as the ability to remove just about every peice of malware by hand and I hate people that just scan with different tools that will eventually pick up something. Guess what best buy does to remove malware? Throw scans at it. I would much rather do all of it by hand so I figured I can do freelance virus removal for the time being and it has worked out wonderfully. I'm gonna try to convince my dad to just get me the sprint TEP plan and go from there. Atleast then I can find someone intelligent to fix my issues that I can't fix myself.
fenixjn said:
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
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yeah, don't think I ever see batteries at Best Buy....you gotta read the small print when buying all that extra stuff from stores....especially when it involves them replacing something for free....
Update 9 Feb 2018: So i sent this dead piece of brick to a third party repair centre amd they have confirmed that motherboard is faulty and it will cost 12000 or ~200$ to replace (down from 22k quoted by Huawei service centre). I am seriously repenting my decision of buying this phone against my instinct. I was initially skeptical about huawei now it has proven to be true. This has never happened to any of my earlier phones, it couldn’t even last two full years.
Now question is what should i do next? Spending 200$ isnt a wise decision as this phone doesnt have this much resale value and no certainty that it wont show any other issue after this repair.
If i dont go for repair what can i do with this dead phone, no exchange or buyback available
I am really disheartened. Guys Please suggest what should i do, need your opinion.
Yesterday my nexus 6p turned off abruptly and never booted up. Battery was more than 90% , tried plugging-in again for an hour but it shows no signs of life.
Today i visited Huawei's service center, they told me that its either PCB or battery issue. Battery replacement will cost 11k and PCB will cost 22k.
I am very disappointed with huawei quality, highly unreliable and substandard. within 2 year device shows such major issues. Cant believe Google chose this brand to malign their own brand value. never experienced this with any other brand, have used almost all brands including Xiaomi.
Now can anyone guide me on how to bring this piece of brick back to life? I wont bear 22k as it doesnt worth it for this device should i go for third party repair?
please suggest!
I would take the least expensive route and replace the battery yourself. If that doesn't work invest in a new phone. It is a great phone but to risky with the BLOD to invest too much money into.
Exodusche said:
I would take the least expensive route and replace the battery yourself. If that doesn't work invest in a new phone. It is a great phone but to risky with the BLOD to invest too much money into.
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how do i figure out if its a battery or pcb fault?
when my phone started to do this, I literally had to press the power button for like a minute before it showed signs of life....
Heat it up with a hair dryer and it may start.
willi9070 said:
how do i figure out if its a battery or pcb fault?
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You don't but I'm pretty sure average person can't repair PCB but battery anyone can with a little patience and tools that come with battery.
Exodusche said:
You don't but I'm pretty sure average person can't repair PCB but battery anyone can with a little patience and tools that come with battery.
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Its a pcb issue op updated pls suggets what should i do next
willi9070 said:
Its a pcb issue op updated pls suggets what should i do next
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Well if you did the work yourself could change that and the battery for under $40. If your paying to have it done that's a much bigger expense. Do you take the chance and hopefully get another couple years out of it? I mean even if you get the BLOD there is a fix for it though your phone gets slowed down quite a bit. I like the phone and would say go for it but let's see what others think. ?
Exodusche said:
Well if you did the work yourself could change that and the battery for under $40. If your paying to have it done that's a much bigger expense. Do you take the chance and hopefully get another couple years out of it? I mean even if you get the BLOD there is a fix for it though your phone gets slowed down quite a bit. I like the phone and would say go for it but let's see what others think.
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even if i decide to eeplace motherboard myself i dont think i can get the spare for 40$