Database Users

Outlook Emails Deleting

Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don

Truck1008 said:
Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don
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When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.

[email protected]$ said:
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
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Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks

Truck1008 said:
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks
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Hmm my last gues would be that when you go into the outlook settings on your phone chose only to download the header or a small portion of the email that way it keeps the orginal / full message on the server. That is weird because I delete my email from outlook on my phone and it doesnt delete it from the server unless i go into outlook on my comp and once i delete it from there it will delete it from my phone once I sync.

Why not use IMAP?
I have found IMAP works a lot better then POP or any other feature. It's like a mirror image of looking at your email. Now with google supporting IMAP it's a nice token.

[email protected]$ said:
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
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Click to collapse
That's right, but with imap account you have to select too in: "option -> stockage [TAB] -> emptied delete folder: immediately".
Otherwise, messages will not be deleted from your computer.

It appears to me that if you are using exchange activesync, then you get exactly what is on the exchange server in the inbox.
I have set up some folders to help keep my PDA inbox uncluttered.

Windows Live question

Hi there!
I use normally Windows Live in my Touch HD, but I would like to disable the option "Store Windows Live contacts in your mobile phone's contact list" because is duplicating the contact I already have using Outlook exchange.
I see that option in Windows Live but I can not uncheck it. Is that possible?
Thanks!

mosaiques said:
Hi there!
I use normally Windows Live in my Touch HD, but I would like to disable the option "Store Windows Live contacts in your mobile phone's contact list" because is duplicating the contact I already have using Outlook exchange.
I see that option in Windows Live but I can not uncheck it. Is that possible?
Thanks!
Click to expand...
Click to collapse
I believe what you would need to do is delete your msn/hotmail account and then create a new one using windows live and this time deselect it before process is complete

Thanks Fallen Spartan!!
It worked!
Greetings!

I am facing the problem but can't seem to be able to delete the account as the option to do so under the email accounts is greyed out. Some help please? THank you in advance.

HTC Clone said:
I am facing the problem but can't seem to be able to delete the account as the option to do so under the email accounts is greyed out. Some help please? THank you in advance.
Click to expand...
Click to collapse
Go to email tab > menu > accounts > delete account

Fallen Spartan said:
Go to email tab > menu > accounts > delete account
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Click to collapse
Hi, thanks for responding, i can't seem to delete my hotmail account. That option is greyed out, the delete option for my other gmail accounts are however not greyed out hence i can delete them if i wanted to. It's only the hotmail one that is greyed out and can't be selected.

Try adding the account again.
I believe that you can only have one hotmail account on the device anyway......

How do i remove an email account.

Hi, i manually set up my email account for hotmail, but when i out my sim in it made another for hotmail, so now i have 2 hotmail accounts of the same mail.
How do i remove one, there is nothing in the options only edit?

I also have this problem, would appreciate an answer for it!

HTC Sense, Mail tab
Right softkey ("Menu")
"Account settings" option
Right softkey ("Delete")
Select accounts to delete
Left softkey ("Done")
If you want to remove the Outlook account, do so through WMDC.

Thanks for the reply Yunabeco, but I think the issue jrvenge and I are having is that, that option is greyed out so we are unable to delete the account in the way you just described.

Inbox - Menu - Tools - Options - tap and hold on account you wish to delete, select delete after popups menu

Hey thanks it worked, just cant do it in the sense menu, i keep forgetting its a wm phone and you have to go into windows settings to do things not in the sense gui

Argh, still greyed out for me. Gonna kill every process in task manager, see if that helps.

Petulinek said:
Inbox - Menu - Tools - Options - tap and hold on account you wish to delete, select delete after popups menu
Click to expand...
Click to collapse
Thanx...!!!

Nope
, i press and hold the hotmail account in the list, the popup has one entry - Delete - but it is still greyed out. Arrrrrgh. Any movement on this issue?
Sam

Oh, simple.
Ahhh sorted it.
Sorted it. Start - Windows Live - Menu - Account Options - Switch Windows Live ID - Confirm the warning - (Reject the new terms of service page if it comes up, this only happened the first time i did this, not on subsequent tests)
and you should find the hotmail inbox and contacts are gone.
Press and holding the account name and finding it greyed out seems understandable now, because more that just the email inbox is conected. If you still want the contacts, log back in to live, but untick teh sync email option.

Hi
I've tried all of the above and other bits but STILL the hotmail account is greyed out.
I went to the options window to remove it and surprisingly its not even listed, but when i look at the email tab, its sitting there?!?!
I've removed the link to Windows live as listed, i've removed all other email accounts in the hope that the hotmail account will become active so that i can delete it.
Hair pulling time!!!!
Any advice pleeeeeaaaaasssseeeee

I was also looking for this since now it is possible to use Exchange Sync for hotmail accounts: http://windowsteamblog.com/internat...lendario-y-contactos-exchange-activesync.aspx
To remove it go to MSN, options, change the user login, then Reject. You end up with no hotmail accounts.

Problem!! Email deleted on server side after using HD2 to check POP mail

Can someone tell me how to prevent email from deleting on server side when using HD2 to check POP email account?
i remmember there is a option to not delete email on server side, but i can't find it now in HD2...

Well . . .
Try the following:
Start->E-Mail->Select the account you want->Menu->options->
Click the account->Edit account Setup->5X<Next>->Advanced Settings->
When deletting messages - Select "Keep them on the server"
(I have not tested it, so it would be nice to know if it actually works as expected )

you only can change that using the email icon of Windows Mobile (tap start button left upper corner of the home screen and then tap email). Choose your account, tap menu (right lower corner of the screen), tap extra (scroll through the menu) - tap options - tap your account again - tap send/receive options - tap advanced (lower side of the screen) - and there you will be able to choose to keep messages on the server instead of removing them.
Edit: sorry Som3One, did not see your post! Directions to do it are the same IMHO

Som30ne said:
Try the following:
Start->E-Mail->Select the account you want->Menu->options->
Click the account->Edit account Setup->5X<Next>->Advanced Settings->
When deletting messages - Select "Keep them on the server"
(I have not tested it, so it would be nice to know if it actually works as expected )
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Click to collapse
Some30ne,
I know this is an old (ish) thread but I have been trying to get to the bottom of this problem since I got my HD2 in February.
The instructions above are perfect EXCEPT that the drop-down option "Keep them on the server" does not exist on my phone.
Weird
Anyone got any ideas?
I wonder if there is part of the registry that deals with these settings?
Cheers

The HD2 does NEVER delete POP e-mails after checking them, only after deleting them manually on the phone, and only if the above option is set for it.
If the e-mails disappear after you checked them once with your HD2, it's the server doing it, and it's the server configuration you need to check. For example Gmail archives mail automatically by default once they're retrieved via POP, so they're not in the inbox anymore and "disappear" on the next check. But that can be turned off.

Kilrah
Thanks for the reply.
The option to "Keep them on the server" does not appear in the drop down on my hd2. I get "delete them off the server" and "move them to server trash". so one answer is not to delete anything and simply alter the number of messages I am viewing.
I would appreciate having the option "leave them on the server" if anyone can work out how to do this, that would be great.
I wonder if the newer hd2s have fewer mail configuration options for e.g. Safeboxextender doesn't work on my phone whereas other users report this working.
Any help appreciated.

Remember that option only affects mail that you manually delete on the HD2, as theoretically the mail you'd delete would be spam or such, so having those deleted on server side is a plus. But simply don't delete any and you're fine.

ok, thanks Kilrah
I agree this is the only option at the moment.
Thanks for your time

on PC??
I found that "do not delete from server" can be ticked on my laptop (the one I synch my HD2 to...) in Outlook setup and that solves the problem posted by OP. So if OP uses Outlook, it should be that simple. Other email clients, I dunno...

piattj said:
I found that "do not delete from server" can be ticked on my laptop (the one I synch my HD2 to...) in Outlook setup and that solves the problem posted by OP. So if OP uses Outlook, it should be that simple. Other email clients, I dunno...
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Click to collapse
Are you syncing to Exchange or Outlook? If you Exchange sync, your outlook is making an "Exchange Connection" when you create the account. Otherwise, your outlook is making a POP3 connection. I think your "do not delete from server" implies that you are syncing HD2 to Outlook and Outlook is making a POP3 connection. That's why you need to stop Outlook from deleting the mails on the server.

Maybe I'm way off base, but I thought that this was normal behavior for pop clients... no way to use IMAP instead?

Perfect solution to the problem I was having as well. Thank you!!

Remove Hotmail email (using Windows Live app does not work)

Hi,
I have 2 email accounts that I'd like to remove. Hotmail and Windows Live. They stopped syncing all of a sudden and when I select either of them and select Inbox, the next screen shows Set up Email account. When I try to set up my Hotmail and Windows Live email account again, I get a message saying that these accounts already exist.
I installed Windows Live 10.7 after trying out the above, but still no luck.
Any suggestions will be appreciated.
Thanks!

GTI WR6 said:
Hi,
I have 2 email accounts that I'd like to remove. Hotmail and Windows Live. They stopped syncing all of a sudden and when I select either of them and select Inbox, the next screen shows Set up Email account. When I try to set up my Hotmail and Windows Live email account again, I get a message saying that these accounts already exist.
I installed Windows Live 10.7 after trying out the above, but still no luck.
Any suggestions will be appreciated.
Thanks!
Click to expand...
Click to collapse
use slider to select mail, select menu, account options, select delete, delete accounts needed then set up email accounts again

11calcal said:
use slider to select mail, select menu, account options, select delete, delete accounts needed then set up email accounts again
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Click to collapse
Delete accounts for Hotmail and Windows Live are always grayed out. That was the first thing I tried.

sorry can't help then m8 every time I've needed to remove acc I use that and I just highlight the box's

11calcal said:
sorry can't help then m8 every time I've needed to remove acc I use that and I just highlight the box's
Click to expand...
Click to collapse
even your hotmail and Windows Live Mail boxes are highlighted? Mine's greyed out...

if you allow them to be set up automatically then you need to go top the live app and remove your login details, which should remove the linked email account.

samsamuel said:
if you allow them to be set up automatically then you need to go top the live app and remove your login details, which should remove the linked email account.
Click to expand...
Click to collapse
The Live app creates another Hotmail and another Windows Live Mail account which I can remove using Live app. The original accounts still remain in the Email Tab.

ahh.
no help then, sorry.