Database Users

60 Day old Orange M3100 DEAD

I bought my Orange M3100 about 60 days ago and it has been working well until today. Last night I plugged it in to get charged and this morning I noticed that my alarm didn't go off. When I looked at the phone I saw that the charge light on the phone was red; I had never seen it red befor. When I tried to turn on the phone....Nothing, I tried to do a soft reset, hard reset, remove the battery and the sim card put them all back in....still nothing.
I tried hooking it up to the computer, car charger, wall charger and still nothing. The only time i get anything is when i plug it into power and even then the only thing i get is a red LED light at the top of the phone.
Does anybody have any ideas as to how to fix it??
I really appreciate any help as I paid $575 for this phone 2 months ago.
Thanks,
David

bigtal said:
I bought my Orange M3100 about 60 days ago and it has been working well until today. Last night I plugged it in to get charged and this morning I noticed that my alarm didn't go off. When I looked at the phone I saw that the charge light on the phone was red; I had never seen it red befor. When I tried to turn on the phone....Nothing, I tried to do a soft reset, hard reset, remove the battery and the sim card put them all back in....still nothing.
I tried hooking it up to the computer, car charger, wall charger and still nothing. The only time i get anything is when i plug it into power and even then the only thing i get is a red LED light at the top of the phone.
Does anybody have any ideas as to how to fix it??
I really appreciate any help as I paid $575 for this phone 2 months ago.
Thanks,
David
Click to expand...
Click to collapse
There have been other instances of this problem. I had it once and it eventually came back after lots of fiddling. The last thing I did was to leave the battery out for half an hour - whether it was this that corrected fault I don't know. The issue ssems to be around the battery or circuit that monitors battery. I've not heard a definitive solution other that time!!
Edit: Also not unique to Hermes - seen this on several other phones PDA or otherwise.
Mike

Thanks for responding. I will try that now and let you know if it worked.
**Keeping my fingures crossed**

This happened to a wizard. really frustrating. I just had to exchange. But my m3100 ha sissues charging. sometimes when I plug it in it will behave like it is not plugged in. I fiddle with the plug and wiggle it and nothihng. let it sit and then on comes the charge light...but then some times it goes out. really wonky and scary cause I too paide 650 for my hermes and can't ecahnge it with my provider

Well I waited only 30 min and that didn't work...I will try 2 hours and hope it fixes the problem....

bigtal said:
Well I waited only 30 min and that didn't work...I will try 2 hours and hope it fixes the problem....
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Darn!!
Curiously had this exact issue with a cheap office mobile a few weeks ago. Nothing would work. As it was chaep I took it apart- nothing loose or such like, put it back together and worked straight off. Not that I'm suggesting you try that!
I still think it will come good but what a frustrating wait. One post I saw was from someone whose TyTN never charged from the day he got it. How's your warranty/guarantee situation?
Mike

Well I am in the US and I bought it from a guy in the UK. I have sent him an email but didn't get a response. I am not sure if Orange in the UK will honor the warranty. As I said it is only 60 days old.
It is very weird. I think I will go to my local Cingular store and try a new battery, maybe that will help. I would rather it be a battery issue than something with the phone itself.

bigtal said:
Well I am in the US and I bought it from a guy in the UK. I have sent him an email but didn't get a response. I am not sure if Orange in the UK will honor the warranty. As I said it is only 60 days old.
It is very weird. I think I will go to my local Cingular store and try a new battery, maybe that will help. I would rather it be a battery issue than something with the phone itself.
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Click to collapse
Sounds like a good idea. (guy in the UK - not a scotsman I hope!!)
Check this link. I know he's talking about car charger but the bit about having charger plugged in whilst soft re-setting might be interesting. Second last post page one:
http://forum.xda-developers.com/showthread.php?t=277742&highlight=reset
EDIT Just tried having mine plugged into charger and removed battery. Light instantly goes red. Suggests your problem most likely battery and not device. Might be worth trying also taking battery in and out whilst connected to charger.
Mike

Mike - Thank you for your help in this issue and the suggestions....looks like we are getting closer to a solution.
I don't have my wall charger here at work but i connected it to the PC USB cable while the battery was OUT, then I poped the battery in and the red light changed to Amber to indicate it is charging. The phone powered up after a soft reset. The battery shows 0% charge even though it was plugged in all of last night. It now seems to be charging, I will wait to see if the battery holds the charge or not.
Now I don't know if the problem is with the battery, charger, or phone
I guess I will be able to narrow it down in a few hours and see if the battery holds a charge.

bigtal said:
Mike - Thank you for your help in this issue and the suggestions....looks like we are getting closer to a solution.
I don't have my wall charger here at work but i connected it to the PC USB cable while the battery was OUT, then I poped the battery in and the red light changed to Amber to indicate it is charging. The phone powered up after a soft reset. The battery shows 0% charge even though it was plugged in all of last night. It now seems to be charging, I will wait to see if the battery holds the charge or not.
Now I don't know if the problem is with the battery, charger, or phone
I guess I will be able to narrow it down in a few hours and see if the battery holds a charge.
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Click to collapse
Brilliant!!!
Sounds good. so the secret here maybe, taking battery out and in whilst connected to charger or usb?
I'm confident it will hold charge and things will be fine as mine is.
Like I said earlier it takes time and in the end it works fine again, BUT what precisely caused it to work again so we can help others? Because like me you've tried quite a few things.
Mike

I just hope that this will not be a regular issue.
What finally worked was:
1) Remove battery
2) Connect phone to charger or USB (USB in my case)
3) Insert the battery while phone is connected to charger
4) Red light should turn Amber
5) Soft Reset
In the 20 minutes or so that it has been charging the battery went from 0% to 10%

bigtal said:
I just hope that this will not be a regular issue.
What finally worked was:
1) Remove battery
2) Connect phone to charger or USB (USB in my case)
3) Insert the battery while phone is connected to charger
4) Red light should turn Amber
5) Soft Reset
In the 20 minutes or so that it has been charging the battery went from 0% to 10%
Click to expand...
Click to collapse
That sounds positive. Well if my experience is anything to go by I've only had it once in 4-5 months.
With your permission I think this may be worth a spot on the Wiki. I'd be happy to use your points above and also Cieplowski's points which appear similar but have a couple of other observations, and put these up as potential answers to this not uncommon issue.
I would not do this until over the weekend just to see how you get on, though I have every confidence.
Mike

I think putting it on the wiki would be an excellent idea.
Right now it is at 70% charge so things are looking good....
I will post back on Monday and let you know how the weekend went
Thanks again,
Dave

Battery Died, phone wont charge nor turn on...any ideas guys?

as the title says....any help anyone

anyone....?????

elite-fusion said:
as the title says....any help anyone
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Click to collapse
so strange, i think this is not a fault of battery, because lithium polymer battery is really long lasting, have you connect your x1 to computer, please connect your x1 to charger and wait about 1 hour. but maybe it's the fault of mini usb port, can you sync your x1 before it happen? in your case, bring it up to guarantee service is the best solution, what did you do before the device turn off?

Leave it on the charger, it could take about 15 - 20 minutes to start charging if the battery completely died.

i used a wall charger, and a computer charger, still no luck...i wasnt doing anything, i was playing a game and shut the game off started browsing through the fone, and it just shut off after a few battery low warning sounds. but the red light goes on after a wall charger, but nothing when i try to turn it on, it doesnt turn on, and when i unplug it to try to turn the phone on, the side lights flash red...i have no idea whats goin on but i got the phone today and its pissing me off already i spent 680 on the phone for a peice of crap...

elite-fusion said:
i used a wall charger, and a computer charger, still no luck...i wasnt doing anything, i was playing a game and shut the game off started browsing through the fone, and it just shut off after a few battery low warning sounds. but the red light goes on after a wall charger, but nothing when i try to turn it on, it doesnt turn on, and when i unplug it to try to turn the phone on, the side lights flash red...i have no idea whats goin on but i got the phone today and its pissing me off already i spent 680 on the phone for a peice of crap...
Click to expand...
Click to collapse
ah, you should keep it in the wall chager a bit longer, and don't use the computer charge at this time, when the battery complete die, you should keep it charge about 10 minutes before you can start it, don't worry, when you can see the flash light turn red, it's charging, wait a few minutes more, it's will work, just forget about it, go somewhere, when you comeback, push the power button:d

elite-fusion said:
i used a wall charger, and a computer charger, still no luck...i wasnt doing anything, i was playing a game and shut the game off started browsing through the fone, and it just shut off after a few battery low warning sounds. but the red light goes on after a wall charger, but nothing when i try to turn it on, it doesnt turn on, and when i unplug it to try to turn the phone on, the side lights flash red...i have no idea whats goin on but i got the phone today and its pissing me off already i spent 680 on the phone for a peice of crap...
Click to expand...
Click to collapse
was had same problem.just leave it charged.i leave it charged into usb drive,and it needs 5h before he turn on.battery was completely dead,like probably you have too.just leave it charged throught the night.

Charge some time and then remove battery cover and try to reset. as u mentioned lights are flashing when u r trying to switch on so just reset.

The X1 of my colleague had the same problem and he had the battery replaced by the vendor, no questions asked as it was dead after only 2 days...

Charged without battery...
elite-fusion said:
as the title says....any help anyone
Click to expand...
Click to collapse
Hi, I got similar problem and I called the support guys.
They advised me to remove the battery and charge the phone for 30 min and charged with the battery for 1.5 hour.
He claimed is some 'internal battery' stuffs.
Anyway I tried and it works.
In addition, I charged the battery when the level hits a minimum of 20%.
So far so good
Good luck.

vwx1 said:
Hi, I got similar problem and I called the support guys.
They advised me to remove the battery and charge the phone for 30 min and charged with the battery for 1.5 hour.
He claimed is some 'internal battery' stuffs.
Anyway I tried and it works.
In addition, I charged the battery when the level hits a minimum of 20%.
So far so good
Good luck.
Click to expand...
Click to collapse
That Solution worked for me as well. I was in Germany with some navigation software to find my destination address. Than suddenly my phone died, I thought. So I was stuck somewhere in the middle of nowhere.

hero won't charge

i drained my hero completely now when i plug my charger into the amber light blinks and the device won't turn on or charge like i said the amber light is blinking not solid please help!

im guessing its blinking because its low. have you tried pluggin it into the pc usb slot? tried another cable? maybe its just your one charger
how did you drain it? were you tethering and it got hot?

98classic said:
im guessing its blinking because its low. have you tried pluggin it into the pc usb slot? tried another cable? maybe its just your one charger
how did you drain it? were you tethering and it got hot?
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Click to collapse
Try another charger, i had two chargers go bad on me.

i ran the battery down while i was talking on it.
and now it just does that.. im very depressed about it lol!

let it charge for a while until it has enough power to complete a boot cycle.

i tried this, it sat overngiht for 7 hours and stil ldoes the same thing..

Tried pulling the battery and putting it back in after a minute or two?

absolutely man i've tried everything i've known..

Just leave it plugged in with the blinking amber. It should charge up enough to turn solid amber within 15 minutes.

that's the thing i left it plugged u for 7 hours and still flashing amber

wow... don't know what to tell you. call sprint about that

Have you tried booting w/o the battery into recovery and resetting the battery stats?

I would definitely try what Biggz said above. I do recall hearing once that the type of battery the Hero uses isn't meant to be completely drained, and that's why it shuts off before it runs completely down to 0. You may have messed up your battery or something. I think the easiest thing to do would be to call Sprint.

Sounds like a problem ipods have lol..when the battery completely drains it,it sometimes doesnt charge up..n if it does it takes forever....try a different battery.if that dont work,take it to sprint..thats weird.keep us posted on what they tell u.....most likely the battery overheated.id probably take the battery out meanwhile i take it to sprint,just in case the battery leaks; it wont mess up the phone.

Yeah, Lithium-Ion batteries aren't meant to be deep cycled (completly draining them and then trying to charge them). It can shorten the batteries lifespan, or kill it altogether.

Mr. Biggz said:
Have you tried booting w/o the battery into recovery and resetting the battery stats?
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Click to collapse
You can't boot into HBoot, Fastboot, or recovery without the battery. Tried it on mine.

battery issue
I've run into this issue like 4 times. Its one of my biggest issues w the hero. I go to bed w a low battery warning plug it in then i wake up to a paper weight.
Has anyone found a good answer? my phone charged 7hrs and I've been pulling the battery on off plug unplug for about 2 hrs now. I've already ordered a new battery but that wont help me today.
Anyone find a fix? I'm up for any and all suggestions: eek:

My HD2 just wont charge.

As title says, it wont charge. Tried using a PC and the regular charger. The notification LED is just flashing orange, then green and so on.

Bit of a SNES solution, but have you tried blowing in the USB socket, and blowing in the connector? If there is some fluff covering one of the terminals that will stop it charging.

Doesnt help. When I am connecting the charger, the notifiction LED lights up orange. And 10-20 seconds later it starts flashig green, orange, green, orange and so on.
If I start the phone, it says 0% battery, and if I set it to charge, it just shows 99%.

henninghh990 said:
Doesnt help. When I am connecting the charger, the notifiction LED lights up orange. And 10-20 seconds later it starts flashig green, orange, green, orange and so on.
If I start the phone, it says 0% battery, and if I set it to charge, it just shows 99%.
Click to expand...
Click to collapse
I had this problem. Have you installed any data monitoring apps?

No, WinLongLife must be the closest one.

I really need help.
Now the battery is all dead. Cant even preform a hard reset.

From the reports on here this seems to indicate a dead battery.

henninghh990 said:
As title says, it wont charge. Tried using a PC and the regular charger. The notification LED is just flashing orange, then green and so on.
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Consider how you have treated the battery when recharging.
It certainly sounds like a dead battery.
Have you allowed it to discharge on a regular basis?

pa49 said:
Consider how you have treated the battery when recharging.
It certainly sounds like a dead battery.
Have you allowed it to discharge on a regular basis?
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Click to collapse
I usually charge it at below 20%, but the in the last week, the battery has been very bad for some reason. So I would always have to charge it at 40-50% if I was going out or something, so it would last.

henninghh990 said:
I usually charge it at below 20%, but the in the last week, the battery has been very bad for some reason. So I would always have to charge it at 40-50% if I was going out or something, so it would last.
Click to expand...
Click to collapse
Sorry to say it, but, it sounds like you've fried it!

Have you tried using a different cable?

dio62000 said:
Have you tried using a different cable?
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The led sequence shows the presence off the cable and that power is being detected, but, charge process is failing.

pa49 said:
The led sequence shows the presence off the cable and that power is being detected, but, charge process is failing.
Click to expand...
Click to collapse
I have tried two different cables.

I take it that you have tried a wall charger.
Their output its higher than USB, but, if they don't work then you will have to change the battery.

HD2 charging problem
Sounds familiar to me!
I got a second battery (1500mAh), which won't charge when the phone is turned ON. The second I plug it in to a USB port I states 100% charged although the battery is at an arbitratry level. The weird thing is when the phone is turned OFF, the battery will charge normally !

I had the same blinking sequence during a road trip, when the HD2 was charging on the GPS stand, under direct sun.
When refreshed, the HD2 resumed charging.
For me it seems to be the impossibility of recharging - dead battery or hot battery (failsafe).

I had a similar problem..
When I connected the micro usb to the computer or the charger..it showed that my battery is filled..and thats it..so when i took it off my phone was dead..
And little later i found out that the trouble was in this lil metal-kinda things(dont kno how to call it) that connect the battery to the phone..and after i done the "battery off" reset(i was a total noob) several times one of those metal-like things was bent that it didnt touch the battery..then i carefully re-put the battery so its all connected..and it worked!

henninghh990 said:
As title says, it wont charge. Tried using a PC and the regular charger. The notification LED is just flashing orange, then green and so on.
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Click to collapse
I can't believe I'm the 18th post and no one has suggested this.
Go to the battery settings...the easiest way is to click on the taskbar and then click on battery. Make sure that the check box is NOT checked next to "When phone is on, do not charge the battery......"
If that doesn't help you it may be useful to someone else. This was also a problem for me when I first got the HD2.

n11 said:
I can't believe I'm the 18th post and no one has suggested this.
Go to the battery settings...the easiest way is to click on the taskbar and then click on battery. Make sure that the check box is NOT checked next to "When phone is on, do not charge the battery......"
If that doesn't help you it may be useful to someone else. This was also a problem for me when I first got the HD2.
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Click to collapse
man..this problem have nothing to do with what u saying..
even the charger won't charge..for me it was hardware problem as I explained in the post above..

imauser said:
man..this problem have nothing to do with what u saying..
even the charger won't charge..for me it was hardware problem as I explained in the post above..
Click to expand...
Click to collapse
Well...I'm very sorry...you can rest assured that I won't bother you again.
Oh...one other thing...my response was to the OP...not to you.

Battery icon has yellow triangle and thermostat icon

Hello all,
I left my phone charging over night as usual. When i woke up i was surprised it had only 32%. I plugged the charger back in, but the phone wouldn't charge. I restarted the phone and when it booted up it had 60%
After some standby time it showed 50% .. really confusing. I pulled the battery out and when i plugged it back in and "before" turning it on. The green battery icon came on flashing with yellow triangle and red thermostat (see pic).
It won't boot up until i plugged in the charger. I left charge until 100% and tried to restart. I got the same icon again and had to plug the charger in.
Anyone know the meaning of this? Battery app showing temp as 36C after boot up. Now it shows 34C. I did attempt battery stat wipe too.
Please share with me your thoughts.
EDIT: I returned mine for a replacement. After that, my nephew admitted that he spilled something right over the usb.

I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!

steve228uk said:
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
Click to expand...
Click to collapse
HEY!! that worked for me. Thank you sooooo much

OK guys, it came back again. The issue is not resolved. Perhaps a battery failure?
I waited for my battery to completely run out. Then charged it all the way up. Then a simple battery pull out and in takes it down to around 80% ?!
Strange stuff here.

steve228uk said:
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
Click to expand...
Click to collapse
Sounds like a very delicate procedure xD

it seems i am the only one with this issue :/

Sounds like the battery just isn't being calibrated correctly.
Let it drain fully and then take it out and put it back in. Chances are it'll turn back on. Let it drain again until it shuts off and then charge fully while the phone is off.
Sent from my GT-I9100 using Tapatalk

late update ... got a replacement .. i tried everything ..

i've this problem..
does anyone resolved it?
i don't want return it to samsung...

Same problem here. The phone is "charging" even without the charger plugged in (!) When I turn off the phone a green battery icon with a yellow triangle and a red thermostat is flashing. Can't turn it on without a charger plugged in Tried everything. Anyone else suffering from this?

Babylonian said:
Same problem here. The phone is "charging" even without the charger plugged in (!) When I turn off the phone a green battery icon with a yellow triangle and a red thermostat is flashing. Can't turn it on without a charger plugged in Tried everything. Anyone else suffering from this?
Click to expand...
Click to collapse
Looks like similar problem, read this thread:
http://forum.xda-developers.com/showthread.php?t=1132588
Summary post: http://forum.xda-developers.com/showpost.php?p=15924419&postcount=13
Probably your USB got polluted or bended.

i also think it is a usb issue. i updated the original post. By the way before i returned it for a replacement i tried using a qtip and "contact cleaner" and sprayed some on the usb. After 30 mins i was able to charge normally before it was acting up again.
Bottom line: clean your usb.

Cheers a bunch for your replies! Gonna clean my usb again & carefully "bend" it down a bit. I'll post the results later

Hahaha I laughed so hard in a bus after reading your edit. What a cute nephew
I feel sorry for you though

Tried everything, including a couple of factory resets/wipes. Sent it to the service center yesterday

For me the main idea from using SGS2 for cpl of weeks before selling this crap:
'Do NOT buy korean smartphones !!!'

lynzoid said:
For me the main idea from using SGS2 for cpl of weeks before selling this crap:
'Do NOT buy korean smartphones !!!'
Click to expand...
Click to collapse
I cannot disagree more. This is the most fantastic phone I've ever had. Feel free to check my signature. I've had worse. Haha. Much worse. This phone has only lagged twice in the months I've had it and I had to do a battery pull once. I've had my iPhone 4 crash more times than this phone.
Sent from my GT-I9100 using XDA Premium App

I've had charging problems with my SGS2 as well. All of a sudden it started switching tap&talk on and off. Turned very warm and drained the battery juice.
When I attached the charger, it didn't show signs of recognizing that it was attached. I tried to switch it off, and on again with cable connected. Then it started charging, but if I unplugged and tried again it failed again.
So I had to send my beloved SGS2 for service. Now heading on to two weeks without it, i'm growing desperate from having to spend the time with my old Samsung Spica.

Have a look at the charge port problem thread in general. Few of us have had this problem for various reasons.
Sent from my GT-I9100 using Tapatalk

i also have a kind of similar problem on my S2, suddenly it stopped charging, when i plug it in i tries to start up but isn't able to & then restarts.
i get the normal battery sign when you plug it in after the battery completely dies (no thermometer), nor does the phone or battery gets hot. is there any solution or should i just take it to a service centre? BTW my phone is rooted & loaded with a custom ROM.