Related
Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.
You should be able to send the phone to HTC UK instead, bit closer.
I've sent mine there and it was easy, but then I am UK based.
sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way
bevan1971 said:
sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way
Click to expand...
Click to collapse
hey bevan, what was the problem on your nexus?
i just sent mine to the UK because of dust under the left corner.
when i bought it, it was perfect, no clicking sound, no dust. fast forward 2 months, I decided to unlock the bootloader since everything was good.
10 days after that.. clicking sound and lots of dust.
im bricking it waiting for HTC to come back to me now.
I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.
the screen was not flush. sunk in a little on the right handside.
sorry to here that. strange they dont want to help. I wouldn't give up sp easy though. sure you could get this sorted. good luck
Can you not get it back to the person in the UK who shipped it to you? I'm sure they'd have no trouble sorting it.
lorin.bute said:
I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.
Click to expand...
Click to collapse
call the UK number instead.
I had no problem getting mine accepted from Ireland.
I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.
lorin.bute said:
Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.
Click to expand...
Click to collapse
You should be able to send to UK repair or send it to the person that shipped to you and get it repaired. I live in UK & sent mine in for repair( Charging Problem), it got it back 5 days of receipt.
The USA HTC Service department and HTC Europe all pointed me to a phone number in the US. I told them i can't call because of the international call rates and they told me there's nothing they can do. I'm stuck.
They told me to ask a friend in the States to call for me. I don't have such a friend. Oh well, the phone is usable for now, but its sucks when it reboots when you need it the most.
martinsolsen said:
I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.
Click to expand...
Click to collapse
I tried contacting my local HTC Office/Service and the number does not exist.
On htc's support page the number for Romania is incorrect. I got so pissed off when i noticed that. But i cooled down by now.
After waiting for a whole damn hour in line to get a phone serviced
They said they will not service any phone without an invoice
Also Samsung has officially extended the warranty from 15/30 days to 60 days
So any phone that dies within those 60 days it'll basically be replaced, but for that to happen you will need an invoice.
They said they are NOT honouring the eBay purchases, so anyone who purchased through eBay... good luck.
oh, also the phone must be LOCKED, if it's UnLocked they will also not service it.
Any phone after the 61 days will be serviced regardless of where it was purchased, but... for that you will need an invoice, $45 submission fee, and whatever it cost for the repair when you pick it up.
I sure hope I get a new handset - I'll note the IMEI/production date # when I get my replacement back in a few weeks.
i'm pretty sure you will, most Bell stores and resellers are in back order due the low stock of the phone
mainly because of all the repairs and exchanges needed
AllGamer said:
...So any phone that dies within those 60 days it'll basically be replaced, but for that to happen you will need an invoice...
Click to expand...
Click to collapse
What issue is this? Are you referring to the issue people are having with the phone turning off on it's own. Or do you mean the phone completely dies and your not able to turn it back on at all?
it's for any type of service you want to do with the phone
AllGamer said:
it's for any type of service you want to do with the phone
Click to expand...
Click to collapse
? What did you do with your phone? Mine's just fine. I'm confused and did I did not read much on here since the last few days.
my phone is fine, i was just doing a favour to the guys in USA having trouble with getting the phone serviced by Bell "because you don't have an account with us, we have no way to charge you"
*crosses fingers* Hopefully mine won't wig out.
It's my phone. Luckily the original owner still has the invoice so we should be able to get it repaired unless Bell comes out with another excuse.
Guess I better put those how to re-lock instructions somewhere safe...
Yeah, kinda jumped the gun buying itslick off ebay, make sure you print out the ebay invoice for records.
You can still get it serviced after the 60 days period
garyHal said:
*crosses fingers* Hopefully mine won't wig out.
Click to expand...
Click to collapse
Sent from my GT-I9000M using XDA App
I bought mine at Best Buy. They WON'T honour it AT ALL! So they send me to a Bell store. The Bell store sends me back to BB. BB sends me back to Bell... this happens 4 more times in each store, which ends up with me really pissed off cause I have a receipt for the phone that I bought out right from BB. BB totally refuses to exchange my phone, and says you have to go to the manufacturer now, so the tech at the bell store said since I didn't buy the phone from a "Bell store" they can't replace it and they can only send it out for repair. EVEN THOUGH its been way LESS than 30 days. (18 to be exact) So, I had no other choice but to send it out to be repaired. Its been 2 weeks, and still "out for repair". They tell me to check back next week. I can't believe I couldn't even get an exchange since my phone definitely qualifies under Samsung's DOA (30 days) policy, and the bell tech even admitted it too. Who cares where I bought it from! I have a Best Buy recepit, and OBVIOUSLY BB gets their stock from BELL!
So the 60 day period for exchange is ONLY if you bought it from a BELL store. >.<
YG007 said:
I bought mine at Best Buy. They WON'T honour it AT ALL! So they send me to a Bell store. The Bell store sends me back to BB. BB sends me back to Bell... this happens 4 more times in each store, which ends up with me really pissed off cause I have a receipt for the phone that I bought out right from BB. BB totally refuses to exchange my phone, and says you have to go to the manufacturer now, so the tech at the bell store said since I didn't buy the phone from a "Bell store" they can't replace it and they can only send it out for repair. EVEN THOUGH its been way LESS than 30 days. (18 to be exact) So, I had no other choice but to send it out to be repaired. Its been 2 weeks, and still "out for repair". They tell me to check back next week. I can't believe I couldn't even get an exchange since my phone definitely qualifies under Samsung's DOA (30 days) policy, and the bell tech even admitted it too. Who cares where I bought it from! I have a Best Buy recepit, and OBVIOUSLY BB gets their stock from BELL!
So the 60 day period for exchange is ONLY if you bought it from a BELL store. >.<
Click to expand...
Click to collapse
Is this standard operating procedure across the board for Canadian carriers? If so it is a total night and day difference from us in the States where the point of sale is responsible for 30 days, Carrier for the next 11 months, and the manufacturer stays out of it.
The only manufacturer I have ever had honor a warranty directly was HTC and that was after hours of arm wringing over the phone.
Brutal! The damn thing is locked to Bell's network, Best Buy is an authorized seller of Bell phones and plans. I got mine from Best Buy on launch day for the 99 buck sale with $75 gift card. The next day I went to a Bell store to swap numbers with my other phone and got the phone insurance while I waited. They have to give me a new phone even if I smash it on the counter right in front of them. Covers wear and tear also.
Sent from my GT-I9000M using XDA App
HTC and Palm were very straight forward if you purchased the phone unlocked from factory, they will not hesitate to give you a RMA number to send the phone back for repairs
Bell has always been a biatch to deal with, in ANYTHING.
Samsung has their hands tied due their Exclusive Deal with Bell, so... until that exclusive deals expires, Samsung wont be able to help you directly.
by late October when Rogers releases the Galaxy S (AT&T model) things should have settled down by then, and it should be a better experience dealing with Samsungs own Customer Service rather than Bell's well known nightmare CS, same crap from Rogers CS, that's why i switched to Fido, they are only CS that are more human
May i know what u mean about lock and unlock for hanfphone
Sent from my GT-I9000 using XDA App
AllGamer said:
that's why i switched to Fido, they are only CS that are more human
Click to expand...
Click to collapse
But isn't Fido owned by Rogers? Odd that they run them independently with different policies like that.
SIM lock / unlock
originally this model i9000m was locked to Bell, no body else was supposed to use it outside of Bell
so if you send it your phone for service, other than Flash related problem, they will know your phone was unlocked
if the flashed is screwed up, they can't check it at all, and that will pass
but if the phone is bootable, and they can get into the OS, then they'll know if it was SIM unlocked or not
like if you are sending the phone for service because of a screen problem, or speaker problem, or some other thing that does not involved a dead phone
so either kill it good before you send it in, or wipe all traces of evidence
decepticon said:
But isn't Fido owned by Rogers? Odd that they run them independently with different policies like that.
Click to expand...
Click to collapse
yeah, thanks goodness they are run separately
it's because they are expecting to sell it back out at some point
AllGamer said:
yeah, thanks goodness they are run separately
it's because they are expecting to sell it back out at some point
Click to expand...
Click to collapse
Next trip to Canada I am getting a Fido prepaid account then to support a decent company. Usually I just get a Rogers SIM if my prepaid account is inactive (Rogers keeps them active for 2-3 years without adding funds.)
NEW!
this just in Call to get your service center shipping label and ship it directly to Samsung for repair to bypass BELL hell-ish customer service
Samsung Electronics Canada Inc.
1-800-726-7864
Thanks to user deezy7 for the info.
---------------------------- original content follow ----------------------------
For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
Closed December 27-th and January 3-rd
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
I wish there were a walk in service for Toronto too
FutureTel will not accept walk-ins, they only deal with Lawyers... i mean... Dealers
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Also, my question is....
If I have a 2nd hand Samsung Galaxy S without proof of purchase under my name or receipt. Yet have service with Bell Mobility, will the Samsung Canada @ Montreal repair centre accept the phone for warranty service?
What do you think?
xxgg said:
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Click to expand...
Click to collapse
Appears to be the case, unfortunately. (See http://futuretel.ca/where.html)
If mine died (fingers crossed it doesn't, but it's survived multiple flashes so I have reasonable hope), I'd drive out there anyway and scream and yell to get it fixed. Then again, I like to take the brute force way to get stuff done.
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Happy Hunter said:
For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
Click to expand...
Click to collapse
This is going to make my holidays!!! I have a SGS with dead sd card and it's second hand. I have the receipt but it's a renewal invoice under the name of someone else and didn't want to go to bell as I'm a client and have already send another SGS for repair under my name. I need to have this one repaired (replaced) so I can sell it.
I am very PEEVED to say the least. I purchased the samsung galaxy when it first came out (end of August 2010) had the phone for less than 2 months then it was toast! It burnt my hand...screen went dead with a bunch of pixels on screen and burnt the screen. Now Samsung Absolut outfit in Montreal kept it for 2 months plus trying to figure out what was wrong, after me bugging my carrier almost everyday to find out where my phone is Absolut decided they could not diagnose the problem or what happened to the phone....supposedly they sent it to Samsung stating they could not fix, Samsung said they would replace the phone and still NOTHING!!!!!!!!!!! Tried looking for their phone number but Bell Aliant says they never pick the phone up....what is up with that??? Great customer service!!!!!!NOT~!!!!
Sorry it is a Samsung Galaxy Vibrant phone..
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Click to expand...
Click to collapse
I forgot to ask one important thing...
How did Samsung service your phone?
Did they do a software fix?
or
Did they had to replace a hardware ?
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
woha wait there, I've sent my phone to Futuretel over a month ago and there is a place in Montreal that will do that on the spot !??? WHAT ? damn it...
anyone else tried them ?
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
WuWu said:
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
Click to expand...
Click to collapse
Awesome,
Please do let us know how your process of them taking your phone in work out.
Because like many others, I also bought my phone as 2nd hand and do not have receipt and I also am using with Rogers.
So I am interested in knowing how Samsung will treat you.
Please keep us updated.
Happy Hunter said:
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
Click to expand...
Click to collapse
Now let see how your new phone works out.
This shouldn't be a sticky. Imagine a sticky for all major cities in the world
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Click to expand...
Click to collapse
@Happy Hunter
Did they really give you a new one with 2.2? I was in contact with them yesterday and will be calling again today. Is there anything that I should say/ask?
Just got a replacement unit yesterday from that samsung repair shop with froyo already installed. Drop my unit in the morning an got a new one in the afternoon.
Sent from my GT-I9000M using XDA App
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
WuWu said:
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
Click to expand...
Click to collapse
New phone doesn't always mean good, right/? maybe replacement board is a new revision or something. You never know.
Anyways, so you are saying that Montreal location will accept Galaxy S even if you do not have a receipt ?
Do they care if the phone is unlocked? or which carrier you are with ?
Were you told that the entire service will be free or charge too?
Let us know when you get your phone back.
Now if only there was one of these in Vancouver.
I was reading around that if you are lets say a Rogers customer and you buy a I9000M from someones who's with Bell, you don't get warranty from bell. Is that true? Will you get warranty from Samsung at least? Actually, the guy I bought it from worked at a cellphone store who is a representative for Bell (I was at the store when he was working) and he said he won it from his company and that I get warranty coverage. The phone is brand new when I bought it. Now reading how everyone is having issues with updating to 2.2 and internal SD cards being fried, I am reluctant to do so. However, if presented a situation where my phone does die, can I get warranty from somewhere? As I am still under a year of usage obviously.
This is intended to be consolidated information on how to have your faulty i9000M repaired or replaced. This only applies to the Samsung Galaxy S Vibrant sold through Bell Mobility in Canada.
There's a lot of great info buried in several quasi-related threads. Unless you follow each of those threads, it can be tough to find the phone numbers or latest news. If you have anything to add or correct, please post it here and I'll update this first post.
Phone numbers:
Bell Mobility Customer Support: 1-877-328-2123
Samsung Service: 1-888-751-4078
Samsung Mobile Canada: 1-800-726-7864 (unconfirmed - it's been suggested this is a direct line?)
If you're a Bell customer:
- call the Customer Support # above and navigate the menu to get to phone/tablet support
- explain that you're having problems with your Samsung Vibrant phone
- they'll ask you to explain the problems
- once confirmed they'll explain that you'll receive a replacement in 3-5 business days and that you'll have to ship back to them your faulty phone and the original battery (supposedly this is to confirm that the damage was not due to water or other circumstances they wouldn't be responsible for)
- I was told that a $100 credit would be placed on my account without having to bring it up myself. If it isn't offered, make a point to highlight the inconvenience of being without the phone while still having to pay for your service.
Bought via Bell but not a Bell subscriber:
Someone in an another thread noted that Samsung has an agreement with Bell to accept all faulty phones. This appears confirmed although Bell is NOT honouring the $100 credit. We're also looking for reports of people from outside Canada who are able to get their phones replaced.
Virgin or Sasktel Customers:
- There's at least one report that Virgin is not following Bell's replacement policy. You'll have to follow the standard warranty repair process via Samsung
- There's at least one report that Sasktel is not following a similar replacement policy as Bell.
- Call Samsung directly for a shipping label to have your phone sent in for repair/replacement.
Other notes:
- The new phones are shipping with JH2. [UPDATE] I just received my new phone with JL2
- New phones are shipping with hardware dates of 10.12. [UPDATE] my new phone came with 10.11
- You can track your replacement phone by visiting http://www.bell.ca/warranty/ and clicking to "Track Your Repair". Simply enter your cell #.
- If your phone hasn't yet died, Bell/Samsung will NOT accept it for repair/replacement. No proactive replacements are occuring.
Unconfirmed
- Bell is only accepting phones that have failed due to a 2.2 upgrade
Some reference threads:
(New After JK4 Froyo) POLL:Bell I9000M Internal SD Failures
Bell i9000m Users: Submit a complaint with the CCTS!!
First complaints of new phones failing
I sent my i9000m in on the 14th for repair. I called up Bell Technical support today and asked them to apply the $100 credit and ship me a replacement instead of repairing my phone and, to my surprise, they agreed.
added to the hot index http://forum.xda-developers.com/showthread.php?t=886158
Has anyone begun receiving their replacement phones via mail? If so, what turnaround times are you seeing vs where you live?
I called yesterday (dec 30) for a replacement and I'm in Ontario (near Toronto). Hoping to get it just after the weekend.
Added additional Samsung #.
If anyone is calling Samsung directly (I assume this is because you're not a Bell subscriber?), can you add some clarity on the best approach? Or at least what worked for you?
$100 only if bricked while updating to official froyo
I was told by more than one Bell rep that they would only be granting the $100 of you bricked your phone due to their Froyo update.
mtzylplyk said:
I was told by more than one Bell rep that they would only be granting the $100 of you bricked your phone due to their Froyo update.
Click to expand...
Click to collapse
Interesting. So rather than flash back stock 2.1 before sending it in, it might be a better idea to make sure that JK4 or JL2 is flashed to the phone.
So far there have been 2 reports of the new phones failing.
http://forum.xda-developers.com/showthread.php?t=894391
Looks like the new batch of phones is still shipping with JH2.
gtg2 said:
Added additional Samsung #.
If anyone is calling Samsung directly (I assume this is because you're not a Bell subscriber?), can you add some clarity on the best approach? Or at least what worked for you?
Click to expand...
Click to collapse
My phone died last week Manufacturing date 10.07. I bought the phone off kijiji for $430 brand new in box. Im not a bell customer. I called Samsung social hub number and told them that i have a bell I900M that died after the froyo update and told the guy about internal sd card failure issue. He gave me two options,
1) Go through Bell
2) Directly Samsung
obviously i chose samsung. he emailed me UPS shipping lables and I sent my phone thru UPS on dec 28
zshakespeare said:
I sent my i9000m in on the 14th for repair. I called up Bell Technical support today and asked them to apply the $100 credit and ship me a replacement instead of repairing my phone and, to my surprise, they agreed.
Click to expand...
Click to collapse
what the ****ing ****... I've been on the phone with 4 different people about the past week about the same thing. sent mine in on the 15th.
called on 29th 1st call tech service guy was a ****. didn't do anything.
called on 30th and 2nd guy was very supportive and understanding but i had called too late in the day (10 mins before they closed i know my fault) but he was on the phone with me for at least 30 mins trying to help in different ways. he gave me the $100 credit and basically told me to call back the next day and talk directly to a manager.
2 days later i called back and tried to talk directly to the manager but the 3rd guy gave me the run around (never transfered me to a manager) and told me that since i had a repair tag already opened (because i sent it in before the replacement program) that he would have to email the service company and find out if they were done and shipping my phone and if not to close that and bell would send a new one. that was supposed to hear back from him at the most 24 hours later. that was 3 days ago yesterday.
when I called back yet again yesterday I got a 4th person who again didn't let me talk to a manager and told me she would email the 3rd guy to call me back asap about the information he should have recieved back from the service company because the email would go directly to him and there's no point in her emailing them again.
i just want a freaking phone.
Sorry to hear about your delays. Have you tried calling Bell's Customer Support line instead? I've read of at least one person who got Bell to ship them a new phone even though there's was out for repair.
I called Bell Customer Support on the afternoon of Dec 30 and just received my replacement this morning (Jan 4). Not bad at all.
Details:
Firmware: came shipped with JL2 (odd since others are reporting there's came with JH2)
Date: 10.11 (odd since I was expecting one of the 10.12 phones)
The Phone: brand new with all the original protective stickers on it. I should have taken some 'unboxing' photos
Now to try restoring some apps.
Well it seems Virgin Mobile isn't following suit. Even though Bell basically owns them now...
CSR said it'll be 3 weeks (or more) for the warranty process. In the meantime I'll be receiving a loaner phone though. She didn't seem to be aware of any SGS problems either, so I'm guessing not many SGS's were sold through Virgin? I don't know. Either that or the user-base is too dumb to update the firmware.
This is my 2nd time having to replace/repair it. First time was just direct exchange since it was only 14 days old. This time though, I'm just slightly outside of the 30 day exchange window, so now I get stuck waiting.
At least the Virgin Mobile hold times have been rather short both times and the two people I've spoken with have been pretty friendly.
I supposed I could of been a **** and ranted and complained to her to try and get a direct replacement, but that's just not who I am. They're human too you know
gtg2 said:
Sorry to hear about your delays. Have you tried calling Bell's Customer Support line instead? I've read of at least one person who got Bell to ship them a new phone even though there's was out for repair.
I called Bell Customer Support on the afternoon of Dec 30 and just received my replacement this morning (Jan 4). Not bad at all.
Details:
Firmware: came shipped with JL2 (odd since others are reporting there's came with JH2)
Date: 10.11 (odd since I was expecting one of the 10.12 phones)
The Phone: brand new with all the original protective stickers on it. I should have taken some 'unboxing' photos
Now to try restoring some apps.
Click to expand...
Click to collapse
LIke you, I just got my phone from Purolator about 10 minutes ago, called it in on 12/28 after the SD card had crapped out. The replacement is also a 10.11 phone (I was expecting 10.12 but does not look like those phones are that immune). My new phone also had JL2 preloaded. I am wary that Samsung has not owned upto the fact that the SD card itself is crap and indicating that JL2 will have fixed everything. I really do hope this phone lasts this time around.
[UPDATE]
My new phone out of the box was damn laggy. Taking far too long to open windows, pull down the status bar, etc. I managed to get Titanium Backup installed and my first several attempts at restoring apps was painful - literally, nothing was happening. Finally on my 3rd or 4th attempt at restoring apps, it successfully installed ~60 apps with data in 9 minutes. After enabling LauncherPro, the lag completely disappeared. The phone was so fast that I didn't want to touch it with anything else So to summarize, I was able to restore all my apps (albeit a bit slowly) on a stock 2.2 firmware and restore great performance to the phone.
I'm now flashing a modified kernel for 2e & root and will probably try one of the custom ROMs later today.
did they send it canada post or UPS or what? Mine's been saying "Replacement Unit is being programmed and packed for shipment to Customer." since the 30th. They must be packing it VERY carefully.
zshakespeare said:
did they send it canada post or UPS or what? Mine's been saying "Replacement Unit is being programmed and packed for shipment to Customer." since the 30th. They must be packing it VERY carefully.
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Purolator with the return slips included.
zshakespeare said:
did they send it canada post or UPS or what? Mine's been saying "Replacement Unit is being programmed and packed for shipment to Customer." since the 30th. They must be packing it VERY carefully.
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i got UPS label from them
just print it, stick it to the box, and drop it at any UPS store or call up to schedule a UPS truck pick up at your doors
A friend of mine, along with myself had the Jk4 crash. We sent our phones in for repair through Bell, waited a month, and got replacement phones which were 'new units'.
The new units arrived with JK4 on them. I called Bell and told them straight out that my phone might just be another crash waiting to happen. He advised I update to JL2 via KIES.
Mine survived the update, friend's didnt. Hes heading out to tear up the local Bell store.
Make sure you check your replacement phones everyone. You dont want to end up having JK4 without realizing it.
AllGamer said:
i got UPS label from them
just print it, stick it to the box, and drop it at any UPS store or call up to schedule a UPS truck pick up at your doors
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Did they give you a timeframe to have the replacement phone in by? I ask because I took mine into the store on the 14th to have it repaired, but when I heard later on that they were shipping replacements I called up technical solutions, told them what happened and asked if I could just get a replacement shipped too. The agent agreed and gave me the credit and ordered the replacement. I'm terrified that he wasn't supposed to do that because my original phone was already out for repair (even though I told him as much) and I'll get a $500 charge for not returning the old phone right away or some crap. For all I know it could be gone for another month.
zshakespeare said:
Did they give you a timeframe to have the replacement phone in by? I ask because I took mine into the store on the 14th to have it repaired, but when I heard later on that they were shipping replacements I called up technical solutions, told them what happened and asked if I could just get a replacement shipped too. The agent agreed and gave me the credit and ordered the replacement. I'm terrified that he wasn't supposed to do that because my original phone was already out for repair (even though I told him as much) and I'll get a $500 charge for not returning the old phone right away or some crap. For all I know it could be gone for another month.
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of the information i received from Samsung, there was no mention of a time frame
unless that is set by UPS, as the link that they email you take you straight to UPS