HTC hero update (funny htc response) - Hero, G2 Touch General

This is my email to HTC.
"Hello Sir/Madam
You must be getting this a lot, but there is no news on your twitter feed about this problem. I own a HTC Hero and due to being stuck on 1.5(cupcake) I am unable to download a lot of new applications for my phone. Is there a reason we are not getting timely updates? I have not had this problem with my iPhone.
This is making me regret moving over to HTC, if this is the level of service I am to expect in the future. I cannot understand how you put this quote on your site " HTC is committed to providing customers with the best possible mobile experience."
Please give a set date on Twitter or reply to my email address, if we are to expect a update and a confirmed date.
It is a shame about the level of service with the phone, and will be a shame if I have to move away from android because of no updates.
I Hope you do reply( even if it is just sorry we cant help you, just to show you have read this)
Hoping for good news Modo Albans (currently an Hero fan)"
And this is the response I got.
"hi
Thank you for your enquiry.
You will need to put the 1.6 rom on your phone to make allow the apps to work.
this is on are web site.
http://www.htc.com/uk/supportdownloadlist.aspx?p_id=283&act=sd&cat=all
If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
lee
HTC"

I would respond to tell them that hero does not have 1.6

Good old HTC perhaps they should outsource there software support to XDA

Email them back saying there is no 1.6 ROM available for the HTC Touch G2 Hero.

ew Response From [ Lee (UK - Ireland Support (Tech)) ]
hi
Thank you for your enquiry.
I made mistake on that last email.
The hero is on 1.5 and will be left on 1.5 until and if it will go to 2.1.
If and when this is released it will be on are web site.
If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
lee
HTC

iammodo said:
ew Response From [ Lee (UK - Ireland Support (Tech)) ]
hi
Thank you for your enquiry.
I made mistake on that last email.
The hero is on 1.5 and will be left on 1.5 until and if it will go to 2.1.
If and when this is released it will be on are web site.
If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
lee
HTC
Click to expand...
Click to collapse
Wow, this is an official HTC representative? If their staff are this stupid, it's no wonder we have no update!

pookie1 said:
Wow, this is an official HTC representative? If their staff are this stupid, it's no wonder we have no update!
Click to expand...
Click to collapse
Check out that shocking grammar! Guy should get sacked.

That is a generic response I would expect from someone like that. They will not be caught unofficially announcing a release of 2.1

I have a funny feeling they doing it to suprise people unless there is major problems with this ROM on this type of phone. Lets just wait and see who knows we might be in for a suprise

The update wil never come. They want you to buy a new device.

mach2005 said:
The update wil never come. They want you to buy a new device.
Click to expand...
Click to collapse
Really? Care to make a bet on that, because I'm all for easy money!
Regards,
Dave

dude the simple fact that he mentioned the 2.1 over any other just confirms that theyre gonna release it
soon hopefully xx

Related

Android 2.1 HERO ROM in the hands of developers, anyone?

Based on this http://is.gd/54LBP
KingKlick (http://twitter.com/kingklick92) has been tweeting about it and already has a version running on his own phone. He's been sending tweets from the phone so it's obviously working.
PLEASE SHARE!
Ohhh looks great saw da pics of 2,1 acctually running on his hero ....
Why does all the cool releases end up with people with bad cameras
OttarA said:
Why does all the cool releases end up with people with bad cameras
Click to expand...
Click to collapse
It's actually not the camera
Does it mean we're gonna get 2.1 very soon?
Can I just point out, this guy says he is testing Hero 2.1 on a G1. Therefore if tested upon a Hero device we may still come across problems of WiFi/trackball/Bluetooth etc. not working.
Well if G1 devs are kind enough to share it yes.
Twitter is alive with talk of the Hero 2.1 rom atm. Lets just hope one of them kind G1 Devs let "LoxDev" have a copy to play with
benocharm got a bite, but I haven't been able to reach him on twitter to pass along the info that I have. My username is jnwhiteh pretty much anywhere, gtalk, gmail, twitter, etc.
jnwhiteh said:
benocharm got a bite, but I haven't been able to reach him on twitter to pass along the info that I have. My username is jnwhiteh pretty much anywhere, gtalk, gmail, twitter, etc.
Click to expand...
Click to collapse
Yep I can see that now on twitter....... fingers crossed x
Is this ROM from HTC or something thrown together by other people?
Yeh, I also want more info on this Hero 2.1.
Origin? Leaked?
bandroid said:
Yeh, I also want more info on this Hero 2.1.
Origin? Leaked?
Click to expand...
Click to collapse
leak but it is htc based.
The rom comes with HTC applications, while google applications have to be ported
Thanks. Nothing posted seemed to be really clear about that. It seems like there are some conflicting things being said. KingKlick makes it sound good and ready, while Paul O'Brien said that it is nowhere near completion.
This is so exciting!
Btw lol @ people running it on G1 They need to share that sh*t with Lox_dev, not run it on their G1 and say that it's unstable
(@ Lox_dev, I'm still donating should you ever equip 2.1 with vanilla android aps )
Guys just forget about it. The man who has it said he can't share but ota upgrade coming soon according to him.
Seems he can only share it with some G1 devs...................... But they say they can't share it too.
Lox_Dev said:
Guys just forget about it. Drizzy said he can't share but ota upgrade coming soon according to him.
Seems he can only share it with some G1 devs...................... But they say they can't share it too, and that we have to get it from Drizzy.
Click to expand...
Click to collapse
That is so lame, sounds like they actually don't want people with Real Heros having fun , lol.
Should I ever receive a G1 firmware, I hereby promise to only share it with Hero owners
And thanks in a way lox_dev, you working on 2.0 (alpha1) is what made me not go through with swapping my hero for a g1.
But back on the G1 devs not wanting to share the Hero firmware.. that really is a *****-move..
E2K said:
That is so lame, sounds like they actually don't want people with Real Heros having fun , lol.
Click to expand...
Click to collapse
But are happy to have Hero Rom to have fun with .....
Well let's not get *****y now.. at least they're giving us a bit of info. Perhaps they just don't have the trust of us to not spread it around. Hopefully they're about right and we get an OTA update soon!
over the air meaning a update coming from the HTC Site ?

Quote from HTC on the 2.1 Update

Just been talking to HTC Support about a problem with my Hero. I also asked them about the 2.1 update and she said (and I quote) '...the 2.1 update will be an over the air update which will be for T-Mobile and unbranded Hero's and will start on 30th April. Other operators will follow later. This is for the UK, other countries will have different release dates...'
So guys, another one to add to the mix.
Now don't start flaming me for posting this and don't acuse me of lying - I am merely passing on what HTC told me today.
well I guess its better news this time since its promised date is getting shorter each time they mention it (ie its not like next month or whatever they keep saying).
Not hold my breath anyway - bit the bullet a couple of weeks ago and installed villianRom 5.2 - seems to work well with a few glitch but nothing to cry home about.
I won't accuse you of lying but nothing will be set in stone until an official date is confirmed in a press release.
So I hope its true, but chances are it will get hit my more delays.
jakethecatuk said:
will be for T-Mobile and unbranded Hero's
Click to expand...
Click to collapse
Actually, quite surprise that T-mobile will be the same time as unbranded phones though. usually carrier phones comes after sim free ones.
another episode from the neverending story... ._.
Sent from my HTC Hero using the XDA mobile application powered by Tapatalk
jakethecatuk said:
So guys, another one to add to the mix.
Now don't start flaming me for posting this and don't acuse me of lying - I am merely passing on what HTC told me today.
Click to expand...
Click to collapse
And why do you open another thread for this? Aren't there enough already?
hkr said:
And why do you open another thread for this? Aren't there enough already?
Click to expand...
Click to collapse
+1 !!!!
My god if there wasn't those posts the hero forum would be rather dead..... i mean i had a wimo phone before, and there were plenty of usefull posts, interesting apps, etc. and for the hero, except from some posts very useful for newbies like me (rooting, flashing radio, adb manual...etc.), nothing really interesting !!! Again and again the same posts..
Ciao
Fred
hkr said:
And why do you open another thread for this? Aren't there enough already?
Click to expand...
Click to collapse
Agree completely,should be 1 thread titled update rumors and news

Latest on 2.2 update

This is from steve at dells twitter page
Latest on 2.2 update: We are working on some adjustments based on customer feedback and will continue the rollout shortly.
Update
Looks like those who have 2.2 will get an updated and fixed 2.2
Good to know.
Anyway, DJ Steve rules
Hopefully they thuroughly test the update before actually releasing it.
This time............
I would like my video chat back. Hopefully they don't take too long with this one.
msgnyc said:
Hopefully they thuroughly test the update before actually releasing it.
This time............
I would like my video chat back. Hopefully they don't take too long with this one.
Click to expand...
Click to collapse
I wouldn't bet on it, sounds like a lame excuse for a total **** up to me.
I'm still curious has any one from the uk received update notification yet ?
so much for UK first oops then they changed it to US beta first. 02 update Dec oops then they changed it to eventually.
I give up you get what I mean
flub said:
I wouldn't bet on it, sounds like a lame excuse for a total **** up to me.
I'm still curious has any one from the uk received update notification yet ?
so much for UK first oops then they changed it to US beta first. 02 update Dec oops then they changed it to eventually.
I give up you get what I mean
Click to expand...
Click to collapse
From what i hear no one with 11100 UK has heard zilch
GAUSB1A121100-EU
No update either
I have asked stephenjatdell twice via Twitter about it but he hasn't replied
Well, not to defend Dell, but it is a U.S. holiday on the 25th...probably taking time out to be with his family
flub said:
GAUSB1A121100-EU
No update either
I have asked stephenjatdell twice via Twitter about it but he hasn't replied
Click to expand...
Click to collapse
p51d007 said:
Well, not to defend Dell, but it is a U.S. holiday on the 25th...probably taking time out to be with his family
Click to expand...
Click to collapse
Didn't say I had asked him twice today . Plus he is in Ireland not holiday there as far as I know

[Q] Shipping with 2.3????

I just took a look at Sprint's website and they now have EVO's shipping with 2.3, does this mean that we will be able to use the kernel that was used for those models to help out with developing roms with 2.3? Sorry if this was in the wrong place or if this information was known and not helpful.
provide a link & yes this is the wrong section.
http://shop.sprint.com/mysprint/sho...0138&flow=AAL&planSKUId=&ptn=&tabId=dt_phones
it does say...
"Operating system
Ships with Android 2.3"
So theres an official 2.3 version of android for the Evo,just not for those of us who have already purchased our Evo's? How does that work?
GadgetMonger said:
So theres an official 2.3 version of android for the Evo,just not for those of us who have already purchased our Evo's? How does that work?
Click to expand...
Click to collapse
Agreed, I would love to know.....
This sounds odd. Maybe they updated the page too early? and this means GB Update soon?
Moved to General. I could have moved this to Q&A, but I think it is of enough interest to have it as a General topic.
I thought I was going nuts but right in their page it says ships with 2.3 smh... I hope it means something good for us
Sent from my PC36100 using XDA App
Check this: http://reviews.cnet.com/8301-19736_7-20055834-251.html?tag=mncol;1n
Says by the end of June...According to CNET > It's an old post from April, but it seems to be accurate after seeing the "Ships with 2.3" on the Device page...
That wouldn't make sense to have the update by the end of June if I can order a white one from Sprint.com today and have it to my house with 2.3 in two days...
spencer88 said:
That wouldn't make sense to have the update by the end of June if I can order a white one from Sprint.com today and have it to my house with 2.3 in two days...
Click to expand...
Click to collapse
I agree with you...I think it's time we all mass-calling the sprint reps ;-)
Maybe someone can get some scoop. Ill try.
i heard through the grapevine that we'll be getting 2.3 with sense 2.1...buuuut i take it all with a grain of salt, and i even work for sprint ( not on the wireless side though)
n8te_1 said:
i heard through the grapevine that we'll be getting 2.3 with sense 2.1...buuuut i take it all with a grain of salt, and i even work for sprint ( not on the wireless side though)
Click to expand...
Click to collapse
Any dates?
If this is true then...
from my phone duh
Not shipping as of yesterday
I picked up a new EVO yesterday from the Local Best Buy here in Austin, Texas... 2.2
anxious to see it come about, though.
wxrman said:
I picked up a new EVO yesterday from the Local Best Buy here in Austin, Texas... 2.2
anxious to see it come about, though.
Click to expand...
Click to collapse
Dang... you got hosed, I think I'd be taking that one back and making them give me an updated one. The gal I just talked to from Sprint had no clue that the page were all looking at had been updated so.... She did get in touch with tech support for me, but they werent aware of any ota either. She suggested contacting HTC.
GadgetMonger said:
Dang... you got hosed, I think I'd be taking that one back and making them give me an updated one. The gal I just talked to from Sprint had no clue that the page were all looking at had been updated so.... She did get in touch with tech support for me, but they werent aware of any ota either. She suggested contacting HTC.
Click to expand...
Click to collapse
i have been in contact with HTC about the Gingerbread update and a new version of Sense.... here is what i have gotten so far from the HTC rep......
here was his first reply "I understand that you need to know when the update to the EVO 4G will be available. At this time, a release date has not been announced yet for any of our updates to 2.3. We also don't have any information as to whether the EVO 4G will receive an updated version of Sense, either. For the latest news, please keep an eye on www.htc.com/us and www.twitter.com/htc."
then he sent this "I apologize, I realized that in my previous email my wording didn't confirm that the Evo will be receiving an update to Android 2.3. This follow up is just to confirm that it is a when, not an if; it has been confirmed that the device will be receiving an update."
then i pushed him a little harder for more info and he replied with this "Thank you for your response. As stated in my first email, we don't at this point in time have a release timeframe for Android 2.3 for the EVO (or any of our devices). We want to get the updates out as soon as possible, but will not do so until we have thoroughly tested them and they are approved as ready by both ourselves and Sprint. In regards to an update to the Sense UI, this is completely independent of the ROM version. There's been no word on if the EVO will receive an updated version of Sense or even if Sprint has shown an interest in having it put on the phone. Thus for the latest news, please keep an eye on www.htc.com/us and www.twitter.com/htc."
then he sent this (kind of randomly i dont know why, and ENDED the conversation) "Thank you again for your reply. I'm concerned that only the notification that you have a response is getting to you but not the message itself. In your last two emails you have inquired as to when the Evo will be updated to 2.3 and if it is going to receive an update to the Sense UI. However, I did supply the only available response to that inquiry (thus my concern that the messages are not making it to your inbox for whatever reason). We don't at this point in time have a release timeframe for Android 2.3 for the EVO (or any of our devices). We want to get the updates out as soon as possible, but will not do so until we have thoroughly tested them and they are approved as ready by both ourselves and Sprint. In regards to an update to the Sense UI, this is completely independent of the ROM version. There's been no word on if the EVO will receive an updated version of Sense or even if Sprint has shown an interest in having it put on the phone. Thus for the latest news, please keep an eye on www.htc.com/us and www.twitter.com/htc."
what do you guys think???
It would be refreshing to have a new version on Sense on our EVOs.
spencer88 said:
It would be refreshing to have a new version on Sense on our EVOs.
Click to expand...
Click to collapse
yes, it would. for being a flagship device, it is the only one still stuck on Sense 1.0
sense 2.? would be SUCH AN IMPROVEMENT AND MUCH NEEDED!!!!!!
Funny . . you visit the HTC site and look at tech specs for Evo and it says Android Gingerbread for OS. . .
EDIT: Sorry, looked at Sensation specs thinking it was Evo . .
Yeah that was the first place I checked after seeing it shipping with 2.3 on Sprint's website. You'd think they would communicate, at least a little
wow this is weird. Sprint has updated info to soon b4, but to have both sprint and htc update info to soon is to much of a coincidence. So i'm thinking the ota should be hitting in the next couple of days
EDIT: ok looked all over the HTC site and see nothing saying android 2.3/gingerbread. So where are u guys seeing 2.3 on htc.com?
I did however see that at htc.com it says the EVO has OS 2.1 and at shopamerica.htc.com it says 2.2

(maybe) good news!!

Hi,
i contacted sony for the 3 time via chat
now i got a really nice person
he told me 3 things:
We will get more updates (for gb)
We will get the new ps store!
and last but not least: they are going to make a decision next week if we will get the possibility to chose if we want the ics update!
if sony agree they will release ics and we can chose if we want it
nickholtus said:
Hi,
i contacted sony for the 3 time via chat
now i got a really nice person
he told me 3 things:
We will get more updates (for gb)
We will get the new ps store!
and last but not least: they are going to make a decision next week if we will get the possibility to chose if we want the ics update!
if sony agree they will release ics and we can chose if we want it
Click to expand...
Click to collapse
Crossing my fingers. I would love to see the 2.3.7 from Xperia S made available to all Xperia PLAYs (even mine, but doubt it, maybe through the PC Suite) Either way thank you very much nickholtus.
I've contacted Sony Support, I am extracting as much as I can lol.
So fare she has no information on the PS Suite. (Edit: She does now, she directed me to the PS Suite Open Beta blog post)
She has denied that we will have an optional update (Bummer, but because UK chat was closed I've contacted US Chat which may be out dated lol)
And she has no details if we will continue to receive firmware updates.
TheCraig said:
I've contacted Sony Support, I am extracting as much as I can lol.
So fare she has no information on the PS Suite.
Click to expand...
Click to collapse
If you should get the same info from anotehr rep @ Sony please confirm it here, that way we can have confirmation from two different users. Not saying I do not believe Nickh post, just confirmation. Thanks!
Thing is we get this kind of information that gets our hopes up high and in the end the result we got from it is NOTHING.
TBH i'm not too sure about the ICS part cause Sony have officially confirmed the Xperia Play wont be getting ICS.
Good work nickholtus! Nice news, hope that'll also happen. IMO, XPlay owners should have the right to decide wether to upgrade or not.
I'm praying right now! thank you nickholtus!!
Edit: btw where can I contact sony via chat? thanks
Edit2: nvm I found it, Sony US still says there wont be no ICS Update
i contacted sony netherlands
very helpfull.
but you need to speak dutch
he said: contact me next week wednesday again and i have all the information regarding to the ics update for you
he have my name/adres and i have his mail adres
nickholtus said:
i contacted sony netherlands
very helpfull.
but you need to speak dutch
he said: contact me next week wednesday again and i have all the information regarding to the ics update for you
he have my name/adres and i have his mail adres
Click to expand...
Click to collapse
Cool, look forward to next wed. Thanks nickholtus
I hope this is true
cool!
oh !
i belive god , even i can't see the god with my eyes
but i never belive anything from sony-mobile (anymore), till i see that things.
mehdi.moha said:
oh !
i belive god , even i can't see the god with my eyes
but i never belive anything from sony-mobile (anymore), till i see that things.
Click to expand...
Click to collapse
I'm with ya
i asked same question to USA support chat and:
"I currently do not have this information and can not make any especulations regarding the future updates that your phone may receive"...
Even without ICS, info about GB updates made me smiling and really happy. And even without ICS, these news are already GOOD!
Fingers crossed! Thanks nickholtus!
Sent from my beautiful Xperia PLAY using Tapatalk 2
I talked to a sony chat rep and the guy was a jackass lol didnt even know what ICS or the Playstation Suite is
EDIT
talked to a new guy this is what he said
"Yes, we intend to release new software updates to the phone, but as for this moment it will not be upgradeable to our latest software ICS4.0"
mehdi.moha said:
oh !
i belive god , even i can't see the god with my eyes
but i never belive anything from sony-mobile (anymore), till i see that things.
Click to expand...
Click to collapse
Wonder how many times you're going to say this? We get it, you don't believe anything Sony says.
I would honestly prefer an updated and heavily optimized gingerbread build with an updated kernel than a crippled ics build.
MnemonicSyntax said:
Wonder how many times you're going to say this? We get it, you don't believe anything Sony says.
Click to expand...
Click to collapse
Sounds like the typical BS customer support feed people in order to get them off the line.
I also very much doubt customer support is kept in the know about these kinds of decisions before they're officially announced.

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