Database Users

Touch screen problem:what is it?!?!?

Hy guys...i have the touch screen of my trinity with this problem :
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
the "shadow" is visible only with che screen off, and it's not of the screen protector....i removed it yet!
it appears only some times, not every...
what could it be?!?
Thanks!

Hi, I also have this on mine. I had one spot, but now it have been split into two smaller spots. I'm not sure what it is, seems like some kind of liquid??. When I press my finger on it, it floats around. I'll be happy if anyone can explain what this is. Maybe my dear Trinity needs a service ?.

i sent an email to the htc support with the photo of the problem...waiting for an answer!

It looks like liquid between the digitizer and the LCD.

you need send Trinity to assistance... your lcd screen need to be changed

little bit of advice, send it via the retailer you purchased from. Not direct to HTC. Retailers (in my experience) can get a little funny if you bypass them.

but,it comes an goes randomly...for example, yesterday night it was there and from this morning until now there's nothing...

could be the magnet of htc case

you can explain better?

my english isn't good, but the clip magnet of the case have a little attraction also inside the case... so maybe a magnet a little bit more "power" **** your touchscreen... pda should put into case always with touchscreen beside magnet because battery take a good shield and you haven't problems... but in your case it's late. I think it's the magnet of case that broke your touchscreen... check if direction of touchscreen problem is the same of Clip

here the answer of the htc team:
"Dear Sir,
Thank you for contacting HTC Europe support.
With regards to your query, it is a possible fault with the handset. I would advise that you contact your retailer. However if they are unable to assist please respond and we will assist you further."

I dont know to express right in english, but i try: If you go from a warm humid place to a cold place water in the air is condensing (!?)) on surface (like in winter on thin windows) that could explain why this happens only sometimes.

saminegm said:
I dont know to express right in english, but i try: If you go from a warm humid place to a cold place water in the air is condensing (!?)) on surface (like in winter on thin windows) that could explain why this happens only sometimes.
Click to expand...
Click to collapse
Moisture is the possible problem. I had a SonyEricsson P800 that I dropped in the lake. It had the same type of discoloration, only worse because it was IN the lake. It finally dried out and even worked but there were always little bubbles (minerals) in between the plastic touch membrane and the LCD screen. Try putting your phone in a slightly warm dry place overnight.

Ok,thank you.
This morning i have put the P3600 in a packing with 4 envelop of "silican gel",anti-moisture.... what you think about this?

DavidTwister said:
Ok,thank you.
This morning i have put the P3600 in a packing with 4 envelop of "silican gel",anti-moisture.... what you think about this?
Click to expand...
Click to collapse
probably best to stick it in the airing cupboard. That would be nice n warm.
At my work, our engineers keep getting pentablets wet (when it rains - they use them as an umbrella), I advise them to stick it in the airing cupboard, and it works a treat.

Hi guys,
I have this phone for more than a month and I have exaclty the same problem.
I went back to my retailer and when I showed the screen there was nothing !!
Yes it is definitively random.
But I am not sure this is not linked to the protection. I noticed this problem after I put the protection and even if there is still the problem when you put off the protection, it seems to disappear after a while.
So my question is : is there a guy having this issue and who has never used a protection ? And if you remove your protection, is it totally disappearing or not after a while ?
One last thing, when you have the problem have you try to remove partially the protection ? On my screen the shadow becomes bigger !!
EDIT : I Have a new case (noreve) with a magnet button at the bottom (so not on the screen) and I still have the problem

hi!
well, i start to think that there's a link with the screen protector (i have a brando ultra clear). Could be that the the screen protector with his electrostatic power attracts too much the "touch screen" creating separation from the lcd screen?
Because thinking about, there was no problem until i try to install the screen protector...we should try to uninstall the screen protector for some days, and look if the problem comes back...

This is my protection :
http://www.covertecstore.com/fr/t-s...00-t-mobile-mda-compact-screen-protector.html
I think there was two kind of protection, one ultra clear and the other ultra ....
You can do the test to remove the screen protection for few days and check if you still have the problem.

nicoloco said:
This is my protection :
http://www.covertecstore.com/fr/t-s...00-t-mobile-mda-compact-screen-protector.html
I think there was two kind of protection, one ultra clear and the other ultra ....
You can do the test to remove the screen protection for few days and check if you still have the problem.
Click to expand...
Click to collapse
I'm testing what you said...tomorrow i will tell you what has happened...
did you try to remove che screen protection for few days???

News:
without screen protector, there isn't the problem...
so,i think there are two possible options:
1)the screen protector ,with his electrostatic power, attracts too much the "touch screen" creating a little separation from the touch screen and the lcd screen;
2)when I removed the screen protector with the scotch,i involuntarily raise the touch screen from the lcd favoring the exit of the moisture that probably had entered some time before.
What you think?Did you try to uninstall the screen protector?

Maybe I'm Retarded, HOW DO I OPEN BATTERY COVER???

I just got this phone and I have read through the manual and looked at the picture of the cover off the phone in the quick start guide. Maybe I am retarded but sliding the phone up like it says in manual isnt doing anything. How can the battery cover for a phone be so hard, I am looking at my sim card and battery next to the phone right now and I'm like putting those 2 in the HTC hermes was no problem at all.
First device I have ever encountered where I couldnt even figure out how to open the battery cover to get the darned thing powered.

The Trinity is hard to open the first time but easier after that. The cover is tighter than other devices I have used. I suggest you cradle the device face down in the palm of one hand with fingertips holding each side and one finger just around the top edge. Then use the thumb of your other hand to push the back cover away from you pushing on the corner of the back cover near the USB connection.

mcq3000 said:
I just got this phone and I have read through the manual and looked at the picture of the cover off the phone in the quick start guide. Maybe I am retarded but sliding the phone up like it says in manual isnt doing anything. How can the battery cover for a phone be so hard, I am looking at my sim card and battery next to the phone right now and I'm like putting those 2 in the HTC hermes was no problem at all.
First device I have ever encountered where I couldnt even figure out how to open the battery cover to get the darned thing powered.
Click to expand...
Click to collapse
No you are not retarded just push the cover up, it will be hard for the first time since everything is new but it becomes easier after couple of times.
Hold it in your left hand face down and puuuusssshhhh with the right.

pu pu pu pu pu push it good , ooh baby baby

When I went to the shop to test a Trinity the vendor tried for 20 minutes to open it. Finally I had to do a search on the web on his laptop to find out how to open the phone

haha
i also had some serious difficulties in opening the cover too... i was almost breaking a sweat...

yeah.... I was also cursing Dopod about the user manual that only has an arrow... Thinking they'd stuffed it and the product is just another product from the usual suspect manufacturing countries with poor documentation... Searched online, found nothing, then pushed real hard... Bit of a bastard that.

For anyone else who wants to read through some other (sometimes funny) experiences with the battery cover, look here:
http://forum.xda-developers.com/showthread.php?t=283976

It was really embarrassing also for me, ... a computer specialist not
able to install the battery on a phone !!! ... It took me about 10 minutes,
several web searches, reading the manual chapter 3 times, trying to
discover some new messages .... until I gave a little bit more energy
trying to open it !
With the phone on the table, screen on the bottom, just move the back cover to the phone top.

Heh, so glad it's not just me..
Had the exact same problem, took me 20 mins. Of course, having spent the buxx on this, last thing I was going to do was force it! Had a bad experience with a $400 piece of electronic gear, within 20 mins of getting it was heading out to use it the first time and a.) fumble dropped it, just as I was walking and my foot was swinging out so b.) basically drop-kicked it down the sidewalk. Got some wonderful scratches all across the faceplate. All in the first 20 mins. Not going to do that again with anything if I can help it!

I find the cover fit a nice change to my previous phone - a Blackberry Pearl... it's cover would fall of by merely looking at it!

snorkel69 said:
I find the cover fit a nice change to my previous phone - a Blackberry Pearl... it's cover would fall of by merely looking at it!
Click to expand...
Click to collapse
hahaha i like that one! cover would fall off just by looking at it! maybe you have telekenetic powers you didn't know about.
anyways i too had the same problem. it was obvious to me how to open the cover but god it was really stuck on tight. i spent 10 minutes trying to slide the damn cover and my fingers just kept sliding off the shiny new surface.

I hope this helps. I had problems openning it at first, but got instructions from my saler.
Basically put each hand on each side like you are praying, then slide in different directions. The cover should get off. Hope this helps.

turcomora said:
pu pu pu pu pu push it good , ooh baby baby
Click to expand...
Click to collapse
Salt'n'Pepa:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

U key is erratic

Not sure why but my u key requires a hard press that other keys don't.
I tried compressed air but it didn't help.
Its the only button I have trouble with.
Pressing it lots of times doesn't help either.
Suggestions?

i have the same problem with my "E" Key
if anyone has a fix for it thatd be wonderful
because im so accustomed to pressing a key, and hearing the click, so i go on to hit the next one
just to realize my E didnt hit

I have the same problem with "O" key lol
Still havent found a solution.

I am having the same problem with "u" key. Tried running the cingular keyboard fix. Didn't work

Never occurred to me that it might be software related. I just assumed it was hardware.

lol the cingular keyboard fix doesnt fix that
its for if you install say, the official Dopod WM6 Rom to your Cingular 8525, the key layout isnt the same, so the fix puts the right layout number into the registry
no software can correct a hardware problem

trjons said:
Never occurred to me that it might be software related. I just assumed it was hardware.
Click to expand...
Click to collapse
Its not software related
it seems to happen on the keys that you press the most
U E O -- all vowels used quite often

well i guess ill take one for the team
ill be the b*tch to disassemble it haha
ill get back to ya in a few

crap.
oh well...if my phone is toast I may as well upgrade to the kaiser...

so yeah f*ck that lol
i tried to get the back face plate off...
and now the slider thingy to the battery cover is stuck in place?
anyone have that problem? and how can i get that completely closed? coz it looks like the back just didnt close all the way?

UPDATE
i took it completely apart - took the keyboard out - the circuit board and the membrane - blew on it
put my phone back together
and viola! the E works FINE! =)
theres a fix...but no more warranty lol

i'm gonna waint another year so my warranty voids and then take it apart lol
Thanks for the info

Correction
it was working perfectly for a few hours
and right back to the harder presses...grr
ive already taken it apart 5 times since yesterday lmao
because first the PTT button didnt line up right
then the Camera MACRO adjustment wasnt aligned
then the back cover release didnt line up
then the bottom clip wouldnt snap into place...but that was because of the back cover release
so yeah now ive got it working as if i had never touched it....lmao
buuttt...im thinking of taking it all apart and spraypainting it Flat Black?
i think thatd look pretty dayumm sweeet

interesting...
the entire keypad is a single strand.
I thought about popping up a single key but they are connected.

yepp - one large membranee

This practical solution applies only to those situations where one or a few keys are unresponsive.
It DOES NOT apply to a general unresponsiveness of the keyboard where all keys are slow to respond or "laggy" (this would more likely be a software related problem/low memory/too many running progs etc).
Right...... for a long time I have meant to investigate the keyboard and its problem keys.
It has all become clear.
The keyboard does NOT use a conductive rubber membrane - Which would in my view have been better, though would not have the key press clicks.
The Keyboard does use small isolated concave metal disks, stuck on a white plastic film that in turn sticks to the board.
The major problem with metal is the oxidation layer that forms on the surface. Repeated pressing of the keys may keep the oxides away but not reliably.
So if you are brave you can peel back the sticky white film with the disks on it - at least until you get to the problem key and clean the disk. A wipe will not be enough, you will need to use something more abrasive and be careful not to get greasy fingers on the sticky film. A fiddly and rather tricky job - but possible.
I advise you NOT to peel the white plastic layer completely off. If you do you may find it difficult to line it up accurately after cleaning!!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I suggest cleanning the contacts (including the disks with a small piece of steel wool.
I will not supply a dismantling guide here. There are plenty around. See my signature website for links to some and the Service Manual.
Mike

Screw it.
i'll just buy a Kaiser.

What happens when my space bar V,G,T key don't work. I have replaced both the keyboard and the membrain. The same keys are still not working. I was wondering if it could be the ribbon cable, so I replaced that to. Same story, no keys working. Now where should I start looking? It has not gotten wet nor have I dropped it.
Thanks

Does opening up the phone void the warranty?
How would HTC know?

Yes, there is a "Void if removed" sticker covering a screw you need to remove. Check out the HTC service manual (use the search function) or go to Mike Channon's web page. You'll find HOW to take your Hermes apart and put back together again, and as a bonus, it may still work....
Cheers...

new case probs

okay i bought a hermes off ebay, ment to be scratched like u expect after a year in ya pocket.. it was SCRATCHED to hell like a sheet of sand paper was used on it, and somoen had written war and peace on it.
it was cheap so i thught i may as well pick up a new chassie for it, i did it arrived today, i had already watched the few videos about how to dismantle this phone (i am no stranger to doing this as i tend to repair my friends and ppl i knows mobiles and used to have a alpine that went through 2 lcd`s and 3 touch screens until i learned to look after it)
i carfuly stripped it down, replaced all the casing to a new jasjam case, and now the keyboard wont light up (ya i know about the light sensor) and the screen wont auto flip, but i can still use the keyboard just with a normal portate screen, i have tried hard resetting as i am still trying to find a rom i like and dont have any software installed.
is it the kb ribbon thats gone? and anyone know were i can get one in the uk? is there any way of manualy rotating the screen like on the alpine? as i can live with doing that until i get a fix.

I did the same, got a new case but I was lucky, it still works altough the blue light is always on.
To manual rotate the screen you assign a hardware button to it. Go to setting, buttons, select a button and the rotate screen from the program list.
Good luck

skeeve666 said:
okay i bought a hermes off ebay, ment to be scratched like u expect after a year in ya pocket.. it was SCRATCHED to hell like a sheet of sand paper was used on it, and somoen had written war and peace on it.
it was cheap so i thught i may as well pick up a new chassie for it, i did it arrived today, i had already watched the few videos about how to dismantle this phone (i am no stranger to doing this as i tend to repair my friends and ppl i knows mobiles and used to have a alpine that went through 2 lcd`s and 3 touch screens until i learned to look after it)
i carfuly stripped it down, replaced all the casing to a new jasjam case, and now the keyboard wont light up (ya i know about the light sensor) and the screen wont auto flip, but i can still use the keyboard just with a normal portate screen, i have tried hard resetting as i am still trying to find a rom i like and dont have any software installed.
is it the kb ribbon thats gone? and anyone know were i can get one in the uk? is there any way of manualy rotating the screen like on the alpine? as i can live with doing that until i get a fix.
Click to expand...
Click to collapse
Amost certainly either the Keyboard ribbon cable or its connections (As you say). The magnet operated orientation sesnsor is built into the ribbon cable and is of course also linked to the keyboard open light up action.
BUT, I have seen this happen because the magnet has dropped off!!! It's a small metal oblong and does not look like a magnet.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Check that magnet is still there and that the sensor on the cable is located correctly.
Mike

lol that was the one part i did ot add to the new case! looked at teh old one there it was dismanted my new case.. no magent.. and guess what a spot o superglue later 2 mins to reasemble and BOOM its works again! cheers m8. i love my phone again!!!

​Mike​

okays next one for u!
i have also replaed the touch screen, i have resolded, using a low temp iron the new touch panel to the lcd`s ribbon thsi is not teh first time i have donw this as i have already said, i have checked the joint with a multi meter and its okay, but the phone wont work with the touch screen, i was wondering if i need to run alignment again but the firmware i has is the HTC_HERMES_S64_WM_6.1_TouchFlo2D_UC_V1_22.09.2008 one, and it goes stright into touchflow before i can navi to the aligemt prog, i dont wana hard reset as i can still use it as a phone after with the buttons.
is it a alignment prob or just time to go full hog and buy a new full lcd/touch unit tis the black ribbon one 2nd gen. ( i was trying to do it on the cheap )

skeeve666 said:
okays next one for u!
i have also replaed the touch screen, i have resolded, using a low temp iron the new touch panel to the lcd`s ribbon thsi is not teh first time i have donw this as i have already said, i have checked the joint with a multi meter and its okay, but the phone wont work with the touch screen, i was wondering if i need to run alignment again but the firmware i has is the HTC_HERMES_S64_WM_6.1_TouchFlo2D_UC_V1_22.09.2008 one, and it goes stright into touchflow before i can navi to the aligemt prog, i dont wana hard reset as i can still use it as a phone after with the buttons.
is it a alignment prob or just time to go full hog and buy a new full lcd/touch unit tis the black ribbon one 2nd gen. ( i was trying to do it on the cheap )
Click to expand...
Click to collapse
Did you try disabling touch flo and aligning the screen?
Mike

yup managed to work out how to do it, been playing around and i dont think its compatable, even though it said it was and its the correct size or i just dmg the ribbon, but i can still use the with the keys so until get a new screen ;[

Build Quality

Hey there,
i've had my jade for about a week and i've come across three issues concerning the casing.
Issue #1: On the bottom of the Touchscreen, under the htc logo, just above the d-pad, there is a small bump which can be seen when looking at the screen's reflections.
Issue #2: The battery cover doesnt fit perfectly, on the left side it's perfectly flush but in the right side it sticks out a very small bit, but you can feel it when holding it in your hand, maybe because of that
Issue #3: When applying gentle pressure on that left side of the battery cover, it creaks. It really doesnt take much, it usually happens when writing sth with both thumbs and it is really annoying and gives the phone a low-quality impression.
I just wanted to ask if someone has come across the same or similar issues here, so i can find out if i got that one in a thousand and get a better one when returning mine...

#1: Not here
#2: Yes, only a very small bit. Doesn't bother me that much.
#3: I never noticed this until I tried it after your post. Doesn't bother me because it never happens when I use it.
I guess it could be worse.
Can someone please reply to my thread: http://forum.xda-developers.com/showthread.php?t=463365 regarding the sound click issue ?

thanks for the answer, i just ordered myself a new one for comparing...

1/ Yes very slightly.
2/ Yes.
3/ No.

lilithpro said:
Hey there,
i've had my jade for about a week and i've come across three issues concerning the casing.
Hi lilithpro, can you take a picture for item 1 ~ 3 and show to me? would like to show it to my friend who wanna buy it before he wanna make choice...
Click to expand...
Click to collapse
Click to expand...
Click to collapse

No to any of the options, but I couldn't put that in the poll.

#1:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
#2:
left side:
right side:
#3:
gap:
I found this youtube video, where in the screens reflections there is also a bump visible...
http://uk.youtube.com/watch?v=rUdx6Cur9-U

Regarding the pics:
I don't have that bump.
The gap is on the other side of my phone... and it's not as bad on my phone.

SlappyHours said:
Regarding the pics:
I don't have that bump.
The gap is on the other side of my phone... and it's not as bad on my phone.
Click to expand...
Click to collapse
it looks worse on the picture than it really is because about half of the width is the camera's reflection...

I only detect issue #1.
About #2,3: The case seem very solid with no substantial gaps.

No bumps or any substantial gaps; the case does indeed creak, but i just noticed it reading your thread and trying it out.

almost perfect
Overall Build quality is okay,
But there are three important things made me disapointed..
1- Very bad operation of opening and closing of Back cover..
2- Nonhandy perimeter (chrome stripe) of the device.
3- Unreachable Softreset switch w/o opening back cover.

Near Perfect
sas_sas said:
Overall Build quality is okay,
But there are three important things made me disapointed..
1- Very bad operation of opening and closing of Back cover..
2- Nonhandy perimeter (chrome stripe) of the device.
3- Unreachable Softreset switch w/o opening back cover.
Click to expand...
Click to collapse
Been using my black Jade for over 3 mnths now. love it. No defect detected yet. I think lilithpro's set is one of those that manage to sneak pass the QA team.
I think the designers forgot to put a hole on the backcover for easy soft reset.

The only problem I have is that I need to remove the back cover in order to change the mSD card or to perform a soft reset.
Ah, and of course that there is no Hard-SPL available so that I can flush the English ROM!.....

#1: Yes
#2: Yes
#3: No

azahidi said:
Been using my black Jade for over 3 mnths now. love it. No defect detected yet. I think lilithpro's set is one of those that manage to sneak pass the QA team.
I think the designers forgot to put a hole on the backcover for easy soft reset.
Click to expand...
Click to collapse
It seems like some others' sets have the same problems. Doesnt seem like an isolated issue.
I resolved it by ordering a new one, exchanging back covers, and returning the new one. Now the back cover fits perfectly, without any gaps and sounds. The little bump still exists, but doesnt bother me much.
I never open the back cover, the sim and µsd-card remain in the device, since the transfer speed via activesync and mass storage is really fast (it was horribly slow on activesync with my palm treo pro, and mass storage wasnt available), so the back cover is no problem for me.