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When ever i turn on my HD2, i get the notification i have a new voice mail. but when i check to see i do i have no new ones it just the old one this is even happing when i switched to SPB shell. Is this hardware issue or something with my Sim or T-mobile? This is really getting annoying.
Anyone? can help me with this?
I have noticed the same behavior. In my case i had one saved voicemail and everytime I restart my device, i get notificarion of a new voicemail.
I have something like this too, its not just you.
I also deleted my saved voice mail. Does this have to do with the software or hardware issue of HD2. Tomorrow i'm going go get my sim replaced. T-mobile needs to get on these issues and send a new update.
I called Tmobile. They even went so far as to completely delete and reset my voicemail account. Didn't fix this. I switched to visual voicemail. Didn't fix this.
Tmo said they created a "trouble ticket" but I never heard anything again.
Obviously not everyone i having this issue...but us select few are. We need to determine what we have in common and then we'll know what is causing it.
Mine happened from Day, the very first time I put the SIM in. I had a Tmobile number already from a G1 that died. There were no new voicemails when I switched the Sim so it came up wrong from the very beginning.
I had the same problem, it was very annoying. Since I've switched over to energy roms it's never happen. I'm guessing it was a glitch in the stock rom.
i was having the same problem then i call tmobile and activate the new sim that came whit my hd2 and did a soft reset and my problem was gone (sorry for my bad english)
I figured out a fix for this!!!
I was said to be the first coustomer to notify tmobile about this problem.. I dealt with it for 2 weeks and even got a replacement phone...finally I suggested that they switch out my sim card.. IT WORKED.. this is now a known issue it is caused by visual voicemail on the HD2. the ONLY fix is to switch out your sim and disable Visual Voicemail for good...
I dont even have visual voice mail on..But i do have a a sim card from last year..So tomorrow after work i will stop by my T-mobile corporate store and see if they can fix it.
Whenever I try to set up the visual voicemail, it directs me to the website, and prompts me to add it to the package/bundle, and I do so, but it says that there is an error. Any ideas?
shawn10 said:
Whenever I try to set up the visual voicemail, it directs me to the website, and prompts me to add it to the package/bundle, and I do so, but it says that there is an error. Any ideas?
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The service has to be active on your account for the app to work. If you're having trouble doing it through the website, you can just call up 611 and have a service rep add VVM to your line, it takes them all of 5 seconds.
I just got my phone rooted... ran nandroid backup and whatnot and then I tried to make a call on my phone. I get a nice Verizion Wireless lady (recording) telling me that Verizon Wireless could not authenticate my phone and to dial #8899.
This transfered me to a customer service rep (no hold time at all) and I had to explain to her that I didn't do anything to my phone. She "sent updated security" to my phone and now it works.
Did anybody else have this problem? I haven't seen anybody else say anything about this.
I am assuming you had the phone fully activated and working before you rooted it right?
krelvinaz said:
I am assuming you had the phone fully activated and working before you rooted it right?
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Yep. I've had the phone since launch day. I'm just happy it is working now! I was just surprised to hear the message.
I've had this many times with WM on my TP2 when I installed custom ROMs- it's common... Just tell VZW that you cleared your storage or something and that when you did that, you had to reprogram the phone, and then you got the message. I'm not sure what causes it... Do any of the Devs know if there is a VZW file saved on the phone whenever you activate and program? Maybe the phone randomly checks for this file? I'm not sure how VZW knows... Maybe when you program a phone it checks to see if it has EVER been programmed by VZW - since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
It's their way of trying to find out who jacked with their phones, and if you admit to any foul play, they'll probably void the warranty and maybe even refuse service until you have it brought back into a VZW store for official programming. Not sure though...
Calibob2001 said:
since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
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Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!
eMpTy3000 said:
Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!
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That is weird... VZW is tricky, who knows what they can actually see has been done to the phone. I mean, if we open up a menu that tells us what ROM were running, I'm sure they can too
It lost the akey is what it sounds like, happens sometimes when a phone is hard reset or wiped, Droid Eris does it all the time but Ur all good calling tech is all it takes.
Sent from my ADR6300 using XDA App
just rooted and flashed cm6 and my it says that under status "my phone number unknown" ive rebooted/ removed sim and put back in, i can call people and my number comes up, text people. why would it say this? i can call my number and enter my passcode to check my voicemail. . . .
mulletcutter said:
just rooted and flashed cm6 and my it says that under status "my phone number unknown" ive rebooted/ removed sim and put back in, i can call people and my number comes up, text people. why would it say this? i can call my number and enter my passcode to check my voicemail. . . .
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I'm working on a fix for this. It does not affect all people, but so far I have tried reinstalling the radio, changing to other builds, but any and all 2.2 builds I try show this. If I install a 2.1 build, it will display the number without problem.
I'll be trying to change the format of the number on the SD Card later on today. Right now mine is 1xxxxxxxxxx. I will try 1-xxx-xxx-xxxx and just xxx-xxx-xxxx to see if that displays it.
Unfortunately, after that, I have nothing else to try and it will prove that the problem is, in fact, with the roms that the devs are using.
I don't know if this is something that will help, but this is something i tried for a customer at the store i work at. He was having the same problem so i called customer care and they pushed out a text message to him saying "welcome to your new [x plan] your number is xxx xxx xxxx.
After that we restarted and it displayed his number.
Alright...so I have some bad news...
I put my sim into a blackberry and changed the number from 1xxxxxxxxxx to just xxxxxxxxxx since you can't do dashes on the blackberry in the number field...restarted the slide with the sim, and it still showed "unknown."
I decided to check the sim that was in the blackberry, and sure enough, THE NUMBER DISPLAYED!
I just called T-Mobile again to see if they could provision my old sim card from my G1 but she said that it takes 2 weeks to go through the process to reactivate an old sim, but that I can go to a store for a new one and she noted in my account to waive the $20 fee.
She also said that she has helped out a ton of TIKL users for this same issue. She did say that for some she was able to send the ota provision of the number as long as the sim is placed into a non-android phone for the ota.
I'll post back tomorrow after I go to the T-Mobile store...
So at this point I'm at a loss...
Went to T-Mobile, got a new SIM card, popped it in...phone number unknown.
Came home, called Customer Care, spoke with a tech in the PDA/Smartphone department, he tried EVERYTHING he had done to get other Android phones to display the number...no luck...
I may just have to swap the phone out...
Well, its unfortunate, but apparently this is something the powers at be (Cyanogen, Chief, etc.) are going to have to fix. There is some incompatibility between their ROM, the radio software, and the SIM cards that is causing this issue.
I am back on Chief's 2.1 build and the number shows up no problem.
I'll forward this thread to Chief and Cyanogen and see if they are able to lend any support.
Thanks, and sorry!
I wouldn't blame it on the rom just yet...
I'm not so sure this is the ROM's fault.. as i have two phones here that disprove both things you've noticed on yours. I have rooted both mine and my husband's G1's and both are running Cyanogen ROMS. I'm running CM6 and my phone number displays just fine. His is running CM5.0.8 and the phone number is blank. In fact, I think I recall my phone number being missing at some point running an earlier CM rom and it came back on it's own.. I wasn't concerned with it at the time because everything worked so I can't say for sure WHEN it came back... but I've ran through MANY CM roms starting with 4.2.13. Hubby's phone was rooted and taken straight to 5.0.7 then later 5.0.8 (he doesn't like messing with experimental roms as much as I do. ).
Next time he's home (he's a truck driver ... one of the reason's he doesn't like to take chances with his phone) I'll pop his SIM back into one of the old Sidekicks we've got laying around collecting dust and see what happens... We were going to play around with TIKL and that's when we noticed the issue....and also when I noticed that my phone showed the number again.
It's definitely an odd thing. I have not tried calling T-Mo yet to see if they can OTA the number to his phone... what's this about it having to be a non-android for this to work? First I've seen mention of that.
Currently, I'm not rooted yet, and had this problem, I thought I was the doing of a suspesius app for music download I had, I cheched all other apps, and that one was the current one that read phone state and identity, I removed it and shut down took off battery and restarted. I did it twise, and even thought I'm not sure if it was that app fault, it's solved now thanks God
Fuerza, Inteligencia, Paciensia, es Tranquilidad.
¤MyTouch 3G Slide HTC Espresso¤
Call T-Mobile, make sure you get T2 or at least a rep that sounds like they know what they're doing in customer care, and tell them you need the "activation message sent via the OTI" and you'll also need your location cancelled. Works everytime I've done it.
SamZzz: Code mentioned that this happens sporadically on phones with any 2.2 based ROM. So there is something to do with the ROMs, but no one is quite sure yet. Luckily I am not having the problem, and so far, this seems to only be an issue for those using things like Tikl that rely n the number to be "known".
I've had this problem every since I got my SECOND G1. When I had my FIRST G1 I had it in my pocket and dumped a gallon of paint all down the front of me. Needless to say I needed a new phone after that. So I got a new one and it was fine for a while but I got a refurb and still had my original, paint covered SIM. It still worked fine but after a while I stopped receiving txts so I bought a new SIM and its the one I have in my slide right now, and it has NEVER shown my number as anything but UNKNOWN. In my g1 it said unknown. I have called tmobile numerous times and they'll tell me they're gonna fix it and tell me to check it in a couple hours and it should be fixed...never works. I honestly just kinda forgot about it. But its definitely not specific to one rom, or one device for that matter.
-BMFC
Sent from my T-Mobile myTouch 3G Slide using XDA App
The reason it shows that is sometimes, for whatever reason, the sim doesn't push it's assigned mobile number to the phone itself. Making it unreadable, this actually happens on blackberries, iphones, etc as well. Just ask for that activation message via the OTA and that should fix it. As I've said, I have never had it fail for me when I have a customer experiencing the problem.
i am having the same problem. although its not a BIG deal but i do sometimes like to use tikl. but if what you are saying about having the activation message sent. if i change carriers will it get fixed? im asking because i will soon be changing carriers
rodriguez27 said:
i am having the same problem. although its not a BIG deal but i do sometimes like to use tikl. but if what you are saying about having the activation message sent. if i change carriers will it get fixed? im asking because i will soon be changing carriers
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Click to collapse
It certainly should. It's always been the network/sim card not telling the phone the right information. So by changing networks it just quickly resolve itself. Especially with any cancel and then an activation.
smerff said:
It certainly should. It's always been the network/sim card not telling the phone the right information. So by changing networks it just quickly resolve itself. Especially with any cancel and then an activation.
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smerff said:
The reason it shows that is sometimes, for whatever reason, the sim doesn't push it's assigned mobile number to the phone itself. Making it unreadable, this actually happens on blackberries, iphones, etc as well. Just ask for that activation message via the OTA and that should fix it. As I've said, I have never had it fail for me when I have a customer experiencing the problem.
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Click to collapse
I don't know how to explain this any other way....
My phone + my sim + ANY 2.2 ROM = phone number unknown
My phone + my sim + ANY 2.1 ROM = my phone number shows up correctly
My phone + my mom's sim + ANY 2.2 ROM = her phone number shows up correctly
I've called T-Mobile customer care 7 times over 2 weeks. They've sent probably 10 OTAs over multiple days. They have gone through what they do with every other customer with this problem. They suggested I go to a T-Mobile store and get a new sim card.
I went to T-Mobile, got a new sim card, number still shows up unknown in 2.2, but when I flash 2.1 it shows up no problem. I called customer care again, and they tried over and over to get it to display without any luck. They are at the point that they want to replace the phone. I will wait until T-Mobile releases 2.2 and see what it displays...
This is happening for A LOT of people.
PS - I just flashed the stable CM6 (8/28/10) and it still displays the number as unknown.
In CM6, hit Call Settings -> Additional Settings -> My Phone Number
The issue is because there's no MSISDN written to the SIM, and no tag name for it either. I added this option because I had the same issue. Just set your number and it will write it to the SIM.
cyanogen said:
In CM6, hit Call Settings -> Additional Settings -> My Phone Number
The issue is because there's no MSISDN written to the SIM, and no tag name for it either. I added this option because I had the same issue. Just set your number and it will write it to the SIM.
Click to expand...
Click to collapse
Everybody...Cyanogen HAS SOLVED THIS ISSUE!!!
While my sim did have the number stored as it showed up in 2.1, doing this DOES MAKE THE NUMBER DISPLAY!
Thanks Cyanogen!
cyanogen said:
In CM6, hit Call Settings -> Additional Settings -> My Phone Number
The issue is because there's no MSISDN written to the SIM, and no tag name for it either. I added this option because I had the same issue. Just set your number and it will write it to the SIM.
Click to expand...
Click to collapse
The only options I have in "additional settings" is for Caller ID and Call Waiting. I don't have an option for "My Phone Number". I was on RC1 previously but flashed Stable last night.
-GB
Sent from my Rooted T-Mobile myTouch 3G Slide using XDA App running CM6.0.0 Stable.
cyanogen said:
In CM6, hit Call Settings -> Additional Settings -> My Phone Number
The issue is because there's no MSISDN written to the SIM, and no tag name for it either. I added this option because I had the same issue. Just set your number and it will write it to the SIM.
Click to expand...
Click to collapse
GeekBrat said:
The only options I have in "additional settings" is for Caller ID and Call Waiting. I don't have an option for "My Phone Number". I was on RC1 previously but flashed Stable last night.
-GB
Sent from my Rooted T-Mobile myTouch 3G Slide using XDA App running CM6.0.0 Stable.
Click to expand...
Click to collapse
Did you wipe before you installed? If so, try flashing stable again...it is there for me...
One issue though is that upon restart the number shows up as "unknown." You have to go back through this every time you restart your phone, but hey, its better than nothing!
Code3VW said:
I don't know how to explain this any other way....
My phone + my sim + ANY 2.2 ROM = phone number unknown
My phone + my sim + ANY 2.1 ROM = my phone number shows up correctly
My phone + my mom's sim + ANY 2.2 ROM = her phone number shows up correctly
I've called T-Mobile customer care 7 times over 2 weeks. They've sent probably 10 OTAs over multiple days. They have gone through what they do with every other customer with this problem. They suggested I go to a T-Mobile store and get a new sim card.
I went to T-Mobile, got a new sim card, number still shows up unknown in 2.2, but when I flash 2.1 it shows up no problem. I called customer care again, and they tried over and over to get it to display without any luck. They are at the point that they want to replace the phone. I will wait until T-Mobile releases 2.2 and see what it displays...
This is happening for A LOT of people.
PS - I just flashed the stable CM6 (8/28/10) and it still displays the number as unknown.
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Click to collapse
Interesting, the closest thing I've seen is a blackberry do it before. Can't say I've ever seen it on an android device without an OTA working. If the OTA doesn't work on a blackberry you just have to manually program your number in. Perhaps if you have a friend or pop into a t-mo store they can let you use one temporarily to set it up. My memory sucks on it but once your sim is in the blackberry I *think* it's settings > options > advanced options > sim card > my number or stored number. Something like that. If you can get it, the thing is though, the ota does the same thing. So theoretically you shouldnt have to do this if it is a sim error. The fact you're saying it doesnt happen in any other versions of android with the same sim I would agree it has to be some glitch in the s/w. How to fix it besides trying a manual program in a blackberry or any other device that lets you do so is beyond me. ;/
I have an HTC Hero that keeps entering "Emergency Callback Mode" for what seems to be no reason at all. It mostly happens as soon as I answer an incoming call but also randomly in between.
This mode kills all data conenctions and prevents outgoing calls for 5:00. But, even if I say cancel, or wait the 5 minutes, it still stays on and I have to reset the device. It usually resolves itself after 45 mins or so. It happens once or twice a day.
I have researched the issue on google and I have found very little information about this problem. On some phones, this mode is enabled immediately after calling 911 to allow rescuers to call you back and locate you via GPS. I have never called 911 on this device.
I am currently running Cyanogen 7.1 RC2 ROM but I had the same issue on many different ROMS I tried so its not related to that.
on baseband 2.42.01.04.27. Maybe I should try downgrading it? How can I do that safely?
I really don't want to try reverting back to a stock ROM...
EDIT:
I think I posted this in the wrong forum, mod please move, sorry.
Hmmmm........so a complete doesn't solve the issue? And when you say ''sense'', does that mean with sense, it doesn't happen, but with the other Roms it does?
Try updating your radio to the latest .29
Yea its Me Again With the
Modified Hero
I just upgraded to the lastest baseband and it's still doing it.
I also figured out I can trigger the problem immediately by going to mobile network settings and changing my roaming preferences.
I should probably not that I recently repaired this phone and used QPST service programming tool to copy settings over from a touch pro 2 to the Hero. Could there maybe have been a wrong setting from the TP2 that is affecting the CDMA on this phone??
Just did a PRL update. No luck...
Did a succesful over-the-air profile and PRL update. Same problem...
ki1022 said:
Could there maybe have been a wrong setting from the TP2 that is affecting the CDMA on this phone??
Click to expand...
Click to collapse
Sounds like it. Is there no way to put everything back to default manufactured settings?
oohaylima said:
Sounds like it. Is there no way to put everything back to default manufactured settings?
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Click to collapse
I am considering using a stock RUU to completely wipe the phone to factory settings, but am trying to exhaust all my other options first so I won't have to re-root it and set everything up again... I'm almost at that point though.
ki1022 said:
I am considering using a stock RUU to completely wipe the phone to factory settings, but am trying to exhaust all my other options first so I won't have to re-root it and set everything up again... I'm almost at that point though.
Click to expand...
Click to collapse
!!!!!!!!!!!
FIXED IT SUCKAS.
Did a ##786# which reset all the CDMA settings, then re-did my NAM and data profile settings and it works. Go figure. Doing the ##786# on this phone also retained nearly everything including meid, baseband, recovery, and ROM. All it did was fix the problem. Awesome.
I still have no idea what was causing this to begin with, it was driving me crazy. Hopefully this thread will be helpful to someone else who has the issue.
On a side note, how dumb is this emergency mode?? So you call 911, then you can't call anyone else after that?? What if you need to call your wife and kids to say you love them one more time?! Haha.
Awesome!!!!!! Glad it's fixed. Now I'll just star this just in case it happens to me.
I was late on my bill for a short period and my Sprint service was turned off. I went and paid my bill on Friday and my service was restored but only my data was working for some reason. Anyway i just dealt with it for a bit since I was at work but I decided to do some stuff to try and get it working, updating profile, firmware, PRL. Nothing got my service working again. So I looked into some dialer codes and tried things like ##update#, ##scrtn#, ##clear#. The ##rtn# menu shows mobile number unknown and MSID/ISMI is also unknown. The thing is, after I did ##update# and all that my service became spotty until it slowly stopped working. I reflashed stock ROM, AOSP based ROMs, kernels, nothing seems to be working. I called Sprint and asked and they said everything on their end was ok and it's a problem with my phone. But I'm rooted and all that so my warranty has been voided and I'm afraid of going into the store to get a replacement, everything else on the phone works except service. If I try to make a phone call I get a message that says "Sorry, your phone is not yet activated. Press end and dial customer service" but if I call customer service it says my phone can't dial the number. Texts just don't even go through they just send forever until they fail. I have no idea what's wrong with my phone and I'm looking to see if anyone can help me out. Thanks in advance for any responses I get. I'll edit this post with the solution if I get something working.
Don't mess with the settings in aosp roms
https://forum.xda-developers.com/showthread.php?t=3557676
Follow this thread
Sent from my HTC U Ultra using Tapatalk
nexus6r3plicant01 said:
Don't mess with the settings in aosp roms
https://forum.xda-developers.com/showthread.php?t=3557676
Follow this thread
Sent from my HTC U Ultra using Tapatalk
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Click to collapse
Thanks!