Guys I just wanted to give you a forewarning about T-Mobile's business practices.
I apologize if anyone takes offense but I am simply posting my experience with T-Mobile. I understand I signed a 2 year contract but where I am moving I have horrible service and I am not asking for a sympathy boat either, but if you don't agree with the way T-Mobile handled this, please feel free to upvote this.
tl;dr - T-Mobile's map shows 4+ bars where I'm moving; we (my fiancee and I) get 2... outside and that doesn't include the many dropped calls we get either. I never got a dropped call until I went to the new location. I have to pay $300 in cancellation fees because they wouldn't budge because their map is supposedly "right."
http://www.reddit.com/r/technology/comments/b5php/tmobile_trying_to_screw_over_their_own_customer/
If you guys are willing, please upvote. I'd really appreciate it.
Once your locked in....its pretty hard to get out.
Yeah I'm seeing that now. I honestly loved the service, but now that I am moving, it's no good to me.
Contracts blow. Stupidest thing you can ever do is lock yourself into a phone contract, especially when there is the possibility of moving, and the FACT that in a few months, some OTHER carrier will probably offer a better deal. Might as well avail yourself to the chance!
It is ALWAYS better to buy your phone outright.
Note: I suspect that eventually, the US carriers will be forced out of their contract practices.... we in CANADA even already have a new NATIONAL carrier that DOES NOT OFFER contracts.
I've never understood contracts personally, I hate being tied into anything just because they give you a sparkly new phone. That's why I'm thankful T-mobile have 30 day rolling sim only deals, I can get huge discounts after a year on a newer phone upgrade, get 350 minutes (any network) unlimited text and free unlimited internet (thank you rewards) for £15 a month and can walk away with only 30 days notice anytime.
Thank god for the sim only plan
thats why you get used phones and no contract.. plus being on an employee plan is always nice
You don't need to get a used phone... the carrier will still sell you the phone without contract, just at the "full price". You can also buy your phone from a STORE rather than from the carrier.
Note: The way the contract works, you end up actually paying SIGNIFICANTLY MORE for the phone through the contract than just buying the thing from a store for full price.
lbcoder said:
You don't need to get a used phone... the carrier will still sell you the phone without contract, just at the "full price". You can also buy your phone from a STORE rather than from the carrier.
Note: The way the contract works, you end up actually paying SIGNIFICANTLY MORE for the phone through the contract than just buying the thing from a store for full price.
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Click to collapse
The problem is that the full price of these devices is quite high. A lot of people can only afford a decent phone by getting the contract.
Another problem I had when looking at the g1 initially was a lack of good data plans on non-contract deals.
The people that are telling you it's cheaper to buy your phone outright... this really isn't the case for the G1. At launch, I purchased my G1 for $179 in 2 year contract. Unlocked would have cost $399. I needed phone service regardless, so the fact that I was paying for service is moot.
Now, when I moved, I knew I wasn't going to still get service, and didn't want to stick with T-Mobile. So I paid the $200 to get out of contract. That brings the total cost of the phone up to $379. That's pretty damn close to the $399 price point I would have paid for an unlocked phone from the start .
To the OP, your only real choice is to live with it or pay the termination fees. Read every contract you sign carefully. Service outage isn't a reason to break the contract. It sucks, but that's US carriers for you.
I appreciate all of the responses but again, why pay for a service I cannot use? I had no intention of moving until after the contract; things changed, so I had no option. I'll just be glad when contracts like this are over with worldwide; cell phones could get away with murder if they wanted to. BLEH I say, haha.
We will see how things turn out with the FCC and FTC. Maybe my complaint will push them over the barrier and stop advertising fake signal readings? Roughly 5 phones report all the same exact thing, but their map is always right apparently.
BBB will probably just tell me to deal with it, so we will see on that too.
Again, thanks guys.
esmith972 said:
I appreciate all of the responses but again, why pay for a service I cannot use? I had no intention of moving until after the contract; things changed, so I had no option. I'll just be glad when contracts like this are over with worldwide; cell phones could get away with murder if they wanted to. BLEH I say, haha.
We will see how things turn out with the FCC and FTC. Maybe my complaint will push them over the barrier and stop advertising fake signal readings? Roughly 5 phones report all the same exact thing, but their map is always right apparently.
BBB will probably just tell me to deal with it, so we will see on that too.
Again, thanks guys.
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Click to collapse
have you upgraded your radio ?
have you tried using EDGE instead ?
you seem more upset with the contract than the service, and one of those two might help things.
if you're at 2 bars with edge, ya, that's pretty bad. 2 on 3g is about average to bounce around at from my experience. 2 - 4 on 3g can mean a person standing between me and the tower.
good luck
That's why I hate contracts. You get a $600 phone for $150, but you're stuck with it for 2 years. And you envy evr1 who gets a new phone while you're stuck with yours and then in 2 years when you get a settle phone, a new one comes out a month later.
Just as an update, T-Mobile received my complaint from the FCC and took the charges off immediately. I'm only left with the last monthly bill.
Goes to show they do care about you... a little.
So how exactly did you get FCC to contact T-mobile, you write them a letter, eh?
The squeakiest wheel gets the oil.
Good to hear it mate . Generally they won't budge as far as cancellation fees, from my experience.
Related
So, I ordered my nexus one with a contract from Google when the phone came out. I was not in a contract with AT&T and had not been for more than 2 years. When the service switched (ported my number) I called AT&T and confirmed that my service was canceled. Everything is all good. Well, a month later I got a bill from AT&T for a full month.... I called them and they said that since I was a week into my billing cycle they billed me for the FULL month and would not, will not, & cannot refund the time I could not use the phone. I called a few times and spoke with management (I was polite & professional the whole time!).
I then contacted my credit card company for the amount I thought I shouldn't have had to pay. Card Company gave me a temp credit. Few days later AT&T gave the amount back to me that I was seeking and the card company reversed my credit. All good I though. Then I received an email from AT&T saying I have a past due amount. THE EXACT AMOUNT THEY GAVE ME BACK!!!! So yeah, they gave me the money I was seeking and are now asking for it back???? I have yet to call them but it is due on the 19th.
This is one reason why I left AT&T. And they have the best reception in the area. I still left them and I get this kind of crap after being a loyal customer since 03. Stupid company.
Just wanted to Vent!
Thank you!
LOL, I still owe them like 300 bucks, most likely won't ever get it. With my android phone, I send them to voicemail when their collections company calls me ha.
Is there any phone company that is not a big jackass? I mean big 4 (Verizon - Lock down high way / even bigger jack ass, ATT - jack ass, Tmobile - their N1 pricing is wack, sprint - bad and slow service) I mean come on whatever happens to honest bunsiness???
I tried the iPhone 3GS on AT&T for a couple of weeks but cancelled without issues. Only had to pay a restocking fee and a prorated fee for what airtime I did use. My cousin did the same, but they charged her the restocking fee, the prorated amount, AND an ETF! And she cancelled during the remorse period! Took a couple of months for her to get everything straightened out, but it was a major PITA for her.
Actually Sprint is not bad at all from what I've heard from colleagues. And their pricing is extremely aggressive! I'd never leave a GSM carrier though.
mazzarin said:
Actually Sprint is not bad at all from what I've heard from colleagues. And their pricing is extremely aggressive! I'd never leave a GSM carrier though.
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Agreed... the only reason I haven't considered switching to Sprint thus far is because I would prefer GSM, but more imporantly LTE in the future...
uansari1 said:
Agreed... the only reason I haven't considered switching to Sprint thus far is because I would prefer GSM, but more imporantly LTE in the future...
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If you live in a Wimax area, Sprint's Wimax will be available on phones by this summer. It'll be about a year for LTE devices to start popping up for verizon. If you change your device every year, then you won't miss anything.
I'm not to worried about LTE right now because I have to get a new phone with in the next month or so. I wanna keep it for more than a year so LTE is two device's away, one now and one 18 months from now at the earliest.
Can anyone confirm is sprint still cancels contracts that exceed 5gigs. Easy way out of a contract when LTE comes out.
FWIW, its not just AT&T, its all of them.
I love AT&T and refuse to switch to anyone else. That being said, in November, I switched to VZW for the Droid. I had it 10 days and was miserable so I cancelled and switched back.
Needless to say, VZW has still yet to send me back the full amount they owe me for the rest of the month I paid for and never used. This is now 4 months later.
NexusX said:
Is there any phone company that is not a big jackass? I mean big 4 (Verizon - Lock down high way / even bigger jack ass, ATT - jack ass, Tmobile - their N1 pricing is wack, sprint - bad and slow service) I mean come on whatever happens to honest bunsiness???
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TMobile has nothing to do with the Nexus One pricing
If you want to *****, then ***** about Google's pricing scheme. TMobile is a business and when the day is over they need to make money... so they cannot just hand out Nexus Ones and take a hit for each one they sell.
deekjx said:
If you live in a Wimax area, Sprint's Wimax will be available on phones by this summer. It'll be about a year for LTE devices to start popping up for verizon. If you change your device every year, then you won't miss anything.
I'm not to worried about LTE right now because I have to get a new phone with in the next month or so. I wanna keep it for more than a year so LTE is two device's away, one now and one 18 months from now at the earliest.
Can anyone confirm is sprint still cancels contracts that exceed 5gigs. Easy way out of a contract when LTE comes out.
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I just left Sprint and can say that I haven't seen anyone successfully get out of a contract for that as far back as I can remember. A more successful way was to go into a Sprint roaming area and burn through minutes. The contract itself states that if you use > 50% of your minutes in roam they have a right to terminate your contract. On most phones you can just set it to Roam Only and then call movie phone or something similar and just let it run during the unlimited periods. It may take a few months but they generally send a letter stating they will terminate your service as you will end up costing them more than they are making from your plan in roaming fees to their roaming partners.
However, Sprint's service and network was actually quite good for my needs. Everywhere I went I either had Sprint service or roamed onto Verizon for voice (not as often as I would have expected). I even had coverage in areas that my wife did not with Verizon. Now, I think their choice of WiMax will eventually come back to haunt them, but they do have a decent sized rollout of WiMax currently and their plans are very aggressively priced.
They are quite the evil little company
Good to know that they do not pro-rate the monthly charge when you cancel.
I'm switching in a week!
Ever since the news on the possible buyout of tmobile, ive been looking into other possible carriers and sprint seems to be the best fit. Im on a no contract family plan now and refuse to go with at&t. Verizon is appealing but I beleive its going to cost a lot more to get what im getting already or through sprint. Although there is no real hurry since the deal has not gone through, i am really liking the deal on porting your number or for $125 and google voice integration. I live outside philadelphia so the coverage looks good. Ive also tried the aim email discount and appears to give me a discount on the 1500 family plan. So I would like to hear others opinions on whether I should jump on now or wait. I figured i could sell my samsung vibrant now since its still worth some money and help pay for two evos.
Hell No
Don't buy an Evo as it is now outdated. Sprint has good service but you need to root to unlock the Evo's capabilities. Don't jump the gun yet as the deal may not go through. I would say wait till summer for the Evo 3D or for the Samsung Galaxy S2! Any who if the deal does not go through I will go back to T-Mobile because I travel to Europe a lot.
mustang_52 said:
Ever since the news on the possible buyout of tmobile, ive been looking into other possible carriers and sprint seems to be the best fit. Im on a no contract family plan now and refuse to go with at&t. Verizon is appealing but I beleive its going to cost a lot more to get what im getting already or through sprint. Although there is no real hurry since the deal has not gone through, i am really liking the deal on porting your number or for $125 and google voice integration. I live outside philadelphia so the coverage looks good. Ive also tried the aim email discount and appears to give me a discount on the 1500 family plan. So I would like to hear others opinions on whether I should jump on now or wait. I figured i could sell my samsung vibrant now since its still worth some money and help pay for two evos.
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Click to collapse
If that aim discount doesn't go through, you might want to try this one
http://www.sprintusers.com/forum/showthread.php?t=173903
I believe it's only for new customers or upgrading customers so it might work in your situation. 1600min is $109.99 + $10 per smart phone for premium data
Ill keep that in mind as both seem to work for the discounts. My plan is to get the evo with the $125 credit which basically almost pays for itself, then sell it when the newer phones comes out. I just hate to wait it out and lose out on the porting discount but I also dont want to make a mistake either.
mustang_52 said:
Ever since the news on the possible buyout of tmobile, ive been looking into other possible carriers and sprint seems to be the best fit. Im on a no contract family plan now and refuse to go with at&t. Verizon is appealing but I beleive its going to cost a lot more to get what im getting already or through sprint. Although there is no real hurry since the deal has not gone through, i am really liking the deal on porting your number or for $125 and google voice integration. I live outside philadelphia so the coverage looks good. Ive also tried the aim email discount and appears to give me a discount on the 1500 family plan. So I would like to hear others opinions on whether I should jump on now or wait. I figured i could sell my samsung vibrant now since its still worth some money and help pay for two evos.
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Click to collapse
as much as I would outright say "Go Sprint!", I would recomend you find someone that Actually has a Sprint phone, and one with 4G, have them bring it to your house (or where ever you use your phone most, perhaps a fave bar?), and TEST the service. Same with work.
That being said, it sounds like you have a good plan in place for keeping current with the best phones.
Good Luck!
The other factor is that I can still get singer decent money for my vibrant now.I'm afraid that if I wait too long I won't get much for it. I did go to the mall and test out the phone in there but I don't know if they have some setup to boost the signal. But it had good speed there
Sent from my SGH-T959
I joined sprint from T-mobile and have no problems... AND I have the evo
Dont do it...sprint is evil
Sent from my PC36100 using XDA App
I have a plan on both, and in my particular locale it basically (ignoring pricing) works down to two things. Sprint has much better overall "make and do not drop" call coverage, and T-Mobile has far far superior data speeds but notably less reliable coverage. Again, both of these things are entirely area dependant and may not apply to you at all.
Sent from my PC36100 using Tapatalk
I like sprint overall. I like tmobile more, but with the sero plan sprint is my best value. if I were to ever get kicked off sero I was planning to go back to tmobile. Too bad now that idea isnt looking so hot.
ShawnGotBANDZ said:
I joined sprint from T-mobile and have no problems... AND I have the evo
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Click to collapse
Me too.
Why don't you first sign up and try the service WITHOUT cancelling your T-Mobile account and hold off on porting your number over until you've tried out Sprint during the initial 30 day trial period. During the initial 30 days, you can try the Sprint service out in the areas that you'll most likely use it and get a more accurate assessment of how good the service will be FOR YOU, instead of people's opinions here (especially knowing that service will vary from area to area). Afterwards, if you like the service, then port your T-Mobile number over and you'll be good to go. But if Sprint's service and the phone aren't what you hoped they would be, return the phone within your 30 days and try another carrier.
However, keep in mind that I'm not sure what the requirements are for the $125 service credit are - I would read the fine print and make sure you get information from a corporate store.
Hope this helps.
I asked this in my other thread 3 times, but did not get an answer:
Which department has more authority at tmobile; Retentions or Customer Loyalty? or are they the same?
Thanks
My guess is no one knows. Maybe you would have better luck on the Tmob forums?
Keep asking.
We won't answer till you get to a certain threshold of times asked.
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
retentions definately lol because they try to keep you with the company by giving you incentives and any deal they can throw at you
kaintfm said:
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
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Click to collapse
no. first one had for about 8 months and the volume down button randomly stopped working.
This second one has now started to randomly reboot; even when on stock.
both of my Vibrants i have kept in perfect condition without a scratch or drop on them. they have actually both looked 100% new when sending them back...
Im just sad that tmobile is not the same company they were a year ago. After speaking with them several times in the past few days, and all the ads and new plans with data caps, I see VERY LITTLE diff between tmobile now vs the other big companies. maybe a little cheaper plans. but the customer service and customer loyalty that I think we all loved is pretty much gone and the closer the merger is to going through and then once through, it will only get worse.
Im just ranting here because most of us that have vibrants have tmobile and this is the forum i am on most of the time.
kboater said:
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
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Click to collapse
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
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Click to collapse
I'm gonna have to agree with you on some things but he's got some valid points.
After 3 replacement phones, you are allowed to change your phone to a different phone. I know this for a solid fact because I am on my 3rd vibrant replacement (first one screen just died on the first day, second one blew a speaker) and I asked several employees over the phone I spoke to, and they were very clear that if my phone broke one more time I could get a different phone since obviously there was really nothing I could have done to cause those defects. If it was more expensive i'd obviously have to pay some kind of difference though, which is understandable but annoying seeing as that you've already gone through so many phones. (The BEST customer service would do this for free since the customer was inconvenienced so many times, which is supposedly what T-Mo is according to J.D. I believe a few years in a row?)
Also, i've noticed their customer service drop recently as well. They aren't as willing to make changes... I accidently ordered some bullshi* that was included on the vibrant when I first got it, and of course it tacked on 15 bucks a month to my bill. Had it running for 2 months before I caught it, and when I called it I asked if they could wave anything, even a month... nope nothing... Thats some ****... and i've got 4 phones with them and paying $230 a month... and been with them since 2002. So 9 years? And wouldn't wave 30 bucks.... So go figure that one for yourself.
The problem is corporate will be corporate and thats why businesses today are such flop shi* piles. Businesses now hire by how much your resume gleams, not by how good you actually are in the field... and i've noticed so many morons working in such high paying jobs all because they fiddled in school (which didn't make them any smarter I might add you) and got some job being a high paid idiot making mistakes their entire life.... the exact opposite of their resume usually.
What i'm trying to say is that T-Mobile is like any corporate company. They used to be different, but they are just following the same footpath and making the same mistakes every other company makes...
It would be great to see a company like Google swallow up T-Mobile. They have the funds necessary to create a cell network literally out of this world, and the technology to introduce exclusive phones into the lineup sort of like an IPhone deal that ATT used to have. Or they could just put phones on their service a few months before anyone else got them for a head banger.
Really it kind of googles my mind why google never considered purchasing a company like T-Mobile in the first place. They do literally everything, they have Android which went from bull**** to the biggest player and hugest threat to apple since World War 2 and Hitler invading Poland overnight.
Googles huge establishment in literally everything makes them able to offer low plan rates as well. Google could afford to initially take a loss. Hell the last report I could find on a quick "GOOGLE" search of the company value was in 2009 they were valued at $220 Billion dollars.
Just to give you an idea, I pulled up Verizon and they are at $96 Billion... And they have the "Largest" network according to that stupid nerdy guy in the commercials, and his gooney followers who have no lives except to "Hear Him Now".
Ok i'm done ranting, and Verizon sucks the Ball Cheese droppings off my testicles!
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
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1. they did tell me it was a new policy. as i was able to do it in the past. now twice they said they have had policy changes. so yes, its a new change and they said part of it is because they do not have any more "no contract" plans. The only options they gave me over and over again was to sign a new contract
2. well its not buyers remorse when you have had a phone for 1 year. i understand what you are saying though. but what i am saying is that tmobile used to look and see how loyal of a customer you have been and make exceptions
3. they told me this $20 warrenty exchange fee is new
4. i know you said this has been policy for AGES, but they have done it for me twice in the past, so either they went around the policy for me, and never told me....or
5. again, case-by-case basis. its basic business. I know a little about business too. (undergrad in business, masters in business, worked in customer service management, now back in school again) not that any of those degrees matter, but im saying knowing about customer service and business; you look at your really good customers and you do what you can to retain them as customers.
maybe these "changes" have nothing to do with att, but my point is that tmobile (as we knew it) has changed. Hell, even the retentions rep yesterday told me they have gone many big changes and policy changes in the past few months.
All im saying is that tmobile used to look at their loyal customers and do what was necessary to keep them. Im saying that they are not doing (at least nearly as much) anymore and this makes them much more like any other cell phone company.
Hello everyone,
After the worst customer experience EVER with T-mobile...I am moving on from my beloved Vibrant. Here is what happened... I paid retail for my phone using the "Equipment Instalment Plan" and entered into the non-contract plans. At that time I was told that once you enter these type of plans you cannot go back to contract plans or get phones at the discounted price unless I start over with a whole new account only to find out that in Oct 2011 I was placed onto a contracted plan which I never authorized. In most cases it wouldn't have been a big deal, but was because my some dropped my phone on my cement driveway and cracked the screen, so after finding out that it would cost $130 for the insurance replacement (I mean really, after paying all the insurance it still costs that MUCH!!! Insurance on other carriers replaces phones for way less and even free on Verizon) and just replacing the screen isn't that much different.
Anyway, I was told I could not upgrade unless I paid retail. But, T-mobile changed the way that works. When I first started the "EIP" plan, you would pay the full retail value of a phone in payments split up over 21 months which would be added to your monthly phone bill and all you would pay upfront was the first monthly instalment, but now they make you pay 1/3 of the retail value of the phone upfront and the rest over 21 months. Which to me defeats the purpose because that is basically what you pay for a phone on a 2 year contract and then of course you don't have to pay any more toward the phone after that.
So now we go back to the problem of being on the contract I never agreed to. The rep said they knew that you couldn't get back onto a contracted plan after going to EIP plans, but somehow I was able to and they couldn't reverse it. The rep said I could file a dispute by email because no one could take care of it over the phone. So, I filed my dispute and never heard back. I was really busy with work and family and basically put this whole issue on the back burner for a few months but checked back with T-mobile at the beginning of June and was told they never got my dispute. I saved my email I sent and informed them that I have confirmation they received it...still, was told I had to filed my complaint all over again. So I did and had to wait 10 days for a response which OF COURSE was declined.
I called T-mobile back (I should add that this whole time I have been very friendly with everyone I spoke to and never once got loud or disrespectful) and explained everything going on and explained that my only intention was one of two things, either pay retail on the EIP plan like I originally should have....just that it should be done in the same manner as my vibrant which was my payment upfront be only the first of 21months, or give me the upgrade price since I was put on a contract without my consent and never used an upgrade on my account. Keep in mind that at this point it has been over two years since I got my Vibrant. I was told no and no. My only option was to pay 1/3 retail and the rest over 21 months or buy a phone somewhere else.
My intention was never to leave....in fact, I was only promising that would be there for another two years, T-mobile would not be losing out on anything except keeping a customer longer and I have been with them for 6 years already. But at this point I told them either give me an upgrade or I will take my business elsewhere. The rep said they didn't want to lose my business and that they would either put me on my previous non-contract plan or they would give me the upgrade price on a new phone. So I put aside the fact that it took over 6 months for them to give in, I agree to just go with the upgrade price and stay on contract. I asked the rep if I could go to a store to complete my purchase and they said yes. So I go to the store and the rep at the store said I was misinformed on the phone and could not get the upgrade price. My only option is to pay retail.
Now I'm back to my original spot...I can only pay retail, like I did with my vibrant and be on a contract I didn't agree to and obviously didn't want in the first place, the rep I spoke to the first time couldn't figure out how I got onto contract, but couldn't reverse it and even agreed that my situation didn't make sense. I know I could get a phone on craigslist or something, but I wanted something new and an upgrade, but now it's all about the principle of the business ethics T-mobile is using with me. So as a last resort, I go to the forums on T-mobile website and post my problem there. I get several responses saying I should contact a forum this specific forum moderator (name withheld, I don't want to get into trouble) because she is known for fixing issues like mine. So I did...AND NO RESPONSE, I sent another private message and again no response and this went on for 2 weeks.
So I hit my last straw...I'm moving on. My wife and I each are getting SGS II's free and will be on a cheaper plan then we had with T-mobile by going with Sprint. I have never used Sprint, it could turn out that I don't like their service areas compared to T-mobile in my area or their network seems sluggish but either way, T-mobile again lost another long time customer.
If you actually read through all that then thank you for listening to my complaint. I didn't even list every detail about the situation and some of the events just make it even more ridiculous.
I loved the phone, but that is only because of the developers on this site. I mean that literally. So special thanks to all the devs out there...they certainly deserve every thanks they get and then some.
FaultException-thanks for your fast and detailed responses and work with CM9.
jrongi1-thanks
Cyanogen-thanks
serendipityguy-thanks for your kernel bible
bay_wolf-loved your toolbox (haha, that sounds bad)
Fishman0919-thanks for reviving bionix
Sombionix-thanks for bionix
Romanbb-Thanks for work (loved them all)
krarvind-thanks for Slim ICS (used that for while)
sixstringsg-thanks for Glitch (My fav kernel)
Jellette-thanks for all the choices (hope life is well and live long and strong)
So many more I can't think of off the top of my head so thanks to everyone and I wish you all the best.
Wow.. seems like everything really went against you throughout the process. Instead, I wouldnt even waste time and would have began by threatening to cancel my (nonexistant) contract through the cancellation department since they have more power than your average rep.
But what is done is done, and I would do the same if I encountered that.
You might not like sprint and their mess going on over there with slow network and sketchy plan with wimax and lte. In other words, you might be miserable with their speeds, regardless of unlimited plans. Good luck. I'm looking to upgrade this vibrant to the s3 soon enough too. Served me well and still holds up against most low and mid range phones, but my GPS is just..
Sent from my SGH-T959 using xda app-developers app
I know I may not care for the speeds and all, but 90% of the time I am connected to wifi anyway so it really isn't that big of a deal and there are a few people I know around here on sprint that get good data speeds. I am in MN, so it's not like the network would get as overloaded as if I were in LA or NY. Plus I got the phone for free, and it's a good phone...but only time will tell. I will miss the trusty Vib, but I am going to use it as a music player I think...cracked screen shouldn't matter to much using it for that.
What's happened to T-Mobile's customer Service?
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
os2baba said:
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
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Look at their Monthly 4G plans. They are very in-expensive and contract free. (You can just buy a SIM and pop it into any unlocked/t-mo phone)
I'm contemplating on if I should switch to T-Mobile because as of now I'm paying $100+ a month but if I switch to T-mobile my phone bill will be $42.50. Should I pay that ETF and just switch. Please help me out guys.
ATT just added a new charge that isnt government mandated, its 62 cents or something, you can get out of your contract by following this:
http://smartphones.wonderhowto.com/how-to/get-out-your-at-t-contract-early-without-early-termination-fee-etf-0147120/
I would if you are going to see that much of a monthly savings. There are a lot of other things to consider such as coverage area, length of your current contract (i.e. how much is it going to cost to get out of it). Do a cost/savings analysis. Should make the decision easier. My quick and dirty math says that you'll save $1,380 over the life of a two year contract and only pay $350(?) to get out of the ATT contract. Just my 2 cents...
peaster3 said:
I would if you are going to see that much of a monthly savings. There are a lot of other things to consider such as coverage area, length of your current contract (i.e. how much is it going to cost to get out of it). Do a cost/savings analysis. Should make the decision easier. My quick and dirty math says that you'll save $1,380 over the life of a two year contract and only pay $350(?) to get out of the ATT contract. Just my 2 cents...
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So are you saying its worth it
LeKtRiCzzz said:
So are you saying its worth it
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He is saying yes.
$100 a month for 24 months = $2400 over 2 year contract
$42.50 a month for 24 months =$1020 over 2 years
Difference of $1380, and with $350 calculated in, you will save $1030 over 2 years.
Question is, will the $42 plan fulfill your needs for the next 2 years... if so, go ahead and pay the ETF and switch. You'd have broken even in 6 months from the the money you'll save.
If I can get out of the contract because of the .62 cents they added a month then that would be fantastic
LeKtRiCzzz said:
If I can get out of the contract because of the .62 cents they added a month then that would be fantastic
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you're gonna cancel anyways right, so play the Tax card first.... it's worth a try.
Just read through the thread, basically it's a breach of contract and you don't authorize the charges. option 1) to remove the charges as they breach your contract, you don't want them shown on your statement at all. They really have no control and can't do this obviously. so fall on to option 2) Cancel your contract immediately while waiving the Early Termination Fee and allowing you time to find another carrier because you don't agree with their breach of contract.
You'll have to try a couple times, at that point if the answer is NO, then it will always be a NO. They notate your account well.
Finally, tell them how VERY VERY disappointed you are in their service and the way they are handling this, in your right mind you cannot continue to do business with them, even if you have pay the ETF (Which you think you shouldn't). it's a matter of principal, which AT&T seems to lack in or something like that. DO NOT MAKE IT THE REPS issue, it's not their fault, you have to remember they're also following protocol. just be clear that when you refer to "YOU" you're really referring to AT&T as a whole and AT&T's management.
Be firm, but please be nice, yelling, being mad is NEVER EVER get you anywhere with a service rep.
for the reasons above, I've NEVER paid Activation fees, upgrade fees, etc etc.... They've always waived them for me.
n19htmare said:
you're gonna cancel anyways right, so play the Tax card first.... it's worth a try.
Just read through the thread, basically it's a breach of contract and you don't authorize the charges. option 1) to remove the charges as they breach your contract, you don't want them shown on your statement at all. They really have no control and can't do this obviously. so fall on to option 2) Cancel your contract immediately while waiving the Early Termination Fee and allowing you time to find another carrier because you don't agree with their breach of contract.
You'll have to try a couple times, at that point if the answer is NO, then it will always be a NO. They notate your account well.
Finally, tell them how VERY VERY disappointed you are in their service and the way they are handling this, in your right mind you cannot continue to do business with them, even if you have pay the ETF (Which you think you shouldn't). it's a matter of principal, which AT&T seems to lack in or something like that. DO NOT MAKE IT THE REPS issue, it's not their fault, you have to remember they're also following protocol. just be clear that when you refer to "YOU" you're really referring to AT&T as a whole and AT&T's management.
Be firm, but please be nice, yelling, being mad is NEVER EVER get you anywhere with a service rep.
for the reasons above, I've NEVER paid Activation fees, upgrade fees, etc etc.... They've always waived them for me.
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I want to hurry up and cancel my contract before a lot of people start doing this but Im not going to be getting my SIM Card from T-Mobile untill Wednesday so should i cancel now or wait until i get the sim card
I currently have eight lines with AT&T and was doing the calculations and I would be saving hundreds of dollars by switching to T Mobile. Then I remembered the old days with T Mobile what I had horrible reception and unstable 3G internet connection. I remember the days when I would be on the highway and needed to get directions or look something up and I immediately would lose internet or drop down to edge and would be frustrated. If you are a heavy phone user and depend on the internet reliability for your business or everyday activities then I suggest not to switch to T Mobile. Actually a friend of mine has T Mobile and has the iPhone and they finally have 3G connection but they probably spend more time on edge then on 3G so if you're not bothered by slower internet speeds then you should make the move and save money. But remember you get what you pay for. On AT&T you're getting super fast LTE speeds that are some times faster than home internet with T Mobile well if you're lucky you'll get 3G for half of the day.
AT&T Samsung Galaxy S4 32 GB Model