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Guys I just wanted to give you a forewarning about T-Mobile's business practices.
I apologize if anyone takes offense but I am simply posting my experience with T-Mobile. I understand I signed a 2 year contract but where I am moving I have horrible service and I am not asking for a sympathy boat either, but if you don't agree with the way T-Mobile handled this, please feel free to upvote this.
tl;dr - T-Mobile's map shows 4+ bars where I'm moving; we (my fiancee and I) get 2... outside and that doesn't include the many dropped calls we get either. I never got a dropped call until I went to the new location. I have to pay $300 in cancellation fees because they wouldn't budge because their map is supposedly "right."
http://www.reddit.com/r/technology/comments/b5php/tmobile_trying_to_screw_over_their_own_customer/
If you guys are willing, please upvote. I'd really appreciate it.
Once your locked in....its pretty hard to get out.
Yeah I'm seeing that now. I honestly loved the service, but now that I am moving, it's no good to me.
Contracts blow. Stupidest thing you can ever do is lock yourself into a phone contract, especially when there is the possibility of moving, and the FACT that in a few months, some OTHER carrier will probably offer a better deal. Might as well avail yourself to the chance!
It is ALWAYS better to buy your phone outright.
Note: I suspect that eventually, the US carriers will be forced out of their contract practices.... we in CANADA even already have a new NATIONAL carrier that DOES NOT OFFER contracts.
I've never understood contracts personally, I hate being tied into anything just because they give you a sparkly new phone. That's why I'm thankful T-mobile have 30 day rolling sim only deals, I can get huge discounts after a year on a newer phone upgrade, get 350 minutes (any network) unlimited text and free unlimited internet (thank you rewards) for £15 a month and can walk away with only 30 days notice anytime.
Thank god for the sim only plan
thats why you get used phones and no contract.. plus being on an employee plan is always nice
You don't need to get a used phone... the carrier will still sell you the phone without contract, just at the "full price". You can also buy your phone from a STORE rather than from the carrier.
Note: The way the contract works, you end up actually paying SIGNIFICANTLY MORE for the phone through the contract than just buying the thing from a store for full price.
lbcoder said:
You don't need to get a used phone... the carrier will still sell you the phone without contract, just at the "full price". You can also buy your phone from a STORE rather than from the carrier.
Note: The way the contract works, you end up actually paying SIGNIFICANTLY MORE for the phone through the contract than just buying the thing from a store for full price.
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The problem is that the full price of these devices is quite high. A lot of people can only afford a decent phone by getting the contract.
Another problem I had when looking at the g1 initially was a lack of good data plans on non-contract deals.
The people that are telling you it's cheaper to buy your phone outright... this really isn't the case for the G1. At launch, I purchased my G1 for $179 in 2 year contract. Unlocked would have cost $399. I needed phone service regardless, so the fact that I was paying for service is moot.
Now, when I moved, I knew I wasn't going to still get service, and didn't want to stick with T-Mobile. So I paid the $200 to get out of contract. That brings the total cost of the phone up to $379. That's pretty damn close to the $399 price point I would have paid for an unlocked phone from the start .
To the OP, your only real choice is to live with it or pay the termination fees. Read every contract you sign carefully. Service outage isn't a reason to break the contract. It sucks, but that's US carriers for you.
I appreciate all of the responses but again, why pay for a service I cannot use? I had no intention of moving until after the contract; things changed, so I had no option. I'll just be glad when contracts like this are over with worldwide; cell phones could get away with murder if they wanted to. BLEH I say, haha.
We will see how things turn out with the FCC and FTC. Maybe my complaint will push them over the barrier and stop advertising fake signal readings? Roughly 5 phones report all the same exact thing, but their map is always right apparently.
BBB will probably just tell me to deal with it, so we will see on that too.
Again, thanks guys.
esmith972 said:
I appreciate all of the responses but again, why pay for a service I cannot use? I had no intention of moving until after the contract; things changed, so I had no option. I'll just be glad when contracts like this are over with worldwide; cell phones could get away with murder if they wanted to. BLEH I say, haha.
We will see how things turn out with the FCC and FTC. Maybe my complaint will push them over the barrier and stop advertising fake signal readings? Roughly 5 phones report all the same exact thing, but their map is always right apparently.
BBB will probably just tell me to deal with it, so we will see on that too.
Again, thanks guys.
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have you upgraded your radio ?
have you tried using EDGE instead ?
you seem more upset with the contract than the service, and one of those two might help things.
if you're at 2 bars with edge, ya, that's pretty bad. 2 on 3g is about average to bounce around at from my experience. 2 - 4 on 3g can mean a person standing between me and the tower.
good luck
That's why I hate contracts. You get a $600 phone for $150, but you're stuck with it for 2 years. And you envy evr1 who gets a new phone while you're stuck with yours and then in 2 years when you get a settle phone, a new one comes out a month later.
Just as an update, T-Mobile received my complaint from the FCC and took the charges off immediately. I'm only left with the last monthly bill.
Goes to show they do care about you... a little.
So how exactly did you get FCC to contact T-mobile, you write them a letter, eh?
The squeakiest wheel gets the oil.
Good to hear it mate . Generally they won't budge as far as cancellation fees, from my experience.
T-Mobile released a statement that contracts will not change in a year(when att takes over) as long as you have sign one before then.
http://tinyurl.com/4o46cfb
Sent from my Vibrant
That is stupid.
Tmo sold, who do they think they are to dictate that nothing will change ?
Are you really that naive ?
Agreed, don't be so naive.
n2ishun said:
That is stupid.
Tmo sold, who do they think they are to dictate that nothing will change ?
Are you really that naive ?
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I have to agree, you shouldn't be so naive. Chances are to avoid any trouble they will honor all existing contracts, but what happens to people that are not in a contract?
What happens to those of us who are month to month? Chances are At&t will force us to switch to a new rate plan and give us a few months to do so before they cut us off completely.
Wow. Such hate for AT&T. I don't get it.
I had been a happy customer of theirs for more than 2 decades (Original AT&T Wireless -> Cingular -> AT&T). My plan from the original ATT Wireless was grandfathered in and survived two corporate takeovers. In other words, I was out of contract more than 10 years ago and they never forced me to upgrade or change.
The only reason I switched to T-Mo is the phone and price. I needed a new plan since I could NOT get data into my grandfathered plan. AT&T had really expensive pricing for data, so we switched.
I am actually looking forward to going back. AT&T service was and is really professional. (Cingular's was NOT).
Disclaimer, I do NOT work for them, and I own no AT&T stock. Just stating my own direct experience.
anandneemish said:
AT&T service was and is really professional. (Cingular's was NOT).
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My wife and I have logged many hours with AT&T's support voice menus, scripts, learned the thick accents, and have many of the responses memorized. I get paid quite well by the hour and it insults me why I should pay to get the runaround by thick layers of departments for which AT&T is famous.
I was a happy Cingular customer. AT&T bought them. I left for obvious reasons. Now I'm with Tmobile. My recent experience with AT&T over Uverse (oh what could possibly go wrong...today?) is likely an indicator of what I can expect yet again. It took 6 technicians from AT&T to finally replace a cable of a wrong impedance (I may have an BSEE, but its highly counterproductive talking to scripted tech support who will punish scientific arguments.) No thanks. Can you feel the hate dripping?
The Death Star strikes again. Crushing the rebel forces one by one...
No price change until:
A) you need a new contract
B) you are not under contract
C) when you want to add a feature not included in your contract
D) ATT decides to cancel your current plan and offers you a new plan will less features for the same money.
I agree with the approve poster... there will be a GSM monopoly. GSM is a requisite for all international travelers.
Oh Ma Bell, the irony.
SamsungVibrant said:
What happens to those of us who are month to month? Chances are At&t will force us to switch to a new rate plan and give us a few months to do so before they cut us off completely.
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This. My credit sucks. If I think what may happen actually happens, there goes my only chance of actually having service for my beautiful cellphone, unless I go to cricket, which makes me vomit just thinking about using a huawei. Im scared.
Sent from my SGH-T959 using XDA Premium App
The only reason I switched to T-Mo is the phone and price. I needed a new plan since I could NOT get data into my grandfathered plan. AT&T had really expensive pricing for data, so we switched.
Maybe this is not hate but it sure is not love either. Just saying
Guys, you shouldn't worry about pricing.
1. AT&T may have paid for it, but they don't completely own it until the DOJ and FCC do what they need to do. They can still deny it.
2. AT&T wouldn't be dumb enough to piss off current T-Mobile customers to the point where they cancel their contracts, I mean they did just shell out $25 billion in cash (+ $14 billion in stocks or something) for the company, they wouldn't risk losing all of the profit right away.
Plans will be grandfathered. That's a fact. I've worked for the blue devil and they are good on that note. However how will this affect upcoming android phones? With all their sideloading app crappy. Smh. Sprint may be my last resort. I may work for them but I do loathe them..
Sent from my SGH-T959 using XDA App
I'm very worried about this. Granted, it may be some time before these changes actually take effect, but I for one do not currently have a contract, and that is the sole reason I switched from at&t to tmo. Now after purchasing 4 phones at full price so that I could keep my cheaper monthly rate, I'm fairly certain that at&t is going to force me to go with one of their plans. I like my unlimited data for 25 bucks a month. Will at&t do that for me? Past experience says a hearty, resounding, "no".
Sent from my HTC HD2 using XDA Premium App
Well it looks like if you stay with ATT/T-Mobile, you will have to get a new handset due to the AWS spectrum.
http://tinyurl.com/67f7osl
Mazz
Mazz35 said:
Well it looks like if you stay with ATT/T-Mobile, you will have to get a new handset due to the AWS spectrum.
http://tinyurl.com/67f7osl
Mazz
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Not for those of us with Vibrants since they are capable of both AWS spectrums.
AT&T giving a twelve month window for the merger to take place is extremely optimistic. Maybe if the FCC and justice department was put in place by the GOP. We are probably looking at 16-18 months for approval given Ma Bell's monopoly history.
Sent from my Vibrant
Longcat14 said:
Guys, you shouldn't worry about pricing.
1. AT&T may have paid for it, but they don't completely own it until the DOJ and FCC do what they need to do. They can still deny it.
2. AT&T wouldn't be dumb enough to piss off current T-Mobile customers to the point where they cancel their contracts, I mean they did just shell out $25 billion in cash (+ $14 billion in stocks or something) for the company, they wouldn't risk losing all of the profit right away.
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AT&T is not so much after the T-Mobile business or customers, it is more desirous of the T-Mobile AWS spectrum. See Confirmed:
AT&T wants to use T-Mobile's AWS spectrum for LTE buildout" over on Engadget. AT&T have proved over and over again they could not care less about customers. So do I think they would be foolish enough to "piss off" T-Mobile customers? Sure in fact many of the T-Mobile current customers have already been "pissed off" by AT&T and are on TMO because of that!
wpbcubsfan said:
Not for those of us with Vibrants since they are capable of both AWS spectrums.
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Ok... good to know that. I was a bit worried after reading that.
Mazz35 said:
Well it looks like if you stay with ATT/T-Mobile, you will have to get a new handset due to the AWS spectrum.
http://tinyurl.com/67f7osl
Mazz
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It does appear to be that way. I had planned on purchasing on upgrade the LG G2X and the new lg tablet but now it is up in the air. What a time for T mobile to spring this. I got away from AT&T 14 years ago(have been with T Mobile the whole time) and do not want their level of service and pricing again. I guess Verizon is about the only choice for me as I certainly do not want Sprint. I wonder if T mobile will continue to roll out some of the new phones from LG one of which is rumored to be Vanilla android, or will this just coast till the deal is completely done.
Longcat14 said:
Guys, you shouldn't worry about pricing.
1. AT&T may have paid for it, but they don't completely own it until the DOJ and FCC do what they need to do. They can still deny it.
2. AT&T wouldn't be dumb enough to piss off current T-Mobile customers to the point where they cancel their contracts, I mean they did just shell out $25 billion in cash (+ $14 billion in stocks or something) for the company, they wouldn't risk losing all of the profit right away.
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Well, you never know. From my assumption, they only purchased T-Mobile for their 4G towers, they are going to use the existing ones to boost their own 4G LTE network to most of the country (and by most, I mean like 97 percent) including rural areas. Head over to Engadget, what might happen in one year might be interesting.. I am definitely not a fan of AT&T but theoretically their plan seems solid.
Just my ideas on it. Take them as you want..
Grandfathered
I'm just wondering just how long AT&T is going to allow my the TMO unlimited calling, unlimited data, $10 HotSpot plan to stay in force? Debating on riding out existing contract and then updating to Vibrant 4G and re-up before they stick it to me....or maybe that will be too late because it'll already be under AT&Ts BS data contracts.
I was with AT&T for years until they made it clear they could care less if I stayed with them or not. They would offer you the world to switch but if you were already a customer, they wouldn't offer you squat to reup.
The only good news potentially is that TMO has notoriously bad reception in rural areas (in Texas anyway) where AT&T is much better.
Longcat14 said:
Guys, you shouldn't worry about pricing.
1. AT&T may have paid for it, but they don't completely own it until the DOJ and FCC do what they need to do. They can still deny it.
2. AT&T wouldn't be dumb enough to piss off current T-Mobile customers to the point where they cancel their contracts, I mean they did just shell out $25 billion in cash (+ $14 billion in stocks or something) for the company, they wouldn't risk losing all of the profit right away.
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The USA will approve AT&T's buyout. AT&T says yes when Tmobile says no to unlimited government wiretapping. With Tmobile, they always say, "sorry" when records or access is wanted. The green light for this was long in the works.
Hey guys,
This isn't a thread to give instructions on how to screw Sprint over, nor is it how to get out of yours. I'm just telling you that they let me out.
I cited the fact that my service is miserable, with really low speeds, along with the fact that their new agreement with Lightsquared means that my EVO will never be able to get their 4g service, which I was promised when I signed up. They agreed with my position, and said that if I returned my phones when I left, they would waive the ETF, which I think was very fair of them. Like I said, I wasn't out to screw them over or get over on them, which is why I'm returning the phones to them. They gave me a full month to find new service as well.
Just wanted to tell everyone this so that if you're having a similar situation with service and want to switch (and aren't greedy!!!), Sprint will work with you. That being said, I'll miss this forum when I switch, and all the great Devs. I'm switching back to Verizon, and getting myself the new HTC Rezound, which I hear is phenomenal, along with beautiful Verizon 4G!!!!
I got out of my ETF in June, citing the same reason, slow 3g speeds. I do not have to turn in my phones to sprint, that seems a little shady to me. YOU bought the phones, YOU own the phones. You should NOT have to give them back, you have no reason to, they are YOURS.
Good idea, I'm getting near that move myself. It is rather silly I own a 4G phone that has never and will never see the use of 4G, considering it was sold as such.
Wonder if I can use that to force an upgrade in January. Dropping Premium really sucks, because now I'm stuck with a phone that will never see 4G or be able to get LTE, probably, until Jan 2013.
sitlet said:
I got out of my ETF in June, citing the same reason, slow 3g speeds. I do not have to turn in my phones to sprint, that seems a little shady to me. YOU bought the phones, YOU own the phones. You should NOT have to give them back, you have no reason to, they are YOURS.
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Honestly, I would have liked to keep the phones and sell them, but I don't think it's unreasonable for them to ask for them back in exchange for waiving the fee. That's what the ETF is there to prevent. Otherwise, they would have given me a $500 phone for $99 bucks, and I could just cancel my service and sell it. I think it's a fair offer for letting me out of my contract after only 4 months, and that's why I took it. I was surprised they let me out at all.
Amazon Wireless has all phones for a penny today for new activations, so I grabbed two Rezounds for 2 cents, and activated my new Verizon account!!!!
Going to need a new handle.
I have my Evo and with an AOSP Rom, my 3G is pretty solid, and I am in Bethpage.
Where on LI are you that your 3G is slow?
I live in North Bellmore, and got no reception in my house until they sent me an Airave, and I go to SUNY Old Westbury, where there is literally no reception whatsoever. I have to force roam on Verizon's towers, and that only gives me 1x unless I do the PRL hack. I shouldn't have to pay Sprint to roam on Verizon's towers on 3g, when I can get a better phone, and get Verizon 4g for just a bit more.
Yeah, once you go north of the LIE or NSP, the service blows. I am shocked that the service is bad in NB. My father lives in Wantagh right off of Jerusalem and I still get solid speeds. Just as good as his Droid X2.
Good luck with the Rezound. It's a sweet phone and VZW service is great, just really expensive compared to Sprint. See if SUNY Students get some kinda discount from Big Red. More often than not, there is some sort of price break offered.
I had Verizon before I switched to Sprint in June...Their service is great. I get a 19% discount through my job, and they said they'll put that back on for me once I activate the phones. Nice to get $30 off a month, makes it a bit more reasonable, plus all of Nassau County is 4g enabled. Suffolk County is still only 3g though, which is a bit of a bummer, but w/e....I'm not there that much.
I'm going to give them a call tomorrow and see if I can work something out with them. With full bars of 3G it takes, literally, 1.5-2m for my Facebook home page to load. It's beyond abysmal. Add to that the fact that 4G is listed on their map as everywhere in my town (and yet I've been able to get one bar of it one time anywhere around here) it is useless.
I have no problem handing my phone over, I just want out (especially since Rezounds are $.01 right now ). We'll see, I s'pose.
Evo4gLI said:
I had Verizon before I switched to Sprint in June...Their service is great. I get a 19% discount through my job, and they said they'll put that back on for me once I activate the phones. Nice to get $30 off a month, makes it a bit more reasonable, plus all of Nassau County is 4g enabled. Suffolk County is still only 3g though, which is a bit of a bummer, but w/e....I'm not there that much.
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When i was talking to one of the business sales reps last year, he mentioned that LI east of Rte 110 should be LTE enabled by Q1 2012. Not sure how accurate that info is, but that would be great to have it so quickly.
Evo4gLI said:
I had Verizon before I switched to Sprint in June...Their service is great. I get a 19% discount through my job, and they said they'll put that back on for me once I activate the phones. Nice to get $30 off a month, makes it a bit more reasonable, plus all of Nassau County is 4g enabled. Suffolk County is still only 3g though, which is a bit of a bummer, but w/e....I'm not there that much.
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I haven't had any problem either. I get a pretty fair discount so I can't complain.
Just got off the phone with a retention supervisor and they could not wave the ETF due to data speeds because there was not any guarantee of speed in the contract. I have 15 months left on my contract and I've been with them for 4 years. I am switching to Verizon because it is a lot better in my area. They did offer me a one-time $25 credit but i refused it out of principle. They should let people who want to leave go when they KNOW they cannot compete with verizon. Slowly Verizon will slow down from overuse and the system will balance. Contracts are evil /rant
Just got off the phone with a retention supervisor and they could not wave the ETF due to data speeds because there was not any guarantee of speed in the contract.
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Yes there is, the contract guarantees 3g speeds between 600kbps and 1300kbps when you are within sprint's coverage area. Call back and speak to another retentions rep, or email [email protected] with your situation, and you will get a callback from a rep from his office within 48 hours.
sitlet said:
Yes there is, the contract guarantees 3g speeds between 600kbps and 1300kbps when you are within sprint's coverage area. Call back and speak to another retentions rep, or email [email protected] with your situation, and you will get a callback from a rep from his office within 48 hours.
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I too do not want to "rip-off" sprint but this applies to anywhere where the coverage map says I get coverage, correct?
Sprint just cancelled my services ETC free due to excessive roaming.....go figure.
Sent from my PC36100 using XDA App
slimno19 said:
Sprint just cancelled my services ETC free due to excessive roaming.....go figure.
Sent from my PC36100 using XDA App
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So what network are you on now? You still have the pc36100 tag.
Sent from my htc evo using tapatalk
sitlet said:
Yes there is, the contract guarantees 3g speeds between 600kbps and 1300kbps when you are within sprint's coverage area. Call back and speak to another retentions rep, or email [email protected] with your situation, and you will get a callback from a rep from his office within 48 hours.
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Can you provide a source for this? I am getting 2-8 kilobytes per second where i live using sprint. I am already up to 66 gigabytes of roaming data this month (and 30 last month) so I'll probably get kicked soon anyway, but it'd be nice to get out faster. I've called them complaining and trying to get out etf free 3 times and I dont think one more call is going to help without the exact quote. Thanks a bunch.
Hello everyone,
After the worst customer experience EVER with T-mobile...I am moving on from my beloved Vibrant. Here is what happened... I paid retail for my phone using the "Equipment Instalment Plan" and entered into the non-contract plans. At that time I was told that once you enter these type of plans you cannot go back to contract plans or get phones at the discounted price unless I start over with a whole new account only to find out that in Oct 2011 I was placed onto a contracted plan which I never authorized. In most cases it wouldn't have been a big deal, but was because my some dropped my phone on my cement driveway and cracked the screen, so after finding out that it would cost $130 for the insurance replacement (I mean really, after paying all the insurance it still costs that MUCH!!! Insurance on other carriers replaces phones for way less and even free on Verizon) and just replacing the screen isn't that much different.
Anyway, I was told I could not upgrade unless I paid retail. But, T-mobile changed the way that works. When I first started the "EIP" plan, you would pay the full retail value of a phone in payments split up over 21 months which would be added to your monthly phone bill and all you would pay upfront was the first monthly instalment, but now they make you pay 1/3 of the retail value of the phone upfront and the rest over 21 months. Which to me defeats the purpose because that is basically what you pay for a phone on a 2 year contract and then of course you don't have to pay any more toward the phone after that.
So now we go back to the problem of being on the contract I never agreed to. The rep said they knew that you couldn't get back onto a contracted plan after going to EIP plans, but somehow I was able to and they couldn't reverse it. The rep said I could file a dispute by email because no one could take care of it over the phone. So, I filed my dispute and never heard back. I was really busy with work and family and basically put this whole issue on the back burner for a few months but checked back with T-mobile at the beginning of June and was told they never got my dispute. I saved my email I sent and informed them that I have confirmation they received it...still, was told I had to filed my complaint all over again. So I did and had to wait 10 days for a response which OF COURSE was declined.
I called T-mobile back (I should add that this whole time I have been very friendly with everyone I spoke to and never once got loud or disrespectful) and explained everything going on and explained that my only intention was one of two things, either pay retail on the EIP plan like I originally should have....just that it should be done in the same manner as my vibrant which was my payment upfront be only the first of 21months, or give me the upgrade price since I was put on a contract without my consent and never used an upgrade on my account. Keep in mind that at this point it has been over two years since I got my Vibrant. I was told no and no. My only option was to pay 1/3 retail and the rest over 21 months or buy a phone somewhere else.
My intention was never to leave....in fact, I was only promising that would be there for another two years, T-mobile would not be losing out on anything except keeping a customer longer and I have been with them for 6 years already. But at this point I told them either give me an upgrade or I will take my business elsewhere. The rep said they didn't want to lose my business and that they would either put me on my previous non-contract plan or they would give me the upgrade price on a new phone. So I put aside the fact that it took over 6 months for them to give in, I agree to just go with the upgrade price and stay on contract. I asked the rep if I could go to a store to complete my purchase and they said yes. So I go to the store and the rep at the store said I was misinformed on the phone and could not get the upgrade price. My only option is to pay retail.
Now I'm back to my original spot...I can only pay retail, like I did with my vibrant and be on a contract I didn't agree to and obviously didn't want in the first place, the rep I spoke to the first time couldn't figure out how I got onto contract, but couldn't reverse it and even agreed that my situation didn't make sense. I know I could get a phone on craigslist or something, but I wanted something new and an upgrade, but now it's all about the principle of the business ethics T-mobile is using with me. So as a last resort, I go to the forums on T-mobile website and post my problem there. I get several responses saying I should contact a forum this specific forum moderator (name withheld, I don't want to get into trouble) because she is known for fixing issues like mine. So I did...AND NO RESPONSE, I sent another private message and again no response and this went on for 2 weeks.
So I hit my last straw...I'm moving on. My wife and I each are getting SGS II's free and will be on a cheaper plan then we had with T-mobile by going with Sprint. I have never used Sprint, it could turn out that I don't like their service areas compared to T-mobile in my area or their network seems sluggish but either way, T-mobile again lost another long time customer.
If you actually read through all that then thank you for listening to my complaint. I didn't even list every detail about the situation and some of the events just make it even more ridiculous.
I loved the phone, but that is only because of the developers on this site. I mean that literally. So special thanks to all the devs out there...they certainly deserve every thanks they get and then some.
FaultException-thanks for your fast and detailed responses and work with CM9.
jrongi1-thanks
Cyanogen-thanks
serendipityguy-thanks for your kernel bible
bay_wolf-loved your toolbox (haha, that sounds bad)
Fishman0919-thanks for reviving bionix
Sombionix-thanks for bionix
Romanbb-Thanks for work (loved them all)
krarvind-thanks for Slim ICS (used that for while)
sixstringsg-thanks for Glitch (My fav kernel)
Jellette-thanks for all the choices (hope life is well and live long and strong)
So many more I can't think of off the top of my head so thanks to everyone and I wish you all the best.
Wow.. seems like everything really went against you throughout the process. Instead, I wouldnt even waste time and would have began by threatening to cancel my (nonexistant) contract through the cancellation department since they have more power than your average rep.
But what is done is done, and I would do the same if I encountered that.
You might not like sprint and their mess going on over there with slow network and sketchy plan with wimax and lte. In other words, you might be miserable with their speeds, regardless of unlimited plans. Good luck. I'm looking to upgrade this vibrant to the s3 soon enough too. Served me well and still holds up against most low and mid range phones, but my GPS is just..
Sent from my SGH-T959 using xda app-developers app
I know I may not care for the speeds and all, but 90% of the time I am connected to wifi anyway so it really isn't that big of a deal and there are a few people I know around here on sprint that get good data speeds. I am in MN, so it's not like the network would get as overloaded as if I were in LA or NY. Plus I got the phone for free, and it's a good phone...but only time will tell. I will miss the trusty Vib, but I am going to use it as a music player I think...cracked screen shouldn't matter to much using it for that.
What's happened to T-Mobile's customer Service?
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
os2baba said:
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
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Click to collapse
Look at their Monthly 4G plans. They are very in-expensive and contract free. (You can just buy a SIM and pop it into any unlocked/t-mo phone)
so after 16 years, verizon's deciding to screw me over and take away my 21% discount because of the fact my father retired from a pharmecutial company after 35 years and verizon decided they don't want to give us the discount anymore, despite the fact he's receiving pension benefits etc.
thing is, my case is unique because i'm on a 550 min loyalty plan, and for 3 phones (and me with my unlimited data), we only pay $120 a month. that's a damn good price for verizon.
it wouldn't have stung so bad, bc my mother works for municipal govt, so we were going to apply for 15% and put it in her name..but at the last step they said sorry, you can't keep that loyalty plan, and the price will go up $30 or so to a 700 minute plan...i said, um NO, we use liek 5 minutes a month between the 3 of us, so yea, scrap that, thanks.
so now, i'm being told to jump through hoops to try to keep my discount, which i know it won't work (they want me to contact HR at the company to see if they'll give us an indiviudal 22% retiree discount..but i know they won't) and that i lose my discount the 19th.
so now, i'm pissed. after 16 years of verizon, they constnatly screw everybody over, and i'm done with it..so now i'm considering saying screw it and jumping to ATT or something and paying that ripoff of 90 something a month with limited data just to get rid of crap verizon once and for all.
what carriers are you guys looking to get the G2 on? i was going to get it thursday, but now i don't know if i should even bother, bc who knows if i'll be staying with verizon or not.
any advantages to any other carriers of verizon?
If your strictly looking at price I believe T-Mobile is cheapest but your coverage will likely suffer.. They have the phones already ready to order but aren't shipping it yet.. sprint has a 80 dollar unlimited everything plan here in Chicago for 1 lineup can check ur local market but they won't have the phone till sometime in October... I have ATT which everyone says is the second coming of Verizon but not as bad.. personally never had a problem with ATT cs or service... They are just as pricey as Verizon though.. If u just want the phone now Att is the only option currently.
ATT usually has discount programs as well..check with customer service or the business department.
Sent from my LG-D800 using Tapatalk 4
djkinetic said:
If your strictly looking at price I believe T-Mobile is cheapest but your coverage will likely suffer.. They have the phones already ready to order but aren't shipping it yet.. sprint has a 80 dollar unlimited everything plan here in Chicago for 1 lineup can check ur local market but they won't have the phone till sometime in October... I have ATT which everyone says is the second coming of Verizon but not as bad.. personally never had a problem with ATT cs or service... They are just as pricey as Verizon though.. If u just want the phone now Att is the only option currently.
ATT usually has discount programs as well..check with customer service or the business department.
Sent from my LG-D800 using Tapatalk 4
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Click to collapse
thing is, even with a discount, the price we pay irght now is so low lol and since my dad is retired, i doubt they'd do anything since he's not a "current" employee, and my current job gives 15% on verizon, but nothing on ATT (i checked for my coworkers.)
honestly, i'd probably stay with verizon bc even without the discount, my phone is literally like $50 a month to just pay to my dad for when he pays the bill..while i've got unlimited data still, as opposed to the standard $90 a month.
thanks for the opinion though..i hear ATT's LTE speeds are faster too...because verizon, where i am, is pretty damn slow. in my house i get like barely 10mbps, and this market has been here for over a year now
I understand that the loss of the discount is discouraging but that is what companies do. I work for a a company that offers different discounts but when you no longer qualify for the discount then it can no longer be applied.
I don't know what city you are in or what other services would be better in your area, but if you can keep your unlimited data I would put pride aside and pay the difference and enjoy the LG G2 on Thursday.
Sent from my SCH-I605 using xda app-developers app
Bxrider117 said:
I understand that the loss of the discount is discouraging but that is what companies do. I work for a a company that offers different discounts but when you no longer qualify for the discount then it can no longer be applied.
I don't know what city you are in or what other services would be better in your area, but if you can keep your unlimited data I would put pride aside and pay the difference and enjoy the LG G2 on Thursday.
Sent from my SCH-I605 using xda app-developers app
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Click to collapse
i'm thinking about it bc of the cheap price i'm paying monthly.
i think at this point, the second verizon tries to take my unlimited away (or does) is when i'll finally leave. their price structure is literally identical to ATT, except ATT gives you 1 more gig of data for the same exact price. that's a no brainer. if they honestly want to keep me, they'll let me keep unlimited data, seeing as i don't use upgrades and i'm buying at full price.
forgot to mention that i use like 7-15 gigs every single month too, lol..
jayochs said:
so after 16 years, verizon's deciding to screw me over and take away my 21% discount because of the fact my father retired from a pharmecutial company after 35 years and verizon decided they don't want to give us the discount anymore, despite the fact he's receiving pension benefits etc.
thing is, my case is unique because i'm on a 550 min loyalty plan, and for 3 phones (and me with my unlimited data), we only pay $120 a month. that's a damn good price for verizon.
it wouldn't have stung so bad, bc my mother works for municipal govt, so we were going to apply for 15% and put it in her name..but at the last step they said sorry, you can't keep that loyalty plan, and the price will go up $30 or so to a 700 minute plan...i said, um NO, we use liek 5 minutes a month between the 3 of us, so yea, scrap that, thanks.
so now, i'm being told to jump through hoops to try to keep my discount, which i know it won't work (they want me to contact HR at the company to see if they'll give us an indiviudal 22% retiree discount..but i know they won't) and that i lose my discount the 19th.
so now, i'm pissed. after 16 years of verizon, they constnatly screw everybody over, and i'm done with it..so now i'm considering saying screw it and jumping to ATT or something and paying that ripoff of 90 something a month with limited data just to get rid of crap verizon once and for all.
what carriers are you guys looking to get the G2 on? i was going to get it thursday, but now i don't know if i should even bother, bc who knows if i'll be staying with verizon or not.
any advantages to any other carriers of verizon?
Click to expand...
Click to collapse
My friend, I went through a very similar situation, so hopefully I can help you. My gf and I got crappy reception at work for the past 6 years on Verizon and I finally had enough. Verizon came out to test reception and agreed that it wasn't acceptable so they waived our etf's. I was also with Verizon for 16 years.
We jumped on our friends t-mobile account to try it out and what a mistake that was. Same crappy reception at work and much worse reception overall compared to Verizon. And their building penetration sucks huge donkey balls. I would get LTE in a strip mall parking lot but not 50 feet away inside a store. It was a joke.
I strongly believe that you get what you pay for with t-mobile. And we live in San Diego, which is a major city obviously with t-mobile LTE. It sucked.
We went to AT&T and couldn't be happier! Their reception, LTE coverage, speeds and customer service are unbelievable in our short experience. I'm not looking back at all!
I say make the jump bro! Let me know if you have any questions.
Sent from my SAMSUNG-SGH-I337 using xda premium
thanks man! no idea what I'm gonna do but as it stands I'll probably stick with Verizon. my reception is OK and the price point is decent. meh.
Sent from my Nexus 7 FHD using Tapatalk 4
I've been with Sprint the past 10 years, but with my last 2 year contract coming up in 5 days, I'm dropping them. I'm simply tired of their data network always being behind the curve and false promises about it. I'll be moving to AT&T for the G2 and add a line to my wife's iPhone plan.
I have been on Verizon for probably the last 8 to 10 years. In the northwest USA they are hands down the best provider. The widest coverage and the best network speeds. But my biggest issue with them is their need to lock down every new device. I would have jumped ship a long time ago if I wasn't on a plan with my family. Im really hoping there is good development for the verizon version of the G2. I have been using a razr the last 2 years and people have done some amazing stuff with it. Hopefully the dev community keeps it going with the G2.
jayochs said:
so after 16 years, verizon's deciding to screw me over and take away my 21% discount because of the fact my father retired from a pharmecutial company after 35 years and verizon decided they don't want to give us the discount anymore, despite the fact he's receiving pension benefits etc.
thing is, my case is unique because i'm on a 550 min loyalty plan, and for 3 phones (and me with my unlimited data), we only pay $120 a month. that's a damn good price for verizon.
it wouldn't have stung so bad, bc my mother works for municipal govt, so we were going to apply for 15% and put it in her name..but at the last step they said sorry, you can't keep that loyalty plan, and the price will go up $30 or so to a 700 minute plan...i said, um NO, we use liek 5 minutes a month between the 3 of us, so yea, scrap that, thanks.
so now, i'm being told to jump through hoops to try to keep my discount, which i know it won't work (they want me to contact HR at the company to see if they'll give us an indiviudal 22% retiree discount..but i know they won't) and that i lose my discount the 19th.
what carriers are you guys looking to get the G2 on? i was going to get it thursday, but now i don't know if i should even bother, bc who knows if i'll be staying with verizon or not.
any advantages to any other carriers of verizon?
Click to expand...
Click to collapse
Old paycheck and photoshop....
Not saying anymore...
WizeGuyDezignz said:
My friend, I went through a very similar situation, so hopefully I can help you. My gf and I got crappy reception at work for the past 6 years on Verizon and I finally had enough. Verizon came out to test reception and agreed that it wasn't acceptable so they waived our etf's. I was also with Verizon for 16 years.
We jumped on our friends t-mobile account to try it out and what a mistake that was. Same crappy reception at work and much worse reception overall compared to Verizon. And their building penetration sucks huge donkey balls. I would get LTE in a strip mall parking lot but not 50 feet away inside a store. It was a joke.
I strongly believe that you get what you pay for with t-mobile. And we live in San Diego, which is a major city obviously with t-mobile LTE. It sucked.
We went to AT&T and couldn't be happier! Their reception, LTE coverage, speeds and customer service are unbelievable in our short experience. I'm not looking back at all!
I say make the jump bro! Let me know if you have any questions.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I could have written this same post, with two minor changes. I left Sprint after forever, tried out AT&T, and had a bad experience with them, tried T-Mobile (reluctantly), and boom, perfect service and works everywhere I work and play. Just goes to show you how location dependent different carriers are. T-Mobile loves the east coast. So now I have 2 lines on T-Mobile one unlimited everything, one 500mb for my wife who uses Wifi at home and work and averaged about 100MB per month on sprint for 100 bucks, and I get a 10 percent discount. Victory!
Semantics said:
I could have written this same post, with two minor changes. I left Sprint after forever, tried out AT&T, and had a bad experience with them, tried T-Mobile (reluctantly), and boom, perfect service and works everywhere I work and play. Just goes to show you how location dependent different carriers are. T-Mobile loves the east coast. So now I have 2 lines on T-Mobile one unlimited everything, one 500mb for my wife who uses Wifi at home and work and averaged about 100MB per month on sprint for 100 bucks, and I get a 10 percent discount. Victory!
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Click to collapse
I just had a Tmo demo phone. Worked great in my office. Zero signal in my house (OK, I can deal with wifi if I must), zero coverage in my wifes office. That was the last straw.
Outdoors their coverage is fine, but building penetration is a problem area.
chrisexv6 said:
I just had a Tmo demo phone. Worked great in my office. Zero signal in my house (OK, I can deal with wifi if I must), zero coverage in my wifes office. That was the last straw.
Outdoors their coverage is fine, but building penetration is a problem area.
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Click to collapse
Must be an east coast thing, I get LTE in a gigantic police station on any floor I'm on. If I didn't, I wouldn't be able to have kept t-mobile as we have no Wifi to use Wifi calling and my phone always needs to work. Outdoors is great, I agree, but as long as I get a bar or 2 in my office I'm okay with that.
I currently have AT&T for my work line and T-Mobile for my personal lines, my wife uses Verizon.
Around my area T-Mobile LTE is fantastic, I pay about $128 a month for 2 lines, unlimited talk, text and unlimited high speed data. That's including the $40 a month payment for the 2 phones (S4,HTC One). I do get a 20 percent discount on my lines thanks to my wife's employee discount from Lockheed Martin. In total I use about 35-40 GB of data and T-Mobile never bats an eye.
AT&T LTE has roughly the same coverage overall but slower than T-Mobile LTE around my parts. Verizon is the slowest but they have the absolute best coverage, we would find signal on my wife's iPhone 5 in the middle of no where when we travel, same place I would be showing zero service for both AT&T and T-Mobile.
Overall, I really do love T-Mobile, I wouldn't have said the same thing a couple years ago but they have massively improved.
well, not like anyone cares lol, but it looks like verizon is gonna give me 15% discount through my mom's work (as she works for govt)
thing is, they kept telling me we had to change to her name to get it..which by doing that would drop my loyalty plan and go into 700 minutes for $30 more.
i finally got a supervisor and they said no, if you validate via email, it doesn't matter, it will just add it on no matter if its your mom or dads discount, bc they're adding the discount bc of the domain, not bc of whos name is on it. only time we'd need to do an AOL is if we had to manually submit with a paystub.
so, i'm gonna get the 15% once i get into work tomorrow and go into my moms email and do it. not bad, i suppose...
and i think i'm gonna just get the G2 on an upgrade. do it on my dads upgrade, then after its activated, put his flip phone back on, and then put my sim in and keep my unlimited data. the proration for 1 day of data will be like, $1, and the only other fee will be the $30 upgrade fee..that's still better than paying 600 i guess lol
now to try to sell my GS4 bc i truly can't stand it anymore..
also a long time VZW customer (gotta be at least 10 years now, if not more). Also on a grandfathered unlimited LTE plan (contract expired already, going month to month). Will probably stick it out with VZW for at least the near future. Around here in the NYC area, t-mobile is abysmal and ATT is not that much better. VZW is clearly ahead of the game in terms of voice reception, so I really have no incentive to switch.
If VZW takes away my unlimited data, I'd probably switch to Sprint, or maybe ATT
---------- Post added at 11:10 PM ---------- Previous post was at 11:08 PM ----------
jayochs said:
and i think i'm gonna just get the G2 on an upgrade. do it on my dads upgrade, then after its activated, put his flip phone back on, and then put my sim in and keep my unlimited data. the proration for 1 day of data will be like, $1, and the only other fee will be the $30 upgrade fee..that's still better than paying 600 i guess lol
Click to expand...
Click to collapse
can anyone confirm this will work? My plan is also a family plan where one party has a flip phone. If this will definitely work and will not result in my losing unlimited data, I might try it. Otherwise I'm forking out the $600
yeah dude, people do it all the time. the customer service rep even told me there's no charge back for deactivating it. I'm gonna ask the rep tomorrow if he loses commission if i do that... if so i won't do it, and I'll goto best buy since they don't make commission.. if not I'll do it.
Sent from my HTC6435LVW using Tapatalk 4
I'm on Verizon and I'm sticking with it. The only carrier I might consider is AT&T, but here's the clincher for me: coverage. Yes, I live in Baltimore/DC area so I could get good coverage from any carrier. However, my family is from a small town (we are talking population less than 1500) an hour and a half away from any city of significance, further from any real metro area. Was up there this past 4th of July and I was pulling down 18Mbps via LTE, and I had that coverage the whole way up there. AT&T just can't match it. They lag in LTE and I'm not optimistic on them because they never had a substantial build out on HSPA. That same town was Edge when Verizon had 3g coverage. Now it is at least HSPA. All I can say is Verizon cannot be touched for coverage. LTE-A is right around the corner, as-is VoLTE, and the G2 will have us covered for this capability.
Sent from my Galaxy Nexus using Tapatalk 4