Database Users

Exchange syncing but not syncing!

Apologies if this has been asked before - I couldn't find it.
I have a TMob MDA Pro which is configed to sync with the Exchange server at work. It goes through all the motions, including the item count, for Tasks, Contacts, Mail and Calendar - but nothing appears on the phone! Even though it completes successfully.
My Outlook mail on the phone shows the folders which I have in my mailbox but no messages. I have set Activesync to download ALL for everything, but still nowt.
Sync definately works the other direction as when i create new contacts they appear in outlook, without connecting USB cable or to wireless network.
I've even just now put on the new Dutch TMob ROM and reset settings as appropriate but still nothing.
Anyone else come across this - please help!
--Richard

Fixed it!
Fixed my own problem!
It appears that Sophos PureMessage on the mail server breaks syncing with the Exchange server. Stopping the PureMessage anti-virus service makes everything work.
As a result of this, and that PureMessage is crap anyway, I've pulled it off the server and installed GFI MailSecurity for server anti-virus instead and it works fine.
--Richard

Trinity all of a sudden not receiving push

Anyone ever seen this issue?
My Trinity isn't actively receiving push e-mail. It has up until now. I know it's now my server because when I use the Treo push works fine. However, with the Trinity Active Sync isn't syncing in the background.
As soon as I open Active Sync it begins to sync automatically and I receive my mail. Other wise I get nothing.
I haven't changed any settings recently. Active Sync is still allowed to run in the background etc.

(assuming you have't done so) have you soft resetted the device and then tried to sync? also, i had to remove the sync relationship and re-establish the relationship. that resolved my problem in the past.

I have tried soft resetting several times.
If I delete the exchange settings from my device and then re-add them will I end up with doubles of contacts/calendar when the first sync occurs?

You need to go into active directory and restart and stop the mobile services in the exchange general tab. I have noticed that the push mail settings do sometimes hang.

Outlook Exchange Problem

Hello,
I have a problem when trying to receive Outlook email on my Tytn. When I send/receive the message at the bottom says connecting etc and then finishes without actually downloading any emails. I have also tried in Activesync but have the same problem. Everything else from the server is syncing ie. contacts, calender with no problem. For a test I added the Sent Items folder to the receive options in Outlook and this did work and downloaded my sent items but still no Inbox items. I also trimmed my desktop inbox down to 10 emails but this didn't work either. Any ideas?
Cheers,
Yostin.

try changing the folders (from your mailbox) which are sync'd
first i'd say make sure junk sync is off
also try changing the mail format and or size limit; i.e. plain text upto 50kb etc. etc.
hope this helps

Try sending/receiving with your outlook open on your PC. We determined that our antivirus was not checking the mail until outlook was opened, and not allowing the mail to be sent to the device since it hadn't been scanned. Simple change in the AV fixed.

Thanks for the replies. What I have found is that if I do a hard reset, set up Activesync without connecting to my PC and the sync over the 3G network it works. When I run my SPB backup file to get things back to where I was, it obviously doesn't work again. I remember setting up Activesync originally with my PC connected so this seems to have screwed things up somehow. I tried deleting the association in Activesync but this didn't work. Does anybody know which settings I should be looking for to correct this problem? I know I could just reinstall everything and adjust my settings again but I would like to know the cause of this problem and fix it instead.
Cheers,
Yostin.

Outlook contacts won't sync after upgrade

Ever since I "upgraded" to dcd 3.2.6, I can no longer sync with Outlook contacts. The only thing that syncs is Outlook calendar. Under sync-settings the contacts box is greyed out. Even if I uninstall/reinstall active sync and establish a new relationship I still cannot transfer contacts. Also, under "Getting Started" it says I need a CD rom to transfer contacts. What CD are they referring to?
Any ideas?

How many parternships does your phone use? I can only seem to get one parternship + exchange to work on mine, if I try to sync with a second PC, it only lets me sync files and notes. Not sure if it's related, but you might try removing all partnerships from both your PC and your phone and then create a new one and see what happens.
BTC

How do I remove a partnership on my phone? I removed all partnerships on my PC via activesync. How do I do it on the phone as well?
Thanks for the reply!

Open Active Sync, Click on Menu and then Options (this is on the phone) and it will show any partnerships including your exchange settings, it will also show what items are currently set to sync with each partnership, you can either delete the whole partnership or just adjust whats getting synced, turn off contacts on all of the ones that don't need it and turn it on for the one you are working on and it should become available, if that doesn't work, delete the partnerships and try again. If it still doesn't work, then something is misconfigured on your PC, default contact program, etc, something is wrong.
BTC

I ran into a problem similar to this when trying to Sync WM6.1 with 2 PCs. WM6.1 has a security "feature" that prevents syncing with multiple PC's; it has "non-local cross pollination" disabled.
It will Sync if you change a registry setting located at HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\EnableNonLocalCrossPollination to "1" instead of "0". As long as you're not trying to Sync to the same Exchange server from two different PC's (or your Outlook default files have the same name), it will work fine.
More info here: http://www.bitshift.ch/eng/support/kbase/000003.asp

I ran into this exact problem the article describes. I have an exchange linked account at work and I use an OTA exchange link with Mail2Web, and a stand along Outlook at home. It won't let me sync Contacts, Calendar and tasks with all 3, only 2 at one time. I will test this and see how it works.
BTC

Problem Syncing Contacts

Hello,
Recieved my HD yesterday and am still setting it up, sync center works fine so long as I dont have "Contacts, Calender, Email or Tasks" ticked.
If they are ticked the sync process never finishes but the progress bar will cycle endlessly.
I have Outlook 2007 installed but have never really used it before so I could be missing something, afaik my email accounts have been configured correctly and Outlook appears to be working correctly.
Anyone have any insight into this problem?
TIA
Dave

Katash said:
Hello,
Recieved my HD yesterday and am still setting it up, sync center works fine so long as I dont have "Contacts, Calender, Email or Tasks" ticked.
If they are ticked the sync process never finishes but the progress bar will cycle endlessly.
I have Outlook 2007 installed but have never really used it before so I could be missing something, afaik my email accounts have been configured correctly and Outlook appears to be working correctly.
Anyone have any insight into this problem?
TIA
Dave
Click to expand...
Click to collapse
Can you sync with your Exchange server over the air (using data connection)? I know I have never been able to sync with our OWA (Outlook Web Access) address when plugged in to USB but I can over the air just fine. Same thing where it cycles endlessly. I can with other Exchange servers just not where I am currently syncing with. It has something to do with their network settings here where I work.

I'm trying to sync with my home PC, I have no exchange server.
To be honest I'm a bit lost with outlook, never really used it before - I have always used Outlook Express for email.

how long do you wait before giving up? first time synch usually takes a while, could go up to an hour or so.

I've waited up to 30 mins with no advance on the "windows mobile device center" progress bar "sync center" is cycling the progress bar as if it is initiallising.
Have tried wiping out my phones contact list and syncing one contact with same result - just uninstalled Office and reinstalled outlook from supplied HTC CD with same result.

had that problem also.
had to uninstall the wm device center (had it twice, so i uninstalled both) then reinstalled the latest version (drvupdate-amd64.exe in my case).
now everything works just fine.

Just tried that twice and unfortunatly is seems to have not worked - Thanks for the help here guys, anyone else got anu nuggets of info that could help me?

Seems to be sorted now - Pretty sure it is an AVG firewall issue, "allow all" lets me sync.
Thanks for the suggestions guys.

Well I'm still completly lost - AVG firewall is definatly the problem here but I cant figure out how to fix it perminantly.
I'm used to setting rules in firewalls to allow certain programs but cant for the life of me find out what specific .exe or service is required to be enabled for outlook contacts, emails or notes to sync.
My temp fix involves setting AVG firewall to "allow All" - the phone will sync instantly but set to my default profile only files, favorites etc .... will sync
Anyone had this problem or know how to fix it?

Managed to track it down
AVG 8.5 Tools>Firewall Settings>'Profile'>System Services>Windows RPC Service - Set to 'Allow For Safe' for those with the same problem.
Thanks once again for peoples input.