Database Users

Hermes wont boot - 4 color bars - help please

Hello everyone. After some researching, this seemed like the best site to answer my question, as I have not found an answer yet.
Yesterday morning, I was running my ATT 8525 (which I believe you refer to as "hermes") just fine. I was using the internet sharing feature, and went to reset the phone. I "believe" I pressed the power button while pressing the "ptt- push to talk" - button. The phone turned off, and when I turned the phone back on, rather than loading like it normally did, I got a new screen.
The screen has 4 color bars. A red bar at the top, then a green bar, then a blue bar, and last, a white bar of color on the bottom. Each bar takes up 1/4 of the screen and runs horizontally. At the top, the phone says, in white text:
HERM100
1PL-1.04
HERM100
SPL-2.03
At the bottom of the screen, in the white bar of color, in black text, it says
SERIAL
Now, when I press the power button to turn the phone off, nothing happens. I have to remove the battery to shut off the power. If I plug in a USB cable, the SERIAL text changes to USB. If I press the top two buttons, the one above window and the one above ok, while pressing the stick in to reset the phone, that screen works ok. I believe it is called a "hard reset" It asks if I want to erase all data and restore factory settings, and if so, press r. I press R on the keyboard, and the screen then says reset complete, press space. I press space and then I am back to the screen with 4 color bars. Nothing else I have tried works either. I have been stuck on this screen with 4 color bars since yesterday.
I took my cell phone in to ATT to be looked at and the sales people at the store say that I am 7 days past my warranty, and that they can't/won't repair the phone, but they would be happy to sell me a brand new one... for several hundred dollars.
So, the folks on the internet are my last hope =( If anyone reading this knows anything, even if it is a link to another site or something, that may help me resolve this problem, I would greatly appreciate it. If not, I at least thank you for your time reading my post.
- Wormling

Oh, as an additional thought, if it helps, I have not used any of these :baked: roms or any such thing. I bought my phone and used it as is. The one and only change I ever did to my phone was I followed ATT's steps on upgrading from Windows Mobile 5 to Windows Mobile 6, if I remember their names correctly. Hope this helps.

Bootloader. This is the name of the screen according to my research.
"Is your device able to boot Windows Mobile OS?
This one is easy: If can you see your today screen and use your phone as a PDA means you can boot OS. If you only see the splash screen, bootloader screen (tri-color) or windows mobile splash screen you can't boot OS."
Got this from the thread at
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
So, I guess I am stuck at the bootloader screen.

Try a Hard reset - hold both soft keys and reset with stylus. Hold in until it asks to reset to factory (whatever). Press "r" on the slideout keyboard and then space. You should go back throught the setup PPC steps.
YOU WILL LOOSE ALL INFORMATION ON YOUR HERMES...This is unescapable as you would any other way you tried to recover your Hermes too.
I suggest if you get it working to install Hard SPL V7 (makes recovery easier) and also pim backup so you can restore all your contacts/messages if something goes wrong again.
Cheers... & good luck.

I have tried hard resetting many times, and it does not work. It says that it succeeds and that factory settings have been restored, and then I am back to the bootloader screen. I have been to the wiki on bricked hermes phones and recovering from a brick. From that, I ascertain I have a type 2 bricked phone (goes directly to bootloader screen). I tried the MTTY tool, and it says that the NAND write was successful on both commands, but, I am still stuck at bootloader screen. I have since tried installing a few different roms, even in SSLL and HARDSPL modes, and nothing has worked.
What I have not tried is the JPIN fix, as I am not an engineer and don't have the tools or knowledge on how to do that. I also don't know how to do the microsoft operating system download fix (using an emulator?)
** UPDATE **
I think it might have been the mtty commands, but I took the battery out overnight, and when I put the battery back in to try the KITL attempt, the phone booted up and started to do the config. I was happy and thought that the phone was fixed, but when it was done with the configurating the phone, it reset back into boot loader screen -_-

You may need to check for bad blocks. This sometimes causes the problems you descibe as well as spontaneous Hard Resets and occasional soft resets.
Do a search for "how to fix bad blocks hermes" and you should get the info you need...
Hope this helps...

Dead Hermes 100, Dopod 838, How did it happen??

I have this weird phone, I should say BRICK. My phone stopped working this morning after I cleaned the screen with a piece of cloth....the phone was in standby mode, when I did this.
Here is the story so far:
I was having problems with the hardware buttons, (messaging, internet explorer, the call and hang up buttons) the ones that everyone is been having problems with; so i decided to dismantling the unit following the steps shown on a Japanese website, basically by just looking at which screws to remove. By doing this all buttons functionality come back to normal so I had I fully working phone for about 3 days.
Now, all of a sudden the phone stopped working and refuses to go pass the "loading" message on the screen.
I decided to carefully dismantling the unit again, (I am now and expert in dismantlig dopos) but the problem persist.
I have also tried a hard-reset by pressing and holding the power button, the right/left soft keys and the reset buttong located in the lower part of the phone.....and still NOTHING.....
The phone was running Windows 6.1 (the stable version)....and now I am PHONE LESS...This is just incredible.....
Any help would be much appreciated....

If you are getting a message on screen saying "loading", taht does not go away, then your problem is not hardware but software.
The thing to try here is a full Hard Reset. (not a soft reset, have you tried this?)
Mike

Is this a Full Hard reset??
I have also tried a hard-reset by pressing and holding the power button, the right/left soft keys and the reset buttong located in the lower part of the phone.....and still NOTHING.....

Hard reset:
Press and hold the Left SOFT KEY and Right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. You will be presented with a menu saying 'press R to reset, X to exit', if you press R Your device will be set back to factory default settings.
http://wiki.xda-developers.com/index.php?pagename=Hermes_Resets

I have done the hard reset, however the Soft keys do not work, hence I dont get a menu saying 'press R to reset, X to exit'...so it basically continues directly to CRC's ROM loading message...just as before...and it gets stuck there......
I tried the other option,....Bootloader mode: Hold side OK and POWER buttons together and reset with stylus, and this options does work, but there is no mesagge only a screen with 4 color bands, red, green, blue and white...and nothing else.

If you don't get the message to reset yor phone then you didn't hard reset.

Oh well....thats what i suspected....now the problem is since the soft keys dont work, then I cant do a hard reset....and the more i try the battery gets and will eventually run flat, (since the phone is not recharging either) in another words my dear dopod is slowly dying.....

Well the reason it's probably not booting up and the fact the keys don't work are likely the same problem. One of the flexcable connectors is most likely not seating in fully. I'd dismantle and take great care with all of them. Make certain of the central one - the one with the tape on it.
Mike

Exactly .....but i dont really know why these phones have this problem....as I said before I did clean up the contacts about a week ago and presto...everything started working fine again, but after 24 hours the buttons started playing up again....so it is impossible that things will change in such a short time......
anyway coming back to my current problem, I tried and tried to hard-reset the unit and this time I pulled the keyboard out and pressed hard on the softkeys and after a while it did work .....so I managed to hard reset the phone.....it only had 14% left in the batterry.....lucky me!!!!.....so I went home and started carefully adding all the extra bits needed, and guess what???? right in the last update the phone, again, did lock up........Luckily now I have a degree in dismantling dopos....anyone would like to hire me???? and I am an expert in hard-resetting dopos with actitude.......
I am happy now with my resurrected doppo but I am still a bit weiry about the soft keys not working......
FINALLY ......A big thanks to you guys for your help and comments.....

Jade clone hard reset issues

Hey guys,
I think there are some issues with the recent clones not hard resetting. I was a very happy jade clone owner until it happened to me as well. My phone stopped booting and I wanted to hard reset but it wouldn't let me. It seems I'm not the only one either;
http://www.dealextreme.com/forums/Forums.dx/Forum.25045~threadid.439141
http://www.dealextreme.com/forums/Forums.dx/Forum.25045~threadid.464585
I suspect the [green + red + on button] never worked for my clone in the first place and this one has a different button combination but I never tested it before running into issues. We know there's a few different versions of the phone. Mine has the following specifics;
- Unlike other phones, when starting up, mine shows the words "smart mobility" before showing the windows boot logo.
- The phone says that it has a QUALCOMM 7225 @ 528mhz processor (this could perhaps be spoofed in windows to make it look more like a real jade?)
- Mine had a menu option called "GPS Setting" in the settings menu while some other people don't (may be pre-installed software, something to do with A-gps)
At least two things that could be done (maybe more?);
1. Would someone with a working phone similar to mine (especially if it says "smart mobility" at boot) to test the [green + red + on button] hard reset method? Someone else will have to tell you if you can cancel out of hard resetting after testing because I have never been successful.
2. Perhaps someone with Chinese knowledge could look on the chinese forums like 999ppc.com if they have something to say about it. Or maybe ask the Chinese sellers. Most webshops seem to be resellers and know nothing about the product.
Just when I started falling in love with my phone, she dies a horrible death. Oh what tragedy I would appreciate any input you guys might have. Thanks a lot guys.

Interesting info
Guys, I found some interesting information;
Holding green + OK and then pressing power brings up the "calibrating" screen.
Holding red + OK and then pressing power brings up the "downloading" screen.
Does anyone else have this too?
In both modes you can connect the phone to USB and Windows will try to recognize the phone but fails. I highly suspect they are both meant for sending data from PC to the phone and vice versa because the phone turns off as soon as you disconnect the cable. Anyone know what these modes do? Can this perhaps be useful for recovery?
Also, wasn't holding green + OK and then pressing power supposed to be the way to install a new Windows Mobile rom? It seems more and more likely that this phone has a different hard reset command but I haven't found it yet...
This is my first PPC so I would really appreciate any input you guys have on this. Thanks.

Solution found
After a LOT of trying out different button combinations, I finally found it. I was convinced that the button combinations on this phone were simply different and they were!
To hard reset the phone to manufacturer settings:
volume down key (on side of phone) + RED key + power button
You will see a menu where you have to press the up-key (not the volume up key but the up key on the directional pad) to confirm. Next it will look like the phone is starting up and hanging as usual, but just WAIT. Do NOT pull out the battery or anything. It is working. After a short while the phone will turn itself off. Now press the red reset button next to the battery and it will start!
BONUS:
You can install a different Windows Mobile rom with the following key combination:
volume down key (on side of phone) + GREEN key + power button
You have to have the rom (SMART.UPR) on your SD card (non-SDHC, fat16 formatted). I did NOT try this but it should be relatively safe as you can always do a hard reset if you screw up. Since these phones are different, the normal roms *might* not work, but I suspect they will. Personally I don't care for WM6.5 so I'm not gonna try it.

Glacius0,
Thanks for the info. I believe I've the same version phone as you do, got mine for a week now - only setup phone, wifi, weather so far.
I see the same features you've listed, i.e "smart mobility" at start up, QUALCOMM 7225 @ 528mhz processor? and "GPS Setting" in system settings.
So that's the reason the various hard-reset button combos in manual and DX forum don't work. Your button combo worked on my 2nd try. By the way this is providing the same result as the "clean boot" routine in system settings for me.
Unfortunately both methods of hard-reset are not removing the pre-installed touchflo version V1. I'm getting errors installing version 2.0 over version 1. I guess V1 was burned/flashed-in with Win6.1 in the ROM? I think my next step is flashing it with a clean Win6.1 in order to proceed.

After a hard reset it will automatically start installing a bunch of software like opera 9.5 and what not. Maybe you can cancel this by pressing the red button or the X in the corner and then it won't install touchflo. Personally I use SPB mobile shell so I didn't run into any problems. Installing a fresh WM6.1 oughta work though. Let me know how it went.

mine work when i press green button + red button + power
but it show an screen saying
UPDATE MENU
1-Update logo
2-Update OS
3-Update Eboot
4-Format User Space
5-Return
i tried every option in the menu
i put the smart.upr in the SD fat16 but it doesn't work

Glacius0 said:
ry this but it should be relatively safe as you can always do a hard reset if you screw up. Since these phones are different, the normal roms *might* not work, but I suspect they will. Personally I don't care for WM6.5 so I'm not gonna try it.
Click to expand...
Click to collapse
I have the same Qualcomm 7225, initial logo is Smart Mobility and then HTC (or maybe HTC comes before Smart Mobility), clone bought from DX.
Have not tried any flashing yet.

Oh no, after I installed an app, my phone is now stucked at the HTC logo (after the Smart Mobility logo and the little music played).
I have the Qualcomm 7225 version frm DX.
I remove battery and reset, but the phone stucks at the HTC logo (after the music).
Doing ALL the reset keys combination in this thread did not reset the phone (whether the phone is on or off before the combination is pressed and hold down).
Can somebody please let me know what else should I tried to reset/reflash this phone ?

Hey Sintoo,
I just saw your thread on Dealextreme as well. Your phone does seem a little different because I don't get a sound or HTC logo when booting up. Interesting that "volume UP + volume DOWN + power" does something for you. I would never have thought of trying that. It doesn't seem to be the combination to hard reset your phone though. It does however show that there's some functionality to be found if you get the right button combination, so I suggest you try a lot of them. I'll give you a few pointers (the phone should be off btw, but I think you know that by now):
1. It seems that almost all button combinations involve 2 buttons + the power button. So try this first. Later you could try more buttons but it's not likely that this is necessary.
2. The 4-point directional pad (around the center button) doesn't seem to be used too often but sometimes it is, so try that too after trying the other buttons.
3. Some phones also involve the red reset button inside the phone, but I don't think it applies to this one because all it seems to do is cut the power from the battery. You might wanna try it as a last resort.
4. You could write down a scheme on which you mark all the button combinations you can try. This sounds excessive but I had the same problem as you and I almost forgot to use the volume buttons because I was just trying random stuff.
Your next best bet is figuring out how the updating menu that you found works but I think that's gonna be a lot tougher to figure out. It seems like you either got the wrong rom file or the wrong file name. Try placing a dummy SMART.UPR file and see if it does anything different. Also there's a program called TouchRUU which supposedly let's you update your phone through USB in some cases but I've never gotten it to work. Good luck and make sure to report back here for future users with similar issues!
PS: Don't worry too much because dealextreme has a good return-policy, so even if you can't fix it I'm sure they'll take the phone back and replace it for you. I've been buying from them for years.

..
Thanks Glacius0.
I will keep trying.

Hard reset
Hi, I am trying to make a hard reset but nothing happend.
Only, pressing LOW VOL + POWER + Red button (inside) produce a white screen and the USB loader.
But for now I need a simple HARD RESET . With my AXIM X51V the same buttons is SD ROM loader. Hard Reset is only Power and Reset buttons, but don't work wuth the Jade Clone T3232.
The clone has a MARVEL 624 MHz and 128Mb RAM PDA version V03.06.00 PDA built S0907151858(1.109)_BV.
Any idea?

Thanks Glacius0.
work for me

This probably won't work, but... try renaming the smart.upr file to JADEIMG.nbh

reset keys combination
sintoo said:
Oh no, after I installed an app, my phone is now stucked at the HTC logo (after the Smart Mobility logo and the little music played).
I have the Qualcomm 7225 version frm DX.
I remove battery and reset, but the phone stucks at the HTC logo (after the music).
Doing ALL the reset keys combination in this thread did not reset the phone (whether the phone is on or off before the combination is pressed and hold down).
Can somebody please let me know what else should I tried to reset/reflash this phone ?
Click to expand...
Click to collapse
Welcome to the club
For two days I trying all the combination and nothing, only "Smart Mobility" logo and the little music played.
Very sad story

Scooter_ID said:
Welcome to the club
For two days I trying all the combination and nothing, only "Smart Mobility" logo and the little music played.
Very sad story
Click to expand...
Click to collapse
Mine still boots but I have the same problem in which the new clone I have doesn't respond to any key combinations people have said on these forums.
Version info:
ROM 01.001.1 CHS
ROM DATE 9/30/2009
RADIO VERSION 1.07.9291
Has anybody tried combinations including the reset button on the back? I tried a few combinations but when I damaged my volume down button I decided to stop.

Try to release the power botton after pull the three bottons in a combination , it works for me.........

hty cloned htc touch 3g t3232
i have a hty cloned htc touch 3g t3232 , it has freezed on wm6.1 logo screen , when i tried hard reset by pressing red key+volume down+ power , it asked if i want to reset it i should press volume up , i pushed it , the phone restart, but it still freezed, when i call my phone number from other [hone , my uty rings , but i cant see anything

i have jade clone...
Version info:
ROM 01.001.1 CHS
ROM DATE 9/30/2009
RADIO VERSION 1.07.9291
i tryed many combinations, but cant start bootloader can anybody help?

For Dadiio;5231139 Said:
"mine work when i press green button + red button + power
but it show an screen saying
UPDATE MENU
1-Update logo
2-Update OS
3-Update Eboot
4-Format User Space
5-Return
i tried every option in the menu
i put the smart.upr in the SD fat16 but it doesn't work"
I have the same MENU, bro, and for me didn't work too. I've tried every key combos on this forum on topic think I have received a clone t3232 and still dosn't work. Someone have any idea?

Sequence keys for calibrating and downloading mode of jade clone T3238+ with qualcomm cpu:
Downloading mode = red button + volume up + reset
Calibrating mode = red button + volume down + reset
Hard reset: green + red button + reset (or poweron) and up of wheel for confirmation
Updating mode = volumeup + volumedown + reset (only from sd)
I don't know filename correctly for flashing rom :-(
I'm searching rom 6.1 or 6.5 for my device anyone can help me?
Jade clone T3238+ cpu qualcomm 528 MHz
RAM = 192
ROM = 256
Gsensor = present
Wifi = present
Bluetooth = present
Gps = present
Radio FM = absent
Other question: headphones wired are mono. But it's headphones because i have tested with signal test injection. I'm not sure if output is mono.
Thank you.
I have a question. In driver section i see fm driver but not application

cannot hard reset at ALL

story goes like this, it was windows mobile 6.1 in the first place, right after i flash it with some new ROM..it turns into blinking green screen says " Tis operation will delete all your personal data, and reset all settings to manufacturer default. Press action to restore manufacturer default or press other keys to cancel..so i end up pressing the action button....then guess what..?? NOTHING happen... Can somebody plss help me with this...i really3x appreciate ur help....Thank u...

i got cha
i tried things for months but i found this one guy who had the answer.. what you have to do is. press and hold the SEND and the END buttons, plus get the stylus and push the reset button you should hold it until some restart screen comes up. i hope everything goes good

hard reset is: send and end together and soft reset button
could be potentially a bad flash- try a reflash and see what happens

ajis9981 said:
story goes like this, it was windows mobile 6.1 in the first place, right after i flash it with some new ROM..it turns into blinking green screen says " Tis operation will delete all your personal data, and reset all settings to manufacturer default. Press action to restore manufacturer default or press other keys to cancel..so i end up pressing the action button....then guess what..?? NOTHING happen... Can somebody plss help me with this...i really3x appreciate ur help....Thank u...
Click to expand...
Click to collapse
Soft reset the device and let it boot completely. Once you are in WM, try to use the button and see if it works, as it could be that the button is busted.

Stupid Problem with P3452

Hi all
first post and i got an interesting problem with my phone which i qualify as stupid. It all started when when my virtually keyborad started becoming unresponsive and when i tried to do a factory reset, i could not enter the 1234 number to start it. i left the phone for a while and then i could not get into the setting even . But i could receive calls but i could not call since i could not access any numbers on the dial pad( by pressing on the numbers of coruse but from dial log screen i could)
Anyway long story short while fiddling with the phone , i thought the lock feature was on that is why some of the touch functions was not totally responsive but to my sadness, i activated the lock and now the phone is stuck on the front page and i cannot access anything since i must press unlock at the far corner of the down screen but stupidly, while pressing on the unlock, since it is unresponsive, i cannot unlock the phone to get to the normal menu and so on.The only thing working is the square pad which tells me to press cancel then unlock to free the phone for normal use
By the way the lock feature is the one that blocks the phone so that you do not accidentally press on the touch screen and activate a program and not the lock thing operators put to limit your phone
I want to know if anyone can help me unlock the screen so that i can reset the phone or alternatively any other method via usb to reset my phone to factory settings. Any special buttons on the phone i can do to do that?
I tired leaving battery out for 24 hours but that did not work to unfreeze the touch buttons
Was thinking to reload the windows mobile completely via the micro card (which i read here) but i am not sure it will work or i fear it might brick my phone
Any suggestions will be welcome please.... thanks

Use myMobiler to control device from Pc through usb
Good luck
Ps: you'll probably have to change digitiser afterwards

Well tried the mobiler but the thing is that it asks the phone to allow the program to conenct and i cannot press yes on the touch screen since it is frozen or something so i am stuck again.

Very strange, it doesn't ask anything on my device...
Why don't you hard reset: press green and red buttons and while pressing, poke the stylus shortly in the reset hole then release the 2 buttons. It will ask something that you probably won't see, just press the action button and wait for it to restart.

Don't flash another on just yet - it may well cause issues as it sounds like your digitizer is broken. Don't hard reset either
Does it pick up anything at all? Have you tried tapping all over the place in that region to try and get a response, sometimes just under the screen also works. Do you use a screen protector? If not, try it with one, if yes, try it without, it may be interferring with it, or it may help the touch be picked up by the phone (Stupid, I know, but this is something I found to work before with my elfs, and omnias)
When it is locked, is activesync picking the phone up? You may be able to put the remote.exe into the windows folder (for myMobilier) and do it that way.
A digitizer costs about £6-£10. But due to the age of this device, as sad as it is, I would suggest trying a new phone out if funds allow for it.

ok so far i tried the hard reset (red button and green and pressed the on off button but nothing. When i press on off button alone it switches off but not hard reset. I did not know i had a reset hole at the bottom of the phone.I did that with red and green button but nothing. Only when i poke the hole alone it does a hard reset i think but when i switches back on it is still unresponsive and locked screen
I tried poking under screen protector nothing. Also i think screen is still responsive because when i tap on it, the screen lights brighter
I tired putting remote exe file on the phone( active sync is working and i can read files on the phone) but i have two remote files..which one to use ? the one that ends with 40 one or 50 .Also where to put it specifically..which folder.I tried my windows mobile based device but nothing.Also tried program files and data application nothing.
Mobiler cannot connect since from pc alone because it asks my phone permission
and i cannot tap yes to accept program.
so any more suggestions please

Hi
Maybe I wasn't clear enough, here's the exact procedure, it should work since you have to use only hardware buttons:
Hold down send/reject buttons (green/red at the front) and reset with the stylus; release the stylus but keep holding the buttons till you get 'this will erase all your personal data' message, then press 'action' (big front button) to hard reset.
If Hard reset doesn't work then your device hardware is faulty.

If he hard resets he will liekly not be able to align the screen on initial setup tito12.
Avanisha. If you try to run one of the remote.exe it will say this is not a valid windows application, thats the one that needs to go into windows on your phone.

captainstu72 said:
If he hard resets he will liekly not be able to align the screen on initial setup tito12.
Click to expand...
Click to collapse
Hi captainstu72, i was under the impression that he messed up something in his system so a hard reset would hopefully solve the problem. In case he still can't align the screen after HR then he has to replace the digitiser. Mymobiler will not solve anything, pls read the 1st post: he wanted to do a factory reset. He just have to sync before HR.

thks tito 12..problem was solved with your help.J ust did not get the steps of hard reset right. Phone is working ok now and screen is ok as well as tap function. thank god i don't need a digitizer. thanks to captainstu72 for the help as well .You were right tito..seems i ran a program and then all hell broke on my phone. I wanted to factory reset but as you know the pad was locked.

Glad I could help, enjoy your device

Ahh okay, guess i mis read something! Sorry
Glad its all sorted though, I was just concerned he may end up in an annoying align screen loop