Database Users

The contacts Facebook association bug

.. is really starting to p*ss me off. I'm going to get really sick really quickly of having to re-associate all my contacts with their Facebook profiles every time the Hero decides to spontaneously delete them.
Has anyone found a workaround?
Edit: Hmmm... seems if you close all the background HTC processes like com.htc.socialnetwork.provider and com.htc.album:remote with TasKiller, it'll re-update everything when the processes start back up again.
It's still stupid!

And if you decided not to update your contact picture when you linked them, it will overwrite your specific photo anyway ! that's also very anoying if you don't want the facebook photos !

That's funny I was just logging in to report this problem. It happened to me for the first time today. It really pissed me off that for no reason all my facebook associations got deleted from contacts, rebooting the phone and killing the process didn't bring them back either. I don't even have the process com.htc.album:remote running in task killer. They need to get an improved rom out and fast, i've had this phone less than a week and i'm really starting to miss my iphone.

This happened to me today, but it was because for some reason I had been logged out of FB. Otherwise, I have not experienced this 'deletion' issue...
Strange.

Does anyone know why the phone would just log you off of facebook? Is there any good way to avoid this? I hope logging on to facebook on a computer doesn't kick you off.

I'm glad I saw this thread and that I am not the only one!
It is getting very annoying but I expect it will be fixed eventually, I just hope it doesn't take too long!

This happened to me the first time yesterday. And 2 other people in this thread had it happen yesterday. Maybe it's something at facebooks end. There could be some sort of timeout and were all getting logged out at the same time.

it is very odd.
Sat here at work, there's four of us with hero's now.
one of us gets it, the other three don't.
the two G2 devices don't, and only one of the Orange Hero's gets it.
very strange.

Okay I think that I can guess what is happening here. I have the same problem with my Facebook contacts losing their picture status and albums about every 24 hours (on stock G2). I know that when I leave my browser up overnight on my Facebook page, Facebook will log me out. I presume that it is doing the same thing with this phone and suspect that HTC did not spend long enough testing the ‘people’ application to observe this. I further guess that when the phone is logged out by Facebook it does not try to sign in again, deleting the information previously retrieved when a refresh is unsuccessful. I am not a developer and don’t have any way to back all this up but if I am correct then HTC would need to implement a workaround for this behaviour in order to fix it. Probably the easiest way to do this would be to have the application:
1. Automatically sign in again (signing out if necessary) every 12 hours or so.
2. Retain previously cached data, e.g. pictures, unless explicitly deleted even when Facebook refresh is unavailable.
This doesn’t fix the problem of the now-permanently unlinked Facebook contact (as per Don Vincenzo on http://forum.xda-developers.com/showthread.php?p=4276194#post4276194) but it would be an improvement.

I hard reset earlier which had previously fixed it, but now it only shows that I have one Facebook contact to choose from and no one else can be linked from.
It shows it as if I have only one Facebook friend.
Very strange.

Yep had the same issues.
Ultimately I found the best cure is just to wait for the two hours before it automatically updates everything.
I've only gone through my contact list once and linked all the profiles, however I have appeared to have "lost" the link many times...
So basically don't do anything, just wait.. lol they will return

Never had this issue yet but all my facebook - contact information is also sync'd with the exchange server

I was afraid that after my master reset I would have to reassociate all of my contacts but it seems that the association is stored on google contacts too, so they just all came back again

Its been 2 days now and my associations have not come back, man that's gonna suck if it resets them every couple of days. The facebook integration was one of the main selling points for me for the phone. I sync my contacts with outlook so I don't have any under my gmail name. Is it better to import all my contacts in to gmail so it retains my facebook links? If so is there a way I can sync the contacts that are already on my phone to my gmail account from my phone?

I may or may not have found a solution, or a way of preventing it. I'm using TasKiller to close all my running processes every few hours to preserve battery life etc. I noticed that when I put some of the system processes in the ignore list, (com.htc.socialnetwork.provider for example) the Facebook problem happened again. If I don't have any processes in the ignore list, and make sure to kill them once or twice a day, my contacts stay associated with Facebook.
Last time my contacts associations disappeared, I killed all running processes, took everything out the ignore list and went into the People app, and scrolled along to the facebook updates page. I hit menu, then 'update now'. This restored everything back to the way it was.

The disassociation just happened for me again - all my contacts suddenly needed reconnecting.
This is a different problem to the one I was discussing in the other thread 'It's a wee bit buggy...', where previously available contact data (profile pic, birthday, albums etc) can now not be retrieved by the Hero once a contact is linked. This functionality has not returned since it first occurred for me, and means that, irrespective of the associations holding, only about 75% of those contacts on the device that should be able to sync actually successfully sync. From what I can tell, this could possibly be an issue with Facebook privacy settings, though why it only happened a week after having the device I'm not sure.
With regard to the associations holding after a hard reset, the People app on the device stores the Facebook association data in the 'Notes' field of the contact, which is then synced to Google Contacts. If you wipe and then re-download your contacts from Google, this info comes back with it, and the People app then sees those contacts as linked. Given this, it seems even stranger that the links get broken in the first place, as it suggests that for some reason that the data in that field is not persistent...

Have the association loss occasionally but I find if you ignore it then the association comes back after a little while.
In relation to some (but not all) friends losing associations it is due to the friend changing their Facebook application settings. My girlfriend's photo disappeared a week ago, so I got her to change her fb settings and it came back. Not sure why it happened a week ago cause she changed the setting longer ago than that, but guess it is Facebook, not HTC.

Has anyone reported this to HTC? Its happening far too frequently on my gf's (pink) Hero.

So maybe it's not the same but it's definitely related:
I've now gotten to the point where I can not view my own contact details when I'm logged into facebook. That is, if I am signed in, and I try to view my contact card, I get a crash in process "android.process.acore" (this also happens when trying to update my status). If I edit my details and make sure I'm signed out of facebook, everything is fine except that all details of all linked profiles disappear...
Can anybody else confirm this?
BTW, I noticed that if you sign out using your contact card, and then sign in again (miraculously this does work!) the People app will retry to link friends to your facebook friends, so you can "force" a resync this way...

I keep getting this issue too. What i do is go to contacts, then on to the 'updates' tab, my contact card still shows my pic and me as logged in. I then press menu and update now. This resyncs all my contacts straight away. Annoying i know but at least it recognises them again after a bit.

Is anybody having the wrong organization show up.

I have had no real issues with my N1 since I got it. I have been using CM's roms. The other day I noticed that when I was making and receiving calls the wrong organization was showing up. I noticed that if I deleted a contact and reentered it it fixed that contact. I have 200+ contacts with multiple entries and would like to see if anybody has an easier way to fix this problem.
Thanks in advance,
Manny

same here.
the organization is shown up wrong in the in-call page.
in my case, the contacts were synced via Gmail. I've checked there and the information is set correctly. even on the phone, if I go to edit the contact details, the organization is shown correctly. only when in the in-call page, the information is wrong...
tried to re-sync several times with Gmail after changing some information, only to test, but it won't correct the situation...

Same here. Contacts sync'd from Google/Gmail. Everything shows up find on both Google and phone's contact list, but in-call display shows something different.

I though it was me lol!
Yeh i noticed that, not sure if it was doing this on older cyanogen roms or not.

Funny...I get one contact picture for all of my contacts that have an organization assigned??? She's not even in the organization.

I am glad that I am not the only one. I even turned of sync and deleted all the contacts on my gmail and on phone. Then restored a back up to my gmail account and let the phone sync up but it didn't fix it. The only way I have corrected it on some contacts is to delete them and reenter them. Its okay when the only have one number but when they have multiple numbers and emails it will be a hassle.

i hope this gets into cyanogene's issue list and will be fixed within the next release.

I have the same issue.

Is anyone experiencing this issue syncing their contacts with Facebook? This was an issue for me when I first got my N1 and not syncing my contacts with Facebook fixed it.

same issue here.

Me too got same bug

I am glad that I am not the only one, but I would have expected someone to have a solution. I will have to do more searching.

Wrong Organization
I am also getting wrong organization for the calls coming in. It is quite disconcerting, because I need this data to be right. However, I fulfill this need by using the name and number to figure it out myself, and by asking the caller who they're calling from. This should be fixed soon.
I have model Nexus One, firmware 2.1-update1, baseband 32.24.00.22U_4.03.00.21_2, kernel 2.6.33.1-cyanogenmod [email protected] #1, mod version CyanogenMod-5.0.5.3-N1, build #EPE54B.
P.S., with all my "should"s, of course I am very grateful for any and all work that's gone into this for otherwise uncompensated work. I'm leaning toward learning this programming myself, so if anybody insists and points me to the right primers, I could fix it myself.

All phone contacts suddenly disappeared

Device: Samsung Galaxy S
OS : Android 2.1
Hi,
Basically I don't use google account to sync my contacts because the groups thing doesn't work the way I want it. So instead, I use Kies, which allow you to sync Outlook contact with your phone, which all worked fine.
However, last night before going to bed I sent a few sms message and everything was fine, i.e. all contacts were there. But this morning when I work up because of a text message from a strange number, which was actually from a friend of mine, so I thought he has a new number so I tried to update his contacts but when I click on "Update existing contact" my address book pops up and is ... empty.
After that, I opened my contacts and NOTHING is there.
I turned on displaying google contacts and its all fine, but when I choose phone contact, absolutely nothing is displayed.
I did absolutely nothing last night, and I don't believe I cleared all my contacts while in my sleep (because I don't even know how to do that while im awake).
Anyone has this problem before and/or know how to solve it please help .
Btw, I have been adding quiet a lots of contacts over the last 2 weeks (since last time I sync with kies) so I really need them back.
Thanks.

this just happened to me, nobody knows how to solve this problem?

login to you gmail account and see if they are still there

[Q] Duplicating contacts

Hi guys,
I have to say, since I bought the Wildfire I'm amazingly unhappy.
This phone is seriously ****.
It's slow, it freezes, it crashes, it reboots by itself.
Today I tried to do a factory reset.
I used MyBackup to do a backup of everything.
Obviously it was a failure: it didn't save the apps, so now I have to reinstall everything by myself. It didn't save the data of the apps. I lost nothing important, only the data of some stupid game, but I lost it. It saved apparently all my data and settings.
I restored the contacts and now I have another problem.
They are duplicated. I delete from my gmail accounts the duplicates, but they are still there on the phone. And the ****ing phone synchronizes again all the contacts to my gmail account. And over and over and over.
Is there any solution to this problem beside removing manually on my phone? There are more than 300 duplicates!

Turn auto sync off... Is that so hard? As for the slowness, nothing wrong about mine or most other peoples phones.
When youre restoring your contacts make sure you only list to display one of your accounts e.g your gmail acc
This is obviously a user end problem and not the phone.

Turning off Auto sync doesn't fix the problem. It just avoids the problem. I already did it!!!
In this way, I will not able to sync anymore my contacts to Gmail since as soon as I started autosync again it starts again to sync in only one direction!
Yes sure, an end user problem caused by the lack of functions of the phone.
And for the slowness....probably you missed all the comments about people overclocking and complaining about it.

The overclocking complaints aren't about the phone being slow, its just not working on some sense roms. And imo the phone has all the necessary functions. Perhaps you should get it fixed.

Whenever i feel my wildfire is sluggish, i back up the phone, do a full factory reset and flush a new rom. Makes a huge difference. Sadly i still havent figured how to solve the duplicated..... no quadriplicated contacts that appear.

i think you guys should do a factory reset, add all your contacts once, back them up to sd card, and then when you install a rom, don't sync your contacts, just import them from the sd card file.
although i haven't had any issues with duplicates with syncing my contacts anyway. :S

Must admit the phonebook setup is a bit pish on the Android system, it tries to link everything together when all you want is just a simple phonebook with peoples numbers and emails.
So i've spent ages deleting all duplicates and unlinking ****. Finally after a number of hours it resembles a simple phonebook with people linked only to there facebook accounts and nothing else. Sometimes the software just tries too hard!

Did you sync facebook contacts ? I would recommend you to not do so. Facebook gave me quite a problem with contacts when i just got the phone.
Other than that, google contacts sync works just fine for me.

Finally the continuous synchronization stopped. I was able to remove duplicates from my gmail account. But....surprisingly several contacts disappeared. I used the "merge duplicates" function on Gmail.
Now I installed again the backup I did. My phone book is not synchronizing at all with gmail. Moreover, something else happened. It is not synchronizing with Facebook. When I go to view it says Facebook for HTC sense 0 contacts. But if you go do Online directory, they are there! But I cannot see to link in the contacts.
Oh yeah, obviously I still have 4 contacts per person.

Duplicate contacts after setting-up sense

This morning some strange thing has happened. I added my HTCSense account to my DHD just to try. After couple of hours my notification bar signalled the link persons sign and when I opened the notification, it was showing multiple (20+) possible links. After checking I found out that all my contacts were duplicated and, that some of them were automatically linked. I think adding my sense account is responsable for this problem. Anybody else experienced this problem and suggestions to solve. Removing Sense account does not solve this, already tried.
I'm on stock 1.32, rooted and ENG S-OFF
Sent from my Desire HD using XDA App

I have used Google Contact to remove all my duplicates.
Once you sync your contact list with Google account, you can go to http://www.google.com/contacts
There is a button called "Find Duplicates".
There are probably 100s of ways to fix this, but this has worked for me.

yes fixing it within gmail contact options, remove duplicates worked fine for me too

I don`t think he means that his google contacts are duplicated, i just think that google backed up your initial contacts, my question is: your initial contacts(before the duplicate) are on sim or phone ? because sense has a bug where it shows ALL your contacts (sim/phone/google) even if you tell him not to. http://forum.xda-developers.com/showthread.php?t=907275

All my contacts were on the phone, and came from outlook via HTC Sync.
After syncing, all the duplicates also appeared in outlook.
Happily I have assigned a category to all my contacts, and the newly duplicated ones didn't had any category so it was very easy to delete them from outlook, and sync again. Now they're all gone but also I removed my HTCSense account from my DHD
Edit:
Strange additional thing to mention.
I live in Holland and my last name is "de Vries" which (as you see) has two words. I normally have the "de" added to the first name and lastname will only by "Vries" in order to get them ordered in a proper way ("de Vries" is supposed to be found under "V")
Nothing strange to that, but the strange thing was that some of the duplicates were missing the "de" part of the name