Database Users

Big problems with Touch HD

I have a UK supplied Touch HD from Orange and it`s going crazy!
Problem 1:
Backlight switches off without warning, touchscreen still responds but obviously you can`t see anything! Multiple hard resets will eventually coax the backlight to wake up, but the delay between power button pressed and the "first buzz" of life is around 20-30 seconds. Started happening when it was about 2 months old. Initially it was infrequent and I put it down to an installed software problem, but now every few hours. Other symptoms include the charging light failing when the backlight fails and there is usually an increase in heat around the case. Strangely however when I use it as a sat-nav and it is permanently charging the backlight never fails. I have tried a new battery, desktop charger, turned off fast-sleep, autolock, light sensor, full reset and removal of all my software and it still does it. Sometimes its OK for 5 days, other times it goes "dark" after 10 minutes.
All ROMs updated to latest versions. NB This started happening with the original Orange installed ROMS
My original solution to the problem was to run bootloader which forced the backlight on, but the long delay between on/off and start means this doesn`t work anymore.
Problem 2:
Screen display appears inverted and mirrored after pressing power button during operation. This is an infrequent problem but may be connected.
I live in Thailand now. HTC Thailand will no doubt take it and charge me $250 for a new motherboard whether it needs one or not. I can`t easily return it to the UK and I just hope somebody somewhere has some ideas?!?

I was just talking to another user with completely bizarre issues. What you are experiencing is totally abnormal. Just to make sure it's not a software issue- what SPL version shows up in your bootloader? Also, what rom are you currently running?

Please read next post

Please read next post

** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.

jamesmclean said:
** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.
Click to expand...
Click to collapse
So is the phone working properly again with the factory Orange rom? All I can tell you is that if you want to run the 2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship rom you must have a base SPL of 1.54.0000. Even if you use USPL to flash the rom to bypass CID-locking you still need to upgrade your SPL because the new 1.56+ roms are not compatible with an SPL version less than 1.54.0000. Read the guide in my signature for more information.

I see cRaCKwHoRe is on your case, so your in safe hands. I'll leave it to him.
One suggestion though. Instead of creating new posts and saying 'Read Next Post', why not just edit your first post and state 'EDIT' or 'Update' with new information below. This way thread remains short and easy to follow
Just an idea mate!!

Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.

jamesmclean said:
Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.
Click to expand...
Click to collapse
Most virus scanners show a false positive that USPL and HSPL are trojans or viruses. This is based on heuristics and how these utilities work. They are tried and tested and are most definitely safe.
And again I stress that you cannot run a 1.56+ rom on an SPL version below 1.54.0000. Since you are running SPL 1.14.0000 this is why you are having such issues. You need to flash a newer SPL version!

After the hardspl back to original Orange ROMS:
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
I had 2 dark events. I wondered if there could be a problem with the memory card, so I took it out. My reasoning being, after it goes dark and is reset, something was causing it to wait 30 seconds before "smart mobility" and/or buzz (if the screens still alive). When my PC does that its usually because there`s a memory card or external hard drive confusing it. Took out the card and it was OK all night. Formatted the card this morning and had no problems all day.This is a guess, I am an idiot! But the memory card is the only ongoing part of my phone; internal storage and ROMs has been cleared or upgraded every month.I dont doubt my feeble attempts to upgrade to 1.56 and bypass HTC`s no upgrades for Orange handsets policy may have been a significant contributory factor. Interestingly, Orange are actively discouraging purchase of the HD, they have had too many problems with their handsets.
Going to keep the phone empty for a few days, no software, no sat-nav and see if I have any more events. Then I think will read your HARDSPL instructions far more carefully and retry the ROM upgrade. Excellent work by the way!
The odd thing about this telephone (apart from the inversion and mirrored display problem, which still occurs) is that following the nuclear option of total clearance and ROM upgrade/downgrade it will behave for an number of days and then the backlight dies again. It could still be hardware!
Going to keep my eye on things for a few days.
But if anyone else has had these problems with their HD or Orange handset, please tell! Maybe you aren`t crazy! To help this is a list of symptoms:
Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Thanks!

Looks like a SPL problem only. It is responsible for the boot events and mismatched display drivers between SPL and the ROM most likely did it. Anyway interested in knowing updates once U flash a new SPL 1.54. and ROM..

Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!

jamesmclean said:
Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!
Click to expand...
Click to collapse
That's really unfortunate. Seems you have bad luck, consistently
Most people really like HTC devices. They do actually make some pretty decent stuff. Seems you've just gotten rotten luck.

Taken it back up to 1.56 with Hardspl as suggested. Installed Dutty 3.4. And it worked... For one night! Dead again today. I think now it is a hardware fault. So I suppose she`s off back to HTC and I will have to pay some money.
I have been very unlucky with HTC products. I said before I had to have 4 HTC Hermes, thought it would be interesting to tell what was wrong with them:
1. Orange SPV3100 WM5. First generation Hermes 100, hopeless wifi, buggy, returned to store and refund.
2. MDA Vario 2. WM5 Upgraded radio version, better wifi. Decided it didn`t like being a telephone anymore and the radio died after 3 months. Returned to store.
3. MDA Vario 2. WM5 Factory replacement. Dead memory card reader, didn`t make it out of the store when I went to collect.
4. MDA Vario 2 WM6 (Hermes 300). Working wifi, a much better operating system. A real telephone. Lasted 18 months! 2 weeks ago, complete power failure for no specific reason. Won`t charge or do anything now.
But before Nokia and iPhone customers get too smug. I also had an iphone when they were first released in 2007 (1.02) and that was a bug infested piece of junk as well. Got stolen in Bangkok. I really do miss having to reinstall the OS every 2 weeks! And my brother`s Nokia N95 has spent more time with Nokia than with him. 8 visits to Nokia care.
And now I have a broken Touch HD, probably with a power supply issue!
All these phones have one thing in common. They were (with the exception of the Hermes 300) first generation examples. And just before you rush out and pay big bucks for the latest telephone from HTC or whoever... Think, was this phone ready for release? Or was it just rushed out to keep the shareholders happy?
Think about it...

Hell! finally I found someone with the same problems. But I have bought it just some days ago!! The only thing I have done since then: installing tomtom on my sd-card and setting this gps-signal thing to the value 3000.
when I bought it i tried to run it in the store: after turning on, black screen but still vibration when i pressed some button, so it must have been on. Then it suddenly worked, installed the system, everything perfect. yesterday i installed tomtom, today it probably "died" around 20 times. everything the same like already described, screen messed up, after turning on vibration after 30 seconds, god!
is there anything i can do? i just bought that thing

Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Click to expand...
Click to collapse
Sounds like you have the exact same problem as my HD: inverted screen, screen blank but still functioning etc...
http://forum.xda-developers.com/showthread.php?t=520781
I am waiting for mine to happen more frequently before sending it away for service. Otherwise they will just return it if they can't reproduce the problem.
Pretty sure it is a hardware problem. I am in Australia and have the original stock ROM.

We may be onto a new fault here. Just noticed 2 more threads with the same screen issues. My phone has been OK for a few days, but today screen won`t wake up at all. Hooked it up to Pocket Controller Pro and it`s reporting a "microp version mismatch 0" in its dark state. Been checking on other websites and this seems to have been a problem with Touch Diamond previously. There doesn`t seem to be an update for microp firmware. One user tracked it down to a loose connection between screen and motherboard. I don`t know! I just wish it would work!
Any suggestions for MICROP issue?
Currently running Dutty 3.4 with 1.56 Olinex. But this has been a problem long before this ROM version.

Fallen Spartan told me this:
"Have you tried going to Start > Settings > All Settings > System > Power > Advanced and making sure device isn't set to turn off after a period of time?"
Until now my phone works without problems, I will report again after some days

Yup, tried that one. Doesn`t work. You will notice after you end a call, the screen will be dim. This is the warning of imminent backlight failure. It is not power management dependent. My problems with the phone started in Feb. Initially intermittent. Now constantly.
Sometimes the thing will work for a few days for no reason. Only way to guarantee no failure is permanent USB power. Pull out the USB and watch it die, instantly! That`s with the original or the new battery.
New motherboard may be the only solution. But it is worth noting that when I had problems with my Hermes and it had to go back to HTC 3 times, each time a new phone was sent. On the service report "New motherboard" was reported. The guy in the T-mobile shop told me they`re too expensive to repair so it`s easier giving you a new one. They still hold onto the old one for 3 weeks though!
Might try to repair the Touch HD, I still have my Samsung SGH. (It`s very slow!) but I think I will wait for ASUS or Toshiba phones with snapdragon processors. Had enough of HTC and don`t want another iphone.

This is a hardware issue. No if's, and's or but's. It is caused by a disconnection between the screen and the motherboard. A faulty motherboard or a loose / broken connector is the usual culprit. I would say 7 out of 10 times it is due to a loose connector. It is a poor design to begin with and after being dropped or roughed up enough it tends to break or get loose. HTC typically just replaces the motherboard in a warranty repair situation.
If you are lucky and just have a loose connector and are comfortable with opening up the device yourself, you can disassemble the device and re-connect or re-solder the 2 port connector that connects the motherboard with the screen. Of course this will "void" your warranty so I wouldn't recommend doing this unless you are comfortable working on micro-electronics. If your case is the type where it is intermittent and it works sometimes and then sometimes not, then you have a loose connection and it just needs to be reconnected or re-soldered.
I have seen and fixed a couple of these now.

TOUCH HD keeps turning itself off

Hi Guys, i have a strange Problem since a couple of days.
The touch HD turns itself off after some minutes. I have to take out the battery and put it back in, otherwise it will not turn on...
i have:
- deactivated automatic shut down in power settings
- deactivated today timeout
- tried hardreset
- tried another rom (currently dutties final)
no success :-(
i have absolutlely no clue what could cause this and how i can fix it...
help is highly appreciated.

hello there , actually maby its a virus or there is problem in SPL
Try to install again the SPL modified and tell me
best regards
ms4cah

unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.

Surrido said:
unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.
Click to expand...
Click to collapse
Sounds like a warranty claim

I am getting the same problem!! is there anything i can do to fix this? anyone figured out the reason?

I had this sort of problem.
The HD would hang, then switch off, then to get back on I had to remove the battery for a while. Sometimes it worked after a minute, other times I had to leave the battery disconnected for longer.
So I performed a hard reset and it switched itself off during boot (after successfully resetting).
Battery out for a while.
H/R once more. Again crashed during boot but not at the same point as previous.
Tried a different battery with a full charge - same result.
Tried to re-flash a "very popular" custom ROM with USPL. Got to 1% and error. This was because the HD had crashed..
Tried to flash the official HTC ROM and it got to 15% and error. HD crash.
So I have contacted HTC and they are sending a courier to collect it so they can take a look with a view to repairing it.
The last ROM I successfully loaded about 2 weeks prior to the start of my problems was a custom win mo 6.5 rom. As I couldn’t get it to a stable state - I couldn’t flash the official HTC ROM.
I’ve convinced myself it’s a hardware fault rather than any software damage..
Although I fear I’ll be in for some bad news.

mine too
Hi,
I have the same problem.
Mine was doing hard reset and after a day or two the same problem.
Now I cannot turn it on.
I will send it to htc...
Crossing my fingers.

I had the same problem with mine...
While turned on, it automaticly tryed to turn of, as if something was pressing the on/off buttom. Everytime that message for turning it off poped up and I just couldn't control the on/off button anymore.
I tryed everything and nothing worked. It really seemed a hardware and warranty claim issue. However, since I bought it abroad and it does not have warranty here in Brazil, I just decided to sell it (obviously warning the buyer about the issue) and to buy another one (which is working as a charm).
It is a hardware issue, for sure...

So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.

... I've the same problem...
Hi, I've the same problem. Do you have any solutions?

Nasher79 said:
So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.
Click to expand...
Click to collapse
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.

Mega75 said:
Hi, I've the same problem. Do you have any solutions?
Click to expand...
Click to collapse
Other than a Warranty repair, im afraid not. Try your best to get it back to HTC official software, then report it as no power / cant boot.

Nasher79 said:
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.
Click to expand...
Click to collapse
Good to know, confirmed h/w issue

i simply deactivated automatic shut down in power settings as mentioned in the first post and unistalled a couple of new programs i had recently installed!!
Not quite sure which of the above worked.. but atleast for now it seems to be working fine!! the screen has not turned off by itself and i have not had to remove battery etc to get it to work again!
I'm not quite sure if the problem is properly fixed but it has been a few days since anything occurred!! so fingers crossed!!

mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79

iamdarren said:
mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79
Click to expand...
Click to collapse
FYI, Throy is releasing roms exclusively to HTCPedia now, so no future roms will be released on either XDA or www.duttythroy.com

wow!!! i never knew!!!! thats crazy as his own site duttythroy wont be used.
im getting it now, but only 11 when it says 12 is out, either way, i will still flash i love the roms, i will be sure to be on all the site, incase theres another change of heart??
anyway guys i will report if i noticed the shutdown thing happening again with the version. 4mins till downloaded.....

I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!

Nasher79 said:
I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!
Click to expand...
Click to collapse
Your exactly right. Some people experience similar symptoms which are rom related others have same problem which is hardware related. One can only be fixed by HTC as motherboard problem, other can be rectified by different means without having to send device back for repairs

Hi again,
Today I have received an sms from HTC service informing me that my HD has a circuit problem and they will fix it without any charge.
I have to wait.

Oh god, should i take it back or what :(

This was my problem yesterday:
http://forum.xda-developers.com/showthread.php?t=634347&page=2
Basicaly it 'died' wouldn't boot up past the htc screen even after numurous hard resets. After i left it for a while it booted up. Yesterday evening, i updated the rom to 1.66 and all seemed well.
Phone has been running fine all day, listening to music etc. On my way home from work i was watching a movie on coreplayer and it crashed the phone giving a loud audio buzz with a frozen picture. Took battery out a few times, but same result after playing movie again (tried a different film also). Played music on it, same buzz and crash
Then it wouldn't boot passed the htc screen, then i left it for a while and it booted up but it was still crashing. Hard reset it and now it seems fine.
WHAT THE HELL SHOULD I DO? spent all day putting my cabs back on and getting my settings right and passwords etc and now i'm back to square 1 again, i can't be dealing with this hassle.
driving me insane, do i just see how it goes again or take it back tomorrow, thing is carphone warehouse dont have any stock and it means waiting.
what would you guys do?

first off all check the atached pic..
second.. I think you need backup software like sprint backup..
If this problem keeps apearing reflash your device or return it back to HTC..

i know man, i stress out. I think i'll give it 1 more chance before i take it back, i have OCD, IN EVERYTHING lol

Hmm, sounds a bit iffy to me. I certainly wouldn't risk utting HSPL on it. Id be tempted to just take it back for a swap out straight away (assuming you are still in teh first few weeks warranty)

samsamuel said:
Hmm, sounds a bit iffy to me. I certainly wouldn't risk utting HSPL on it. Id be tempted to just take it back for a swap out straight away (assuming you are still in teh first few weeks warranty)
Click to expand...
Click to collapse
Would do the same, somethings strange with ur set and if u just bought it maybe u could get an easy swap.

samsamuel said:
Hmm, sounds a bit iffy to me. I certainly wouldn't risk utting HSPL on it. Id be tempted to just take it back for a swap out straight away (assuming you are still in teh first few weeks warranty)
Click to expand...
Click to collapse
i've had it 2 weeks tomorrow, is it possible one of the cabs is causing it?
here is what i put on it:
coreplayer
currency symbols for keyboard
duttys task manager
keypadledcontrol
markallreadinbox
spb backup
vovicheck-jamrecords (more tabs for home screen)
also it says (in duttys task manager) after a soft reset, the memory is 37%! is that normal? no apps running!!
i think i'm gonna take it back, makes sense, i know i can swap it, just got to wait for stock

Why don't you just run the device "bare bones" for a few days and see if the problems you are having re-occur?
If they do I agree with others that, given the age of the device, its easier to swap it out than hang onto it trying to fix a problem where you are not sure of the cause but could be hardware related.
WB

Yeah, returned the device today, will have my replacement on Tuesday. Got an ancient Nokia to get me till then, awful

good choice, and only 4 more days til mini christmas! hehe

samsamuel said:
good choice, and only 4 more days til mini christmas! hehe
Click to expand...
Click to collapse
True but trouble is i'm gonna be sH*t scared to do anything with it, treading on egg shells incase it all goes tits up again.
I love the phone, really hoping i don't get any more problems and that it wasn't me that caused it, i can't see that it was as the problem returned even after a hard reset and fresh flash to the new 1.66 rom.
Apart from a few tweaks i only want coreplayer on it and a satnav, so i'm not asking for much!

Probably just had a duff unit. I've had my HD2 for 2 weeks now, and I personally treat it like I stole it. I've flashed it to bits and stuck just about every other cab file on here. Then I go and mess with registry settings... She seems a lot more robust than my other WM devices.
Hope your replacement unit gives you many "a happy hour".

HD2 wont turn on

Hey everyone, my hd2 died (original 1.48 rom), I already tried soft reset, hard reset, put out my battery, charge it and everyhting that came to my mind but when i turn it on it wont go further than the first htc image.
Is there anything i cant do or should i just take it back to the shop?
Thanks

I would take it back, even if you do fix it. You don't want a phone that may still have a underlying problem.

Htc HD2 BRICK Need HELP!!!!!!!
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??

I KILL my htc hd2 (BRICKED)
I used HSPL2_1024_RUN.exe i flashed like 5 roms within 24hrs i was trying them out and this one made killed my hd2.

for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
AS SOON AS you press it, press and hold the volume down button this will bring you to the bootloader
connect the phone via usb to your computer and flash a different radio rom (look first which are compatible with your rom)
if this doesnt work, using the same method flash back to your original rom.

hpg said:
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??
Click to expand...
Click to collapse
for tmous with 1gb rom NEVER flash a radio with .51. in the code.
still haven't seen anyone recover from this. if anyone has please let me know.

Damn it captain!!!!!!
I just got it on the 24th shhhhhhhh....... ummm i just will take it to TMOBILE i hope i can get an other one, they may not have one in stock or they WONT give me another. i will see as soon as the store opens.

Sorry to hear about people's problems. Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..Just give it time the wonderful folks here are working on it. If your still in your 14 day grace period just return the phone to the store and play dumb. You might
have to wait for another phone since apparently they did not anticipate
how many people wanted this phone and sold out quickly. I know I was there
at 6:30 and the second in line and they only had 5!
Anyway, the most important thing you can do here is DO a search!

I KILL my htc hd2 (BRICKED)
BUT I have flashed roms into Tmobiles htc hd2 like TOUCH_X_TREME_23549_TMOUS_2_30_5_49 among others and they worked! i was just try different ones and i PICKED and I BRICKED!!!!!!!!!!!

Damitu said:
Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..
Click to expand...
Click to collapse
sorry? sure about that? seems to me lots of people have successfully flashed their tmous hd2.
It only goes wrong if you
1 - flash a rom based on anything less than 2.10 rom
or
2 - flash a radio with ..51.. in the version number.

I KILL my htc hd2 (BRICKED)
When I take it back do you think tmobile can they tell if i flashed a rom?

hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
possibly, however its worth a try, there are other people that have reported they got it exchanged. the worst theu can do is send you it back un fixed. They can't keep it and make you pay for the fix.

I KILL my htc hd2 (BRICKED) and the walk of SHAME!!!
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.

hpg said:
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.
Click to expand...
Click to collapse
hehe, i rarely bother accepting friend requests, this isnt a social networking site!
Just find any post be me, and either click my name or the green button next to my name to PM me.

Shamely going back to tmobile on wed
I went to tmobile last friday they tried to turn it on, pushing reset and taking out the battery so they put me on a list for this coming wed. I still got the bricked one with me they told me to bring it in for a trade. i have tried everything to turn it on but the screen remains BLACK. so i got a BLACK BRICK!!!

Any more ideas?
cgrec92 said:
for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
I do not see a little red button under the back cover. I am in the US, just bought phone, slightly used of course, no warranty. It suddenly went dead this afternoon while charging, will sometimes try to power up but will just keep flashing that one screen "stick together" over and over.....
Tried another battery, same thing.
Click to expand...
Click to collapse

Mine is doing the same thing . . . in the US, the reset button is right next to the SD card slot, and it's yellow. Mine wouldn't come on Friday, and I started a web chat with Tmobile to see if they would exchange it, and then it just came back on. They said as long as the white sticker at the top of the battery compartment is still white (proving you didn't get it wet), then they will exchange it. It worked fine for me the rest of the weekend (AFTER I did a hard reset, and got it running great!!). This morning, I locked it while running MobiTV, then I couldn't unlock it, so I pulled the battery. That was 2 hours ago, and it still won't come on . . .
If it doesn't come on before I leave work, I'm taking it to Tmobile tonight!!
UPDATED 20 minutes later: Just came on . . . no rhyme or reason why?? Just started after MULTIPLE times of taking out and putting back battery, SIM, and SD card. Got the same error that I've been getting the last couple months on reboots (services.exe)?? When I did a CleanRAM, it free'd up 3.36MB . . . so SOMETHING was hung up, but nothing was running in the task manager??

Generally, few task managers show what's really going on with the phone's memory. Use an advanced task manager which will allow you to control the actual processes running on your device, Google for the names of those which seem to cause mischief and terminate them (if possible) or try to find a solution.

hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
Hey I am also Tmobile User and I have flashed a few ROMS luckily I have not Bricked my phone (knock on wood.) I was just wondering how your return went? I have insurance on mine and figured I would just take it back if that happened. I just didn't know if that would work? Did you ever get a new one

Another update . . . used my phone all afternoon, and tried to charge it, and it wouldn't charge??? Luckily, my husband has the same phone, so I checked his with the same charger. Compared the two phones, and the prongs that hit the battery were bent back. I folded them back down, and now it can charge again. Makes me wonder if that is the problem with the phone not coming back on? Maybe putting the battery back in so that it wasn't hitting the prongs has been keeping it from turning back on . . .

[Q] Dead HD2? please help?

Hey everyone, I have been trying to diagnose my HD2 alone for quite some time now, and thought maybe someone on XDA can help. So when i first got the phone, it ran just fine, about a month in i decided it was time to load it with a cooked rom. I used Energy rom because i loved the look. Before i had huge problems flashing it in the first place, after i got the flash to stay stable, the phone ran just fine. A while back (2010) i dropped the phone and cracked my glass. After replacing that, i had problems with the boot all over again.
When my phone boots it will boot 50% of the time, it will either freeze on the boot image (no red text) or just start up like normal. after 12-24 hours of general use, the phone will just freeze up and i will need to pop the battery out. Once i put it in, it will not boot unless i let it sit for a while. the longer i let it sit, the longer the phone stays working before it freezes. it seems that the longer it sits past a day doesnt matter, but it does increase the odds of booting in the first place. only a few times has it posted the rom number and not booted.
Im wondering if this could be a mainboard problem, or something im overlooking. I also had android problems back when 2.1 was ran from the exe. i also ran many other roms, and just recently the Nand 2.2 droid.
My biggest problem is ive spent over $100 USD trying to fix the glass/lcd.
Any imput would be greatly appreciated. so what do you think?

mdnelson09 said:
Hey everyone, I have been trying to diagnose my HD2 alone for quite some time now, and thought maybe someone on XDA can help. So when i first got the phone, it ran just fine, about a month in i decided it was time to load it with a cooked rom. I used Energy rom because i loved the look. Before i had huge problems flashing it in the first place, after i got the flash to stay stable, the phone ran just fine. A while back (2010) i dropped the phone and cracked my glass. After replacing that, i had problems with the boot all over again.
When my phone boots it will boot 50% of the time, it will either freeze on the boot image (no red text) or just start up like normal. after 12-24 hours of general use, the phone will just freeze up and i will need to pop the battery out. Once i put it in, it will not boot unless i let it sit for a while. the longer i let it sit, the longer the phone stays working before it freezes. it seems that the longer it sits past a day doesnt matter, but it does increase the odds of booting in the first place. only a few times has it posted the rom number and not booted.
Im wondering if this could be a mainboard problem, or something im overlooking. I also had android problems back when 2.1 was ran from the exe. i also ran many other roms, and just recently the Nand 2.2 droid.
My biggest problem is ive spent over $100 USD trying to fix the glass/lcd.
Any imput would be greatly appreciated. so what do you think?
Click to expand...
Click to collapse
Mate, I think it's rather hardware related problem. You better go back to the repair center before your warranty expires

silverwind said:
Mate, I think it's rather hardware related problem. You better go back to the repair center before your warranty expires
Click to expand...
Click to collapse
I went back right after i cracked the glass, and they said my insurance never covered it, even tho i pay extra on my bill for it. i voided the warranty when i replaced the lcd too
Does anyone know where i can get it fixed say under the counter or anything?