Database Users

PROBLEM *HTC Touch HD Auto-Restarting*

Hi,
I'm having an issue with my HD where sometimes the phone restarts on its own..it doesn't happen often but it does occur..mainly when I am listening to the radio..is anyone else experiencing this or know why this is happening so i can fix it?
Thanks
Incase it helps the only 3rd Party Softwares I have installed are
Coreplayer
Tomtom 7 with USA maps
Gyrator 2
NoData
Voice Command 1.6
SD TuneUP
My ROM and Radio are original HTC

I've had exactly the same thing happen with me, the system restarts of its own accord. Again, listening with the radio. It's happened three times so far, over a two week period.
I know it doesn't help, but at least you know you are not alone!!
My ROM and Radio are original version.
R: 1.09.225.14
D: 1.14.22273
Gavin

gav28 said:
I've had exactly the same thing happen with me, the system restarts of its own accord. Again, listening with the radio. It's happened three times so far, over a two week period.
I know it doesn't help, but at least you know you are not alone!!
My ROM and Radio are original version.
R: 1.09.225.14
D: 1.14.22273
Gavin
Click to expand...
Click to collapse
Thanks for the reply..glad to know I'm not alone on this issue ..i do find that this issue does not occur if i have the phone charging via usb while listening to the radio
My versions are:
ROM: 1.14.405.3 (22273) WWE
Radio: 1.09.25.14

My restarted twice and i didn't do anything....one time was lying on the table and second time was connected while charging the battery....
If i woldn't have to enter pin after reboot i wouldn't worry much - but i have to do it so this is disturbing because i once didn' see it rebooted....

I also had it twice within one week time. It also happened when I was listening to the radio.
ROM: 1.14.404.3 (22273) NLD
Radio: 1.09.25.14

I've had my HD for a week now, and mine has done it every day so far!!! I dont listen to the FM radio, so its not that causing it - it has happened when I have been web browsing, texting, putting in a contact, and even when in my pocket doing nothing.
I take it that as this thread has received so few posts that this is not a common issue and I should simply return the handset for a replacement? Maybe we all have "friday afternoon" models?

I had the same problem. My HD worked fine, and then constantly auto-restarted.
I tried everything- reflashed the ROM, took all the programs off, hard-resetted. Nothing worked.
...Then I changed the battery, and the problem disappeared for a couple of weeks, but it's returned today!
For my few pence worth, it's something to do with the battery, or at least the way the battery talks to the device. Not an expert and no idea!

Had a similar problem where it just rebooted for no reason. Was like this for around 3 - 4 weeks and then completely died. Sent back to HTC for repair and had it returned with a new main board. After 2 hours of use it died again. Sent it back a second time, had another new main board, the FPC connector was re-seated and now all is ok so far. Just hope you guys are not going down my route.

Never had that happen to me. Sounds like a hardware issue.

...Interestingly (and I've read this somewhere before), I've tried switching my network from Auto to GSM, and I have had no more issues.
I travel across the country- a lot on trains, and I suspect one of the things triggering the failure is switching between bands.
I have also heard that it may not have anything to do with the handset, and is SIM related. I don't know enough to comment on that.

I had the same problem when i was listening to the radio. I thin i have found a way to go around the radio-problem. I installed powerradio and my phone haven't restarted all day. Hope i helps
http://forum.xda-developers.com/showthread.php?p=4046501
ps. sorry for my bad english

my htc hd auto restart at the window 6.1 green screen
what could go wrong?
it was OK in the past....
i try to swap battery with other HD, same problem
I hard reset ,same problem, keep auto restart at green window screen
i use boot loader flash to new ROM, 6.1 still have the same auto restart problem
i have to believe hardware failure, where could go wrong?
i suspect reset button stuck, ...before the green screen appear, i presss restart button, no response. Strange.. because my other set HTC HD reset button response before green window screen

I've had the same problem a number of times. It seems to depend on the Rom. I just tried Laurentius's final Blackstone Rom and it would happen 4 -5 times a day. Dutty's Leo 9 Rom does it too but his R2 seems stable. Am going to try out the Dusk-More Rom now

Yep I am having a similar problem though has nothing to do with the radio. I have posted a thread on it also "HD Touch On/Off Problem".
Happens usually once or twice after taking it off charge for the night and then it's fine for the rest of the day.

I had something like that with mine, the problem was the battery, I switched with a new genuine battery and until now i did't had more problems, but it was in my case....

Flashing stock rom solves hard reset issue
Flashed a stock Rom 1 week ago before flashing a cooked rom again. It's been a week and it seems to have solved the problem.....touch wood.
If anyone else tries this, post a message to let others know if it works.
Hopefully, I won't be posting here again

i had the same problem.
i reflashed original spl,rom,radio then i put again the custom stuff, and the problem has gone!
now its 1 month without problems

Youtube freezes on HD2
I can validate your frustration. I am having problems with my HD2 freezing up as well and doing a soft reset on it's own. So the YouTube app opens up the HTC player and then it will play a few seconds and then freeze up. I also opened an MP4 movie file and view it with the HTC player and that also froze it. Last but not least, I have TomTom and that froze it after 15 minutes last night.
I have seen some postings that Tmobile and HTC will be releasing a new rom to fix some memory leaking issues so perhaps that might be it.
It started happening about a week ago for me. Please post any solutions you might find.
I am on:
OS v.5.2.21889
Mania v.2.5.20121412.1
ROM v.2.10.531.1 WWE
Radio v. 2.08.50.08.2

I have the same problem, but not related to fm radio.
It just happens...
It also happens when the phone is trying to start. It restarts, a few times when it shows "smart mobility" just before the radio, rom and other information at the right bottom.
I only rolled back to the official rom and radio, many hard resets, but it still happens..
I'll try to specify under what conditions it's happening, and will post again..

...I do not know what to do...
Hi everybody, I have the same problem on my HD.
It's restart on its own and some times if it's turned off then it turns on by its own
I've tried the following test without solve the problem :
- several hard reset
- with and without SIM
- with and without memory card
- with another battery (new)
- upgrade with original firmware
I add that the problem appeared suddenly
Unfortunately it's no longer under warranty then I would like to know if there's a solution different from send it to HTC.
Thanks to all.

HD2 firmware 1.66 german hangs up device

Since german firmware version 1.66 my device sometimes stops working while not in use . Only solution then is to soft reset via the button near the battery . I have no tweaks in use.
Anyone else has that problem???
I´m curious since I hadn´t have the problem with 1.48.

no problems here.
flashed 1.66 on 02.02. and no lockup till now. have installed some minor things after flash, softreset once, still running without issues (4th day without reset). on 1.48 i had to sr every day cause of the "sms issue"...

tonarm said:
Since german firmware version 1.66 my device sometimes stops working while not in use . Only solution then is to soft reset via the button near the battery . I have no tweaks in use.
Anyone else has that problem???
I´m curious since I hadn´t have the problem with 1.48.
Click to expand...
Click to collapse
Are you sure ??
I had the same issue til i knodest that i had 2 cabs installed, screen sensitive and vibration cab, now is ok here

i've also a german device - but unbranded. 1.66 firmware runs very good.
maybe you should try to make a hardreset.
good luck

Same here. I've not at all any problems with 1.66 in German. The device runs totally flawless and it seems as if all bugs are gone... In my opinion the device became with 1.66 what it should have been right at the beginning when HTC started to sell it for ~€600,-
I'm kind of heavy-user - I use my HD2 every day more than 3 hours, have installed quite a lot of apps (~30 at least) - have never encountered any problem or freeze. Do a hardreset and keep in mind what you install to your phone - 1.66 itself definitely is not responsible for your issue...

de Wolfe said:
Same here. I've not at all any problems with 1.66 in German. The device runs totally flawless and it seems as if all bugs are gone... In my opinion the device became with 1.66 what it should have been right at the beginning when HTC started to sell it for ~€600,-
I'm kind of heavy-user - I use my HD2 every day more than 3 hours, have installed quite a lot of apps (~30 at least) - have never encountered any problem or freeze. Do a hardreset and keep in mind what you install to your phone - 1.66 itself definitely is not responsible for your issue...
Click to expand...
Click to collapse
Thank you very much for your suggestions.
I will try a hard reset

there still seems to be a major issue
when you watch the discussion on the subject in handy-faq.de.
I personally do have some trouble with this too.
Did anyone investigate where this could come from?
The device is idle for 1 - 2 hours in the pocket, if you press a button, the button lights are on but no reaction. The only way is take the akku out and reboot.
I am running starbase64 ROM latest version and am getting sick with this.
Any ideas guys?

Frozen screen when calling

Hi. I've had these problems with my htc hd2, I've had the sms probs, but that got fixed after talking to you guys And now when people call me, or I call other people it freezes, im able to stop the conversation (which doesn't actually start), reset the machine (red button on the back or pull-out-battery) and then call back... This is really annoying, it has happened twice today, one time yesterday, and one time every day before.. I don't call people or receive alot of calls, but always the first call "****s up". Then its ok for the next call. Doesn't happen to anything else (yet), only calling. It's not that big of a problem, but my bills are keeping to get longer seeing that I have to call back all the time. :/

Jnygaard
I think the information you are providing is just a bit to little. you have explained your problem but you are not telling what radio and rom you are using.
in general have you tried a hard reset? or is the problem also there with your sd card in the phone? people have problems with phone freezes because of sd cards. especially the larger cards.

Oh yeah, sorry, I'm abit new to this.
Rom: 1.66.409.1 (NOR)
OS: 5.2.21869
Radio: 2.06.51.07
I always use a SD-card which is the standard 2gb which came with the phone, i could go some days without, and see if it works. Unless you have any other ideas?
Haven't tried a hard reset, doesn't that mean I'd have to upgrade it again?

I suffered from this last week & almost tested the bounciness of the phone I got so annoyed with it. As you'll see from my postcount I am an absolute noob but...I removed a couple of custom taskbars I had installed & bizzarrely everything returne to normal. probably a complete coincidence which I'm sure the experts here will confirm

Clever.. But "Custom taskbars" what did you mean by that, I'm more of a noob than you ;b

Hi, the taskbar is the info' strip display at the top of the phone. The standard one is a "clunky" black & white design. I installed some fancy, coloured ones which I now know should only be installed on HD2s with winmo6.5."whatever number it's at now" installed. Mine is a stock 1.66 ROM with winmo 6.5 device. Like I said the two may be completely unconnected but - touch wood(Ooh err missus), I've not had a call freeze since uninstalling them. I can't believe I've been outnoobed either lol! Best of luck...

Oh, yeah I've got the stock "black 'n white chunky" one :/ so there must be something else

I'll keep an eye on this thread for updates, of course I tempted sodding fate & the bloody thing locked up on me about half an hour after posting my reply. Cover off & soft reset & we're off again but this is soooooooooooo annoying when it does happen. best of luck to you.

Dunno if this is alowed, but Bump? (bring up my post )

Jnygaard said:
Oh yeah, sorry, I'm abit new to this.
Rom: 1.66.409.1 (NOR)
OS: 5.2.21869
Radio: 2.06.51.07
I always use a SD-card which is the standard 2gb which came with the phone, i could go some days without, and see if it works. Unless you have any other ideas?
Haven't tried a hard reset, doesn't that mean I'd have to upgrade it again?
Click to expand...
Click to collapse
what upgrades are you talking about? if you've installed any apps or customisations then you'll have to reinstall those after a hard reset, but otherwise it will just blow away all your info and give you a clean slate to start from with whatever ROM/Radio combo you have. definitely worth doing if you haven't done that yet.
otherwise maybe try upgrading the radio? or another ROM if that doesn't work...

Jnygaard said:
Hi. I've had these problems with my htc hd2, I've had the sms probs, but that got fixed after talking to you guys And now when people call me, or I call other people it freezes, im able to stop the conversation (which doesn't actually start), reset the machine (red button on the back or pull-out-battery) and then call back... This is really annoying, it has happened twice today, one time yesterday, and one time every day before.. I don't call people or receive alot of calls, but always the first call "****s up". Then its ok for the next call. Doesn't happen to anything else (yet), only calling. It's not that big of a problem, but my bills are keeping to get longer seeing that I have to call back all the time. :/
Click to expand...
Click to collapse
Try flashing to one of the latest Radios.
I had this problem when I was on a very old Radio 2.04 with the latest custom Roms.

Well, I have the latest rom, and thats the only rom I can get :S and isn't the radio upgraded with the rom ? if not, where do I upgrade the radio ? (radio: 2.06.51.07)

radios are in one of the stickies in the ROM forum
http://forum.xda-developers.com/showthread.php?t=611787
if you want info on how to flash it then read thru the relevant stickies

Finally understood and downloaded/flashed a new radio (2.08), after hours of reading and decrypting "nerd language" (no offence of course). We'll see if it helped tomorrow, if I have no probs tomorrow it *might* have been fixed!

TMOUS user here. Have had the HD2 for a total of 5 days. Making phone calls, it freezes repeatedly. I will receive a phone call(feel it vibrate, try to answer, and it just locks. Can still hit the Home button and hit HD2SoftReset, but this really sucks.
R:2.08.50.08?2
G 15.34.50.07U
D 2.10.82076 8G
Hopefully that's the radio info you need. It is a stock TMOUS rom. Installed a handful of Apps, and loaded up some music on my microSD card. Any suggestions?

phone locks after someone hangs up on me...

my phone locks itself whenever someone hangs up on me and i have to wake it and unlock it every time. its rather annoying. can someone help?

mine
sometimes doesnt respond for a couple seconds maybe 20 seconds then responds to the keys i pressed, like it lags so hard
2.13 rom stock tmo with
bsb&xt, skyfire, leocpu with other apps fresh form a hard reset only have "necessities"

Flash a developer rom buddy and install hspl. Best decision I've made with this phone. i got tired of the lock ups and slow downs. Once I put kumars rom on i haven't had an issue since. Screw those stock roms.

well...if you can be nice to people you talk to so that they don't "hang up on you"....
ok..on a serious note, even i've noticed that problem on my gf's hd2 with the 2.13 ROM, I downgraded the ROM back to 2.10 and its better. But I've been using the 2.13 ROM on my phone and have no problems at all, so I think this issue varies from phone to phone.

bizmark03 said:
well...if you can be nice to people you talk to so that they don't "hang up on you"....
ok..on a serious note, even i've noticed that problem on my gf's hd2 with the 2.13 ROM, I downgraded the ROM back to 2.10 and its better. But I've been using the 2.13 ROM on my phone and have no problems at all, so I think this issue varies from phone to phone.[/QUOTE
lol yeah i guess you're right i can be an a-hole at times and yeah i've only started noticing these problems (this is'nt my only issue) after upgrading to 2.13...
Click to expand...
Click to collapse

Real SOD/Charging freeze solution for Sense ROMs!

hey guys.. I found a true SOD/CHARGING FREEZE SOLUTION!!
before, I'll explain this thing :
willy and some other friends said that reflashing stock ROM before flashing a custom ROM, and then never do task29, is also true to avoid SOD.
but, I always do task29, and my ROM never SOD/charge freeze for more than two weeks..
here it is :
- use S2U2, then set to lock the device when Backlight turns off (s2u2 settings-> power)
- NEVER use the power button to sleep device. Instead, You can assign left or right softkey, or the X-panel button to execute s2u2, if you want to lock the device before keeping it in pocket.
- you can set the S2U2 to power off the device after 5 seconds (s2u2 settings-> power), so after executing s2u2, the device will be powered off after 5 seconds
how can S2U2 prevent SOD/charge freeze?
- the main idea to prevent Sense SOD/charging freeze is to change to another screen before sleeping the device. So, Sense services will not run (because it is in the background), even when waking the device, because S2U2 is now the foreground. SOD/charging freeze occured by Sense services.
- in another post, Willy said that using the original autolock (on power button) can prevent SOD, but I think that's not true.. because the lock screen comes AFTER the device WAKES, NOT BEFORE the device SLEEP
try it guys.. but I NEVER face the SOD/charge freeze for 2 WEEKS, even when charging the device overnight
(Screen freezing or phone hang still also a problem, but they are seldomly happened.. yes, because Sense is rather heavy for X1 CPU)
Please correct me, Master Willy or friends, if I'm wrong.. I'm using Willy's latest ROM for now.. (see 826x.blogspot.com)

Pretty old solution. I've been using lock screen to prevent freezes on bad hardware revisions-phones for almost year now. I've told willyung to use such thing a long ago but as I remember he uses another service/app to open lock screen. May be that's the reason why it freezes...
Btw, better to say "workaround" than "solution". IMHO.

nice try.
but i wonder if the myths about SoD will ever stop to prosper...
you see, this is not true:
duke_dreadmoore said:
SOD/charging freeze occured by Sense services.
Click to expand...
Click to collapse
you can get SoD in a rom without sense as well. thus the whole "theory" about S2U2 fails. and you can get SoD with sense 2.1, with winmo 6.1 (very rare, but possible), with sense 1922, with sense 2021, etc etc etc.
SoD is caused by power management. and how to fix it - search. there's already a thread about it.

caliban2 said:
nice try.
but i wonder if the myths about SoD will ever stop to prosper...
you see, this is not true:
you can get SoD in a rom without sense as well. thus the whole "theory" about S2U2 fails. and you can get SoD with sense 2.1, with winmo 6.1 (very rare, but possible), with sense 1922, with sense 2021, etc etc etc.
SoD is caused by power management. and how to fix it - search. there's already a thread about it.
Click to expand...
Click to collapse
Well, that's hardware-related in some way. I am using sense 2.5-roms for almost a year now and I haven't ever encountered freezes at all. Some of my friends do. I have a pretty early retail phone.

interesting...
thanks for solution. but I never had charging freeze with my device.
i'm always using Spoon Charge app when charging. it gives me all the battery and charging infos...

ultrashot said:
Pretty old solution. I've been using lock screen to prevent freezes on bad hardware revisions-phones for almost year now. I've told willyung to use such thing a long ago but as I remember he uses another service/app to open lock screen. May be that's the reason why it freezes...
Btw, better to say "workaround" than "solution". IMHO.
Click to expand...
Click to collapse
you mean the original lockscreen? I always encounter SOD/charge freeze using that.. because I think the auto-lockscreen comes after the device wakes.. so Sense is still on foreground when device sleep
caliban2 said:
nice try.
but i wonder if the myths about SoD will ever stop to prosper...
you see, this is not true:
you can get SoD in a rom without sense as well. thus the whole "theory" about S2U2 fails. and you can get SoD with sense 2.1, with winmo 6.1 (very rare, but possible), with sense 1922, with sense 2021, etc etc etc.
SoD is caused by power management. and how to fix it - search. there's already a thread about it.
Click to expand...
Click to collapse
I've been using a non-Sense ROM (xperia unoff, willyung with sense disabled, twinge rom) for about 6-9 months.. never encounter any sod/charge freeze.. only hangs sometime, that's normal for WM..
orkhanahmadov said:
interesting...
thanks for solution. but I never had charging freeze with my device.
i'm always using Spoon Charge app when charging. it gives me all the battery and charging infos...
Click to expand...
Click to collapse
I found that the application is buggy.. s2u2 also give u battery info when charging..

duke_dreadmoore said:
I've been using a non-Sense ROM (xperia unoff, willyung with sense disabled, twinge rom) for about 6-9 months.. never encounter any sod/charge freeze.. only hangs sometime, that's normal for WM..
Click to expand...
Click to collapse
well, and others encountered them the first night when charging with sense disabled or a non-sense rom right away. what does that tell you?
i garantee you: sooner or later someone will try your "solution" and report back with SoD. you have no idea how frustrating the period from sept 09 to april 2010 has been - it was the "height" of SoD. testing, trying, getting frustrated, oversleeping because the phone was dead in the morning...
"using roms 6-9" months - i'm longer SoD-free than you are a member on this board... and so are others - if they're still using the x1 that is, looks like knowhow gets lost. ^^
"wm hanging is normal": yes - and no. it depends heavily on the rom you're using. longest streak without restart i had were 3 weeks - and i only had to break that because i installed ultrashot's volume-control.)
maybe this can shed some light on it:
http://forum.xda-developers.com/showthread.php?p=7459349#post7459349
this is the way that got everyone SoD-free sooner or later. problem is: you may have to find your perfect settings first. (settings around 40 secs seem to do it for the majority.)

duke_dreadmoore said:
you mean the original lockscreen? I always encounter SOD/charge freeze using that.. because I think the auto-lockscreen comes after the device wakes.. so Sense is still on foreground when device sleep
Click to expand...
Click to collapse
I use my own service to lock device during charging. Actually, it locks before going to suspend

caliban2 said:
well, and others encountered them the first night when charging with sense disabled or a non-sense rom right away. what does that tell you?
i garantee you: sooner or later someone will try your "solution" and report back with SoD. you have no idea how frustrating the period from sept 09 to april 2010 has been - it was the "height" of SoD. testing, trying, getting frustrated, oversleeping because the phone was dead in the morning...
"using roms 6-9" months - i'm longer SoD-free than you are a member on this board... and so are others - if they're still using the x1 that is, looks like knowhow gets lost. ^^
"wm hanging is normal": yes - and no. it depends heavily on the rom you're using. longest streak without restart i had were 3 weeks - and i only had to break that because i installed ultrashot's volume-control.)
maybe this can shed some light on it:
http://forum.xda-developers.com/showthread.php?p=7459349#post7459349
this is the way that got everyone SoD-free sooner or later. problem is: you may have to find your perfect settings first. (settings around 40 secs seem to do it for the majority.)
Click to expand...
Click to collapse
I don't know brother, maybe SoD is more complicated than I think
previously, I stay using xperiaUnoff ROM for 5 months.. never sod, hang, freeze..
after that, using Willy's ROM, encounter SoD every 2 days..
then I try s2u2 with that settings, never Sod.. I can believe my phone again
ultrashot said:
I use my own service to lock device during charging. Actually, it locks before going to suspend
Click to expand...
Click to collapse
do you have forum link for that service? will be nice to try thx..

Till now I only had SoDs when using a ROM with native 6.5 kernal. Has anyone a SoD problem using a ROM with a 6.1 kernal? Maybe this is the solution?

I would agree with ultrashot that sods and charging freezes could be hardware related.
I always got sods and charging freezes with my lost phone, however autolock prevent the charging freeze. With my current phone, I never had any single sod, charging freezes and any other freezes. One thing can be noted, I never task29 and flashed radios with this phone.

maybe. but there has to be a sw-/driver-component as well.
i always got SoD with this phone since 6.5 came on (summer 2009; preventable with resumingsuspend-keys) with roms from different cooks (including yours ). but since i made my own rom based on ultrashot's kitchen not one SoD occured. sure, over the weeks i changed more and more stuff in sys and oem, but SoD was gone from the beginning when i was just playing with ext-folder. same hardware all the time.

Been using my own 6.5 rom with sense for more than a year (nothing new to WM that interest me to update it anyway) without SOD. Never task29 and I don't believe SOD related to Sense (maybe some bad implementation would).

I think find the solution & what program causes it
the cookie home tab program cause to SoD
u can test manila without this program & u will see no SoD

i'm happily using cht and experience no SoD's at all...

really!!!
whats ur ROM ???

my own (look at my sig...)
but using ultrashot's kitchen as a base. his roms are sod-free too, i think.

j j said:
I think find the solution & what program causes it
the cookie home tab program cause to SoD
u can test manila without this program & u will see no SoD
Click to expand...
Click to collapse
I don't use CHT and get SODs