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hey guys, I need some advice on what to do. Situation as follows:
1. Not easily shown and randomly occuring screen defect, color patches appear, blue bands dance around. (as in, Fault? what fault?! like i had with a different product)
Post4 -only way to reproduce the problem, does it happen to you?
2. Bought HD2(Leo WWE UK) through Expansys china , as I'm in China atm, expansys is located not in my city so I can't reproduce the problem to them myself (no idea where the actual repair center is, expansys isn't picking up calls, and theres no "htc china").
3. Returning back to Australia in 2 weeks, what happens to the warranty?
Just a few obstacles it seems.
Could anyone share some knowledge? would mean a lot for me. Thanks!
i don't want to scare you mate but i've read there are chinese fakes on the market, it's possible you've got one. i suggest you contact htc australia and explain your situation, there must be a way they can help. good luck!
If you got it from Expansys, I doubt it's a fake. I think you're just gonna have to persevere in getting touch with them, even if it's after you get back home. The warranty will still stand, but you'll probably have to send it back to Expansys.
It clearly needs replacing from what you've described.
johncmolyneux, think ur right, called expansys HK (not cn) they said i'll have to go through them, can't go htc directly. so no possibility to take to a htc authorized repair place in Australia right?
..wonder if I can send to Au eXpansys
the bigger issue:, on its own myHD2 goes retarded infrequently, like every 2 days, for 1/2seconds to 5seconds only. so i'm worried about them not seeing the problem and not fixing it.
wonder if it happens to all HD2's actually, sorry to sound sadistic, but below is the only way I can make it happen. otherwise the phone does it on its own every now and then.
Only way to reproduce it is by supporting at the front, on both sides with my thumb at TF3D slider height, and then pressing in from the back around the center also at slidebar height (tho sometimes a little more pressure is needed).
asefsef said:
Only way to reproduce it is by supporting at the front, on both sides with my thumb at TF3D slider height, and then pressing in from the back around the center also at slidebar height (tho sometimes a little more pressure is needed).
Click to expand...
Click to collapse
It's good that you can reproduce the problem. I tried it on mine and it didn't do anything unusual, so it's definitely not all HD2s that do it. (Maybe it's only mine that doesn't do it )
I don't know if the guy will be able to reproduce it, probably try at few times and say theres nothing wrong. ><
reckon Au Expansys can take it in?
how long does it take ususally?
asefsef said:
I don't know if the guy will be able to reproduce it, probably try at few times and say theres nothing wrong. ><
reckon Au Expansys can take it in?
how long does it take ususally?
Click to expand...
Click to collapse
I have no idea mate. You'd best ask expansys those questions. I can just imagine the first response to the pic you've posted though... "Those blue lines are on the wallpaper" lol.
Good luck getting it replaced.
sigh, its hard to reproduce it, you can use it for an hour and not have the problem show.
they said the process is around 2 months. i might just live with it. usually, i press somethin on the screen, it goes away
2month is a long time for high tech stuff!
asefsef said:
sigh, its hard to reproduce it, you can use it for an hour and not have the problem show.
they said the process is around 2 months. i might just live with it. usually, i press somethin on the screen, it goes away
2month is a long time for high tech stuff!
Click to expand...
Click to collapse
2 months to get it replaced??? That's ridiculous. Surely that's not right?
apparently it goes to HK expansys (im in sh) then they send it off for fixing. they mentioned 4-8weeks.
The problem doesn't occur all the time, so it annoying to not have it for 2 month and have it back un fixed.
HOw long should it be normally??
Related
Hello all, i'm facing a very serious problem with my skin.
I woke up the morning and the screen of my Atom was awful! I can't describe it because i don't know what the hell it has!
Here is 2 pics to see my problem:
With the screen off the problem is very obvious on the upper left corner
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A pic with the screen light on (the problem isn't so obvious)
I'm in desperate position, i don't know what to do!
Is there a way to fix the screen? Do i have to buy a new one? If yes, do you know from where i can buy it? Unfortunately i can't send it from Greece to Hong Kong for the official service.
Any help appreciated!
Bill
Yes there is...
Hi Bill,
Im very sorry to hear about your screen. the problem with the screen is that the backlight of the lcd is not functioning. ( Its called BPD-light).
there are 2 options : 1. you can change the whole lcd screen, but thats pretty expensive if its not under warranty 2. you can replace the BPD which is very cheap actually (35-60$ ), but it is very rare to find.
In my store we fix those problems.
if you are interested, you can contact me : [email protected]
Goodluck!
Not sure whether it's the similar case as mine. My screen was ever like your atom snap shot a few times. Very clear when it's screen off. Mine's due to the screen got depressed a bit too hard (while in the pocket or doze off on bed with my atom ) that it some how stick to the one beneath. What I did was just to press that area with little preasure and it got back to normal. Hope it helps.
Re: Yes there is...
igal said:
Hi Bill,
Im very sorry to hear about your screen. the problem with the screen is that the backlight of the lcd is not functioning. ( Its called BPD-light).
there are 2 options : 1. you can change the whole lcd screen, but thats pretty expensive if its not under warranty 2. you can replace the BPD which is very cheap actually (35-60$ ), but it is very rare to find.
In my store we fix those problems.
if you are interested, you can contact me : [email protected]
Goodluck!
Click to expand...
Click to collapse
Umm, what??
The backlight clearly is working in the second photo.
Thank you all for your replies.
Yeah, it is the screen's problem and not the backlight.
So, the device it's on the way to HK for the official service and LCD's replacement.
I have seen similar circumstances in many TFT applications (I used to repair digital cameras).
My hypothesis:
The problem is perhaps liquid trapped next to the reflective diffuser sheet(used for backlighting) a piece of opaque polarised plastic paper.
I think water has got between the plastic rear membrane and the diffuser paper, and it is trapping it, in what can only be described as the capillary effect. (HTC might disassemble the LCM, let it dry, and then clean with isopropyl, or just replace it because it's too much hassle).
Finally my Atom is in my hands with the screen replaced!
I have sent my Atom ~20 days ago to Hong Kong with the help of baubaubau (http://forum.xda-developers.com/profile.php?mode=viewprofile&u=83579).
I've shipped the Atom to him, and then he has delivered the device to the O2 Support. Also, because O2 has run out of LCDs he gave them a strange push for not the replacement be delayed.
So, i have to thank him in public.
If you have any problem with your device or you want to buy a new one don't hesitate to come in contact with baubaubau. [/url]
Hi,
I'm pretty distressed at the moment. On Sunday while out I noticed that the alignment of my screen was out. I realigned the screen and the problem seemed less but the problem came back after a minute or two.
After some Googling I tried the credit card trick for solving the alignment issue and now my problem is much much worse. I can not align the screen because I go in a never ending circle.
I suppose the best way I can describe the issue is, if drawing on a program like Note, the screen goes further out of alignment the further to the right of the screen I go. If I run the stylus down the right side of the screen the line is drawn about 1/3rd of the way into the screen but goes further into the screen at an angle as I run the stylus down the screen.
If I try to draw a box in Note around the screen edge the effect is like this;
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I also tried to loosen the screws at the back of the screen when slided out but I have now lost one of the screws and frankly I think the online fixes have done nothing for me except void my warranty and make it worse.
My questions are basically
1) Anyone else have the same issue and find a fix?
2) Will a missing screw and a homebrew version of Windows Mobile 6.1 mean the warranty is now void / HTC won't repair it and if so
3) Where / How much will it cost to get this repaired?
I really love my TyTN but it cost far too much for me to just "replace" and I really could do with it being repaired for under £100 or preferably for free.
Danny
This problem has been around since the Hermes first came out. There are those that claim that various things will work to cure the problem. Having had a Hermes that did this I can say nothing worked reliably or fo more than short periods.
My suggestion is to revert to the original ROM or flash an official new one and then take a chance with that missing screw for a repair under warranty. I can see you getting a service centre to repair for £100 (though you coul check this out) I have also seen repairs supposedly done (usually an LCD/digitizer combo replacement) that continue to show the problem. I have certainly seen cases where folk have replaced the screen themselves and it has not cured the problem. Hence my guidance for a warranty repair/replacement.
Mike
Thankfully I found the missing screw yesterday on the floor, chance of chances.
I will try to flash the old rom and send for a repair, I contact HTC though their site. Do they reply often? Sometimes I've e-mailed companies and been ignored.
Might be worth giving them a ring?
Hi guys, I appreciate that this may not be the correct Forum but I get alot of knowledge from this site so if you guys dont know, no one will!!
My Xperia optical pad/joystick is having a mare...each time i rub my finger over it, my X1 trys to dial out and skips to menus. The phone has apparently become "moist" acording to the Vodafone shop (Which to me seems like an excuse)
I ahve wiped the device back to factory settings and the same errors keep happening. I have turned the Opt Pad off in settings but the pad still reacts to touches and just jumps though menus and try's to make calls!!
Is there a way that I can get this fixed or resolved or has anyone else got any ideas. This may be a hardware fault.
Thank you all.
Well I can imagine dust being behind the scroll 'wheel'. How about you try to blow it out with a can of compressed air?
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Hi,
Thank you, I have used a can of air and this seemed to make little difference.
Maybe I could get the device apart and give it a pro clean although I feel the actual joystick me be capput :/
Other ideas?
Thanksagain.
Moist? The only way I can see a phone becoming moist is either from a bit of rain or sweaty hands. Either way, phones are designed to withstand this otherwise they would be completly useless for outside use..
chanstarco said:
Hi guys, I appreciate that this may not be the correct Forum but I get alot of knowledge from this site so if you guys dont know, no one will!!
My Xperia optical pad/joystick is having a mare...each time i rub my finger over it, my X1 trys to dial out and skips to menus. The phone has apparently become "moist" acording to the Vodafone shop (Which to me seems like an excuse)
I ahve wiped the device back to factory settings and the same errors keep happening. I have turned the Opt Pad off in settings but the pad still reacts to touches and just jumps though menus and try's to make calls!!
Is there a way that I can get this fixed or resolved or has anyone else got any ideas. This may be a hardware fault.
Thank you all.
Click to expand...
Click to collapse
I have the same issue. It does seem to happen more when I have been using the MobiPocket Reader to read a book for a while ... maybe my sweaty thumb is causing the issue ;-)
Seriously though, if this is really true about moisture I may have to trade my X1 in, it drives me nuts when this happens.
Is there a way to clean the optical joystick properly? (I'm going to try the air-from-a-can idea as well)
MrMiyagi said:
I have the same issue. It does seem to happen more when I have been using the MobiPocket Reader to read a book for a while ... maybe my sweaty thumb is causing the issue ;-)
Click to expand...
Click to collapse
Autoscroll, the best feature in Mobi
fards said:
Autoscroll, the best feature in Mobi
Click to expand...
Click to collapse
Nah, AutoScroll just irritates me , get distracted for a second and you lose your place.
I've resorted to using 'tap the screen to go to next page' option. Seems to work well BUT the point is the X1 shouldn't have this issue.
Vodafone have offered to 'repair' it for me, since it's still in warrenty, but it means sending it away for 10-14 days and in the meantime they can give me a 'loaner' which will of course be a peice of crap (I'll just use my TYTN).
Update:
I have found the issue! After looking on Google I came across a YouTube video of how to dismantle and reassemble the X1.
Turns out one of the transistors on the Optical pad circuit board had become slightly coroded, so I cleaned this up with a small soft brush and a minute drop of meths and put it back together and BINGO!
Also while the screen was out I left it overnight in airing cupboard in a ziplock bag with a pack of Sylica(Spelling) Gell.
Search YouTube for: "Xperia assemble Front/Back" User; CKY1
Hope this goes to help someone.
Cheers guys
in my case, I just adjusted the joystick to lower sensitivity...It worked without surgery..
so technically vodaphone was right. and it was a moisture problem.
my imagio screen is tweaked I can see a little fluid in the screen and it will not respond to any touch. Did hard reset twice but no change. I have to bring it in tomorrow to a store, cust service was no help said they may charge me. At 37 days now this blows.
should I remove cabs before I go to store for warranty? even though the defect is a physical issue?
A hard reset should put the phone back to the factory software state unless you mean a storage card, but then you should take that out before replacing it since that's your own. =)
they are replacing it, I didn't undo my changes before I went in to the store. The guy there said I didn't have to. I have to wait to have it shipped from warehouse-no store stock within 100 miles. Maybe by Monday? I can only accept phone calls with it.
I had the same thing happen to me yesterday. I noticed my screen wasn't responding very well in the center, then I looked closer and this is what I saw
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Sending it back to Verizon when my replacement arrives on Monday. Completely a hardward problem
yep that's it
Did you notice your screen not responding as well?
Just noticed I have it as well.. No issues with the screen response though.. I wounder if I should take it in anyway just to be sure something doesnt happen
leads right into not responding at all. I guess the fluid between the layers bleeding out. I think the capacitive screen responds to the stylus when the layers make contact?
started having issues with tje touchscreen.. took it to the store and the first words out of the reps mouth wad "what did you do to it ?"
lol...
then he says that it is normal to have the colored swirls like in the picture posted and that it wad from the oil on my fingers.. lol again.. at that point I say that none of the display devices have this and I showed him how the scrolling jumps around on the applications list..
he ordered me a new one and it will ne here in two days...
anyone else having this issue?
Had the same thing happen to me, they had to send me another phone the other day.
jeez.. the typing really shows how bad the screen has gotten..
Wow, I just had the same problem. They swapped it out for me and told me this "wasn't" a known issue with this phone.
same thing happened to me...
I was outside in the freezing cold last weeek and tried to use my phone. The screen was literally frozen... the phone was not locked up, but the screen would not respond. (The buttons would work, but unfortunately I was trying to call someone other than the last person I called so I was out of luck. Found this thread and realized mine had the same problem. Took it into the store and got a new one in the mail yesterday..
This might be a coincidence but I first noticed this right after I installed a screen protector - one of the vinyl ones that you wet with the supplied liquid before putting on...
me too
I had to return it too... I could see fine hair lines showing up more and more everyday... got a new one... next day some lines started to appear... It is winter and I think exposure to freezing temps is bad... I was warming up the car and put the phone on the passanger seat, I forgot something and went back inside the house for 5 mins.... the inside of the car was freezing the I grabed the phone and it felt VERY cold too... I was like "damn!" that's when the new line showed up on the second NEW phone....
Looks like Newtons' Rings to me
Hi guys, we've had similar complaints in the Blackstone forums. I think the general concensus there is that these "Newtons Rings" are due to delamination of the screen and digitizer. Looks like i'll have to add this to the Imagio Wiki as well.
On the blackstone there's mixed signals as to wether or not it's a "known issue" from HTC as only certain regional HTC repairers will replace it under warranty.
Both the image, and the descriptions you guys are giving says to me it's Newton's Rings. If you're getting them replaced under warranty then you're lucky
this same thing just happened to me 20 minutes ago! I am going to the verizon store after work I am glad i have a years insurance on it!!!
Just like everyone else, I had the same thing happen. VZ got me a new one in 3 days... Must be a manufacturing defect.
they sent me an ozone as a replacement and i called them up and she said they were all out of imagios and tp2 and that the ozone was a fair replacement and i told her i already had one and its not even close to the cost that i paid for the imagio anyway i got no where with the customer service and i went to the corp store in town and got it settled but it wont be here till friday which sucks!!! this will be number 3!
Maybe someone can find a site that sells screen and digitizer replacements.....
Hello all and thanks for reading my thread.
I have searched high and low for this same issue, but found nothing similar anywhere unfortunately.
I have recently noticed that at all times, the screen seems to produce some horizontal lines which flicker often ... I am finding it hard to explain the problem itself, but I have not dropped the phone nor hit it or w/ever.
All I can think of is that I played a lot of this one game on it and it could have affected (overheat?) the GPU or something along those lines...
I am really not sure, but bottom line is that now I see all these issues on the screen, and camera and some games are off limits to use as they look very confusing...
Anyone has any idea what it could be?
G
Could you provide a screenshot?
It does sound like a hardware issue. I would send it for repair. They might even replace it. Maybe you could take a video of it happening.
(I assume you tried uninstalling the game and it didn't solve the problem. If your CPU is being overclocked try resetting it back to normal.)
Grant Barker said:
It does sound like a hardware issue. I would send it for repair. They might even replace it. Maybe you could take a video of it happening.
Click to expand...
Click to collapse
Yep, seems to be hardware issue only!!!
Gowardo said:
Hello all and thanks for reading my thread.
I have searched high and low for this same issue, but found nothing similar anywhere unfortunately.
I have recently noticed that at all times, the screen seems to produce some horizontal lines which flicker often ... I am finding it hard to explain the problem itself, but I have not dropped the phone nor hit it or w/ever.
All I can think of is that I played a lot of this one game on it and it could have affected (overheat?) the GPU or something along those lines...
I am really not sure, but bottom line is that now I see all these issues on the screen, and camera and some games are off limits to use as they look very confusing...
Anyone has any idea what it could be?
G
Click to expand...
Click to collapse
If I were you and and also had a warranty on my phone I would take that to the store and get that fixed
hero000 said:
If I were you and and also had a warranty on my phone I would take that to the store and get that fixed
Click to expand...
Click to collapse
Are screen issues/hardware issues fully covered by warranty? As I talked to an HTC support dude and all he said was we can book a repair and if it's not covered by warranty we'll send you a quote, £20 if you don't want the repair, if you don't pay either we'll get rid of the phone in 3 months...
So I don't wanna really send it off then find my parents get a £100 bill of which they don't know of :/
Most likely the lines are caused by a malfunctioning LCD. This can happen on its own or by physical abuse. Carrying your phone in your back pocket can cause this. If the phone looks great on the outside (no sign of big nicks from being dropped or warped from carrying it in your pocket) then HTC should find no reason to not fix it under warranty. Sometimes things go bad on their own.
Hey,
thanks everyone for your replies. I tried installing a different ROM (Cyan) on my DHD and it still seems to have the same issue, tried changing the cpu and gpu voltages, playing with temperatures etc, but to no avail..
I guess the LCD did go wrong, so Im sending it to Vodafone (UK) for repair. The only thing is that they will probably send me a refurbished phone if they cant fix it which wouldnt really be my first choice, but oh well! Could be worse I guess...
Thanks again for all the feedback
G
htc desire hd screen display scrambled
my desire hd has a display problem, the display has been scrambled when ever i touch edge of the phone. it will fix temporarily by pressing front and back together. hope can understand my problem,
Detail of my mobile
desire hd with gingerbread 2.3.3 (rcMix3d kingdom v1.9)
clockworkmod recovery v4.0.0.6
hboot-0.85.2007
microp-0438
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@qqavatar: it's definitely a hardware fault, send it for repair...