Database Users

Panick

Just had a major panick!!! My Xda2 would not power up, at first I thought it was just the battery that had died even though I thought it was ok, until I got home, tried to put it on charge and nothing! just dead.
Anyway, I panicked and tried a hard reset and it worked,( albeit I lost all of my settings and programmes) but at least it came back to life.
Does anyone know what could have happened to cause this to happen? If so please let me know so I can avoid it happening again and losing everything.
Many thanks

This happened to me one time about a month ago. Restoring from my Sprite Backup got it back into shape quite nicely in short order.
I never did discover the cause.

I know, really freaked me out, thought £300 had just gone down the swanny!!!!.
Also to make things worse, although I did a full backup the other day, I cant find it anywhere on my pc!!!!!

XDA1 behaves same when the battery is absolutely empty - doesn't charge and doesn't react at all. But apart from XDA2s, XDA1s don't have backup battery...

Thanks for the reply Bob,
So it looks like you have to keep an eye on the charge then, cos if it completely discharges, then u think thats what might cause the problem??

The same here
I had this problem already several times. I must say until now I was not able to pinpoint the cause. With me it occures once a week and I can say I'm getting fed up with it. Once I had it completly charged and the next day the Qtek was completly shutdown. So only a Hard Reset could bring it back :-(
I think this may be related to a faulty battery, I ordered a new one to see if occures again but the battery is out of stock :-(
Does anyone have another idea what could cause this.

Try searching the forums for "hard reset". There is already some discussion about this.

Had the same problem 2 in 4 days. I was working on excel once, and the second time I went to make a call (can't remember what I was doing before).
Both times it took a hard reset,and when it re-started I checked the battery level - 32% the first time, and 48% the second.
The odd thing is that the screen wasn't completely blank whe it crashed.
The first time I had to return home to load Sprite to restore. Then I set Sprite to backup as .exe, which was a lifesaver for a job I was working on.
The second time I had more time to play with options, but even taking out the battery and doing a soft reset didn't sort it out.
BB

Battery at 0% / howto do full backup? (HELP!!!)

Something rather scary happened to me yesterday. I have the original car charger for my K-JAM and have been using it frquently (for TomTom mostly). Yesterday it blew its fuse, and I replaced the fuse and plugged in my wizard, which then promtly reset. Once I got it back up, it claimed my battery was empty, and even after a full night's charge it still claims my battery is at 0%.
I assumed I'd zapped the battery and got myself a new one. However, to my surprise, once I started it up again with a new battery (after having charged it - the orange led was blinking and it looked like it was recharging) it still reports 0% charge on main battery - both from the internal battery meter and my Resco Today plugin (the backup battery seems fine though)
Resets have not solved my problem, and now I'm considering a hard reset as a last ditch effort. The repair time for the K-JAM in Norway now is over one month (!!!) and I need it for a long drive through Europe in two weeks, and cannot wait for a month to get it fixed. For some, a hard reset is not all that dramatic, but I've spent a LOT of time tweaking my wizard into what it is today, and I'd very, very much like to keep everything. So, to my two questions:
1: Is there any possibility that something is funny in software than can be fixed here?
2: If I have to hard reset, can anyone point me to software or a thread that describes how to preserve all setting, registry tweaks, windows startup/start menu, settings etc. through a hard reset? (i.e. what to back up and how to do it in practice? I've used SPB Backup before, but there has been warnings that it will not work as a restore after a hard reset, can anyone confirm this?
I'm a little desperate here guys, so any help would be greatly appreciated!

One more thing: when the Wizard is in the charger, it does recognize the fact that it is being charged (and thus does not turn itself off), but at the very instant I pull the plug, it dies. Another strange thing is that the little battery icon at the top of the screen indicates a full battery, but if I click it and get to Windows' poer settings screen, it claims the battery is empty.
Does the battery meter read some registry values I can manipulate?

olesk said:
Something rather scary happened to me yesterday. I have the original car charger for my K-JAM and have been using it frquently (for TomTom mostly). Yesterday it blew its fuse, and I replaced the fuse and plugged in my wizard, which then promtly reset. Once I got it back up, it claimed my battery was empty, and even after a full night's charge it still claims my battery is at 0%.
I assumed I'd zapped the battery and got myself a new one. However, to my surprise, once I started it up again with a new battery (after having charged it - the orange led was blinking and it looked like it was recharging) it still reports 0% charge on main battery - both from the internal battery meter and my Resco Today plugin (the backup battery seems fine though)
Resets have not solved my problem, and now I'm considering a hard reset as a last ditch effort. The repair time for the K-JAM in Norway now is over one month (!!!) and I need it for a long drive through Europe in two weeks, and cannot wait for a month to get it fixed. For some, a hard reset is not all that dramatic, but I've spent a LOT of time tweaking my wizard into what it is today, and I'd very, very much like to keep everything. So, to my two questions:
1: Is there any possibility that something is funny in software than can be fixed here?
2: If I have to hard reset, can anyone point me to software or a thread that describes how to preserve all setting, registry tweaks, windows startup/start menu, settings etc. through a hard reset? (i.e. what to back up and how to do it in practice? I've used SPB Backup before, but there has been warnings that it will not work as a restore after a hard reset, can anyone confirm this?
I'm a little desperate here guys, so any help would be greatly appreciated!
Click to expand...
Click to collapse
1. I do not know what can be done with for software for this, but probably your battery has to be calibrated.
2. Sprite backup can do all that. When you run Sprite backup, the default settings for the "backup" button is enough to do retain all your tweaks, data and applications. unfortunately, they stopped shipping trial versions. So you cannot "try before you buy".

Second that, buy Sprite back up program. It is really a good program that is now supporting the upgrading of ROM's which is something that can make your life SO much easier!

Usually if a fuse blows it's not for nothing. It might have fried the charging circuitry in the Wizard by the way...

kilrah said:
Usually if a fuse blows it's not for nothing. It might have fried the charging circuitry in the Wizard by the way...
Click to expand...
Click to collapse
I'm afraid you're probably right on the spot there. I've tried a charging both my batteries, and neither of them seem to get charged, even after a hard reset, so I have now admitted defeat and scheduled a repair, which means no GPS navigation through Europe this summer
I did manage to make a full backup with SPB Backup, but since the device won't stay on long enough for me to restore now, I'll have to wait and see if it works. I'm not doing a upgrade, so it might work flawlessly - only time will tell.
Thanks for the fedback though, it's much appreciated!

Olesk. Were you successful with restore using Spb-Backup? I use Spb-Backup buy had not heard the rumour that it might not restore after a hard re-set. I would be pleased to know how yours worked. Thanks.

synfuel said:
Olesk. Were you successful with restore using Spb-Backup? I use Spb-Backup buy had not heard the rumour that it might not restore after a hard re-set. I would be pleased to know how yours worked. Thanks.
Click to expand...
Click to collapse
I haven't tried yet, as it decides to die from loss of battery power in the process. No idea why it suddenly decides to do this, and I'm not convinced it's SPB's fault, so I'll try again once the Wizard is back from the repair shop. I'll post the results hare and send you a private message as well once I try it, but it might take weeks in the worst case though.

Phone turns off sometimes when closing keyboard.

Like the title says. It doesn't happen all the time but happens alot. When I slide my keyboard in the phine turns off 60% of the time. Also I noticed when I bumped the phone on my knee at the bottom (Don't asked how I managed to do that ) it just turn off instantly.
Anybody else with this problem? If you don't have this problem let me know 2 please. Maybe its just my device! Thnx.

No my phone does this too; but not as much as yours. It also seemed to happen more when opening the keyboard. I noticed however if I don't open the keyboard quickly then it doesn't seem to do it as much. What I mean is if you push the keyboard open and it pops hard then the phone will shut down.
I think it has something to do with the battery. I have tried putting paper in the battery compartment in hopes that it will apply more pressure to the battery keeping it from sliding. This seemed to help a little but not very much. Best solution I found was to not open it so forcefully. I havn't had it turn off in a couple of months.

A friend of me has the same phone. I tried it with his phone and he doesn't have the problem. He never had it he said. So I called the HTC repair service to send it to them under garuanty and it sounded like they knew the problem. It shouldn't do that. and like you said, I tought it was the battery too but when i remove the battery case and try to move the battery the phone stays on, so I don't think thats the problem but something inside the phone. Maybe some bad contacts. Anyway, they come and pick it up thusday. Maybe I'll get a new one or they fix this one.

I have the same problem
Ocassionally I suppose as I haven't observed carefully, when I close the keyboard the phones powers off. Not sure what the problem is, haven't really read any thread on this kind of an issue. Does anybody have a solution without sending it back to the support center.

I have the same problem...it seems that there is somewhere a bad contact, I do not believe its a "loose" battery. Anyway, I will tell the repair shop as now also my touch screen does not respond anymore...
I had an Qtek 9000 for almost 2 years, never had any problems with it!
NOT very impressed with this thing...
Ciao

Eeehm, I called the repair center and they were about to come and pick it up. so i did a hard reset to delete all my stuff.... and now it doesnt power off anymore. Wich is really strange cause it looked like a hardware problem cause when i bumped the phone it also turned off.

Jewcookie - My phone also resets when I close it too forcefully or give it a good bump. After your hard reset did you re-install your prior software? If so, did the problem persist or did it disappear?

Choptank
I've been having a similar problem with my HTC branded Herald. (winmob 6)
The phone seems to behave normally until I open and close the keyboard.
A few minutes later, when I push the power button to exit sleep mode, nothing happens. I have to soft reset in order to get the phone operating again. During the time it is locked up, the phone doesn't ring and no calls show up as notifications. The fellow I spoke with today at HTC support said he hadn't heard of this happening before. He recommended a hard reset. Hoping to try a few other things first. Has anyone else with this problem had any luck resolving it?
Thanks C.T.

Still trapped in Sleep Mode!
Just a follow up to my previous post, it now seems that the phone locks in sleep mode after I have accessed files on the memory card. Two days ago I moved all Today plugin programs to device memory (except Pocket Weather, too large!) in order to see if that was the problem. Phone worked fine for two days, no lock-ups. Yesterday the only thing I did differently was access an Excel document from the micro SD card. I then put the pnone in sleep mode. About 10 minutes later when I needed to make a call, it wouldn't come out of sleep mode without a soft reset. Also I had scanned and re-formatted the memorycard, no apparent problems.
Anybody else dealing with a similar problem?

2 Jewcookie - met welk reperatiecentrum heb jij contact opgenomen dat ze hem komen ophalen? want mij zeiden ze dat ik hem moest opsturen, maar dat kost me teveel tijd.
grzz Clint

i had the same problem one time with it turning off when i closed the keyboard. it happened when i was playing with the battery. I just took the battery out and re-seated it securely and it fixed it.
Do you have a factory battery or an aftermarket one? if it is an aftermarket one then it might not fit as perfect as the regular one. I got spare thats a little bigger than stock. Might help in your case.

I have a stock battery. Not looking forward to doing it, though it looks like I will do a hard reset and then use my Herald completely stock for a few days and see if the "stuck in sleep mode" problem goes away. Then I'll load my third party software one by one and see if I can isolate the app. that is causing the problem. I'll post the result. May take a few days.

Keyboard issues
choptank said:
I have a stock battery. Not looking forward to doing it, though it looks like I will do a hard reset and then use my Herald completely stock for a few days and see if the "stuck in sleep mode" problem goes away. Then I'll load my third party software one by one and see if I can isolate the app. that is causing the problem. I'll post the result. May take a few days.
Click to expand...
Click to collapse
Choptank- did you find out if it was software or hardware issue?? Mine just started happening and mine is stock!!!

As it turns out, the cause of my lock up problem turned out to be unrelated to opening and closing the keyboard. The actual problem was a Today screen plugin. When I disabled the plugin, the problem went away. It took me quite a while to discover this as the program (Pocket Weather) is one of my favorites and I really didn't want to disable the plugin. I'm hoping that maybe a future version of the program will work better on my device.
CT

Guys, I too was having this problem. But, in my case it came out to be a software problem. To summarize, these were the apps that can probably do that..
1) sbsh pocketbreeze
2) sbsh ilauncher
3) spb diary
4) spb p+(frequency was too low though)
It seems as if these apps demand more juice sometimes which causes device to reboot. I have been a huge supporter of the sbsh products but I'm not using them anymore. Currently I dont use any of the aforementioned apps and have not encountered a single unwanted reboot so far.

Troubles....
kdskamal said:
Guys, I too was having this problem. But, in my case it came out to be a software problem. To summarize, these were the apps that can probably do that..
1) sbsh pocketbreeze
2) sbsh ilauncher
3) spb diary
4) spb p+(frequency was too low though)
It seems as if these apps demand more juice sometimes which causes device to reboot. I have been a huge supporter of the sbsh products but I'm not using them anymore. Currently I dont use any of the aforementioned apps and have not encountered a single unwanted reboot so far.
Click to expand...
Click to collapse
Here's what I have Kdskamal:
WM5 (Hera 100, unlocked from factory w/t mobile)
OMAP console/ckr
Opera Mini (deleted recently) and now pages lock up
vTap Videos
Ygo! Mobile
One Note Mobile
As stated above, I deleted opera mini: since the deletion, I've had these problems and I have soft reseted twice. Should I hard reset

taz357 said:
Here's what I have Kdskamal:
WM5 (Hera 100, unlocked from factory w/t mobile)
OMAP console/ckr
Opera Mini (deleted recently) and now pages lock up
vTap Videos
Ygo! Mobile
One Note Mobile
As stated above, I deleted opera mini: since the deletion, I've had these problems and I have soft reseted twice. Should I hard reset
Click to expand...
Click to collapse
Well, you should definately consider doing a hard reset and install some nice clean WM6.1 rom. try the ones from aserg(the lite ones).

WM6.1
kdskamal said:
Well, you should definately consider doing a hard reset and install some nice clean WM6.1 rom. try the ones from aserg(the lite ones).
Click to expand...
Click to collapse
kdskamal,
WM6.1 now is this a personal (cooked) upgrade?? im leery of WM6 because of its numerous problems when it first came out.

Seems to be the Battery
I have seven batteries for my alltel ppc6800 (titan, mogul, etc.). My phone completely loses powers when I use the orig. battery that came with the device and one other battery I bought on ebay sometimes when I slide out or slide in the keyboard letting the spring loaded feature do its job. It seems not to happen when I guide it open and close with my hand. One trick that did seem to work was taking an eraser and cleaning the leads on the battery and the phone, however it may work well for another couple of weeks but has the same problem sooner or later. Still, I never charge my phone and I am an insomniac and am always up using my phone so I need the batteries.

XDA Mini S Screen problem - Photo's now available

I've got a problem with my XDA Mini S. It's been sitting in a box in my shed for about a year, before I got it out yesterday to have a play around with it, and possibly try some software I found on it.
I put my sim card in, plugged it in to charge, and turned it on. It worked absolutely fine.
I haven't done anything with it yet, but I've turned it on now, and the colours are messed up on the screen. For example there is a red hue over the today screen, and on certain screens (like in bootloader mode) the colours appear to be inverted (I will post pictures later if needed).
I've tried reformatting the device, but this has not fixed the problem. I thought I would try reflashing the rom on it. I used to have the original o2 rom on my old laptop, but lost that when I had to reload windows.
I downloaded the original rom from here, along with the Rom Update Utility, and attempted to reflash it. It gets as far as 'verifying the information on your PDA phone', then crashes with the error: Rom update utility MFC application has stopped working.
I'm running windows vista on my laptop, and read that the RUU won't work until the drivers are updated. Following the instructions on mrvanx.org, I have downloaded the driver for vista and installed it, but i'm still getting the problem when I try and reflash the device.
I've also tried running the RUU in compatibility mode for XP as it worked fine on my old laptop which was running xp, but it still crashes, every time.
I'm beginning to wonder if reflashing it will even work though, since the colours are messed up in bootloader mode as well, which leads me to think it may be a hardware problem.
I know next to nothing about repairing these though, and probably wouldn't bother if it's a hardware problem, but until I can reflash the firmware, I won't know whether this is a case.
I'll get the photo's of what the screen is like uploaded to my server later on, and post the links here, so you can see what the problem is.

Photo's now available
I've uploaded a couple of photo's to show what the screen is like:
http://csc2ya.co.uk/images/bootloader.jpg
http://csc2ya.co.uk/images/startup.jpg

Update
i've got my old laptop out, reloaded xp on that, and attempted the flash using that. However, I get the message 'rom update utility MFC has encountered an error and needs to close'
I just want to get it to reflash to see if it fixes the screen, but so far i'm having no luck at it.
I've sucessfully reflashed it in the past with the o2 rom using my old laptop, so I can't figure out why it isn't working now.
Update: I didn't have activesync installed on my laptop which was why the updater was crashing. I've installed activesync, but now i've got another problem that is preventing me from reflashing it. I start the updater, and click through the prompts. It gets to 'verifying the information on your pda phone', stays like that for about 30 seconds, then activesync disconnects, and I get the error: microsoft activesync cannot recognize this device for one of two reasons: then the other information that the dialog gives. I'm not going to bother typing it all out, as i'm sure nearly everyone has seen it at least once before.
Additional info: No idea if this is relevant or not, but the extended rom has been formatted using the service tool.
Another update: I have now managed to get the device to reflash, but it boots up afterwards as if I had just turned it off and back on again. I have tried a hard reset afterwards, but cannot seem to get any of the o2 stuff back. It appears that the screen problem is hardware related though, as it is still present even after reflashing.
I can also no longer get it to go into bootloader mode, but the phone will still boot normally.

csc2ya said:
It's been sitting in a box in my shed for about a year.
Click to expand...
Click to collapse
Not to be flippant, but there's your problem right there. Two things: extreme temperature, and moisture. Both are the enemy of electronics. Chances are very good that you're screwed.
The first thing I'd do is buy (or even better, borrow) a new battery. Yours is probably done for.
If that doesn't fix the problem, I recommend disassembly and thorough cleaning with isopropyl alcohol, followed by at least 24 hours of strong, dry airflow between 50-80 Fahrenheit. Any floor or desk fan would do. Reassemble and pray. If that doesn't do it, you're going to have to find your fun elsewhere, I'm guessing.

Myrddin Wyllt said:
Not to be flippant, but there's your problem right there. Two things: extreme temperature, and moisture. Both are the enemy of electronics. Chances are very good that you're screwed.
The first thing I'd do is buy (or even better, borrow) a new battery. Yours is probably done for.
If that doesn't fix the problem, I recommend disassembly and thorough cleaning with isopropyl alcohol, followed by at least 24 hours of strong, dry airflow between 50-80 Fahrenheit. Any floor or desk fan would do. Reassemble and pray. If that doesn't do it, you're going to have to find your fun elsewhere, I'm guessing.
Click to expand...
Click to collapse
The battery appears to be fine. I charged it overnight, and it still seems to hold a decent charge.
I haven't really got the tools to dissasemble it fully, but I will give it a go sometime in the next few weeks (i've got a copy of the service manual on my computer, so that shouldn't be a problem).
I only really got it out to play around with it again, and possibly try some apps on. It still appears to work fine apart from the screen (and the o2 applications now missing due the extended rom format, but i'm not bothered about those). I've installed the my mobiler screen program on my laptop so I can at least view the screen properly using that.
Thanks for the suggestions anyway.

csc2ya said:
I've installed the my mobiler screen program on my laptop so I can at least view the screen properly using that.
Click to expand...
Click to collapse
Well, this certainly changes things. You have a bad screen, or a bad connection to the screen. You can get replacement for around $100USD, or you can try to get a broken unit with a good screen for less (maybe). I'd still disassemble it first, though, in case it's just a weak connection.

[Q] Touchscreen locked out permanently

OK, posted a few days ago about this foolishly thinking it was solved. However, here's the problem. My touchscreen is completely unresponsive. This isn't the lag problem, which I've had before, but the phone acts as if it hasn't been touched at all. In other words, the only input accepted comes from the buttons.
This happens when I'm running android. Waiting overnight doesn't help. Pulling the battery doesn't help. I cannot even use the touchscreen in WM when this happens! Moreoever, if I do a hard reset, I still cant use the touchscreen when the setup pages show in WM. The touchscreen is completely gone.
The ONLY thing that has worked (once) to restore function is to pull the battery overnight.
The only pattern to this seems to be that it happens when I have a message waiting while running android (no, not every time). The screen will be locked, and I can't get the lockscreen to clear. Eventually I pull the battery and reboot in windows, same problem. Hard reset, same problem. Last night, had the problem so I landlined in and cleared the voicemails. Then did a hard reset, but the phone during the setup still indicated I had a message (!) and the touchscreen was locked. It is as if the notification was 1) stored in a different memory than the phone (does the radio keep this information) and 2) that until the phone is reconnected properly it can't clear the notification and won't let me access the touchscreen. Perhaps the overnight battery pull allowed the notification to clear from the phone somehow?
I'm looking for any help on this. Is there an aggressive way to clear notifications? Would a task 29 solve this? Button combo I"m unaware of?
Thanks in advance

yoiur unit may need to be send in for repair. sounds more like a hardware fault. You may be able to get a digitizer from ebay and replace it, though they are a bit tricky to replace. Ive only ever done it on an mda varia and that was a paid

This is actually not uncommon... i have a friend who purchased an HD2 and used it for a week or 2 and the touchscreen stopped. You can try and do the task 29 however it didn't help hers... has your phone ever come in contact with static electricity? This seems to be the #1 killer of the touch screen functions with the HD2's... (so far i've seen 4 of them die like this)... i would try task 29... then if that doesn't work call HTC and ask if you can send it in for a repair, most of the time if its repairable, they'll fix it and charge you a fee of usually $100.00... if its not repairable due to faulty hardware, they will send you a new one (usually re manufactured) another option is, if you have tmous take it back to a store and show them... they should be able to swap it out for free if you have insurance on it

I was concerned about hardware, and it may still be the issue, but it seems intermittent, in that sometimes I can get the phone working again for a couple of days. However, this symptom has only come in the last week or so, so it does seem as if something has changed. I'm constantly tweaking my Android setup, but I can't imagine this could have an effect that would go over to WM, especially after a HARD reset...

Possible solution
OK, if you've read the thread above, you know that hard resets didn't seem to solve the problem. However, I just did a hard reset without a sim card installed, hoping to clear whatever notification was stored on the phone. While the touchscreen was still locked without a sim, I re-inserted the sim and did another hard reset and it worked! Time will tell if this is a real solution. Luckily, my android system is just on the sd card and easily booted up or I would spend all my time rebuilding my phone!
Again, does anyone know if this might be related to the radio rom? I've tried a couple radios since this started 2.14 and 2.15.

OK, one more update. I notice now that when I long-press the hangup key, to get the context menu for such items as shut down or turn radio off, the touchscreen becomes inactive. Several minutes later it seems to come back, but my conclusion is that the connection to the touchscreen must be near or under that button and I'm affecting an intermittent connection.
This is the last post I have on the issue because I got a refurbished phone sporting ROM 3.14 and Radio 2.15 less than 24 hours after asking TMOUS to replace my phone. Now I have to clean the custom rom off the old phone and send it back, so I'll never know for sure if it was software or hardware, unless the problem recurs on the new (refurbed) phone. However, the symptom above with the long press hangup does NOT happen so it seems that was the issue.