Database Users

O2 - How Do I track my order????????

I've ordered of the O2 Website but cannot find how to track my order,
Can someone advise how to do it please
Many Thanks :?

As far as I can make out, you can't!!!! Its stupid, I've looked everywhere for a place to track the order.
As an alternative get your order number (should begin with a 'gm') and call 0800 9777027 where they should help you. I called yesterday and (SHOCK HORROR!!!!!) I spoke to a woman who was KIND and HELPFUL and actually KNEW something!!! I'm still trying to get over the shock :!: :!:
Mine should be here Monday....!!
HPJ

i nearly managed to track my order
After logging on to the O2 site, click on 'View My Bill'
The third column along (titled 'My Order') has a link 'View Delivery and Order Details'
Then you need your Security Code... which I don't have... "please contact customer care now on 0906 302 5151. Calls are charged at 50p a minute."
Hmmm.... I think I'll just wait and see when it turns up instead - it'll be like a fun surprise! :wink:

Did you get a confirmation email after ordering? It should include a parcel tracking number (not your order numer gm-xxxx) that you can use on the DHL website:
http://track.dhlgroup.co.uk/tracking/

The link works but does not accept the consignment number!
Thanks anyway

Its working for me. I was hoping for a Saturday delivery. Unfortunately it nows says "Out for delivery" but i'm stuck in work

Fluffy_Clouds said:
Its working for me. I was hoping for a Saturday delivery. Unfortunately it nows says "Out for delivery" but i'm stuck in work
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Mine says exactly the same, except I'm off on a business trip in 30mins until Wednesday night so the absolute earliest i'll get it is Thursday now -unless a miracle happens and it arrives before my taxi to the airport does!! Keeping Fingers, toes and other things crossed...

Got my G1 STOLEN!!

Damn, I just got my G1 stolen today... What should I do? I am calling tmobile right now but is there anything else I can do?
Thanks for any info you guys can give me!
Sorry if this is the wrong forum.

There are a few apps on the market you should have installed. Sim checker, being one of them. Since you didn't think ahead, best thing to do is call tmovile, get your phone shut off and file a claim (hopefully you were smart enough to get insurance). How did this happen anyways?
P.S. There is very very little chance you'll ever see your G1 again, so hopefully you got insurance.
Here's an idea though. Post a sob story on Craigslist about how you need your phone to work, your going to lose your job because they can't contact you (say you work on the road doing sales or something) and maybe someone will see it and feel bad and donate a new phone. My mom bought a sick camcorder from ebay and someone stole it from her hallway after ups dropped it off. She posted it on Craigslist and someone donated a new one to her. try that out maybe? Next time remember to install 2 apps, ones sim checker which will text/email you when a different sim other than your is inserted, and there is another that you can text the phone a special keyword (example: I LOVE YOU) and it will text the location along with a link to google maps.

CBowley said:
There are a few apps on the market you should have installed. Sim checker, being one of them. Since you didn't think ahead, best thing to do is call tmovile, get your phone shut off and file a claim (hopefully you were smart enough to get insurance). How did this happen anyways?
P.S. There is very very little chance you'll ever see your G1 again, so hopefully you got insurance.
Here's an idea though. Post a sob story on Craigslist about how you need your phone to work, your going to lose your job because they can't contact you (say you work on the road doing sales or something) and maybe someone will see it and feel bad and donate a new phone. My mom bought a sick camcorder from ebay and someone stole it from her hallway after ups dropped it off. She posted it on Craigslist and someone donated a new one to her. try that out maybe? Next time remember to install 2 apps, ones sim checker which will text/email you when a different sim other than your is inserted, and there is another that you can text the phone a special keyword (example: I LOVE YOU) and it will text the location along with a link to google maps.
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The idea is clever, but to lie and receive something from someone who gave it to you out of their own good will thinking they are helping, in my opinion is just as bad as stealing. As for your phone, chances are, you won't see it again. If you bought insurance, your G1 can be replaced for around 100 or so dollars from T-Mobile.

SolemnWishing said:
The idea is clever, but to lie and receive something from someone who gave it to you out of their own good will thinking they are helping, in my opinion is just as bad as stealing. As for your phone, chances are, you won't see it again. If you bought insurance, your G1 can be replaced for around 100 or so dollars from T-Mobile.
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Well really, his phone was stolen, they are helping, and everyone to some extent needs their phone for work. Right? lol. I am not saying be dishonest, but make a sob story, know what I mean?

If you check your gmail, you will see the last ip address to access your phone. you can then report it to the police and the local telephone people will be able to roughly guage where it could be. If you are using google latitude, it will tell you straight away.

karmac7 said:
If you check your gmail, you will see the last ip address to access your phone.
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I did not know this. Thanks for the info.

karmac7 said:
If you check your gmail, you will see the last ip address to access your phone. you can then report it to the police and the local telephone people will be able to roughly guage where it could be. If you are using google latitude, it will tell you straight away.
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How...? I don't get the "last IP address to access your phone" thing. And where do you find this information? I logged onto Gmail and don't see this.

SolemnWishing said:
How...? I don't get the "last IP address to access your phone" thing. And where do you find this information? I logged onto Gmail and don't see this.
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I believe he meant access FROM phone. Gmail lists history of its access, with details showing Browser or Mobile. I don't know how IP address works with the 3G/Edge network though.

What app is that when you text your phone it'll text you the location?

A lot of them do. LocService, SimChecker and GPSTracker. However, most of the time when your phone gets stolen, they would obviously take out your SIM card. In that case, you can't really text it any more. So go with SimChecker, when the SIM is swapped out, it will automatically text another phone that you specify and email you too with its location.

HD2 Vodafone Customers beware!!

Ok, so the vibrate feature no longer works on my device. Whether it be the vibrate profile (phone stays silent but no vibrate), Haptic feedback is no longer working in keyboard and neither is the haptic feedback in HTC Sense and inc bootup.
I sent detailed info on my fault, phone was sent last friday. Vodafone sent me a txt saying they had received my device on Monday morning and then sent me another txt at 19:50 saying that the device is on it's way back to me fixed and would be with me tomorrow by Royal Mail and make sure someone would be in.
I then took the day off unpaid and the device never arrived until this morning. I was so excited to get it back but already annoyed due to losing pay yesterday. Opened box and there was my baby. I popped in my battery and no vibrate during boot?? No haptic feedback in keyboard (checked settings)??? Then tried vibrate profile and rang my phone, surprise "No Worky" phone silent and no vibrate. ??? Checked accompanying documents. One is a check list from engineer. As Follows:
"Reported fault Resolved Tick (No it's not)
Data Content Cleared Tick
Latest Version Software Same as sent
Established Live Call Tick
Incoming Audio (speaker) Test Tick
Display Test Tick
Keypad Test Tick
Imei: *********************
Date Test Completed 25/01/10"
Then letter says:
"hank you for sending your phone to us for repair, we are pleased to say that the fault has been fixed.
What we've done
One of our engineers has throughly tested your phone. The fault on your device has been corrected by upgrading the software to the latest manufacturer approved version. If you mentioned any other faults when you booked the repair, these will have also been fixed.
As part of the repair process, we have given your phone a full internal service including upgrading the software inside the phone, as this is how many faults are fixed. The software is responsible for many aspects of how the phone actually works and though you may not expect it, upgrading the software can increase battery life and memory capacity, and provide you with a more up to date phone.
If you need us again
You can pop into the shop or call customer services, blah blah blah."
Well what BULL. The software is the same as previous (before sending) Phone has not been fixed. I lost a days pays (although my choice I surpose for doing as they asked) And I'm now worse off.
I popped into vodafone store and they said they could do nothing as they dont sell that phone instore and were not even aware of the model. See said call 191 from phone. And all they would do is send it off again. I'm reluctant to do this as I'd be without a phone for further number of days. working virtually non-stop over next couple of weeks so being in to recieve the phone may be a prob. I just feel like taking they phone and both signed documents to a solicitor.. They clearly state it's been repaired but it's not. Exactly the same as was sent. Well as soon as contract is up with vodafone I'm going back with O2. First time with Vodafone and also my last!!
Sorry for the rant. Any Idea's? What would you do? Should I send it off for repair again or demand a replacement or just shut up and take it like a *****???? Thanks for listening... Anyone a Solicitor?? lol

Just for reference, the shops, the internet shop, and the phone shop are 3 different branches of the same company. They do not share deals, devices, staff, or even knowledge. This is quite common, and normal for most (if not all) of the major providers.
Anyway, I'd ring back and just explain to them what you've explained to us. Try and stay calm with them but be very persistent. Don't end the call till they've acknowledged what the fault is by telling you what they've recorded on your notes, and they've agreed to once again collect the phone.
If you do need a phone while it's away (do you? You already received text messages from them last time it was away), they may be able to arrange one of the shops to do you a loaner for a while, but it will be a piece of crap that will make you blush when you have to pull it out in public.
My best advice would be to not get angry on the phone with them. It's done, and the person at the other end of the phone isn't responsible for the problem. Too many people start these conversations aggresively, and that won't get you any further. If I was CS staff and someone rang up and started ranting at me immediately, I'd be disinclined to be as helpful as I could.
I know it's crap, but it is what it is, and the phone simply needs fixing or replacing.
Good luck, and let us know how you get on.

Thanks for your quick reply. The only reason I popped in store was because the letter said I could and I was going into town anyway so took my chance. I was very pleasant on the phone (couldn't have been anything else as I have a really sore throat and a blocked nose, lol) In fact i'd say that the Welsh guy from customer services is about the only thing Vodafone currently have going for them. He was great and very polite. Just waiting on his supervisor calling me for a chat but said it could take up to 48hrs.
Will keep you informed, Just cant believe they say that the problem is fixed. Well gonna keep smiling and looks like i'll have to use my mates pink flip up phone again for a while. uughhh, I'm not gonna hear the end of that I can tell you.

Dell Venue Pro with no sound when making call

I received my DVP yesterday (after wating for a LONG time to get it), everything is working fine except my ability to make and receive calls.
I can only hear sound when the phone is in speaker mode, I was therefore wondering whether I had a setting that needed to be changed to 'hear' the phone call normally or if I need to send the phone back and wait a long time again for a new phone to arrive.
Please help : (

I'm having the same problem although it just started this morning. I've had my unit since Feb...
Trying a hard reset now but the tech at Tmobile said it may be a hardware issue...
Will wait and see after updates...
If anyone else other than the OP and I have encountered this problem please let us know if it's salvagable or will we have to deal with Dell and get a replacement...

Well mine didn't work since opening the box. Called Dell and they set up to send me a replacement. A week after Called them again to see what had happened with the replacement and they said they cancelled it. Now they're going to send me a 16gb version. Let's see how that goes~

I just sent mine back as they were going to 'repair' my phone over a 30 days period..I so sent it back and got a refund...

I called dell on Tuesday to report the problem. I told the techsupport guy that I've done the hard resets, etc. and none of it has worked. So the guy said he will get a dispatch put in to get me a replacement.
I told him that I am traveling internationally on Friday (really) and that if it can't get here by then, to just hold off on it. He said he will try and see.
The call to get a guy and obtain a dispatch number took me 5 minutes only!
Yesterday I got a call saying that the phone has been mailed (OMG!) and to watch for it Thursday (today). But little did I know, I got the phone less than 3 hours after the call...
The new unit is working great and I have to admit, Dell definitely cleaned up their act from a few months ago...
Hope the rest of you have a good Dell experience like I did!

ZTE customer NO service

I did not learn my lesson! It took ZTE more than 30 days to repair my first Axon 7 (hard bricked, would not power up). Instead of giving up, I bought a second one only to find out that the Camera and Flashlight App (not the camera flashlight) does not work (error message "can't connect to camera, etc...."). I contacted ZTE customer service and after resetting phone to factory, deleting data/cache, etc. did not work, agent created an RMA, I shipped the phone to ZTE on 8/21, they received it on 8/24. Whenever I try to check the status of the repair online, I receive "invalid log in, contact administrator". I reported it, still not resolved.
I contacted customer service on Friday the 8/25 to make sure they received the phone, they confirmed receipt. I contacted them again on Thursday the 8/31 to check status, I was told that phone is in "Assess" stage and it will ship in 3.5 days. I contacted them again 2 days ago, 9/4 to see if it has shipped, the agent responded that the info given to me before was NOT correct, the phone is only in "Received" status and has not even been assessed! So to be blunt, the agents I communicated with before were making things up, basically lying! She promised to follow up and escalate the issue to find out why the delay. She also promised that some one will contact me by phone or email within the next 2 to 3 days. The moral of the story, don't believe everything that customer service agents tell you! In the past, their excuse was "no parts, no replacement phones", I wonder what their excuse is this time.

TheBoozer said:
I did not learn my lesson! It took ZTE more than 30 days to repair my first Axon 7 (hard bricked, would not power up). Instead of giving up, I bought a second one only to find out that the Camera and Flashlight App (not the camera flashlight) does not work (error message "can't connect to camera, etc...."). I contacted ZTE customer service and after resetting phone to factory, deleting data/cache, etc. did not work, agent created an RMA, I shipped the phone to ZTE on 8/21, they received it on 8/24. Whenever I try to check the status of the repair online, I receive "invalid log in, contact administrator". I reported it, still not resolved.
I contacted customer service on Friday the 8/25 to make sure they received the phone, they confirmed receipt. I contacted them again on Thursday the 8/31 to check status, I was told that phone is in "Assess" stage and it will ship in 3.5 days. I contacted them again 2 days ago, 9/4 to see if it has shipped, the agent responded that the info given to me before was NOT correct, the phone is only in "Received" status and has not even been assessed! So to be blunt, the agents I communicated with before were making things up, basically lying! She promised to follow up and escalate the issue to find out why the delay. She also promised that some one will contact me by phone or email within the next 2 to 3 days. The moral of the story, don't believe everything that customer service agents tell you! In the past, their excuse was "no parts, no replacement phones", I wonder what their excuse is this time.
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This is the usual rant. Pretty much customer support office out there is actual crap. They said OnePlus's was hideous, I had lots of trouble with Google's Motorola, heard some stuff about Samsung too...
I don't have customer support here, (bought it in Thailand, live in Argentina ) but I'm grateful that I didn't have any hardware trouble. I DFU-bricked it but managed to get it back to life via disassembly and all.
Hope for the best... But we all know how bad customer support is. There are a bunch of threads that say basically the same.

Sorry to hear you got screwed. Maybe I've been lucky, but ZTE Axon customer service has been good. I've RMA'd 2 phones for the camera OIS problem and both time have been efficient. I did the advanced exchange on both and they went okay. The second phone they advance exchanged it without putting any hold on my card.
pt

Yes I had no issues with them either. Hell both of the times I called them the operator seemed to actually be located in the USA

I am still waiting for the promised email/phone call. If I don't get anything by the end of the day, I will contact them again. I am happy that someone had a good experience with them, as for me, this is my second nightmare!