Database Users

Sprint Network Issues??

I just want to verify it's not me - Is anyone having troubles surfing via the mogul or tethering? I can only resolve google.com and some shoutcast stations.
Coodaddy

I am also having trouble while surfing. I thought it was something wrong with my phone, but i guess im not the only one

No problems noted here...
Philadelphia, PA

none here either (Bayamon, PR). have you called Sprint yet?

Me too in Chicago. Since mid afternoon yesterday. Spend 40 minutes on hold waiting for Sprint TS and was "disconnected"

ok,
it looks like it's clearing up now. I did call Sprint and they denied anything being wrong, but obviously they found something and fixed it. I know I'm not the only one that had trouble. Quite a few fellas over at the 'other' site had the same issues.
Coodaddy

eieio- said:
Me too in Chicago. Since mid afternoon yesterday. Spend 40 minutes on hold waiting for Sprint TS and was "disconnected"
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Click to collapse
If you're paying for minutes then I'd call them back and see if they'll credit the minutes back to you. A friend of mine who is a Sprint customer had to wait as long as you did and then was "disconnected" also. He called back, waited an hour and then got his minutes back.
Just a thought.

was having trouble yesterday, but was working fine this afternoon (chicago area)
i was able to get aroudn the problem yesterday by using a different DNS server, it was probably just a cache update, it happens on all ISPs from time to time

that happens from time to time for me. I have to clear the broswer memory and temp files. Reset broswer and it works fine.

my phone zaped itself

i was at work and just like my iphone something fried the on board stuff all i got is regular 2g signal no 3g or internet which is bull**** i bought it 3 days ago...... watch out for massive ime waves that kill your phone i tried reseting the phone to factory defalt and nothin happenen but i can no longer activqte more phone seeing how i have no internet...... Damngarbage

acidreian said:
i was at work and just like my iphone something fried the on board stuff all i got is regular 2g signal no 3g or internet which is bull**** i bought it 3 days ago...... watch out for massive ime waves that kill your phone i tried reseting the phone to factory defalt and nothin happenen but i can no longer activqte more phone seeing how i have no internet...... damn garbage
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Same thing happened to me today... when I camed out of work my phone's 3g/edge icon was gone. I decided to reboot and the phone was working but with no data. I then reset to factory setting and now I cant log in because there is no data. I tryied my other phone and data is fine. Something happened to my g1 that the 3g and edge is not getting turn on... i am on hold for a t mobile representative

ha u must live near me in florida then lol i talked to the people from t-mobile from there store and they said the 3g towers got a bug and shut down

Early this morning my coverage went out.... no 3g or data... I tried to manually start data and that didn't work... I went to bed and it came back when I woke up.
Maybe this is temporary.

i was experiencing the same problem all afternoon data has JUST returned however. Patience fellas. No network is perfect.

Wow, I am glad to see others experienced this. It happened to me right around 4:50 Central time. (I know because I was walking out the door at work.) I was logging into IM and I had a signal then it went away, completely. I had no 2g or 3g at all. When I got home, WiFi worked fine, but nothing else. Hours later I tried it again and no go. I turned on airplane mode, then turned airplane mode off and then 3g and 2g came back on.
The only thing I did out of the ordinary was mess around with bluetooth, I hadn't used it up until then. I will play around with bluetooth some more to see if it is somehow related, but after reading others comments, I doubt it.
By the way, I am in the Chicago suburbs.

My data was down until about 12:30 AM last night. I'm not even in a 3g area either.

No service all of a sudden

So last night I noticed my phone had no signal, thinking it was a tower issue I waited till morning, nope. I've tried a reboot, reset, installing a different rom, prl update... nothing is working. I didn't change any settings or download anything last night either. What would cause this????

Have you tried going into range of another tower? Your local tower may be down, it happens.

no not yet, how far on average do you think they separate towers?

This will give you an idea of how far apart Sprint cell towers are, at least in my area.
http://maps.google.com/maps?f=q&sou...-88.21968&sspn=0.007664,0.013797&ie=UTF8&z=11
I got the data from an app I had on my old BlackBerry.

I'm sure this is not the problem but I had the same problem a while ago then realized I forgot to pay my bill...lol

i actually had a similar problem. it ws fine last night but then this morning i had no bars and data read "1x" instead of "Ev". it was like this all morning but it just started working like normal about 5 minutes ago. so i guess it was just a tower messed up here or something

Papa Smurf151 said:
I'm sure this is not the problem but I had the same problem a while ago then realized I forgot to pay my bill...lol
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Fail. LOL
Well, at least you figured it out.

Got my phone working. Turns out my prl file was bad, I tried to do an OTA update before but it would just give me an error. So I started looking around and found there was a prl update back on 7-13, I downloaded it and did a manuel update. Service came right back. BTW thanks for the suggestions.

Data Issues??

Occasionally I get no data connection & I have to restart the phone, does any body else have that issue?
Sent from my T-Mobile G2 using XDA App

Haven't had that issue myself.
Sent from my T-Mobile G2 using XDA App

try putting it in airplane mode then turn airplane mode off

imblacklife said:
try putting it in airplane mode then turn airplane mode off
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That works I wonder if its an issue, if anyone else has the prob let me know
Sent from my T-Mobile G2 using XDA App

I have that issue as well, idk why it happens but I'll add it to the list of problems for when I call to get a replacement.
Sent from my T-Mobile G2 using XDA App

That just happened to me today also. It switched from "H" to "E", then when I opened USA Today it FC-ed and the icon turned into a generic Android one like the app was on the SD card and unavailable (even though it's installed to phone) and then 5 more background apps that I didn't even know were running FC-ed (Amazon MP3, Finance, QuickOffice, something and then Facebook three times?) and the phone locked up. I was able to power off then back on, but data never came back even after waiting about 10 minutes until I powered off and on again. Quite odd.

I get the same issue where am connected to wifi and as soon as i walk away from it it doesnt connect back to the data network. I got a replacement phone coming so hopefully i dont have the same issue. Another thing is the random reboot and i get black screen a lot especially after rebooting
Sent from my T-Mobile G2 using XDA App

I've had the issue, but each time it appears to be related to JuiceDefender not properly enabling the radio. If I shut JuiceDefender off, the connection comes back, although sometimes its just easier to airplane mode it and be done with it.

I called T-Mo about it, they said call about a week after the inital release date and see if they have a fix by then, there isnt enough information kept since it hasnt been officially released yet.

I'm having the same trouble. Are you guys on the new sim card? I popped in the new sim card and the tech told me to not use it and just save it. I noticed when I put the new sim card a notification of a new voicemail came on. I didn't have any voicemail.
Edit: I'm starting to have some serious data issues. I'll get cut off, but my phone will still show full bars and "H". I try the whole airplane thing and it still does nothing. I constantly get the "check network setting, try again or cancel". My market wont load, browser says "unable to connect." This is getting stupid. When I call T Mobile it always start working and then cuts off shorty after hanging up. I've never had this isssue before. I live in the middle of the city. Only 3G around here. Its getting annoying.

Guys I'm afraid that it might problem with the antenna placement. Holding the phone on the bottom half will drop me from 3 bars of "H" to 4 bars of "G", then it will bounce back up to 4 bars of "E". If left on a desk then it will remain at 3-4 bars of "H". I notice this especially at a place where I have low-mid signal, such as my school (reinforced concrete FTL). When I have a strong 4 bar signal, it usually won't drop all the way down to edge but I do loose a few bars. I hope a simple software issue is enough to reduce this effect. I might be being crazy paranoid but I'm definitely noticing a lower signal than on my G1.
Try holding the phone by the edges, then hold it in a normal grip and see if the signal strenght changes (Menu->settings->status->signal strength)

I just got off the phone with tmo and was told its a known issue with the network affecting about 10% of users. The issue started for me yesterday on my hd2. He also said they have people working on it. I asked if I could get my buyers remorse set back 14 more days to ensure the issue is not permanment but he said that they are no longer doing extentions. I'm sure if I get tranfered to retentions the answer would change. I hope.
Sent from my T-Mobile G2 using XDA App

djdant said:
That works I wonder if its an issue, if anyone else has the prob let me know
Sent from my T-Mobile G2 using XDA App
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I'm also having the same issue. I just rebooted my phone, so I haven't had the chance of switching airplane mode on/off yet. I'll let you guys know if that works for me, either way, I'm hoping there's a fix from T-Mo.

mejorguille said:
Guys I'm afraid that it might problem with the antenna placement. Holding the phone on the bottom half will drop me from 3 bars of "H" to 4 bars of "G", then it will bounce back up to 4 bars of "E". If left on a desk then it will remain at 3-4 bars of "H". I notice this especially at a place where I have low-mid signal, such as my school (reinforced concrete FTL). When I have a strong 4 bar signal, it usually won't drop all the way down to edge but I do loose a few bars. I hope a simple software issue is enough to reduce this effect. I might be being crazy paranoid but I'm definitely noticing a lower signal than on my G1.
Try holding the phone by the edges, then hold it in a normal grip and see if the signal strenght changes (Menu->settings->status->signal strength)
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Click to collapse
youre not paranoid, im noticing this too

ddgarcia05 said:
I'm having the same trouble. Are you guys on the new sim card? I popped in the new sim card and the tech told me to not use it and just save it. I noticed when I put the new sim card a notification of a new voicemail came on. I didn't have any voicemail.
Edit: I'm starting to have some serious data issues. I'll get cut off, but my phone will still show full bars and "H". I try the whole airplane thing and it still does nothing. I constantly get the "check network setting, try again or cancel". My market wont load, browser says "unable to connect." This is getting stupid. When I call T Mobile it always start working and then cuts off shorty after hanging up. I've never had this isssue before. I live in the middle of the city. Only 3G around here. Its getting annoying.
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Wow that's funny, my MYTOUCH does the same thing with airplane mode off/on. I also remember that the store demo g2 I played with last night had the voicemail icon in the notification bar, but when you pull the bar down, there's no option to connect and retrieve the voicemail. I found that even weirder since the phone comes preloaded with google voice.

Also experiencing the same issue here in Phoenix. Been having it since I got the phone on Monday.
I have been in an ongoing round of tech calls and will be having a follow-up with the tech who I spoke with last night... I've tried everything from APN resetting to swapping the SIM card to a total factory wipe -- nothing is changing this for me.
I *know* my neighborhood has full 3G access, but I am maxed out at 1 Mbps. (Before the factory wipe I was getting 0.35 Mbps.) If this doesn't change I may just return the phone and switch to Sprint to get the Epic 4G. I mean, I'm not getting HSPA+ coverage either way, and at least with the Samsung Galaxy S Pro I'd have a full 5-row qwerty...
>_<

Wow, this is really too bad. I was SO excited about this phone...

ddgarcia05 said:
I just got off the phone with tmo and was told its a known issue with the network affecting about 10% of users. The issue started for me yesterday on my hd2. He also said they have people working on it. I asked if I could get my buyers remorse set back 14 more days to ensure the issue is not permanment but he said that they are no longer doing extentions. I'm sure if I get tranfered to retentions the answer would change. I hope.
Sent from my T-Mobile G2 using XDA App
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Click to collapse
called as well tech told me to turn off phone and she would refresh my signal and when it was turned back on i had all 4 bars and data returned and and its been on ever since without any drops in data....hope it stays that way .
ps...both G2`s had that problem and both cleared up as of now

kgood63 said:
called as well tech told me to turn off phone and she would refresh my signal and when it was turned back on i had all 4 bars and data returned and and its been on ever since without any drops in data....hope it stays that way .
ps...both G2`s had that problem and both cleared up as of now
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Click to collapse
If this happens, try going to settings->wireless->mobile network->network operators and see if you get an "Error while searching for networks" error as I did.
Reset fixed for me too. But it makes me worry.

I'm on a brand new sim card (switched to TM from ATT). I'm having some data issues too. I talked to TM tech support and they reset my connection but that did nothing. Now they're going to their android techs to see whats up.

[Q] Loosing Data Service

This is my 3rd Sprint S4 over the past few months. All of the devices are loosing the 3g icon but will show bars. Voice and text works fine, data and 4g does not, i have noticed it usually happens when i leave a WiFi area and it has trouble switching back over to cell data. I can reboot the phone and about 80% of the times it will return to normal. I have used odin to reload to factory. I had my phone rooted only and recently install the Triforce rom to see if it was a software or Kernel issue. Same thing is happening on that rom as well. It doesnt matter where i am so i dont beleive its a tower issue. Any idea?

This happens to me as well. Just Sprint being crappy. Try turning airplane mode on and off, same effect as a reboot but faster.

I tried the airplane mode toggle but didnt seem to fix it. If i use even the "Hot reboot" option in triforce rom that doesnt fix it either.

Assuming this this is the same issue I always experience, there is no fix. It's a network thing. Is there 4G in your area?
What happens to me is my phone will be on 3G, then start receiving 4G, but it doesn't recognize that the data service is now different, so nothing works for 15+ minutes or until I toggle airplane mode on/off.
I take it you've tried just turning WiFi off?

Haha, yea, welcome to Sprint. Enjoy losing data when it's least convenient (such as when you need to use navigation or missed your exit and need to be rerouted). Oh well, the price we pay for unlimited data, right?

I have noticed the same thing since I activated my LTE radio. LTE is expanding in my area so I constantly go in and out of 3G and LTE service. Sometimes when this happens data just ****ing stops working until I enter airplane mode and then come back out of it (a reset works as well). For some reason (or it is just a coincidence) The problem has amplified since installing 4.3. Has anyone else noticed an increase in this problem since upgrading? This is absolutely a Sprint problem? Do we know that people have this same issue with other Sprint phones?

I have the same problem. From wifi to f data takes a little bit of time for it to switch over especially since the data toggle is gone with the 4.3 update. Unlimited plan is water downed from my experience compared to tmoblie. But tmoblie service was horrible.
Sent from my SPH-L720 using xda app-developers app

emerald2382 said:
I have the same problem. From wifi to f data takes a little bit of time for it to switch over especially since the data toggle is gone with the 4.3 update. Unlimited plan is water downed from my experience compared to tmoblie. But tmoblie service was horrible.
Sent from my SPH-L720 using xda app-developers app
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Well Sprint's speed has always been an issue for most of us. That is no surprise. I at least expect to to work AT ALL which apparently it is incapable of doing recently.

JamieP87 said:
This is my 3rd Sprint S4 over the past few months. All of the devices are loosing the 3g icon but will show bars. Voice and text works fine, data and 4g does not, i have noticed it usually happens when i leave a WiFi area and it has trouble switching back over to cell data. I can reboot the phone and about 80% of the times it will return to normal. I have used odin to reload to factory. I had my phone rooted only and recently install the Triforce rom to see if it was a software or Kernel issue. Same thing is happening on that rom as well. It doesnt matter where i am so i dont beleive its a tower issue. Any idea?
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Click to collapse
If wifi is on 3g/4g is not there,, turn off wifi and you should see icon,, if you see bars it's most likely working :sly:
Edit just re read your post, I have the same issues sometimes and as posted above toggling on and off typical works for me,, good luck
Also is your network set to
CDMA/LTE/EVDO? Just throwing out ideas
Sent from my SPH-L720 using Tapatalk

I get this issue all the time & I have to do a battery pull to get my phone working again. Anyone flash a new modem which fixes this? The SGS4 is 10x worse than my HTC EVO 3D was with this issue.

pcfascist said:
I get this issue all the time & I have to do a battery pull to get my phone working again. Anyone flash a new modem which fixes this? The SGS4 is 10x worse than my HTC EVO 3D was with this issue.
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Seems like a hardware problem based on your description. I am fully convinced that this whole flashing modems things is just a feel-good measure for people who have exhausted all other options. It was big in the Galaxy S2 days, but I have never seen any measurable difference between modems in any meaningful metric on that device. At least not one that could not be attributed to other factors such as signal quality and network load, and nothing consistent. A different modem isn't going to fix a hardware fault or magically improve Sprint's awful service.