My Touch HD is frozen....was using fine so many days - suddenly overnight - I can no longer use. The whole unit is unresponsive.
Tried the following:
Soft reset...got stuck on the home screen after boot....
Hard Reset....boots then stuck in align screen
ROM Flash...tried 6.1, 6.5 flashes...then boots then stuck in align screen
Official ROM Flash...flashed..then boots then stuck in align screen...
I am out of ideas - what to try next...can someone give me idea what could be the problem - I think my fone is still on Warranty - I bought it on August 2008. SO I will probably need to send for repairs! Will need to put back stock SPL etc...before I send it...
When the fone is stuck on align screen and I link the fone to my Laptop the activesync starts - and I can browse the folders on the fone - that's about it!
Is there any way I can bypass the align screen part - so I can see if the rest of the fone works.
Gosh! how much will it cost to get this sorted?
Please someone give me some ideas on what I can do to get this resolved.
thanks
DD
devdarshan said:
My Touch HD is frozen....was using fine so many days - suddenly overnight - I can no longer use. The whole unit is unresponsive.
Tried the following:
Soft reset...got stuck on the home screen after boot....
Hard Reset....boots then stuck in align screen
ROM Flash...tried 6.1, 6.5 flashes...then boots then stuck in align screen
Official ROM Flash...flashed..then boots then stuck in align screen...
I am out of ideas - what to try next...can someone give me idea what could be the problem - I think my fone is still on Warranty - I bought it on August 2008. SO I will probably need to send for repairs! Will need to put back stock SPL etc...before I send it...
When the fone is stuck on align screen and I link the fone to my Laptop the activesync starts - and I can browse the folders on the fone - that's about it!
Is there any way I can bypass the align screen part - so I can see if the rest of the fone works.
Gosh! how much will it cost to get this sorted?
Please someone give me some ideas on what I can do to get this resolved.
thanks
DD
Click to expand...
Click to collapse
Have you tried flashing orginal stock rom which came with device. Has been known to fix a multitude of problems.
Also you can bypass align screen. Read alternative solution halfway down first post in this thread, though it does require copying a file to your sd card
Thanks Spartan
Yes - I have flashed with the official ROM - same issue got stuck in the Align Screen.
Then I tried the welcome.not procedure to bypass the align screen and it crossed that stage and now I can see the home screen - but none of the screen functions work, not even the four buttons below - phone, home, <- and the end key. I tried the volume key and it bought up the volume screen, and sound is OK as i change the volume - rest nothing is working.
I can receive calls but I cannot pick up - since there is no response from the screen.
I was wondering if there is a way to install some app on it so I can use the PC to control the functions? all I want to do is to make sure I have all the stock and details before I send it out for repairs.
Any idea what the problem could be and how much it would cost to repair? will it be covered under warranty?
Thanks/DD
I managed to install MyMobiler - and can use the functions using my laptop - which would imply something wrong with the screen and due to that it's not responding. Voice is OK, incoming outgoing is OK....
Any ideas if this repair will be under the warranty? how much it will cost?
devdarshan said:
I managed to install MyMobiler - and can use the functions using my laptop - which would imply something wrong with the screen and due to that it's not responding. Voice is OK, incoming outgoing is OK....
Any ideas if this repair will be under the warranty? how much it will cost?
Click to expand...
Click to collapse
If device is still in warranty period it should be covered. If you can access bootloader you can check whether or not you have stock SPL and Splash screen should tell you what build of rom your using, which should be enough to confirm if you have stock rom on device
Thanks Spartan.
Looks like it's send to HTC for repairs for me. Hopefully it wil be covered by warranty.
Does it make a difference which Stock SPL i need to have I have been reviewing the thread http://forum.xda-developers.com/showthread.php?t=431217 for stock SPL and see different versions.
File Type: zip Restore_Stock_SPL_114_2.zip (132.7 KB, 27307 views)
File Type: zip Restore_Stock_SPL_113.zip (132.7 KB, 11818 views)
File Type: zip Restore_Stock_SPL_115.zip (133.0 KB, 12979 views)
File Type: zip RUU_Signed_Blackstone_stockSPL154.zip (132.8 KB, 20904 views)
I have already flashed the Official ROM which incldes the radio RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship.exe
so which SPL shoud I flash - or can I just flash the last one SPL154?
thanks
DD
Hi Spartan
One final question....I am sending off my HD for warranty repairs and want to make sure I am OK. I have replaced stock SPL and also flashed the official ROM and the details are as per below:
When I check bootloader - I see the following:
BLAC100 32M
SPL-1.54.0000
MicroP-Blackstone (LED) v6
When I boot the HD normally - I see the following in the bottom during startup:
R 1.13.25.24
G 52.62.25.34U
D 1.56.00.00
Due to the screen freezing, I am unable to check the ROM version etc - but I have used the following to Flash.
RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship.exe
Can you please confirm - if this is OK (in terms of sending to HTC for repairs) as I am unable to go into the unit (screen frozen) none of the buttons except volume working. Have tried everything.
Thank you for all the help.
Rgs/DD
sounds like its your digitiser thats broke
looking at your info, all loos well for returning device. As long as you have stock SPL and rom you'll be fine, which you do
HD Frozen "Same Problem"
I have exactly the same problem "Copy cat" of what've suffered lately but I noticed something in my touch screen that when you look at it with 180 angle you see that there is something wrong with screen colored...
I think the problem from degitizer...........
Please give me the solution how to get out from the align screen as it keep repeating many times...
Thanks
jasemHD said:
I have exactly the same problem "Copy cat" of what've suffered lately but I noticed something in my touch screen that when you look at it with 180 angle you see that there is something wrong with screen colored...
I think the problem from degitizer...........
Please give me the solution how to get out from the align screen as it keep repeating many times...
Thanks
Click to expand...
Click to collapse
Well I'd imagine if you had turned the phone 180 degrees, you'd be staring at the back and not be able to see the screen.
I read somewhere that you can skip the align screen by holding volume up and down buttons and tapping the screen.
I mean to look at the screen horizontaly
I did by holding volume - + with tapping the screen, but it doesn't work
Please tell me your latest update as I'm out of soution and it's under warranty.....
Take care
Newton ring
jasemHD said:
I have exactly the same problem "Copy cat" of what've suffered lately but I noticed something in my touch screen that when you look at it with 180 angle you see that there is something wrong with screen colored...
I think the problem from degitizer...........
Please give me the solution how to get out from the align screen as it keep repeating many times...
Thanks
Click to expand...
Click to collapse
Looks like you have something like a Newton Ring (search the forum for more info).
I also had one unit with this problem and I fixed it without replacing the touch panel, but it requires you to have some hardware skills... that is if your device is not warranty covered.
You have to heat up a little bit the touch panel using a hot air soldering station and gently lift the first layer of the touch panel to allow the air to go inside. But I have to warn you that you could easily damage your touch panel!
Extract the file and place this welcome.not file in the root of the SD Card and hard reset and it will bypass the Align screen segment....
Fallen Spartan said:
looking at your info, all loos well for returning device. As long as you have stock SPL and rom you'll be fine, which you do
Click to expand...
Click to collapse
Thanks Spartan - really appreciate you taking time to provide answers - fingers crossed - lets see how it goes!
devdarshan said:
Extract the file and place this welcome.not file in the root of the SD Card and hard reset and it will bypass the Align screen segment....
Click to expand...
Click to collapse
I'll try it and hopefully it will work,
Thanks alot....
Related
Scaphs 4.20 is the 3rd ROM i have tried, and my phone will not align itself!!!!
I tap the target firmly and accurately like it blady tells me at each location 5 times, then the process just repeats itself!!
There is no dust or dirt on my screen.
What's next? Throw this phone against the wall?!
STUCK IN align screen window - -HELP
kastro said:
Scaphs 4.20 is the 3rd ROM i have tried, and my phone will not align itself!!!!
I tap the target firmly and accurately like it blady tells me at each location 5 times, then the process just repeats itself!!
There is no dust or dirt on my screen.
What's next? Throw this phone against the wall?!
Click to expand...
Click to collapse
I suddenly have the same problem - no one else? My problem is more specific. Screen alignment seems normal until the 4th (last) corner is reached. Then no response x2. By third try it jumps back to center to start again - no way out!
I have reflashed to TMobile WM5 V2, Love, and several WM6 ROMS - all same issue. I can read my phone fine though active synch - al software is there ...
IS THE DIGITIZER GONE BAD - ? just in one corner? How can I be sure? Any way around the required align screen to test further? PLEASE HELP!
Same issue,follow here:
http://forum.xda-developers.com/showthread.php?t=285062
HELP!!!!!!!!!
My 8525 could not pass the alignment screen so I bought I new digitizer and I installed it and I still get the same thing. What else can it be???
Disable Touchflo.... that should work if you have that enabled. Also Transcriber WONT work with Touchflo enabled. Cheers
HELP!!!!!!!!!
The Touchflo was never enabled on the phone. What else can it be???
thanks
Solutions for all of You : http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Same thing happened to me last week. I did a hard-reset because I was having a different problem and then I couldn't get past the screen alignment. I brought it to an AT&T Device Support Center and they couldn't figure it out so they swapped it out for me
jas_pik said:
Solutions for all of You : http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Click to expand...
Click to collapse
this just what i need since my touchscreen did not work thanks a milllion
And in case you want a little more info on that codefactory remote alignment application, see here:
http://forum.xda-developers.com/showthread.php?t=347539
Mike
Hello
i've got en elf but it is stuck at the align screen.
i searched the forum for many day's and i found out that the digitizer probably is broken.
So i bought an new one an installed it with this manual
http://forum.xda-developers.com/showthread.php?t=407323
great manual by the way
I also installed a new housing
I installed one of the new roms
But it is still stuck on the align screen$
I have a constant loop
first middle cross, then the 4 corners and then back to the middle
i installed a program to override the align screen and then the i can use the phone but when i tap the touch screen it is not the place i tapped that opens because it is not aligned
What can i do because i am all out of answers
ps there is no warrenty anymore
Greetz Hatchy
it could be the touchscreen
LCD and touchscreen are not the same
some models heve them separated,some not
as i could see elf has
touchscreen pic1
LCD pic2
so try replacing the touchscreen they are few dollars on ebay
Or if you want, you can have somebody cook a ROM for you that bypasses the screen alignment part.
kareem9nba said:
Or if you want, you can have somebody cook a ROM for you that bypasses the screen alignment part.
Click to expand...
Click to collapse
i doubt it's the software,because he said he tried some roms
and bypassing screen align can make phone unuseable,so....
farukb said:
i doubt it's the software,because he said he tried some roms
and bypassing screen align can make phone unuseable,so....
Click to expand...
Click to collapse
Yea, but even though, he can still use the phone without the touch screen before he gets it replaced.
kareem9nba said:
Yea, but even though, he can still use the phone without the touch screen before he gets it replaced.
Click to expand...
Click to collapse
well if it was artemis...he could (arte has a mouse pointer)
but elf lacks the buttons,so using it without touch will be tricky
Hello
i replaced the touch screen because the old one had the same problems
but the new has the same problem
hatchy said:
Hello
i've got en elf but it is stuck at the align screen.
i searched the forum for many day's and i found out that the digitizer probably is broken.
So i bought an new one an installed it with this manual
http://forum.xda-developers.com/showthread.php?t=407323
great manual by the way
I also installed a new housing
I installed one of the new roms
But it is still stuck on the align screen$
I have a constant loop
first middle cross, then the 4 corners and then back to the middle
i installed a program to override the align screen and then the i can use the phone but when i tap the touch screen it is not the place i tapped that opens because it is not aligned
What can i do because i am all out of answers
ps there is no warrenty anymore
Greetz Hatchy
Click to expand...
Click to collapse
When your PPC is at the alignment part of the start up process simply plug it into your computer and let activesync run. You do not need to set up a partnership at this time to do this.
Explore your PPC and go to the windows folder and then to the startup folder and delete the welcome file in there.
Soft reset your PPC and you are good to go!
I had an IPAQ for years that had a bad spot in the middle of the screen and this is the only way I have found to bypass the alignment.
I am stuck on the align screen in a loop as well. What program did you write to skip the screen. I am not able to use the phone because of that. I am really terribly stuck. Please help. Thanks.
I hear placing a blank text file named "welcome" with the extension ".not" on the root of your SD card after hard resetting will bypass the Windows Mobile setup. And until you get your screen repaired (if ever) and if you have a working DPAD, then you can download a free, configurable mouse cursor here. Just go the the third post and click on the attachment I posted.
Dave
Well,
For what it's worth,
I found out on my brother's Qtek S200 that was also in a loop, that it automatically passed the align screen after some 15 times.
Later I found this in the registry:
HKLM\Hardware\Devicemap\Touch\MaxCallError(=16)
So I assume you can tick the align screen 16 times before it continues?
it works!!
Hey I have an elf the T mobile version 64/128mb , phone has been working for 8 months now all of a sudden it wont respond but the call and end call buttons work fine the 4 way navigation key only work when lets say you go into the call records by pressing the green call button. You cannot do anything besides change time, answer calls and hang up. Please Help Tried hard reset soft reset, and the phone is unlocked to all networks using the network key method.
this looks a hardware problem may be the LCD or the digitizer
Is it fixable by software or maybe opening it up to fiddle ?
It is not the LCD, it is only the digitizer (the thing that is responsible for the 'touch') I recently had the same problem, until 1 week ago I purchased a new digitizer off eBay for $15.
Do not get LCD and Digitizer, just the digitizer to save money.
If there is no cracks or damage to the screen (bad cracks, pixel damage etc) you only need a digitizer.
I have a video I made of me changing mine which I'm editing atm. I do have photos.
This is the correct response. It is not software if it started to work occassionally and then stop, this is what happened to mine. 99% it is digitizer!
Thats cool please email me link [email protected] for your video I will order one now.
http://www.google.com/search?hl=en&...nge+digitizer+htc+touch+youtube&aq=f&oq=&aqi=
See the 3rd result.
Hey I read its going to ttake 14 days for my digitizer to come , in the mean time is there a way I can bypass the touch the screen alignment page when you first boot up?
you can get www.mymobiler.com
Cheers.
Tried it but requires you to accept the installation on the phone any other ideas?
Thats weird, mine doesnt.
it will auto install.
It says on the little status box installing mymobile to the phone then it dissappears saying not connect. this message comes up everytime you try and run it.
Sorry, I ran out of brain juice.
You have to stick with this for a while than, and bear the bitter pill.
MyMobiler should be able to install onto the phone itself.
But I really wonder why this doesnt work.
Hey thanks anyway found this whiel browsing aroudn on the internet fixed the problem it aligns the screen for you http://216.139.221.18/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
varyjam said:
Hey thanks anyway found this whiel browsing aroudn on the internet fixed the problem it aligns the screen for you http://216.139.221.18/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Click to expand...
Click to collapse
and it does auto install its the part where it asks you to accept remote.exe and you have to tap yes or no for it to run on your device, havent bypassed that yet but atleast I can just accept calls and check texts but let me know if you have a solution for the whole remote.exe thing
varyjam said:
and it does auto install its the part where it asks you to accept remote.exe and you have to tap yes or no for it to run on your device, havent bypassed that yet but atleast I can just accept calls and check texts but let me know if you have a solution for the whole remote.exe thing
Click to expand...
Click to collapse
Can you use the d-pad to do that?
Thanks you guys just come back from florida fitted the new digitizer everything works super and the digitizer i bought came with a new screen attached to it. best £7 spent lol
jeremy89632 said:
Can you use the d-pad to do that?
Click to expand...
Click to collapse
tried but d pad just initiates what ever is highlighted on the today screen
^^ A digitizer is a screen Its the touch screen part with htc logo at the bottom... right? (with a little ribbon comin out).. this IS the digitizer! (screen included).
This morning, my touch screen suddenly stopped working. Hardware keys are still working but device is not responding when the screen is touched. Already tried a hard reset but no success, now I am stuck at the align display screen. Also can no longer get to the bootmenu, so can't reflash my device! Any suggestions on what's wrong or how this can be fixed? Thanks for any help!!!!
I'm curious
Didn't you see any spots (like oil spots on the water) to the touch screen ?
I had the same problem .I replaced the touch screen and the phone is working again .
No, nothing, was working fine at night, when i woke up just randomly stopped working. The display is not cracked or anything, so wondering whether a screen replacement will do the trick? ALso strange that I can no longer get to the bootscreen to enter HardSPL...
Had the same problem, the issue (with mine anyhow) was the digitizer, which is an overlay that sits on top of the actual LCD screen to give it touch capability....
good post here
http://forum.xda-developers.com/showthread.php?t=392301&highlight=digitizer
I had a similar problem,
To get past the Align screen I had to apply pressure to the top of the screen opposite side of front facing camera - then use the screen as normal
I reflashed the original rom (manually getting to bootloader) - it worked for a bit but ended up sending is back to 02 for repair.
All they did apparently, was to reflash the ROM again and its been working since.
Had the same problem a couple of times a while ago, when i was trying out WM6.5.
All buttons worked but not the touch screen. Never really found out exactly what the problem was, but the first time I managed to get it working again by resetting the alignment:
While gps button pressed (under green button), press center D-pad button this will bring you to alignment screen.
The other time the "alignment trick" didn't work, but i got it working again, after flashing the original ROM couple of times. (And doing hard reset between each time)
I think I used this ROM
You say you can't get to the boot menu, do you run hard-SPL?
most likely its an hardware issue - had this one too, of course out of nowhere!
flash with original rom and if you cannot align screen (as the hardware seems to be broken) send it in for repair. it will be under guarantee, if screen isnt broken.
I had similar problem, I passed the alignment but i had a huge offset in the touch.
I replaced the touch screen and it solved the problem.
You can find it in ebay for 1 US $.
nogge69 said:
You say you can't get to the boot menu, do you run hard-SPL?
Click to expand...
Click to collapse
Thanks for all the help guys!!! I do run hard-SPL and have flashed many ROMS - just don't know why it won't enter the bootscreen anymore when I reset the device and press the camera button. Did manage to upload original ROM again by using activesync, now trying to restore original hard-SPL so I can send off the device for repair.
Hi, i had also the same problem, i find a threat in the internet... try to push the upper corners on the device with your fingers and then tab on the screen to see if the problem solved.
I had the same issue.
Its more than likely your digitizer. I tried flashing 100 different roms but always stuck at the align screen stage.
I actually have the barely used digitizer if anyone wants it (for a few dollars of course hehe) My mainboard died a couple of weeks after i installed the digitizer.
needless to say i moved away from the ****ty build quality of HTC to the MUCH better build quality of the iPhone.
Hi guys, some months ago my htc is fall by my jeans and it break down. So i've buyed an lcd by brando hk (the same that sell screen protector) an lcd with digitalizer. Ok the pack arrive, i replace the lcd and is perfect. Work every etc. I had used for 1 day and some hours.. The next day i tidy up, start the htc and ok. I put in standby by pressing the button on the top.. After some minutes i re-press that button for use it because i've received a sms and don't work. So i reboot the phone, and nothing. It is only the lcd that don't work, because the feedback vibration work, if i call my phone ring and etc etc. But i don't see nothing. So very very angry i shutdown the htc. The next day again i try to use it and make the same play. So i contact the brando hk and ask to send me another lcd + digitalizer. They ship to me. Arrive, i replace it again. I use that for 30minutes and after make the same problem -.-" again, and again, and again. Guys please help me, i want re-use my fabolous phone
I don't think that is a software problem, because i've changed different rom and make a lot of full reset.
Thanks anyway
Hi!
I have the same issue: a fall, but not on the LCD side.
As you, my blaskstone works fine (i verified with MyMobiler software), but, on the screen, nothing
After many search i found a strange thing:, my LCD works only when i launch from the phone (with MyMobiler), the SSPL-Manual-TouchHD (see HardSPL thread).
And, i saw the three colors screen, with a corrupted Model ID/DeviceID, it looks like ˆDB instead of BLAC100
So, you can try also the SSPL-Manual for confirm your LCD still works, and deviceID is correct.
Sylvain.
I don't have understand much man.. Can you explain me again, please?
My screen sometimes work.. Now i've also updated the rom with another one, thinking that is a software problem but nothing. 1 of 8-9 reboot i've seen the three colors screen! And now nothing.
Ok stop, i do everything and the manual hspl say:
BLAC100 MFG 32M MI-BC
1.07.OliNex XA
MicroP-BlackStone (LED) v6
Guys i've used the phone for 5 long minutes!!! That see isn't a problem of lcd
It work great!
Nobody can help me?
Other thread
Lilith_v2 said:
Nobody can help me?
Click to expand...
Click to collapse
Please see my reply on the OTHER thread you posted with exactly the same problem.
Can a MOD please close down one of these two identical threads.