Database Users

orange contract htc hero

Hi guys after weeks of reading up on the hero i've just upgraded to a HTC hero on contract with orange.
I've been reading about this new software update thats been released, will my new hero that's being delivered tomorrow come with this pre-loaded and if not can i upload it myself without "rooting" the phone, I'm not hugely technically minded so think rooting is a bit beyond me
thanks in advance for your answers , i hope this hasnt been asked already.
John

yeah with regards to your query, it probably wont come with the update unless htc and orange are really on the ball(which may be the case) if not you can easily do it via the htc website and the process is easier than peeling an orange! which leaves both of us happy as im not to technically minded either.

I got my Hero last week on Orange (although through Dialaphone) and it was on the old ROM but as menov321 says, it's very easy to update through the HTC site.

so when i get the phone i just need to access the htc site using the browser on the phone then update it then???, sorry for the total noob questions!!!!!!!!!!!!!

Go here and follow the instructions.
You'll need HTC Sync installed on the PC but that comes with the phone, or can be downloaded - but again, that's all in the instructions.

JTHM said:
Go here and follow the instructions.
You'll need HTC Sync installed on the PC but that comes with the phone, or can be downloaded - but again, that's all in the instructions.
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Click to collapse
cheers mate

And you have the added bonus of not having to re-install any app you may have downloaded or Settings needing to be reset
Enjoy.

well i got my phone and after some initial trepidation getting used to navigation etc , i have to say i really like it, i was determined to update the rom before i started putting all my stuff on and i'm glad to say i succeeded.
Thanks again to everyone who offered me advice.
John

Its official the update for Tmobile UI sense is coming

I just got contacted by HTC representative who asked me to verify my serial number and he mentioned that they finally realized that there is a problem with sms freezing and UI sense and are working hard to fix it. He doesn't know when this update will be available. I did tell him that new iphone is coming out soon they better fix it now or else
Keep calling htc and tmo to expedite this

Sure!!! We have nothing better to do than call HTC. I mean there really is no other way around this problem...
Wait, there's this site called "XDA Developers". They are kinda new so they might not be on the internet yet. They make these custom ROM thingings that fix a lot of HTC Sense problems.

But let some folks on here tell it there wasnt a problem.. it was just "user error."

But custom ROM doesn't fix the sms problems.
But it's more of an annoyance than a problem to begin with. I just delete my texts every 60-80 messages right after syncing with MyPhone.

Pretty Good
dkb218 said:
Sure!!! We have nothing better to do than call HTC. I mean there really is no other way around this problem...
Wait, there's this site called "XDA Developers". They are kinda new so they might not be on the internet yet. They make these custom ROM thingings that fix a lot of HTC Sense problems.
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Click to collapse
You have a pretty good answer for that guy! All most people need to do is put a little research into their phone. Its not that hard to scope out this website and find all kinds of guidance and wisdom. Especially from the senior members.

dkb218 said:
Sure!!! We have nothing better to do than call HTC. I mean there really is no other way around this problem...
Wait, there's this site called "XDA Developers". They are kinda new so they might not be on the internet yet. They make these custom ROM thingings that fix a lot of HTC Sense problems.
Click to expand...
Click to collapse
Mr stock broker with no free time, we'll have to wait just a bit more, since none of the new ROM's have completely fixed this problem and from what i can tell its there.
I hope i didn't waist your time but if i did i will send you a check, what is is going rate on wall street these days?

Get roms without htc messaging

earhog said:
Get roms without htc messaging
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This is a top of a line phone and i am not turning anything off, they have to fix it, and i hate that regular sms client.

goldt said:
I just got contacted by HTC representative who asked me to verify my serial number and he mentioned that they finally realized that there is a problem with sms freezing and UI sense and are working hard to fix it. He doesn't know when this update will be available. I did tell him that new iphone is coming out soon they better fix it now or else
Keep calling htc and tmo to expedite this
Click to expand...
Click to collapse
Will this update be on HTC's website or T-mobile's? I find that both websites are very difficult to find anything on.

At the same time that I wish they would rush an update out, I hope they take their time and properly fix some of the most prevalent problems with the UI. SMS in general and emails not deleting properly from the HTC UI top my list. Most everything else I have found a fix for.

goldt said:
This is a top of a line phone and i am not turning anything off, they have to fix it, and i hate that regular sms client.
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Click to collapse
Bravo my friend. Bravo. I don't understand the ease at which people give up on their right as a customer to be at least satisfied - not even overwhelmed - with the product that they buy. I spent too much money to have to scavenger hunt a fix that is officially not even available yet. Yes, I love XDA, but I should not have to come here for THE BASICS. Sms problems and music glitches that are proprietary?!?!? C'mon. You should come here for advanced tweaks not this BS.
I just called HTC and complained. They said that they are well aware of the problems. There will be a fix, but T-mo has to approve it. It is "supposed" to address: music lag, sms lag and additional sms problems. I was told to monitor this site for the fix: http://www.t-mobile.com/wmupgrade/
They do not know when it is coming, but they are getting "bombarded" I was told. As the original poster said: Keep calling.

dkb218 said:
Sure!!! We have nothing better to do than call HTC. I mean there really is no other way around this problem...
Wait, there's this site called "XDA Developers". They are kinda new so they might not be on the internet yet. They make these custom ROM thingings that fix a lot of HTC Sense problems.
Click to expand...
Click to collapse
Maybe HTC should change there catch phrase from "A Phone that gets YOU" to "Got a problem? Flash your ROM".

DECIM8 said:
At the same time that I wish they would rush an update out, I hope they take their time and properly fix some of the most prevalent problems with the UI. SMS in general and emails not deleting properly from the HTC UI top my list. Most everything else I have found a fix for.
Click to expand...
Click to collapse
I for one am glad to see that HTC and T-Mobile haven't abandoned their new clients. If the iPhone has taught us anything, it's that customers are much more likely to sue a company if that company admits to a few small errors. Today it's hard to find a company that will update new equipment without solid reason.
But I am very glad to be a member of these forums, where I don't have to wait for the corporate red-tape to be cut and discarded to get my phone fixed

dkb218 said:
Sure!!! We have nothing better to do than call HTC. I mean there really is no other way around this problem...
Wait, there's this site called "XDA Developers". They are kinda new so they might not be on the internet yet. They make these custom ROM thingings that fix a lot of HTC Sense problems.
Click to expand...
Click to collapse
Wait, what about those people who dont want to flash or even know anything about XDA? A phone shouldnt have to be lets say hacked to work properly or have the warranty voided to work properly

Raadius said:
Maybe HTC should change there catch phrase from "A Phone that gets YOU" to "Got a problem? Flash your ROM".
Click to expand...
Click to collapse
And let your warranty be voided...

Raadius said:
Maybe HTC should change there catch phrase from "A Phone that gets YOU" to "Got a problem? Flash your ROM".
Click to expand...
Click to collapse
As much as I laughed at this, if it was perfect to begin with then we might be pretty bored here at XDA

I just an email from HTC and they told me to watch T-mobile WMupgrade site..Lets see what will happened.

a sad pattern forming
I just read on pocketnow.com the the euro hd2 is JUST NOW getting an update to stop the music play lag time and skipping. This phone has been out since november overseas. Most of the hot fixes that I have seen on the original hd2 site are the EXACT problems we are now experiencing with the US version.
It is unacceptable to me to have this blatant negligence. We are breaking our necks trying to tweak and hone this phne to the best of its capabilities, but we are doomed to fail because it was shipped - intentionally - flawed. Not even with new flaws but KNOWN pre-existing flaws. I don't find this to be cool in the least.
You would think that given so much time in between the euro and US version introductions that there would honestly be chages made so that the next customers truly get a better experience. It appears that HTC just randomly slapped the 2.0 verion on the software and gave it their blessing. This will be my last phone by this company.

KidTech said:
I just an email from HTC and they told me to watch T-mobile WMupgrade site..Lets see what will happened.
Click to expand...
Click to collapse
Overseas, they are just getting a music hot fix 5 months after the introduction of the phone. I am sure there were more than 10 people that complained about the problem. That we here in the states don't have an update up on the site already is ridiculous since htc AND t-moblie knew the sofware was going to react with glitches from the start. We are mirrioring te errors that the first HD2 had. Lets see how long they make us wait.

ya, i agree with some of the other posts on this thread. why should we pay top dollar for the "lastest and greatest" only to search other means for solutions to known problems. i've flashed my rom, but it's still not 100% there, the messaging lags and my data connection goes back and forth all day and i could be sitting in the same spot.
there is no reason i should have to do a bunch of technical crap to this phone to get it to simply function correctly when its supposed to be the best offering by tmobile to date. i mean, i didn't by a barebones computer system here.
i purchased one for my fiance, and she throws fits about it on a daily basis. "i want my iphone back." i cant say the iphone is a better phone, but at least it does what it says it does, usually without problems. i on the otherhand have tweaked mine and far more tech savy, so i understood what i'm getting myself into. but that's not the point, this phone shouldnt be the way it is, and these problems being treated the way they are.

Suprise Suprise

Got home today and found an email from HTC in the inbox.
Basicly saying that from this week everyone who owns a Hero will start getting the over the air update for Eclair Android 2.1 consisting of 2 parts. Second update will be near the end of June. Second update will erase all info on the phone etc....
This is for the Nordic phones.
Not long to wait then. Good news i think.
Anyone else get this email ?

NoNco said:
Got home today and found an email from HTC in the inbox.
Basicly saying that from this week everyone who owns a Hero will start getting the over the air update for Eclair Android 2.1 consisting of 2 parts. Second update will be near the end of June. Second update will erase all info on the phone etc....
This is for the Nordic phones.
Not long to wait then. Good news i think.
Anyone else get this email ?
Click to expand...
Click to collapse
Not trying to be rude here.. but if you check the other posts on here youll find this has been discussed already.. looking at the top 10 atm I can see 3 posts that I know of that have this info.
Youll find your answer in them.

true
True, i should have probably have worded it diferently that its an anouncment from HTC's E-Club to its members via email.
I havnt seen that posted here.

Yeah... the eClub... sounds like a really trusted source...
To access HTC's device upgrades, drivers and updates, please head over to our Support section [so not in the eClub]. HTC e-Club is focused on providing the best value to our customers with quality ringtones, wallpapers (coming soon) and other goodies.
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Click to collapse
We have gotten thousands of mails from support or whatever, why do you think a message from eClub, a service below customer support is worth extra mentioning?

True, i should have probably have worded it diferently that its an anouncment from HTC's E-Club to its members via email.
I havnt seen that posted here.
Click to expand...
Click to collapse
Actually I was meaning the actual press release by htc. Which is mentioned in those threads. Not to mention the countless tech, android and mobile news sites that have reported on this. But sure, go ahead, you clearly aren't wasting your and others time.
So no its not a surprise, and I am a little annoyed by you having named your post as such.

HTC Peep not working on mini...

Hey guys,
I just found out that my HTC Peep isn't working anymore, I am getting the message account cannot have acces to twitter server.
After I did some googling and read about it on several other sites.
I found out that HTC actually has given a response:
http://twitter.com/htc
"We know that Peep/Friend Stream are not working for some, and we apologize. Please bear with us while our developers are investigating."
"Twitter is on the case! They are working on a fix for multiple mobile apps. Peep/Friend Stream should be back soon! http://ht.ly/2yiEq "
The overall explanation seems to be that it seems to have to do with the new safer access authorisation protocol....
(Oauth) that twitter is using sinds 31 august this year...
HTC is on the problem.. How long it will take...?? I can't give an answer.

Just received an email from Twitter, their are changing the way applications are logged on their servers. It can be we'll have soon the allow back Peep.

Hope so, it isn't very nice to have yet another problem, while there are still problems with the intermittend audio muting update...
We will wait and see of course...

I doubt it will be soon. I have come to realize more and more that HTC tech and support is a very lazy bunch. They're probably just sitting on it. Until a newer unit comes. And you'll be forced to upgrade. (Buy new unit.)
I've sent many complaints about the buggy Sense UI, several app problems, problems that the phone hangs ever few weeks which requires hard reset and losing all data. But they just sit on it. They do nothing about it, except ask you to bring your unit to service center for replacement. That's the only thing they know, for every single problem you bring up, replacement is the only offered solution.

bart3385 said:
I doubt it will be soon. I have come to realize more and more that HTC tech and support is a very lazy bunch. They're probably just sitting on it. Until a newer unit comes. And you'll be forced to upgrade. (Buy new unit.)
....
Click to expand...
Click to collapse
Maybe this is a marketing strategy. I don't think they are lazy but once the phone is on the market, they forget about it and start developing new ones. They launches so much models and so quickly but forgot about testing and support for older ones.
I don't think this is the key to success in business but, this is my impression about HTC for the last 2 years.
My 2 cents,

I can confirm that HTC Peep is working again since yesterday!

JHTCHD said:
I can confirm that HTC Peep is working again since yesterday!
Click to expand...
Click to collapse
finally, YES!!

Thank God .. and the Developers ..

HTC Peep Not Working
HTC Peep is not working again. The message that i get is "Your account was forbidden to access the twitter server". This is quite bugging.. Please help me guys. I am using a HTC HD Mini.

Please search before using this old thread.
And read this thread for your an answer to your problem.

Where is the 8107 update from orange UK?

Sent from my OMNIA7 using Board Express

Maybe it's like on 3 here in Sweden, 3 is going to need to accept the update. A friend of mine got the update notify but can't install it untill 3 says ok.

garethm233 said:
Sent from my OMNIA7 using Board Express
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Click to collapse
You aren't the only one who's waiting for this update.
I'm also using Omnia 7 from Orange UK and no upgrade in Zune for that moment.
I think i'll try to flash it with DFT Rainbow ROM (based on 8107)

Kozio said:
You aren't the only one who's waiting for this update.
I'm also using Omnia 7 from Orange UK and no upgrade in Zune for that moment.
I think i'll try to flash it with DFT Rainbow ROM (based on 8107)
Click to expand...
Click to collapse
May I suggest this custom instead?
http://forum.xda-developers.com/showthread.php?p=22576610#post22576610
Had a few problems with Rainbow *not just the relocking* but I've been using this for 3 days now and its a lot less hassle with an Omnia 7

Same here. Orange UK - Still on 7740.
Orange have been poor with updates. Shame really... I couldn't look at other networks though as Orange have by far the best deals available and do stock a decent range of WP7 handsets.

I've been having major issues with the 3G not working randomly after 8107, so you are quite lucky.

I know this is an oldish thread but has anyone on orange/tmob/everything everywhere or whatever they are calling themselves today have the 8107 update?
The disappearing keyboard is such a pain and I need a fix.
It's Mozart I'm wondering about really because reading up it seems other phones may already have had this update.
I called Orange business support and theire tech guys "don't know about any 8107 update". I thought this was just the call centre woman fobbing me off so sent an email to account managers and they said the same thing even though I sent them offical link from MS about the update.

Wasn't being pushed to my Omnia 7 on T-Mobile UK as of last week.
Is your phone Interop unlocked? If so you could just tweak a registry entry so you receive the update.
If not, you can manually update using the cab sender method. Doesn't require a developer/unlocked phone. I did it myself and its pretty straightforward.
I followed this guide. Easy to do and it shouldn't stop you getting future OS updates (i.e. Tango) and manufacturer firmware updates through Zune. That is, if Orange ever get round to letting them be pushed out.

Thanks sab, I followed the guide and have updated my phone.
I've not seen any problems so going to update my colleagues phone too!
I'm just annoyed with Orange for not pushing updates from MS. I think MS should take control of updates like they do with their operating systems and take the carrier out of it. I appreciate there will be regional issues and carrier specific configurations but it's just silly having updates and not being able to apply them.

cyrax.net said:
Thanks sab, I followed the guide and have updated my phone.
I've not seen any problems so going to update my colleagues phone too!
I'm just annoyed with Orange for not pushing updates from MS. I think MS should take control of updates like they do with their operating systems and take the carrier out of it. I appreciate there will be regional issues and carrier specific configurations but it's just silly having updates and not being able to apply them.
Click to expand...
Click to collapse
Can you confirm this works OK for Orange UK? I don't want to screw up a phone when I still have a few months of the contract left. Also, did you only need 5 language pack on the Mozart? Mine only lists 5 under Display Lancuages, but loads under Region Format.

englishgit said:
Can you confirm this works OK for Orange UK? I don't want to screw up a phone when I still have a few months of the contract left. Also, did you only need 5 language pack on the Mozart? Mine only lists 5 under Display Lancuages, but loads under Region Format.
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Click to collapse
I've been using it fine since I posted that updated. As has my colleague. So great to fix that annoying 'hidden keyboard' problem.
If I remember correctly, I used the 5 languages pack only. The same as what was listed in the languages section of the phone.
There are no guarantees and you may screw up your phone. That's the risk you'll have to take.

cyrax.net said:
I've been using it fine since I posted that updated. As has my colleague. So great to fix that annoying 'hidden keyboard' problem.
If I remember correctly, I used the 5 languages pack only. The same as what was listed in the languages section of the phone.
There are no guarantees and you may screw up your phone. That's the risk you'll have to take.
Click to expand...
Click to collapse
Forgive my asking another stupid question, but my phone only lists "English". Am I correct in assuming this is English-UK?
I'm also wondering if I should to this if it might break the auto-update and the Tango update might be available in the future. Any thoughts?
Finally, my phone's on 7740, not 7720. Anyone know if that would make a difference?

Yes "English" is English UK. Mine is the same.
I can't comment on the Tango update but I doubt it will affect it. This cab update your doing is an official release as far as I know but it's just that you are forcing the update instead of waiting for Orange to do it.
I was on 7740. This should be the latest build(last time I checked) from Orange on my phone anyways - HTC Mozart.

Thread closed, such threads should be started in the General section only.