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I recently dropped by phone in a puddle (e have all done it!) and T-mobile very nicely sent me a replacement phone.
Before the incident my pushmail was working perfectly.
I set up my new phone in exactly the same way and now i have big problems with the push mail.
IT will always sync via USB, however via GPRS it is very tempremental and sometimes works, sometimes doesnt. The down time can last days, . I end up getting an error message "the server could not be reached. This can be caused by temp network conditions, support code: 0x80072EE4".
No one else in office has this problem. Has anyone else had a similar problem - i was wondering if i have been sent a duff replacement and should ask T-mobile for another one.
Any help would be appreciated
still have this problem - can anyone help?
reboot?
I have similar problems though not necessarily the same: if I've synced using USB the sync via GPRS/3G never works unless I reboot the phone (hold the power button and let the phone power down, then restart). Maybe going to flight mode and back also works - not sure.
think my problem is to do with my server.
i got in contact with tmobile specialist team and tested my phone on there server and it worked fine
my it guy is working on it - will let you know if easy fix
I have this problem with the exchange server mobile.exchange.mail2web.com
I think it's a fault with an option in my phone. Anyone of you figured it out?
Other phones works fine with mail2web.com
Thanks
According to the a quick google search, that error message relates to automatic updates...Either way, with Exchange it's always a good idea when having problems to completely remove the server source, reset your phone and then re-enter the information and let it completely re-sync again...
Firstly I am new to this site so hopefully I am going about this the right way.
I am just wanting to inform people of an issue with the Telstra HTC HD2, I purchased just over a week ago and had trouble getting the phone to sync with my office server. After numerous attempts I contact HTC and they took me through the process to discover the phone would not hold one of the settings which is in active sync under configure server advanced settings. The connection setting show dedicated and they told me to change to internet, but the phone won't save the setting, it keeps reverting back to dedicated or goes blank. They advised the phone was faulty and to take it back to the Telsta shop, I did this and after trying 3 different phones we discovered they all have the same problem. The Telstra shop contacted HTC and were advised by the tech team that they where aware of the problem. Would have been handy if they had advised their online support people, it would have saved me a lot of wasted time. So now for all you people out there with a Telstra HTC HD2 phone we need to wait for HTC to provide a fix.
Aside from this so far I am very happy with the phone after just upgrading from the original HTC Diamond.
I have a Telstra HD2 sync'd with my Exchange server via Exchange Server ActiveSync, and I haven't experienced this problem you describe.
Have you tried flashing a custom ROM -- getting rid of the crud that's on there by default?
Yup - youll fix it in 2 secs by going with any custom rom.
Thanks for the feed back. Phone still has the standard telstra rom, only had it a week, how do I locate to best rom to use and does this affect my warranty?
Thanks in advance.
To load a custom ROM you will need to HSPL or Goldcard...
By by warranty!
Thanks cheetah2k,
I am pretty green when it comes to this stuff, so I have no idea what HSPL or Goldcard is. Look forward to your assistance.
i am new to this also but i could only stand the telstra crap for 2 days.
after a bit of reading i gave it a try and it's pretty easy, read through this thread.
looks like i can't post links (even from this forum).
go to "HD2 ROM DEVELOPMENT" and click on the second sticky flashing for noobs.
HI chicksloveit, I tried sending you a message but I don't think its working. Did you receive?
Hi test7875, also tried sending you a message but not sure its working. Perhaps something to do with settings or security etc.
Which rom would you recommend flashing too? I see there is a selection at hotfile.com/list/255376/99cdb1c
Was wondering if it is possible to get the original telstra rom in case I need to flash back for warranty.
Fix without changing ROM
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162
rravenshak said:
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162
Click to expand...
Click to collapse
Thanks rravenshak,
Actually my phone syncs with exchange server via direct push, but won't sync with server when contected to my PC via active sync. HTC suggested changing the setting to internet, as quoted in last entry by SOLVit in the link you suggested, but it won't retain the setting when saved. HTC have confirmed this is an issue, it is interesting that SOLVit says it works
sorry Niffty,
mis-read/understood your OP.
No worries thanks anyway.
Have you tried any cooked roms, if so which ones?
yeah Niffty2010 got it also replied back.
Telstra too told me to set the selection to Dedicated but each time I do, it reverts to a blank. What concerns me is that I am not getting instant emails (even though I have Activesync set to notify as email arrives on the work Exchange Server). The delays can be up to 15 minutes (and the best time is around 5 minutes!). I wonder if the Telstra "Dedicated" channel is too slow? Scared to play around with different ROMS and then get a huge bill from Telstra because my email was not going through their approved route (I am on the Email Pack which is $20 for all email through Outlook).
Hi tangiers, would be nice if HTC and Telstra were consistent with the information they provide. As I mentioned HTC told me to set to internet, but the setting won't save it goes back to dedicated. Having said this my email push is sychronizing with the server fine through 3G and appears to be almost instant when I compare with my desktop. My problem is I can't get a connection to the server using a USB cable connected to my desktop, you could ask why worry about connecting through the USB cable and desktop. With our server we also use public folders and microsoft in all there wisdow does not have active sync syncronising with public folders, so I use pocket mirror and this needs to be done through active sync on my desktop.
If you want to try dedicated, try to save on internet and it always reverts to dedicated when saved, well this is what happens on my HD2. Otherwise we have to wait for HTC to provide an update. I haven't gone down the road of using another rom, although I have done a few mods I found helpful. Have done all update available from HTC, plus unlocked telstra quick links so they can be removed, search this forum for the CAB. Also installed BSB tweaks, need net frame work 3.5 for this to work. As the phone is only a couple of weeks old this makes it more user friendly without loading a different rom. I will see what rom updates HTC provide before try others.
I spoke to Telstra again. They see it must be a setting on the Exchange server that is wrong. Couldn''t tell me which though. When I asked if they could tell me the settings for Activesync (APN etc) if I flashed my ROM with an official HTC Rom upgrade they said that my warranty would be void and the representative told me he hadn't been told the settings (!) I also phoned HTC who could only tell me to choose "When items arrive" in the ActiveSync settings on the phone (!). I will have to now try our Server administrators to see what they can do. Perhaps the fact that yours is coming through instantly points to a problem with our server set up. Would be nice to know what to tell them to change though...
I think I have found the cause for the delay in receiving my email from the Exchange Server through Activesync. If I check Status under ActiveSync on the HD2, I notice that it does an update every 8 minutes which is the minimum heartbeat interval for ActiveSync. My theory is that the phone thinks it is holding the connection to the server during the interval but the firewall settings of the server are not allowing the TCP connection to remain open for the 8 minute interval. Accordingly, having received no response from the server, the phone sends the next heartbeat but notices when it does that there are new emails and downloads them. There is an article from MS about ensuring that the firewall settings allow connections to remain open as long as the Exchange server does.
This could be the case for you, but I don't know enough about it. As mentioned mine is instant just won't connect to server through USB cable. Very time consuming things computers and phones. Why can't they just work.
I fixed the problem. I was using an owa.{domain}.com address for the server in Outlook on the phone. This address worked fine except for the emails only coming through every eight minutes. I changed the address by adding "/exchange" to the address and emails started coming through instantly, as push mail should. But it was shortlived. The phone kept chopping the "/exchange" part of the address and going back to the old problem. I then deleted the Outlook account and established the Excahnge partnership through the Mobile Device Centre with the phone connect via USB to a computer ON THE WORK DOMAIN. Before I set up the phone OTA / through a pc at home. This doesn't work. I think it has something to do with Exchange trusting a device that connects with USB to a PC in the work network rather than outside through the internet. All is working. No thanks to TELSTRA, HTC or the IT Department!!!!!
Hello,
I have got BB Connect to work on my HTC Pro 2 device, however noticed that some emails do not get through to my phone... It is consistent in a way. I noticed that emails from two specific senders do not get through to my phone. Can not confirm if that is only those two that are not getting through.
Are there any ideas on how to identify what is causing this? Any ideas on where can I start checking?
Hi everyone,
Maybe someone else had experience the same symptoms, and may direct me to the proper place to solve the issue...
every so often TMO HD2 will "forget" any settings, including my e-mail settings... sometime will even "forget" my address book entries...
so usually when tmo hd2 will forget the e-mail settings, next morning it will also forget all of the address book entries - the cell phone will look just like "pristine", never used device.
I've tried to update the ROM, but have not really found the one i like. I'm not 100% sure whenever the same issue will persist with another ROM.
Any ideas anyone?
Hey Guys;
So this is my rant about the Samsung Focus. I'll try to keep this brief.
I've been a huge fan of the Zune HD and since day one I've said that I'd switch if they ever add phone features (I was on a 3Gs at the time.)
So enter WP7; I LOVE the UI SOOO much that even though it's missing some really key things I was willing to overlook that and still got the Focus.
- I called AT&T to make sure they'd let me unlock it BEFORE I bought it because I'm taking a trip to Europe for a few months so I need to be able to use their local SIM. AT&T said "NO problem!" Once I got the phone however it turned into "We're not allowing it to be unlocked for 6 Months" (AT&T Sucks)
- It was suppose to take 15 minutes to active, it took 2 days (AT&T sucks)
- found out that WP7 doesn't connect to wireless networks that don't broadcast SSIDs (MS is clueless!) UPDATE: I take this one back... Still a pain, but maybe I'm being harsh...
But even after all these ridiculous issues that had me calling AT&T OVER AND OVER again, I was willing to keep the Phone....
Then came the deal breaker....
Since this is a really new OS from MS, They're supporting the newest exchange servers (2008) and if you're company doesn't have those new exchange servers dependable account syncing isn't in your future! mad:) I've been able to get it to sync, but it errors out before it finishes and then it's unstable. Shooting errors out all the time. Came across this forum: http://tinyurl.com/focus-outlook
So now I'm about to crawl back to the OS I abandoned (android)
Worse of all; I put my 32Gb MicroSD card in the Focus and although it works great, I can't figure out how to format it and get it usable on other devices again. Only the focus can see it now... (has someone come across a fix for that yet?)
So there you have it... I'm not having a good phone week...
kcasante said:
Then came the deal breaker....
Since this is a really new OS from MS, They're supporting the newest exchange servers (2008) and if you're company doesn't have those new exchange servers dependable account syncing isn't in your future!
Click to expand...
Click to collapse
Firstly, the lastest Exchange is 2010 If you're not already on it, you really need to! It's awesome!
My Omnia 7 synched up first time, I really didn't expect it to be able to deal with the client certificate, but it seems to handle it all invisibly. I'm very, very, (VERY!), impressed by how flawlessly it has worked.
If you're not on Exchange 2010, you need to get your company into the Microsoft Partner Network and you will get licences for nearly all of the latest software. We jumped a version (from 2003 to 2010) and the improvement is gobsmacking. Exchange 2010 is so much more efficient, the servers are flying!
Smoothound said:
Firstly, the lastest Exchange is 2010 If you're not already on it, you really need to! It's awesome!
My Omnia 7 synched up first time, I really didn't expect it to be able to deal with the client certificate, but it seems to handle it all invisibly. I'm very, very, (VERY!), impressed by how flawlessly it has worked.
If you're not on Exchange 2010, you need to get your company into the Microsoft Partner Network and you will get licences for nearly all of the latest software. We jumped a version (from 2003 to 2010) and the improvement is gobsmacking. Exchange 2010 is so much more efficient, the servers are flying!
Click to expand...
Click to collapse
Yes Smoothound, you're right it is 2010; my mistake.
And as for my company switching; I don't think I have any pull in that department. I don't think it's a good idea to call them out on the internet. Lets just say this is a company thats known worldwide as a household name ( and also just bought a dying phone brand due to their OS) I'm actually surprised that they're behind on that tech but I have no way of incluencing an upgrade unfortunately. I'm sure it's in the works but for when I need it, it's too little too late...
ActiveSync is working fine for me on Exchange 2003 without any issues at all. So, no, you don't have to be on the latest version of Exchange.
I'm pretty sure I have Exchange 2003 here (I know it's not 2010 or 2008) and it works just fine. The first time thru it wouldn't download images that were embedded in email but I'd pretty sure that was because of the half-assed network I was using at the time. When I got home and connected to my own network, did a hard reset and set it all up again, mail worked fine. No errors, nothing, just email. I read the same thing about the iPhone 4, too, but it works fine against my server, also.
markgamber said:
I'm pretty sure I have Exchange 2003 here (I know it's not 2010 or 2008) and it works just fine. The first time thru it wouldn't download images that were embedded in email but I'd pretty sure that was because of the half-assed network I was using at the time. When I got home and connected to my own network, did a hard reset and set it all up again, mail worked fine. No errors, nothing, just email. I read the same thing about the iPhone 4, too, but it works fine against my server, also.
Click to expand...
Click to collapse
So now I'm really confused...
And when I set it up the first time it worked well too! All emails Contacts, and Calendar updates were flawless...
I have my corporate mail synced on my phone and iPad so when a mail comes in they all ding at the same time... Somewhere along the line, the focus stopped digging and I haven't gotten it back stable since....
When i set up the account automatically it has no problems finding my account but eventually errors out after pulling down some emails and contacts...
I can set it up manually but it doesn't make a difference.
I really don't want to return this thing because the only other phone thats useable on AT&T in my opinion is the iPhone 4 (or the Captivate) and I REALLY don't want to go back down that dark path
Any suggestions guys?
kcasante said:
So now I'm really confused...
And when I set it up the first time it worked well too! All emails Contacts, and Calendar updates were flawless...
I have my corporate mail synced on my phone and iPad so when a mail comes in they all ding at the same time... Somewhere along the line, the focus stopped digging and I haven't gotten it back stable since....
When i set up the account automatically it has no problems finding my account but eventually errors out after pulling down some emails and contacts...
I can set it up manually but it doesn't make a difference.
I really don't want to return this thing because the only other phone thats useable on AT&T in my opinion is the iPhone 4 (or the Captivate) and I REALLY don't want to go back down that dark path
Any suggestions guys?
Click to expand...
Click to collapse
It has to be your Exchange infrastructure. I have tested the phone with Exchange 2003, 2007 & 2010 and they all work flawlessly. I'm an IT consultant and I have used my Focus to make sure it is compatible with my customers networks so that I can recommend it.
The only thing I'm sure is unusual about my set up is that since it's a dev system and it's just me using it for mail, I don't use SSL and have it turned off at the phone. Everything else is entirely straightfoward. I would think Microsoft would have decent integration between two of their own products BUT the phone is a Rev 1 system. You might take a look around the MS support site to see if anyone has had problems and if there's a reason and/or correction you can take. I second the thinking that it's probably something with your server and/or network but that's about the best I can do.
We are using Exchange 2007 and it works without a problem after the policy was corrected. Windows Phone 7 will not sync if the policy requires your phone to encrypt or strong unlock password (alphanumeric password). Our admin made a Windows Phone 7 policy for these items. Considering you cannot take the microsd out and it wont sync to desktops.. the encrypt is not a big deal.
In this thread the guy says going back and re-enter the information might work:
http://forum.xda-developers.com/showthread.php?t=833863&page=2
This happened to me as well. We have an Exchange 2003 server and what I did was go to "email and accounts" on the phone and went through the proccess and setup everything correctly but still got the error messages.
Now this is what fixed my issue (strange). I got out of the "email and accounts" and went into all programs list and opened "Outlook" , from there I put the settings in again for my account and presto, it just started working and syncing.
I did 2 phones likes this already and it works. Dont ask me how, but it does.
Hope this helps OP and anyone else using Exchange 2003.
kcasante said:
So now I'm really confused...
And when I set it up the first time it worked well too! All emails Contacts, and Calendar updates were flawless...
I have my corporate mail synced on my phone and iPad so when a mail comes in they all ding at the same time... Somewhere along the line, the focus stopped digging and I haven't gotten it back stable since....
When i set up the account automatically it has no problems finding my account but eventually errors out after pulling down some emails and contacts...
I can set it up manually but it doesn't make a difference.
I really don't want to return this thing because the only other phone thats useable on AT&T in my opinion is the iPhone 4 (or the Captivate) and I REALLY don't want to go back down that dark path
Any suggestions guys?
Click to expand...
Click to collapse
I'm wondering if that additional microsd card you've in the Focus is causing you issues. I would remove the card, and hard reset the phone. Put in your Exchange info again and see if it doesn't work fine after that.
kcasante said:
Hey Guys;
So this is my rant about the Samsung Focus. I'll try to keep this brief.
I've been a huge fan of the Zune HD and since day one I've said that I'd switch if they ever add phone features (I was on a 3Gs at the time.)
So enter WP7; I LOVE the UI SOOO much that even though it's missing some really key things I was willing to overlook that and still got the Focus.
- I called AT&T to make sure they'd let me unlock it BEFORE I bought it because I'm taking a trip to Europe for a few months so I need to be able to use their local SIM. AT&T said "NO problem!" Once I got the phone however it turned into "We're not allowing it to be unlocked for 6 Months" (AT&T Sucks)
- It was suppose to take 15 minutes to active, it took 2 days (AT&T sucks)
- found out that WP7 doesn't connect to wireless networks that don't broadcast SSIDs (MS is clueless!)
But even after all these ridiculous issues that had me calling AT&T OVER AND OVER again, I was willing to keep the Phone....
Then came the deal breaker....
Since this is a really new OS from MS, They're supporting the newest exchange servers (2008) and if you're company doesn't have those new exchange servers dependable account syncing isn't in your future! mad:) I've been able to get it to sync, but it errors out before it finishes and then it's unstable. Shooting errors out all the time. Came across this forum: http://tinyurl.com/focus-outlook
So now I'm about to crawl back to the OS I abandoned (android)
Worse of all; I put my 32Gb MicroSD card in the Focus and although it works great, I can't figure out how to format it and get it usable on other devices again. Only the focus can see it now... (has someone come across a fix for that yet?)
So there you have it... I'm not having a good phone week...
Click to expand...
Click to collapse
My company uses Exchange 2003 and I have had NO issues.. Works very well. Curious, what version of Exchange?
Sorry to hear about your issues. If I were consulting you prior to this I would have indicated that corporate users should let early adopters take first swing at the phone before you go for it but it sounded like you were willing to go through some pain.
As for the SSID, I wanted to comment that I think it is sort of unfair you are indicating that MS is clueless on that front. I have read many things from the wireless alliance and they seem to have been saying for more than just a few years (2006) that hidden SSID creates more problems that it solves and that it is not a true security feature. Here is a security analysts take on it: http://blogs.technet.com/b/steriley/archive/2007/10/16/myth-vs-reality-wireless-ssids.aspx
So anyway, as the industry updates it's standards, MS will continue to push those standards, hidden SSID is not a standard and is actually confusing to other wireless networks and traffic congestion resolution problems.
Rename title of thread
I think the title of this thread needs to be renamed.
AllTheWay said:
I think the title of this thread needs to be renamed.
Click to expand...
Click to collapse
No worries; It's done.
Thresher said:
Sorry to hear about your issues. If I were consulting you prior to this I would have indicated that corporate users should let early adopters take first swing at the phone before you go for it but it sounded like you were willing to go through some pain.
As for the SSID, I wanted to comment that I think it is sort of unfair you are indicating that MS is clueless on that front. I have read many things from the wireless alliance and they seem to have been saying for more than just a few years (2006) that hidden SSID creates more problems that it solves and that it is not a true security feature. Here is a security analysts take on it: http://blogs.technet.com/b/steriley/archive/2007/10/16/myth-vs-reality-wireless-ssids.aspx
So anyway, as the industry updates it's standards, MS will continue to push those standards, hidden SSID is not a standard and is actually confusing to other wireless networks and traffic congestion resolution problems.
Click to expand...
Click to collapse
So here's the update...
I find that if I set the exchange account to check for mail every 15 minutes instead of push, it seems to be more stable... Although this is really weird (cause the same config on my iPad and my Evo 4G for that matter seems to work flawlessly) I'm just going to deal with it. Although my statements at the begining of this post was somewhat hard on the phone I will say again; I really LOVE the UI. and the Display is amazing... So much so that I'll deal with the crap I think it's missing for a while.
Here's to hoping MS is as agressive with their updates as they've said they're going to be.
Thanks for all the input guys.