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I have a JasJar and when I switch sims the mailboxes keep disappearing. I still see them in the TODAY screen but when I try to select them they are nowhere to be found. I also try to manually go to messaging but they are missing from there too. I keep creating new boxes and they are starting to number up Yahoo1, Yahoo2 etc.
Help Me.
Thanks.
Yeah i have experienced the same thing, whats seems to work for me is making sure you close down all apps before a soft reset or sim card change, go to start settings system memory running program list and stop all
This works for me every time now and i no longer have to set up my mail accounts
All you need to do is to turn off your device off for a while (a couple of seconds will do) before you reset.
It's because WM5 caches data to speed up the device a bit, and if you reset your device before it gets a chance to permanently write the data, it gets lost.
Best thing is to shut off before you do a reset, in case you lose data.
Well I sent mine to service, switched the mainboard and i can soft reset at anytime now, never looses any data any more.
Same Rom and config but the problem is completly gone
bosjo said:
Well I sent mine to service, switched the mainboard and i can soft reset at anytime now, never looses any data any more.
Same Rom and config but the problem is completly gone
Click to expand...
Click to collapse
Which Universal device did you have exactly?
I have a Qtek 9000 that seems to be forgetting its authentications and I can't figure it out. Nothing else seems to be wrong with it which leads me to think it HAS to be a software issue, but I can't pin it down!
The only weird things I'm experiencing: Bluetooth devices lose pairing (device redetects them and asks for PIN), Wi-Fi access points get wiped clean (get prompted for WPA keys), and infrequently the Exchange Server password in ActiveSync and the GPRS login information to Cingular are asked even when "Save password" is set.
Qtek 9000 from Dangaard Norway
Min wiped Email settings, Wlan, and some GPRS settings
Don't know about BT, dident use it before i sent it back.
Thanks Bosjo, I was beginning to think I was the only one, or that it was a software issue.
I believe it's related to the fact that the IMEI temporarily disappears from the phone, so it loses authentication of itself and therefore the devices or credentials its encrypted with.
I posted full details here http://www.howardforums.com/showthread.php?t=797931 and will likely be shipping it back to the supplier tomorrow for replacement.
That's true, I totally forgot about the Imei disapering.
It also failed to display the radio version.
I know for sure that they actually switched the mainboard cause I have a different MAC adress, haven't checked the Imei number though.
It's a bit funny that this is a hardware error, one would think that it should forgett all settings then and not just pieces off it
Got the same problem. Im seeing my mail account on the today screen but can't access it, if i search for the e-mail's i can find them but can't access them. Anyone find a workaround or where can i delete my mail account i had before it dissapred, becuase now if i try to add the mail account again with the same name as last time it says that i alredy got a account but i can't edit it :/... Please help
damn, nobody found a solution for this? search thru the registry twice without a result ;/
does this happen only when you take off the battery?
another one ....
any solution for it....
regards
ady: nah when i do a soft reset
can't find it in somewhere in the registry either so don't know how i could remove this damn buggy thing :/
Hi Gang:
I have recently been trying to solve a puzzling issue that I was experiencing with my 8125, and I wanted to share the problem and (partial) solution with everyone in case this ever crops up again. I did pretty extensive searches here (and elsewhere), and could not find a single case of this problem happening to someone else. I tried every combination of search terms that I could think of...
Description: 8125 Freezing or Slow Down Upon Attempted Access of Phone Settings or other settings icons
Background: My (heavily-customized/optimized) 8125 had been stable for weeks, with no significant "upgrades" for over a month. Then I upgraded to MS VC 1.6. A few days after this upgrade, my phone got quite wonky (e.g. alarm going off non-stop, etc.) due to the notification queue getting clogged. I don't know if this is the fault of MS VC or not, though. Thanks to Memmaid & CheckNotifications, I cleared out the queue. At this time the phone appeared to be functioning normally.
A few days later, I tried to access the phone settings to manually select the network provider (traveling internationally). However, regardless of which route I would take to access the phone settings, the phone would freeze, quit responding, or greatly slow down. A soft reset was necessary to "un-freeze" the phone. Also, even if I tried to access other icons (e.g. Sounds & Notifications, when clicking on the Notification tab) under Start/Settings, the phone would quit responding.
Corrective Steps:
I initially worked the smartphone support folks in my employer's IT dept & Cingular tech support. Neither group was aware of this being a regular problem with the 8125.
1. Multiple soft resets – no help
2. Multiple hard resets – no help
3. Cingular replaced my 8125 – no help
4. Multiple hard resets of phone #2 – no help
5. Got a new SIM card – no help, but met a new Cingular tech
6. Hard reset** of new phone + new SIM card = OK
** Everything working OK now, with this "special" hard reset. During the setup procedure, I skipped the password setting screen, then let the phone unpack the ROM. In all previous attempts, I had enabled this password during setup (company policy, can't sync to Exchange server w/o it). According to the new Cingular tech that I met while getting my new SIM card, having this password set before the ROM is unpacked can "corrupt" the ROM unpacking. I don't know how true this last point is, but it sounded reasonable -- and it worked.
Next, I synced the phone (via USB) – guess what? The problem was back! Sooo, another hard reset and I decided to sync via EDGE first (i.e. email,calendar,contacts,& tasks only). The phone was still working!
After inspecting the ActiveSync settings on my PC, I noticed that I was not only sync'ing the 4 items above (from the Exchange server), but also "Notes" from my PC. This had to be the problem, so I disabled the sync'ing of Notes.
THE PHONE STILL WORKED AFTER A USB SYNC!!
Apparently there was some conflict related to the sync'ing of notes that was corrupting a key system file on the phone. Not sure what the root cause was, but by disabling the Notes sync the phone is working great again. I know this was a bit long-winded, but hopefully it will help someone in the future.
Of course, if someone has any ideas about how I might be able to reliably sync notes again, I would love to hear 'em. For now, I am doing without.
regards,
bg
Hey thanks a lot for the info. I have been havng a lot of problems with my 8125 so hopefully this will help.
I'm experimenting with push mail on my Cingular 8525. I'm not in an HSDPA area. I'm connected with either GPRS or EDGE (I haven't changed the registry to show me which).
I find that I can be connected for hours at a time: the "G" icon will appear in the signal strength area, and clicking on it will indicate the number of minutes/hours connected. The connection timer will still be ticking away happily but if I try to access a web page the prompt will indicate "Locating" until it eventually times out. Even though the phone says I'm connected the connection isn't in fact useable. What I end up having to do is Disconnect from the network and then I let a page request from PIE initiate a reconnection.
Obviously, for push email this is no good. I need a connection that stays up. I even have my push email client set to poll for new messages every thirty minutes, but because the phone says the connection is up, those poll requests will just time out when the connection is actually not up.
What is the deal with this? It would be 10000 times better if the connection just dropped properly if it is supposed to (timing out, network congestion, or whatever). Because then the push email client's poll schedule could at least re-initiate the connection every thirty minutes.
I have been considering trying GPRS Keep Alive (which pings up to 5 hosts to keep a connection alive) but I'm wondering why this happens in the first place? Why doesn't the connection just drop instead of hanging there?
I have been having the same issue with a Treo 750 and with my newly acquired 8525. The connection manager says I'm connected by I don't getting any mail pushed to the device. This has been going on for the last two weeks. The only way I can find to correct it is by a soft reset.
Soft reset? That's pretty extreme. I just have to disconnect and reconnect.
Why is that extreme?
Actually it's quite easy. Since I use push Active Sync automatically initiates a new connection at start up.
I think it's extreme because you shouldn't have to do that. All you should have to do is disconnect and reconnect. Of course, none of this should be happening in the first place.
So I installed GPRS Keep Alive last night. I guess that was a waste of $5 since this morning I see it didn't help. In fact, now I think I'm going to have to soft reset (!) as disconnecting/reconnecting doesn't seem to make a difference.
Since you're having problems on a Treo as well I would guess it must be a Windows thing. Are you on Cingular too?
Yep. I'm with Cingular.
I believe it's a Cingular issue.
I had a Treo 700wx with Sprint before these and never had the issue.
I installed HTweakC this morning and turned on GPRS Auto Attach and "Set Connection AlwaysOn." The first option attempts to connect to GPRS as soon as you turn the phone on. The second is supposed to (I think) stop GPRS from disconnecting.
Still I eventually lose the connection. So a $500 PPC device just can't do what a $200 BlackBerry can??
I'm surprised that no one else has posted to this thread. Maintaining a data connection is one of the most-basic requirements for a wireless device. Yet the Hermes/TyTn/8525/Dopod (whatever you want to call it) can't do this. And I guess, then, the same goes for the Treo?
I suppose this is why, in the end, a much less flexible platform like the overpriced iPhone will quickly succeed: you can be sure that Apple will make 1000% sure the phone can be used with wireless data...since that is the whole point. You know, just to remind the people up in Redmond.
Hi
Just to let you know that I am on Tmobile in the UK and I have the same issues. The data connection under WM5 was a bit more reliable but is hopeless under WM6. It caused me to downgrade from 6 back to the HTC test rom (WM5) just to get push mail working at all, but its not very reliable.
I agree that this is the most fundamental aspect of these WM devices and until it works reliably, everything else is a bit pointless.
I just hope that soeone can get to grips and solve this in the XDA live rom as I really like the new apps, but frankly I would give all that up for a reliable push and acticesync solution.
Rob
Hrmmm. So I guess this means that anyone with Good or BlackBerry push email service on these things (or any WM5/WM6 device) must experience the same problem.
I wonder if this app would help you?
http://commmgrpro.com/index.html
it's not out yet, but the developer is asking for beta testers.
Maybe if the connection is actually terminated rather than going off because it times out, the next connection will be good. Worth a try anyway I would think.
let us know
marisa4755 said:
I wonder if this app would help you?
http://commmgrpro.com/index.html
it's not out yet, but the developer is asking for beta testers.
Maybe if the connection is actually terminated rather than going off because it times out, the next connection will be good. Worth a try anyway I would think.
let us know
Click to expand...
Click to collapse
Has anyone tested this app?
Hi,
I'm using a Magician with WM2003
I have a GPRS connection setup for with t-mobile using a proxy.
If I'm not connected it works great- I press send/receive for my e-mail it connects and gets my messages just fine.
If I do it again 5 minutes later also fine.
The problem is after a long time the connection is still active, but when I go to do a Send/Receive-
I get an "unable to connect to the incoming mail server" message. All my other internet apps also will not work. If I turn on flight mode and then turn it off (to disconnect from my GPRS connection) and then try the internet again- it will work fine.
I think what triggers this is going into an area with no service. The GPRS connection stays active- and when I try to use it (even when I'm back in an area with service) it won't work.
Any suggestions?
Thanks,
Daniel
I found this, may help ....
Look for "KeepAliveTime" on the right side of this page
http://msdn2.microsoft.com/en-us/library/aa915651.aspx
It may help, good luck!
I have this same issue with the htc touch. Not sure what to do about it. I see the keepalivetime but it isn't a hack or a reg edit (that I can tell).
bump
anyone having this kind of an issue on your htc touch?
HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.
flashflash said:
HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.
Click to expand...
Click to collapse
Exactly the same here - issues with push mail and when using messenger have to turn flight mode on and off to reconnect to the service - only been like this for few weeks now - never used to be a problem before
So it looks like T-mob have changed something recently. I have been searching various forums trying to find an answer but no luck. TMob reckon nothing has changed when i called them.
I too have the same problem and I am also on t-mob UK.
I will call Tmob again tomorrow and hopefully get through to someone in their tech dept. I knew it had to be Tmob, I had changed nothing on my handset, but they refused to acknowledge that anyone else had a problem.
I use cingular/att with these issues so it's not just tmobile.
mikewchandler said:
bump
anyone having this kind of an issue on your htc touch?
Click to expand...
Click to collapse
You are not alone here....... nearly every day a soft reset
Also the same with my trinity - but not so often
Having spoken to T-Mob UK, the general thinking is they are imposed restrictions on usage for the basic walk and web service. This includes IMessenger and push e-mail (I knew about IM bit not Push Mail!)
The engineer seems to think the connection will be frozen if the network detects
a IM service (the heatbeat of push mail mail looks to be included in this).
Solution: Upgrade to Walk and Web Plus (extra £5) per month.
I have been given a free month to try and see if this solves my issues. I will let you know how it goes.
Now this could be T-mob fobbing me off and trying to get an extra five quid off me, lets wait and see. Any of you guys on the plus service already??
I was guessing that might be the case, let know how it goes if I need to upgrade
I use the mediamax bundle with cingular/att. I wonder if this is indeed the case. I would need to upgrade to the pda plan, which would be pricey. Mabey that's the case?
Well, I'm afraid it was a nice story that Tmob told me, but it hasn't sorted the problem! I will keep an eye on it over the next few days just in case it takes a few days to set their end, but as of today I still loose connection.
OK, finally got it sorted....! I have GPRS connected all the time now without loosing connection.
Looks like T-mob were telling me the truth. After talking to a T-mobile engineer, he confirms that they now have the network infrastructure to detect and block services that are not covered in certain WnW packages. This went live just over a month ago.
The basic WnW package does not allow Push Email & IM, if detected the network will block your IP. Turning off and on the radio will give you a new IP, so will work again until detected.
For Push Email you will need the WnW plus service. Now the interesting part is if you add on the plus service (a bolt on) it will still not work. You will need to add the package onto your contract not as a bolt on.
Many people have just paid extra for the bolt on but the T-Mob system doesnt recognise this and still blocks Push Mail & IM.
It doesnt cost any extra or change your contract length, its just a different way the customer service people upgrade your account.
Unfortunately the customer service rep that upgraded my account did not know this, but the engineer new straight away.
Hope this helps people.
Thanks for the info.....I use ATT/Cingular. What are the odds they started this same thing a month ago? I've been noticing this problem for about that length of time.
Hi all!
It´s the same for me
I´m using Eplus with Cortado email push in Germany
Every morning a soft reset
Any solutions possible within the registry
Greetings
Gregor
Firstly I am new to this site so hopefully I am going about this the right way.
I am just wanting to inform people of an issue with the Telstra HTC HD2, I purchased just over a week ago and had trouble getting the phone to sync with my office server. After numerous attempts I contact HTC and they took me through the process to discover the phone would not hold one of the settings which is in active sync under configure server advanced settings. The connection setting show dedicated and they told me to change to internet, but the phone won't save the setting, it keeps reverting back to dedicated or goes blank. They advised the phone was faulty and to take it back to the Telsta shop, I did this and after trying 3 different phones we discovered they all have the same problem. The Telstra shop contacted HTC and were advised by the tech team that they where aware of the problem. Would have been handy if they had advised their online support people, it would have saved me a lot of wasted time. So now for all you people out there with a Telstra HTC HD2 phone we need to wait for HTC to provide a fix.
Aside from this so far I am very happy with the phone after just upgrading from the original HTC Diamond.
I have a Telstra HD2 sync'd with my Exchange server via Exchange Server ActiveSync, and I haven't experienced this problem you describe.
Have you tried flashing a custom ROM -- getting rid of the crud that's on there by default?
Yup - youll fix it in 2 secs by going with any custom rom.
Thanks for the feed back. Phone still has the standard telstra rom, only had it a week, how do I locate to best rom to use and does this affect my warranty?
Thanks in advance.
To load a custom ROM you will need to HSPL or Goldcard...
By by warranty!
Thanks cheetah2k,
I am pretty green when it comes to this stuff, so I have no idea what HSPL or Goldcard is. Look forward to your assistance.
i am new to this also but i could only stand the telstra crap for 2 days.
after a bit of reading i gave it a try and it's pretty easy, read through this thread.
looks like i can't post links (even from this forum).
go to "HD2 ROM DEVELOPMENT" and click on the second sticky flashing for noobs.
HI chicksloveit, I tried sending you a message but I don't think its working. Did you receive?
Hi test7875, also tried sending you a message but not sure its working. Perhaps something to do with settings or security etc.
Which rom would you recommend flashing too? I see there is a selection at hotfile.com/list/255376/99cdb1c
Was wondering if it is possible to get the original telstra rom in case I need to flash back for warranty.
Fix without changing ROM
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162
rravenshak said:
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162
Click to expand...
Click to collapse
Thanks rravenshak,
Actually my phone syncs with exchange server via direct push, but won't sync with server when contected to my PC via active sync. HTC suggested changing the setting to internet, as quoted in last entry by SOLVit in the link you suggested, but it won't retain the setting when saved. HTC have confirmed this is an issue, it is interesting that SOLVit says it works
sorry Niffty,
mis-read/understood your OP.
No worries thanks anyway.
Have you tried any cooked roms, if so which ones?
yeah Niffty2010 got it also replied back.
Telstra too told me to set the selection to Dedicated but each time I do, it reverts to a blank. What concerns me is that I am not getting instant emails (even though I have Activesync set to notify as email arrives on the work Exchange Server). The delays can be up to 15 minutes (and the best time is around 5 minutes!). I wonder if the Telstra "Dedicated" channel is too slow? Scared to play around with different ROMS and then get a huge bill from Telstra because my email was not going through their approved route (I am on the Email Pack which is $20 for all email through Outlook).
Hi tangiers, would be nice if HTC and Telstra were consistent with the information they provide. As I mentioned HTC told me to set to internet, but the setting won't save it goes back to dedicated. Having said this my email push is sychronizing with the server fine through 3G and appears to be almost instant when I compare with my desktop. My problem is I can't get a connection to the server using a USB cable connected to my desktop, you could ask why worry about connecting through the USB cable and desktop. With our server we also use public folders and microsoft in all there wisdow does not have active sync syncronising with public folders, so I use pocket mirror and this needs to be done through active sync on my desktop.
If you want to try dedicated, try to save on internet and it always reverts to dedicated when saved, well this is what happens on my HD2. Otherwise we have to wait for HTC to provide an update. I haven't gone down the road of using another rom, although I have done a few mods I found helpful. Have done all update available from HTC, plus unlocked telstra quick links so they can be removed, search this forum for the CAB. Also installed BSB tweaks, need net frame work 3.5 for this to work. As the phone is only a couple of weeks old this makes it more user friendly without loading a different rom. I will see what rom updates HTC provide before try others.
I spoke to Telstra again. They see it must be a setting on the Exchange server that is wrong. Couldn''t tell me which though. When I asked if they could tell me the settings for Activesync (APN etc) if I flashed my ROM with an official HTC Rom upgrade they said that my warranty would be void and the representative told me he hadn't been told the settings (!) I also phoned HTC who could only tell me to choose "When items arrive" in the ActiveSync settings on the phone (!). I will have to now try our Server administrators to see what they can do. Perhaps the fact that yours is coming through instantly points to a problem with our server set up. Would be nice to know what to tell them to change though...
I think I have found the cause for the delay in receiving my email from the Exchange Server through Activesync. If I check Status under ActiveSync on the HD2, I notice that it does an update every 8 minutes which is the minimum heartbeat interval for ActiveSync. My theory is that the phone thinks it is holding the connection to the server during the interval but the firewall settings of the server are not allowing the TCP connection to remain open for the 8 minute interval. Accordingly, having received no response from the server, the phone sends the next heartbeat but notices when it does that there are new emails and downloads them. There is an article from MS about ensuring that the firewall settings allow connections to remain open as long as the Exchange server does.
This could be the case for you, but I don't know enough about it. As mentioned mine is instant just won't connect to server through USB cable. Very time consuming things computers and phones. Why can't they just work.
I fixed the problem. I was using an owa.{domain}.com address for the server in Outlook on the phone. This address worked fine except for the emails only coming through every eight minutes. I changed the address by adding "/exchange" to the address and emails started coming through instantly, as push mail should. But it was shortlived. The phone kept chopping the "/exchange" part of the address and going back to the old problem. I then deleted the Outlook account and established the Excahnge partnership through the Mobile Device Centre with the phone connect via USB to a computer ON THE WORK DOMAIN. Before I set up the phone OTA / through a pc at home. This doesn't work. I think it has something to do with Exchange trusting a device that connects with USB to a PC in the work network rather than outside through the internet. All is working. No thanks to TELSTRA, HTC or the IT Department!!!!!