Magic no recognised on Windows 7 - myTouch 3G, Magic General

Ive just installed Windows 7 on my PC and its great! However, my Magic doesn't seem to work with it...I just get that 'USB device not recognised' message"!
Does anybody else get this?

not work with window 7
yes dear i got the same prob with window 7.i think htc sync not work with windows 7

dimplechugh said:
yes dear i got the same prob with window 7.i think htc sync not work with windows 7
Click to expand...
Click to collapse
i got the same problem. however there is a workaround. you could google for a zip file containing the driver files (not an installer) and install them using "Device managers". that will connect the Magic, and you can adb with it. And no, even with that HTC Sync does not work.

Install the drivers and it will be recognize. I am running Windows 7 Ultimate and no probs connecting to MT3G.

I have a 64 bit Win7 and i installed vista x64 driver and it works fine

Just found these drivers for Windows 7. Installing them now so will let you know if they work!!
http://www.htc.com/www/search.aspx?cat=0&page=0&q=magic windows 7

Nope it still won't recognise the device.

Fingertipz85 said:
Nope it still won't recognise the device.
Click to expand...
Click to collapse
I had to go to Printers and devices or whatever it's called, then right click on Android phone, choose properties (with admin access) and driver. Then update driver for the phone itself (currently it probably say Dream or something) and always choose to browse to the file manually. Then click to get a list of compatible drivers, and then click "HAVE DISK" (this is the only way I got it to work) and browse to the driver files for Windows 7 in
C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Win7_x64
and it should work.

I don't seem to have 'Andrioid' in my Devices & Printers. Not really sure why but i'll have a little play around with a few settings and see.

I have confirmed this to fix my "unrecognized" usb device driver issues in the past.
1. Uninstall whatever you can related to previous failed driver installs for the USB device.
2. Shut down the PC
3. UNPLUG THE POWERCORD
4. Unplug your USB device, if not allready unplugged
5. Plug the power cord back in
6. Boot the machine and log back into windows.
7. Let it fully load then reboot again.
This will attempt to give you new IRQ's and DMA's for the usb port.
Now try your driver installation.

i`ve had the same problem
my solution...
settings -> SD card & phone storage -> unmount sd card
remove SD Card and insert the card again...
after that , everything works fine...

I have confirmed this to fix my "unrecognized" usb device driver issues in the past.
1. Uninstall whatever you can related to previous failed driver installs for the USB device.
2. Shut down the PC
3. UNPLUG THE POWERCORD
4. Unplug your USB device, if not allready unplugged
5. Plug the power cord back in
6. Boot the machine and log back into windows.
7. Let it fully load then reboot again.
This will attempt to give you new IRQ's and DMA's for the usb port.
Now try your driver installation.
Click to expand...
Click to collapse
This technique has definately fixed the 'unrecognised' problem! Still can't open up my phone as a removable drive in My Computer though, but its a good start! HTC Sync also still can't recognise it. Thanks for help I'm sure this'll help a lot of people with Windows 7.

Install USBDeview (google it) and find any listed driver (with the phone disconnected) related to the words Android, HTC, Dream (you get the picture) and uninstall if you need to remove USB-drivers for the phone. Then you can plug it back in "fresh" and use new drivers.

Related

[Q] Question!! How do get my Mytouch4g to connect to PC with USB

Hi guys, I've tried installing the drivers for the mytouch4g phone so that it can connect to my thinkpad laptop, but nothings working.. any suggestions on how you guys got it to work when it wasn't showing recognizable . Any help would be great
uninstall then reinstall the drivers.
which drivers? all of them? thanx a lot for the reply
yeah.
Do you have usb debugging enabled?is the sd card mounted?
yea and it still not able to notice that it's plugged in? so should I download all new drivers for the laptop?
The driver you need is HTCDriver.exe, get it from the web.
Have you checked your Connect to PC setting?
bchen03 said:
The driver you need is HTCDriver.exe, get it from the web.
Click to expand...
Click to collapse
bchen03 nailed it right on the head. 99% of the time, ANY driver + hardware install should go like this:
- Install the driver
- Connect the device
It really couldn't get any simpler. The HTCDriver.exe installer is included on your microSD card. Just double-click, install and once it's done, connect your phone and wait for Winderz to do it's thing.
To troubleshoot, go to Device Manager (right-click My Computer/Computer > Properties) and look for a 'Unknown Device' or a device with a splat/yellow exclamation mark on it. Right-click, Uninstall/Remove.
Reboot your computer, making sure your phone isn't connected. Install the HTCDriver (if you haven't already) and then connect your phone.

Cannot transfer files with MTP / Device not viewable in Windows Explorer

When I connect my Nexus 7 to my Windows XP (SP3) PC via USB, it's obvious the computer recognizes it and it tries to install ADB drivers. Whether I choose to install those drivers or not, I still can't locate my device in the Windows Explorer Tree. I checked Disk Management for the hell of it and nothing but my PC's harddrives were there. There's an attempt to install drivers for "MTP" but that fails and I'm pretty sure that's the cause; however, I'm unable to replicate it, even as I uninstall/reinstall applicable drivers from the device manager the MTP failure never happens anymore. I did some googling and found a thread with someone who had a similiar experience. In turn, I downloaded https://www.box.com/s/2c25e8bc42ecce400afd to try a different set of drivers. Same problem. Driver install is fine for ADB, but still unable to see my device in Windows Explorer. I'm able to successfully connect the device to the PC with PTP for the camera. I can access DCIM and cache which can serve as a work around, but I'm hoping you can provide any ideas you might have. Thank you!
edit - ***resolution***: Ok, I figured it out...I had to disable USB debugging. I don't know if this helped either, but I installed these drivers as an alternative to the drivers that were originally installed: https://www.box.com/s/2c25e8bc42ecce400afd
While connected to PC, I switched to PTP mode because I was about to give up and just use that
I then disabled usb debugging and switched back to MTP at which point the drivers successfully installed and I could now view my device in Windows Explorer. I also believe downloading the drivers in the link above helped since the first crack I took at this was unsuccessful with existing drivers.
install pdanet on pc and it will install drivers for u so it will be recognized
Ok, I figured it out...I had to disable USB debugging. I don't know if this helped either, but I installed these drivers as an alternative to the drivers that were originally installed: https://www.box.com/s/2c25e8bc42ecce400afd
Been battling with this on my XP machine since yesterday. I couldn't even get debugging to work until I installed NakedDriver. And even still, there seems to be no way to get MTP to work without turning debugging off. On my Win7 machine everything worked perfectly, both ADB and MTP, right out of the box. I have the Galaxy Nexus drivers installed on both machines (which I've read are compatible with the N7). I also have the latest version of Windows Media Player (I've read that some older versions have issues with MTP). Is anyone else able to run ADB and MTP on XP?
*edit*
A: Does PDAnet let you use MTP and ADB simultaneously? Because I really don't want to install it if I don't have to. I got rid of it ages ago (too many things starting up at boot time).
B: I have a Galaxy Nexus also, and I have no issues on the XP box.
I wouldn't bother with MTP, it's not always showing the contents of the internal storage properly when viewed in Windows Explorer.
Earlier today when I was trying to set up a backup profile for it, it didn't copy all the files off. On closer inspection I found folders like TitaniumBackup to be completely empty, which is not true according to ES File Explorer on the tablet.
I tried connecting MTP again, with USB Debugging on and off but this made no difference. Also I'm only seeing the Notifications folder instead of 36 folders on the internal storage now, really random how it's working.
asus site now has a usb driver for N7
try that
Nordendorf said:
asus site now has a usb driver for N7
try that
Click to expand...
Click to collapse
Updated with ASUS drivers, still doesn't view internal storage fully.
Salty Wagyu said:
Updated with ASUS drivers, still doesn't view internal storage fully.
Click to expand...
Click to collapse
Same here. No change with the Asus drivers. Still can't use MTP when ADB is turned on.
poo. how do I transfer my audiobooks to this stupid device without working drivers?
1. Please disconnect Nexus7
2. Remove drivers on PC.
3. Toggle ON : Settings->Wireless&Networkings->More->NFC.
4. Re-connect device
Good luck !
GotLoveForAll said:
poo. how do I transfer my audiobooks to this stupid device without working drivers?
Click to expand...
Click to collapse
1. Uncheck MTP, check the one next to it (Camera)
2. Unplug USB
3. Turn off USB Debugging (Uncheck it)
4. Plug in USB
5. Should say connected as camera, then a new window will pop-up allowing you to see your files.
Tell me if it works!
im having trouble too, is there any way to make the device to be recognised as a flash drive?
Internal memory partly invisible from Windows 7 Explorer
Salty Wagyu said:
I wouldn't bother with MTP, it's not always showing the contents of the internal storage properly when viewed in Windows Explorer.
Earlier today when I was trying to set up a backup profile for it, it didn't copy all the files off. On closer inspection I found folders like TitaniumBackup to be completely empty, which is not true according to ES File Explorer on the tablet.
I tried connecting MTP again, with USB Debugging on and off but this made no difference. Also I'm only seeing the Notifications folder instead of 36 folders on the internal storage now, really random how it's working.
Click to expand...
Click to collapse
Same observation here (a few months later) on stock Android 4.1.1 rooted.
It seems that new files in the internal memory remain invisible for a long time, but so far they have become visible eventually, sometimes a day or two later. I have no clue what could possibly cause this, and I have not found any trick or workaround that makes them visible, not even rebooting. Any hint is welcome.
SE4GT said:
1. Uncheck MTP, check the one next to it (Camera)
2. Unplug USB
3. Turn off USB Debugging (Uncheck it)
4. Plug in USB
5. Should say connected as camera, then a new window will pop-up allowing you to see your files.
Tell me if it works!
Click to expand...
Click to collapse
Didn't work. Just shows up as a camera with the limited folder access one would expect.
Workaround
I now use the following workaround.
Install SDrescan from Google Play.
Run it.
If you already had your phone connected to a computer as a media device (MTP) and are watching the contents of your SD card or internal memory in Windows Explorer, press F5 to refresh your view. If not, connect it now.
I'd be curious whether this works for you as well. If it does, press the THANKS button below.
Same issue with an old ibm x40 udated to windows xp pro SP3.
I've installed mtp driver, without success
I've "tried" to install asus driver, without success
I've tried to do as above with the help of the nexus toolkit, without success.
Everytime, the laptop recognize the device as android ADB interface.
Someone could help me?
Thank you in advance
mistershark said:
Everytime, the laptop recognize the device as android ADB interface.
Click to expand...
Click to collapse
Disable USB debugging in your phone.
Same problem with my moto xoom...files not showing in MTP using windows xp...still have not found any solution
hgmichna said:
Disable USB debugging in your phone.
Click to expand...
Click to collapse
+1 have to toggle USB debugging in winXP
hgmichna said:
I now use the following workaround.
Install SDrescan from Google Play.
Run it.
If you already had your phone connected to a computer as a media device (MTP) and are watching the contents of your SD card or internal memory in Windows Explorer, press F5 to refresh your view. If not, connect it now.
I'd be curious whether this works for you as well. If it does, press the THANKS button below.
Click to expand...
Click to collapse
It works! THANKS A LOT!!!

[Q] Windows 7 fails to install MTP driver

I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?
mseebass said:
I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?
Click to expand...
Click to collapse
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.
bigcrav said:
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.
Click to expand...
Click to collapse
Thanks for your help. I allready tried an other usb port. It did'nt work.
I wanted to avoid it but I reinstalled windows. Now it works. Thanks again.
Hmm, messed with this problem for ages yesterday, mtp installed fine in normal mode but refused when in 'usb debugging' mode
simple fix, find your wpdmtp.inf file in windows/inf
edit it like shown, look for the [Generic.NTx86] and [Generic.NTamd64] entries near the top of the file........
[Generic.NTx86]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
[Generic.NTamd64]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
...then update the driver in device manager, use automatic search
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode
I did a clean install of windows and that solved the issue for me. Thanksfor your help anyway.
I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.
meangreenie said:
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode
Click to expand...
Click to collapse
Just FYI, just got a Nexus 4 from T-Mobile yesterday and the device ID is slightly different:
VID_18D1&PID_4EE2&MI_01
01 at the end instead of 00
---------- Post added at 09:11 AM ---------- Previous post was at 08:53 AM ----------
Fitchman said:
I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.
Click to expand...
Click to collapse
How/where do you install those files/drivers? There are no instructions.
lannister80 said:
How/where do you install those files/drivers? There are no instructions.
Click to expand...
Click to collapse
When Windows asks where the drivers are you point to the folder with the ones you want to use...
EddyOS said:
When Windows asks where the drivers are you point to the folder with the ones you want to use...
Click to expand...
Click to collapse
It doesn't ask. I plug in the phone, and Windows says it can't install the MTP driver.
If I go into Device Manager and find the phone (with the yellow triangle and !) and select Update Driver Software, then navigate to the i386 folder from the Universal Naked Driver (on an i5 system), it tells me that "The best driver for your device is already installed" or something similar.
Of course, if I uninstall the device from device manager (and presumably the bad MTP driver as well), it disappears, so I have nothing to point to to install the drivers.
Earlier today I reinstalled the drivers for my N4 on my work PC (Vista Business) and I had to reboot before it recognised the N4 as an MTP Device - prior to that it only saw it as an 'MTP Device'. Now it sees at 'Nexus 4'
I have a similar problem I have a kindle fire
I have install the ADB driver but am having extreme difficulties getting the MTP drivers to work
I have tried everything (every solution on Google)
and nothing works
I've tried the "Media Transfer Protocol Porting Kit"
I tried to get Microsoft help they gave me the run around and confused me even more
here is the conversation
Microsoft: "Thank you for that information
Nathaniel I was checking your product key and it is blocked that is why you can not connect these devices to your computer, you may be a victim of counterfeit software so in this case since it is an OEM computer which means that the manufacture of the computer installed Windows 7 on your computer I recommend you to contact the manufacture of your computer to see if they have an option in order to resolve this issue you are having."
me: when i contact them what do I ask for?
Microsoft: You need to ask for a new product key
me: I am confused what does this mean? that the manufacturer put windows 7 OS on here illegally? but all PC's come with windows OS so every PC in the world is suspect to counterfeiting
them: No, this could be because someone still some information of your computer and use the product key to try to activate Windows until the product key got blocked
No, the name is not involved in this case it is jut the product key
what do I do?
is there an alternative to MTP drivers?
Solved
Hi, i had the same problem described in previous posts and I managed to solve thanks to what is written by meangreenie.
In practice, in the windows\inf of my Windows 7 the file wpdmtp.inf was no longer present but there is only the "compiled" version (wpdmtp.pnf).
I retrieved the file from an earlier version founded in he folder Winsys and so the LG driver are installed without further problems.
Jon McDougal said...
You might be using the wrong driver (Android ADB) instead of the MTP driver. This happened to me the other day!
If you're in Debug Mode, you've already done the first step I was going to suggest.
Here's the second step that worked for me: Open Device Manager -> Click Android Device (top of my list) which exposes "Android Composite ADB Interface" -> Right click that device -> Update Driver Software -> Browse My computer for driver software -> Let me pick from a list of device drivers on my computer -> then choose "MTP USB Device" -> Next
Mine installed the MTP driver and then the N4 opened normally.
Click to expand...
Click to collapse
That works for me with USB Debug ticked and in MTP Mode but not in PTP Mode (on CM10.2-nightly-20130817). I absolutely can't see my pics in no way... (I suppose this is a bug from Google to be fixed in further updates). ADB and FB are correctly working as tested with NexusRootToolkit 1.7.1 Drivers Test.
May it help to delete original DCIM folder and start from a new one??
edit: Shame on me... I forgot that I've formatted my SDcard, so I've no picture in DCIM folder.... Sorry! So I can say that McDougal trick totally worked for me!
try to check the device manager to check the missing drivers with ! mark
Maybe I'm not completely getting the problem, but just doing this worked fine for me:
danielms22 said:
Enable USB debbuging in your phone. Go to Settings -> about phone -> tap about 10 times on build number item until USB debbuging is unlocked.
Also, on your computer go to the device manager, look for your phone, if you find it, right click on it, then update Driver Software, browse computer, Let me pick from a list of device drivers on my computer, USB composite device
That should do it.
Click to expand...
Click to collapse
No need for additional driver download or anything...
Finally a working solution
Finally I found a solution.
Visit answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/mtp-usb-device-drivers-will-not-install-correctly/0ee71b7c-4ae7-403f-abbb-63c7ed9a79f9?rtAction=1387606800207 and search for the "Bret B"'s answer which has also been marked as the most helpful answer. It works perfectly. He simply says..
Go to the Registry Editor (Start –> Run –>type in, “regedit” (without the quotes) then click OK.
Search the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\
Go upto Edit>Find, type in or copy/paste Portable Devices
In the right hand pane you will see the (Default) value “Portable Devices” on the string
Once found, you see a string value called UpperFilters –> delete it!
Reconnect the device. Finished!

[HOWTO] Installing HTC Drivers for adb/fastboot on Windows 8

Mod Message: OP's link is down. Please search the comments to find other's mirror. But please remember to use AV software to scan before you proceed to install, in case of malware or virus!
Instructions to installing HTC Drivers on Windows8 64Bit:
==========================================
1. Download the Windows7 (64 Bit) drivers here - R[COLOR="Red"]emoved[/COLOR]
2. Unzip to any location you want. Just remember where you put them.
3. Plug in your phone to your USB cable.
4. Open your Device Manager (Windows Key + X and select Device manager) and locate HTC under Other Devices and right click on it and select Update Driver Software
5. Select "Browse my computer for driver software"
6. Click Browse and then select the folder you unzipped with the drivers in it then click next.
7. It should now install your drivers and then in your device manager it will now show up "My HTC" under Android USB Devices.
Hope that helps anyone having troubles getting USB/HTC drivers working on Windows 8 (64bit).
*NOTE* I'm not sure if this will be the same for you guys but I had to plug my phone into USB slot 2. USB slot 3 would not work.
Just a little heads up
All credit for this guide goes to Hippie459MN for the original thread. Be sure to thank him for his work
I'm just posting it in this forum because it works fine and a lot of people aren't aware of this method
Awesome man. Don't even have my One but if I have problem with Windows 8, it's great that you already posted a solution.
Sent from my iPhone using Tapatalk 2
It took me quite a while of searching to actually find that guide but I'm glad I did otherwise I couldn't have unlocked my bootloader or rooted
Been trying to get the driver to work on my W8 laptop for my E3D. This worked for it after spending hours trying all sorts. Thanks a million. I will be sure to go through to the other thread and say thanks too.
If only I saw this before I spent hours last night trying to get adb to recognise my phone. I somehow got there in the end but this would've saved me a good two hours!
Sent from my HTC One using xda premium
Yeah, that's the guide I used a couple of weeks ago. Think I might have posted it in the rooting tutorial thread....would have been lost without it.
Sent from my HTC One using Tapatalk 2
cynogenmod jbean cm-10.1-20130411-EXPERIMENTAL-endeavoru-M3
I just lost connection to lappy after installing this rom...though device is getting recognized it wont let me update driver using guide can you help plz
:crying:
Bumping up
installed the drivers as instructed below but with win8 / 64-bit i can't get the one to mount the sdcard.
seems to work just fine on my win7 machine. any help with this?
trant01 said:
installed the drivers as instructed below but with win8 / 64-bit i can't get the one to mount the sdcard.
seems to work just fine on my win7 machine. any help with this?
Click to expand...
Click to collapse
it should show up as an MTP device when you plug it in
cachookaman said:
it should show up as an MTP device when you plug it in
Click to expand...
Click to collapse
i can't install a driver for the MTP device. should it be in that zip? i'm trying to get it to install from that directory and it says it can't find a driver for it....
Tried this technique and it still won't work.
Here's what I'm doing
- Uninstall all current drivers & HTC Sync
- Restart PC
- Your method exactly
- Restart PC
Phone when on normally connects to adb just fine,
but when I put it into the bootloader it takes around 15 seconds to detect it and then says it's unrecognised and gives the error below:
Device doesn't start. (Code 10)
A request for the USB BOS descriptor failed.
Any help would be appreciated. For now, I'm running a copy of W7 on an old 2.5" drive... not ideal.
Tried this technique and it still won't work.
@petedavison93 and the owner of this thread, did you guys find a fix to pete's issue as I'm having the same issue as Pete, please help!
Had the same issue and installed different drivers several times without luck.
It was fixed for me by simply plugging in the phone into an USB port at the motherboard. The front USB and additional USB3 ports at the PC were not working, when the device is booted to the bootloader. They are working with adb only, when the phone is running normal.
I am running Win8x64.
Great Instructions
KidCarter93 said:
Instructions to installing HTC Drivers on Windows8 64Bit:
==========================================
1. Download the Windows7 (64 Bit) drivers here - http://d-h.st/23V
2. Unzip to any location you want. Just remember where you put them.
3. Plug in your phone to your USB cable.
4. Open your Device Manager (Windows Key + X and select Device manager) and locate HTC under Other Devices and right click on it and select Update Driver Software
5. Select "Browse my computer for driver software"
6. Click Browse and then select the folder you unzipped with the drivers in it then click next.
7. It should now install your drivers and then in your device manager it will now show up "My HTC" under Android USB Devices.
Hope that helps anyone having troubles getting USB/HTC drivers working on Windows 8 (64bit).
*NOTE* I'm not sure if this will be the same for you guys but I had to plug my phone into USB slot 2. USB slot 3 would not work.
Just a little heads up
All credit for this guide goes to Hippie459MN for the original thread. Be sure to thank him for his work
I'm just posting it in this forum because it works fine and a lot of people aren't aware of this method
Click to expand...
Click to collapse
I have the HTC EVO V 4G (Virgin Mobile) The ONLY difference on my installation of the drivers was under Other Devices, instead of HTC mine was listed as EVO. Worked perfect first try..TY
Great post
Great post and link, this worked straight away and allowed direct connection to Eclipse
Thankz I must try this looking for this
I just install HTC sync, done deal.
Sent from my HTC One using Tapatalk 2
Anyone happen to know where I can find some windows 7 32bit drivers. Windows 8 32bit isn't a fan of 64bit software.
It isn't a problem with the HTC drivers. It's the usb drivers from Ms for Intel 3.0 bus. I found a thread that I'm searching again for that give the instructions on replacing the signed ms driver with an unsigned win 7 64bit host controller driver. It's two files and you need to first allow unsigned drivers in windows security. Needless to say it's fine now on my 3 ports.
Sent from my HTC One using xda premium

Windows 10 Not Finding My Phone

Hello, I am having a rather strange problem. My PC did the dreaded auto upgrade to windows 10 the other day and I also got a new Nexus 6P. It seems my computer won't recognize my phone, at all, when I plug it in via USB. It's not even showing up in the device manager as a problem, it's like nothing happens at all.
I have
- downloaded and installed the latest google usb driver (right click install)
- downloaded the latest mtp drivers
- downloaded official nexus package from Huawei
- installed ADB and android SDK and also reinstalled the drivers from the SDK manager.
- downloaded some update for windows media player as someone mentioned that could be the problem
- tried different cables
- tried different ports (usb 3 too)
I am really at a loss. My work computer works just fine with it so I know the phone and the cable are okay and other things work on those ports on my home computer. By the way the computer is Windows 10 pro - 64bit
robproctor said:
Hello, I am having a rather strange problem. My PC did the dreaded auto upgrade to windows 10 the other day and I also got a new Nexus 6P. It seems my computer won't recognize my phone, at all, when I plug it in via USB. It's not even showing up in the device manager as a problem, it's like nothing happens at all.
I have
- downloaded and installed the latest google usb driver (right click install)
- downloaded the latest mtp drivers
- downloaded official nexus package from Huawei
- installed ADB and android SDK and also reinstalled the drivers from the SDK manager.
- downloaded some update for windows media player as someone mentioned that could be the problem
- tried different cables
- tried different ports (usb 3 too)
I am really at a loss. My work computer works just fine with it so I know the phone and the cable are okay and other things work on those ports on my home computer. By the way the computer is Windows 10 pro - 64bit
Click to expand...
Click to collapse
Have you installed Google USB Driver for nexus 6p? If not, download Google USB Driver, extract it and save it in your any name folder that you can locate it later, plug n6p in your pc or laptop and it should pop up with USB option to select either file transfer or picture transfer, click one of them, Windows should be able to find n6p driver, if not, go to setting on your pc, device manager, then look at highlighted USB of your nexus 6p whether it is properly installed, if not, then install it by finding the driver that you extracted in that specific folder... Hoping this works for you.
luckyfate said:
Have you installed Google USB Driver for nexus 6p? If not, download Google USB Driver, extract it and save it in your any name folder that you can locate it later, plug n6p in your pc or laptop and it should pop up with USB option to select either file transfer or picture transfer, click one of them, Windows should be able to find n6p driver, if not, go to setting on your pc, device manager, then look at highlighted USB of your nexus 6p whether it is properly installed, if not, then install it by finding the driver that you extracted in that specific folder... Hoping this works for you.
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Thanks for the response, but yea I already got the new usb drivers and installed them via right click install. The thing is though that in device manager the phone doesnt show up, at all, not even as a problem device. Its like its not there. The phone shows that its charging, but it doesn't recognize that its plugged into a usb port. Im really unsure what to do about this.
robproctor said:
Thanks for the response, but yea I already got the new usb drivers and installed them via right click install. The thing is though that in device manager the phone doesnt show up, at all, not even as a problem device. Its like its not there. The phone shows that its charging, but it doesn't recognize that its plugged into a usb port. Im really unsure what to do about this.
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Did you install x64 driver from Google USB Driver? Check to see to make sure your USB android debugging is checked. It is kind of odd, try to reboot your pc and nexus 6p, then plug your phone in different USB port if your pc has extra USB port..
luckyfate said:
Did you install x64 driver from Google USB Driver? Check to see to make sure your USB android debugging is checked. It is kind of odd, try to reboot your pc and nexus 6p, then plug your phone in different USB port if your pc has extra USB port..
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Are you referring to this USB driver? I dont actually see a 64 and 32 version:
https://developer.android.com/studio/run/win-usb.html
robproctor said:
Are you referring to this USB driver? I dont actually see a 64 and 32 version:
https://developer.android.com/studio/run/win-usb.html
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Should be on top of the folder that your extracted...​
Ah I see what you are referring to. Well, here is the thing, how do I install those drivers? Remember I cant find it device manager to update the drivers. The only way I could find to install them was to right click the android_winusb.inf file and choose install. It said it installed okay, but of course its not working. Any idea?
By the way, I also have usb debugging on and usb configuration WAS set to MTP, but I just changed it to try the different variations, but now its stuck on charging and wont change to MTP, but I think its because the phone isnt being recognized by the computer because this morning at the office I was able to change the usb type to mtp and the others, but that computer recognized the phone... AGHHHH WTF
robproctor said:
Ah I see what you are referring to. Well, here is the thing, how do I install those drivers? Remember I cant find it device manager to update the drivers. The only way I could find to install them was to right click the android_winusb.inf file and choose install. It said it installed okay, but of course its not working. Any idea?
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By the way, if your Android debugging on or check? Just turn "developer options" on your phone and then check Android Debugging. To install x64 USB Driver, on your pc, control panel, device Manager, look for phone USB Driver to see it has some kind of yellow triangle, if so update x64 driver from your extracted folder...
luckyfate said:
By the way, if your Android debugging on or check? Just turn "developer options" on your phone and then check Android Debugging. To install x64 USB Driver, on your pc, control panel, device Manager, look for phone USB Driver to see it has some kind of yellow triangle, if so update x64 driver from your extracted folder...
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Hey Lucky, I really appreciate you helping me out here, but just so you know I am no newb with this kinda stuff. I have went through this process on a couple other computers with no problem, so when I say its not showing up in device manager I mean its literally not there. Its not there and just under some other name or with a problem icon, its literally not in the device list. Also, I do have usb debugging on
luckyfate said:
By the way, if your Android debugging on or check? Just turn "developer options" on your phone and then check Android Debugging. To install x64 USB Driver, on your pc, control panel, device Manager, look for phone USB Driver to see it has some kind of yellow triangle, if so update x64 driver from your extracted folder...
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Please go to YouTube and type "install usb driver on nexus 6p" search and then follow instructions from the video... Good luck.
WAIT! I got it... Wow I would of never thought this, but apprently my Wacom was the problem. As soon as I unplogged my wacom tablet the phone picked right up... Strange... Anyways, case closed... freaking conflicts!
Okay hold on, still having problems. Well, now the computer dings when I plug it in, but it still doesnt show up. However when I change the phone usb to PTP the phone becomes visible on the pc in windows explorer (but still not in device manager) and when I put it to MTP it disconnects and I cant see it in windows explorer anymore, and still cant find it in device manager... Ugh...
Okay sorry for all the messages, but i did get the MTP working. I had to uninstall the reinstall the drivers a couple times... very strange, but whatever its working... yay!
robproctor said:
Okay sorry for all the messages, but i did get the MTP working. I had to uninstall the reinstall the drivers a couple times... very strange, but whatever its working... yay!
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Did you figure out the problem? I'm having the exact same problem with mine and with USB mode not switching from Charging and the PC not even recognizing a USB device was plugged in.
I found using a different cable solved my problem. Don't really know why cause the first one I used seemed fine and worked to charge it, but by using a different one, Win 10 recognized it and got me in the game.

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