Database Users

Active sync problems!!!!!! (with pics)

was going to upgrade to the new exec ROM today.... except Active sync decided to fail on me.
I'm running 4.1 on windows XP (SP2) and when i connect the exec via USB NOTHING happens at all, the little icon doesn't even go green or anything. i just get two "bum" and "bum, bum" sounds lol
However the LED on the exec does turn orange (the charging mode colour)
any help is much appreciated on how i can resolve this issue.
thanks everyone!

Check your ActiveSync connection settings (file -> connection settings) and make sure USB is enabled.

done that, and it is ticked....
i have also tried reinstaling active sync....

Turn OFF all your firewalls and try it again.

done that too........ followed the whole trouble shooting thing aswell... all in vain...

in the device manger from my desktop, under "network adaptors", "windows-mobile based device" is showed with a yellow circle with an explanation in it. it then states uunder "properties"
"The drivers for this device are not installed. (Code 28 )
To reinstall the drivers for this device, click Reinstall Driver."

The usual reason that ActiveSync has is the firewall. I pull out my WiFi card, disable the firewall, then connect the cable.
Once the unit has been sync'd I can put the firewall back on and get back on the net.
YMMV.
If your firewall wasn't blocking it before, then it might not be this.

quck update. when i coneect now, in the task bar a little bubble apears stating "new hardware found"
then a box appears with "Found new hardware wizard" on it.

i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?

spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:

This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.

Ok i have a simlar problem, but let me explain first:
I upgraded to winmobile2005 on my Himalaya which went well and without a hitch. I was on my parents pc and i active sync' without a problem.
Ive now come home, and i cant sync. It sits there saying 'Retreaving settings...' and just doesnt go any further. Ive soft and hard reset device, checked firewalls etc - no luck.
It has identified the old active sync name, but nothing else. I can explore the device before it crashes after looking though about 5 directories/downloading large files.
How can i remove the old sync information from the device (as i guess this is the issue)?
Cheers for your time,
Sam.

have you tried to delete that partnership?

blofse said:
Ive soft and hard reset device
Sam.
Click to expand...
Click to collapse
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.

cktlcmd said:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Click to expand...
Click to collapse
i have turned off all my firewalls... still doesnt work...

budo*85 said:
have you tried to delete that partnership?
Click to expand...
Click to collapse
The partnership doesnt exist on my pc, and isnt listed until i plug it in.
cktlcmd said:
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
Click to expand...
Click to collapse
Well yes it used to do that on WM2003, but it doesnt on this version. And im not using a backup program. Unless the program auto-saves to my storage card in some way? In which case whats the active sync file im looking for?

budo*85 said:
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
Click to expand...
Click to collapse
you're right! it did! (i already had turned firewalls off, i always do, hate them)
and to tbe last poster: are you using activesync 4.1 at your home?

Regarding Firewall
I've posted this earlier in another thread, but I guess it is not bad to post here again
Regards
------------
Thank you for your suggestion, I would however say this "Be Careful", I would NOT turn firewall completely if I were you guys, IF I have doubt that it is due to firewall, I would turn the firewall ONLY for the Universal interface
pls find the steps here
1. Start
2. Settings
3. Control Panel
4. Security Center
5. Windows Firewall icon in the lower part
6. Advanced Tab
7. UNCHECK the Network Connection that represents your Universal
Note,
A. To be sure that you are not disableing firewall on the wrong interface, please rename your Local Area Connection (x) to your Pocket PC device, so then you would know for sure you are dealing with the RIGHT connection (I use SPV M5000), renaming it is very easy, right click on the connection in the NETWORK CONNECTIONS, then RENAME
B. Disabling firewall for all connections IS VERY DANGEROUS especially IF YOU ARE ONLINE or ON A NETWORK, you might get SERIOUS problems, from viral infections to Hacking (only God knows)
C. The above applies only for WINDOWS FIREWALL on Windows XP Service Pack 2, I have no idea how to do it with Zone Alarm or ANY other software as I dont use any, but I think there must be someway to do so.
All the best & good luck.

spdfrx said:
and to tbe last poster: are you using activesync 4.1 at your home?
Click to expand...
Click to collapse
Yes, both locations have v 4.1 installed. Does no one know of the files i should be removing on my PDA then? :S

Blofse : there are no files to remove - you've already said that you've done a hard reset and returned it to the factory settings which removes all user data and therefore, the device has nothing on it at all about partnerships with computers - i would suggest looking elsewhere for a resolution.
Budo : I think your problem is the yellow symbol on the network card entry in device manager. In this case, I would unplug the exec, righht click on this network card entry and click remove. Then uninstall activesync. Make sure the actve sync folder is deleted and check the windows\system32 folder for files called rapi.dll and ceutil.dll (these might have gone during the uninstall, but check anyway).
Reboot your PC and reinstall activesync before plugging in your exec again.
Hopefully, this will sort you out but post back if it doesn't.
Cheers,
Smiffy.

Activesync 4.5 doesn't work anymore

Hi. I've had a really good search for info before posting and tried lots of things but I'm stumped!
I've got a Softbank X01HT (HTC Hermes 200). It used to work fine with AS4.2 and 4.5 but stopped working one day and hasn't worked since!
When I connect the phone via USB everything looks normal. I get bing-bong and bong-bing etc, I can see the phone is attached in device manager, the phone charges etc. etc. but AS won't connect to the phone. In AS connection setting it says USB is available etc. I have deselected advanced USB connection and tried "work"/"internet" etc.
I haven't done anything to the phone. No upgrading of ROMS or OS or anything. I even gave my laptop a first birthday!
I have a Dell Precision M60 running Win XP SP2 and a fresh installation.
I have deselected "do not allow exceptions" in Windows Firewall and AS has put exceptions for itself in there.
I am not running through a hub.
I'm hoping someone can help - maybe I missed something in all my searching for a solution.

Had something similar happen to me once. Resolved it by deleting the partnership on the pc from within active sync on pc (make sure phone isn't connected or active sync won't let you delete the partnership). Issue was with the partnership profile on the pc getting corrupted nothing to do with phone at all. Once partnership is deleted connect phone (make sure you have reset your phone settings that you have changed back to default) and set up a new partnership. Good luck and let us know if it works.
Cheers
Barney

Barney
Thanks for replying.
As mentioned, my laptop got a "first birthday" i.e. the HDD was wiped and the OS re-installed. There are therefore no pertnerships or remnants buried deep in the registry etc. to delete. In AS (with or without the phone connected) everything except for "connections settings" is greyed out.
Cheers
Bryce

Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney

tatuanui, have a look at
http://pocketpcapps.net/activetweak.aspx
maybe this freeware tool can help you
cheers jost

Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me

Active sync
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.

Thehoodedclaw_uk said:
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.
Click to expand...
Click to collapse
Thanks but, as metioned, already tried that one.

g35driver said:
Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me
Click to expand...
Click to collapse
Thanks. I wish it was something simple (yet annoying) like that...

Barneyabz said:
Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney
Click to expand...
Click to collapse
Barney
Cheers. When at work, Windows firewall is off. When at home it is on but exceptions are allowed and AS has put itself in the exceptions. Switching off the firewall completely is not an option as the admin has switched that function off (greyed out). This is no different to when it was all working so I'm not so sure it's that.
I don't have zone alarm. In fact I have re-installed very little since having reinstalled Windoze.
Keep the suggestions coming though!

tatuanui said:
Barney
Keep the suggestions coming though!
Click to expand...
Click to collapse
Had a similar problem.
Open task manager. Is RAPImgr.exe taking up all the processor time on a CPU (so will take 50% on a dual core machine, 100% on single core).
I had this issue with AS 4.5 when upgrading from the old machine (Wizard) to the new Hermes and basically had to reboot between connection attempts to get RAPIMgr to die. When I killed it manually, the computer rebooted anyway.
The problem with this seemed to be disconnecting it mid-sync and then connecting a new phone which then broke it. The way I solved it was to stop connecting the Wizard.....
Perhaps try removing the relationships on AS on the phone. I guess it might work....

Hi last suggestion I have - I know you mentioned your pc was wiped so there are no partnerships, however the first time you tried to connect your phone since then something might have gone wrong and a partnership might have started to be created but not yet completed. With your phone disconnected can you open active sync, click on "file" then on "delete mobile device" (if it allows you to - it might be greyed out) - See if that works and get back to us.
Cheers
Barney

Cradled XDA Neo won't connect anymore.. Huh?

Suddenly my HTC Prophet (WM6 & Windows Vista Business) won't connect through ActiveSync any more. Two hours ago it worked flawlessly every time, now I connect and disconnect the cable - only the battery seems to be loading, but no ActiveSync connection. Clearly, the device itself tries to connect, but the PC stays like nothing has happened. I remember having the same problem about 2 years ago with HTC Wizard, but then I replaced it then and the new one worked.
What could the problem be? I have restarted both the PC and the PPC (soft-reset) several times.

I had a similar issue after I flashed a new ROM, all was working fine, but then it wouldn't sync. I'm on an Exchange server, so I don't really mind just wiping and starting over, which is how I believe I fixed it. It it's not that go to Start>Settings>Connections>USB-to-PC and see if the box is checked. If it is checked, undo it and then see if it will connect.

Urthwhyte said:
I had a similar issue after I flashed a new ROM, all was working fine, but then it wouldn't sync. I'm on an Exchange server, so I don't really mind just wiping and starting over, which is how I believe I fixed it. It it's not that go to Start>Settings>Connections>USB-to-PC and see if the box is checked. If it is checked, undo it and then see if it will connect.
Click to expand...
Click to collapse
10x, it worked but it's not stable too. Unchecking this option, the device connects the same way as though Bluetooth, and I also have problems with this kind of sync too. Plus, with the "advanced network functionality" (whatever this means ) everything was a bit more transparent. Without it the device sometimes connects, but most of the times does not. I'm almost sure it's the PC that is making troubles.
It's such a pain with ActiveSync...

The Advanced Network Functionality I believe enabled RNDIS support. It's supposedly more stable....or something. Have you tried backing up your contacts and stuff with PIM backup and hard resetting? You can either try that, or deleting the partnership and creating a new one, which may have been the other thing I did to make it work again.

Urthwhyte said:
The Advanced Network Functionality I believe enabled RNDIS support. It's supposedly more stable....or something. Have you tried backing up your contacts and stuff with PIM backup and hard resetting? You can either try that, or deleting the partnership and creating a new one, which may have been the other thing I did to make it work again.
Click to expand...
Click to collapse
Well, I tried many things - I even uninstalled Windows Mobile Device Center, created new partnerships, etc. I haven't tried to hard-reset, because it's a pain every time to install the software and adjust the settings on the device

I know what you mean. I've just given up on installing any software thats a pain to configure, and stuck with what's cooked into the ROM's other than my Exchange settings and IM client. However, if hard resetting turns out to be the only way to go, think of all the ROMs you could flash!

proper activesync shutdown

Hi, I have an intermittent problem with my activesync. I charge and sync my phone in the office via usb in my laptop. At an average, I plug and unplug my phone 10x a day. I could charge and sync most of the time but I notice that after several unpluggin and pluggin, my activesync won't syn anymore I tried all possible solution like starting and stopping programs, services, etc. but the only way to get it back working is to reboot and restart my phone, w/c is unacceptable to me because I still have tons of work to do and this restarting causes a lot of downtime on my part. Is there anybody who could shed light or any possible solutions to this? Thanks.

any takers or brave souls out there?

bump
is there such a thing(proper activesync shutdown) or to put it in other words; if such thing exists? i think its due to the complexity of our company's(large corporation) network security implementation. what do you think?

I use quickmenu to automatically shutdown activesync once I disconnect my atom from the computer..

maniac2403 said:
I use quickmenu to automatically shutdown activesync once I disconnect my atom from the computer..
Click to expand...
Click to collapse
same here, i'm still getting the intermittent connection problems stated above

I don't get these kind of problems with my active sync. try deleting the profile and connecting again.

maniac2403 said:
I don't get these kind of problems with my active sync. try deleting the profile and connecting again.
Click to expand...
Click to collapse
thank you maniac2403 for taking time to reply. i already did this several times already but the problem still persists. i even rebuild the os but still, the intermittent activesync problem exists. i think the corporate network blocks unwanted ip for security purposes. guys, gals, please do continue to keep ideas/reply coming...

okey. then I would try to recreate it at my work place

maniac2403 said:
okey. then I would try to recreate it at my work place
Click to expand...
Click to collapse
many thanks in advance maniac2403. i hope it is not too much of a bother. just try to disconnect then connect several times then see if you get that intermittent activesync connection problems...

Strange Connectivity Problems (Activesync, GPRS, GPS)

Hi,
I have researched in the forum in order to find some issue similar than mine but unfortunally I couldn't .
I bought my Blackstone at the end of December and since that, everything worked fine: I used to sincronize data with activesync at home (Windows Vista) and in the office (Windows XP), connected the device to the internet, downloaded e-mails (using outlook or Seven Mail), used GPS (Destinator and Igo8). Everything was fine until the day I decided to perform a hard reset. Then the nighmare comes! After the hard reset I started the sincronization with activesync. Everything sincronized very well. However, when I configured my e-mail accounts the tmail.exe hanged. Also the activesync stopped sincronizing. It stays all the time with the message: "looking for changes"...but never starts sincronizing. Then, I tried to perform another hard reset. The same thing happened: the first sincro is fine (in Windows XP or Windows Vista). But then, if I configure e-mail accounts or if I reinstall GPS programs, the activesync hangs again. I can only sincro with activesync if I don't use any other connection application. If I´m using GPS application and GPRS starts, immediately GPS hangs. Is that possible? I performed probably 10-12 hard resets, reinstalled activesync 3-4 times, but the problem keeps unsolved. Anyone have a clue for this issue?
rgds

Hi
Anyone can give me a clue about that?

olivas1971 said:
Anyone can give me a clue about that?
Click to expand...
Click to collapse
Hi olivas1971 and welcome to the forum.
Your problem does sound strange & unusual. It sound as if you might need to flash another radio or ROM or both. But for that you will need to use hardspl on your device first (preferably from XP as it has less problems).
Use the search function and readup WELL before you start. Good luck with it.

Hi Abram,
I have flashed my device with new ROM and radio as you suggested. My device seems to be fine again. I´ll be monitoring it during this week. However, I want to thank you in advance, because I´m sure you find the solution.
brgds.