Very Sad, I dropeed my lovely Blackstone on ground and It was restarting again & again from Bootloading screen. I sent to HTC for repair and they were unable to repair, they lost the front speaker cover, the phone was not closed properly, now my phone total dead, no respons no charging ?
This much costlier phone and dead only after one drop ? it is very bad I lost all my money.
Is there anybody who can suggest where shall I send my phone for repair ? I am in UAE.
Sorry for my bad english
Got a call from HTC from an anonymous Number, They promised to resolve the problem.
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My MDA Compact was dropped to a floor from like a 0.5meter height and it had crystal "cover" on it which SHOULD protect it from breaking.
but now the headset is dead. i mean the phone works and i can send sms and call and everything and screen is normal but i don't hear anyone when i call or when i'm called!
what to do? software problem or hardware? is it really so weak phone? i can't belive...
Try using your earphones to determine whether this problem is due to a wrong contact in the speaker or a software problem.. if you can hear sounds while using your earphone.. then 90%: the problem is with the contact of the speaker it self.. this is a common problem with all magicians even if you don't drop it !!
any way.. if you are skilled enough, you can open you magician and solder the loose contact... I wouldn't suggest that thought, since it will void the warranty..
you can send it to your operator and tell them this problem happened out of no where.. if you like :wink: and they should repair it for free..
if you can't hear anything while using the earphone... then you HAVE to send you unit to your operator or any service center....
a hard reset might or re-flashing might help if this is a software problem, but it's very unlikely to be.
best wishes
its a hardware problem, tested.
i'll try to ask them to repair it for me but due to its visible cracklings (the mirror is broken :? ) i'm afraid they wont repair it for free although the phone is old 3 months and i got the warranty
if i go then on solution by repairing it myself, where can i find screws and which ones to unscrew not to demolish the whole phone
thanks
after uprom my hermes become hot and the touchscreen can't use. after that it alway auto click in top right coner, then the touch screen can't use. i put out the bat after 5 minute and put in every thing OK , about 3 minute later it continues the problem.
how can i repair it? new touch screen?? thanks
It's a problem with the motherboard, not the screen. Been there; time for service.
thanks. now i'm not in my country i don't know where to repair it
buy a cheap fone and when i come backto VietNam i will repair it.
Now i'm living in taiwan and don't know chinese bc i leaning in english
If any body have a picture of main board pls send me .
No body know?
Hello guys,
I can't believe in my ears and I would like to discuss this with you.
My HD2 has the usual "touch screen not responding" problem.
When I sent it back, htc told me that my touch screen needs to be changed and that this is part of the warranty that they will cover but there is an extra cost (actually bigger than buying the phone) for changing the main board which cannot be covered by htc because "plugging and unplugging the device in power has destroyed it".
Is this even possible or are they trying to just void my warranty?
I should tell you that my usb connector cable was working fine when I sent it to warranty!
Did you sent it with the battery included?
If so, then if the battery had a charge on it, then that would surely indicated that it had been charged via the USB.
Now if the USB went faulty at the same time as the touchscreen, then it must be a fault with the motherboard. Since they have admitted that they would fix the touchscreen problem as part of the warranty, then the motherboard must be fixed.
They designed the phone to use the microUSB connector to charge the phone and knew that the phone would have to be charged almost every day. So it is their fault, unless they can prove that you were extremely harsh at inserting and removing the cable.
no the battery was not sent with the phone.
They didn't tell me that the usb is defective. They just told me that the mainboard needs replacement for the new touch screen to work because the connector of the touch screen on the mainboard is destroyed because of the usb unplugging which is even more outraging!!
I have watched the disassemble of the hd2 and I can't seem to find out how the usb charging could screw the connector of the touch screen on the mainboard. I think they are not even close!
Are they playing me?
I don't know how the display and the micro usb connectors are placed, but, because what you're saying, I would definitively say that they're trying to cheat you, I don't know where you live, but I would try to reach the HTC service center in your country or zone (in case you didn't), their representatives tend to be not very "correct" with the customers, I sent my HD2 to repair in warranty (wifi plus uneven display retro-illumination) and it returned jusk like new, I taked to one of their representatives, but they send it to HTC's main offices here, I contacted HTC first and they told me excatly what to do and how to do it.
The workshop where I took my phone to be sent to HTC is well known to be not very "honest" and most of the people who take a phone, pda or whatever there, finish angry and deluded.
good luck then.
From what I've seen and read in recent threads, broken USB connectors don't affect the touch screen in any way.
I will talk to the representatives today in my country and inform you. I really think they are playing me. I can't seem to find any reason how the usb connector and the touch screen are linked
Ok I just talked to the representatives here in Greece and they seem to be the rudest I have ever met. So I called the global HTC service. The guys there were more than helpful. I decided to send the phone to United Kingdom.
So let's say that the phone comes back from HTC's service in the UK without charge and I have an official answer from HTC's service in Greece that this cost is not covered by warranty what can I do to let HTC know that the service here in Greece works awful?
Write down an email explainig in detail what happened and send it to HTC's main support with the UK support and the Greece support in CC and see what happen.
Cheers
Hi all !
SOrry if I have opened a new thread , I have red that this is a common problem anyway basically my touchscreen isn't working welll anymore, sometimes it works sometimes not. I think that the touchscreen connectors on the motherboard got too hot during android usage and the melted. My hd2 is out of warranty and got repared it cost me a lot, is there anyway to open it and restore the connection ?!? I know that there is a tutorial video to disassemble the entire phone !
Also I have noted that if I make some pressure on the physical key the touch cames back working
Android is not the cause... But I suggest you have someone with good knowledge in repairing touch screen phone.
HTC HD2 Miui 1.7.8
[email protected]
kompheak said:
Android is not the cause... But I suggest you have someone with good knowledge in repairing touch screen phone.
HTC HD2 Miui 1.7.8
[email protected]
Click to expand...
Click to collapse
yeah I suppose that the cause is too much hot on the bottom of the phone..
what is this e-mail for ?!?
Ignore the email... It's a signature thing I set up... I need to remove it
HTC HD2 Miui 1.7.8
[email protected]
well I have contacted the HTC UK assistence ( I got my phone on ebay ..) and they said the phone is still on warranty. ANyway they said me that if the found that the failure is caused by me they will ask me to pay etc, do you think that this failure could be considered user damage ?!?
light_n_roses said:
well I have contacted the HTC UK assistence ( I got my phone on ebay ..) and they said the phone is still on warranty. ANyway they said me that if the found that the failure is caused by me they will ask me to pay etc, do you think that this failure could be considered user damage ?!?
Click to expand...
Click to collapse
look at the back 2 water indicators, are they white?
Does the phone have dents or look like it's been dropped?
no there aren't any dent either the phone hasn't been into waters, actually I have seen just one white circle sticker under the batter cover and yes it's white..
My concern was about the digitizer because I have pressed preatty hard this morning in order to have touch work ( if I press on the physical key the tocuh start working again...) abyway I have done it just 2 times so I shouldn't have broken it...
Hello,
I fell in the not-so-rare problem of the broken microUSB female plug on the motherboard of my HD2: the phone won't charge or sync at all.
After searching around, I found that quite a few people have gone into my same trouble, because the sync plug is directly soldered on the mainboard and is also the phone part that gets most of mechanic stress during the device's lifecycle.
In a few words: seems that almost all phones will eventually break.
I tried with HTC repair but they refused to repair it both under warranty and under paid repair.
I don't want to throw away my phone after I spent 550€ for it!!! I would like to find a way to revive it!
I currently have two options:
Replace motherboard by myself or with the help of an expert technician
Buy a Powermat charger to charge the phone again
Third option could be buying a Chinese external charger I found somewhere supplied with 3 spare batteries, doing cold swap of each battery when one discharges: not a smart option.
I can't currently find a motherboard for replacement, since the only one on eBay that the seller doesn't refuse to ship to Italy is software-bricked, and I don't have the tools needed to unbrick it.
Option 2 allows me to avoid opening the phone and avoid potential disasters, but it won't allow me to sync the phone via USB. Not even to HSPL it (I love running Android dual boot sometimes when I need to run a certain program unavailable for WP6.5/7).
So, since I really need to synchronize the phone with my computer's Outlook for Calendar and Contacts, and after telling you about my current options, what do you suggest me to do?
Do you think it's possible to sync to WMDC using Bluetooth? (I read that wifi is not an option)
Or, do you know how could I unbrick a motherboard without buying expensive devices? I can travel easily around my country.
I'm open to almost any idea, thank you!!Buying a new phone at its brand-new price is not an option
what reason did HTC give for refusing to repair it?
If you didn't drop it or spill water on it how can they refuse warranty on it?
Warranty refused because they say the defect is unrepairable.
Initially, when they refused warranty repair I thought "OK, it could be wear..." but when I saw the photos of how the plug is soldered to the mobo, I found it's a design disaster!!!! Even I know that the plug accumulates so much mechanical energy during lifetime that if it's not strengthened properly that energy will make the very small solderings crash. This is also why keys are not physically embedded on the mobo!!! You know you could break the keyboard because of wear
HTC then asked me to send the phone for paid repair but again the repair lab refused for unrepairable damage!! Incredible!!!
this is bull****.
If it's "unrepairable" they need to send you a new phone...
I'd call back, that's why there's a warranty, for stuff like this.
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
Click to expand...
Click to collapse
Ya HTC can be so stupid about that sometimes. It's funny on Sprint they would have switched out the phone no questions asked, but with GSM they don't want to do anything for you.
whatever that means I hope they do the right thing.
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
Click to expand...
Click to collapse
Man it sounds like HTC is giving you a load of crap, sucks to hear stories such as yours. HTC should just exchange your HD2 for you in m,y opinion.
You asked about how to get a main board debricked, I just sent you a PM with some information on that.
Oh and "we are investigating", just what is it to investigate. Your HD2 is malfunctioning because of a hardware issue and is still under warranty, they should replace it.
I like your avatar pic too it is cool.
Just to tell you what it finished like.
HTC ultimately replied me "this device won't ever be accepter for repair".
I called a lawyer for that, because I just found that when I powered the phone on, the touchscreen was gone, and I have proof that the touchscreen was still working when I gave them the phone
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