Database Users

Can anyone clarify what a hard reset really does?

OK, I know that may look like a dumb question (and maybe it is!!!)
I have just unlocked my Vario 2 using the "Pof" method with both Sim and SuperCID.
Problem is, my phone needs to be sent back (long story - but basically I am getting a replacement Vario 3). Now obviously I am concerned they will tell me "sorry youve been playing with your phone sonny - its no longer under warrenty", so need to get it back to factory settings if I can.
I appreciate a hard reset will basically wipe any files I have, contacts and settings etc, but will this remove the unlocks that have been done? ie It really does go back to factory settings - or do these unlocks stay on there?
I have been searching the forum and WIKI, but not found the solution. I did think I would need to install a T-Mobile Rom - but all I could find was a hungarian version - which whilst in English, would probably look worse than as I currently have it!
Any help appreciated.
Thanks
EDIT:
For the record, if it makes any difference:
ROM Version 1.21.110.3
Rom Date 06/19/06
Radio version 1.16.00.00
Herm300 IPL-1.01
SPL 1.40.0lipro

a hard reset simply formats the internal drive on the phone and resets it to the factory settings.
generally t mobile wont bother looking at things like that, i unlocked my vario, dropped it, it smashed, they just replaced it after trying to repair it.
A few people have flashed new roms and bricked it, sent it back, tmobile are none the wiser, they are probably unaware people to this to their handsets!
we are all just stupid customers as far as they are concerned!
personally i wouldnt worry about it!

andaroo said:
a hard reset simply formats the internal drive on the phone and resets it to the factory settings.
generally t mobile wont bother looking at things like that, i unlocked my vario, dropped it, it smashed, they just replaced it after trying to repair it.
A few people have flashed new roms and bricked it, sent it back, tmobile are none the wiser, they are probably unaware people to this to their handsets!
we are all just stupid customers as far as they are concerned!
personally i wouldnt worry about it!
Click to expand...
Click to collapse
OK thanks for that. So I assume a hard reset will not over write anything regarding the bootloader radio change and unlocks? I appreciated that it resets the OS - hence the question.
I agree that they probably wouldnt in most cases look into the phone and check, but they have put a note on my account about "charging if not found faulty".
The problem I have been getting is missing calls - even if I am in a strong signal area. I actually work at Waterloo Railway station - and I would doubt too many places would get a better signal! An incoming call is made, my phone doesnt ring and the caller gets a single ring, then nothing. From what I can now gather, this may be to do with the cell shaking hands but not really being connected. ie the phone/cell are duping each other. This appears to be a 3G issue (so is probably likely to still be there on exchange.) Now the silly thing I have noticed; the phone seemed fine until I got web'n'walk put back on and the problem happens once I have been online. Strangely at the moment, I dont think the problem is persisiting (ie Im not aware of missing calls - though of course thats difficult to quantify unless someone tells me!)
Anyway - I have a feeling they will be looking more into this phone as this replacement will be my 5th! (The previous had similar problems with calls being made or incoming that would just fall over before being answered and the signal being completely lost when it was happening. Slightly different this time - but sound related!)
So will there be a way to put it back to being locked and the correct bootloader etc being shown?
Many thanks

I had the same problem with rejected and dropped calls, tmobile couldnt care less from what i learned or are unaware of the problem! try this
1. lock the phone to gsm only (this solved it pretty much straight away)
2) remove the voicemail from your account
3) If you are using gprs data, you will rarely get a phone call through, and by using it i mean looking at web pages or having programs update in the background.
Downgrading the bootloader is way above my head so i wouldnt like to advise.
As regard to relocking the phone to the network, i dont think thats possible, in any event, why would they check the simlock if the phone is having problems with calls!
If its your fifth handset, you should be looking at changing the model at least because thats ridiculous.
It sounds like a network issue rather than a handset problem!

andaroo said:
I had the same problem with rejected and dropped calls, tmobile couldnt care less from what i learned or are unaware of the problem! try this
1. lock the phone to gsm only (this solved it pretty much straight away)
2) remove the voicemail from your account
3) If you are using gprs data, you will rarely get a phone call through, and by using it i mean looking at web pages or having programs update in the background.
Click to expand...
Click to collapse
Yeh, the problems on this phone didnt start until I began using the net again. They did suggest switching off 3G, but since I bought the phone specifically on the promise of a fast connection and HSPDA speeds, that really is an unacceptable solution! I appreciate that signal varies etc - but if a central location where I work isnt good enough, then T-Mobile really shouldnt be advertising themselves as a 3G network!
As it happens, voicemail was switched off on the account. It got put back on again a week ago - and sods law - things now seem to be working, though internet speeds are still very slow.
As regard to relocking the phone to the network, i dont think thats possible, in any event, why would they check the simlock if the phone is having problems with calls!
Click to expand...
Click to collapse
Dunno really. Its just a concern they will and then use it to wriggle out of an exchange!
If its your fifth handset, you should be looking at changing the model at least because thats ridiculous.
It sounds like a network issue rather than a handset problem!
Click to expand...
Click to collapse
When I phoned, I was just looking to get a repair, but it was them that offered a Vario 3 which I accepted. It was agreed for them to be sending the set to me (last Thursday) but all that arrived was a grey bag to send my old one back. I spoke with them at great length again last night and suggested a straight courier swap so I wasn't without a phone. They went through to their repair department, who have now flatly refused the phone change - despite it being agreed already!
Anyway I spoke to another manager who went through my "book" of notes and quoted the sale of goods act and merchandisable quality thing and he has agreed they really have to address this. He is phoning me back today and he did come across as helpful and reasonable. (The second one in 2 weeks - must be a record!!!)
I do agree though, that this issue is likely to be the network and not the phone. I would really love to use O2 as at work and home I get 100% coverage and never had any problems at all - but I ain't paying their data rates! Maybe 3 will be ok - but again, when I had them a few years back, at home they were dire so never bothered again. But one thing is pretty certain, in 5 months time, T-Mobile will be history unless they make amends in a big way and these problems become non existant.
Thanks for your help..... its appreciated.

T-Mobile UK another provider to let the side down

I made a big big mistake, just before Christmas...... I moved providers from o2to T- Mobile UK.
In my haste to be one of the first to own the HD2 I abandoned o2 because they were not getting thier stock til later on.....what a mistake!!!
T-Mobile customer service is pants....they have an automated service that takes about 10 minutes to get to where you want to be and then you get some bird who hasn't actually got a clue about the problem that you are enquiring about and then says she has to ask someone in tech support (when she is supposed to be tech support) she goes away for 10 minutes and then comes back and says that she can't help.
Now if you XDA chaps can assist
T-Mobile tech support say that they are currently testing a ROM update is this true or False?
T-Mobile instant messeging doesn't work....Why?
Sound is very crackly during calls... Why?
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
Keyboard is hyper sensitive and often double taps...any way to prevent this?
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Hotmail account won't configure
Takes ages to connect to a contact....Why?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about

Timax_50 said:
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Hotmail account won't configure
Takes ages to connect to a contact....Why?
t
Click to expand...
Click to collapse
Sounds like your a train driver, and my windows live has a problem too! Poxy thing!

MOst of these issues have LOADS of threads about them, so i'll be brief,
1 - many people have reported sms problems, read the LOTS of threads about it. I dont have this problem so cant offer any help, though tere is an update on the HTC website which could be your first stop.
2 - As above with sound, , read the threads
3 - TMobile set the hd2 up with a proxy server set. Go to the settings tab, click menu, all settings, connections, set up my proxy server and untick this connection uses a proxy. (again, dozens of threads about this)
4 - Lots of threads about the sensitivity, have a look at, for example, BSBtweaks, it can reduce the sensitivity, amongst other handy things.
5 - Sounds like the case is pressing against the power button, have a look and see if this is the case, maybe adjust the positioning of the hd2 in the case?
6 - Again, loads of threads about this.
7 - Not sure what you mean about 'connect to contact'
Sorry if i'm not answering very well, just wanted you to know there are loads of threads about most of your issues.
Happy reading!

Timax_50 said:
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Click to expand...
Click to collapse
Obvious answer, but set the phone to silent before you turn it off. That way, even if it does power on and ring, you just won't know.

Timax_50 said:
I made a big big mistake, just before Christmas...... I moved providers from o2to T- Mobile UK.
In my haste to be one of the first to own the HD2 I abandoned o2 because they were not getting thier stock til later on.....what a mistake!!!
T-Mobile customer service is pants....they have an automated service that takes about 10 minutes to get to where you want to be and then you get some bird who hasn't actually got a clue about the problem that you are enquiring about and then says she has to ask someone in tech support (when she is supposed to be tech support) she goes away for 10 minutes and then comes back and says that she can't help.
Now if you XDA chaps can assist
T-Mobile tech support say that they are currently testing a ROM update is this true or False?
T-Mobile instant messeging doesn't work....Why?
Sound is very crackly during calls... Why?
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
Keyboard is hyper sensitive and often double taps...any way to prevent this?
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Hotmail account won't configure
Takes ages to connect to a contact....Why?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about
Click to expand...
Click to collapse
It also sounds like you have a crap phone! I would be screaming the house down and quoting the sale of goods act etc to initially either get a replacement or if that doesn't please you cancel the contract. Saying that I have been with them for my 3rd 18 month contract now - I upgraded in late December - and everything worked fine and I have none of your issues. I also recently upgraded the ROM to one on here because to be honest the "official" ones are crap anyway!
I will admit their customer serice is shockingly ****e, although I had similar experiance with O2 and Vodaphone. You would not believe the conversations I had when I was enquiring about upgrading to the HD2! Eventually I got hold of someone who could not have been more helpful and I had the device within 24 hours. No regrets since...

3 - TMobile set the hd2 up with a proxy server set. Go to the settings tab, click menu, all settings, connections, set up my proxy server and untick this connection uses a proxy. (again, dozens of threads about this)
I use T-mobile UK as my provider and, after checking the connections -> proxy tab the connection settings already installed does not have the use proxy server box ticked.
Old versions of the HTC connections setup utility used to install the wrong settings the stock uk T-mobile rom (version 1.43) doesnt have this problem.
If you have connection problems I would put them down to poor signal strength or the radio rom used.

Timax_50 said:
Keyboard is hyper sensitive and often double taps...any way to prevent this?
Click to expand...
Click to collapse
Did you apply the protection screen on ?
In my case it reduced the screen sensitivity
You can find sth with good quality for 3 pounds (set of 3). Check in HD2 Accessories section on forum, I`ve seen about 3 topics about protective screens (films).
Kris

TonyJ999 said:
It also sounds like you have a crap phone! I would be screaming the house down and quoting the sale of goods act etc to initially either get a replacement or if that doesn't please you cancel the contract. Saying that I have been with them for my 3rd 18 month contract now - I upgraded in late December - and everything worked fine and I have none of your issues. I also recently upgraded the ROM to one on here because to be honest the "official" ones are crap anyway!
I will admit their customer serice is shockingly ****e, although I had similar experiance with O2 and Vodaphone. You would not believe the conversations I had when I was enquiring about upgrading to the HD2! Eventually I got hold of someone who could not have been more helpful and I had the device within 24 hours. No regrets since...
Click to expand...
Click to collapse
So Tony, I guess you Gold carded your phone to be able to use an XDA ROM?
I am a little worried about doing this as it would invalidate my warranty if It screwed up.

T-Mobile tech support say that they are currently testing a ROM update is this true or False?
No idea.
T-Mobile instant messeging doesn't work....Why?
No idea, I don't use it, sorry. There are workarounds tho, there always are.
Sound is very crackly during calls... Why?
Turn the volume down.
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
I can, install the youtube youtubewvga.cab for full access.
Keyboard is hyper sensitive and often double taps...any way to prevent this?
Practice !
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
As advised, switch phone to silent or put it into flight mode before going to work !
Hotmail account won't configure
It will if you follow the instructions given here abouts.
Takes ages to connect to a contact....Why?
Signal issues ?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
Quite legal.
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about
Quite reasonable given the erratic nature of your questions here ! Imagine you on the phone
Calm down, get into the phone, use the forums, read them a lot, section by section and you'll see that most of the issues with the phone are in fact user error !

Timax_50 said:
So Tony, I guess you Gold carded your phone to be able to use an XDA ROM?
I am a little worried about doing this as it would invalidate my warranty if It screwed up.
Click to expand...
Click to collapse
no need to gold card. install hspl through pc, this then lets you install any rom, official or cooked. should you then need to revert back to stock rom just copy the nbh file to sd card (no need to be gold) and it will not only flash back to stock rom but overwright hspl to default too, thus restoring the warranty.
the important part is making sure there is a stock rom available for your phone + network as backup.(go read the "official roms"thread to see... i don't think theres a t mob stock rom up there yet, but im sure there will be before long, or you could be the hero who dumps a stock tmob rom and be hailed as a god by all the tmo users!)
also since there isn't a t mob up there, gold card still wouldn't help because there is no official one to flash back to for warranty purposes.

With regards to the youtube issue, you may find you have to phone up customer services to get content lock turned off.
They put this on to stop children etc watching inappropriate content.
It took me a few mins on the phone to get this done.
I have found the T-mobile Customer support to be very good. If ever you've been with Three you will have nothing but praise for T-mobile staff.

samsamuel said:
no need to gold card. install hspl through pc, this then lets you install any rom, official or cooked. should you then need to revert back to stock rom just copy the nbh file to sd card (no need to be gold) and it will not only flash back to stock rom but overwright hspl to default too, thus restoring the warranty.
the important part is making sure there is a stock rom available for your phone + network as backup.(go read the "official roms"thread to see... i don't think theres a t mob stock rom up there yet, but im sure there will be before long, or you could be the hero who dumps a stock tmob rom and be hailed as a god by all the tmo users!)
also since there isn't a t mob up there, gold card still wouldn't help because there is no official one to flash back to for warranty purposes.
Click to expand...
Click to collapse
Thanks for the info Sam
I am still only 50% the wiser...you say that hspl would enable me to use an Stock or cooked Rom but you say I have to use a stock Rom but there isn't one so what benefit is there to me if I can't install one because there isn't one? I might have some of the terminology wrong so please don't be too hard on me

compact_bijou said:
T-Mobile tech support say that they are currently testing a ROM update is this true or False?
No idea.
T-Mobile instant messeging doesn't work....Why?
No idea, I don't use it, sorry. There are workarounds tho, there always are.
Sound is very crackly during calls... Why?
Turn the volume down.
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
I can, install the youtube youtubewvga.cab for full access.
Keyboard is hyper sensitive and often double taps...any way to prevent this?
Practice !
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
As advised, switch phone to silent or put it into flight mode before going to work !
Hotmail account won't configure
It will if you follow the instructions given here abouts.
Takes ages to connect to a contact....Why?
Signal issues ?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
Quite legal.
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about
Quite reasonable given the erratic nature of your questions here ! Imagine you on the phone
Calm down, get into the phone, use the forums, read them a lot, section by section and you'll see that most of the issues with the phone are in fact user error !
Click to expand...
Click to collapse
Thanks for the feedback Compact, you are right I do tend to lose it a bit on the phone because the staff are obviously not trained on this phone and as they say time is money and I don't have hours to while away on the phone getting nowhere.

Timax_50 said:
Thanks for the info Sam
I am still only 50% the wiser...you say that hspl would enable me to use an Stock or cooked Rom but you say I have to use a stock Rom but there isn't one so what benefit is there to me if I can't install one because there isn't one? I might have some of the terminology wrong so please don't be too hard on me
Click to expand...
Click to collapse
Installing a HardSPL will unlock your phone so that you can install any ROM onto it - that includes stock HTC ROMs, cooked ROMs, or anything else.
Using HardSPL and/or installing a ROM other than the type was designed for (e.g. from your carrier if it's a carrier-branded phone) will void your warranty.
However, if your phone does develop a fault, then (assuming it is still functioning well enough that you can still flash it) you can use a stock ROM of the appropriate type to put both a legal ROM and a legal SPL back onto it, and leave your phone in a state where they can't tell it was ever flashed with anything naughty, and will thus have to honour your warranty after all.

hehe, its a minefield of confusion.
you can run any rom you like if you instal hspl (I'm) currently running a cooked rom on my o2 locked phone.... BUT ...should I need to send it back I have a copy off the official o2 rom as backup.
if I flash the o2 rom from the pc, it doesn't remove hspl, but if I flash it from the sd card it DOES remove hspl.
your problem is that there currently isn't a tmob rom for you to keep for backup to remove hspl (flashing from sd card the phone does id checks on the rom, hspl it doesn't)
with a gold card it lets you flash any official rom BUTT of course that doesn't help either because there still isn't a tmob for if you need to send it back.
hope that explains it better !do ask again if still confused.

samsamuel said:
with a gold card it lets you flash any official rom BUTT of course that doesn't help either because there still isn't a tmob for if you need to send it back.
hope that explains it better !do ask again if still confused.
Click to expand...
Click to collapse
I believe there are two official t-mobile roms to download - links can be found in the ROM forum.
I downloaded
RUU_Leo_TMO_UK_1.43.110.2_Radio_Signed_15.26.50.07U_2.04.50.22_2_Ship
as a backup before flashing. I think the other version is 1.43.<something else>
I've not actually tried it but i'm pretty sure you can trust it is what the uploader says it is.

josep54 said:
I believe there are two official t-mobile roms to download - links can be found in the ROM forum.
I downloaded
RUU_Leo_TMO_UK_1.43.110.2_Radio_Signed_15.26.50.07U_2.04.50.22_2_Ship
as a backup before flashing. I think the other version is 1.43.<something else>
I've not actually tried it but i'm pretty sure you can trust it is what the uploader says it is.
Click to expand...
Click to collapse
Ahhh I didnt look that hard, my o2 one is in the first link, never had to, , hehe.
@Timax_50 - there you go, to see if it works, download that, extract the exe file to a folder (dont run it) find the RUU_signed.nbh file (about 200 meg size) copy it to your sd card (fat 32 recommended) rename it leoimg.nbh, reset your phone to boot mode (vol down + tap power) and IF its the correct one, it will let you flash back to factory default. If it fails, its not the correct stock rom and it will stop.
If its good, you can hspl and if you ever need to remove the hspl, just do that sd card flash with that file.
If you run the update from the pc, even though it is a stock rom, it will NOT remove hspl, only if you do it sd card.

My O2 HD2, setup with t-mobile UK has the proxy setting ticked and works fine....
strange.

Yeah as someone else said... stick with the phone... as you get into it you'll find ways to do things. I still have the 1.43 ROM on my T-Mobile HD2 but I now have the phone doing most of what I want.

Help HD2 crashes when making calls and ends up with HUGE phone BIlls

help when i try to make a call on my HD2 the phone crashes then it i try to end the call my pressing the end key. i the lock the phone and guess what about 5mons later it decides it wants to call. i end up with calls 18mins long and a phone billl or £170 what do i do the is the phone faulty???? this phone has NOT been hardspl-ed and has always had a stock rom. what do i do is the phone faulty? and it has next to no apps. app it has it myphone, marketplace and the stock copilot which i dont this i have ever clicked on the app oh and netframwork 3.5 thats about it.

hard reset, the phone, if still happens take it back and demand a replacement and hope you can make it do it again when you are in the shop, never heard this one before but not good,
although i would of prob whipped the battery out if i could disconnect the call

Demon_man said:
hard reset, the phone, if still happens take it back and demand a replacement and hope you can make it do it again when you are in the shop, never heard this one before but not good,
although i would of prob whipped the battery out if i could disconnect the call
Click to expand...
Click to collapse
ive done all them this is be second device. am i eligable for them to refund me or terminate the contract because the device is not fit for use under the sale of good act? what do you think? also gonna try and claim the money back from htc or the retairer

i got a 4,000.00 dollar phone bill once.... no one in the world can beat that....

ProjektFuze said:
i got a 4,000.00 dollar phone bill once.... no one in the world can beat that....
Click to expand...
Click to collapse
was that with the hd2?

lnoormohamed said:
yeah but u were actually using it right? where i wasnt actually on the phone.
Click to expand...
Click to collapse
I severely doubt he ran up a 4k phone bill through phone calls, texts and data charges he intentionally made.

Kalavere said:
I severely doubt he ran up a 4k phone bill through phone calls, texts and data charges he intentionally made.
Click to expand...
Click to collapse
sota was thinking about that after i posted

lnoormohamed said:
help when i try to make a call on my HD2 the phone crashes then it i try to end the call my pressing the end key. i the lock the phone
Click to expand...
Click to collapse
just confirm please, when you say the phone crashes, do you mean it actually crashes, or the screen becomes unresponsive? If it is the screen that stops responding, check you dont have 'increased tap time' tweak installed either as a cab or as part of bsbtweaks, because this causes unresponsive screen on call screen.

samsamuel said:
just confirm please, when you say the phone crashes, do you mean it actually crashes, or the screen becomes unresponsive? If it is the screen that stops responding, check you dont have 'increased tap time' tweak installed either as a cab or as part of bsbtweaks, because this causes unresponsive screen on call screen.
Click to expand...
Click to collapse
no litteraly the phone crashes the hardware buttons dont responding, you have to wait a while for it to work. i usally keep pressing the end key to try to stop dialing out but it has a mind of its own. useually the phone starts to dial outafter 5mins or so when the phone is locked

nice. if it were me, id give it a chance at a hard reset, then straight back to where it came from.
(course, it slightly possibly could be the sim card, know anyone on same network you can borrow a sim from?

yea... no one can believe it.... its almost impossible.... but i did... and at the time i wanted to shoot myself... but now i use it to make people shocked

samsamuel said:
nice. if it were me, id give it a chance at a hard reset, then straight back to where it came from.
(course, it slightly possibly could be the sim card, know anyone on same network you can borrow a sim from?
Click to expand...
Click to collapse
No point because it's not the cause of the problem. I had this once about a week after i got my leo. At the time i was running the phone as delivered and it was hanging (not crashing. this is a "hang" in the traditional PC sense) all over the place. This particular situation is the same.
What's happening is the processor is becoming hot and is down clocking itself to allow it to cool. At the same time Sense is asking for a crap load of memory transfers all while your trying to make a call. The phone decides that Sense is more important than the user and stops responding to you until it has cleared it's instruction queue. This is why if you leave it for a while (10 minutes or so) the phone will suddenly start responding again. That is unless Sense gets an instruction timeout and actually does crash (had that a few times).
I cured it by installing Leocpuspeed and disabling the autoscalling and setting the clock speed to 998Mhz. It allows the processor to plough through it's queue faster giving it more free time to respond to the user. I've also noticed that the cooked 6.5.5 roms that have newer versions of sense also respond better OTB.
I can't explain it dialing by on it's own though. A few possibilities here. It could be someone dicking about with a paired bluetooth headset all the way to a virus picked up from a website or a poorly sourced app. I couldn't say for sure because the OP is being pretty vague tbf.

M3PH said:
No point because it's not the cause of the problem. I had this once about a week after i got my leo. At the time i was running the phone as delivered and it was hanging (not crashing. this is a "hang" in the traditional PC sense) all over the place. This particular situation is the same.
What's happening is the processor is becoming hot and is down clocking itself to allow it to cool. At the same time Sense is asking for a crap load of memory transfers all while your trying to make a call. The phone decides that Sense is more important than the user and stops responding to you until it has cleared it's instruction queue. This is why if you leave it for a while (10 minutes or so) the phone will suddenly start responding again. That is unless Sense gets an instruction timeout and actually does crash (had that a few times).
I cured it by installing Leocpuspeed and disabling the autoscalling and setting the clock speed to 998Mhz. It allows the processor to plough through it's queue faster giving it more free time to respond to the user. I've also noticed that the cooked 6.5.5 roms that have newer versions of sense also respond better OTB.
I can't explain it dialing by on it's own though. A few possibilities here. It could be someone dicking about with a paired bluetooth headset all the way to a virus picked up from a website or a poorly sourced app. I couldn't say for sure because the OP is being pretty vague tbf.
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Click to collapse
thank for the info i am going to send it back to the retailer to try and cliam the costs back from the incrred callls. but i had trouble replcating the problems under camera
here is a video of my sis doing the demo of the fault http://www.youtube.com/watch?v=o2Url7Z6Oqk
and only have installed
copilot stock install
myphone
marketplace
net 3.5
opera 10
and thats it.

ProjektFuze said:
i got a 4,000.00 dollar phone bill once.... no one in the world can beat that....
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I've worked for a company where one of our customers had a £855.00 phone call... (single call)
They really shouldn't let drunk people call 0906 numbers and then forget to hang up the phone until lunchtime the next day.
£1.50 x 570minutes (about 9.5 hours) = £855 ooops
Thing is the call they made was to our content line so we got the £640 of it (we did pay them it back as a good-will gesture minus the item cost and an administrative cost, although the cheeky sod tried to blame our system for forcing his telephone to stay connected to it... moron lol)

I would also speak to your operator and tell them you've had a fault which has led to a hefty bill, my daughter had a similiar issue with vodafone and infairness they refunded the full amount once we proved her phone had an issue at the vodafone store, it was a phone provided by vodafone and they were really good about it her bill was £280 for a month, they refunded the full difference to the normal £25 contract...
They might not refund it all but they might refund part of the cost as its obviously not your fault...

wakers said:
I would also speak to your operator and tell them you've had a fault which has led to a hefty bill, my daughter had a similiar issue with vodafone and infairness they refunded the full amount once we proved her phone had an issue at the vodafone store, it was a phone provided by vodafone and they were really good about it her bill was £280 for a month, they refunded the full difference to the normal £25 contract...
They might not refund it all but they might refund part of the cost as its obviously not your fault...
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Click to collapse
thank you so much for the info same sorta situation. i got me phone from mobilephonesdirect.co.uk reason is that they sell the phones unlocked and unbranded. phoned up vodafone they said have to see retaier or manufacter. phoned up retaier and they said to phone htc.
so phoned htc up 5 times today and could not get connected to anyone. just sent them an email explaing the fault and the video. hopefull they will give me a call and i hope that i can claim the money back....
now i have to play the waiting game.

yeah, call your service provider, if the large bill was due to a defect in their phone you should not be responsible to pay for it. If the phone does become unresponsive again and you can't hang up you can always soft reset or pull the battery and sim.

I just watched the video and read all the comments. From what you have said i think you may just struggle to get the refund. the reasons are thus:
You said the phone was not sold to you by your operator. this therefore means they have no obligation to refund any charges caused by a faulty device but i'll bet if you send your sister and get her to ask really nice, flutter the eyelids a little and maybe flash some skin you my get somewhere.
Next don't send the phone back. Waste of time!! from the video i can assure you that is a software fault (and one that would be very difficult to replicate in normal everyday usage) and the new phone will have the same problem. I suggest you look at using a cooked 6.5.5 rom with sense 2.5.2016 where the issue has been fixed. If the phone does ever need to be replaced then you can just flash a stock rom back on to it.

I actually got this for the first time yesterday when trying to make a call, the phone just locked up completely, just pulled the battery and re-booted and been fine since,

M3PH said:
I cured it by installing Leocpuspeed and disabling the autoscalling and setting the clock speed to 998Mhz. It allows the processor to plough through it's queue faster giving it more free time to respond to the user.
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Click to collapse
thanks for this, dude. I've been having hanging oroblems for ages now and will give this a go this evening. I was convinced it was a sensd problem as the Windows menu srill seemed to respond during the freeze.
i have kinda had the phonecall thing, although I've always been able to catch it by whipping the battery out or mashing the end button as it tries to connect.

HTC Sense in HD2

Hi,
I have recently purchased my HD2 and its been a couple of months now since I'm utilizing it. Barely exploring my phone features, it hangs 20 times in view of the following encountered predicaments :-
1) Receiving 2 simultaneous SMS
2) Receiving an MMS
3) Pressing on any of the keys on the phone whenever receiving an SMS
Well, the list goes on and on. So, in resolving this issue, SIS (Malaysia) had agreed to change a new phone for me. And so they did. Tested it on the spot and everything was working fine, but just after a few days later, the problem reoccur itself again. This time, the entire phone hangs up. No keys can be activated, neither the phone can be turned on.
Firstly, its a brand new phone, so this kinda problem should not arise. Secondly, its no doubt troublesome to flip the back cover and press the tiny red button to perform a soft reset. Why in the darn first place the soft reset button isn't placed outside ? (just liky my old TYTN II)
So I have read a couple of forums with regards to this matter and came upon two conclusions in the end. One, the Manila.exe is the main culprit towards the hanging of the device and two, the HTC Sense application program has a flaw in between. Well, there's a temporary workaround though (that is if you do not want to flip the back cover over and over again), which is to leave the phone idle for 48 hours, let the battery drain itself off and then recharge back the phone again.
48 hours is a long time to wait though, and as a professional worker in my line of work, I really do not have that much of an ample time to linger around waiting for it to run out of juice. I'm totally very much dissapointed with the purchasement of the HTC HD2 as not only the technicians at the SIS (Malaysia) could not get to reproduce my predicaments, they cant even get to solve the hanging issue which I'd reckon, that's what I've been spending most of my time on my new phone (rather than to explore what is has to offer)
Is there a work around to the HTC Sense / Manila.exe problem ? Other suggestions would be to turn off the HTC Sense, but you know what ? Turning off the HTC Sense will be something like buying an Aston and driving it at 40kpmh all the way till the south of France !!! The phone's interface will be dull, and not to mentioned, it will be more a less pictured like my old TYTN II
I do not really have such problems for the HTC TYTN II though, not even one hang moment. Please XDA developers / experts, I'm indeed begging for a solution in resolving this reoccuring problem that somehow not only it will tarnish the brand HTC, it will also loose faith of the end consumers in the market.

why don't you ask SIS to change the phone again?

Just want to say one thing ... "Stock ROM's Suck" , hate to be that blunt but the stock ROMs they put on this beautiful hardware just seem to be time bombs, waiting to explode when you get them home ...
Should flash that sucker!!

To dan138zig
Well, that was my last resort to them, in order to solve it once and for all. I've been travelling to SIS to and fro for 4 times and yet the problem is still left unresolved. They've even tested it in their environment and it works fine (for the 1st two visits). But somehow, they manage to simulate the issue and they replaced the chipboard.
Now, replacing the chipboard was to the previous original phone, though even after the replacement, it still didnt solve the problem. So ding dong here and there, and after several "consultations" with their higher level managment, they agreed to change a new phone for me, off the hook (not undergoing formal procedures, whereby I'll have to wait for another two weeks)
So, getting a brand new phone I'd reckon my miseries will be resolved, but then the hanging problem reoccur itself today again. It seems that the HTC Sense is the main culprit though, after reading a few forums off the Net. And for a "premanent" solution (that is if HTC does not come out with any ROM / fixes / enchancements), I've gotta turn off the HTC Sense feature.
Well, buying a phone that cost 2K plus had already put a large damage in my wallet, now having to face this consequences after the purchasement is a real icing on the cake. What do you think ? If you're in my shoes, what would you do ?

To watcher64
I totally couldnt agree with you more. In my view, they should just have throw the Win OS away and put in the Andriod version of it. Its always windows version mobile phones that are giving the most headache to me when it comes to utilizing it.

http://www.htc.com/sea/supportdownloadlist.aspx?p_id=297&act=sd&cat=all

Have you tried getting a new SIM? Sounds like the problem only happens when its talking to the network, and as you've had 2 handsets, i'd give a SIM change a go.

On the plus side........... at least you get 48hrs battery life.......
Not much use though if your phone doesnt work I suppose.....

rp-x1 said:
Have you tried getting a new SIM? Sounds like the problem only happens when its talking to the network, and as you've had 2 handsets, i'd give a SIM change a go.
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Click to collapse
Well, my SIM's working perfectly fine though, it does not give me any form of problem with my old TYTN II neither with other HTC devices I've checked with a few friends of mine. I do really suspect its the Sense that's the real culprit in the hanging of the device. Just really hope that they clear up this predicament with a new release of the ROM

conantroutman said:
On the plus side........... at least you get 48hrs battery life.......
Not much use though if your phone doesnt work I suppose.....
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Click to collapse
haha, forty eight hours of baterry life ? well, I wouldn't bet on it. Have tried using it extensively and even before it reaches sunset, the battery is out. And guess what ? It's a brand new battery.
The phone's terrific, but sadly, the battery isnt. Its just like you are viewing a beautiful girl from bottom up till the next and the next thing you know it, viewing her face just makes you wanna vomit over and over again
So that's how I could sum up the HD2 as a whole. Most comparison commentators out there did place the HD2 side by side with the IPhone 3Gs. Both eventually also will end up running out of juice in 48 hours when you're performing your day to day call basis

webjunky said:
http://www.htc.com/sea/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
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Click to collapse
The HTC Support and Releases still does not solve the problem, mate. Its something that HTC R&D as well as the QA team needs to sit down and extensively test the entire device from bottoms up till all forms of problem is resolved thereafter.

steven.hum said:
To watcher64
I totally couldnt agree with you more. In my view, they should just have throw the Win OS away and put in the Andriod version of it. Its always windows version mobile phones that are giving the most headache to me when it comes to utilizing it.
Click to expand...
Click to collapse
hmm, well you did not get what I meant, but that is ok .. I meant the version of the roms suck .. I like WinMo, personally I think Android with is BigBrother Back door is just as bad as the Iphone ...

[Q] Camera icon gone, camera not startable

I turned on my phone last night, pressed the camera icon in the list of programs and it disappeared and hasn't come back since?????
Then went to the picture and movie tab and pressed the camera tab (both for taking picture and movie) and nothing happens, no camera launches.
I've had the phone sitting in the cupboard for days and it's cold where I live so I wonder if it's possible that the camera hardware has frozen and the icon disappears because the system cannot detect working hardware?
I don't know but my phone is out of warranty and I am worried.
Would flashing a new ROM help do you think?

normally your phone should not be out of warranty yet, since htc offers a 24 months warranty.
and if the camera worked with your rom before, changing the rom should not be necessary, but maybe a radio/rilphone upgrade would help or a hard reset.

Thanks for the reply
I've emailed the local distributor of my phone (bad reputation for replies) who paralell import it from singapore so I might be out of luck.
Done several hard resets and also warmed the phone up to see if the camera hardware was maybe stuck from the cold but no luck.
Tried to burn a new rom (The EnergyRom looked good) and the software keeps complaining that it lost communication with the phone so I can't even do that. Tried 10 times already.
So, I guess I have to wait for the supplier but they said the warranty is only one year.

afaik htc generally offers a 2 year warranty, so they are probably the ones, you'd want to contact about that issue, but before actually sending it to them, make sure to flash back the stock rom, radio and spl.

As I said above, I tried burning a new rom but the software keeps complaining that it loses communication with the phone so I've given up.
Thanks for the suggestions though.

I absolutely agree with Chef_Tony.
You've tried enough to exclude everything. It must be a hardware issue.
I think you can check the production date via the sn below the batt. I would just go ahead with HTC and call them, and NOT your local dealer.
You can also open a ticket online but from my experience that is a waste of time since they will start asking stuff to do and email them again.
HTC provides 24 months of warranty in most areas and the sn will be enough for them to decide if it is warranty or not.
Also do not mention the custom roms as that will void your warranty, even if the issue was there on the stock rom!
So go back to everything stock, everything that you need is in the sticky on the rom page, and give HTC a call.

The ROM is a stock one. I mentioned in my above post that when I tried to burn a new one that the phone lost comms so I never could get a new rom on to test if the camera would come back so I am still stock.
HTC mentioned all the same things you guys did.
Spoke to my supplier, looks like I have to send this back. Damnation!!!!!

Okay, made a few mistakes about trying a new rom but under severe pressure since my father died so I can't comprehend much at the moment.
Will try all the steps later when I am less distressed.

Sellers have gone, phone is worse.
Just to update people, this post can be locked now.
Blue Fly Mobile are gone, nobody can find them. They told me to send the phone back for repairs and when I was just about to, they turned up missing.
Web site is gone, no contact anywhere and I read in many forums about their bad rep.
Camera still gone. Battery may last a day if that. Phone randomly cuts of calls when I make them or when people make them to me.
Looks like I will be waiting for the new Samsung Galaxy Tab 10.1 when it hits OZ as it's better for my eyes.
Now, how to convince my wife that I absolutely need it???